Coulter Cadillac, Buick, GMC

GM Certified Internet Dealer

1188 E Camelback Rd
Phoenix, AZ 85014

http://www.coulteroncamelback.com

Sales: (928) 325-1823

Service: (602) 635-2567

Today 8:00 AM - 8:00 PM

(Closed Now)

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Sales Reviews (19)

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Apr 14, 2018

Patrick

Bait and switch!!! car was advertised on car gurus for $42k to learn it was $60k on inquiry

Is this review helpful? Yes | No

Response from current dealership owner:

Hi Patrick,

Please contact me so that we can discuss your experience with us.

Sincerely,
Kevin Kish
Cadillac Sales Manager
Direct: (602) 532-4751
Coulter Cadillac Phoenix

Apr 11, 2018

Bob

Very kind salesman. Car was already sold and the one they had that was similar was $7000 higher than our budget.

Is this review helpful? Yes | No

Mar 25, 2018

38guru79

They called me days later and by that time the car had been sold.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Hello, Thank you for taking the time to provide feedback. Please reach out to me so that I can learn more about your experience.

Thank you,
Tim Raspiller
Sales Manager
Direct: (602) 532-4739
Coulter Buick GMC Phoenix

Dec 31, 2017

Gustavo

The vehicle price is way above market pricing right now and I’m kind of disappointed with the dealership because they did not want to lower the price at all

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Gustavo,

Please contact me so that we can discuss your experience with us.

Sincerely,
Kevin Kish
Cadillac Sales Manager
Direct: (602) 532-4751
Coulter Cadillac Phoenix

Dec 18, 2017

Yeyson

Quick response. Fair treatment. We bought the car. They forgot to charge me something in my contract but it wasn't a big deal. I am an experienced car buyer, so we were in and out in less than one hour. I'd recommend them.

2 of 3 people found this review helpful.

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Oct 15, 2017

Tod

friendly person's, seemed truely interested in my needs.

1 of 1 people found this review helpful.

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Sep 6, 2017

Luis

Dealer was fixed on selling at advertised price even though comps did not support. Made offer but no counter ever came. Bought vehicle elsewhere. Otherwise, people were timely in their responses and pleasant to deal with.

4 of 4 people found this review helpful.

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Aug 24, 2017

Matthew

I set up an appointment with this dealership, showed up for my appointment and my POC wasn't even there. Complete waste of time.

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Matthew, we apologize for this inconvenience. Do you mean person of contact? Please contact me directly to discuss this matter further: (602) 532-4734.
Sincerely,
Paul Glans,
General Manager,
Direct: (602) 532-4734,
Coulter Phoenix

Aug 11, 2017

Mathew

Great service. I was in and out with the vehicle I wanted.

1 of 1 people found this review helpful.

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Jul 12, 2017

Richard Stewart

Great customer service

2 of 2 people found this review helpful.

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Jun 16, 2017

Craig

Good reply in a very timely manor. Easy to work with.

1 of 1 people found this review helpful.

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Apr 14, 2017

Jack

The overall experience was "OK" Chris, the salesman, was congenial and helpful. He asked for the sale a couple of times but I was not ready to purchase without looking further.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Jack,

We are sincerely sorry to hear that you were dissatisfied with your experience at our dealership. Thank you for taking the time out of your day to leave us feedback as we are always trying to better our process. If you'd like to speak on this matter further, please contact me: (602) 264-1188

Thank you,
Paul Glans
Store Manager
Coulter Phoenix

Apr 11, 2017

Mark

Very professional.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Feb 9, 2017

Todd

I purchased a 2008 Buick Enclave from this dealership. Initial experience was a bit bumpy as we discovered there were issues with the car's amplifier on first day of ownership - we had no sound from radio, blinkers, alarm, OnStar, etc... I immediately called the dealer and emailed several people. The GM of the dealer responded quickly and invited me to bring the car in, have it repaired at no cost and provide a loaner. The car was repaired quickly and correctly and we now have a safe car to drive. I will say that the sales process was not up to par since they never disclosed this rather major issue when we were looking at the car. In the end, the GM made things right.

