Five Star Ford North Richland Hills

6618 Ne Loop 820 At Rufe Snow
North Richland Hills, TX 76180

http://www.5starford.com

Sales: (817) 968-1461

Service: (817) 500-0097

Today 8:30 AM - 9:00 PM

(Open Now)

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Sales Reviews (27)

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Mar 15, 2018

Lance

Awesome experience. Quick purchase. No drama

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Mar 13, 2018

MARozell

Quick response. Sent more pics when requested

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Mar 10, 2018

Ali

We didnt make the deal but good communication

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Jan 29, 2018

Guru5LZM2

Fast contact....still awaiting another vehicle option.

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Jan 12, 2018

vineethvphilip

Excellent customer service, prompt response and follow up to your queries. Thanks Jim Rich. Bought car online and took a flight the next day to pick it up. Jim picked me up from the airport and I was driving back home in a few hours time. Everything was taken care of really well by Jim and the car was exactly as described. Thanks again to Jim and the dealership for the easy purchase experience.

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Dec 22, 2017

rob

Low balled my trade. value was between 2-5k and they would boldly offer 2k. Played games with interest rate,offered 4.9,then 2.9. I have bought 3 new fords in the past, but they turned me off. I'm getting a different brand after this experience

2 of 2 people found this review helpful.

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Nov 7, 2017

Kerry

Nice

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Oct 20, 2017

GuruDSJBG

Good

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Sep 13, 2017

Preeya

called me, really quick , by the time i was done working the vehicle was already gone

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Aug 25, 2017

Bart

Flawless. Got exactly what I expected. I would buy another car from them in the future.

1 of 1 people found this review helpful.

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Jul 9, 2017

Robert

The salesman called and we discussed the truck. Unfortunately, the truck did not have the package that we were looking for on the truck. Otherwise, it appears that it would be a good experience.

1 of 1 people found this review helpful.

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Jul 9, 2017

Paul

Excellent

1 of 1 people found this review helpful.

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Jun 10, 2017

Brent

We test drove the car and I mentioned a couple of maintenance items that needed to be done. Once I mentioned the maintenance items, the salesman quickly wrote them down and told us he would have the service department look at it the following day. The salesman then ended the conversation and said I'll call you the next day. We never talked price and I felt we were being kicked out. Maybe it was because we weren't spending enough money with him. I talked to the dealership the next day and they raised the price of the car on the website.

7 of 7 people found this review helpful.

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Apr 16, 2017

Alex

Called Five Star Ford in North Richland hills and arranged a time to test drive the 2000 Marquis. Met with Internet sales guy C. GM also called to thank me for setting up an appointment with them. Test drive the car , drove it 2 blocks and transmission was bad. Sales guy C. Said he would have his mechanic check it out and would call me the next day, still waiting a week later. I had offerd him $1,000.00 even with a bad transmission. He said he would ask his Mgr. I then called the GM T. who had called me once before to thank me for going out there. Called him twice and left voice mail. But also still waiting a week later. Called sales guy C. 3 days after but never responded. I understand Crap happens and I'm not upset about it because it was a used car I was trying to buy but to ignore a potential Customer is not right. But I guess if I'm not buying a $20 k car than I don't matter , I guess ! Thanx

6 of 7 people found this review helpful.

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Mar 9, 2017

Doyle

Great job

1 of 1 people found this review helpful.

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Mar 6, 2017

Frank

Great experience! Contacted the same day. Drove from BR, LA. and the car was ready when I arrived. Had a 2 hr review of all the bells and whistles. Would recommend if you don't mind the drive..

1 of 1 people found this review helpful.

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Jan 16, 2017

Iswara_1380

they wouldnt agree to my offered price and yet i see the truck is now at another smaller dealer for less then what i offered them to begin with. just dont see the sense in there ways. maybe im just not hip to the inside game on this car saleing business.

4 of 4 people found this review helpful.

