Charles Toyota

New Owner Events, Rent A Car, Toyota Certified Used Vehicles, Toyota Tire
Center

500 West Thames Street
Norwich, CT 06360

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Sales: (860) 736-3135

Service: (855) 978-7588

Today 8:30 AM - 8:00 PM (Closed Now)
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2017 Lexus RX 350 Used Cars in Norwich, CT 06360

Good Deal
$2,686 BELOW
CarGurus IMV of $32,186

Price: $29,500

Mileage: 49,990

Location: Norwich, CT 06360

Average time on market: 25 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Nightfall Mica Description: Used 2017 Lexus RX 350 for sale - $29,500, 49,990 miles with Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/14/20/52/2011_toyota_prius-pic-1172973968255160011-152x114.jpeg

2011 Toyota Prius Four Used Cars in Norwich, CT 06360

Good Deal
$793 BELOW
CarGurus IMV of $8,543

Price: $7,750

Mileage: 135,119

Location: Norwich, CT 06360

Average time on market: 18 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Classic Silver Metallic Description: Used 2011 Toyota Prius Four for sale - $7,750, 135,119 miles with Leather Seats, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/08/21/39/2016_toyota_tacoma-pic-6378118667618032374-152x114.jpeg

2016 Toyota Tacoma Double Cab V6 SR5 4WD Used Cars in Norwich, CT 06360

Good Deal
$1,080 BELOW
CarGurus IMV of $28,030

Price: $26,950

Mileage: 35,989

Location: Norwich, CT 06360

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Sky Metallic Description: Used 2016 Toyota Tacoma Double Cab V6 SR5 4WD for sale - $26,950, 35,989 miles with Backup Camera, SR5 Package, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/20/21/20/2017_ford_f-150-pic-5015835314900599883-152x114.jpeg

2017 Ford F-150 XL SuperCrew 4WD Used Cars in Norwich, CT 06360

Fair Deal
$1,383 BELOW
CarGurus IMV of $29,283

Price: $27,900

Mileage: 40,623

Location: Norwich, CT 06360

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2017 Ford F-150 XL SuperCrew 4WD for sale - $27,900, 40,623 miles with Alloy Wheels, Appearance Package
https://static.cargurus.com/images/forsale/2019/10/22/21/03/2006_toyota_tacoma-pic-8035025317807882760-152x114.jpeg

2006 Toyota Tacoma 2dr Regular Cab SB w/manual Used Cars in Norwich, CT 06360

Fair Deal
$887 BELOW
CarGurus IMV of $7,387

Price: $6,500

Mileage: 121,666

Location: Norwich, CT 06360

Certified Pre-Owned: No Transmission: 5-Speed Manual Overdrive Color: Desert Sand Mica Description: Used 2006 Toyota Tacoma 2dr Regular Cab SB w/manual for sale - $6,500, 121,666 miles
https://static.cargurus.com/images/forsale/2019/10/17/21/06/2016_toyota_camry-pic-8674963414339042459-152x114.jpeg

2016 Toyota Camry LE Used Cars in Norwich, CT 06360

Fair Deal
$589 BELOW
CarGurus IMV of $15,439

Price: $14,850

Mileage: 29,124

Location: Norwich, CT 06360

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Midnight Black Metallic Description: Used 2016 Toyota Camry LE for sale - $14,850, 29,124 miles with Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/20/11/38/2017_toyota_camry-pic-511271918233639103-152x114.jpeg

2017 Toyota Camry SE Used Cars in Norwich, CT 06360

Fair Deal
$538 BELOW
CarGurus IMV of $17,408

Price: $16,870

Mileage: 23,668

Location: Norwich, CT 06360

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Super White Description: Used 2017 Toyota Camry SE for sale - $16,870, 23,668 miles with Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/14/20/52/2016_toyota_corolla-pic-1407906961745839130-152x114.jpeg

2016 Toyota Corolla L Used Cars in Norwich, CT 06360

Fair Deal
$485 BELOW
CarGurus IMV of $13,355

Price: $12,870

Mileage: 37,355

Location: Norwich, CT 06360

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Classic Silver Metallic Description: Used 2016 Toyota Corolla L for sale - $12,870, 37,355 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2019/08/22/22/13/2016_toyota_tacoma-pic-6335388897990398740-152x114.jpeg

