Grapevine Ford Lincoln

801 E State Highway 114
Grapevine, TX 76051

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Sales: (817) 809-2704

Service: (855) 902-9065

Today 8:30 AM - 9:00 PM (Open Now)
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https://static.cargurus.com/images/forsale/2019/11/01/21/55/2016_ram_1500-pic-5230066335447560471-152x114.jpeg

2016 Ram 1500 Rebel Crew Cab 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $28,000

Mileage: 49,192

Location: Grapevine, TX 76051

Average time on market: 44 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: White Description: Used 2016 Ram 1500 Rebel Crew Cab 4WD for sale - $28,000, 49,192 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/13/17/18/2013_ford_f-150-pic-1487616796525135005-152x114.jpeg

2013 Ford F-150 FX2 SuperCrew Used Cars in Grapevine, TX 76051

Great Deal

Price: $21,000

Mileage: 55,717

Location: Grapevine, TX 76051

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ruby Red Metallic Tinted Clearcoat Description: Used 2013 Ford F-150 FX2 SuperCrew for sale - $21,000, 55,717 miles with Sport Package, Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System, Luxury Package
https://static.cargurus.com/images/forsale/2019/10/14/20/39/2019_ford_edge-pic-6482231242284214711-152x114.jpeg

2019 Ford Edge Titanium FWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $24,500

Mileage: 14,153

Location: Grapevine, TX 76051

Average time on market: 22 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Magnetic Metallic Description: Used 2019 Ford Edge Titanium FWD for sale - $24,500, 14,153 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Elite Package, Adaptive Cruise Control, Premium Wheels, Heat Package, Climate Package, LE Package, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2019/11/08/23/13/2018_ram_2500-pic-4116114308604052912-152x114.jpeg

2018 Ram 2500 Tradesman Crew Cab 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $32,000

Mileage: 9,429

Location: Grapevine, TX 76051

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2018 Ram 2500 Tradesman Crew Cab 4WD for sale - $32,000, 9,429 miles with Bluetooth, Backup Camera, Quick Order Package
https://static.cargurus.com/images/forsale/2019/11/14/18/45/2018_lexus_rx-pic-8213690308026321612-152x114.jpeg

2018 Lexus RX 350L FWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $39,800

Mileage: 13,218

Location: Grapevine, TX 76051

Average time on market: 32 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2018 Lexus RX 350L FWD for sale - $39,800, 13,218 miles with LE Package, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Audio Package, Bluetooth, Backup Camera, Cargo Package, Luxury Package
https://static.cargurus.com/images/forsale/2019/11/02/02/43/2016_ford_fusion-pic-8088338364068858120-152x114.jpeg

2016 Ford Fusion SE Used Cars in Grapevine, TX 76051

Great Deal

Price: $9,994

Mileage: 81,281

Location: Grapevine, TX 76051

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2016 Ford Fusion SE for sale - $9,994, 81,281 miles with Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/11/20/04/29/2015_ford_f-150-pic-9115583177454250228-152x114.jpeg

2015 Ford F-150 King Ranch SuperCrew 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $29,500

Mileage: 82,679

Location: Grapevine, TX 76051

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2015 Ford F-150 King Ranch SuperCrew 4WD for sale - $29,500, 82,679 miles with Sunroof/Moonroof, Navigation System, Appearance Package, Technology Package, Backup Camera, Remote Start, Off Road Package, Tow Package
https://static.cargurus.com/images/forsale/2019/11/09/03/46/2019_ford_taurus-pic-6101675694338233162-152x114.jpeg

2019 Ford Taurus Limited FWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $20,400

Mileage: 16,718

Location: Grapevine, TX 76051

Average time on market: 16 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2019 Ford Taurus Limited FWD for sale - $20,400, 16,718 miles with Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/13/02/31/2018_infiniti_q60-pic-596101126730765984-152x114.jpeg

2018 INFINITI Q60 3.0t Luxe Coupe AWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $31,900

Mileage: 6,698

Location: Grapevine, TX 76051

Average time on market: 38 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Black Description: Used 2018 INFINITI Q60 3.0t Luxe Coupe AWD for sale - $31,900, 6,698 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Premium Package
https://static.cargurus.com/images/forsale/2019/11/12/02/58/2016_ford_f-150-pic-4308573982627973943-152x114.jpeg

2016 Ford F-150 King Ranch SuperCrew 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $30,000

Mileage: 89,976

Location: Grapevine, TX 76051

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford F-150 King Ranch SuperCrew 4WD for sale - $30,000, 89,976 miles with Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/19/02/34/2014_ford_expedition-pic-7501717353306337271-152x114.jpeg

2014 Ford Expedition Limited Used Cars in Grapevine, TX 76051

Great Deal

Price: $19,000

Mileage: 71,131

Location: Grapevine, TX 76051

Average time on market: 22 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Red Metallic Description: Used 2014 Ford Expedition Limited for sale - $19,000, 71,131 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/24/13/51/2017_ford_f-150-pic-6723839805305167435-152x114.jpeg

2017 Ford F-150 XL SuperCrew 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $28,000

Mileage: 31,452

Location: Grapevine, TX 76051

Average time on market: 48 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Lightning Blue Description: Used 2017 Ford F-150 XL SuperCrew 4WD for sale - $28,000, 31,452 miles with Sport Package, Bluetooth, Backup Camera, Aluminum Wheels, Appearance Package
https://static.cargurus.com/images/forsale/2019/11/15/05/59/2017_mercedes-benz_c-class-pic-864160540239828703-152x114.jpeg

2017 Mercedes-Benz C-Class C 63 AMG Used Cars in Grapevine, TX 76051

Great Deal

Price: $39,000

Mileage: 32,669

Location: Grapevine, TX 76051

Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: White Description: Used 2017 Mercedes-Benz C-Class C 63 AMG for sale - $39,000, 32,669 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/06/20/45/2015_ram_1500-pic-8565257514205679197-152x114.jpeg

