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Durrett Motor Co
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29.630399703979492
-95.22019958496094
Houston, TX 77034
Durrett Motor Co
5520 S Shaver StHouston, TX 77034
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CarGurus
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Jun 7, 2018
Adrienne
Great experience. Vincent made my visit memorable. Vincent's customer service is impeccable. He made me feel like I was the only person he was seeing that day. It was worth the drive. Great job Vincent!!!!
CarGurus
https://www.cargurus.com
Jan 27, 2018
Andrea
Yes they responded qicklly and followed up.
Response from current dealership:
Thank you for sharing your experience. We believe in doing business on a hand-shake and treating customers like we want to be treated. We hope to see you again soon!
CarGurus
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Sep 20, 2017
Isaac
It was a very informative conversation, straight to the point.
CarGurus
https://www.cargurus.com
Aug 14, 2017
5
ShirleyHeskew
If you're looking for a great used car at a great price, you need to go to
Durrett Motor Company! They talk to you as if you have intelligence!
Richard gave me straight forward answers to my questions about the car I
was interested in. He gave me a fair trade-in price on my car and didn't try
any of the usual back room scamming techniques most used car
dealerships engage in. Their finance person even found me a lower
interest rate than my credit union gave me! That's the first time any
dealership has beaten my credit union in 40 years of buying cars! I love my
new car! And this was the best car buying experience I've ever had! Check
out their cars and, if you find one that interests you, give Richard a call.
He'll treat you right!
Response from current dealership:
Thank you for such a great review. It was a pleasure serving you and we are thrilled that you had such a great experience. Our team tries to go over-the-top with each customer and it sounds like they really nailed it for you. We hope to see you again soon!
CarGurus
https://www.cargurus.com
Jul 26, 2017
Cipriano
Great customer experiences. Got all the numbers ready for me to review immediately. Have a lot of super clean vehicles on their lot.
1 people found this review helpful.
Response from current dealership:
Wow, thanks for the great review. We are happy to hear that it all went well and you were happy with our inventory. We pride ourselves on our quality vehicles. Be sure to refer your friends and family to us. We'll take care of them the same as we did you.
CarGurus
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Jun 28, 2017
Maya
So far it's excellent. They called back quickly with excellent customer service. Even tbough my credit isnt that good they found someone to finance me with a low down payment!!
Response from current dealership:
Thank you for sharing your experience. We are happy to hear that we were able to help you. We specialize in being able to help those in all credit situations. Thanks for giving us a chance.
CarGurus
https://www.cargurus.com
Jun 10, 2017
Aj
the sales man Troy was very nice and helpful
Response from current dealership:
Thank you for the 5 star review. We are happy to hear you were well taken care of. Stop by and see us some time.
CarGurus
https://www.cargurus.com
May 31, 2017
judy
I ended up buying the car here, it was a fantastic experience. They took care of a manufacturer recall, ordered a new key, and overall provided excellent service.
Response from current dealership:
Thank you Judy for sharing your positive experience. We strive to deliver "over-the-top" customer service and it looks like we nailed it with your purchase. We look forward to seeing you again and please remember to refer your friends and family to us. Rest assured they will get that same "fantastic experience" that you did.
CarGurus
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May 18, 2017
GuruB3LX
Car not as great as pics, dealer gave canned response. When asked further questions,, never responded. Car still for sale.
1 people found this review helpful.
Response from current dealership:
Unfortunately, without additional information, we are not able to determine which vehicle you were inquiring about, nor who assisted you. We strive to make every experience a great one, and if we fall short, we welcome the feedback and would appreciate the opportunity to work together to resolve your concerns. I invite you to contact me personally at craigd@durrettmotor.com.
CarGurus
https://www.cargurus.com
Apr 7, 2017
Paul
Raphael was great!
Response from current dealership:
Thank you for sharing about your great experience with Rafael. We are pleased to hear that he was able to take care of your needs and we look forward to doing business with you again in the future.
CarGurus
https://www.cargurus.com
Mar 17, 2017
Rongon
Bought this car! Best car buying experience ever!! Great deals!!
2 people found this review helpful.
Response from current dealership:
Thanks for the great review! We are so thrilled to hear that it was "the best car buying experience ever"! That is what we strive for and it looks like we nailed it! Stop by and see us soon. Don't forget to refer your friends and family. We'll give them that same experience!
CarGurus
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Dec 25, 2016
Tamara
Very knowledgeable and helpful!
2 people found this review helpful.
Response from current dealership:
We are happy to hear that you had such a positive experience. Thank you for sharing and we hope to see you again soon.
CarGurus
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Oct 25, 2016
alex
Dealer sent me email. I responded back with my information and never got a response back.
3 people found this review helpful.
Response from current dealership:
Thank you for your review. This is definitely not how we like to conduct business. I appreciate you sharing this information so we may use it as a learning opportunity to better our customer service experiences. If you would still like information, I invite you to contact me personally at craigd@durrettmotor.com.
CarGurus
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Read 7 old reviews
Hide old reviews
Jul 28, 2016
Mikhail
Good Experience
2 people found this review helpful.