2016 Toyota Tacoma Double Cab V6 SR5 4WD Used Cars in Norwich, CT 06360

Fair Deal
$634 BELOW
CarGurus IMV of $28,024

Price: $27,390

Mileage: 36,089

Location: Norwich, CT 06360

Average time on market: 48 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Blazing Blue Pearl Description: Used 2016 Toyota Tacoma Double Cab V6 SR5 4WD for sale - $27,390, 36,089 miles with Navigation System, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/02/21/25/2016_toyota_highlander-pic-5850395081827472510-152x114.jpeg

2016 Toyota Highlander XLE AWD Used Cars in Norwich, CT 06360

Fair Deal
$522 BELOW
CarGurus IMV of $25,972

Price: $25,450

Mileage: 57,298

Location: Norwich, CT 06360

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Nautical Blue Metallic Description: Used 2016 Toyota Highlander XLE AWD for sale - $25,450, 57,298 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/06/21/07/2006_toyota_4runner-pic-4505655202768816790-152x114.jpeg

2006 Toyota 4Runner Limited V6 4WD Used Cars in Norwich, CT 06360

Fair Deal
$474 BELOW
CarGurus IMV of $10,964

Price: $10,490

Mileage: 149,424

Location: Norwich, CT 06360

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Shadow Mica Gray Description: Used 2006 Toyota 4Runner Limited V6 4WD for sale - $10,490, 149,424 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/12/21/03/2016_toyota_prius-pic-18705613486818220-152x114.jpeg

2016 Toyota Prius Two Used Cars in Norwich, CT 06360

Fair Deal
$221 BELOW
CarGurus IMV of $18,146

Price: $17,925

Mileage: 36,740

Location: Norwich, CT 06360

Average time on market: 33 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Magnetic Gray Metallic Description: Used 2016 Toyota Prius Two for sale - $17,925, 36,740 miles with Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/15/21/17/2013_toyota_avalon_hybrid-pic-4161736240107005804-152x114.jpeg

2013 Toyota Avalon Hybrid XLE Premium FWD Used Cars in Norwich, CT 06360

Fair Deal
$179 BELOW
CarGurus IMV of $14,174

Price: $13,995

Mileage: 86,443

Location: Norwich, CT 06360

Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Moulin Rouge Mica Description: Used 2013 Toyota Avalon Hybrid XLE Premium FWD for sale - $13,995, 86,443 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/11/07/17/04/2017_toyota_camry-pic-3037553914388500694-152x114.jpeg

2017 Toyota Camry LE Used Cars in Norwich, CT 06360

Fair Deal
$177 BELOW
CarGurus IMV of $17,027

Price: $16,850

Mileage: 27,073

Location: Norwich, CT 06360

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Parisian Night Pearl Description: Used 2017 Toyota Camry LE for sale - $16,850, 27,073 miles with Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/24/14/19/2016_toyota_highlander-pic-5468993685040397599-152x114.jpeg

2016 Toyota Highlander XLE AWD Used Cars in Norwich, CT 06360

Fair Deal
$126 BELOW
CarGurus IMV of $27,521

Price: $27,395

Mileage: 49,560

Location: Norwich, CT 06360

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Shoreline Blue Pearl Description: Used 2016 Toyota Highlander XLE AWD for sale - $27,395, 49,560 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 2, 2019
Immediate response. Unfortunately the car had been sold. Salesman was great.
Feb 5, 2019
very polite and helpful
1 people found this review helpful.
Nov 26, 2018
Andrew was great. Ray was pleasant during the test drive. Communication on wheel, tire, and grill swaps was very poor. The sales manager was not interested in having an open dialogue and answering product questions. He subjected me to a monologue repeatedly haranguing me on what price I would buy the vehicle rather than answering his customer’s questions.
3 people found this review helpful.
Jul 1, 2018
Everyone at Charles Toyota was extremely helpful, friendly and made buying my truck a fun and exciting experience. I would definitely recommend them to everyone. When I need another vehicle I will go back for sure!!
May 26, 2018
Miss Ani
Great service!
Dec 28, 2017
Great, very friendly workers! All recommendations!
Response from current dealership:
Thank you for the five-star review. We appreciate your feedback!
Dec 27, 2017
The best.. Keith the manager was very helpful
1 people found this review helpful.
Response from current dealership:
Thank you for the five-star review, Anthony. We appreciate your feedback!
Read 27 old reviews
Nov 1, 2017
I did not see this car on the lot when I visited. I was shown several others twice the price. Very cordial, but I was not looking in that price range (although it would have been nice!)
1 people found this review helpful.
Response from current dealership:
Lynn, we regret to hear the vehicle you were interested in had already sold. It is always our goal to provide you with a five-star experience. We would be more than happy to work with you to find a vehicle you love that's in your price range. Please reach out at your convenience so we can discuss your options.

