CarLotz - Midlothian

11944 Midlothian Turnpike
Midlothian, VA 23113

Sales: (804) 835-6158

Today 9:00 AM - 7:00 PM
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https://static.cargurus.com/images/forsale/2018/02/15/16/58/2009_ford_explorer_sport_trac-pic-1531163960788576755-152x114.jpeg

2009 Ford Explorer Sport Trac Limited V8 4WD Used Cars in Midlothian, VA 23113

Great Deal
$2,809 BELOW
CarGurus IMV of $14,408

Price: $11,599

Mileage: 140,292

Location: Midlothian, VA 23113

Certified Pre-Owned: No Transmission: Automatic Color: Sangria Red Metallic Description: Used 2009 Ford Explorer Sport Trac Limited V8 4WD for sale - $11,599, 140,292 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/03/14/22/36/2015_ford_fusion-pic-2594176508510242497-152x114.jpeg

2015 Ford Fusion SE Used Cars in Midlothian, VA 23113

Great Deal
$2,372 BELOW
CarGurus IMV of $14,272

Price: $11,900

Mileage: 51,294

Location: Midlothian, VA 23113

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Bronze Fire Metallic Tinted Clearcoat Description: Used 2015 Ford Fusion SE for sale - $11,900, 51,294 miles
https://static.cargurus.com/images/forsale/2018/04/10/14/52/2015_toyota_highlander-pic-4473714613817457901-152x114.jpeg

2015 Toyota Highlander XLE V6 AWD Used Cars in Midlothian, VA 23113

Great Deal
$2,731 BELOW
CarGurus IMV of $30,731

Price: $28,000

Mileage: 28,937

Location: Midlothian, VA 23113

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Ooh La La Rouge Mica Description: Used 2015 Toyota Highlander XLE V6 AWD for sale - $28,000, 28,937 miles with Leather Seats, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/05/02/13/19/2016_jeep_wrangler_unlimited-pic-155086790965193196-152x114.jpeg

2016 Jeep Wrangler Unlimited Sport Used Cars in Midlothian, VA 23113

Great Deal
$4,270 BELOW
CarGurus IMV of $29,770

Price: $25,500

Mileage: 15,151

Location: Midlothian, VA 23113

Average time on market: 43 days Certified Pre-Owned: No Transmission: Manual Description: Used 2016 Jeep Wrangler Unlimited Sport for sale - $25,500, 15,151 miles
https://static.cargurus.com/images/forsale/2018/03/08/23/33/2015_mercedes-benz_m-class-pic-6676153728240880268-152x114.jpeg

2015 Mercedes-Benz M-Class ML 350 4MATIC Used Cars in Midlothian, VA 23113

Great Deal
$3,559 BELOW
CarGurus IMV of $26,557

Price: $22,998

Mileage: 68,906

Location: Midlothian, VA 23113

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Iridium Silver Metallic Description: Used 2015 Mercedes-Benz M-Class ML 350 4MATIC for sale - $22,998, 68,906 miles with Bluetooth, Sunroof/Moonroof, Off Road Package
https://static.cargurus.com/images/forsale/2018/02/22/20/28/2015_mercedes-benz_m-class-pic-1648959032121594294-152x114.jpeg

2015 Mercedes-Benz M-Class ML 350 4MATIC Used Cars in Midlothian, VA 23113

Great Deal
$3,500 BELOW
CarGurus IMV of $31,400

Price: $27,900

Mileage: 42,118

Location: Midlothian, VA 23113

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Obsidian Black Metallic Description: Used 2015 Mercedes-Benz M-Class ML 350 4MATIC for sale - $27,900, 42,118 miles with Premium 1 Package, Bluetooth, Sunroof/Moonroof, Off Road Package
https://static.cargurus.com/images/forsale/2018/04/21/14/47/2016_acura_mdx-pic-1900094758053515298-152x114.jpeg

