Herlong Ford

775 Augusta Rd
Edgefield, SC 29824
Map & Directions

Sales: (803) 615-2164 Service: (855) 431-1284

Today 9:00 AM - 7:00 PM (Closed Now)
Show business hours

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Dealer Details

Herlong Ford

34 reviews
Today 9:00 AM - 7:00 PM (Closed Now)
775 Augusta Rd
Edgefield, SC 29824

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 19, 2020
It was a good experience people there are great to talk to help with your questions
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Jan 2, 2020
got good deal
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Oct 30, 2019
After coming to an agreement on a price of $7k on Monday with salesman Jim Foley, I took Tuesday off of work to go buy the Jeep. Then they called Tuesday morning and tried to go up on the price again to $8,500. (Typical used car salesman b.s.) After a wasted day, and unreturned phone calls, Jim texted me at 6pm to tell me they sold it to someone else. Thought the whole ‘slick, greasy, lying, used car salesman’ thing was a thing of the past, but not here. They continue to live up to the dishonest truth.
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Sep 14, 2019
Awesome
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Jul 27, 2019
They called twice to let me know that the vehicle I wanted was already sold
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Jul 23, 2019
This dealership is nothing less than awesome and amazing
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Jun 30, 2019
I was contacted the next day which was Monday I found my experience to be awesome! I had been looking for a Durango for a very long time! Elizabeth worked everything out for me over the phone and by text message as I had informed her I would be making a drive and did not wish to travel that far just to be disappointed, she did not let me down I showed up Friday cash in hand test drove it, and the vehicle now sits in my driveway I can’t say enough great things about Herlong!
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Jun 16, 2019
Great
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Apr 26, 2019
Top notch. That's all I can say. Helpful, not pushy at all.
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Mar 20, 2019
Easy to work with! Quick response!
1 of 1 people found this review helpful.
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Mar 5, 2019
Good experience.
1 of 1 people found this review helpful.
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Jan 24, 2019
Nice
1 of 1 people found this review helpful.
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Jan 24, 2019
They sent me correspondence inviting me to come to the dealership and check out the vehicle.
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Jan 21, 2019
James Ray was a good salesman. They let me drive the car for the weekend. I bought that vehicle. Love it! I had one problem, the brakes. They say they are good. I’ve been driving and they aren’t sounding right. It’s hard to get them to check it out again. Safety comes first in my life. It is a good dealership.
2 of 2 people found this review helpful.
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Jan 11, 2019
Really I called them before they had a chance to contact me. We ended up buying this truck. And can say we were very satisfied with our dealing with Herlong Ford. I would recommend them to everyone.
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Nov 27, 2018
Contacted me immediately
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5
Oct 27, 2018
Quick response with full details.
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Aug 30, 2018
Great dealership and very trustworthy. I will buy my next car from them
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Sep 15, 2018
Response from current dealership:
GuruVZR9G,
Thank you so much for the review and 5-star rating! Our number one goal at Herlong Ford is 100% customer satisfaction! We hope to be of service to you again! Safe travels.
Aug 17, 2018
Good called me back right away answered all my questions
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Sep 15, 2018
Response from current dealership:
Robert,
Thank you for the 5-star rating! We are humbled to know that you were taken care of in a timely manner. Should you need anything, please do not hesitate to reach out.
Aug 16, 2018
They responded quickly and offered help; encouraged me to visit to test drive their trucks.
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Aug 17, 2018
Response from current dealership:
Dennis,
Thank you for the 5-star review. We are always here to help. Should you need anything, please do not hesitate to reach out.
Aug 13, 2018
Excellent people to deal with. would buy from them again.
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Aug 17, 2018
Response from current dealership:
Mel,
Thank you for the great review. We, at Herlong Ford, strive for excellent customer service and are always humbled to hear we have your continued support.
Jul 27, 2018
Fantastic dealership, did everything they said and more, got a great deal, worth the drive!
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Jul 25, 2018
Didn’t even know the transmission on the truck was tore up. Been over a month. Still no info on the transmission
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Jul 18, 2018
The salesperson is great! Was not what I was looking for at the time.
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Jul 9, 2018
The woman I spoke with promised to call me back and I never heard from her again. That was well over 2 weeks ago.
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Sep 15, 2018
Response from current dealership:
Christina,
I am sorry to hear this happened to you. If you would like to discuss this further, please do not hesitate to reach out to me at 803-480-1802 or elizabeth@herlong.net.
Sincere apologies,
Elizabeth Wiseman
Customer Care Manager
Herlong Ford
Jun 17, 2018
The easiest buying experience i ever had. I will be buying my next vehicle from them and recommending them to my friends
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Jun 9, 2018
I am working with Elizabeth and she has been very helpful in my search
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May 25, 2018
Good
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May 30, 2018
Response from current dealership:
Thank you for the 5-star rating!  We appreciate you taking the time to rate us!
Apr 14, 2018
They got back to me the next day. Told me everything I needed to know about the truck
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Apr 1, 2018
Vehicle I inquired about was already sold. Dealership responded quickly and were very helpful.
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Mar 13, 2018
Very helpful, but I thought it was an Explorer. I wasn't interested in an Edge.
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Mar 3, 2018
Great dealership! The people are extremely nice.
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Feb 11, 2018
These guys are doing everything they can to make sure I take possession of this vehicle very friendly and very very helpful herlong ford only place to purchase a vehicle
1 of 1 people found this review helpful.
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Jan 28, 2018
Great people
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Jan 11, 2018
Even though I did not make a purchase, my experience was great. All contact was completely through email. They were extremely responsive and followed up later to insure I had all the info I needed to make a decision. I would definitely recommend Herlong Ford.
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Jan 9, 2018
Herlong Ford went above and beyond! It would be in your best interest to buy here. Very responsive and they get it done.
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Dec 18, 2017
I was contacted by 3 sales people. A bit confusing as how to contact back. Two were via email and one by phone. When I called back the car was sold.
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Dec 10, 2017
Dealership contacted within a few hours by email over the weekend and called me that Monday morning and I bought the truck on Tuesday.
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Nov 13, 2017
Called give them my vin # for an appraisal on my vehicle, they said they would get back to me by 7 pm that day, never heard back. Waited a couple days then called back and they said they had just sold it. Will not contact them again very disappointed with customer service
0 of 1 people found this review helpful.
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Nov 6, 2017
Good follow up from this dealership, dales staff extremely nice.
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Aug 28, 2017
Good easy to talk to.
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Apr 27, 2017
I was contacted in a timely manner. The vehicle I was interested in already had a contract on it.
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Feb 7, 2017
Very professional and excellent customer services. I was able to do a test drive and he provided me with an "OTD" price with the hassle and games.
1 of 1 people found this review helpful.
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Jan 3, 2017
Returned my call within a few hours. Looking at a 2013 GMC 2500 Denali on used lot. Dealer adding over 8,000 dollars to price for aftermarket computer upgrades ( diesel tuner for more horsepower, gauges, aftermarket exhaust) all that was not installed by the dealer. In which all of the upgrades VOIDED the factory warranty on the truck. The price was 42,500 truck had 82,480 miles and could not be certified or warranted by GMC. I asked if I traded my truck in would I get more money for my aftermarket exhaust and air intake which did not void the warranty on my 2012 Toyota Tundra the used car manager said "Sir we don't take aftermarket parts as an upgrade but hurts the value of your trade". Well isn't that a interesting!! Never gonna deal with Herlong again. Stay Away!!!!
5 of 6 people found this review helpful.
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Jan 13, 2017
Response from current dealership:
We do thank you for your interest in Herlong Ford.  Searching for the perfect vehicle is exciting and we are grateful you offered us the chance to be a part of that process with you.  We’re very sorry you had a bad experience.  It certainly was not our intention to cause you any inconvenience.