Best,
Charles Toyota Team
Jul 9, 2017
overall experience was good even though going to a dealership was never a good experience in general.,i am a get to the point kind of person,,i expected the worse but was pleased with the visit,,i did purchase the truck,will not know how follow up service will be ,time will tell.-,keith a sales manager was typical sales rep,but with due respect nice person to deal with,my salesman was david who was very pleasant to deal with ,all things considered time will tell if all goes well I would probably purchase another vehicle from Charles toyota
Response from current dealership:
Bernie, we appreciate your feedback.  We're glad to hear that you had a positive experience with us.  We'll let Keith and David know to keep up the good work.  We hope to see you again, thank you for your business!
Jun 9, 2017
Make sure to see all equipment and confirm vehicle operation (key fobs, electrical system) before making a deal. If something is missing you pay extra. Don;t expect them to follow through and give you a call with updates.
1 people found this review helpful.
Response from current dealership:
Keith, we are concerned that you did not receive the usual kind of stellar service we pride ourselves on. We work hard to make sure all our visitors get honest, trustworthy, customer-oriented care and are concerned you did not find that with us. Please send us your contact information at your convenience so we can reach out to you and work on resolving any remaining problems.
Charles Toyota Team
May 6, 2017
non advertised dealer documentation fees and other fees. Should advertise all your fees and the total cost of the car.....
1 people found this review helpful.
Response from current dealership:
Barry, this was an oversight by us and a third party website that has been corrected.  We apologize for any inconvenience we may have caused.  If there's anything else we can do for you, please don't hesitate to contact us.    -Charles Toyota Team
Apr 5, 2017
Top flight dealership. Definitely a 5 star business. The vehicle was clean and performed well. I didn't purchase it because on my way home my back told me it was not a good fit. The people I met with knew their product and presented it well. I owe a big thanks to all I met at Charles Toyota.
Response from current dealership:
Thank you for the five-star review, Leo! We are glad that we could help you and made a great impression, even if you did not ultimately end up purchasing with us. We pride ourselves on good customer service and our friendly and welcoming staff. We hope you think of us again in the future.
Mar 26, 2017
Ray made me feel comfortable on my test drive. He was extremely knowledgable about the RAV4 I came in to look at. He prepared paperwork for my arrival on the vehicle, carfax and another detailed record. Highly recommend Ray and his manager for your car buying needs!
1 people found this review helpful.
Response from current dealership:
Ashley, thank you for the wonderful review! We will be certain to tell Ray how happy you were with his service. We are so glad you felt comfortable and at home in our dealership. Thank you for your recommendation, and we hope to see you again in the future.
Charles Toyota Team
Feb 11, 2017
I had an amazing experience with Charles Toyota! They got back to me right away about this and another car I was interested in. The other car was exactly what I was looking for and even though my credit isn't great they were able to get me a loan at an acceptable interest rate. I couldn't be happier with my new car or the friendly staff that helped me out. My salesman, Lou, was extremely knowledgeable and Tom, the GM personally worked with me on pricing and getting the loan. I would highly recommend Charles Toyota!!
1 people found this review helpful.
Response from current dealership:
Thanks for your review, Heather!  We're happy to hear that you had such a good experience with us.  We'll be sure to pass along your kind words to our team.  We hope to see you again, we appreciate your business and your recommendation!
Dec 27, 2016
Car was not certified. They were unwilling to reduce price and were difficult to deal with on the trade in value.
1 people found this review helpful.
Response from current dealership:
Paul-
Thank you for your honest feedback. We are always looking for ways to improve our business, so your review is very much appreciated.
Nov 26, 2016