2016 Acura MDX Used Cars in Midlothian, VA 23113

Good Deal
$3,189 BELOW
CarGurus IMV of $32,489

Price: $29,300

Mileage: 29,780

Location: Midlothian, VA 23113

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Graphite Luster Metallic Description: Used 2016 Acura MDX for sale - $29,300, 29,780 miles with Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/02/23/17/31/2010_mini_cooper_clubman-pic-8186467678564882621-152x114.jpeg

2010 MINI Cooper Clubman Base Used Cars in Midlothian, VA 23113

Good Deal
$1,417 BELOW
CarGurus IMV of $6,716

Price: $5,299

Mileage: 107,681

Location: Midlothian, VA 23113

Average time on market: 40 days Certified Pre-Owned: No Transmission: Manual Color: British Racing Green Metallic Description: Used 2010 MINI Cooper Clubman Base for sale - $5,299, 107,681 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/03/08/15/05/2015_jeep_grand_cherokee-pic-9200793815068335041-152x114.jpeg

2015 Jeep Grand Cherokee Overland 4WD Used Cars in Midlothian, VA 23113

Good Deal
$2,206 BELOW
CarGurus IMV of $25,204

Price: $22,998

Mileage: 80,450

Location: Midlothian, VA 23113

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Brilliant Black Crystal Pearlcoa Description: Used 2015 Jeep Grand Cherokee Overland 4WD for sale - $22,998, 80,450 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/02/14/16/50/2013_toyota_highlander-pic-8478579200638631642-152x114.jpeg

2013 Toyota Highlander Limited Used Cars in Midlothian, VA 23113

Good Deal
$1,896 BELOW
CarGurus IMV of $20,195

Price: $18,299

Mileage: 96,223

Location: Midlothian, VA 23113

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Classic Silver Metallic Description: Used 2013 Toyota Highlander Limited for sale - $18,299, 96,223 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Remote Start, Alloy Wheels, Climate Package
https://static.cargurus.com/images/forsale/2018/05/16/11/48/2011_mercedes-benz_e-class-pic-3709126428475891489-152x114.jpeg

2011 Mercedes-Benz E-Class E 350 Sport 4MATIC Used Cars in Midlothian, VA 23113

Good Deal
$1,878 BELOW
CarGurus IMV of $18,128

Price: $16,250

Mileage: 67,337

Location: Midlothian, VA 23113

Average time on market: 53 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2011 Mercedes-Benz E-Class E 350 Sport 4MATIC for sale - $16,250, 67,337 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/12/27/10/49/2013_ford_f-150-pic-6657812319542844248-152x114.jpeg

2013 Ford F-150 XLT SuperCrew Used Cars in Midlothian, VA 23113

Good Deal
$1,906 BELOW
CarGurus IMV of $18,505

Price: $16,599

Mileage: 96,646

Location: Midlothian, VA 23113

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Ingot Silver Metallic Description: Used 2013 Ford F-150 XLT SuperCrew for sale - $16,599, 96,646 miles
https://static.cargurus.com/images/forsale/2018/04/17/14/48/2014_nissan_rogue_select-pic-5297528472497862440-152x114.jpeg

2014 Nissan Rogue Select S AWD Used Cars in Midlothian, VA 23113

Good Deal
$1,588 BELOW
CarGurus IMV of $12,088

Price: $10,500

Mileage: 71,484

Location: Midlothian, VA 23113

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Pearl White Description: Used 2014 Nissan Rogue Select S AWD for sale - $10,500, 71,484 miles
https://static.cargurus.com/images/forsale/2018/05/22/11/51/2016_ford_fusion-pic-5012090994438321270-152x114.jpeg

2016 Ford Fusion SE Used Cars in Midlothian, VA 23113

Good Deal
$1,606 BELOW
CarGurus IMV of $11,606

Price: $10,000

Mileage: 96,949

Location: Midlothian, VA 23113

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: White Platinum Metallic Tri-coat Description: Used 2016 Ford Fusion SE for sale - $10,000, 96,949 miles
https://static.cargurus.com/images/forsale/2018/03/23/15/09/2015_ford_explorer-pic-410181002161673626-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in Midlothian, VA 23113