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Response from current dealership owner:

Thank you very much for your feedback. I would love to get your feedback about your experience and who you worked with here. Please call me at 817 849-3215 or email me at kelly@5starford.com. This is not normal for us and I would love to get your feedback so that I can correct it in the future. The only way we get better is with your feedback, so thank you for taking the time to post. Kelly Blackwell Internet Sales Director

Dec 1, 2016

John

Prompt response

2 of 2 people found this review helpful.

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Nov 25, 2016

george

yes it was great

2 of 3 people found this review helpful.

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Nov 15, 2016

Darin

Excellent to deal with, truthful, upfront and honest. I didn't end up purchasing from them, but will certainly consider when we go to purchase our next vehicle.

2 of 2 people found this review helpful.

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Oct 24, 2016

John

Had what I wanted.

3 of 4 people found this review helpful.

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Oct 22, 2016

Tony

They were very professional , and had great customer service came in from out of town and was out of there in an hour.. I recommend them to anyone thank again Melvin

1 of 1 people found this review helpful.

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Oct 7, 2016

Steven

Best car buying experience I have ever had. Sam Limo in internet sales was a pleasure to work with.

1 of 1 people found this review helpful.

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Oct 3, 2016

Nelson

Very easy and great experience..

1 of 1 people found this review helpful.

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Sep 5, 2016

Paula

Great response. Decided not to buy used.

2 of 2 people found this review helpful.

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Jul 1, 2016

Peggy

Responded to my questions quickly. Gave me an auto check report without my asking. Very nice!

1 of 1 people found this review helpful.

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Apr 28, 2016

Akshay

The dealer got back to me once and after that i tried calling him several times and he never returned my calls . Poor customer service

3 of 3 people found this review helpful.

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Read 16 old reviews

Apr 16, 2016

John

The representative was very helpful and knowledgeable. Unfortunately, the price was not within my range.

1 of 1 people found this review helpful.

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Apr 3, 2016

David

Tried to buy a car and got the biggest run around....car was still there as of last week... but still nothing ...

2 of 2 people found this review helpful.

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Mar 22, 2016

Debbie

Very prompt and helpful but the car was no longer available.

1 of 1 people found this review helpful.

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Mar 5, 2016

Laquita

I talked with Heather Smith very pleasant,supporting and professional even her husband Jeff reached out to assist a great team. You can't go wrong if you want to feel it's about you and they're there to make your dreams come true. No problem in keeping in touch. I decided I wasn't ready to buy. But I would recommend...try them you won't regret it.

1 of 1 people found this review helpful.

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Feb 29, 2016

Linda

Very friendly and professional staff!

1 of 1 people found this review helpful.

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Feb 18, 2016

Margaret

Told in advance car sold very happy that they didn't waste my time!

1 of 1 people found this review helpful.

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Dec 5, 2015

Bob

called by didn't have anything available

1 of 1 people found this review helpful.

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Nov 30, 2015

Phil

They did not have this car but responded quickly.

1 of 1 people found this review helpful.

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Nov 25, 2015

Sheila

Ask for Josh Ingram

1 of 1 people found this review helpful.

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Nov 2, 2015

Pat

The experience of buying a car from Five Star Ford was excellent. The price was fair and the deal was fast. I was in and out in an hour. They repeatedly checked on me to make sure everything was good. I will be a recommend checking them out and I will be a repeat customer. With that said, I believe you should knowledgable customer.

1 of 2 people found this review helpful.

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Jun 13, 2013

Jim

Michael was great as before.

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May 1, 2013

Cameron

Call promptly returned. Salesperson very helpful.

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Dec 29, 2012

Susan

Best experience we've ever had buying a car. Working with Debbie was a true pleasure...she's honest, friendly and efficient. Ensures things get done quickly and very respectful of your time. Go see her...you'll be very impressed! Dealership is great too.

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Nov 19, 2012

Amelia

I had a great experience dealing with Five Star Ford and ultimately purchased a truck through this site.

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Jul 16, 2012

michael

Didn't even know they had sold the jeep i had been calling about for 2 days, told me they'd get back to me, or call me right back... They never did, I had to call... They were too busy to worry about my money.

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Jun 12, 2012

Douglas

Car I wanted was sold.

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