they just call but no information sent as we requested
1 people found this review helpful.
Response from current dealership:
Hello, Chanthoeun. We regret to hear your experience didn't meet your expectations. We work hard to provide our customers with a 5-star experience, and we'd appreciate another chance to achieve this goal with you. Please contact us at your convenience so we can work on making amends. Thank you, Charles Toyota Team
Nov 18, 2016
mdaytqn
Set up an appointment quickly to test drive a car. Wonderful staff in every department. No pressure sales talk. Would not hesitate to return.
Response from current dealership:
Thank you for your wonderful review! We're happy to hear about your great experience with our staff. We appreciate your business and we look forward to seeing you again! Best, Charles Toyota Team
Sep 7, 2016
David was very helpful. The car was sold before I could get back there, but I would recommend them
Response from current dealership:
Thanks for your kind review, Tracy!  We're so happy to  hear that David provided you with great service.  It's unfortunate that the car you were interested in sold, but we're always here to show you the other quality vehicles we have in stock.  Thanks for stopping by, we hope to see you again!
Sep 1, 2016
Not great! Not flexible at all. Jeep has been for sale for months and they will not negotiate.
1 people found this review helpful.
Response from current dealership:
We regret to hear that we didn't meet your expectations, Tom.  It's always our goal to provide quality vehicles at a fair price for our customers.  We would appreciate a chance to make things right - please contact us so we can fix anything that went wrong.  -Charles Toyota Team
Jun 29, 2016
Good
Response from current dealership:
Hi Conroy, thanks for your review! We are glad you had a good experience. Thanks!
Nov 21, 2015
Five stars
Oct 7, 2015
Very unreasonable and unprofessional service department. Sales department is great though. My car had brake issues when I first bought it and it took almost a month to fix.
3 people found this review helpful.
Jul 27, 2015
Honest deal, friendly staff worth checkign out.
Response from current dealership:
We truly appreciate your stamp of approval, Don; enjoy your new vehicle!
Jan 6, 2015
Excellent Car, Excellent salesman (Keith Burrows), Excellent Price, Excellent Dealership. Drove 125 miles to get there, well worth the trip. Will not be disappointed.
Aug 20, 2014
Prompt. Open to offer.
May 17, 2014
Did not answer questions when did respond was very generic no reason for me to go there when I can buy for similar closer to me
Sep 14, 2013
I called on Thursday and asked if the Ford F250 was there and I was told,it is there.I told them I would be there between 2-3PM on Fridaay. The salesman guarenteed me itwould be there when I showed up,because it would be a 2 hour ride for me.He said"no problem." I showed up at 8:30 AM right when they opened,I could not find the truck.A salesman asked whats up and I told him,he tried to find where the truck is.Come to find out the salesman I talked to sold it before closing Thursday night.I got no phone call or anything.So it ended up a 4 hour ride for nothing,all they care about is a dollar and do not care anything about the customers.I would give Zero stars but you have to give a least one star.I was not happy and they did not care about me or having me drive 4 hours for nothing.Do not shop for cars or trucks here,you will Not be happy.Do not shop there.Bad Bussiness Practices
1 people found this review helpful.
Aug 7, 2013
Dealer responded quickly
Jun 25, 2013
Bought it
Jun 17, 2013
Made arrangements with the internet person to view a car and I arrived as scheduled the car was at the honda dealer getting working on. Wasted an hour each way. Never going there again.
May 17, 2013
I haven't purchased a vehicle yet, the one I was interested in was sold before I could get to Norwich. I am working with Lou at Charles Toyota to find another one. My experience has been positive.
Dec 23, 2012
immediate respose.but have not purchased vehicle from them
Jul 15, 2012
noeljr
5
The vehicle I looked at was not what I wanted but the dealer went above and beyond making sure my needs were meet and I ended up purchasing the vehicle and received fantastic service. I would recommend this dealer to my family and friends.
Mar 3, 2012
Salesmen Mike Collins super nice and helpful!!

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