2015 Ram 1500 Express Quad Cab 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $19,994

Mileage: 63,604

Location: Grapevine, TX 76051

Average time on market: 30 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Bright Silver Metallic Clearcoat Description: Used 2015 Ram 1500 Express Quad Cab 4WD for sale - $19,994, 63,604 miles with Bluetooth, Steel Wheels, Backup Camera
https://static.cargurus.com/images/forsale/2019/11/19/02/34/2019_honda_pilot-pic-5548048351475253105-152x114.jpeg

2019 Honda Pilot Elite AWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $38,800

Mileage: 7,905

Location: Grapevine, TX 76051

Average time on market: 48 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Gray Description: Used 2019 Honda Pilot Elite AWD for sale - $38,800, 7,905 miles with Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Alloy Wheels, Bluetooth, Backup Camera, Remote Start
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 19, 2019
Vary good easy to work with
Nov 11, 2019
Jeff did a very professional job from start to finish! I would definitely use him again.
Nov 11, 2019
GuruC8TJ4
Very professional, very respectful. I moved to slow and the vehicle was sold. They offered a similar vehicle, but it was more than I was willing to spend. He understood and promised to get back if they got in another similar vehicle.
Nov 7, 2019
msramsay
I made an appointment to see a specific car. I was able to test drive it, but then was told that it had already been sold to another buyer. Fortunately, there was another car that I did end up purchasing that was a better deal. Grapevine Ford has lots of cars for sale, but be prepared for a cutthroat atmosphere among sales staff.
Nov 5, 2019
soko70
I didn't end up purchasing from these guys because the vehicle wasn't right for me, but I have to say the communication was great with Christian. The manager as well was willing to accommodate my needs and overall, I had a great experience with them. If they have the car you are looking for, I highly recommend you working with these guys. They are great.
Oct 29, 2019
GuruSXKYX
No good. They change prices with excuses like you have to finance the car with them. The % of the car loan is over 6.00% interest.They raise the price $1000 if you do not finance the car with them.
Oct 26, 2019
Called me about five times per day to get me to come in. When I finally got there, they wouldn’t let me test drive the vehicle without agreeing to a price. Salesman didn’t know about the car. Waste of my time.
1 people found this review helpful.
Oct 25, 2019
Helpful.
Oct 22, 2019
They were great
Oct 16, 2019
Dal86
It was ok. Made appt to see 3 trucks. Got email to confirm and manger also called to confirm. Got there and salesperson was with another customer and trucks were not ready. 2 of 3 had been placed under contract and salesperson unaware.
Oct 16, 2019
Good customer service
0 people found this review helpful.
Oct 13, 2019
Nice, courteous willing to work with me
Oct 8, 2019
Guru1F26X
Prompt responses.
1 people found this review helpful.
Oct 3, 2019
Terrible communication and incorrect (luring) advertised pricing. Online price for the vehicle was advertised as 28,900. when contacted I was told actual price was 48,500. I would rather buy from a used car lot. We tried to purchase a car at this dealership for 2 months, then they tried to sell us a "demo" car that was currently in the bodyshop getting "repaired". The purchase price for the damaged demo was higher than brand new ones advertised even at their dealership. Not to mention the Sales manager couldn't even remember our last name after 2 months of dealing with him. Horrible customer service and overall representation of the brand. Their convenient location will only get them by for so long. We have found much better customer service and deals driving a little further. Don't waste your time.
4 people found this review helpful.
Sep 24, 2019
ldrink11
Good experience
Sep 4, 2019
GuruLSMQS
I received a phone call and I spoke with a car salesman and I set up a time to see the vehicle in person but I wasn't able to get there, it was my fault, the salesman was polite and courteous
Sep 2, 2019
Yes very helpful. There was a pending deal on the truck when I inquired about it.
Sep 2, 2019
Very helpful
Aug 27, 2019
b6dudeco
Keep me updated until the last few days before the vehicle actually sold.
Aug 27, 2019
Best experience buying a car I've ever had.
Aug 22, 2019
Great experience!
Aug 20, 2019
Responded quickly and answered my questions without being pushy which I appreciated.
Aug 19, 2019
GuruH6Y12
Very pleasant sales person. Their finance person was pushing hard sales, but overall a good experience.
Aug 15, 2019
Large dealership with a personal touch. Very happy with purchase and will be back for next purchase.
Aug 15, 2019
Happy with vehicle and the customer service
Aug 14, 2019
Tried making a deal but was unable to due to finances. No fault of theirs.salesman was courteous and responsive with details and updates.
Aug 14, 2019
Great people
Aug 5, 2019
GuruHVQNC
They were quick to respond and stayed in touch with me, even though i didn't get a chance to come out and look at the vehicle.
Aug 3, 2019
Our Sales Rep. Carver was Very Professionalism, Polite, Courteous to Us. Everything little small miner things we saw Concerning the Car, was taken care of. Everyone was Polite and Friendly, And We Couldn't Have Had A Better Salesman. Thank You Carver, I'm Loving My Car.
Jul 30, 2019
Very respectable!
Jul 27, 2019
Their internet sales person contacted me immediately and was very helpful! We are going to go test drive car ASAP.
Jul 20, 2019
Dealer responded quickly and made a decent offer.
Jul 16, 2019
Asked for information and then stopped replying after a few emails. If a deal can’t be made at least say so instead of not replying.
3 people found this review helpful.
Jun 23, 2019
Amcguru5
Purchases great Yukon. Quick service and handled majority of the transaction over the phone
Jun 20, 2019
5fatpat7
One of the best car buying experiences I have ever had. Everyone was great and so helpful. The car was just as described and was exactly what I was looking for. Thanks to Ben and all the folks at Grapevine Ford....you are at the top of my list when looking for my next new car. In the meantime, I am enjoying my Lincoln MKC.
Jun 18, 2019
GuruX5Y7X
