AutoNation Ford of South Fort Worth

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At AutoNation Ford South Ford Worth, we believe in providing premium
customer service for the life of your vehicle. Shop online and reserve a vehicle
for up to 48 hours with AutoNation Express. Plus, every pre-owned vehicle we
sell has a 5-day return policy. Just another way we make car buying easy.

5300 Campus Dr
Fort Worth, TX 76119

Sales: (877) 206-3144

Service: (817) 522-3225

Today 9:00 AM - 8:00 PM
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 12, 2017
We got so many conflicting stories (while phoning and emailing) about this car that I was very uncomfortable about dealing with them. The car was "in the shop, unavailable, a recall was being taken care of, the car is ready now, it's going to sell quickly (the car had been on the lot over thirty days), etc, etc" . We received a voicemail saying the car was ready and available, and drove to the dealership, all within about thirty minutes time. We arrived on the lot, saw the car, looked at it when a salesman approached us and said the car had been sold. The price on the car sticker was listed at about $2000 higher than what was shown online. We left. A salesperson called us immediately saying that they didn't know what had happened but if we wanted to come back, they had other cars they could show us. Yeah, right. I have had issues, some business, some personal, for years with AutoNation but had decided to give them another chance. Never again.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from AutoNation Ford of South Fort Worth:

Thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (817) 522-3225 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Sep 18, 2017
Bought the car. Service was excellent. Good guys!
Is this review helpful? Yes | No

Response from AutoNation Ford of South Fort Worth:

We appreciate your response, Randy! If you ever need help, just give us a call. Happy motoring!
Jul 25, 2017
The dealer was more than helpful. He let us see the truck and had it cleaned up and detailed even though it had not actually been pulled into inventory yet.
Is this review helpful? Yes | No
May 30, 2017
GuruYKHC
Didn't buy a car from them but they seem knowledgeable
Is this review helpful? Yes | No
May 8, 2017
Excellent customer service. Smooth transaction. Doug Welsh was awesome. Highly recommend!
Is this review helpful? Yes | No
Apr 28, 2017
Good communication and cooperation
Is this review helpful? Yes | No
Mar 17, 2017
they contacted me about the vehicle promptly, but I had realized subsequently that it was not an allwheel drive version, so I had no interest. However, they contacted me with other vehicles that were outside of my parameters for other reasons than the drivetrain.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 9, 2017
youngvickied
Quick response
Is this review helpful? Yes | No
Feb 16, 2017
Liki570
We had a appointment but another couple already applied for loan to get same vehicle.
Is this review helpful? Yes | No
Jan 2, 2017
Very nice
0 of 1 people found this review helpful.
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Jan 2, 2017
Not too well...kept sending information that didnt fit the criteria.
1 of 1 people found this review helpful.
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Oct 18, 2016
Excellent...
1 of 2 people found this review helpful.
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Sep 23, 2016
Great
1 of 2 people found this review helpful.
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Aug 23, 2016
tyronehunter
Professional and good follow up!
1 of 2 people found this review helpful.
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Jul 27, 2016
Quick response next morning from Salesperson with answers to my questions. Would think about buying from Salesperson for several reasons, honesty mainly. Followed up days later.
3 of 3 people found this review helpful.
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Read 8 old reviews
Nov 10, 2015
No warranty even though Cargurus days there is. Passenger door has been hit hard and doesn't fit right but car facts didn't say that. Salesman was very good.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 23, 2015
Sales staff very helpful, honest and respectful of our time. We will shop dealership in the future.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 4, 2014
Very nice experience. They were very helpful, courteous and I bought it!
0 of 1 people found this review helpful.
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Nov 4, 2014
Prompt response and very professional.
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Jun 19, 2014
I drove a hour, spending $20 in gas to go test drive a ford escape that I was told was ready for me to test drive only to get there and for them to tell me that it wasn't auto nation approved, also it said on the site it was a "non smoker" when it clearly was not, I could smell the smoke a mile away. My dealer was Mary and I will never go back there again.
Is this review helpful? Yes | No
Aug 8, 2012
I drove from Tulsa to Fort Worth to purchase an online vehicle. Although I had an appointment with the salesperson that I had been in contact with, she was too busy to deal with me, so I got sent to another salesman who also didn't have time to deal with me. The salesperson, Doug, never introduced himself to me, never shook my hand, and scurried about as if my presence at the dealership was a huge burden on him. After a 5 hour drive to the dealership, I was pretty much committed to purchasing the vehicle unless it turned out to be a complete dog. When Doug finally had time to show us the vehicle, it looked very nice, but the first thing I noticed was the tires were almost completely worn. I had scheduled a nearby mechanic to check out the vehicle, but Doug was very insistent that I do all the paperwork and finalize the purchase before taking it to the mechanic. He actually tried to make me feel stupid for wanting to take it to a mechanic before finalizing the purchase. The mechanic found a couple minor things (out of alignment), but was also hesitant about the condition of the tires. Doug asked how the mechanic's checkup went, but he was practically running past me as he asked and never gave me a chance to even talk to him. He would continually ask a question, then never give me a chance to discuss anything about the condition or price of the vehicle with him. I decided to accept the car as it was and we finalized the sale. As I got in the car to drive away, I noticed a back tire had gone completely flat. Doug sent me to a nearby tire store, where I had to spend another 2 hours, and I ended up putting a new set of 4 tires on the vehicle at my own expense, even though the tire salesman advised that the dealership never sells vehicles with tires that bad. Overall, I was treated horribly by Bankston Ford and would never consider returning to this dealership.
Is this review helpful? Yes | No
Jun 20, 2012
Didn't get much info right away. By the time I got an e-mail the vehicle was sold and they never got back to me after I responded back.
Is this review helpful? Yes | No
Feb 20, 2012
Good group of guys to work with. Very helpful and courteous
Is this review helpful? Yes | No

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