Cloninger Ford of Hickory

Internet Approved

1241 Us Hwy 70 Se
Hickory, NC 28603
Map & Directions

Sales: (828) 351-7595 Service: (828) 328-2221

Today 8:30 AM - 8:00 PM (Open Now)
Show business hours

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Dealer Details

Cloninger Ford of Hickory

26 reviews
Today 8:30 AM - 8:00 PM (Open Now)
1241 Us Hwy 70 Se
Hickory, NC 28603

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 12, 2020
Communicated quickly.
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Nov 26, 2019
Dealer was very helpful sent me pictures and video
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Nov 3, 2019
Curtious, knowledgeable and professional staff.
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Aug 29, 2019
Terrible customer service. I can not get them to send me my tag. Tim in finance department won’t return my phone calls or emails. Called and talked with manager and he said he would look into and call me right back. Never got a phone call. Paid my taxes on 17th and emailed receipt to Tim and he still hasn’t started the process for my tag.
1 of 1 people found this review helpful.
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Aug 27, 2019
Dealer lies, and it very very very did I say very pushy. Made a 3 hour trip based on a lie. Got to dealer and agreed price changed. Total waste of time. Got to dealer sales man didnt even let me get out of car. They had my car gone and the one they wanted to sell running and trying to get me in it with in 2 mins of me being there. Pushy liars. Read the bad reviews, see how they all sound same....Cause its true. Lots of going there and oh the car you wanted is sold here is a more expensive one.
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Jul 18, 2019
Fast and friendly service.
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Jul 9, 2019
Tonya was great. Truck sold before I got there.
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Jun 21, 2019
We made an appointment to see the car. AJ called the morning of and said the car had been sold. He asked if I would consider another choice. I gave him the criteria I wanted and he went to work. Bottom line he found a vehicle that met all my needs and I drove away happy. I would recommend this dealer to friends.
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May 20, 2019
MGreat customer service. They follow up on everything!
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Apr 27, 2019
On time, friendly, attentative.
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Mar 7, 2019
Dylan, David and Johnathan were very helpful in helping me to purchase the 2011 Ford Ranger Pickup. Cloninger Ford was a good experience when purchasing the truck. I would buy from them again.
2 of 2 people found this review helpful.
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Oct 18, 2018
Excellent experience from start to finish. These very professional young men were flexible with my schedule and distance I had to travel (and a hurricane thrown in!). It was exactly the vehicle I had been searching for and they made this process efficient and painless. Would highly recommend them.
1 of 1 people found this review helpful.
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Sep 11, 2018
No pushy salespeople, no tricks, best car buying experience ever!
1 of 1 people found this review helpful.
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Aug 30, 2018
Really nice folks to deal with by phone, email and text. Tried to find me just the right vehicle. Not pushy, but helpful.
1 of 1 people found this review helpful.
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May 30, 2018
Good communication but vehicle sold before I could check it out. No complaints.
1 of 1 people found this review helpful.
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May 30, 2018
Very good experience. Kept me up to date : Alec: great job Couldn't come together on price, but that's car business.
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May 14, 2018
Would never go there again. They gave me an out the door price by phone and asked that I come in and complete the paperwork. I traveled to the dealership (about 30 min away) and was directed to the sales manager Jason. Now that they had me at the dealership the deal changed and the price increased about $5000. NEVER AGAIN!
3 of 3 people found this review helpful.
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Apr 6, 2018
A salesman contacted me and set up an appt to drive the vehicle I was interested in. Everyone was nice and professional. I wasn’t interested in the vehicle but don’t see any reason I wouldn’t recommend.
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Mar 31, 2018
Great response time
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Mar 27, 2018
I was contacted by sales personnel very quickly. They were polite and informative.
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Mar 18, 2018
Wrong price advertised said something about a lease but not disclosed on page.
1 of 1 people found this review helpful.
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Feb 27, 2018
Truck sold before I had an opportunity to get there but they were very helpful
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Feb 10, 2018
Responded quickly with information I asked for .
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Feb 8, 2018
So far the staff from this Dealership has followed up on everything and I plan on seeing their inventory first-hand this week.
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Jan 29, 2018
Dave Verrill was very knowledgeable, courteous, and most importantly respectful
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Jan 25, 2018
The sales man was good, but the experience was not good. The car wasn't clean, it was leaking water from it sun roof, it would not start up, just not a good experience.
3 of 3 people found this review helpful.
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Jan 14, 2018
Allen Taylor took my original call. He was genuine, friendly, and answered all my questions quickly and with confidence.
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Jan 9, 2018
Nice staff
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Jan 3, 2018
Quick response. Great follow up !
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Dec 21, 2017
Good sales team and F&I man. Clean up and detailing crew could use some work.
1 of 1 people found this review helpful.
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Dec 3, 2017
Communication was excellent. Extremely nice to work with
1 of 1 people found this review helpful.
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Sep 16, 2017
They where very helpful an patient in there quest on helping
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Sep 3, 2017
Quick call back ,very friendly and professional
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Sep 2, 2017
Great customer service and great follow-up after purchase
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Jul 17, 2017
Kris was great and very helpful.
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Jul 11, 2017
