Diehl of Butler

Many contacts but only had one vehicle I had interest in but sold out. Customer rep was very formidable.

Mike Morgan was nothing short of fantastic. He was probably the most sincere, present, and genuine salesperson I’ve ever encountered. He helped create a scenario where I felt very comfortable purchasing my first “practically new” vehicle. Very knowledgeable, and he has the buyers best interest in mind. Seriously, ask for him by name.

Excellent dealership to work with. Highly recommend!!

Waited a long time 4 paperwork but they were very busy..

haven't been there yet but communication so far is very good

Easy going willing to work with you, car salesmen was a gentlemen and a real people person

So far so good. Responded immediately to my online request. Will have to wait and see what happens in person.

Prompt response

Was a little tough getting a price off them but overall experience was good

Responsive. We are in negotiation.

They respond to my email fast but the car that I was interested go sold so I move on to my next choice of car but thank you for respond to me

dealer responded promptly and has added me to their mailing list.. However, I requested photos of the vehicle and they were not provided.

Pleasant interaction. Not as timely as I had wished, but they had several people respond after a day or two had past. I think that someone dropped the ball.

Had a good conversation but they didn't have the car I was looking for at the time.

Matt was exceptional. Very quick communication and even escorted us to the Subaru dealership for a buyers inspection.

Great

Contacted the dealer through cargurus.com and got the automated response that I expected. Then finished my work day, ate a quick meal gathered up my wife, 3year old and infant and we got in our risky old beater car that MIGHT make the hour and a half trip to see hopefully a reliable vehicle. I CALLED THE DEALERSHIP to ask if this vehicle was available. Got what I assumed was a brand new receptionist to give me a lackadaisical "I'll have someone call you" type of answer. 5 min. Later I did get a call and the guy confirmed the vehicle we were asking about, and said it's definitely still here, but you know it has a bunch of miles on it? I said" yes over 150k right?" He said "I don't know I just know it's over 100". I made my family ride in our beater car for an hour and a half to get to the dealership for them to say no its not here it sold earlier today. Then I turned around and drove an hour and a half home apologizing the whole time to my family for putting them through that. So I vote 0 stars but that's not an option. Diehl is not a name that will be liked around my house for quite some time.

Jesus was very personable. There was no negotiation for the Tundra Pro, which was expected. Offer for my trade-in of an '06 Tundra was very low. Decided to sell outright. Best part of the experience was the interaction with the salesman.

Car was not clean and did not start when I arrived for a test drive.

I purchased this vehicle

They emailed back and followed up with a phone call. They gave me all the info I needed

They responded quickly and appeared friendly and available for any questions and followed up with e-mails quickly. Did not have and person to person interaction ...but they gave the indication they would be flexible a bit with pricing as well.

Very friendly and helpful sales staff.

No pressure sales...he was great and very helpful...did take a long time with the financing but great experience overall

I responded twice to send me 2000-2006 Tundra's but kept getting all years.

Wonderful

The advertised price was not what they offered. In fact, the price changed twice. Both times increasing. They said that what I had seen on your site was never the advertised price. I sent them a copy of the ad with the price and did not receive a response. In the end the price was $3000 over the advertised price. Not a good experience.

Great about getting back to me and follow up.

My first impression wasn't the greatest however thank goodness I was persistant and gave them a second chance. Overall they made the buying process smooth and worked with me to create a good deal.

Our salesman was good, he tried hard. The manager was awful! Took a car for test drive, the brakes were BAD he told us it was just from sitting and driving it would "work it out". Our salesman agreed with us and mechanics agreed. They immediately took it into shop yet manager refused to even acknowledge to deal at all. We looked at other vehicles he wouldn't deal. We drove 3hrs to this place because he said everything is negotiable. Nothing was. Not worth the time. I only gave 2 stars and not just one because our salesman really did try.