Everything went well at first. I left the dealership to think over the options given and told the salesman I would call back the next day. I tried calling multiple times over the next few days but the salesman avoided my calls and the vehicle was sold 3 days later.
3 people found this review helpful.
Jun 17, 2019
My sales associate Jared Jones contacted me right away and we set up an appointment. He was very helpful in my purchase of a 2015 Mustang GT Premium. He listened to what I needed to make this purchase happen. He and my financial person Nolan O'Brien put together a great deal and purchase package! I totally recommend them if your looking for a pre owned vehicle.
Jun 16, 2019
GuruS2GK6
three different sales people contacted me...I did NOT provide my phone number yet they called, I specifically requested only email contact yet they called again...the auto that I originally contacted them about was no longer available...I'm not sure where it'll go from here
3 people found this review helpful.
Jun 12, 2019
GenaG
I had a very good experience so far. Bought the vehicle yesterday, and picking it up today.
Jun 10, 2019
Team at Grapevine Ford were great! Easy process.
Jun 9, 2019
Good service.
May 31, 2019
Returned my inquiry promptly and was professional.
May 31, 2019
It was absolutely outstanding! The salesman was amazing!! Will go back for next car!
May 30, 2019
GuruBGDC6
They responded within 30 minutes. We set up an appointment in no time and they answered all of our questions. Will choose them again in the future
May 27, 2019
GuruSZLSF
God service
May 21, 2019
CarlaHollie
Horrible! Our sales agent, Telly was amazing. Had a great test drive and decided to purchase the vehicle. I had a pre-approval letter from my bank/lender. Since my time was tight; we agreed that I would come back later that evening to sign all the paperwork. I received a call about the final monthly payment with other details. However, after waiting for 60 minutes to bee seen, I finally met Zack. He begin to shuffle the papers and I begin to sign. He begin to argue with me that I agreed to put $2500 down along with my trade in. I told him that was incorrect and showed him. He told me that cash money and trade in do not calculate the same on the price of the vehicle. I just felt like this should have been conveyed before I arrived. He had bad manners and a horrible attitude to be a man. I would never refer anyone to this dealership. I bought same type of vehicle at another dealership in Arlington and it was a marvelous experience.
6 people found this review helpful.
May 17, 2019
Their website showed a 2018 F-150 XLT with a MSRP of $37,000 and a sale price of $27,000. I thought I might make a deal on this 2018 instead of buying a 2019.It's been on the lot for 295 days.When attempting to make a deal,they brought out a price of MSRP $45,000 and a sale price of $35,000.You can buy a 2019 for $35,000 or less with the SAME options.I suggested going to their website.They did but the price had changed and acted like I was mistaken.It was listed at the price I said just 1 1/2 hours before I got there.I've been considering that 2018 for the past 3 days and every day it showed $27,000.The 2019 4WD truck pictured is the one I was considering before deciding on the 2018.If the 2018 price was a typo,they should have said it was instead of changing the price and pretending that I don't know what in the hell I'm talking about.
6 people found this review helpful.
May 10, 2019
Contacted them about an out of state purchase. They sent over a buyer's order and added on over $5000 in fees and incorrect taxes. They tacked on $1200 in "dealer accessories" because they put tires on the car, changed air filter, checked wipers, and detailed car...LOL. You know, the things that are part of the purchase price everywhere else. Apparently that wasn't included in the $650 dealer fee they tacked on too.
6 people found this review helpful.
May 8, 2019
GuruLDQ92
Even they aren't on my hometown their response very quick and courtesy was best experienced with out pressure to buy their vehicles great job guys
Apr 30, 2019
Sales contact verified vehicle availability and set an appointment for a test drive. Management called later that day to verify appointment. Salesman was pleasant and prepared when we arrived for the test drive. No pressure. The dealership was able to accommodate the requested changes to the vehicle at a price we were comfortable with. Took delivery two days later. Minor trim issue that was discovered after arriving home will be repaired tomorrow. Over all, very pleased.
Apr 30, 2019
Aprille Kaska
Very quick on response to my inquiry.
Apr 26, 2019
Received multiple unprofessional emails. Identified that the price on the website didn’t include about $3000 in fees. At some point the price was raised to more than the amount I was quoted that included all the taxes and fees. The car was sold shortly after that, which is fine because I never would have done business with them after the terrible first impression.
4 people found this review helpful.
Apr 24, 2019
Colinago
Prompt communication
Apr 24, 2019
I had been looking at a vehicle for a week or so when I contacted GFL. They responded within 15 minutes & I had an appointment set up to see the car the same evening. I really appreciated the salesman's friendliness & not just pushing me to buy. My only complaint would be when signing the paperwork, the gentleman in finance really pressured us to buy service add ons. Even going as far to continue multiple times after we gave a hard "No", so that was a bit frustrating. Overall though, it was a good experience.
Response from current dealership:
Thank you for taking the time to leave this review! We are excited to have you apart of the Grapevine Ford Lincoln family!
Apr 22, 2019
Lon Jennings
Top rate.
Mar 29, 2019
Adrian Campos
Horrible customer service. One of their sales reps left me hanging and didn't get back to me until hours after I waiting on him for 30 minutes to look at a pre-owned vehicle. Two sales associates went to grab my point of contact and never returned. One of those guys was their pre-owned sales manager. Very disappointed.
3 people found this review helpful.
Mar 26, 2019
GuruWDPKV
Response was prompt and help was offered.
1 people found this review helpful.
Mar 24, 2019
Mitch Bradshaw
Responded promptly to all correspondence. I ended up not buying anything.
