Charles Toyota

New Owner Events, Rent A Car, Toyota Certified Used Vehicles, Toyota Tire
Center

500 West Thames Street
Norwich, CT 06360

Sales: (860) 889-8375

Service: (855) 978-7588

Closed Today (Sun)
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2015 Chevrolet Camaro LT1 Used Cars in Norwich, CT 06360

Great Deal
$2,948 BELOW
Instant Market Value of $19,873

Price: $16,925

Mileage: 27,490

Location: Norwich, CT 06360

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2015 Chevrolet Camaro LT1 for sale - $16,925, 27,490 miles with Alloy Wheels
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2011 Toyota 4Runner SR5 4WD Used Cars in Norwich, CT 06360

Good Deal
$2,274 BELOW
Instant Market Value of $21,249

Price: $18,975

Mileage: 95,879

Location: Norwich, CT 06360

Average time on market: 39 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Magnetic Gray Metallic Description: Used 2011 Toyota 4Runner SR5 4WD for sale - $18,975, 95,879 miles with Alloy Wheels
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2013 Subaru Legacy Used Cars in Norwich, CT 06360

Good Deal
$1,598 BELOW
Instant Market Value of $11,498

Price: $9,900

Mileage: 101,794

Location: Norwich, CT 06360

Average time on market: 38 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Twilight Blue Metallic Description: Used 2013 Subaru Legacy for sale - $9,900, 101,794 miles
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2015 Honda CR-V EX-L AWD Used Cars in Norwich, CT 06360

Good Deal
$1,456 BELOW
Instant Market Value of $22,356

Price: $20,900

Mileage: 40,803

Location: Norwich, CT 06360

Average time on market: 27 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: White Diamond Pearl Description: Used 2015 Honda CR-V EX-L AWD for sale - $20,900, 40,803 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
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2014 Hyundai Elantra SE Used Cars in Norwich, CT 06360

Good Deal
$1,193 BELOW
Instant Market Value of $11,643

Price: $10,450

Mileage: 36,119

Location: Norwich, CT 06360

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Shimmering Silver Description: Used 2014 Hyundai Elantra SE for sale - $10,450, 36,119 miles
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2011 Dodge Durango Crew Used Cars in Norwich, CT 06360

Good Deal
$1,831 BELOW
Instant Market Value of $13,731

Price: $11,900

Mileage: 108,932

Location: Norwich, CT 06360

Average time on market: 25 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2011 Dodge Durango Crew for sale - $11,900, 108,932 miles with Alloy Wheels
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2006 Toyota RAV4 Base AWD Used Cars in Norwich, CT 06360

Good Deal
$1,442 BELOW
Instant Market Value of $6,342

Price: $4,900

Mileage: 177,320

Location: Norwich, CT 06360

Average time on market: 19 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Classic Silver Metallic Description: Used 2006 Toyota RAV4 Base AWD for sale - $4,900, 177,320 miles with Steel Wheels
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2013 Mazda CX-5 Touring AWD Used Cars in Norwich, CT 06360

Good Deal
$1,401 BELOW
Instant Market Value of $14,851

Price: $13,450

Mileage: 73,303

Location: Norwich, CT 06360

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Liquid Silver Metallic Description: Used 2013 Mazda CX-5 Touring AWD for sale - $13,450, 73,303 miles with Alloy Wheels
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2016 Toyota Tacoma Double Cab V6 Limited 4WD Used Cars in Norwich, CT 06360

Good Deal
$1,453 BELOW
Instant Market Value of $33,953

Price: $32,500

Mileage: 28,313

Location: Norwich, CT 06360

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Super White Description: Used 2016 Toyota Tacoma Double Cab V6 Limited 4WD for sale - $32,500, 28,313 miles with Navigation System, Leather Seats, Sunroof/Moonroof
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2013 Toyota Prius Two Used Cars in Norwich, CT 06360

Good Deal
$942 BELOW
Instant Market Value of $13,792

Price: $12,850

Mileage: 63,638

Location: Norwich, CT 06360

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Barcelona Red Metallic Description: Used 2013 Toyota Prius Two for sale - $12,850, 63,638 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/22/08/58/2013_toyota_rav4-pic-6725998276631479869-152x114.jpeg

2013 Toyota RAV4 Limited AWD Used Cars in Norwich, CT 06360

Good Deal
$1,353 BELOW
Instant Market Value of $19,253

Price: $17,900

Mileage: 62,610

Location: Norwich, CT 06360

Average time on market: 37 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Barcelona Red Metallic Description: Used 2013 Toyota RAV4 Limited AWD for sale - $17,900, 62,610 miles with Navigation System, Sunroof/Moonroof, Alloy Wheels
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2015 Subaru Forester 2.5i Used Cars in Norwich, CT 06360