Good Deal
$1,913 BELOW
CarGurus IMV of $25,911

Price: $23,998

Mileage: 36,724

Location: Midlothian, VA 23113

Average time on market: 43 days Certified Pre-Owned: No Transmission: Automatic Color: Dark Side Metallic Description: Used 2015 Ford Explorer XLT 4WD for sale - $23,998, 36,724 miles
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May 17, 2018
5
Although I didn't purchase from them, they were very helpful in showing me the truck I was interested in seeing. They also helped me to get financing approved if I had bought it. I recommend the CarLotz Midlothian dealership. All the staff are courteous and follow up to make sure you have anything you need to decide what you want. They can buy or put your car or truck on consignment too.
Is this review helpful? Yes | No
Apr 21, 2018
GuruYJYQX
Always answered phone, responsed quickly with answers
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 18, 2018
youcanreachluke
235
Carlotz is a great place to shop! They have friendly, personable staff and they make the extra effort to personalize your shopping experience. They also give you the confidence in your buying experience, even when you have to travel a long distance to make your purchase.
Is this review helpful? Yes | No
Apr 15, 2018
They helped the best way they could.
Is this review helpful? Yes | No
Apr 14, 2018
GuruYHB3Z
Car had some damage, no objectivity on sales team.
Is this review helpful? Yes | No
Mar 31, 2018
Very good
0 of 1 people found this review helpful.
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Mar 18, 2018
GuruZM6RS
nice salesman did not buy car but a very nice dealership.
Is this review helpful? Yes | No
Mar 4, 2018
GuruD112N
Will never try to do business with these people again. I gave them a call make sure the truck I wanted was still available. I told them I was driving from 3hrs away to get it and I got 10min from the lot and they called to tell me they just took an application on the truck.
3 of 3 people found this review helpful.
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Mar 2, 2018
We wanted to buy this car. My husband drove 2 hours to look at it, and he made arrangements that we would purchase the car after they fixed one thing. They never contacted us after that trip. The repair was the timing belt, a fairly common repair. They knew it needed to be fixed, as it was on their list for their mechanic. This was the exact replacement car for the one that I had wrecked, and we were ready to buy it ...with cash in hand. And they didn't follow through. This is NOT a commissioned dealership. This is a consignment dealership, so they will get paid eventually, regardless of their customer service. We were not pleased, and we bought a car at another location.
2 of 2 people found this review helpful.
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Feb 28, 2018
blacktoeshag Hafdelin
Contacted me quickly at first. Looked at car, Woody gave me his contact info. Made offer via email that night at $700 less than ask. Contacted their service partners via email to inquire about PPI. Next day got email from Woody asking about PPI but didn’t reference my offer. That was odd since provider was third party. Sent a few emails with no response. Finally said in email no point in PPI if seller won’t negotiate. Car was good but needed some work. Woody refused to pass offer to seller. Website says they present all offers. Called Woody and left message. Never called back. Emailed Woody next day and said not interested due to poor service. Someone else from Carlotz called again to ask about PPI as though never sent emails or called Woody. Very disappointed because liked vehicle and had cash.
2 of 2 people found this review helpful.
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Feb 24, 2018
Guru5WXMX
They did reply but really did not add to my desire to deal with them. It was more like we have cars come see us rather than really responding to my request for information.
1 of 1 people found this review helpful.
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Feb 13, 2018
Guru5FVYP
Set up appointment, allowed me to test drive car, very helpful in person
Is this review helpful? Yes | No
Feb 7, 2018
Kept in touch with me, very pleasant over the phone.. still asking too much for a vehicle with over two hundred thousand miles.
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Feb 3, 2018
The staffs was friendly and very helpful and listens to your needs and concerns. They had all the information that I needed about the car I purchased, I definitely recommend them to my friends and family. Thank you so much Zach, for making our purchase each and making us feel at hope.
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Feb 3, 2018
Guru59PW1
Very good. Everyone was friendly. Responded to our needs quickly...nice experience.
1 of 1 people found this review helpful.
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Jan 15, 2018
I had a great experience! No pressure atmosphere, down to earth. I appreciated it.
1 of 1 people found this review helpful.
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Jan 14, 2018
Replied quickly about the vehicle I was interested in, but it was sold to someone else before I got back with them. Good place to shop, will use them again!
1 of 1 people found this review helpful.
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Jan 6, 2018
They replied back promptly and was very professional, haven't done business with them yet but i think i will be.
1 of 2 people found this review helpful.
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Jan 4, 2018
Overall fine experience. Quick response to my inquiry. Same answer as always."Come on in and we will see what we can do". I guess the only time you should contact a dealer is to see if the vehicle is still available. Other than that, just go to the dealership
1 of 1 people found this review helpful.
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Dec 13, 2017
pennypincherkdm
Salesman was friendly and helpful However we Went to test drive the car and the convertible top would not work. The car had not been thoroughly inspected by dealership before being offered for sell. 250 mile trip for nothing. Dealer also has a dealer fee not included in the asking price on CarGurus so the below fair deal amount was bogus
7 of 7 people found this review helpful.
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Nov 26, 2017
They emailed me back promptly.
