Germain Honda of Beavercreek

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Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days

2300 Heller Dr
Dayton, OH 45434

Sales: (877) 614-5305

Service: (937) 427-5950

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 24, 2017
The dealer was very helpful and I appreciated the selection.
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Response from Germain Honda of Beavercreek:

Thank you for the great review! It is our priority to ensure you have all the necessary information in order to make the best choice for you! We hope you will come back and see us again in the future!
Apr 27, 2017
Chrris24
Sketchy dealer, play games with their prices, originally listed at 17, 900 almost 50 days ago, price dropped to 16,900..i saved the listing.. Got notified of a price drop to 15,900 but was out of town, returned home and price back to 17,900..car on the lot for month and a half and not sold, let's raise the price. Contacted, Brandon responded that the price drop was an error.. Good thinking, car is a slow seller.. Let's raise the price.. Brandon said he would honor the 16,900 price.. Good job Brandon now I'm shopping.. By the way, Brandon couldn't sell a car to a guy looking to buy a car.. Avoid! So I began my shopping experience.. Emailed another guy at Germain, Rob.. Assuming he's the manager.. Told him I'd buy the car for the 15,900..now Rob knows how to sell cars and agreed to this price, but it was 6 hours later and I was driving off another dealer in nearly the identical car with less miles and more options for just a few hundred more dollars. So due to Brandon's ignorance and Rob's bad timing they lost a sure sale. I'd definitely still buy from Rob, but not Brandon. Rob should actually probably fire Brandon, no clue.. I'm no used car sales genius but a slow selling car doesn't constitute a price increase, when the customer knows you jacked the price and you turn them away.. Not good sales technique. Rob gets it.. Brandon not so much...
2 of 2 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We sincerely apologize for confusion and the overall negative experience with us here at Germain Honda of Beavercreek. It is always our priority to ensure that we provide every customer with all of the information necessary to ensure a seamless and enjoyable purchasing transaction. Although we were unable to do so this time, we hope for another opportunity to earn your business and your trust in the future.
Apr 21, 2017
GuruDNTL
Excellent service. Evèryone was helpful without being over bearing. I got a great deal on a great car.
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Response from Germain Honda of Beavercreek:

Thank you for the great review!! We are so happy that we were able to assist in your purchasing process, and we look forward to working with you again in the future!
Mar 10, 2017
Great response. Helped me out so I could get a new car. Great people! Especially Ed Horton & Ted from finance!
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

Jessica- We are so pleased to hear about your recent experience with Ed and Ted. Please do not hesitate to let us know if you need anything in the future! Congratulations on your new ride!
Feb 27, 2017
Vehicle listed at $35,389, but upon exchange of messages with sales team, learned the additional accessories are mandatory, and require approximately $2500 more to purchase the vehicle. Sales team stated they are not required to divulge this info until time of inquiry. Even if this is true, it is shady, as the pictured vehicle cannot be purchased for the price listed right beside the picture. On the bright side, the sales team was responsive.
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We truly apologize for the negative experience, as it is always our intention to provide accurate, thorough and honest information to every customer. Although we were unable to leave you completely satisfied with us here at Germain Honda of Beavercreek, we hope for the opportunity to earn your trust and business in the future.
Feb 25, 2017
kellerr
Stay clear of this dealer. Bait and switch mentality. Was quoted one price on the phone then another when negotiating in person. Zero reason to do business with this business.
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We sincerely apologize that you are less-than-satisfied with your previous experience here at Germain Honda of Beavercreek. Customer satisfaction is of the utmost importance to us, and we hope for another opportunity to earn your business and trust in the future.
Dec 23, 2016
mbelyus
45
The car was such I good value could not pass it up. Flew to Dayton and the manager picked me up on his day off. Great customer service. Amanda did a great job of answering any questions I had. They have a great team.
3 of 3 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We sincerely appreciate your glowing review for Germain Honda. We are so pleased to hear about the awesome level of customer service that you received. Please do not hesitate to let us know if you need anything in the future. Enjoy your new car!
Dec 4, 2016
Dealer responded fast . Took some time to get a quick pic. Set appointment . Test drove vehicle . Wouldn't shift out of first gear till 4500 rpms. Should never have been offered for sale under this condition. salesman responded well. Car was sent to shop... was not told till there days later that the transmission was rebuilt and the price went up 1500.00 if car went thru there # point inspection why was This is a major issue missed.
4 of 4 people found this review helpful.
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Nov 9, 2016
joy73joy73
Super nice and responsive. Tried to work on price, but I just made a different choice.
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Response from Germain Honda of Beavercreek:

We sincerely appreciate the 5 star review! Please do not hesitate to let us know if you need anything in the future!
Sep 22, 2016
Mamawolfe
Prompt response. Took a test drive. Trey was knowledgable and friendly.
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We appreciate the 5 star review. Please let us know if you need anything in the future!
Sep 15, 2016
I called the dealer to see if this vehicle was still available. I was told it sold that morning. That was the end of our conversation. The person who answered the phone was pleasant and answered my question. I did get several emails from them following up.
2 of 2 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We are sorry to hear that we couldn't make it work with the particular vehicle that you were interested in. However; we would love the opportunity to assist if you are still in the market! Please don't hesitate to let us know if there is anything that we can do for you!
Jul 27, 2016
Sales staff was great!!! I live almost 100 miles away but would definitely make the drive again!!!
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

Thank you for sharing your thoughts regarding your experience with us here at Germain. We appreciate you making the long drive and look forward to working with you again.

