Fidelity Ventures

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11444 N Stemmons Fwy
Dallas, TX 75229

Sales: (972) 241-4800

Today 9:00am - 7:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 2, 2017
Great
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Sep 26, 2017
Seller stated in writing that the car had not been a fleet or rental car when I asked. He said the car had been purchased from an individual and was single owner. When I asked again he said, "We do not buy any rental car repossession I don't feel like that all my car came from new car place specifically Park Place" [sic] The carfax provided showed that the car had been a fleet car for 3 years. When I pointed it out, the seller said "As a pre-own vehicle belonged to a person who was a trade-in maybe when he was new" [sic] I said it had been a rental for many years. He said "Exactly after that it belong to a person". I told him I wasn't interested and he said I was funny, which I felt was inappropriate.
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Sep 25, 2017
Jonathan Griggs
they respond was an automated email. so its no info about the particular car you contact them about...
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Sep 7, 2017
A1 service
0 of 2 people found this review helpful.
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Dec 28, 2016
Great communication
2 of 4 people found this review helpful.
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Aug 17, 2016
Very prompt
1 of 2 people found this review helpful.
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Jul 30, 2016
The worst car shopping I have ever experienced. They ask you to commit to buying the car before they'll even show it to you. Very rude and obnoxious.
11 of 12 people found this review helpful.
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Jul 28, 2016
Terrible, drove 3 1/2 hours with check in hand to find out that the car was not as describe to me by the salesman or the pictures. Not detailed, burning oil, missing door handle, dash was cracked and falling apart, and the inside of the car smelled like someone had just finished smoking. The salesman I was working with decided not to even show up to answer for it.
11 of 11 people found this review helpful.
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Jul 22, 2016
I don't know why are they like that, cars are very good here, price also very competitive, but behavior and attitude is very very rude.
10 of 13 people found this review helpful.
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Jul 22, 2016
the salesman tried to work with me but because my financial status I just informed him that I would try to raise the money and pay cash
5 of 7 people found this review helpful.
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Jul 20, 2016
Good
3 of 5 people found this review helpful.
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May 30, 2016
I have not called back
1 of 4 people found this review helpful.
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May 17, 2016
I called to inquire about this vehicle and was greeted by a fast talking salesman with a nonchalant attitude towards the questions I had. If you decide to check them out make sure you're prepared for the unwelcome demeanor
8 of 10 people found this review helpful.
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May 16, 2016
I asked to be contacted twice through Gurus, so then I called and was transferred to a salesperson who was less than thrilled to help me, basically told me to come and drive it and I told him I didn't live in Dallas and I had questions and he said need to see it and hung up.
8 of 9 people found this review helpful.
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Apr 12, 2016
Slow to respond to my email query.
5 of 6 people found this review helpful.
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Apr 3, 2016
Called right away and followed up.
2 of 4 people found this review helpful.
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Mar 23, 2016
Very willing to help
2 of 4 people found this review helpful.
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Mar 7, 2016
Fast responsive and exactly what I wanted.
2 of 4 people found this review helpful.
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Feb 29, 2016
Response and great help
1 of 3 people found this review helpful.
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Feb 12, 2016
Guy showing the car was friendly but the car was grossly misrepresented online. Repair facility estimated costs to be $1900-$3500
4 of 5 people found this review helpful.
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Jan 30, 2016
jlewis6195
Vehicles not in as good as shape as pictures suggest. Staff was friendly.
4 of 5 people found this review helpful.
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Jan 16, 2016
I would never buy a car from this dealership. Wasn't exactly truthful on the deal. Not professional enough. Maybe I caught him on a bad day. Will not be back.
6 of 7 people found this review helpful.
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Jan 11, 2016
Never answered my direct questions via email but was quick with a call.
3 of 3 people found this review helpful.
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Jan 4, 2016
Excellent costumer service! Would go back straight there in the future!
2 of 4 people found this review helpful.
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Jan 2, 2016
I went to the dealership they couldn't even find the keys to the Acadia tire was flat and the people there have little to no experience with the car that I was trying to purchase
5 of 6 people found this review helpful.