1 people found this review helpful.
Mar 22, 2019
David Koss
Bought a car from Josh today. He was an awesome salesman and we love our new 2019 Ford Edge SEL!! All around great experience
1 people found this review helpful.
Mar 18, 2019
Salesman was pretty awesome. Unfortunately the car sold before I got there...
1 people found this review helpful.
Mar 8, 2019
They responded to all my questions
1 people found this review helpful.
Mar 7, 2019
Great experience with them but ultimately found a better deal.
1 people found this review helpful.
Mar 1, 2019
Negotiated a price with the assistant manager and was prepared to purchase. Was then contacted by the manager that the assistant had quoted the wrong truck and the price was $2500 more. Hard to believe considering I included the make, model, trim level, VIN # and their stock # while negotiating online. It sold two days later at a higher price. Bad business to say the least.
14 people found this review helpful.
Feb 10, 2019
GuruBJ6S9
I went there and test drove a car. The salesman directed me where to go during the test drive, very short drive. I don't know if other people drive a car for 5 minutes and buy a car, but not me. The sales guy seemed upset when I left.
13 people found this review helpful.
Jan 30, 2019
GuruXJ1WK
Willing to help
0 people found this review helpful.
Jan 21, 2019
Contacted me quickly
0 people found this review helpful.
Jan 20, 2019
Honda0622
They reached out to me numerous times and were very helpful!
0 people found this review helpful.
Jan 17, 2019
The staff was nice but do your research before purchasing a car. Get a bank loan for better interest rates.
1 people found this review helpful.
Jan 12, 2019
Guru949V9
Good
0 people found this review helpful.
Jan 8, 2019
Very helpful ,finalized the sale and was very pleased
Jan 6, 2019
GuruBZ7P8
Great experience at this dealership. They had the car that I was interested in waiting out front for us to test drive upon our arrival. This may seem trivial, but at multiple other dealerships we would arrive after speaking with the salesman about a specific car, and the car either had not been prepared, had not been located, or was even sold the day before.
1 people found this review helpful.
Jan 3, 2019
JohnnyBullitt
5
I ended up not purchasing the vehicle I went to look at, but the experience itself was excellent. Jared was extremely helpful and easy to work with. I would highly recommend and definitely return if the right deal came along.
Dec 10, 2018
Michael Kennedy
Salesperson contacted me by email and by text and phone to check my interest and answer any questions.
0 people found this review helpful.
Dec 3, 2018
Though I bought the car. The worst car dealer I have ever visited. They never respond on time. It was very difficult to get hold of them. But the Representative who helped me was very responsive.
3 people found this review helpful.
Nov 30, 2018
Called me when a unit came in they thought Imight like. Very nice people to deal with !
Nov 29, 2018
Oscar1491
The salesman said that the Car Gurus Price was inaccurate and that they had no control over Car Gurus pricing. I was very disappointed with his attitude and comments!!!
8 people found this review helpful.
Nov 19, 2018
Richard Vyhane
Excellent customer service. Actually made the purchase 200 miles away. They made the process easy and sufficient on-going communication. Awesome dealer to work with.
1 people found this review helpful.
Nov 18, 2018
Contacted me really early
0 people found this review helpful.
Nov 5, 2018
watsoniam
They contacted me ASAP and were super helpful and experienced when I went to test drive the vehicle. They are working with me to possibly make this work. My sales associate Garry was awesome!
Nov 4, 2018
GuruXNY6J
They did contact me quickly, and we exchanged a few emails. I was negotiating with them, and the sales man got rude with me. However, he did apologize later, but after that I looked elsewhere.
4 people found this review helpful.
Nov 1, 2018
Awesome car buying experience. Craig O'Neal is a true pro's pro, when it comes to customer service. The buying experience went extremely smooth. I recommend this dealership.
0 people found this review helpful.
Oct 31, 2018
All good
0 people found this review helpful.
Oct 31, 2018
Just fine
0 people found this review helpful.
Oct 30, 2018
If I were buying right now, it would be from Grapevine Ford.
0 people found this review helpful.
Sep 25, 2018
answered the questions I had
0 people found this review helpful.
Sep 24, 2018
Overall experience was not a good one. Scheduled an appointment on Wednesday for a Friday morning meeting. When I arrived and shown the truck, it was very dirty, inside and out, and smelled of smoke. Sales associate said it must of been the last guy who we loaned the truck. Dealership did clean the truck. Although they did have a few days to take care of this before we arrived. Our finance person was great. That’s about it.
3 people found this review helpful.
Sep 1, 2018
Pat Mullowney
Typical high pressure/non transparent sales environment at this extremely crowded and busy dealership. They didn't do anything wrong, but I did not want to disagree on hidden/unexpected charges and deal with the finance mgr back and forth silliness. I bought elsewhere.
8 people found this review helpful.
Aug 29, 2018
They were willing to work with me unlike some other dealers. The salesman Jeff was great and worked very hard to get us a great deal on the car I ended up purchasing. I will definitely go back for future purchases.
2 people found this review helpful.
Aug 21, 2018
GuruVDHN9
DO NOT TRUST THIS DEALERSHIP! They lied to get me to drive 2.5 hours there and when I got there the man I had made an appt with was on his scheduled day off! They offered to give me practically nothing for my trade. Ran my credit and came back with awful options when I had already explained I had secured great loan terms with my credit union. I walked out after 2 hours. Two days later I found a vehicle at another dealership that was 2 years newer with 35k less miles for $5k less than the one they tried to sell me and was given $5k more for my trade they what they offered. We wasted a day we could have spent with our kids, my husband wasted a day off of work and fuel to drive there and back.
12 people found this review helpful.
Aug 7, 2018
Jnkendall78
Great dealership
Jul 30, 2018
