Charles Toyota

New Owner Events, Rent A Car, Toyota Certified Used Vehicles, Toyota Tire
Center

500 West Thames Street
Norwich, CT 06360

Sales: (860) 736-3135

Service: (855) 978-7588

Today 8:30 AM - 5:00 PM
(Closed Now)
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https://static.cargurus.com/images/forsale/2018/05/15/10/53/2015_toyota_highlander-pic-7362342242611155453-152x114.jpeg

2015 Toyota Highlander LE Plus AWD Used Cars in Norwich, CT 06360

Good Deal
$1,516 BELOW
CarGurus IMV of $24,916

Price: $23,400

Mileage: 57,019

Location: Norwich, CT 06360

Average time on market: 33 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Shoreline Blue Pearl Description: Used 2015 Toyota Highlander LE Plus AWD for sale - $23,400, 57,019 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/04/10/51/2015_toyota_corolla-pic-638605845137213959-152x114.jpeg

2015 Toyota Corolla S Used Cars in Norwich, CT 06360

Good Deal
$1,423 BELOW
CarGurus IMV of $14,318

Price: $12,895

Mileage: 38,091

Location: Norwich, CT 06360

Average time on market: 32 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Slate Metallic Description: Used 2015 Toyota Corolla S for sale - $12,895, 38,091 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/09/20/10/2015_toyota_venza-pic-5133651515499278607-152x114.jpeg

2015 Toyota Venza LE AWD Used Cars in Norwich, CT 06360

Good Deal
$1,093 BELOW
CarGurus IMV of $18,688

Price: $17,595

Mileage: 35,097

Location: Norwich, CT 06360

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Celestial Silver Metallic Description: Used 2015 Toyota Venza LE AWD for sale - $17,595, 35,097 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/26/10/13/2014_hyundai_sonata-pic-2759871459345418042-152x114.jpeg

2014 Hyundai Sonata GLS FWD Used Cars in Norwich, CT 06360

Good Deal
$1,045 BELOW
CarGurus IMV of $10,945

Price: $9,900

Mileage: 69,270

Location: Norwich, CT 06360

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Pacific Blue Pearl Description: Used 2014 Hyundai Sonata GLS FWD for sale - $9,900, 69,270 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/02/21/21/2008_jeep_wrangler-pic-295456126212469595-152x114.jpeg

2008 Jeep Wrangler Rubicon Used Cars in Norwich, CT 06360

Good Deal
$1,314 BELOW
CarGurus IMV of $16,209

Price: $14,895

Mileage: 101,694

Location: Norwich, CT 06360

Average time on market: 20 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Red Rock Crystal Pearlcoat/black Hard Top Description: Used 2008 Jeep Wrangler Rubicon for sale - $14,895, 101,694 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/05/10/37/2016_nissan_sentra-pic-8991445117372198916-152x114.jpeg

2016 Nissan Sentra S Used Cars in Norwich, CT 06360

Good Deal
$799 BELOW
CarGurus IMV of $11,694

Price: $10,895

Mileage: 33,529

Location: Norwich, CT 06360

Average time on market: 25 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Deep Blue Pearl Description: Used 2016 Nissan Sentra S for sale - $10,895, 33,529 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2018/05/01/19/44/2016_ford_focus-pic-8733284734953627475-152x114.jpeg

2016 Ford Focus SE Hatchback Used Cars in Norwich, CT 06360

Fair Deal
$714 BELOW
CarGurus IMV of $11,514

Price: $10,800

Mileage: 44,152

Location: Norwich, CT 06360

Average time on market: 51 days Certified Pre-Owned: No Transmission: Automatic Color: Ingot Silver Description: Used 2016 Ford Focus SE Hatchback for sale - $10,800, 44,152 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/19/09/57/2016_toyota_corolla-pic-1221742700249162015-152x114.jpeg

2016 Toyota Corolla S Plus Used Cars in Norwich, CT 06360

Fair Deal
$558 BELOW
CarGurus IMV of $15,953

Price: $15,395

Mileage: 20,461

Location: Norwich, CT 06360

Average time on market: 27 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Super White Description: Used 2016 Toyota Corolla S Plus for sale - $15,395, 20,461 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/21/23/01/2015_honda_civic-pic-7447072328048425412-152x114.jpeg

