Fredy Kia

11711 Gulf Freeway
Houston, TX 77034

Sales: (713) 489-1099

Service: (346) 319-2040

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 13, 2017
GuruZHX2V
They were great, and I'm still persueing a trade
Is this review helpful? Yes | No
Nov 1, 2017
Abhijit Mehta
Horrible experience. The car wasn't available when I went to the dealership. I called about an hour and a half ago to inquire about the vehicle and they said, it's there. And said, the vehicle was never there.
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Oct 31, 2017
Caring and professional. Contact made the same day as initiated. Made me feel like I matter to them!
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Sep 24, 2017
I was told the night before I went up there that the two vehicles I wanted to look at were there and I had an appointment with a sales person. I get there and neither vehicles are there nor could anyone tell me if they were ever there. I'm assuming they weren't. I also arrived right on time and I was told the sales person my appointment was with was in a meeting. I asked around at other dealerships and was told that a lot of car dealerships have people answer the phone and their instructions are to tell the person that the car they are looking for is there no matter what.
1 of 1 people found this review helpful.
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Aug 10, 2017
Guru922NF
Called and asked if they had a car at this specific dealer told me they did, and when I got there apparently the car was being negotiated on and was located at another dealer.
1 of 2 people found this review helpful.
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Jul 29, 2017
Guru9J4FX
Well to start off with.....I did a lot of online research and shopping in the Houston Market. Im going to share what I have learned in the last 4 vehicle purchases that a lot of us really don't understand or might be confused about car salesman. Believe it or not they are as frustrated about the whole "car buying" ordeal just as much as we are. We shop around dealer to dealer and get pricing on a lot of cars that sometimes we just get confused or tired and give up for a while. That is the mistake!!!! Car buying should be very very simple guys! Look online at everyones asking price "internet price" and whom ever has the best lowest price then common sense tells you that will be your best lowest drive out total cost! We all know dealers like to play games and add stuff that we don't need. But if they all do it and we know it play it smart and go to the dealer with the lowest starting point and go from there lol. So easy but we complicate it sometimes. All in all my experience here was not as expected. I read the reviews which weren't that great for the most part but it seemed to be because of people with BAD CREDIT. That's another thing you need to watch out for. People that cant pay there bills take the time out of there life to write a review to influence good credit buyers??!! Like seriously pay your bills and dues to the community and country then worry about being lied too or treated bad. I was treated great. My salesman and will definitely recommend customers his way if I'm ever asked for advise. People with BAD CREDIT have to wait a lot longer than Decent credit customers because of the banks and what is required from them per the banks. So again use common sense my friends when car shopping. Fredy Kia was good to me :)
3 of 6 people found this review helpful.
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Jul 25, 2017
Acura_T_L
Asked specifically for a model, they went to go 'look' for it and told me it was there. After letting them know I was driving from an hour and a half a way, I get here and they tell me it's not here. I asked them to look for it again and they did but still could not find it. They salesman then suggested to see If i can find one online because they have the ones online there. I go online to look for the unit I wanted and asked for them to bring it and obviously they did not have. If you don't have a unit let me know and don't waste 3 hours of my time to go see if you might have it.
7 of 7 people found this review helpful.
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Jun 22, 2017
I called to see if car was available and they lied and said yes, after arriving they told me they sold it then asked me to look around to see if I like anything. Why would I shop there if the first thing they do is lie.
14 of 14 people found this review helpful.
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Jun 19, 2017
firesine
felt like i got taken. i should have left. waited for finance agent so long i almost walked out. the thought of having to go thru it again is all that kept me there.
10 of 10 people found this review helpful.
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Jun 18, 2017
mary kelley
Awesome
2 of 6 people found this review helpful.
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Jun 15, 2017
Talked to someone and they were suppose to return my call and let me know what a manager said about my question and never called back, I was hoping to go the next day and look at the vehicle but if they can't return calls that doesn't show very good customer service.
9 of 9 people found this review helpful.
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Jun 14, 2017
They said they had the car and I drove down there which took me 2 hours and they said they had just sold it when I got there. The manager said he would help me out price wise because of the situation. They added 1000 dollars to the price sheet and then didn't help me one bit with the payments. The whole day was ruined. I understand this was a misunderstanding that doesn't happen all the time but I still did not have a good experience.
11 of 11 people found this review helpful.
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May 29, 2017
They treated me great no complaints. Rafael treated me good from start to finish. I love my new car.
1 of 5 people found this review helpful.
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Apr 19, 2017
After reading their poor review online, I was hesitant to contact them; but I said let me give them a chance and I was told the vehicle is still available. I went there and a sales person named Samuel greeted me and took me to the office. He pulled two paper to write my information, and asked for my license and social security. I said, wait a minute let me see the car first and then will go the paper work. He left and came back and told me that his manger said that the vehicle was sent to the auction! I said you still have it on your website and I varied it over the phone. He asked if I am interested in a different vehicle. I said no and left. What a waste of time, I drove an hour to get there:( my advice is don't waste your time with these guys, they are relentless and poorly trained
