Duval Honda

Prices exclude tax, tag, title, $198 electronic registration filing fee and $699
dealer pre-delivery service fee both of which are charges that represent costs
and profit to the dealer for items such as cleaning, inspecting and adjusting
new and used vehicles and preparing documents related to the sale.

1325 Cassat Ave, Jacksonville, FL 32205

Sales: (904) 549-6872

Service: (800) 601-3695

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Feb 26, 2017
ayva
They responded but I called them first and purchased the vehicle. Van (sales) was great although the description of the car saying navigation included was incorrect on the website (not his fault) and I didn't notice until looking at the certified checklist. I already have another car and had a checklist of what I wanted in this car. I didn't appreciate the sales manager kind of downplaying navigation.....I don't care that I have a phone, It's all about what I want!! All in all everyone was friendly and I was an easy sell because I was tired of looking for a car. Was seeking used, low mileage, reliable, and found it!
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Feb 14, 2017
Great dealership, quick response, is great to work with. Will definitely keep this dealership on my top of the list go to places for being great to work with.
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Feb 3, 2017
Quick response and emails.
1 of 1 people found this review helpful.
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Nov 21, 2016
Almost bought from this dealer, but found one closer to me home..Great internet team and in-store team
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Sep 24, 2016
Friendly, no pressure salesman, Van Jones is total class. Even though we couldn't come to an agreement on price, experience was largely positive. Van Jones is all about customer service. Responded timely and courteously at every point in the process.
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Jul 7, 2016
reeselaw
I bought my GMC Terrain from them. They are great. Excellent customer service they made buying a vehicle a very easy experience. Ask for William you won't be disappointed.
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Jun 6, 2016
Responded via email and text. Salesman was very attentive, but we never agreed on a price.
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Aug 11, 2015
Awesome
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May 17, 2015
Jerked me around and lied about car being sold
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Read 18 old reviews
Apr 10, 2015
wcarr
Great people to work with and an excellent price as well.
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Oct 10, 2014
jdm_mcpherson
They contacted me in a reasonable time and set up a reasonable time to look at the vehicle. However, this dealer.... 1. Would not negotiate prices what so ever. Its their policy and I think they should state that prior to the long drive to see the vehicle. The price you see is their lowest price so dont expect them to budge even a dollar. 2. The salesman was terrible. I made an appointment and he had several days to familiarize himself with the vehicle but he didnt. I had to wait 30 minutes for him to find the key for the thing! On the test drive I kept asking questions on whats this whats that how does this work what was the previous info on it. Any wrecks. Just normal questions and he couldnt answer a single one. Instead he said the information is in the owners manual. Well duh its in there but I dont have time to sit and read it and then test drive it. Thats his job. Hes been in the business for many years and he should know cars. He didnt even know what type of engine was in it. V-6 or V-8. Poor salesmanship if you ask me. 3. I was very interested in the vehicle but there were some major scratches and a terrible cover up paint job i wanted fixed before I would buy it. I didnt hear from them for four days in regards to the status of the paint job they said they would do. In that four days the only time they called me was to flood my phone and email (four a day each) they wanted me to rate my purchase and the dealer. How can I rate when I didnt even purchase anything. Not to mention they never personally called me to see inform me of the status of the vehicle. Each email and phone call I received I told them I didnt buy anything and i am waiting to hear back on how long it will take to paint it. None of those messages were answered. I even emailed the salesman but nothing. Now after I emailed and said that I would be holding off on purchasing because I didnt care for how the dealership does business and i wanted to think about it more. Now they call me a couple times a week telling me my vehicle is ready wanting to know when I am picking it up. Once again, its not mine and Ive already told them I am not buying it just yet. I am in sales and the Head of Marketing for a couple companies and there is no way that I would do business like that.
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Sep 16, 2014
Responded quickly
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Aug 29, 2014
Super nice salesman. But it seems it is dealership policy not to adjust the price
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Aug 11, 2014
After expressing interest in the car, (Sunday) Received a reply on Monday a.m. Called in the afternoon & was told that it was sold earlier in the day.
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Jun 30, 2014
Responsive, but was told many different things by many different employees.
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May 13, 2014
excellent !
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Apr 26, 2014
Went to look at car I saw on Internet, not the car that was in the picture, I felt deceived.
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Mar 6, 2014
5
Salesmen sold the Mercedes sports utility...$6,995 which we were trying to get him to meet us half way on the price...$5,995(which he said that he couldn't do) sold to another buyer for much less..$3,995 and just to think this dealership is advertising no games.
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Jan 25, 2014
Responded immediately with several call back.
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Dec 30, 2013
We love their service to us
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Dec 17, 2013
I was surprised by the variety of cars they had on their lot. Nice people. Reminded of Carmax with their sales philosophy.
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Nov 25, 2013
The 3 cars that Duval Honda is listing on CarGurus are not available for sale...they have been sold to the service dept. Sadly, the salesman started out telling me that because of their price markdowns, the cars were flying off the lot. It wasn't until I located the cars on the lot...and accused them of bait and switch...that he explained that the cars had been sold to the service dept. Still sounds fishy to me.
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Aug 2, 2013
Car is in bad shape.
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Oct 31, 2012
This dealership did not deliver as promised. They have a central answering service that does not have access to accurate and up to date information about their stock nor is she able to promptly transfer calls to service people with correct imformation. After driving 40 miles with our infirm 98 year old mother in the car, the car we wanted to see was not available and the salesman we spoke to couldn't even find it in their inventory. He showed us another car. We did not buy it and left to visit Mike Shad, a Nissan dealership down the road, where we were expected and treated to excellent service. The Honda dealership on Atlantic Boulevard is where we finally leased a car at a fantastic price. We urge customers to go to the Honda dealership on the other side of town if they want first rate service. I have to say that Honda sells a terrific product and Ido not think what happened to us is typical of most Honda dealerships and perhaps not even this one. Whe the dispatcher emailed us to ask,how the service was, I told her but she did not evesooner an apology so overall this was a poor experience for us.
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Sep 20, 2012
Didn't answer questions, felt as if they wer old time car sales people
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Sep 10, 2012
Darin was knowledgable, understanding of my needs, friendly, and really tried to help out. I went with another dealer who was willing and able to really consider a reasonable price for same car slightly more miles.
Is this review helpful? Yes | No
Sep 30, 2011
ask for Brian G , got a great geal on a coupe
Is this review helpful? Yes | No

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