2015 Honda Civic LX Used Cars in Norwich, CT 06360

Fair Deal
$383 BELOW
CarGurus IMV of $13,278

Price: $12,895

Mileage: 30,921

Location: Norwich, CT 06360

Average time on market: 27 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Dyno Blue Pearl Description: Used 2015 Honda Civic LX for sale - $12,895, 30,921 miles
https://static.cargurus.com/images/forsale/2018/05/18/11/20/2017_toyota_camry-pic-829618564749671630-152x114.jpeg

2017 Toyota Camry SE Used Cars in Norwich, CT 06360

Fair Deal
$447 BELOW
CarGurus IMV of $16,297

Price: $15,850

Mileage: 39,768

Location: Norwich, CT 06360

Average time on market: 32 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Celestial Silver Metallic Description: Used 2017 Toyota Camry SE for sale - $15,850, 39,768 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/20/11/24/2014_dodge_dart-pic-5574562741508732564-152x114.jpeg

2014 Dodge Dart Limited Used Cars in Norwich, CT 06360

Fair Deal
$442 BELOW
CarGurus IMV of $13,337

Price: $12,895

Mileage: 33,262

Location: Norwich, CT 06360

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tungsten Metallic Clearcoat Description: Used 2014 Dodge Dart Limited for sale - $12,895, 33,262 miles with Leather Seats, Sunroof/Moonroof, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2018/06/15/11/55/2007_lexus_is_250-pic-7361323820761306280-152x114.jpeg

2007 Lexus IS 250 AWD Used Cars in Norwich, CT 06360

Fair Deal
$290 BELOW
CarGurus IMV of $7,185

Price: $6,895

Mileage: 169,541

Location: Norwich, CT 06360

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Sapphire Description: Used 2007 Lexus IS 250 AWD for sale - $6,895, 169,541 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/20/11/24/2015_jeep_wrangler_unlimited-pic-2195755339595034276-152x114.jpeg

2015 Jeep Wrangler Unlimited Rubicon Used Cars in Norwich, CT 06360

Fair Deal
$760 BELOW
CarGurus IMV of $31,160

Price: $30,400

Mileage: 62,282

Location: Norwich, CT 06360

Average time on market: 50 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Hydro Blue Pearl Coat Description: Used 2015 Jeep Wrangler Unlimited Rubicon for sale - $30,400, 62,282 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/19/09/57/2013_chevrolet_silverado_1500-pic-2184973097368769312-152x114.jpeg

2013 Chevrolet Silverado 1500 LT Extended Cab 4WD Used Cars in Norwich, CT 06360

Fair Deal
$289 BELOW
CarGurus IMV of $20,689

Price: $20,400

Mileage: 81,157

Location: Norwich, CT 06360

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Deep Ruby Metallic Description: Used 2013 Chevrolet Silverado 1500 LT Extended Cab 4WD for sale - $20,400, 81,157 miles with Suspension Package, Alloy Wheels, Appearance Package, Z 71 Package, Z71 Package
https://static.cargurus.com/images/forsale/2018/06/15/11/55/2015_ford_escape-pic-2317181351250643624-152x114.jpeg

2015 Ford Escape SE 4WD Used Cars in Norwich, CT 06360

Fair Deal
$212 BELOW
CarGurus IMV of $16,997

Price: $16,785

Mileage: 38,534

Location: Norwich, CT 06360

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Platinum Metallic Tri-coat Description: Used 2015 Ford Escape SE 4WD for sale - $16,785, 38,534 miles with Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 1, 2018
Everyone at Charles Toyota was extremely helpful, friendly and made buying my truck a fun and exciting experience. I would definitely recommend them to everyone. When I need another vehicle I will go back for sure!!
May 26, 2018
Miss Ani
Great service!
Dec 28, 2017
Great, very friendly workers! All recommendations!
Response from current dealership:
Thank you for the five-star review. We appreciate your feedback!
Dec 27, 2017
The best.. Keith the manager was very helpful
Response from current dealership:
Thank you for the five-star review, Anthony. We appreciate your feedback!
Nov 1, 2017
I did not see this car on the lot when I visited. I was shown several others twice the price. Very cordial, but I was not looking in that price range (although it would have been nice!)
Response from current dealership:
Lynn, we regret to hear the vehicle you were interested in had already sold. It is always our goal to provide you with a five-star experience. We would be more than happy to work with you to find a vehicle you love that's in your price range. Please reach out at your convenience so we can discuss your options.

