Gerald Jones Ford

Internet Approved, Blue Oval Certified, Quality Checked

3480 Wrightsboro Road
Augusta, GA 30909

Sales: (706) 686-4088

Service: (877) 342-7403

Today 9:00 AM - 7:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 12, 2018
Quick, helpful response.
Is this review helpful? Yes | No

Response from Gerald Jones Ford:

Thank you for the great review Arthur. Please come visit us if you need anything else, be it service or sales. We look forward to assisting you again in the future.

Best,
The Gerald Jones Ford Team (706) 738-8000
Nov 8, 2017
GuruZZRQY
Terrible they knew I was coming on a Friday to look at the vehicle and set it to the auction on Tuesday and never told me. Also advised they would call me back and did not. I will never buy a vehicle from them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Gerald Jones Ford:

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. I look forward to hearing from you.

Sincerely,
Virginia Atkins (706) 650-3378
Aug 31, 2017
This is the second time I bought a vehicle from them they treated me awesome we came to a good deal and also they fixed what I asked them to fix on the vehicle very satisfied would recommend them to anyone
Is this review helpful? Yes | No

Response from Gerald Jones Ford:

George, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again.

Regards, The Gerald Jones Ford Team (706) 738-8000
Aug 30, 2017
watertheplants16
Excellent service
Is this review helpful? Yes | No

Response from Gerald Jones Ford:

Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from our team members is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future.

Regards, The Gerald Jones Ford Team (706) 738-8000
Jun 15, 2017
Venture_1310
Amazingly great
Is this review helpful? Yes | No

Response from Gerald Jones Ford:

We appreciate your review! Thank you for choosing Gerald Jones Ford for your vehicle needs.

Best regards,

The Gerald Jones Ford Team (706) 738-8000
Mar 16, 2017
maverick_9113
Jeep was on the site for months and I called one morning and the salesman could not get me info because "it was on a test drive", Sounded fishy to me when it was first thing in the morning, on the day I decided to pursue it. maybe just my luck? Also unwilling to negotiate...weird when they state make an offer!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 14, 2017
bought the car!
Is this review helpful? Yes | No
Feb 7, 2017
Vehicle was listed erroneously, and then they tried to rip me off by selling/trading me a vehicle that needed thousands of dollars in repairs for an even trade for my 26 year newer truck, that has no issues at all.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 2, 2017
Timkelley62
The car is over priced a little and they said it was ,,, But they refuse to work with the price and they have all these fee`s that they tack on that really push the price even more ,,, Dealer fee`s ,, Dock Fee`s ,,,,,,,, over a thousand dollars in fee`s and taxes ,,, Taxes are bad enough but they are only a 1/3 of the fee`s !!! I`m still interested in the car ,, But I need a better price !!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Gerald Jones Ford:

Hi Tim, I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Gerald Jones Ford Lincoln. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your business. Please contact me at your earliest convenience so that we
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Dec 7, 2016
Andrew was a pleasure to deal with and the overall experience was excellent. Made the purchasing process an easy one.
Is this review helpful? Yes | No

Response from Gerald Jones Ford:

Cisco, thank you for sharing your experience at Gerald Jones Ford with us. We are glad to hear that Andrew was able to show you his trademark customer service and make buying a car easy for you. Please don't hesitate to give us a call if you ever need anything!

Best Regards, The Gerald Jones Ford Team (706) 738-8000
Nov 28, 2016
Friendly, courteous, considerate and quite efficient in delivering their product and services. Thank you so very again Allix Casteel and William Whaley!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Gerald Jones Ford:


We are pleased to hear that you had an excellent experience with Allix, William and the rest of our team. Our team takes pride in their courteous, friendly, and efficient customer service and will be ecstatic to hear that you left Gerald Jones Ford satisfied. It was a pleasure to assist you and please let us know when we can do so again!

Best Regards, The Gerald Jones Ford Team (706) 738-8000
Oct 29, 2016
Kevin0
35
Still shopping for a car buy this dealer followed up in a timely and professional manner.
Is this review helpful? Yes | No

Response from Gerald Jones Ford:


Thanks for the kudos, Kevin. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know.