Bought the car at the promised and agreed upon price. Absolutely no complaints.
2 of 3 people found this review helpful.
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May 13, 2017
Very good experience. I was not able to get the vehicle I was looking for.
0 of 1 people found this review helpful.
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Dec 18, 2016
Very energetic and helpful over phone
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Nov 25, 2016
great
0 of 1 people found this review helpful.
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Nov 9, 2016
everything was well organized , very quick and professional prise was good , friendly sales agent ( John ) love the truck
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Oct 20, 2016
I began the process on the internet and was responded to almost immediately.Tonya was especially helpful. then I was contacted by other representatives and clarified my need, I drove more thatn an hour to the appointment and was met with everyone's best effort. the dealership ended up upgrading my choices for the same price negotiated whenb difficulty arose with my original choice. Everyone was very helpful and I drove out of there with a new vehicle. I'm very pleased.
2 of 2 people found this review helpful.
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Oct 22, 2016
Response from current dealership:
Thank you Frances! We are pleased to hear you are! :) We look forward to seeing you for routine service and parts!
Oct 2, 2016
Excellent experience. We drove an hour and a half to test drive a used Edge. He knew we were coming and we arrived almost at closing and he waited for us. He stayed for the hours it took to help us close the deal on the Edge.
2 of 2 people found this review helpful.
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Oct 22, 2016
Response from current dealership:
Judy, Glad we could assist! We always go over and beyond for our customers! Thanks for giving us the opportunity to earn your business!  
Sep 7, 2016
Dealer wants 5k over sticker.Would not negotiate this. I am now working with dealers who charge sticker or less for this car.
3 of 4 people found this review helpful.
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Aug 10, 2016
After the first contact and it was determined the car was not exactly what i needed i was advised that there would be a follow up call trying to locate another car.... the next call came 5 days later on a Monday I was expecting better follow up
1 of 1 people found this review helpful.
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Jul 11, 2016
They contacted me and everything was so good
1 of 1 people found this review helpful.
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Apr 29, 2016
Email was sent but no phone call as they said they tried to reach. If that is the case, they did not leave a message at all or had the wrong number. I did not receive any information in their email regarding the car.
1 of 1 people found this review helpful.
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Apr 21, 2016
Purchased the Mustang from Brandon at Cloninger. It was a very pleasant experience from start to finish. Unlike most dealers we have dealt with in the past, it was not miserable at all. Brandon was low pressure and knowledgeable about the car. I would recommend the dealership to others looking for a vehicle.
2 of 2 people found this review helpful.
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Apr 3, 2016
Good dealership. Daniel was our salesperson. Made the purchase easy.
1 of 1 people found this review helpful.
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Mar 30, 2016
Good
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Mar 8, 2016
Ok but prices to high
3 of 3 people found this review helpful.
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Feb 10, 2016
Awesome!
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Feb 6, 2016
They continuously contacted me about coming to test drive a particular vehicle that I inquired about without telling me they had already sold it
1 of 1 people found this review helpful.
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Jan 15, 2016
The car buying experience was somewhat pleasent. Buying a used vehicle you cant expect all to be perfect. The trucks rear window would not roll down so the service dept. had to change the reg. and then the motor and truck was to be delivered in a day. After 4 days I finally get the truck with the window still not working but was able to be fixed before he had to take it back to the shop. My complaint is the whole time this is going on I had to call and ask on the status every time everyday. Seller did not call to inform me of anything. I know that things happen and things break and sometimes things dont go as planned but keeping the buyer informed of the stats of his or her vehicle goes along way. "Communication is key" overall they fixed what needed fixed and I am happy with my purchase. They even gave a written warranty on the work they preformed. A pleasure working with Drew the manager who meet my needs and says they will use this experience as learned lessesn for the future. Thanks
1 of 1 people found this review helpful.
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Jan 7, 2016
Excellent
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Dec 20, 2015
Excellent
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Aug 8, 2015
Response within 30 minutes, questions answered within one hour.
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Feb 27, 2015
Very friendly. But too many emails from different sales people other than the one I was talking to.
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5
Jan 20, 2015
Great experience!
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Nov 10, 2014
Received emails promptly and frequently
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Feb 23, 2014
They responded quickly
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Sep 6, 2013
They have been very nice to deal with, very on top of things
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55
Jun 20, 2013
Very nice over-the-phone, they are just very pricey. Quick response!
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Jan 28, 2013
Honest and caring staff. Highly recommend them
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Jan 3, 2013
Professional, not the truck I wanted
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Oct 6, 2012
Very active in contacting me about me needs
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Aug 18, 2012
this dealer did nothing but lie to me from the start. I made appt. to test drive a truck and the guy i talk to harold wasnt even there and he told me on the phone he would top off my tank for comming in for the test drive and that was a lie.the truck was decribe so wrong i thought I was looking at a different one. After the test drive he told me price was higher because if they put the right price on the innernet no one would come in for a test drive. I have been looking for a ford truck for over 3 months. now I think I will look for a chevy i
1 of 1 people found this review helpful.
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