Our goal is to make sure that we not only fully answer all your questions, but that we exceed your expectations with unsurpassed customer service and provide you with the most rewarding car buying experience possible.  We hope you will not allow a bad experience with one of us to judge your expe
 More ...
Aug 19, 2016
Fast communication.
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Aug 16, 2016
Got a response email from them. Tried to call the sales person 2 times, left a voicemail, but never got a return call.
1 of 1 people found this review helpful.
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Jul 29, 2016
Salesman friendly and knowledgeable. Lack of detail concerning accident reported on vehicles car fax. Salesman to follow up and contact me. Still waiting.
1 of 1 people found this review helpful.
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Jun 30, 2016
Easy transaction. They went above and beyond. Very satisfied.
1 of 1 people found this review helpful.
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Jun 29, 2016
Prompt response, answered all questions
1 of 1 people found this review helpful.
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Feb 7, 2016
Good
1 of 1 people found this review helpful.
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Feb 1, 2016
Attentive
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Jan 8, 2016
Didn't go with them, there were prompt on returning calls and answering questions
0 of 1 people found this review helpful.
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Dec 26, 2015
very good they are very legitimate guys. would do business with these guys any days
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Oct 16, 2015
Dealer responded and earned our business. Dealer has been responsive to questions after the sale.
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Apr 22, 2015
Great salesman Gregg. Always a pleasure doing business with.
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Nov 6, 2013
They got right back to me promptly
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Sep 29, 2013
Some one changed the price on the truck. The first day I looked at the truck it was rated a good seal. This was on a Saturday.9/21\13. I purchased the truck on 9\24/13 and I feel the priced was cha. The rating changed from a good buy to fair.
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Jun 27, 2013
The vehicle was a great deal, and fantastic price - there were NO extra dealer fees, they were fair with my trade, and helped secure a financing rate better than I was able to get on my own.
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Jun 26, 2013
They were very helpful. They were very busy during my visit selling a lot of vehicles, but did a very good job making the wait seem short. I definitely recommend checking out their dealership. Thank you Gregg
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Aug 13, 2012
Truck was still listed on lot but had already been sold.
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May 23, 2012
They never responded to my inquiry.
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