Best Regards,
Cliff Gondek
General Manager
Jul 21, 2016
JimboOH
I received several responses, all were email. They offered to locate the car I want at an auction
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Response from Germain Honda of Beavercreek:

Thank you for sharing your experience.

Best Regards,
Cliff Gondek
General Manager
Jun 23, 2016
Ronnie Crain is an excellent salesman!!!!! Thank you!!!
0 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

Thank you for sharing such kind words about Ronnie and the 5 star rating.

Best Regards,
Cliff Gondek
General Manager
Jun 23, 2016
dealer responded vey quickly to an inquirery
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

Thank you for the positive feedback.

Best Regards,
Cliff Gondek
General Manager
Apr 29, 2016
They seemed nice enough.I inquired about the car in the afternoon, by the time I arrived there after work the car was sold. Would have been nice to get a heads up prior to me coming there.
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Response from Germain Honda of Beavercreek:

We apologize your experience did not meet with your expectations. We hope you will allow us the opportunity to turn your experience around.

Best Regards,
Joe Shaw
General Manager
Apr 12, 2016
Fast response
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Response from Germain Honda of Beavercreek:

We are pleased to know our team was quick to respond and appreciate you sharing your positive experience.

Best Regards,
Joe Shaw
General Manager
Apr 2, 2016
Dktoy
Stacey was rest to work with and very good deal.
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

Our team is pleased to know you are pleased with your deal and we appreciate the very kind comments regarding Stacey.

Best Regards,
Joe Shaw
General Manager
Mar 4, 2016
Drive halfway to dealership after I talked to them on the phone about a car and car was sold... Wasted my day, time, and gas!
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We sincerely apologize for your experience with us. We would appreciate the opportunity to regain your trust and faith back in Germain Honda.

Best Regards,
Joe Shaw
General Manager
Feb 15, 2016
Wanted this car but just I was too slow going to get it
Is this review helpful? Yes | No

Response from Germain Honda of Beavercreek:

I am sorry you missed the vehicle were looking for! We have multiple roof-tops in our Dealer Group covering the best brands in the Industry and our inventory changes daily. We are glad to help you find the vehicle you want!
Feb 9, 2016
Good experience, car was as is but I had a problem with the car and they fixed it with no charge, thank you.
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Response from Germain Honda of Beavercreek:

We are sorry you experienced a problem with your, thanks for your purchase and giving us the opportunity to help with your car!
Nov 4, 2015
Responded the same day
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Response from Germain Honda of Beavercreek:

Thanks for your review, I hope we were able to be of service to you!
Oct 27, 2015
Bought the van after some price adjustments. So far, so good.
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Response from Germain Honda of Beavercreek:

Thanks very much for your review! I hope your van is doing well!
Sep 30, 2015
I purchased the auto.
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Response from Germain Honda of Beavercreek:

Thank-you for your purchase and review!
Sep 12, 2015
Car was good, however lousy trade in value.
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Response from Germain Honda of Beavercreek:

Thank-you for the opportunity and the review! We are sorry the trade value did not meet your expectations. We would much rather have a trade-in we can see and drive than guess at an auction! We often buy cars from clients looking to sell them and do not want the hassle or are moving overseas etc. Hopefully next time we can better meet your number!
Aug 18, 2015
Josh was very helpful and took the time to make buying a car very enjoyable and personal. I am very happy with my purchase, its a great car!
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Response from Germain Honda of Beavercreek:

Your positive review on Josh and your overall experience with us here at Germain Honda of Beavercreek is very much appreciated! We truly value your business and your satisfaction, and we look forward to working with you again in the future!
Jul 11, 2015
While the sales associate was generally friendly and the showroom was pretty and clean, the experience left a little bit to be desired. Understandable, because this was a Honda dealer, but the sales associate knew very little about the vehicle I came to saw. Also, the pictures obscured the roof being rusted along each of the channels.
1 of 1 people found this review helpful.
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Response from Germain Honda of Beavercreek:

We appreciate your feedback and are disappointed to hear that your experience with us was less-than exceptional. Being that we are still fairly new to the Beavercreek community, we are continuously working to improve our customer experience and the level of service that we are able to offer our customers. We hope for the opportunity to earn your business and exceed your expectations in the future.
Read 6 old reviews
Feb 19, 2015
Great!!
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Response from Germain Honda of Beavercreek:

Thank you for the review, Frank. We appreciate your feedback!
Nov 23, 2014
Though I did not eventually buy from the dealer the response from Jason were very good and prompt.
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Nov 8, 2014
Great
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Jul 15, 2014
Ivan contacted me almost immediately both via email and telephone and is very professional and polite.
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Jun 30, 2013
I inquired about a truck, was told it was in inventory. Made the 86 mile roadtrip and it wasn't on the lot! Called the following day and it had been sold, however Dealer acted like it was still there obviously to draw customers!!! Won't buy from someone that Dishonest!!!
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Jun 5, 2013
Car was in the shop two days after buying it. Was under warranty but not the point.
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