Coulter Cadillac, Buick, GMC

GM Certified Internet Dealer

1188 E Camelback Rd
Phoenix, AZ 85014

http://www.coulteroncamelback.com

Sales: (928) 325-1823

Service: (602) 635-2567

Today 8:00am - 8:00pm

(Open Now)

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Sales Reviews (14)

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Luis

Sep 6, 2017

Dealer was fixed on selling at advertised price even though comps did not support. Made offer but no counter ever came. Bought vehicle elsewhere. Otherwise, people were timely in their responses and pleasant to deal with.

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Matthew

Aug 24, 2017

I set up an appointment with this dealership, showed up for my appointment and my POC wasn't even there. Complete waste of time.

1 of 1 people found this review helpful.

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Response from Coulter Cadillac, Buick, GMC:

Matthew, we apologize for this inconvenience. Do you mean person of contact? Please contact me directly to discuss this matter further: (602) 532-4734.
Sincerely,
Paul Glans,
General Manager,
Direct: (602) 532-4734,
Coulter Phoenix

Mathew

Aug 11, 2017

Great service. I was in and out with the vehicle I wanted.

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Richard Stewart

Jul 12, 2017

Great customer service

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Craig

Jun 16, 2017

Good reply in a very timely manor. Easy to work with.

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Jack

Apr 14, 2017

The overall experience was "OK" Chris, the salesman, was congenial and helpful. He asked for the sale a couple of times but I was not ready to purchase without looking further.

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Response from Coulter Cadillac, Buick, GMC:

Jack,

We are sincerely sorry to hear that you were dissatisfied with your experience at our dealership. Thank you for taking the time out of your day to leave us feedback as we are always trying to better our process. If you'd like to speak on this matter further, please contact me: (602) 264-1188

Thank you,
Paul Glans
Store Manager
Coulter Phoenix

Mark

Apr 11, 2017

Very professional.

1 of 1 people found this review helpful.

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Todd

Feb 9, 2017

I purchased a 2008 Buick Enclave from this dealership. Initial experience was a bit bumpy as we discovered there were issues with the car's amplifier on first day of ownership - we had no sound from radio, blinkers, alarm, OnStar, etc... I immediately called the dealer and emailed several people. The GM of the dealer responded quickly and invited me to bring the car in, have it repaired at no cost and provide a loaner. The car was repaired quickly and correctly and we now have a safe car to drive. I will say that the sales process was not up to par since they never disclosed this rather major issue when we were looking at the car. In the end, the GM made things right.

1 of 1 people found this review helpful.

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James

Dec 1, 2016

Dealership is beautiful, most of the cars are inside. Sales people are great

2 of 2 people found this review helpful.

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Margaret

Nov 20, 2016

I called on a CARGURU add for a 2004 GMC Yukon Denali with only 20K miles. She told me that it was getting checked in since it was a trade in. NO call back. I called again the next morning, and she said she would look. No call back. I called and she gave me a lame excuse that it was a trade in and it went to the "auction guy" because it was it bad shape and I would not have wanted it. I believe that even though I was the first inquiry they let it go to someone else since it was a nice vehicle.

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Peggy

Nov 8, 2016

Timely response with info requests and follow through was great. I purchased from out-of-state and everything was phone and internet until I arrived at the airport. They picked me up, drove to the dealership, went through the vehicle, paperwork, etc. Ron Mills was a gem and I'd buy from him again! A great experience and worth the fly!

2 of 3 people found this review helpful.

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Britt

Aug 7, 2016

A fantastic group of people there. Loved everyone of them and they are definitely into making customers happy. Britt

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bob

May 5, 2016

These people are low class. They don't offer a diect answer to asked questions. One of the sales Reps. Gerald offered a flippant remark. Flippancy came out of no where and was regarding a blindness issue. Went ahead and purchased a similar vehicle at another location. Wow, amazing how dealerships treat people. Bob

1 of 2 people found this review helpful.

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Dennis

Dec 19, 2015

Excellent service, excellent deal.

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Read 19 old reviews

joe

Jul 22, 2015

personable, and true to their word

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sam

Jun 4, 2015

responded very quickly salesman would even stay late to help

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swayman

Apr 13, 2015

great to deal with

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Klaas

Mar 30, 2015

Manager not very happy w/my offer seemed offended, and his reply showed his dissatisfaction. Will not deal with them. This isn't my first rodeo. I do my research.

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jerry

Jan 5, 2015

Dealer was very prompt and made an offer within a short time,

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rosa

Jan 3, 2015

Great!

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Garrett

Oct 23, 2014

Ray went to great lengths to show me the cars I was interested in and didn't waste my time with fluff. Great dealership, excellent staff.

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Kristie

Feb 23, 2014

The finance people were horrible!!! Ran our credit without approval, changed who our loan was coming from, I almost didn't get my vehicle because it was so horrible!!! My sales guys was very good, but he hasn't there when went it sign everything, not his fault, but check all paperwork before signing anything!!!!!

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Mark

Feb 3, 2014

It has been great and easy to purchase a vehicle from Coulter team.

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Tony

Dec 20, 2013

Bought the car. Best dealership experience ever. Quality people.

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Margret

Nov 15, 2013

I cannot think of anything that could have been better. Mr. Heiser was very professional y very polite! Never had a better experience buying a car.

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Kevin

Aug 5, 2013

The experience was verypleasent

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Alfonso

Jul 3, 2013

Very professional treatment, good deal so I buy my caddy, 100% I recommend. The salesman Glenn.

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Press

May 27, 2013

Missed the car that I wanted.

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Bob

Dec 18, 2012

very good

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ART

Nov 7, 2012

Derek Schaeffer was an excellent sales person . He made sure the vehicle that was purchased was absolutely in top condition

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Carl

Jul 22, 2012

No response from dealership????? Hmmm. Business must be too good???

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Cheryl

Jul 13, 2012

Was my first out of state purchase, they made it easy and accommodated us in the late evening hours after a long road trip.

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EARL

Jan 24, 2012

only cursory contact but they answer anything I have asked.

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Coulter Cadillac, Buick, GMC