Best Regards, The Gerald Jones Ford Team (706) 738-8000
Oct 27, 2016
Great.
Is this review helpful? Yes | No

Response from Gerald Jones Ford:



Thank you for taking a moment to leave us this 5-star review, Branan. We can't wait to work with you again. Take care!

Best Regards, The Gerald Jones Ford Team (706) 738-8000
Jul 14, 2016
It was good
Is this review helpful? Yes | No
May 16, 2016
Never saw the car I went to see. Salesperson kept showing me cars I wasn't interested in and I told him I wasn't interested.
1 of 1 people found this review helpful.
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May 4, 2016
The dealer responded quickly, and let me know that the vehicle had been sold. They even offered to keep in touch with me about any similar vehicles becoming available.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 29, 2016
Outstanding---this is an exceptional dealership
Is this review helpful? Yes | No
Apr 18, 2016
Great customer service. Thank you.
Is this review helpful? Yes | No
Feb 24, 2016
Had a great experience with this dealer! Even though I didn't make a purchase they were very accommodating and professional
Is this review helpful? Yes | No
Feb 11, 2016
John Bowers was great
Is this review helpful? Yes | No
Read 20 old reviews
Jan 21, 2016
Easy to work with. Great Internet Dept
Is this review helpful? Yes | No
Dec 7, 2015
Salesman went MIA and didn't call me as promised. They think a lot of their vehicles, and skimmed on the value of my trade. SALES MANAGER was very pleasant. We just couldn't get the numbers right.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 30, 2015
Fine
Is this review helpful? Yes | No
Oct 22, 2015
Didn't get the car but they responded quick and sold it before i could get down to see it. Sent me a video of the car when I asked for more pictures.
Is this review helpful? Yes | No
Oct 13, 2015
I love my Edge :) thanks yal.
Is this review helpful? Yes | No
Oct 6, 2015
Emailed a personalized video of the car. Nice touch!
Is this review helpful? Yes | No
Oct 3, 2015
Responded promptly and offered me a great deal.
Is this review helpful? Yes | No
Sep 16, 2015
Brumby_441
Salesman was very helpful although the vehicle had been sold. Said he'll keep on the look out for another similar.
Is this review helpful? Yes | No
Aug 26, 2015
No reply when asked to be informed of a similar deal. Otherwise they did try to lower the price to fit my budget and came very close.
Is this review helpful? Yes | No
Jul 22, 2015
no pressure. stood by there price, car exactly as expected The salesman was really a nice guy.
Is this review helpful? Yes | No
Mar 1, 2015
Purchased this car yesterday.
Is this review helpful? Yes | No
Jan 7, 2015
They are great with follow ups without you feeling harassed.
Is this review helpful? Yes | No
Dec 21, 2014
nadir827
Wonderful buying experience. Fast, friendly, and a fair price.
Is this review helpful? Yes | No
Oct 23, 2014
dealer called
Is this review helpful? Yes | No
Jun 17, 2014
Friendly. I asked him to check to see if the truck had a DVD player & or a split bench, he never called back. I called several times but he was always with a customer, so they say.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 30, 2014
wouldn't budge on the price of a used van which was seven years old, even with cash in hand
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2013
Quick service. Friendly.
Is this review helpful? Yes | No
Aug 23, 2013
Wonderful! I purchased a 2012 Chevrolet Silverado for a price I could not match elsewhere. Dennis Pickens was my sales consultant. He was personable, courteous and prompt. He negotiated a fair price on a great truck. My truck looks new and drives great! There was a minor problem related to new tires on the truck after I drove off the sales lot. The good news is that Dennis Pickens and Gerald Jones Subaru stood behind their sale, stepped up to the plate and resolved the problem quickly and courteously. I think it would be rare to find this level of service ANYWHERE ELSE! Now I have a great "new" truck!
Is this review helpful? Yes | No
Aug 12, 2013
very good
Is this review helpful? Yes | No
Jul 2, 2013
awesome.
Is this review helpful? Yes | No

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