Criswell Chevrolet of Thurmont

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GM Certified Internet Dealer, GM Certified Used Vehicles

111 Frederick Rd
Thurmont, MD 21788

Sales: (240) 215-3763

Service: (240) 215-3763

Today 9:00am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 6, 2017
Helps full
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Response from Criswell Chevrolet of Thurmont:

We're glad to know that you were helped by our friendly and courteous staff. We value your business and look forward to working with you again.
Nov 24, 2017
Prompt response.
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Response from Criswell Chevrolet of Thurmont:

Thanks for contacting Criswell Chevy of Thurmont. We appreciate knowing that our team provided you with a quick response.
Nov 22, 2017
Salesman, Ken Lamb was very knowledgeable with many products as well with the Dodge Ram, which he sold me. Both he and his manager were very transparent with the purchase price as well as with the trade used in the deal. I believe I received the best price possible and would recommend Ken to anyone who is interested in buying an exceptional used car. Furthermore, Ken went the extra mile to ensure the vehicle was gassed-up and any outstanding recommended maintenance was completed prior to driving off the lot. I am extremely happy with my 2017 Dodge Ram 1500 and the overall purchase experience.
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Response from Criswell Chevrolet of Thurmont:

Thank you for taking the time to let us know about your positive sales experience with Ken Lamb and Criswell Chevy of Thurmont. Our sales team makes it a priority to get you the best deal possible on the vehicle of your choice and provide great customer service at the same time. We appreciate your business and look forward to working with you again.
Nov 14, 2017
I have had a very good experience
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Response from Criswell Chevrolet of Thurmont:

We are very happy to hear that you've had a good experience at Criswell Chevy of Thurmont. Thanks for taking the time to let us know!
Nov 1, 2017
Timely response. very willing to help.
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Response from Criswell Chevrolet of Thurmont:

Thanks for letting us know that you received a timely response from our friendly and skilled team.
Oct 27, 2017
GuruZWYQY
Overall a good experience. We ended up purchasing a vehicle from another dealership in the end, but that was not related to the service Criswell provided. Would do business with them again.
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Response from Criswell Chevrolet of Thurmont:

Congratulations on your purchase. Thanks for taking the time to let us know that you did have a good experience at Criswell Chevy of Thurmont. We certainly hope that you will keep us in mind when you are in the market for your next vehicle.
Oct 12, 2017
I bought a 2014 jeep from them that they waited until I was signing the paperwork to tell me there is no warranty at all. They lied about why they could not warranty it. As soon as I drove off the lot the engine light came on. Having issues with it misfiring right now.
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Oct 9, 2017
GuruD24W9
Answer me the next day
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Response from Criswell Chevrolet of Thurmont:

Thanks for letting us know that a representative from our dealership reached out to you to follow up.
Sep 7, 2017
Guru9DK3W
5
The dealer promptly reached out to me after receiving my request. We scheduled a meeting to view and test drive the car on the same day (Monday). 40 miles later I arrived at the dealership only to be told the car I was invited to test drive was sold 2 days ago (Saturday). Unfortunately this experience does not merit a better rating as one would expect a transaction of sorts begins with the dealer verifying the item of interest is still available before inviting interested parties to examine it.
1 of 1 people found this review helpful.
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Jul 26, 2017
Nicholas Mitchell
The sales associate had the car ready for to test drive when we arrived (we called ahead). She was respectful of our time and didn't push the hard sell on us. The car was not for us, but we would return to the dealership.
2 of 2 people found this review helpful.
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Jul 25, 2017
They contacted me. Have answered all my questions.
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May 17, 2017
Very good follow up. Truck sold but dealer was quick to inform me before I made the trip up.
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May 5, 2017
jphannam
Experience with Clay and Jesse was great and made very easy! Thanks Criswell!
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Apr 8, 2017
no price, picture , color of interior. dealer told me car not traded in yet. so why waste my time. they should not post cars they don't have, yet he wanted to know what I had to trade in and had a list of newer corvettes.
2 of 3 people found this review helpful.
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Mar 10, 2017
squirejohn
A representative emailed, as well as called, in quick response. Very on top of it.
1 of 1 people found this review helpful.
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Mar 1, 2017
I felt they didn't even wanted to deal with me period. Called me over the phone to tell me the truck wasn't available. Even tho it wa Still listed. And never offered to show me anything else. Poor customer service?! Or was it because it was me?!
1 of 1 people found this review helpful.
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Feb 4, 2017
In first stage of contact. So far, so good. Everything is moving along fine.
2 of 2 people found this review helpful.
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Response from Criswell Chevrolet of Thurmont:

Thank you for the review James. We're glad to hear that everything is going well for you! We appreciate your business and look forward to a great sales relationship with you.
Jan 12, 2017
RichAv
This dealer has a significant inventory or low mileage, late model used vehicles at reasonable prices.
5 of 5 people found this review helpful.
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Dec 31, 2016
Ken Lamb of Criswell Thurmont is very knowledgeable of the Chevy lineup and handled us with patience and attention to detail. We found the car we wanted and within two business days and a short visit to the dealership, we drove away with a brand new electric Spark EV. The Spark runs beautifully and Ken was very familiar with the details of the car, both technically as well as with all of the available incentives. He walked us through the operation of the car to include charging, OnStar, and Sirius XM, and also set us up with the Chevy 240 volt fast charger from Bosch to include an additional $500 incentive on the charger. Five stars for Ken and the Criswell team for their responsiveness and inclination to listen & answer questions, leading to a pleasant and informative car-buying experience.
2 of 2 people found this review helpful.
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Response from Criswell Chevrolet of Thurmont:

Thank you for the terrific review Scott. We're so happy that you made the trip to see us and that you had such a great experience with Ken! Making sure our customers have a five-star car-buying experience is one our goals at Criswell.
Dec 5, 2016
Vehicle exactly as described, no hidden fees. I called made the deal over the phone in the morning, paid and drove away that afternoon. Everyone one envolved was a pleasure to work with. Highly recommended.
4 of 4 people found this review helpful.
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Response from Criswell Chevrolet of Thurmont:

Thanks for the review Dave! Giving you a positive experience is very important to us. We appreciate your business and your recommendation.
Nov 30, 2016
Very good experience, high interest rate but the service here was amazing. Would definately recommend.
2 of 2 people found this review helpful.
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Response from Criswell Chevrolet of Thurmont:

Thank you for your review and your recommendation Joe!
Nov 15, 2016
A very polite people
1 of 1 people found this review helpful.
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Response from Criswell Chevrolet of Thurmont:

Thank you for your five-star review Ernesto!
Oct 19, 2016
Fantastic experience!! The staff was very helpful and very friendly. Jeff was an incredible salesperson and I would definitely recommended them!
1 of 1 people found this review helpful.
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Oct 15, 2016
Truck was sold, told it was not even able to get inspected, but of course they had another. We went and people acted like we did not exist. Rude and disrespectful. No dealing there, expect to play the price that is on the internet and trust me you should know that or you are treated like a second class citizen.
3 of 4 people found this review helpful.
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May 11, 2016
called back said it was sold
2 of 2 people found this review helpful.
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Apr 13, 2016
friendly and informative
1 of 1 people found this review helpful.
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Mar 28, 2016
Truck was sold but they contacted me to let me know
2 of 2 people found this review helpful.
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Mar 26, 2016
Super quick response to let the buyer know what's going on with the purchase
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Mar 18, 2016
Over all good, decided to buy a brand new car instead of used
1 of 1 people found this review helpful.
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Read 5 old reviews
Aug 15, 2015
Returned query promptly
0 of 1 people found this review helpful.
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Jun 26, 2015
Overall a good experience, although they were overly aggressive about the (lack of) value of my trade-in. Bought the silver 2013 Chevrolet Captiva and am very happy with the purchase at this point. Doug the General Manager was very helpful and friendly. Ken Lamb and Larry Griffin were also very friendly and personable.
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Apr 30, 2015
Very good at getting the requested info
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Nov 14, 2014
blazerd
Very nice did everything I expected and more, hopefully we can do more business in the future.
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Feb 11, 2014
Excellent salesman (Bob Houck)- got a very nice car at a fair price.
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