Durrett Motor Co

5520 S Shaver St
Houston, TX 77034

http://www.durrettmotorcompany.com

Sales: (832) 430-3228

Today 9:00am - 7:00pm

(Open Now)

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Sales Reviews (11)

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Maya

Jun 28, 2017

So far it's excellent. They called back quickly with excellent customer service. Even tbough my credit isnt that good they found someone to finance me with a low down payment!!

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Jun 10, 2017

the sales man Troy was very nice and helpful

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judy

May 31, 2017

I ended up buying the car here, it was a fantastic experience. They took care of a manufacturer recall, ordered a new key, and overall provided excellent service.

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Response from Durrett Motor Co:

Thank you Judy for sharing your positive experience. We strive to deliver "over-the-top" customer service and it looks like we nailed it with your purchase. We look forward to seeing you again and please remember to refer your friends and family to us. Rest assured they will get that same "fantastic experience" that you did.

GuruB3LX

May 18, 2017

Car not as great as pics, dealer gave canned response. When asked further questions,, never responded. Car still for sale.

1 of 1 people found this review helpful.

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Response from Durrett Motor Co:

Unfortunately, without additional information, we are not able to determine which vehicle you were inquiring about, nor who assisted you. We strive to make every experience a great one, and if we fall short, we welcome the feedback and would appreciate the opportunity to work together to resolve your concerns. I invite you to contact me personally at craigd@durrettmotor.com.

Paul

Apr 7, 2017

Raphael was great!

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Response from Durrett Motor Co:

Thank you for sharing about your great experience with Rafael. We are pleased to hear that he was able to take care of your needs and we look forward to doing business with you again in the future.

Rongon

Mar 17, 2017

Bought this car! Best car buying experience ever!! Great deals!!

2 of 2 people found this review helpful.

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Response from Durrett Motor Co:

Thanks for the great review! We are so thrilled to hear that it was "the best car buying experience ever"! That is what we strive for and it looks like we nailed it! Stop by and see us soon. Don't forget to refer your friends and family. We'll give them that same experience!

Tamara

Dec 25, 2016

Very knowledgeable and helpful!

2 of 3 people found this review helpful.

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Response from Durrett Motor Co:

We are happy to hear that you had such a positive experience. Thank you for sharing and we hope to see you again soon.

alex

Oct 25, 2016

Dealer sent me email. I responded back with my information and never got a response back.

3 of 3 people found this review helpful.

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Response from Durrett Motor Co:

Thank you for your review. This is definitely not how we like to conduct business. I appreciate you sharing this information so we may use it as a learning opportunity to better our customer service experiences. If you would still like information, I invite you to contact me personally at craigd@durrettmotor.com.

Mikhail

Jul 28, 2016

Good Experience

2 of 2 people found this review helpful.

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Response from Durrett Motor Co:

Thank you for sharing about your "good" experience. We strive to deliver "over-the-top" experiences to every customer. By your 5 star review, I'm guessing we came close to that! We hope to see you again soon.

Juan

Jun 11, 2016

Price is firm me negotiation even when you have cash.

4 of 4 people found this review helpful.

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Response from Durrett Motor Co:

Thank you for your review. Family Value Pricing provides the most competitive prices on all of our pre-owned vehicles, all the time. Whether you are financing or paying cash, you can have peace of mind knowing that you paid the right price.

Darryl

Oct 12, 2015

Overpriced cars

2 of 2 people found this review helpful.

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Response from Durrett Motor Co:

Thank you for your review.  Yes, we do pride ourselves on our quality vehicles and Family Value Pricing.

Family Value Pricing (FVP) offers you peace of mind right up front.  FVP provides the most competitive prices on all of our pre-owned vehicles, all the time.

We do not artificially inflate our prices.  We have invested in state of the art software that independently measures and compares our Pre-Owed Inventory Prices (and then sets the right value) against every other similar car advertised in the market place.

As a result, consumers have discovered that our advertised price is th

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Read 5 old reviews

daniel

Jun 8, 2015

Brought online with Durrett from Lucio January. Was told only two issues with the car. Body areas only. Brought it, ship it on my own, never got updated on the events. Got a lot of misinformation which was stressful. Customer service was bad never got call backs or emails on time. Got the car with missing fog lights and damage airbag system plus cigarette burn on a non smokers car. I got a car that can not pass inspection... Got to spend another $2k to get the airbag system repair... Thought I found a fair dealer just one who does not care about how they make money. Online shopping isnt a good item with these dealer or perhaps with this type or purchase anywhere. How can dealers sale a car with damage airbags system and not mention it and be held responsible.

7 of 7 people found this review helpful.

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Response from Durrett Motor Co:

Thank you for your review. I’m sorry to hear that you were unhappy with your experience. I can understand your frustration with the airbag system repair. We were surprised to hear about it as well. Without any written documentation, we have no way of knowing if these systems are functioning properly. For this reason, we have a signed Disclosure on Airbags signed with every contract stating “we do not have any knowledge of the condition or operability of any airbag(s) on this vehicle, and make no representation or warranty as to whether or not it (they) would deploy in the eve

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Ray

May 5, 2013

The people at the dealership were very friendly and went out of the way to be helpful. The only compliant I have is they took to long to get back with me when I had a question after I purchased the truck.

3 of 3 people found this review helpful.

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Ewdard

Jun 1, 2012

Vehicle was not availabe.

3 of 3 people found this review helpful.

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Adam

Apr 15, 2012

Fast Response - Vehicle Overpriced

3 of 3 people found this review helpful.

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