2 of 3 people found this review helpful.
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Nov 21, 2017
designation
5
Super easy car test drive process. Right car, right price, and no pressure experience. Easy decision to purchase car.
1 of 1 people found this review helpful.
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Nov 20, 2017
Called within 5 hours of inquiry, respectfully answered all questions, and called back with a counter-offer in a timely manner. Didn't buy from them due to acceptance of another offer from a local dealer, but they were professional and impressive in how they conducted business.
1 of 2 people found this review helpful.
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Nov 7, 2017
Great experience, no pressure, and very friendly.
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Oct 27, 2017
GuruZYR7R
Love the idea of this dealership. Very helpful.
1 of 2 people found this review helpful.
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Oct 16, 2017
GuruDDQZL
Promptly contacted me regarding my inquiry.
1 of 2 people found this review helpful.
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Oct 2, 2017
Staff was very friendly and answered all of my questions. I would definitely refer anyone to go there.
1 of 2 people found this review helpful.
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Response from current dealership owner:
Our team is always here to help Yesenia! Thank you for recommending us.
Jul 27, 2017
GuruC9CM
great serv no problem what so ever, any problem I had was taken care of..
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you for taking time to share your experience with us!
Jul 25, 2017
Was a pleasure to work with! Will def be back for our next purchase
2 of 2 people found this review helpful.
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Response from current dealership owner:
Great to hear David! Our team is looking forward to working with you again in the future.
Jul 17, 2017
I was really pleased with the way the dealer handled the entire process, from the initial call to the signing of the paperwork. I would definitely recommend anyone in the market for a vehicle to shop carlotz.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for the recommendation Hansel!
Jul 17, 2017
Trying to inspect and purchase a pre-owned vehicle located 1000 miles away is a little different than driving a few blocks to a local car dealership. The sales person at CarLotz was still very helpful and she did communicate with me via email and telephone. If CarLotrz has a vehicle of interest, I would work with them again.
2 of 2 people found this review helpful.
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Response from current dealership owner:
We’re always here to help you find a vehicle whether you’re down the road or across the country!
Jul 16, 2017
Woozel
Good communication from dealership, opted for same model car from a different dealership.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for taking time to share your experience with us! We hope you will consider working with us in the future to find a vehicle.
Jun 19, 2017
They made more than one attempt to reach me and were very professional. I am still deciding on a vehicle and will contact them if I decide on theirs. Thanks.
2 of 2 people found this review helpful.
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Jun 4, 2017
Josh Evelyn and Matt where very helpful. The car was everything they said it was. Very satisfied.
2 of 2 people found this review helpful.
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May 11, 2017
Absolutely wonderful customer service and very easy to work with. Just make sure to bring a mechanic with you or someone who knows cars. As they are a consignment car shop they do not have a service department. Check the filters, see the alignment feels good, check bulbs etc. because sadly all three of those things were bad. The warranty at that point didn't cover anything because it was 1,000 miles which I zipped through. Besides that they are a great place to buy from.
2 of 2 people found this review helpful.
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May 6, 2017
We were treated well at Carlotz. We looked at a car but decided it wasn't for us. However our interaction with the dealer was excellent. He was professional and described how CarLotz is a consignment dealer so there was no pressure. He also shared the carfax report on the car.
2 of 3 people found this review helpful.
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Apr 8, 2017
Guru5R9C
The sales lady brought the car around, gave us the key and said if you need any more assistance, just come in and ask..working in car industry, I found this suspicious from someone trying to make a sale. The car we looked out had NO oil in it...when we told the sales lady, she suggested she could put some in it...we advised that doesn't explain the fact there was NO oil, which is not normal if the car is in good condition.
7 of 8 people found this review helpful.
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Mar 16, 2017
Very helpful, courteous sales people.
4 of 5 people found this review helpful.
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Response from current dealership owner:
Thanks for taking the time to share, Harriett! Rather than hire salespeople, we hire coaches who are focused on taking care of our guests.
Mar 16, 2017
I had dealt with this dealer's other lot a week earlier. The first time I was told if I had a co-signer I would not need a down payment to qualify for a car loan. They then sold the car before I could get the financing approved(less than 2 days) knowing I wanted the car. The Midlothian lot told me I would need $1000.00 down to qualify for financing. Plus the car did not match their online description. The online description listed options that were not actually on the car. I see this car is still for sale. I guess the people who were coming the next day with cash saw the same description I did? I also see on their website they still have the car listed with options it does not have. I would not recommend this dealership.
11 of 12 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Stephen, we are terribly sorry to hear about the error in our listing. We pride ourselves on getting those things right! I'd love to hear more about your experience so that we can learn from it. Feel free to reach out to me.