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Dec 22, 2015
In general they were deceptive. In addition I gave them a $200 check to hold car from Sat. to Monday, signed agreement as well as had a verbal agreement that my check would be given back to me when we signed papers, however they deposited my check and I had to wait 2 weeks to get my money.
5 of 6 people found this review helpful.
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Nov 12, 2015
Nice
1 of 3 people found this review helpful.
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Oct 25, 2015
BenPitre
responded promptly
1 of 3 people found this review helpful.
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Read 20 old reviews
Oct 20, 2015
EffLee
Dealer made contact and seemed eager for our business. Very friendly over the phone. We never made it out to see them in person.
2 of 4 people found this review helpful.
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Oct 9, 2015
They have nice cars
1 of 2 people found this review helpful.
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Oct 3, 2015
my experience was fair the salesperson did not outline any car features this was to be an all cash transaction yet cash incentives to my knowledge were not in the equation he told me he would contact me about a deal once he crunched the numbers i did not hear from him and its been a week however i was impressed with his customer service skills thats all
4 of 4 people found this review helpful.
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Jun 2, 2015
Awesome service. I bought this jeep.
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Thank You Hope You Love it,
May 1, 2015
great job
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Great Customer
Mar 7, 2015
Great
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Thank You.
Jan 28, 2015
great place to buys car
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Thank you for your review,
Hope that you come buy another car from us.
Nov 25, 2014
Told me I was approved, and then came back asking for down payment.
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Yes, you were approved for the car.
But, yet the bank is asking for  a down payment.
We would have no problem putting you into the car but, you would need your down payment.
Sorry we could not help you out.
Aug 7, 2014
don't bother with this outfit if you are thinking about buying online..the car arrived with no key-less remote that was advertised as coming with the vehicle.we cant lock the car because the drivers door has a short in it..and wont allow us to lock it.they blamed the missing key on the carrier who showed me that they received one bare key from the dealer and Fidelity signed for it...that was on the 23rd of last month..so far Joey the salesman..wont talk to us since the car left..and Joe the manager wont return my wife's call..the owners manual and maintenance schedule books were also gone even though all the some of the previous owners books were there along with other maintenance receipts....they even took the license plate holder in the rear...so no We cannot recommend these people who just seem to care about the sale and nothing else once the car leaves..
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Jun 22, 2014
Dealer did check with me
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Let us know if any thing we can do to better our service for you, thank You
Mar 31, 2014
Friendly service
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Let us know if any thing we can do to better our service for you, thank You
Mar 17, 2014
Not the vehicle on their pictures!
1 of 1 people found this review helpful.
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Mar 5, 2014
i talked to someone on the phone, real helpfull. i showed up, got ignored the whole 30 mins i was there. and then they said its by appointment only, when they guy on the phone said i could just show up. bad real bad. and they have no show room they make you sit and browse through their webb site.
1 of 1 people found this review helpful.
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Feb 26, 2014
Car was not as shown in CarGurus picture. Was not cleaned , and was leaking in the engine compartment.
1 of 1 people found this review helpful.
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Feb 4, 2014
Good dealer will buy from them again.
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Response from Fidelity Ventures:

let us know if any thing we can do to better our service for you, thank You
Feb 4, 2014
Beautiful hybrid car 40 mile per gallon I love it thanks fidelity
Is this review helpful? Yes | No

Response from Fidelity Ventures:

let us know if any thing we can do to better our service for you, thank You
Apr 3, 2013
Didn't have the right car
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Response from Fidelity Ventures:

let us know if any thing we can do to better our service for you, thank You
Mar 9, 2013
car in a different location, filthy, damaged, would not start, didn't dare to drive it more then a few feet before getting out of it due to a grinding rear end.
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Nov 3, 2012
They left up a car that was already SOLD.
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Sep 17, 2012
They are flexible when dealing with them. And i expect them to be more flflexible than before . he is a great dealer that i can recomend for any person looking for car
Is this review helpful? Yes | No

Response from Fidelity Ventures:

Let us know if any thing we can do to better our service for you, thank You

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