Crown Acura of Richmond

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8704 West Broad St, Richmond, VA 23294

Sales: (855) 652-0395

Service: (855) 652-0395

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Mar 9, 2017
Corresponded only through emails. All of my questions were answered immediately.
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Response from Crown Acura of Richmond:

Thank you, Kim, for reaching out to us. Your opinion plays an integral part in our customer service.

Kind regards,
Frank Sorensen
General Manager
Dec 20, 2016
OSykes
Very good follow up
0 of 1 people found this review helpful.
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Dec 11, 2016
Jdoz
Quick to respond. They didn't have the exact vehicle I was looking for, but I have no doubt that they will find it if given enough time... ended up finding one closer to home.
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Sep 26, 2016
they responded right away!
1 of 1 people found this review helpful.
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Response from Crown Acura of Richmond:

Doc, we aim to please. Thanks for working with us!
Sep 6, 2016
Excellent customer service. Would highly recommend. Friendly follow up
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Response from Crown Acura of Richmond:

Thank you, Dave!
Aug 26, 2016
Quick response; very helpful. I would definitely recommend this used car dealer. Great price negotiation, but unfortunately its for a teen driver and the car is a manual shift, not automatic. I'm still talking to the salesman as he contacts me when they get something he thinks may work.
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Response from Crown Acura of Richmond:

Hello Tammy! Thank you so much for taking the time out to leave us feedback and share your experience with us! You really made our day!
Aug 6, 2016
Great
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Jul 5, 2016
dealer contacted me promptly
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Response from Crown Acura of Richmond:

Carole, thank you for leaving this feedback about your experience with us at Crown Acura Richmond!
Apr 17, 2016
Timely callback and NOT pushy-- if that car was the color I wanted it would be mine by now
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Mar 22, 2016
The salesman called and left a voicemail on my answering machine stating the car was still available. Then when I returned the call he said that the car wasn't available it was sold yesterday poor knowledge on knowing what's available and what's not smh had my hopes up for nothing!!!!!!
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Mar 7, 2016
Prompt response. Friendly staff.
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Feb 23, 2016
Great place. Called and emailed me several time. They gave me a great deal on a vehicle.
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Feb 20, 2016
Best experience ever. Taylor contacted me right away. He and everyone at the dealership made the process painless.
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Feb 10, 2016
Great service
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Jan 2, 2016
Good enough that I didn't make it to the other dealerships. Great selection, priced right and fun people to do business with. I enjoyed the experience.
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Nov 6, 2015
Deniselester
e had a terrible experience. It was a bait and switch. We called before arriving and received an appointment and we were assured that the vehicle was ready for us to view and purchase. We arrived and the salesman pulled us aside and immediately told us he couldn't feel comfortable selling the car even though his manager told him too. We asked why. He said bc the check engine light is coming on ---but it passed inspection so his manager told him to sell it despite that. He then wanted us to look at other "Acura" options even though we told him we were interested in only a Bmw. He then told us how Bmw are poor choices of cars and Acura are better. I was very concerned with this discussion especially given the fact that he works for a company that sells both Acura and Bmw. The entire interaction appeared sketchy to say the least and we abruptly left the dealership. My recommendation is to be very careful and wise if you choose to use this dealership . Research everything you're being told to ensure the information is honest.
1 of 1 people found this review helpful.
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Oct 22, 2015
Great
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Sep 25, 2015
Mike was wonderful to work with!
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Sep 20, 2015
Sales (Internet)person was not easy to work with. Had no sense of urgency to sell. We left because they wouldn't make a deal.
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Aug 4, 2015
Love there customer experience they called me back once inquiring about a vehicle
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Jun 25, 2015
Too many phone calls; several per day. As well as calling and giving me a real long survey
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Jun 20, 2015
Prices on the higher side
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Read 8 old reviews
Apr 19, 2015
great dealing but went another direction sorry
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Nov 13, 2014
This was a pleasant experience for me and my wife. Dealers were willing to work with us. No haggling
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Oct 14, 2014
Great guys. Even though I didn't buy from them everyone was very willing to help and very professional.
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Sep 13, 2014
It's a shame the mechanics did a horribly shoddy job of prepping a used car. The sales staff were low pressure and helpful. They handled post sales issues immediately and would receive 4 stars. However who wants to spend $13K and have a car fall apart on the highway less than 24 hours after purchase?
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Jul 11, 2014
These guys were awesome....they demonstrated the 3 P's that are important to me when buying anything from a sales person....professional, personal and not pushy.
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Apr 29, 2014
They were really nice but not willing to negotiate.
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Feb 14, 2014
okay
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Nov 19, 2013
Excellent
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