John Foley
804.728.3833
Feb 20, 2017
Very prompt and professional. As soon as time allows me, I will visit the dealership.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We hope you found the time to visit our store - I'm certain you'd have the same experience with the coaches there!
Jan 25, 2017
rtkmichel
They by far were the most professional and accommodating offering a multitude of options and suggestions on purchasing and specific vehicles . I would recommend them to anyone buying or selling, though we have not found the right fit of vehicle with them...yet.
4 of 5 people found this review helpful.
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Response from current dealership owner:
Thank you for sharing your experience!
Jan 19, 2017
purchased vehicle. Am very pleased.
3 of 4 people found this review helpful.
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Response from current dealership owner:
Sam, we are pleased that you are happy. Let us know if we can help you buy or sell a vehicle in the future.
Sep 22, 2016
The called amost instantly.
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Wayne, our goal is always to be as responsive as possible. Thanks for sharing.
Sep 10, 2016
Return phone calls immediately
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Ricky, we pride ourselves on being responsive - glad you found that to be the case. Thanks for sharing your experience.
Sep 6, 2016
Promptly returned my call. Not pushy at all. Didn't have the vehicle I wanted, but will contact again when I'm in the market.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Carole, thanks for sharing and we look forward to helping you next time.
Sep 4, 2016
Always called to check up
0 of 2 people found this review helpful.
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Response from current dealership owner:
We want you to know that we're here when you need our help. Thanks for giving us an opportunity to assist you.
Jul 30, 2016
It was fine, what I expected. They were friendly and hospitably.
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thanks for sharing, Don! We always remind our coaches to treat our store like it is their house and to make our guests feel welcome.
Jul 27, 2016
Just right, they did great.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks for sharing your experience, Jacob.
Jul 25, 2016
fast response and very friendly
0 of 1 people found this review helpful.
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Response from current dealership owner:
Sounds like we nailed it. Thanks for sharing and we appreciate you giving us the opportunity to assist you.
Jul 23, 2016
Sales person was not very friendly. We had selected a car to purchase that day, then found out it had a bad title. Not a good experience.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Sarah, I appreciate you sharing. I'd love to hear more about your experience and how we can improve from it. Feel free to reach out anytime!

