Five Star Ford North Richland Hills

6618 Ne Loop 820 At Rufe Snow
North Richland Hills, TX 76180

http://www.5starford.com

Sales: (817) 968-1461

Service: (817) 500-0097

Today 8:30am - 9:00pm

(Open Now)

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Sales Reviews (25)

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Brent

Jun 10, 2017

We test drove the car and I mentioned a couple of maintenance items that needed to be done. Once I mentioned the maintenance items, the salesman quickly wrote them down and told us he would have the service department look at it the following day. The salesman then ended the conversation and said I'll call you the next day. We never talked price and I felt we were being kicked out. Maybe it was because we weren't spending enough money with him. I talked to the dealership the next day and they raised the price of the car on the website.

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Alex

Apr 16, 2017

Called Five Star Ford in North Richland hills and arranged a time to test drive the 2000 Marquis. Met with Internet sales guy C. GM also called to thank me for setting up an appointment with them. Test drive the car , drove it 2 blocks and transmission was bad. Sales guy C. Said he would have his mechanic check it out and would call me the next day, still waiting a week later. I had offerd him $1,000.00 even with a bad transmission. He said he would ask his Mgr. I then called the GM T. who had called me once before to thank me for going out there. Called him twice and left voice mail. But also still waiting a week later. Called sales guy C. 3 days after but never responded. I understand Crap happens and I'm not upset about it because it was a used car I was trying to buy but to ignore a potential Customer is not right. But I guess if I'm not buying a $20 k car than I don't matter , I guess ! Thanx

0 of 1 people found this review helpful.

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Doyle

Mar 9, 2017

Great job

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Frank

Mar 6, 2017

Great experience! Contacted the same day. Drove from BR, LA. and the car was ready when I arrived. Had a 2 hr review of all the bells and whistles. Would recommend if you don't mind the drive..

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Iswara_1380

Jan 16, 2017

they wouldnt agree to my offered price and yet i see the truck is now at another smaller dealer for less then what i offered them to begin with. just dont see the sense in there ways. maybe im just not hip to the inside game on this car saleing business.

1 of 1 people found this review helpful.

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Response from Five Star Ford North Richland Hills:

Thank you very much for your feedback. I would love to get your feedback about your experience and who you worked with here. Please call me at 817 849-3215 or email me at kelly@5starford.com. This is not normal for us and I would love to get your feedback so that I can correct it in the future. The only way we get better is with your feedback, so thank you for taking the time to post. Kelly Blackwell Internet Sales Director

John

Dec 1, 2016

Prompt response

1 of 1 people found this review helpful.

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george

Nov 25, 2016

yes it was great

1 of 2 people found this review helpful.

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Darin

Nov 15, 2016

Excellent to deal with, truthful, upfront and honest. I didn't end up purchasing from them, but will certainly consider when we go to purchase our next vehicle.

1 of 1 people found this review helpful.

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John

Oct 24, 2016

Had what I wanted.

2 of 3 people found this review helpful.

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Tony

Oct 22, 2016

They were very professional , and had great customer service came in from out of town and was out of there in an hour.. I recommend them to anyone thank again Melvin

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Steven

Oct 7, 2016

Best car buying experience I have ever had. Sam Limo in internet sales was a pleasure to work with.

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Nelson

Oct 3, 2016

Very easy and great experience..

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Paula

Sep 5, 2016

Great response. Decided not to buy used.

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Peggy

Jul 1, 2016

Responded to my questions quickly. Gave me an auto check report without my asking. Very nice!

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Akshay

Apr 28, 2016

The dealer got back to me once and after that i tried calling him several times and he never returned my calls . Poor customer service

1 of 1 people found this review helpful.

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John

Apr 16, 2016

The representative was very helpful and knowledgeable. Unfortunately, the price was not within my range.

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David

Apr 3, 2016

Tried to buy a car and got the biggest run around....car was still there as of last week... but still nothing ...

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Debbie

Mar 22, 2016

Very prompt and helpful but the car was no longer available.

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Laquita

Mar 5, 2016

I talked with Heather Smith very pleasant,supporting and professional even her husband Jeff reached out to assist a great team. You can't go wrong if you want to feel it's about you and they're there to make your dreams come true. No problem in keeping in touch. I decided I wasn't ready to buy. But I would recommend...try them you won't regret it.

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Linda

Feb 29, 2016

Very friendly and professional staff!

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Margaret

Feb 18, 2016

Told in advance car sold very happy that they didn't waste my time!

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Bob

Dec 5, 2015

called by didn't have anything available

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Phil

Nov 30, 2015

They did not have this car but responded quickly.

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Sheila

Nov 25, 2015

Ask for Josh Ingram

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Pat

Nov 2, 2015

The experience of buying a car from Five Star Ford was excellent. The price was fair and the deal was fast. I was in and out in an hour. They repeatedly checked on me to make sure everything was good. I will be a recommend checking them out and I will be a repeat customer. With that said, I believe you should knowledgable customer.

0 of 1 people found this review helpful.

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Read 6 old reviews

Jim

Jun 13, 2013

Michael was great as before.

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Cameron

May 1, 2013

Call promptly returned. Salesperson very helpful.

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Susan

Dec 29, 2012

Best experience we've ever had buying a car. Working with Debbie was a true pleasure...she's honest, friendly and efficient. Ensures things get done quickly and very respectful of your time. Go see her...you'll be very impressed! Dealership is great too.

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Amelia

Nov 19, 2012

I had a great experience dealing with Five Star Ford and ultimately purchased a truck through this site.

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michael

Jul 16, 2012

Didn't even know they had sold the jeep i had been calling about for 2 days, told me they'd get back to me, or call me right back... They never did, I had to call... They were too busy to worry about my money.

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Douglas

Jun 12, 2012