Excellent!! In less than 2 hours I was out with my new truck
1 people found this review helpful.
Jul 22, 2018
This dealership is different, they pay close attention from start to finish and so very helpful! By far the best auto buying experience ive had in years.
1 people found this review helpful.
Jul 22, 2018
Mpartial
Dealer was very prompt with their response and answered all my questions in a timely, professional manner.
Jun 25, 2018
Excellent
1 people found this review helpful.
Jun 13, 2018
David Holland
Carver knows his stuff!
1 people found this review helpful.
May 29, 2018
Elevenb
Quick response and great follow up
1 people found this review helpful.
May 27, 2018
Great experience. Helpful and knowledgeable team. Some traditional salesmanship but made you feel comfortable with the sales process.
May 23, 2018
Very nice they didn’t keep me there all day they got the done and got us out of there. I would diffentley buy another car from Grapevine Ford.
May 9, 2018
Very pleasant
May 5, 2018
I found this truck on CarGurus on Tuesday and talked to salesman on Wednesday. Sounded great. Went to the dealership at 9am Thursday, looked at it, drove it, bought it and was out by 12:15pm. Great sales experience. The truck did have a cracked windshield for no known reason and they are going to send someone out to my house Monday to replace that. I found the passengers side blind spot mirror was broken and reported it to the salesman. He says he is reporting it to his manager for repair. Since it is for certified I am sure they will fix it along with the windshield. The dealership was a very relaxed and efficient atmosphere (coffee, cafe, etc.). If their service after the sale is like the sales experience then I'm in love with this place. After the glass repair I plan to move this to 5-star rating.
2 people found this review helpful.
Apr 28, 2018
Sjrivera
So we dealt with 4 people. I repeat, 4 people! The person our appointment was with(he reviewed car fax report only), a salesperson who actually showed us/test drove the vehicle, then the finance guy(gave is a great deal), and then the guy that put the plates on the car for us (nice guy but pretty irritating to wait over 30 min to be able to leave Bc he can't find the 2nd car key, especially when we had already been there about 2 hours with a toddler in tow). Overall it was a good car buying experience. Just wierd to be handed off to so many people. I'm used to dealing with a salesperson and then a finance person. Too many hand offs.
1 people found this review helpful.
Apr 1, 2018
Best dealership in DFW.
0 people found this review helpful.
Mar 31, 2018
Responded within 5 minutes of me submitting request. Saw car that night but they were firm on price. The car was priced right, so we went back and bought it the following Tuesday. They were very consciu of my time, and I was able to get in and out in less than 2 hours. The service was great and would definitely buy from them again.
Mar 28, 2018
Heyrileyk
awesome people, this dealership has people constantly in there and great car deals. Highly recommend!
0 people found this review helpful.
Mar 20, 2018
Ask for ty young. I dealt with a couple other who just wanted to put me in a car and didn’t car if it was the one I wanted. Ty young took car of me and really wanted me happy. Don’t go through anyone else, coolest dude ever!
3 people found this review helpful.
Mar 17, 2018
hernandez22
They called me
Feb 28, 2018
Cole Courson
Very responsive both by email and phone.
Feb 24, 2018
Hey called me back I was going up to see the car . I Did not make at the time set . I called back later on that day when we were on the way and they said it was sold. They said they would keep a eye out for another one just like it.
Feb 22, 2018
They quickly emailed us and were responsive to our questions. We purchased the vehicle that evening, which was a Monday. We were told the SUV still needed to go through their service check and be detailed and that they had an appointment for this to be done the next morning. We did not get to pick it up until Thursday, so this took them 3 days to do. The car was fairly clean when we test drove it and it looked no different when we picked it up. When we got it home, re realized the front passenger side door will not open from the inside. We have no idea as to why, but this is surely something they should have noticed if they checked the car over. We did not notice this when we drove it and never would have imagined it to be a problem on a newer vehicle. It is still under warranty, so we will take it to a different location for this to be addressed. When we picked it up, the salesman came out and handed us a key with a here you go. No thank you, no direction to where the car was, nothing. We only received one key fob to the vehicle, which is very disappointing when it has no key and must have a key fob for the car to start. We were told they had one, so that is all we got. In the future, I will remember to ask that little detail, since it is critical for all newer cars. We also realized when we got home that we were not told the keyless entry code. I had to call them to get it. No customer service whatsoever. We already had our financing in order from our credit union when we arrived there. We allowed them to try and get our business for financing, if they could match or beat our interest rate. They did, so we went through their finance man. They then called me a week after the purchase because they missed having my husband sign one of the papers. They had to email it to him and he had to send it back. They just do not seem organized at all. I was not impressed with my experience there and would not go back to purchase a vehicle.
7 people found this review helpful.
Feb 16, 2018
Very good experience. We purchased the vehicle. It was well priced and Ty Young was very good.
1 people found this review helpful.
Feb 6, 2018
Really fast at getting back to you. Will communicate over email, text or phone. Whatever is best for you.
Feb 3, 2018
XKRinmyFutuR
