J & L Auto Sales

12310 Hwy. 155 S.
Tyler, TX 75703

http://www.jlautotyler.com

Sales: (903) 827-4508

Closed Today (Sun)

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Sales Reviews (28)

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Miranda

Jul 8, 2017

I have not purchased a car from them yet , waiting to hear back on a price difference , but I'm leaving a good review because whether or not we come to an agreement I have been talking with Shelly and I must say it has been refreshing and wonderful. By far the best customer service experience I have encountered so far after talking with 10+ dealerships the past 2 weeks . So regardless of making a purchase or not I'm at thoroughly impressed with the staff .

2 of 2 people found this review helpful.

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jgrimes613

Jul 5, 2017

Very friendly and professional

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Robert

Jun 30, 2017

Very friendly and responsive even though we couldn't make it work they were great

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Joseph

Jun 27, 2017

Fast, efficient, polite and helpful.

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Jody

Apr 19, 2017

Quick response. Answered all my questions.

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Andre

Apr 18, 2017

Jackson Hukill is the man....He got me in and out in 45 mins.... This best dealership I been two in 6 years

1 of 2 people found this review helpful.

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Cheryl

Apr 15, 2017

Kyle went above and beyond helping us purchase the car! We had several special circumstances and he found a way to make it happen! Calls and questions were promptly answered. The car was as described. Thank you for your great customer service.

0 of 1 people found this review helpful.

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Response from J & L Auto Sales:

Thank you Cheryl for the kind words. We are happy we were able to help you get Jared his first loan and it means a lot that you were able to trust us with this task even though you are across the country. Next time you come to visit let us know and we will send you guys for some BBQ.

Carisma_9571

Mar 20, 2017

Drove 100 miles there after asking the receptionist do they take a particular bank. Once I arrived I was told that they did not work with the bank o was already approved with. It really pissed me off!

1 of 2 people found this review helpful.

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Todd

Feb 24, 2017

J&L went out of their way to make this deal happen for me. They were really wonderful!

1 of 1 people found this review helpful.

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Billy

Feb 19, 2017

Great

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Response from J & L Auto Sales:

Billy thank you so much for the opportunity to help get you into a different vehicle. If we can do anything for you in the future let us know.

rey

Feb 9, 2017

They are so professional in dealing customers.

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Laci

Jan 1, 2017

It was ok. I just got a response saying it was sold.

Is this review helpful? Yes | No

Response from J & L Auto Sales:

Thanks for taking the time to help us improve. I would love it if you emailed me and let me know how we could have handled this better. Thanks!

GATOKAT

Dec 18, 2016

prompt response and great staff. made me feel comfortable with my buying experience. worked with my bad credit to get me the best loan possible and got me in the car i wanted, thanks guys!

1 of 1 people found this review helpful.

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Response from J & L Auto Sales:

We were just as pleased to work with you. I hope it isn't the last time. Enjoy your car and call us if you need anything!

Cody

Sep 29, 2016

Great buying experience and great customer service

1 of 1 people found this review helpful.

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Matthew

Sep 8, 2016

Very quick, very courteous!

1 of 1 people found this review helpful.

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Response from J & L Auto Sales:

Thank you Sir.

luis

Jul 17, 2016

excellent

1 of 1 people found this review helpful.

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Response from J & L Auto Sales:

Thanks Luis!

Dannie

Jul 16, 2016

Great great great

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Response from J & L Auto Sales:

thank you. thank you. thank you.

Jul 6, 2016

Appreciate consistent email correspondence regarding my interest in the Q7 in inventory. Unfortunately found a Q7 nearby.

Is this review helpful? Yes | No

Response from J & L Auto Sales:

Your car would have been fun to trade for but honestly I am glad you were able to find something nearby. Thanks for taking the time to leave us a review

Chance

Jun 21, 2016

While I was unable to go through with the car itself, in the customer service department, Jackson Hukill was great about helping me, and giving me honest advice. Never came off as "desperate" for a sale. For that, I am happy. I can't stand "pushy" sales people! So great experience overall, even if I could not afford the car I wanted!