16 of 16 people found this review helpful.
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Apr 14, 2017
Went to look at 2 vans. Was told one was in the shop getting a new transmission and would be listed at a higher price. Second van was there but not for the price advertised, $1500 more. Was shown a van that had a lot of damage in the back, broken light and warped dented rear hatch. Definitely a bait and switch going on here.
12 of 12 people found this review helpful.
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Mar 30, 2017
I was told told to come back because car in shop and claim the next day it was sold
10 of 10 people found this review helpful.
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Mar 16, 2017
Everything was great
0 of 5 people found this review helpful.
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Feb 9, 2017
Emailed and called. Said car was sold on email
0 of 3 people found this review helpful.
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Jan 10, 2017
They did good no problems. Did as promised.
0 of 3 people found this review helpful.
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Dec 30, 2016
I saw this car online and contacted these guys. Mario was great and the whole purchase took maybe about forty five minutes. Not bad. Thanks guys
0 of 3 people found this review helpful.
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Dec 29, 2016
Liars! 2 emails, 2 texts, 1 phone call. To verify price,color,automatic transmission an fiscally on location! Drove 70 miles to find out they did not have vehicle an then stalled me an put me in a standard! Will never step foot at that dealer an do not Recomend this dealer!!
14 of 15 people found this review helpful.
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May 30, 2016
Was always sent the same email asking if was my correct email address. salesman never asked what auto was I looking for, and after so many emails I forgot and lost interest.
5 of 6 people found this review helpful.
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May 25, 2016
Constant emails with none in response to the vehicle upon which I originally inquired.
4 of 5 people found this review helpful.
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May 9, 2016
Emailed through guru Saturday when truck posted. Called dealership no return call.calle dealership on Monday 9 am person said truk was instock but would check mileage and teturn call.12 Noon called internet sales manager same story as before will check mileage and get back to me 1:30 Went to dealership supposedly sold late Saturday. Not good customer service.
7 of 9 people found this review helpful.
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Read 12 old reviews
Nov 14, 2015
This dealership posts fake deals to drive in business; bait and switch dealer. I will never consider doing business with Fredy Kia ever again. If you do not want your time wasted, I suggest you not go there.
12 of 12 people found this review helpful.
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Oct 12, 2015
Website has cars but I went to dealership and they had none of the cars that they were advertising on their website
10 of 10 people found this review helpful.
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Sep 29, 2015
Female person answering the phone was not helpful to make us interested to go and check on the car.
5 of 5 people found this review helpful.
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Jun 29, 2015
mmohsin222
This dealer was also polite. I gave him only my email and he responded with good answers to my question. Thank you for that. He did put me on his dealer email list. I politely asked to be removed from the list. I was put on the list without my permission. I requested to be removed and I think my request was honored. Thank you for that Fredy Kia !
0 of 1 people found this review helpful.
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May 11, 2015
Scripted replies until I complained. Then I got a real reply a few days later saying they had nothing that met my needs - despite the fact that I'd contacted them about a specific truck they listed online.
2 of 2 people found this review helpful.
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Apr 8, 2015
Responded with a canned message.
0 of 1 people found this review helpful.
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Oct 17, 2014
They honestly should get 0 stars. VERY bad about responding through email once I requested actual photos of the vhehicle and not stock photos of what it SHOULD look like. Also, called the Fredy Kia and requested to speak to a manager and never got a call back. Just Horrible.
1 of 1 people found this review helpful.
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May 28, 2014
55
They have contacted me a few times, but with form letters and canned speeches. Since they listed their price as negotiable, I asked if they would accept $5000, expecting them to make a counter offer and so on, but they don't answer my question so I've moved on. I did answer their emails and said, "Just tell me what you want for the car" but I get answers suggesting a computer is answering me. They are not local so I'm not going to see the car without a ballpark clue of what it costs. They did ask if I'm still interested and I said I'm not able to buy now but thanks.
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May 1, 2014
Didn't have car but called me back
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Apr 3, 2014
Consistently contacted me at the times that I requested.
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Dec 4, 2012
It was ok. Typical.
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Aug 18, 2012
What a saw online I inquired about price wise. The price quoted was right. Went to test drive and was ready to do business to only be told a different Price. Claim that price I received was for another of the same vehicle that was NOT online NOT on the lot and NO keys to it. BAD BUSINESS
2 of 2 people found this review helpful.
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