Best,
Charles Toyota Team
Jul 9, 2017
overall experience was good even though going to a dealership was never a good experience in general.,i am a get to the point kind of person,,i expected the worse but was pleased with the visit,,i did purchase the truck,will not know how follow up service will be ,time will tell.-,keith a sales manager was typical sales rep,but with due respect nice person to deal with,my salesman was david who was very pleasant to deal with ,all things considered time will tell if all goes well I would probably purchase another vehicle from Charles toyota
Response from current dealership:
Bernie, we appreciate your feedback.  We're glad to hear that you had a positive experience with us.  We'll let Keith and David know to keep up the good work.  We hope to see you again, thank you for your business!
Jun 9, 2017
Make sure to see all equipment and confirm vehicle operation (key fobs, electrical system) before making a deal. If something is missing you pay extra. Don;t expect them to follow through and give you a call with updates.
Response from current dealership:
Keith, we are concerned that you did not receive the usual kind of stellar service we pride ourselves on. We work hard to make sure all our visitors get honest, trustworthy, customer-oriented care and are concerned you did not find that with us. Please send us your contact information at your convenience so we can reach out to you and work on resolving any remaining problems.
Charles Toyota Team
May 6, 2017
non advertised dealer documentation fees and other fees. Should advertise all your fees and the total cost of the car.....
Response from current dealership:
Barry, this was an oversight by us and a third party website that has been corrected.  We apologize for any inconvenience we may have caused.  If there's anything else we can do for you, please don't hesitate to contact us.    -Charles Toyota Team
Apr 5, 2017
Top flight dealership. Definitely a 5 star business. The vehicle was clean and performed well. I didn't purchase it because on my way home my back told me it was not a good fit. The people I met with knew their product and presented it well. I owe a big thanks to all I met at Charles Toyota.
Response from current dealership:
Thank you for the five-star review, Leo! We are glad that we could help you and made a great impression, even if you did not ultimately end up purchasing with us. We pride ourselves on good customer service and our friendly and welcoming staff. We hope you think of us again in the future.
Mar 26, 2017
Ray made me feel comfortable on my test drive. He was extremely knowledgable about the RAV4 I came in to look at. He prepared paperwork for my arrival on the vehicle, carfax and another detailed record. Highly recommend Ray and his manager for your car buying needs!
1 people found this review helpful.
Response from current dealership:
Ashley, thank you for the wonderful review! We will be certain to tell Ray how happy you were with his service. We are so glad you felt comfortable and at home in our dealership. Thank you for your recommendation, and we hope to see you again in the future.
Charles Toyota Team
Feb 11, 2017
I had an amazing experience with Charles Toyota! They got back to me right away about this and another car I was interested in. The other car was exactly what I was looking for and even though my credit isn't great they were able to get me a loan at an acceptable interest rate. I couldn't be happier with my new car or the friendly staff that helped me out. My salesman, Lou, was extremely knowledgeable and Tom, the GM personally worked with me on pricing and getting the loan. I would highly recommend Charles Toyota!!
1 people found this review helpful.
Response from current dealership:
Thanks for your review, Heather!  We're happy to hear that you had such a good experience with us.  We'll be sure to pass along your kind words to our team.  We hope to see you again, we appreciate your business and your recommendation!
Dec 27, 2016
Car was not certified. They were unwilling to reduce price and were difficult to deal with on the trade in value.
1 people found this review helpful.
Response from current dealership:
Paul-
Thank you for your honest feedback. We are always looking for ways to improve our business, so your review is very much appreciated.
Nov 26, 2016
they just call but no information sent as we requested