Response from current dealership:
Thank you for sharing about your "good" experience. We strive to deliver "over-the-top" experiences to every customer. By your 5 star review, I'm guessing we came close to that! We hope to see you again soon.
Show older dealer reviews 7
CarGurus
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Jun 11, 2016
Juan
Price is firm me negotiation even when you have cash.
4 people found this review helpful.
Response from current dealership:
Thank you for your review. Family Value Pricing provides the most competitive prices on all of our pre-owned vehicles, all the time. Whether you are financing or paying cash, you can have peace of mind knowing that you paid the right price.
CarGurus
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Oct 12, 2015
Darryl
Overpriced cars
2 people found this review helpful.
Response from current dealership:
Thank you for your review. Yes, we do pride ourselves on our quality vehicles and Family Value Pricing.
Family Value Pricing (FVP) offers you peace of mind right up front. FVP provides the most competitive prices on all of our pre-owned vehicles, all the time.
We do not artificially inflate our prices. We have invested in state of the art software that independently measures and compares our Pre-Owed Inventory Prices (and then sets the right value) against every other similar car advertised in the market place.
As a result, consumers have discovered that our advertised price is th
More ... Family Value Pricing (FVP) offers you peace of mind right up front. FVP provides the most competitive prices on all of our pre-owned vehicles, all the time.
We do not artificially inflate our prices. We have invested in state of the art software that independently measures and compares our Pre-Owed Inventory Prices (and then sets the right value) against every other similar car advertised in the market place.
As a result, consumers have discovered that our advertised price is th
Thank you for your review. Yes, we do pride ourselves on our quality vehicles and Family Value Pricing.
Family Value Pricing (FVP) offers you peace of mind right up front. FVP provides the most competitive prices on all of our pre-owned vehicles, all the time.
We do not artificially inflate our prices. We have invested in state of the art software that independently measures and compares our Pre-Owed Inventory Prices (and then sets the right value) against every other similar car advertised in the market place.
As a result, consumers have discovered that our advertised price is the right price and their best value can always be found on every Pre-Owned Vehicle we offer for purchase, every time.
Family Value Pricing saves you time and money!
Less ...
Family Value Pricing (FVP) offers you peace of mind right up front. FVP provides the most competitive prices on all of our pre-owned vehicles, all the time.
We do not artificially inflate our prices. We have invested in state of the art software that independently measures and compares our Pre-Owed Inventory Prices (and then sets the right value) against every other similar car advertised in the market place.
As a result, consumers have discovered that our advertised price is the right price and their best value can always be found on every Pre-Owned Vehicle we offer for purchase, every time.
Family Value Pricing saves you time and money!
Less ...
CarGurus
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Jun 8, 2015
daniel
Brought online with Durrett from
Lucio January. Was told only two
issues with the car. Body areas
only. Brought it, ship it on my
own, never got updated on the
events. Got a lot of
misinformation which was
stressful. Customer service was
bad never got call backs or
emails on time. Got the car with
missing fog lights and damage
airbag system plus cigarette burn
on a non smokers car. I got a car
that can not pass inspection...
Got to spend another $2k to get
the airbag system repair...
Thought I found a fair dealer just
one who does not care about
how they make money. Online
shopping isnt a good item with
these dealer or perhaps with this
type or purchase anywhere. How
can dealers sale a car with
damage airbags system and not
mention it and be held
responsible.
7 people found this review helpful.
Response from current dealership:
Thank you for your review. I’m sorry to hear that you were unhappy with your experience. I can understand your frustration with the airbag system repair. We were surprised to hear about it as well. Without any written documentation, we have no way of knowing if these systems are functioning properly. For this reason, we have a signed Disclosure on Airbags signed with every contract stating “we do not have any knowledge of the condition or operability of any airbag(s) on this vehicle, and make no representation or warranty as to whether or not it (they) would deploy in the eve
More ...
Thank you for your review. I’m sorry to hear that you were unhappy with your experience. I can understand your frustration with the airbag system repair. We were surprised to hear about it as well. Without any written documentation, we have no way of knowing if these systems are functioning properly. For this reason, we have a signed Disclosure on Airbags signed with every contract stating “we do not have any knowledge of the condition or operability of any airbag(s) on this vehicle, and make no representation or warranty as to whether or not it (they) would deploy in the event of an accident”. Again, we strive to make every experience a great one, and if we fall short, we welcome the feedback.
Less ...
CarGurus
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May 5, 2013
Ray
The people at the dealership were very friendly and went out of the way to be helpful. The only compliant I have is they took to long to get back with me when I had a question after I purchased the truck.
3 people found this review helpful.
CarGurus
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Jun 1, 2012
Ewdard
Vehicle was not availabe.
3 people found this review helpful.
CarGurus
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Apr 15, 2012
Adam
Fast Response - Vehicle Overpriced
3 people found this review helpful.
CarGurus
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Feb 5, 2012
Corrine
Your credit really does matter.
3 people found this review helpful.
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