Charles Toyota

New Owner Events, Rent A Car, Toyota Certified Used Vehicles, Toyota Tire
Center

500 West Thames Street
Norwich, CT 06360

Sales: (860) 736-3135

Service: (855) 978-7588

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2017 Toyota Tundra SR5 Double Cab 5.7L LB 4WD Used Cars in Norwich, CT 06360

Great Deal
$19,316 BELOW
CarGurus IMV of $56,766

Price: $37,450

Mileage: 3,156

Location: Norwich, CT 06360

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blazing Blue Pearl Description: Used 2017 Toyota Tundra SR5 Double Cab 5.7L LB 4WD for sale - $37,450, 3,156 miles with Steel Wheels
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2015 Jeep Cherokee Latitude 4WD Used Cars in Norwich, CT 06360

Great Deal
$2,532 BELOW
CarGurus IMV of $18,432

Price: $15,900

Mileage: 44,066

Location: Norwich, CT 06360

Average time on market: 27 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Deep Cherry Red Crystal Pearlcoat Description: Used 2015 Jeep Cherokee Latitude 4WD for sale - $15,900, 44,066 miles with Bluetooth, Aluminum Wheels
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2012 Ford F-150 XLT SuperCab 4WD Used Cars in Norwich, CT 06360

Great Deal
$3,019 BELOW
CarGurus IMV of $18,919

Price: $15,900

Mileage: 91,655

Location: Norwich, CT 06360

Average time on market: 22 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Dark Blue Pearl Metallic Description: Used 2012 Ford F-150 XLT SuperCab 4WD for sale - $15,900, 91,655 miles with Alloy Wheels
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2014 Chrysler 300 Base Used Cars in Norwich, CT 06360

Good Deal
$1,614 BELOW
CarGurus IMV of $13,314

Price: $11,700

Mileage: 85,179

Location: Norwich, CT 06360

Average time on market: 37 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2014 Chrysler 300 Base for sale - $11,700, 85,179 miles with Alloy Wheels
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2014 Toyota Prius Two Used Cars in Norwich, CT 06360

Good Deal
$985 BELOW
CarGurus IMV of $15,885

Price: $14,900

Mileage: 31,119

Location: Norwich, CT 06360

Average time on market: 38 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Winter Gray Metallic Description: Used 2014 Toyota Prius Two for sale - $14,900, 31,119 miles with Alloy Wheels
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2013 Hyundai Elantra Limited Used Cars in Norwich, CT 06360

Good Deal
$1,065 BELOW
CarGurus IMV of $10,490

Price: $9,425

Mileage: 63,436

Location: Norwich, CT 06360

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Shimmering Silver Description: Used 2013 Hyundai Elantra Limited for sale - $9,425, 63,436 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
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2014 Volkswagen Jetta SE PZEV Used Cars in Norwich, CT 06360

Good Deal
$1,048 BELOW
CarGurus IMV of $11,948

Price: $10,900

Mileage: 33,887

Location: Norwich, CT 06360

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Uni Description: Used 2014 Volkswagen Jetta SE PZEV for sale - $10,900, 33,887 miles with Alloy Wheels
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2014 Ford Focus SE Used Cars in Norwich, CT 06360

Good Deal
$925 BELOW
CarGurus IMV of $10,745

Price: $9,820

Mileage: 27,168

Location: Norwich, CT 06360

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Oxford White Description: Used 2014 Ford Focus SE for sale - $9,820, 27,168 miles with Sport Package, Alloy Wheels
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2014 Toyota Camry SE Used Cars in Norwich, CT 06360

Fair Deal
$783 BELOW
CarGurus IMV of $14,683

Price: $13,900

Mileage: 45,160

Location: Norwich, CT 06360

Average time on market: 32 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Super White Description: Used 2014 Toyota Camry SE for sale - $13,900, 45,160 miles with Alloy Wheels
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2015 Toyota Camry SE Used Cars in Norwich, CT 06360

Fair Deal
$804 BELOW
CarGurus IMV of $14,704

Price: $13,900

Mileage: 45,948

Location: Norwich, CT 06360

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Attitude Black Description: Used 2015 Toyota Camry SE for sale - $13,900, 45,948 miles with Alloy Wheels
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2015 Toyota Sienna L 7-Passenger Used Cars in Norwich, CT 06360

Fair Deal
$913 BELOW
CarGurus IMV of $21,613

Price: $20,700

Mileage: 29,572

Location: Norwich, CT 06360

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Attitude Black Description: Used 2015 Toyota Sienna L 7-Passenger for sale - $20,700, 29,572 miles with Alloy Wheels
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2014 Hyundai Elantra GT Base Used Cars in Norwich, CT 06360

