Heritage Mazda Bel Air

Good follow up

Responded quickly and gave a good price. I ended up purchasing a vehicle closer to my home and not here.

Dealt with Matt, wasn’t able to make a deal but it had nothing to do with how well Matt handled himself as a salesman. I just decided to go with a different car.

The man was extremely nice

Christopher Holder was able to answer all of my questions about the vehicle. He even sent me videos about 2 different Mazda vehicles !

Great communication, ended up with a different vehicle but the customer service was great. Thank you for the opportunity!

One of the dealer told me that the car was still there I asked him twice he respond to a call and text that the car was still there he scheduled me for an appointment, have to drive for an hour when I came in there I talked to another dealer and told me that the car was sold that day.

They where helpful made the whole process easy

Everyone who I contacted at the dealership treated me like family

Was very impressed with their customer service.unfortunately unable to pick up vehicle because of travel restrictions..but they would be my top choice..

Did buy from them but they were very helpful and accommodating without even meeting em

After communicating to the dealer on exactly what I was willing to pay, they still tried to upsale me several times. The back two mazda logo brand floor mats were missing and the service soon indicator was showing. The initial sales representative Richard was new but good. He was the main reason why I continued with the purchase of the vehicle.

Outstanding!! The cost dropped $700 before I arrived at the dealership, and sale progressed fast. Sales person was respectful, focused only on letting me Experience the car- I was comfortable. I recommend Carguru and Heritage Mazda in Fallston.

Even though I didn't buy a vehicle from Heritage, the dealer and sales manager were both helpful, courteous, and not so pushy. They just didn't have the car for me I would highly recommend them if you find your car.

This dealer was very helpful and although l decided not to purchase this vehicle, they still offered any help in the future.

Quick response time. Very friendly and easy to work and negotiate with. I did not end up with the car that I inquired about but I did purchase a vehicle from this dealership.

Salesman was great. The sales manager however was not. I contacted the dealer I said I was coming to look at the car and by the time I got there they sold it. They had another car that they tried to sell me for $900+ over fair market value and would not budge on the price. He didn’t even give me the unlocked price advertised in the website until I pointed it out to him. Not very good customer service. I bought a car from another dealer all together.

Excellent!

Responded quickly and gave a good price. I ended up purchasing a vehicle closer to my home and not here.

Great communication, ended up with a different vehicle but the customer service was great. Thank you for the opportunity!

Everyone who I contacted at the dealership treated me like family

Responded quickly and gave a good price. I ended up purchasing a vehicle closer to my home and not here.

Was very impressed with their customer service.unfortunately unable to pick up vehicle because of travel restrictions..but they would be my top choice..

After communicating to the dealer on exactly what I was willing to pay, they still tried to upsale me several times. The back two mazda logo brand floor mats were missing and the service soon indicator was showing. The initial sales representative Richard was new but good. He was the main reason why I continued with the purchase of the vehicle.

Was very impressed with their customer service.unfortunately unable to pick up vehicle because of travel restrictions..but they would be my top choice..

After communicating to the dealer on exactly what I was willing to pay, they still tried to upsale me several times. The back two mazda logo brand floor mats were missing and the service soon indicator was showing. The initial sales representative Richard was new but good. He was the main reason why I continued with the purchase of the vehicle.

Salesman was great. The sales manager however was not. I contacted the dealer I said I was coming to look at the car and by the time I got there they sold it. They had another car that they tried to sell me for $900+ over fair market value and would not budge on the price. He didn’t even give me the unlocked price advertised in the website until I pointed it out to him. Not very good customer service. I bought a car from another dealer all together.

Even though I didn't buy a vehicle from Heritage, the dealer and sales manager were both helpful, courteous, and not so pushy. They just didn't have the car for me I would highly recommend them if you find your car.

Quick response time. Very friendly and easy to work and negotiate with. I did not end up with the car that I inquired about but I did purchase a vehicle from this dealership.

Excellent!

Responded quickly and gave a good price. I ended up purchasing a vehicle closer to my home and not here.

They where helpful made the whole process easy

Did buy from them but they were very helpful and accommodating without even meeting em

Responded quickly and gave a good price. I ended up purchasing a vehicle closer to my home and not here.

Everyone who I contacted at the dealership treated me like family

Did buy from them but they were very helpful and accommodating without even meeting em

The man was extremely nice

They where helpful made the whole process easy

Even though I didn't buy a vehicle from Heritage, the dealer and sales manager were both helpful, courteous, and not so pushy. They just didn't have the car for me I would highly recommend them if you find your car.

Dealt with Matt, wasn’t able to make a deal but it had nothing to do with how well Matt handled himself as a salesman. I just decided to go with a different car.

One of the dealer told me that the car was still there I asked him twice he respond to a call and text that the car was still there he scheduled me for an appointment, have to drive for an hour when I came in there I talked to another dealer and told me that the car was sold that day.

Everyone who I contacted at the dealership treated me like family

Responded quickly and gave a good price. I ended up purchasing a vehicle closer to my home and not here.

Dealt with Matt, wasn’t able to make a deal but it had nothing to do with how well Matt handled himself as a salesman. I just decided to go with a different car.

Great communication, ended up with a different vehicle but the customer service was great. Thank you for the opportunity!