3 of 3 people found this review helpful.

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Response from J & L Auto Sales:

It is really nice of you to take the time to leave me a review. Hopefully we will find something for you soon. Thanks - Jackson

Walter

Jun 17, 2016

Very responsive and very helpful. I have not purchased the car yet buy Steve has offered to assist in any way to make it an easy transaction. These guys are great.

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Robert

Apr 30, 2016

Excellent sales staff and inventory. Worked with me on the vehicle I was interested in. I purchased from them.

Is this review helpful? Yes | No

Response from J & L Auto Sales:

Thank you for choosing to do business with us.

Gwen

Mar 21, 2016

Did not purchase - found better deal locally

0 of 1 people found this review helpful.

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Response from J & L Auto Sales:

Congratulations! We know as well as anyone how tough it can be to find the right car. We will still be here the next time around. I hope you come see us. Thanks for leaving us a review.

Terry

Mar 21, 2016

Quick response. Looked at the car. As described but water in the trunk and passenger compartment.

Is this review helpful? Yes | No

Response from J & L Auto Sales:

Thanks for taking the time to post a review and thank you for helping us find those faulty weather seals.

Jim

Feb 27, 2016

Very accurate & quick response! I would buy a vehicle from them!

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sean

Feb 10, 2016

Great

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Blake

Feb 2, 2016

Real knowledgeable, very friendly. Good prices for good quality.

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Response from J & L Auto Sales:

We really appreciate you taking the time to write us a review. Thanks Blake!

Jack

Jan 3, 2016

Very quick response, good second contact then bought from them.

Is this review helpful? Yes | No

Response from J & L Auto Sales:

Thanks for taking the time to write a review and thanks for being so great to work with.
5 Stars for you too!

Jessica

Oct 12, 2015

Nice people.

Is this review helpful? Yes | No

Response from J & L Auto Sales:

Thanks Jessica!

Read 6 old reviews

Justin

Jun 12, 2015

Got back to me ASAP, but was unwilling to play ball with me on prices...negotiating is part of the used car business.

1 of 2 people found this review helpful.

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Response from J & L Auto Sales:

Thanks for taking the time to write us a review. Our employees hate negotiating and we feel most customers do too. For those reasons, we try to price all of our cars very competitively upfront so that neither we nor our customers have to hassle with the games and long drawn out negotiations that you find at bigger dealerships. With that said, we are not too prideful to realize that we can sometimes make mistakes when it comes to our pricing. If you think we are asking too much for a car we are happy to look at it with you.

LeeAlice

Mar 4, 2015

Wonderful Dealer! Quick and Friendly Service. Only place in Tyler that treated us with respect and common courtesy. We had cash on hand to spend and J&L were the only people who valued cash more than mountains of interest inducing financing. Will happily buy from again!

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Response from J & L Auto Sales:

We not only appreciate the fact that you chose to do business with us but that you took the time to write such a nice review. Thank You

brian

Feb 24, 2015

Great responce and very knowledgable good people

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Andrea

Jun 9, 2014

Love them! Great people, great cars!

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Daniel

Apr 28, 2014

Sold a car out from under me. I agreed to a price via email called to drive 2 hours to find they sold the car. Poor leadership, I offered to hold the car with funding and never was informed that someone supposedly was buying the car under my nose. Do not recommend

1 of 2 people found this review helpful.

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Response from J & L Auto Sales:

We as a company hate to disappoint a customer in anyway. We certainly would never intentionally sell a car out from under someone. It seems that in your case we "dropped the ball" somewhere along the line when working with you and for that I am sorry.

Alysha

Aug 18, 2012

The dealer was very nice and helpful.

1 of 1 people found this review helpful.

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Response from J & L Auto Sales:

Thanks!

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