Dayton Andrews Dodge Jeep Chrysler

A customer is quoted an interest rate based on the best approval that we have received from a potential lender. The bank or lender will dictate the interest rate, not the dealership. The dealership can "mark up" the rate minimally. No lender that I know of allows a dealership to increase the rate 7%. Down payment doesn't have anything to do with the interest rate. The rate  is based solely on the customers credit score. If the customer was quoted 20% and then later quoted 13.9% it was because we continued to solicit other lenders and found the customer a better deal. Somehow that doe

A customer is quoted an interest rate based on the best approval that we have received from a potential lender. The bank or lender will dictate the interest rate, not the dealership. The dealership can "mark up" the rate minimally. No lender that I know of allows a dealership to increase the rate 7%. Down payment doesn't have anything to do with the interest rate. The rate  is based solely on the customers credit score. If the customer was quoted 20% and then later quoted 13.9% it was because we continued to solicit other lenders and found the customer a better deal. Somehow that doesn't sound all that shady to me. It sounds like a dealership doing their best to help a customer find the best terms available. Although I haven't reviewed every single lead in our database, I have spent a significant amount of time trying to locate a communication similar to what this customer described involving the 2nd salesperson they had contact with. Unfortunately, going back 60 days I haven't been able to substantiate the claim that we didn't respond. If we overlooked a customer, I am truly sorry, and will use this review as a training tool going forward. Less ...

We stock well over 400 vehicles. It is not uncommon at this dealership, or any other, for a salesperson, lot porter, detailer, service personnel to move a car and not advise every member of our 75 person staff that the vehicle has been moved. Sometimes it takes a minute or a few minutes to locate 1 out of 400 vehicles spread over 3 acres. We often have sale prices on our vehicles. Many times, because we have so much inventory, not every salesman knows every sale price, on every car, every day. Our cars all have a list price clearly placed on the vehicle. Salesmen are instructed to quote that p

We stock well over 400 vehicles. It is not uncommon at this dealership, or any other, for a salesperson, lot porter, detailer, service personnel to move a car and not advise every member of our 75 person staff that the vehicle has been moved. Sometimes it takes a minute or a few minutes to locate 1 out of 400 vehicles spread over 3 acres. We often have sale prices on our vehicles. Many times, because we have so much inventory, not every salesman knows every sale price, on every car, every day. Our cars all have a list price clearly placed on the vehicle. Salesmen are instructed to quote that price and re assure every customer that we absolutely honor any sale price on any vehicle. Perhaps a little patience would have helped this situation. Normally a dealership doesn't advertise a sale price on a vehicle, and then accept an offer lower than the sale price. After all, we advertise sale prices to sell specific cars. High, or negotiable sale prices don't really generate much interest. When we put a car on sale it is usually with our lowest possible price. Offers are typically declined when we've advertised a vehicle well below it's fair market value. Less ...

The $495.00 fee is not charged for a car wash. The fee is $498.75. It is a dealer doc. fee that is charged to cover a variety of expenses. Every franchised dealership in our market charges this fee. It ranges from $599.00 to $1199.00 at other dealers. Our fee is a bargain by comparison. This customer began with an offer that was $5000.00 below (wholesale) N.A.D.A. trade in value. We respectfully declined the unreasonable offer. The customer then proceeded to call every Sales Manager in the store to complain that we wouldn't accept the ridiculous offer. Later, after conceding that they couldn't

The $495.00 fee is not charged for a car wash. The fee is $498.75. It is a dealer doc. fee that is charged to cover a variety of expenses. Every franchised dealership in our market charges this fee. It ranges from $599.00 to $1199.00 at other dealers. Our fee is a bargain by comparison. This customer began with an offer that was $5000.00 below (wholesale) N.A.D.A. trade in value. We respectfully declined the unreasonable offer. The customer then proceeded to call every Sales Manager in the store to complain that we wouldn't accept the ridiculous offer. Later, after conceding that they couldn't find a lower price for a comparable vehicle in the entire state of Florida, the customer agreed to purchase the vehicle for N.A.D.A. trade in value (wholesale). Perhaps our unwillingness to accept the prior offer is why the customer felt we had no interest in selling the vehicle. We simply had no interest in selling the vehicle for an unreasonably low price. The 2 year / 100,000 mile service policy that we include at no additional cost on the vehicle is real coverage that we pay several hundred dollars for. It is underwritten by one of the largest mechanical breakdown insurers in the State of Florida. The salesperson states that the customer was given a copy of the coverage at the time of purchase. Our finance department has been instructed to mail an additional copy to the customer. We accept credit cards at the dealership in our Parts and Service departments. As a courtesy, we allow customers to put up to $3500.00 on their credit card toward the purchase of a vehicle. This policy is the industry standard, as many customers have rewards cards, and THEIR credit card company will charge a percentage of the sale to the dealer in order to pay out the rewards. Obviously a 3% fee on a $35,000.00 transaction ($1050.00) would be a significant expense to any dealer. Although the salesperson admittedly didn't demonstrate every single option on the vehicle, the salesperson did spend a considerable amount of time reviewing the operation of the vehicle with the customer, and encouraged the customer to call their personal phone 24/7 if they had concerns or questions about the vehicle. The salesperson has not received a call from the customer with any concerns or questions. Less ...