1 people found this review helpful.
Response from current dealership:
Hello, Chanthoeun. We regret to hear your experience didn't meet your expectations. We work hard to provide our customers with a 5-star experience, and we'd appreciate another chance to achieve this goal with you. Please contact us at your convenience so we can work on making amends. Thank you, Charles Toyota Team
Nov 18, 2016
mdaytqn
Set up an appointment quickly to test drive a car. Wonderful staff in every department. No pressure sales talk. Would not hesitate to return.
Response from current dealership:
Thank you for your wonderful review! We're happy to hear about your great experience with our staff. We appreciate your business and we look forward to seeing you again! Best, Charles Toyota Team
Sep 7, 2016
David was very helpful. The car was sold before I could get back there, but I would recommend them
Response from current dealership:
Thanks for your kind review, Tracy!  We're so happy to  hear that David provided you with great service.  It's unfortunate that the car you were interested in sold, but we're always here to show you the other quality vehicles we have in stock.  Thanks for stopping by, we hope to see you again!
Sep 1, 2016
Not great! Not flexible at all. Jeep has been for sale for months and they will not negotiate.
1 people found this review helpful.
Response from current dealership:
We regret to hear that we didn't meet your expectations, Tom.  It's always our goal to provide quality vehicles at a fair price for our customers.  We would appreciate a chance to make things right - please contact us so we can fix anything that went wrong.  -Charles Toyota Team
Read 15 old reviews
Jun 29, 2016
Good
Response from current dealership:
Hi Conroy, thanks for your review! We are glad you had a good experience. Thanks!
Nov 21, 2015
Five stars
Oct 7, 2015
Very unreasonable and unprofessional service department. Sales department is great though. My car had brake issues when I first bought it and it took almost a month to fix.
3 people found this review helpful.
Jul 27, 2015
Honest deal, friendly staff worth checkign out.
Response from current dealership:
We truly appreciate your stamp of approval, Don; enjoy your new vehicle!
Jan 6, 2015
Excellent Car, Excellent salesman (Keith Burrows), Excellent Price, Excellent Dealership. Drove 125 miles to get there, well worth the trip. Will not be disappointed.
Aug 20, 2014
Prompt. Open to offer.
May 17, 2014
Did not answer questions when did respond was very generic no reason for me to go there when I can buy for similar closer to me
Sep 14, 2013
I called on Thursday and asked if the Ford F250 was there and I was told,it is there.I told them I would be there between 2-3PM on Fridaay. The salesman guarenteed me itwould be there when I showed up,because it would be a 2 hour ride for me.He said"no problem." I showed up at 8:30 AM right when they opened,I could not find the truck.A salesman asked whats up and I told him,he tried to find where the truck is.Come to find out the salesman I talked to sold it before closing Thursday night.I got no phone call or anything.So it ended up a 4 hour ride for nothing,all they care about is a dollar and do not care anything about the customers.I would give Zero stars but you have to give a least one star.I was not happy and they did not care about me or having me drive 4 hours for nothing.Do not shop for cars or trucks here,you will Not be happy.Do not shop there.Bad Bussiness Practices
1 people found this review helpful.
Aug 7, 2013
Dealer responded quickly
Jun 25, 2013
Bought it
Jun 17, 2013
Made arrangements with the internet person to view a car and I arrived as scheduled the car was at the honda dealer getting working on. Wasted an hour each way. Never going there again.
May 17, 2013
I haven't purchased a vehicle yet, the one I was interested in was sold before I could get to Norwich. I am working with Lou at Charles Toyota to find another one. My experience has been positive.
Dec 23, 2012
immediate respose.but have not purchased vehicle from them
Jul 15, 2012
noeljr
5
The vehicle I looked at was not what I wanted but the dealer went above and beyond making sure my needs were meet and I ended up purchasing the vehicle and received fantastic service. I would recommend this dealer to my family and friends.
Mar 3, 2012
Salesmen Mike Collins super nice and helpful!!

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