3 of 3 people found this review helpful.

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Dec 1, 2016

James

Dealership is beautiful, most of the cars are inside. Sales people are great

3 of 3 people found this review helpful.

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Nov 20, 2016

Margaret

I called on a CARGURU add for a 2004 GMC Yukon Denali with only 20K miles. She told me that it was getting checked in since it was a trade in. NO call back. I called again the next morning, and she said she would look. No call back. I called and she gave me a lame excuse that it was a trade in and it went to the "auction guy" because it was it bad shape and I would not have wanted it. I believe that even though I was the first inquiry they let it go to someone else since it was a nice vehicle.

3 of 4 people found this review helpful.

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Nov 8, 2016

Peggy

Timely response with info requests and follow through was great. I purchased from out-of-state and everything was phone and internet until I arrived at the airport. They picked me up, drove to the dealership, went through the vehicle, paperwork, etc. Ron Mills was a gem and I'd buy from him again! A great experience and worth the fly!

4 of 5 people found this review helpful.

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Aug 7, 2016

Britt

A fantastic group of people there. Loved everyone of them and they are definitely into making customers happy. Britt

1 of 1 people found this review helpful.

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May 5, 2016

bob

These people are low class. They don't offer a diect answer to asked questions. One of the sales Reps. Gerald offered a flippant remark. Flippancy came out of no where and was regarding a blindness issue. Went ahead and purchased a similar vehicle at another location. Wow, amazing how dealerships treat people. Bob

5 of 6 people found this review helpful.

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Read 20 old reviews

Dec 19, 2015

Dennis

Excellent service, excellent deal.

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Jul 22, 2015

joe

personable, and true to their word

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Jun 4, 2015

sam

responded very quickly salesman would even stay late to help

Is this review helpful? Yes | No

Apr 13, 2015

swayman

great to deal with

Is this review helpful? Yes | No

Mar 30, 2015

Klaas

Manager not very happy w/my offer seemed offended, and his reply showed his dissatisfaction. Will not deal with them. This isn't my first rodeo. I do my research.

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Jan 5, 2015

jerry

Dealer was very prompt and made an offer within a short time,

Is this review helpful? Yes | No

Jan 3, 2015

rosa

Great!

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Oct 23, 2014

Garrett

Ray went to great lengths to show me the cars I was interested in and didn't waste my time with fluff. Great dealership, excellent staff.

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Feb 23, 2014

Kristie

The finance people were horrible!!! Ran our credit without approval, changed who our loan was coming from, I almost didn't get my vehicle because it was so horrible!!! My sales guys was very good, but he hasn't there when went it sign everything, not his fault, but check all paperwork before signing anything!!!!!

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Feb 3, 2014

Mark

It has been great and easy to purchase a vehicle from Coulter team.

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Dec 20, 2013

Tony

Bought the car. Best dealership experience ever. Quality people.

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Nov 15, 2013

Margret

I cannot think of anything that could have been better. Mr. Heiser was very professional y very polite! Never had a better experience buying a car.

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Aug 5, 2013

Kevin

The experience was verypleasent

Is this review helpful? Yes | No

Jul 3, 2013

Alfonso

Very professional treatment, good deal so I buy my caddy, 100% I recommend. The salesman Glenn.

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May 27, 2013

Press

Missed the car that I wanted.

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Dec 18, 2012

Bob

very good

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Nov 7, 2012

ART

Derek Schaeffer was an excellent sales person . He made sure the vehicle that was purchased was absolutely in top condition

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Jul 22, 2012

Carl

No response from dealership????? Hmmm. Business must be too good???

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Jul 13, 2012

Cheryl

Was my first out of state purchase, they made it easy and accommodated us in the late evening hours after a long road trip.

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Jan 24, 2012

EARL

only cursory contact but they answer anything I have asked.

Is this review helpful? Yes | No

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