Fair Deal
$611 BELOW
CarGurus IMV of $11,911

Price: $11,300

Mileage: 39,514

Location: Norwich, CT 06360

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Geranium Red Description: Used 2014 Hyundai Elantra GT Base for sale - $11,300, 39,514 miles
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2015 Subaru Legacy 2.5i Used Cars in Norwich, CT 06360

Fair Deal
$482 BELOW
CarGurus IMV of $14,882

Price: $14,400

Mileage: 59,474

Location: Norwich, CT 06360

Average time on market: 30 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Venetian Red Pearl Description: Used 2015 Subaru Legacy 2.5i for sale - $14,400, 59,474 miles
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2011 Chevrolet Cruze LTZ Used Cars in Norwich, CT 06360

Fair Deal
$454 BELOW
CarGurus IMV of $9,079

Price: $8,625

Mileage: 84,414

Location: Norwich, CT 06360

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Imperial Blue Metallic Description: Used 2011 Chevrolet Cruze LTZ for sale - $8,625, 84,414 miles with Alloy Wheels
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2005 Acura TL FWD Used Cars in Norwich, CT 06360

Fair Deal
$425 BELOW
CarGurus IMV of $7,825

Price: $7,400

Mileage: 99,574

Location: Norwich, CT 06360

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Manual Overdrive Color: Nighthawk Black Pearl Description: Used 2005 Acura TL FWD for sale - $7,400, 99,574 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 1, 2017
I did not see this car on the lot when I visited. I was shown several others twice the price. Very cordial, but I was not looking in that price range (although it would have been nice!)
Is this review helpful? Yes | No

Response from Charles Toyota:

Lynn, we regret to hear the vehicle you were interested in had already sold. It is always our goal to provide you with a five-star experience. We would be more than happy to work with you to find a vehicle you love that's in your price range. Please reach out at your convenience so we can discuss your options.

Best,
Charles Toyota Team
Jul 9, 2017
overall experience was good even though going to a dealership was never a good experience in general.,i am a get to the point kind of person,,i expected the worse but was pleased with the visit,,i did purchase the truck,will not know how follow up service will be ,time will tell.-,keith a sales manager was typical sales rep,but with due respect nice person to deal with,my salesman was david who was very pleasant to deal with ,all things considered time will tell if all goes well I would probably purchase another vehicle from Charles toyota
Is this review helpful? Yes | No

Response from Charles Toyota:

Bernie, we appreciate your feedback.  We're glad to hear that you had a positive experience with us.  We'll let Keith and David know to keep up the good work.  We hope to see you again, thank you for your business!
Jun 9, 2017
Make sure to see all equipment and confirm vehicle operation (key fobs, electrical system) before making a deal. If something is missing you pay extra. Don;t expect them to follow through and give you a call with updates.
Is this review helpful? Yes | No

Response from Charles Toyota:

Keith, we are concerned that you did not receive the usual kind of stellar service we pride ourselves on. We work hard to make sure all our visitors get honest, trustworthy, customer-oriented care and are concerned you did not find that with us. Please send us your contact information at your convenience so we can reach out to you and work on resolving any remaining problems.
Charles Toyota Team
May 6, 2017
non advertised dealer documentation fees and other fees. Should advertise all your fees and the total cost of the car.....
Is this review helpful? Yes | No

Response from Charles Toyota:

Barry, this was an oversight by us and a third party website that has been corrected.  We apologize for any inconvenience we may have caused.  If there's anything else we can do for you, please don't hesitate to contact us.    -Charles Toyota Team
Apr 5, 2017
Top flight dealership. Definitely a 5 star business. The vehicle was clean and performed well. I didn't purchase it because on my way home my back told me it was not a good fit. The people I met with knew their product and presented it well. I owe a big thanks to all I met at Charles Toyota.
Is this review helpful? Yes | No

Response from Charles Toyota:

Thank you for the five-star review, Leo! We are glad that we could help you and made a great impression, even if you did not ultimately end up purchasing with us. We pride ourselves on good customer service and our friendly and welcoming staff. We hope you think of us again in the future.
Mar 26, 2017
Ray made me feel comfortable on my test drive. He was extremely knowledgable about the RAV4 I came in to look at. He prepared paperwork for my arrival on the vehicle, carfax and another detailed record. Highly recommend Ray and his manager for your car buying needs!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Toyota:

Ashley, thank you for the wonderful review! We will be certain to tell Ray how happy you were with his service. We are so glad you felt comfortable and at home in our dealership. Thank you for your recommendation, and we hope to see you again in the future.
Charles Toyota Team
Feb 11, 2017
I had an amazing experience with Charles Toyota! They got back to me right away about this and another car I was interested in. The other car was exactly what I was looking for and even though my credit isn't great they were able to get me a loan at an acceptable interest rate. I couldn't be happier with my new car or the friendly staff that helped me out. My salesman, Lou, was extremely knowledgeable and Tom, the GM personally worked with me on pricing and getting the loan. I would highly recommend Charles Toyota!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Toyota:

Thanks for your review, Heather!  We're happy to hear that you had such a good experience with us.  We'll be sure to pass along your kind words to our team.  We hope to see you again, we appreciate your business and your recommendation!
Dec 27, 2016
Car was not certified. They were unwilling to reduce price and were difficult to deal with on the trade in value.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Toyota:

Paul-
Thank you for your honest feedback. We are always looking for ways to improve our business, so your review is very much appreciated.
Nov 26, 2016
they just call but no information sent as we requested
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Toyota:

Hello, Chanthoeun. We regret to hear your experience didn't meet your expectations. We work hard to provide our customers with a 5-star experience, and we'd appreciate another chance to achieve this goal with you. Please contact us at your convenience so we can work on making amends. Thank you, Charles Toyota Team
Nov 18, 2016
mdaytqn
Set up an appointment quickly to test drive a car. Wonderful staff in every department. No pressure sales talk. Would not hesitate to return.
Is this review helpful? Yes | No

Response from Charles Toyota:

Thank you for your wonderful review! We're happy to hear about your great experience with our staff. We appreciate your business and we look forward to seeing you again! Best, Charles Toyota Team
Sep 7, 2016
David was very helpful. The car was sold before I could get back there, but I would recommend them
Is this review helpful? Yes | No

Response from Charles Toyota:

Thanks for your kind review, Tracy!  We're so happy to  hear that David provided you with great service.  It's unfortunate that the car you were interested in sold, but we're always here to show you the other quality vehicles we have in stock.  Thanks for stopping by, we hope to see you again!
Sep 1, 2016
Not great! Not flexible at all. Jeep has been for sale for months and they will not negotiate.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Toyota:

We regret to hear that we didn't meet your expectations, Tom.  It's always our goal to provide quality vehicles at a fair price for our customers.  We would appreciate a chance to make things right - please contact us so we can fix anything that went wrong.  -Charles Toyota Team
Jun 29, 2016
Good
Is this review helpful? Yes | No

Response from Charles Toyota:

Hi Conroy, thanks for your review! We are glad you had a good experience. Thanks!
Read 14 old reviews
Nov 21, 2015
Five stars
Is this review helpful? Yes | No
Oct 7, 2015
Very unreasonable and unprofessional service department. Sales department is great though. My car had brake issues when I first bought it and it took almost a month to fix.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 27, 2015
Honest deal, friendly staff worth checkign out.
Is this review helpful? Yes | No

Response from Charles Toyota:

We truly appreciate your stamp of approval, Don; enjoy your new vehicle!
Jan 6, 2015
Excellent Car, Excellent salesman (Keith Burrows), Excellent Price, Excellent Dealership. Drove 125 miles to get there, well worth the trip. Will not be disappointed.
Is this review helpful? Yes | No
Aug 20, 2014
Prompt. Open to offer.
Is this review helpful? Yes | No
May 17, 2014
Did not answer questions when did respond was very generic no reason for me to go there when I can buy for similar closer to me
Is this review helpful? Yes | No
Sep 14, 2013
I called on Thursday and asked if the Ford F250 was there and I was told,it is there.I told them I would be there between 2-3PM on Fridaay. The salesman guarenteed me itwould be there when I showed up,because it would be a 2 hour ride for me.He said"no problem." I showed up at 8:30 AM right when they opened,I could not find the truck.A salesman asked whats up and I told him,he tried to find where the truck is.Come to find out the salesman I talked to sold it before closing Thursday night.I got no phone call or anything.So it ended up a 4 hour ride for nothing,all they care about is a dollar and do not care anything about the customers.I would give Zero stars but you have to give a least one star.I was not happy and they did not care about me or having me drive 4 hours for nothing.Do not shop for cars or trucks here,you will Not be happy.Do not shop there.Bad Bussiness Practices
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 7, 2013
Dealer responded quickly
Is this review helpful? Yes | No
Jun 25, 2013
Bought it
Is this review helpful? Yes | No
Jun 17, 2013
Made arrangements with the internet person to view a car and I arrived as scheduled the car was at the honda dealer getting working on. Wasted an hour each way. Never going there again.
Is this review helpful? Yes | No
May 17, 2013
I haven't purchased a vehicle yet, the one I was interested in was sold before I could get to Norwich. I am working with Lou at Charles Toyota to find another one. My experience has been positive.
Is this review helpful? Yes | No
Dec 23, 2012
immediate respose.but have not purchased vehicle from them
Is this review helpful? Yes | No
Jul 15, 2012
noeljr
5
The vehicle I looked at was not what I wanted but the dealer went above and beyond making sure my needs were meet and I ended up purchasing the vehicle and received fantastic service. I would recommend this dealer to my family and friends.
Is this review helpful? Yes | No
Mar 3, 2012
Salesmen Mike Collins super nice and helpful!!
Is this review helpful? Yes | No

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