Fair Deal
$912 BELOW
Instant Market Value of $16,862

Price: $15,950

Mileage: 59,028

Location: Norwich, CT 06360

Average time on market: 29 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Satin White Pearl Description: Used 2015 Subaru Forester 2.5i for sale - $15,950, 59,028 miles
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2008 Honda CR-V EX AWD Used Cars in Norwich, CT 06360

Fair Deal
$842 BELOW
Instant Market Value of $10,292

Price: $9,450

Mileage: 103,530

Location: Norwich, CT 06360

Average time on market: 23 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Whistler Silver Metallic Description: Used 2008 Honda CR-V EX AWD for sale - $9,450, 103,530 miles with Sunroof/Moonroof
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2013 Mercedes-Benz C-Class Used Cars in Norwich, CT 06360

Fair Deal
$1,172 BELOW
Instant Market Value of $19,967

Price: $18,795

Mileage: 40,334

Location: Norwich, CT 06360

Average time on market: 36 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Black Description: Used 2013 Mercedes-Benz C-Class for sale - $18,795, 40,334 miles with Sport Package, Sunroof/Moonroof
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2013 Nissan Rogue SV AWD Used Cars in Norwich, CT 06360

Fair Deal
$761 BELOW
Instant Market Value of $15,511

Price: $14,750

Mileage: 38,173

Location: Norwich, CT 06360

Average time on market: 47 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Graphite Blue Metallic Description: Used 2013 Nissan Rogue SV AWD for sale - $14,750, 38,173 miles with Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 9, 2017
overall experience was good even though going to a dealership was never a good experience in general.,i am a get to the point kind of person,,i expected the worse but was pleased with the visit,,i did purchase the truck,will not know how follow up service will be ,time will tell.-,keith a sales manager was typical sales rep,but with due respect nice person to deal with,my salesman was david who was very pleasant to deal with ,all things considered time will tell if all goes well I would probably purchase another vehicle from Charles toyota
Is this review helpful? Yes | No

Response from Charles Toyota:

Bernie, we appreciate your feedback.  We're glad to hear that you had a positive experience with us.  We'll let Keith and David know to keep up the good work.  We hope to see you again, thank you for your business!
Jun 9, 2017
Make sure to see all equipment and confirm vehicle operation (key fobs, electrical system) before making a deal. If something is missing you pay extra. Don;t expect them to follow through and give you a call with updates.
Is this review helpful? Yes | No

Response from Charles Toyota:

Keith, we are concerned that you did not receive the usual kind of stellar service we pride ourselves on. We work hard to make sure all our visitors get honest, trustworthy, customer-oriented care and are concerned you did not find that with us. Please send us your contact information at your convenience so we can reach out to you and work on resolving any remaining problems.
Charles Toyota Team
May 6, 2017
non advertised dealer documentation fees and other fees. Should advertise all your fees and the total cost of the car.....
Is this review helpful? Yes | No

Response from Charles Toyota:

Barry, this was an oversight by us and a third party website that has been corrected.  We apologize for any inconvenience we may have caused.  If there's anything else we can do for you, please don't hesitate to contact us.    -Charles Toyota Team
Apr 5, 2017
Top flight dealership. Definitely a 5 star business. The vehicle was clean and performed well. I didn't purchase it because on my way home my back told me it was not a good fit. The people I met with knew their product and presented it well. I owe a big thanks to all I met at Charles Toyota.
Is this review helpful? Yes | No

Response from Charles Toyota:

Thank you for the five-star review, Leo! We are glad that we could help you and made a great impression, even if you did not ultimately end up purchasing with us. We pride ourselves on good customer service and our friendly and welcoming staff. We hope you think of us again in the future.
Mar 26, 2017
Ray made me feel comfortable on my test drive. He was extremely knowledgable about the RAV4 I came in to look at. He prepared paperwork for my arrival on the vehicle, carfax and another detailed record. Highly recommend Ray and his manager for your car buying needs!
1 of 1 people found this review helpful.
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Response from Charles Toyota:

Ashley, thank you for the wonderful review! We will be certain to tell Ray how happy you were with his service. We are so glad you felt comfortable and at home in our dealership. Thank you for your recommendation, and we hope to see you again in the future.
Charles Toyota Team
Feb 11, 2017
I had an amazing experience with Charles Toyota! They got back to me right away about this and another car I was interested in. The other car was exactly what I was looking for and even though my credit isn't great they were able to get me a loan at an acceptable interest rate. I couldn't be happier with my new car or the friendly staff that helped me out. My salesman, Lou, was extremely knowledgeable and Tom, the GM personally worked with me on pricing and getting the loan. I would highly recommend Charles Toyota!!
1 of 1 people found this review helpful.
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Response from Charles Toyota:

Thanks for your review, Heather!  We're happy to hear that you had such a good experience with us.  We'll be sure to pass along your kind words to our team.  We hope to see you again, we appreciate your business and your recommendation!
Dec 27, 2016
Car was not certified. They were unwilling to reduce price and were difficult to deal with on the trade in value.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Toyota:

Paul-
Thank you for your honest feedback. We are always looking for ways to improve our business, so your review is very much appreciated.
Nov 26, 2016
they just call but no information sent as we requested
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Toyota:

Hello, Chanthoeun. We regret to hear your experience didn't meet your expectations. We work hard to provide our customers with a 5-star experience, and we'd appreciate another chance to achieve this goal with you. Please contact us at your convenience so we can work on making amends. Thank you, Charles Toyota Team
Nov 18, 2016
mdaytqn
Set up an appointment quickly to test drive a car. Wonderful staff in every department. No pressure sales talk. Would not hesitate to return.
Is this review helpful? Yes | No

Response from Charles Toyota:

Thank you for your wonderful review! We're happy to hear about your great experience with our staff. We appreciate your business and we look forward to seeing you again! Best, Charles Toyota Team
Sep 7, 2016
David was very helpful. The car was sold before I could get back there, but I would recommend them
Is this review helpful? Yes | No

Response from Charles Toyota:

Thanks for your kind review, Tracy!  We're so happy to  hear that David provided you with great service.  It's unfortunate that the car you were interested in sold, but we're always here to show you the other quality vehicles we have in stock.  Thanks for stopping by, we hope to see you again!
Sep 1, 2016
Not great! Not flexible at all. Jeep has been for sale for months and they will not negotiate.
1 of 1 people found this review helpful.
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Response from Charles Toyota:

We regret to hear that we didn't meet your expectations, Tom.  It's always our goal to provide quality vehicles at a fair price for our customers.  We would appreciate a chance to make things right - please contact us so we can fix anything that went wrong.  -Charles Toyota Team
Jun 29, 2016
Good
Is this review helpful? Yes | No

Response from Charles Toyota:

Hi Conroy, thanks for your review! We are glad you had a good experience. Thanks!
Nov 21, 2015
Five stars
Is this review helpful? Yes | No
Oct 7, 2015
Very unreasonable and unprofessional service department. Sales department is great though. My car had brake issues when I first bought it and it took almost a month to fix.
3 of 3 people found this review helpful.
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Jul 27, 2015
Honest deal, friendly staff worth checkign out.
Is this review helpful? Yes | No

Response from Charles Toyota:

We truly appreciate your stamp of approval, Don; enjoy your new vehicle!
Read 11 old reviews
Jan 6, 2015
Excellent Car, Excellent salesman (Keith Burrows), Excellent Price, Excellent Dealership. Drove 125 miles to get there, well worth the trip. Will not be disappointed.
Is this review helpful? Yes | No
Aug 20, 2014
Prompt. Open to offer.
Is this review helpful? Yes | No
May 17, 2014
Did not answer questions when did respond was very generic no reason for me to go there when I can buy for similar closer to me
Is this review helpful? Yes | No
Sep 14, 2013
I called on Thursday and asked if the Ford F250 was there and I was told,it is there.I told them I would be there between 2-3PM on Fridaay. The salesman guarenteed me itwould be there when I showed up,because it would be a 2 hour ride for me.He said"no problem." I showed up at 8:30 AM right when they opened,I could not find the truck.A salesman asked whats up and I told him,he tried to find where the truck is.Come to find out the salesman I talked to sold it before closing Thursday night.I got no phone call or anything.So it ended up a 4 hour ride for nothing,all they care about is a dollar and do not care anything about the customers.I would give Zero stars but you have to give a least one star.I was not happy and they did not care about me or having me drive 4 hours for nothing.Do not shop for cars or trucks here,you will Not be happy.Do not shop there.Bad Bussiness Practices
1 of 1 people found this review helpful.
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Aug 7, 2013
Dealer responded quickly
Is this review helpful? Yes | No
Jun 25, 2013
Bought it
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Jun 17, 2013
Made arrangements with the internet person to view a car and I arrived as scheduled the car was at the honda dealer getting working on. Wasted an hour each way. Never going there again.
Is this review helpful? Yes | No
May 17, 2013
I haven't purchased a vehicle yet, the one I was interested in was sold before I could get to Norwich. I am working with Lou at Charles Toyota to find another one. My experience has been positive.
Is this review helpful? Yes | No
Dec 23, 2012
immediate respose.but have not purchased vehicle from them
Is this review helpful? Yes | No
Jul 15, 2012
noeljr
5
The vehicle I looked at was not what I wanted but the dealer went above and beyond making sure my needs were meet and I ended up purchasing the vehicle and received fantastic service. I would recommend this dealer to my family and friends.
Is this review helpful? Yes | No
Mar 3, 2012
Salesmen Mike Collins super nice and helpful!!
Is this review helpful? Yes | No

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