John Foley
804.728.3833
Jul 21, 2016
Contacted me quickly, was polite and answered my questions without pressure.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Michael, these are our minimum expectations - I'm always glad to hear we are doing our job well. Thanks for sharing!
Jul 10, 2016
Although I did not purchase this vehicle because I was looking for an 8 passenger the employees were very kind and helpful and I would recommend them just based upon the phone call and email they were very nice :-)
0 of 1 people found this review helpful.
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Response from current dealership owner:
Michelle, sorry we weren't able to help you, but I am glad that you enjoyed your experience! Keep us in mind in the future.
Jul 2, 2016
Phneisha12
Seem like a good place to get a car. Iam currently interested in getting a car from these people ..They respond to your request immediately and help every step of the way!!
Is this review helpful? Yes | No
Response from current dealership owner:
That's our goal! I hope things worked out.
Jun 18, 2016
Very responsive and very helpful. I received two or three non-intrusive calls asking how they could help. Ultimately I decided not to buy the Vette but CarLotz was very good.
Is this review helpful? Yes | No
Response from current dealership owner:
Maybe next time! Thanks for sharing your experience, Walter.
Read 29 old reviews
May 12, 2016
Very good very responsive.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for sharing your experience, David.
May 11, 2016
Gave them a offer they never came back with a counter Offer.? I would have bought this car.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Larry, this is not normal at all. I am sorry to hear about your experience and would love to hear more - we are always looking for feedback that helps us improve. Give me a call if you'd ever like to discuss this further.

John Foley
804.728.3833
Apr 28, 2016
Responded promptly, perhaps too promptly, price was up $2100 two days later when I contacted them to see the car
Is this review helpful? Yes | No
Response from current dealership owner:
Gary, I'm glad to hear we were responsive, but would love to hear more about the price change. Give me a call sometime to discuss. Thanks!

John Foley
804.728.3833
Apr 12, 2016
Got back to me quickly. This is consignment.
Is this review helpful? Yes | No
Response from current dealership owner:
Yes, Randy, we are a consignment store. We help sellers sell their vehicles and pair them with buyers who want a hassle-free experience as well as a fair price. This model provides a lot of other benefits to both the buyer and the seller. We hope you enjoyed your experience and will consider using our services in the future.
Mar 26, 2016
Info requestd
Is this review helpful? Yes | No
Response from current dealership owner:
Ken, I hope you received what you were looking for from us. Thanks for taking a few moments to give us a review.
Mar 15, 2016
Excellent. Quick response, professional, respectful of my time.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Will, we love to hear that we are doing our job! hanks for taking the time to share your experience with others.
Mar 11, 2016
Very good
Is this review helpful? Yes | No
Response from current dealership owner:
Martha, thanks for sharing! Keep us in mind in the future the next time you need help buying or selling a vehicle.
Mar 7, 2016
set up meeting.
Is this review helpful? Yes | No
Response from current dealership owner:
John, we hope that meeting went well. Thanks for the review!
Mar 7, 2016
Extremely nice but either problems with the van or pricing to high for my budget. Also, they are adding on a $399 "fee" to the buyer!
Is this review helpful? Yes | No
Response from current dealership owner:
Bob, thanks for sharing your experience. Our buyers find that our processing fee is lower than most traditional dealers and the overall value is still tough to beat. I hope your search for a van was fruitful. Keep us in mind in the future if you need to buy or sell a vehicle.
Feb 25, 2016
The man that owned the truck decided to keep it.
Is this review helpful? Yes | No
Response from current dealership owner:
Kathy, I hope you were still able to find the vehicle you needed. Thanks for giving us an opportunity and please do keep us in mind in the future.
Feb 20, 2016
good
Is this review helpful? Yes | No
Response from current dealership owner:
Carlos, thanks for taking a moment to leave a review for us!
Feb 14, 2016
dealer never contacted me after price dropped. I assume vehicle sold because I cannot find it now.
Is this review helpful? Yes | No
Response from current dealership owner:
Barry, thanks for the feedback. We are working on an improved process that will notify interested buyers when a price changes.
Feb 11, 2016
Consistent contact or follow up.
Is this review helpful? Yes | No
Response from current dealership owner:
Timothy, I hope your search for a vehicle resulted in a positive experience. Thanks for the opportunity and we appreciate you leaving a review.
Jan 1, 2016
A very positive and and on time dealer of nice cars very profesenal
Is this review helpful? Yes | No
Response from current dealership owner:
Douglas, thanks for the review. We hope your search for a vehicle went well.
Dec 6, 2015
Took a test drive with Evelyn. She was very helpful and answered my questions to the best of her ability. She immediately contacted the seller to get answers to other questions I asked. Very professional!
Is this review helpful? Yes | No
Response from current dealership owner:
We love Evelyn too! She takes great care of our guests and they all feel the same way you do. Thanks for taking the time to share.
Dec 1, 2015
Level_Headed
Not good, check engine light came on first day of owning the car. My Mechanic said that it had been reset within 10 miles, I purchased an evap control solenoid fixed the problem. Next issue just got the vehicle and have to get inspection. Carlotz said that they get state inspection of vehicle as part of their quality assurance, it failed inspection. I had to purchase a ball joint and two back tires. How could it fail inspection if they had it inspected when receiving it onto their lot.. They only offered to pay $16 for the inspection sticker. I will never make another purchase from CarLotz!!!
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are so sorry to hear about your experience, but we do appreciate you sharing. I'd love to learn more from this - feel free to give me a call if you'd ever like to discuss this any further.