I contacted Grapevine Ford on a Saturday which admittedly is the busiest Day of the week for car dealers, spoke to G....asked about availability of the ..., asked about the possibility of shipping the car - was met with a negative response, asked for a Carfax and pictures, which I never received. G...was too busy. Paid for the Carfax out of my own pocket, purchased an airline ticket, paid for my own ground transportation, hotel. Arrived at the grapevine ford dealership at 8:30, on Monday morning , I was allowed to drive the car around the block once, I was told I could not drive on the highway because the dealership had previously been burned by a customer who wrecked the car in a similar situation. I was asked by C... if I wanted to purchase the car - replied yes, he took the paperwork to a sales manager who instantly jacked up the price over $800. Negotiated the price back downto $XXXX A fair deal by car gurus standards. Asked for the curb rash to be repaired on the wheels, I got lots of excuses but they said they would try - the final line was that the wheel repair man wasn’t in on that day. I was given loaner to use since the car had not been inspected or detailed yet (new arrival), I was told their gas pump was damaged and that I would be reimbursed for gas - that never happened. The inspection was delayed by a part the dealer needed, was never told what part they were waiting for. The inspection and detail took about 11 hours which is understandable under the situation, The car’s finish showed some scratches that I had not noted when it was dirty. I then drove the car back home without incident. I was agitated by the old-school approach to car sales demonstrated by Grapevine Ford, a Berkshire Hathaway dealership. During my search for a car, I contacted and spoke with several dealerships, and found their approach much more enlightened than the high-volume pressure atmosphere that I experienced at Grapevine Ford, Maybe I was naïve but I really thought treating customers as a mark, while handing out misinformation had disappeared from the automotive business. That definitely is not the case at Grapevine ford, I can’t help but wonder if this dog eat dog corporate culture ( extending to their overworked employees) comes down from W....., or is an attitude found at the dealership level with C... the general manager. Either way I have no reason to return to Grapevine Ford and definitely would not recommend the dealership to anyone in the Dallas area.
13 people found this review helpful.
Jan 31, 2018
Needed a reliable vehicle for a long daily commute. Quick reply. Promptly called prior to completing a one hour drive to purchase. We we're informed another party had decided to make the purchase. Oh well, maybe next time. Will do business in the future if another vehicle similar to the missed one become available. Garry was awesome. Thank you for your honesty!
Jan 5, 2018
Did not receive requested video after number was provided. I seemed to be handed off to multiple sale people. Great car selection
2 people found this review helpful.
Jan 3, 2018
Bad,after arriving based on pre scheduled appointment with the salesman named Lance, he informed me that the car was sold that morning and he didn't make the effort to inform me so I don't have to drive three hours two ways
8 people found this review helpful.
Dec 29, 2017
give you price and want you to come in but not willing to give price final price. just want you to come in so they can sell you want they want not what you want.
5 people found this review helpful.
Dec 29, 2017
Wonderful experience
0 people found this review helpful.
Dec 13, 2017
Great help
0 people found this review helpful.
Dec 12, 2017
I received 2 emails in a prompt manner.
Dec 8, 2017
This car was for my wife, we had looked a different Ford Dealer, but they didn't have the car she wanted, and I found it at Grapevine Ford on your web site. The Sales Man and Finance Dept. were great. Till it came time to pick up the Car. No one took the time to show her the features of the car(radio, snyc phone, etc..) When she got a survey from the the Dealer, she told them how unhappy she was, they pass it off on the Sales Man.
6 people found this review helpful.
Dec 8, 2017
They’re great people great deals
0 people found this review helpful.
Dec 7, 2017
LaShaffron
They treated me well, responded back quickly and answered all of my questions
0 people found this review helpful.
Read 56 old reviews
Nov 14, 2017
Beautiful car, exact color I wanted; looking to buy Jan 1 & pay for car in full, Juan Carranza told me he "guarantees" car will be gone or rotated after 60 days so I will have to find one elsewhere.
0 people found this review helpful.
Nov 3, 2017
GuruDGJJJ
Excellent service, friendly folks. Restaurant in a car dealership? Okkkk..... lol
0 people found this review helpful.
Oct 17, 2017
eeranch1880
Goog
0 people found this review helpful.
Oct 13, 2017
Good but truck was sold already.
2 people found this review helpful.
Apr 3, 2017
Responded quickly, made an appointment to drive/purchase vehicle but it was sold the day before. Drove almost two hours to get there so very disappointing to waste half a day off work. I even confirmed before I left that I was on my way.
8 people found this review helpful.
Mar 25, 2017
jpruett66
Grapevine has been resonantly responsive to my inquiries.
1 people found this review helpful.
Mar 22, 2017
Horrible experience, Finance guy has made the process very uncomfortable, the price on the Vehicle went down to 26,437, upon purchasing the vehicle he brought the price back up on the paperwork, I did not get all my paper work I sign, tried to contact him several times and still have not receive a call or an e-mail from him concerning the paper work I ask for, plus it seems I was charge for things I did not get, paid for extra warranty, called the warranty company they said that my vehicle was not in their system, so I suggest if you look to purchase a vehicle from this company pay very much attention to what you are signing and make sure they give you all your paper work before leaving this place ......the only Good Thing was I had a wonderful sales lady, .....
13 people found this review helpful.
Mar 9, 2017
youngvickied
Quick response
Nov 12, 2016
The dealership did a great job with providing the information I needed and making it possible to purchase the car I wanted
Nov 3, 2016
Good guys but car had some issues did not buy, still in market
2 people found this review helpful.
Oct 27, 2016
This dealer was fast to follow up with me. I appreciate their fast responses and knowledge of their vehicles.
Oct 26, 2016
Jmc60
Very busy dealership but internet prices are fair. 1K below NADA & KBB values. Ford credit offers good financing on CPO as well as good warranty on CPO.
