Encore Auto

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521 Charcot Avenue - Suite 251
San Jose, CA 95131

Sales: (408) 884-9711

By Appointment Only
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 17, 2017
GuruZY3V8
James is a straight shooter and knows A LOT about BMW. Coming from Elk Grove, I wanted to be sure the car was as advertised. After a few emails and phone calls, I made the trip. I couldn't be more satisfied. Beautiful car, smooth transaction, no extra fees or monkey business. Great experience at Encore Auto!
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for taking the time to leave such a great review. We take pride in our inventory and openly share any vehicle information. We strive to provide a straight forward buying experience and let the cars "speak" for themselves. I'm glad you're happy with the purchase. If you should need any automotive related assistance in the future, please let me know.
Sep 24, 2017
Wow...wish all dealers were half as good as Encore. What a great no pressure sale, told me to take my time and he would honor the negotiated price. James is such a pleasure to work with and very knows everything about the cars he sells. He has a small selection, but every car is Sooo nice!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for taking the time to leave us a review Carolyn. It's always nice to hear back from our customers. It was a pleasure working with you and I'm glad everything went well. If there's anything vehicle related that I can help you with, please don't hesitate to reach out.
Nov 16, 2016
A bit difficult to get a hold of. Never got to speak with them in person. Email and text were main forms of communication. Follow up in regards to the vehicle has not been so great; however car was awaiting recall fix so it is understandable there was not much new details to give... Still waiting to hear back
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for leaving a review and I apologize for not responding sooner. The recall process is quite different for a dealer compared to a private owner. As a dealer you go to the end of the line, which in this case took much longer than expected. We emailed you but never received a reply. I hope you found the car you were looking for. If we can be of any assistance with your next vehicle purchase, please let us know.

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