Castilone Chrysler Dodge Jeep

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306 W Main St
Batavia, NY 14020

Sales: (844) 838-4585

Service: (866) 979-5377

Today 9:00am - 8:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 13, 2017
Terrible service. Regret ever stepping foot in that place. Rude, disorganized and snotty...experienced all this after spending 24 thousand dollars. Issue after issue. NEVER AGAIN will I go there nor will I recommend to anyone.
1 of 1 people found this review helpful.
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Nov 16, 2016
The whole team was great. Got the deal done in a couple hours. Will be a repeat buyer!
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Oct 25, 2016
They were very helpful and best of all, not pushy.
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Oct 21, 2016
They responded to my email quickly They listened and gave me top service. I am very well please. They treated me like family. They were reasonable in dealing with me on a small matter. I was able to bring my sister along with me and she purchase a Town & County Touring the same day! They made the process very easy. Two Town & County Touring sold the same day we drove away the same day happy campers! I would recommend them to anyone!
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Sep 24, 2016
Anne007
Responded quickly to my inquiry and very helpful in trying to set up a date to test drive a car.
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Sep 22, 2016
The dealer called the next day. They were polite and helpful, but I decided not to purchase at this time.
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Jun 15, 2016
Very nice and help full, did not buy this one but did purchase another one they had on their site
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Jun 3, 2016
Great people,
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May 24, 2016
Was told that this vechile was available.Gave salesman our credit card deposit over the phone for the special internet price. Never heard back from them. Had to call following day and was told that the vehicle was sold to customers that walked into the showroom. Was still told we were getting the van. Then told just the opposite. Salesman never put our deposit down. Kept being told we had the car then told it was already sold. Car was still being advertised days after we were told it was already sold. Found another dealer who had what we were looking for AND was very nice both on the phone and meeting him in person. I would NEVER rate Castilone as anything better than Poor or Terrible as just about anything they told me regarding this car's availability was a lie.
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May 2, 2016
Got back to me right away
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Mar 8, 2016
Bought this car with no regrets. Everyone was friendly and went over the top to make sure I was comfortable from basic maintenance on the car to financing. 100% transparency on each and every question I had. When you walk in ask for Tracy Hainsworth, he's the rep who helped me. If I need a new/used car I know I'll make the drive to Castilone again. -Pep
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Dec 10, 2015
Great Sales person, car needed detail work.
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Read 5 old reviews
Jun 7, 2015
nice costumer service and folow through
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Feb 4, 2015
not pushey or disrespectfull
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Jul 11, 2014
Great
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Aug 31, 2012
I made a special trip almost an hour drive to see one specific car that was On sale for $7995. I got the test drive, which was alright but wanted to try Out vehicle on a hill to check up hill power, salesman couldnt think of any Hills in area (I later spoke with friend that used to live there and he said there were hills all over the place, guess they just didn't want me to see it wouldn't do well on hills!) . Then I got back to office and we were talking pricing and they told me it was for sale for $9995! That's a he'll of a difference then the $7995 they had posted on Internet web-site! They tried to tell me it said on site that it said price was based on $2000 trade in or down payment, that that was on web site! So I brought up the web-site for the sales man and he just said I must have been missing something, but it just wasn't there! I was extremely upset I drove all that way just to be lied to and have them try and take me for more money! I'll never go back in future and will also tell everyone who's looking not to believe their pricing, because they lie! I went to another dealer to look at same make vehicle and they were very accomadating and said they had heard other dealerships sometimes do that ..... Lure people in thinking one price and then try to sell for another price! It's not right!
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Jul 18, 2012
Did not have a vehicle I was seeking.
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