1 people found this review helpful.
Oct 20, 2016
When we got to the dealership this vehicle was ready and clean. Carber was able to sell us the vehicle we wanted and the finance manager worked with us on the price. Very satisfied.
Oct 20, 2016
Quick response
Sep 22, 2016
Great
1 people found this review helpful.
Response from current dealership:
George: Thank you for the five stars!
Aug 20, 2016
Dealership responded very quickly just have not had the time to go and look at vehicle due to living two and a half hours away but if dealer still has the vehicle when I have an off-day will definitely make the trip
0 people found this review helpful.
Response from current dealership:
Darren: We hope we were eventually able to assist you and we look forward to earning a five star review from you soon.
Aug 12, 2016
Well to star with i thought u guys were going to help me better, because its a used truck and u guys didnt even want my 2012 car for down payment and i know i have a good credit, and its beter to have good credit than bad credit righttt. But any ways a find a better truck and people that can help me.
2 people found this review helpful.
Response from current dealership:
Aron - We would love to better understand exactly what happened during your visit. Please contact our Pre-Owned Director, Shaun Anderson at 817-481-3531 to discuss in better detail about what you are referring to. Thank you for your feedback.
-Sarah Lewis, Customer Loyalty Director, Grapevine Ford
Aug 6, 2016
Fast response but car was sold before I could make it there. But they did let know it was sold
Response from current dealership:
Steve: We are happy to hear our communication level was good, we’d love to earn a five star review from you one day.
Aug 2, 2016
They were prompt and professional. The vehicle did not have a third row which we want. They have kept in touch.
Response from current dealership:
Randall: Thank you for sharing your experience and the five stars, we really appreciate it.
Aug 1, 2016
Not very prepared to take mevon a test drive and sales person didn't know enough about vehicle. Overall i wasn't impressed.
1 people found this review helpful.
Response from current dealership:
Tony: We apologize for our lack of preparation and education on the specific vehicle you were looking at. We hope to impress you one day, please let us know how we can earn your trust and business back.
Jul 21, 2016
Experience was great throughout the whole purchasing process. The guys at the dealership did what they said they would do. They got us the finance rate and we were happy with the whole deal.
Response from current dealership:
Randy: Thank you for sharing your awesome experience! We look forward to earning a five star review from you next time.
Jul 18, 2016
10
I live 5 hrs away from the dealership. That being said i was concerned about what could go wrong buying a used car almost sight unseen. All of the sales people involved with this purchase was outstanding. I originally was only purchasing a vehicle with no trade. Things changed on my end but the sales team still worked with me and made the deal happen. The car was more than i expected, the 5 hr drive back home was very pleasant knowing that i was taking care of like i was a local customer. The finance guy seemed like he went out of his was to make my time as short as possible in his office. I believe that i spent a total time of 1.5 hrs at the dealership including the test drive and less than 30 minutes in the finance guys office. I highly recommend Grapevine Ford to anyone looking for a good dealership experience. Thank you,
2 people found this review helpful.
Response from current dealership:
Scooter: Wow! Thank you so much for that amazing review and thank you for sharing your even more amazing experience! We are so happy you were properly assisted and that you were so happy with your purchase. Please let us know if there is ever anything we can do for you in the future, we look forward to seeing again.
Jul 16, 2016
debschneider
Contacted me but their lack of responsiveness is why we didn't pursue their vehicle.
Response from current dealership:
Debschneider: We are so sorry you did not have better communication and that we were not able to earn your business. We hope that you will one day find it in your heart to forgive us and give us a second chance. We hope you were able to find what your were looking for, even if it was not with us. Please let us know how we can help you in the future and thank you for the feedback.
Jul 8, 2016
I drove 3.5 hours to meet with this dealer about a deal they had on a car. When I arrived, they told me the car had just been approved for another customer who now had the car in her possession and who was still trying to decide if she wanted the car or not. While we waited, the sales guy tried to sale me a 2012 Honda Crosstour for a similar price, even though I told him that I wanted to see the car I had drove all the way across Texas for. Finally the lady decided she didn't want the car and turned it back in. We immediately took it for a test drive, from which I discovered that the cae did not have all the features I was looking for and that I was assured it did. Needless to say, I was less than impressed with the car. When we got back to the dealership, the salesman set me up with his sales boss to start the financial process. The man was pushy and rude, and without even running my credit told me I wasn't going to get approved for the car and that I was better off leasing a new 2016 version of it. He even went so far as to direct me to a "great friend of his" at a dealership 30 minutes further away that he said might be able to get me a deal. I sat there astonished at the news I was hearing and became increasingly annoyed when I realized that I had drove 3.5 hours for nothing. I told the sales boss that I had decided to purchase my car somewhere else, and he smugly looked at me, snatched up the test drive car's keys and said, "You won't be needing these." And walked off. I then had to hunt down my original salesman who still had my car keys and finally leave. Do not buy from Grapevine Ford. They are rude and unprofessional. A lot of Yelp reviews say that same about their used car buying experience. Beware of this dealership.
3 people found this review helpful.
Response from current dealership:
Danique:

We apologize that we were not aware of the situation surrounding your vehicle that was to be traded in for our Pre-Owned vehicle that we held for you. Had we known all of the existing information, we would have definitely gone a different direction and the conversation would have been different. We do not believe in wasting time and we apologize that you feel we intentionally wasted yours. We understand how frustrated you may feel and we wish you luck in finding the car of your dreams, even if it is not with us; this is the reason we always recommend other friends and family in th
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Jun 28, 2016
Hassle free purchase and experience
Response from current dealership:
Steve: Thank you for the five star review!! We are so happy you had a great experience with us!
Jun 27, 2016
Went to dealer as requested and salesman I was to meet was tied up. Salesman who came to help me was to say a bit arrogant and cocky in my opinion. After looking at the car I ask to have the salesman I was supposed to meet call the following day, which he did. I told him what I was looking for, and never heard back. No wonder this dealship gets such bad reviews. Felt like I was suppose to sell myself the car instead of the dealership trying to sell me the car.
1 people found this review helpful.
Response from current dealership:
Steve: We are so sorry that we made you feel this way, thank you so much for the feedback as it will only help us to improve and be the best dealer around; that way no one else will be made to feel the way you did.
Jun 24, 2016
They responded right away.
1 people found this review helpful.
Response from current dealership:
Jason: Thank you so much for the five stars!
Jun 6, 2016
Sales rep was going to talk to his manager regarding my offer, he never called me back. You have a buyer, he didn't even try to sell me something else that would gave possible suited my needs
2 people found this review helpful.
Response from current dealership:
Marilyn: We apologize for the lack of follow up and we all hope you were able to find the car of your dreams, even if it wasn’t with us. Thank you for your helpful feedback.
Apr 25, 2016
Very knowledgeable and helpful. Just did not have what I was looking for.
Response from current dealership:
John: We are so sorry we did not have what you were looking for, we hope you found it, even if it wasn’t with us. We look forward to earning a five star review from you in the future based on our customer service and treatment.
Apr 24, 2016
They asked for a time I could come in - at 8:00 A.M. I gave them the time which was at 1:00 P.M. They called me when I was on the way and said it just sold. They did say the would have another one the next day. A sales person called me at 1:30 and asked if I was coming to look at the car I inquired about. I went in and they did not have one. They called several times the next 2 days saying they had a 2013 model in - I told them I was not interested in a 2013 especially sense they wanted 1,000 more than the 2014. I told them I was looking at a 2015 with less miles for the same price and it had more options. They wanted to know what dealer I was going to. They called and emailed me again. I will never visit this dealer again
2 people found this review helpful.
Response from current dealership:
Shane: We apologize we did not have the vehicle you were looking for and we apologize for trying to earn your business so eagerly. Thank you for your feedback, we hope you found what you were looking for, even if it was not with us.
Apr 5, 2016
Very prompt correspondence.
Response from current dealership:
Donna: Thank you for the five star review!
Mar 10, 2016
They made it very easy to complete the purchase. They were not overly pushy and they worked to match the number that I had placed on the table.
Response from current dealership:
Colin: thank you for sharing your experience, we are so happy everything worked out. We look forward to earning a five star review from you next time.
Feb 7, 2016
Quick to respond. Pricey
Response from current dealership:
Sherrie: We are so sorry you did not like the prices of our inventory and that we were not able to assist you in purchasing a vehicle. We are super competitive with all dealers in Texas and try our best to be the lowest in the Metroplex. We hope you found something with a price you did like, even if it was not with us.
Feb 4, 2016
They responded very quickly. Even though price was rated high, not willing to negotiate. They had about 4-5 hours notice that we were coming and the vehicle we were looking at had little things they could have fixed. For example, the jack was just rolling around lose in the bed of the truck. But, they were very responsive. To email back quickly with any questions etc and the dealership was very nice and clean.
1 people found this review helpful.
Response from current dealership:
Kristi: We are so happy we were able to earn your business and that you left completely satisfied. Thank you for the five stars, we all appreciate it.
Jan 19, 2016
Sales person was too pushy lived in Austin Andre he wanted me to go out there the next day
Response from current dealership:
Jesus: We are so sorry that we wanted to assist you in purchasing a vehicle, we hope you were able to find someone less eager to help you.
Jan 14, 2016
Never emailed me back with answers to my questions. Just kept sending spam emails
Response from current dealership:
Greg: Goodness, it sounds like we had a technical issue back then, we are confident that has been fixed. Thank you for the feedback though.
Jan 7, 2016
Terrible experience I literally had to contact the dealer several times after being promised several call back. The salesman was more concern about where my other options were then helping me with the car they had. Ultimately it ended with a 500.00 difference that neither him nor I was willing to budge on STAY AWAY from this dealership
Response from current dealership:
John: We are so sorry we made you feel this way, thank you for the feedback as it is extremely helpful for us since we strive to be the best dealer in Texas.
Jan 23, 2014
great!
Jan 12, 2014
Drove to the dealership to purchase truck when I arrived come to find out they had sold the truck and did not notify me wasted my time
Dec 2, 2013
mnfitz
Couldn't answer questions on phone, so I drove out to look at the car. Salesman went into "sales" mode before I ever had a chance to look at the car. When I insisted on seeing the car before talking further, he disappeared for 10 minutes to "get the key". Actually, he may have been gone more then 10 minutes, because I wasn't there when he returned.
Nov 27, 2013
I only talked on phone but the salesman was helpful. I did not buy.
Sep 26, 2013
while I did not buy here, this dealer was very responsive and answered my questions. They tried to help me as much as possible.
Sep 3, 2013
Very helpful salesperson. Bought the car. Happy! Happy! Happy!
Aug 1, 2013
Pushy, Arrogant sometimes uninteligable sales people. Told me "They wouldn't miss my business because the car was priced to sell". Guess what, they did!! The car sat for several more weeks!!
Apr 29, 2013
left 2011 on internet after it was sold
Apr 15, 2013
horrible service. I only went to look and then they let me borrow the car and upon return they tried to force me to buy the car I really didnt want. buyer beware they start out nice but finish pushy.
Apr 6, 2013
Good experience. Friendly sales staff
Mar 29, 2013
The representative who called me wasn't happy when I told him the price on their website was higher than what I'd seen on CarGurus. The car had already been sold, too.
Mar 15, 2013
Asked for best price and what they quoted me was more that they put it on there web site.
Mar 11, 2013
James and Jason are really working hard to get me into the car of my choice. I was really interested in a Ford Expedition EL, but it was sold. I thank them for their superb customer service and keeping informed daily on the vehicles and clearance sales they have going on.
Jan 20, 2013
Good communication
Aug 10, 2012
excellent customer service
Jun 22, 2012
He acted like a big baby when I said let Me think about the deal. He took off and never came back to speak with me. Compared me to every customer.
Jun 14, 2012
Horrible experience!!!!! I did find a car i liked but was lied to from the beginning! Salesman was very pushy and said anything I wanted to hear just to make the sale. My car needed a few things fixed on it and that took a whole week and not once did anyone ever call me or call me back when I've called and left messages. They are very unprofessional and dont seem to care much about the customer. I spent 24K on my new car and shouldnt have to go through this or be treated like this. When trying to talk to a manager about my issues and problems, all he did was argue with me and he did not even try to listen. Horrible place, go and do business at another ford company because they SUCK!!!!!! I wasted 2 full days doing the things they were suppose to do and promised me!
May 15, 2012
Phone conversations and information was easy pleasant an not pushy. We did not buy here on due to distance.
Apr 5, 2012
I haven't yest negotiated, because we haven't yet found a vehicle for me, but we have spoken on several occasions and I'm am pleased so far as they seem to have a full understanding of what I need.

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