John Foley
804.728.3833
Oct 30, 2015
great response time and good service
Is this review helpful? Yes | No
Response from current dealership owner:
Curtis, we appreciate you sharing this.
Oct 27, 2015
Terrible, the people were all around RUDE!! They treated me like I was absolutely stupid and I had no idea what I was talking about. I didn't appreciate it. They took forever on things because they weren't organized. All around repulsive.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Rebecca, thanks for taking the time to share your experience.  Too often, we hear about all of the things we are doing right and not enough about what we can do better.  I would love to hear more about your visit - would you mind calling when you have some time to speak with me?  Thanks!

John Foley
(804)897-2757
Oct 24, 2015
It was great. Everything was fast and easy. They even helped me ship the van to my house. Overall, i would definately recommend Carlotz to anyone!!!
Is this review helpful? Yes | No
Response from current dealership owner:
Sounds like the team did exactly what they needed to - we appreciate you sharing your experience.
Oct 14, 2015
The weirdest car dealership I've ever been too! But They Actually stayed way later than closing so I could buy the car so they're deffinitely recommendable. Really nice too even after hours lol
Is this review helpful? Yes | No
Response from current dealership owner:
Tony, we actually pride ourselves on not being a dealership at all. We are a consignment store and we won't leave until the last guest has been taken care of. Thanks for sharing your experience!
Oct 13, 2015
I had a very positive buying experience at Carlotz! This is basically a private sale with the paperwork convenience of a dealership. It's win-win for the buyer and seller. The employees were most helpful and friendly.
Is this review helpful? Yes | No
Response from current dealership owner:
Jimmie, you nailed it. Thanks for sharing your experience AND helping others understand exactly what we do.
Oct 10, 2015
They helped me look.
Is this review helpful? Yes | No
Response from current dealership owner:
Latoya, we're here to help you with any part of the process you need help with. Thanks for taking the time to share your experience.
Oct 8, 2015
Great follow and took the time to explain their operation to me.
Is this review helpful? Yes | No
Response from current dealership owner:
Wilson, we are proud of what we're doing and hope our explanation helped you to understand all of the different ways we can help buyers and sellers. Thanks for taking a moment to leave a review.
Oct 2, 2015
These guys are great. I have bought 2 cars from them, and I'm working on a third.
Is this review helpful? Yes | No
Response from current dealership owner:
Bryan, we appreciate that you keep coming back! Thanks for the review and feel free to reach out if I can ever be of assistance.

John Foley
804.728.3833
Dec 27, 2012
I got the info I wanted w/o any problems.
Is this review helpful? Yes | No
Response from current dealership owner:
Stephen, we hope you found that info useful. Keep us in mind if we can ever help you buy or sell a car in the future.
Dec 27, 2012
Return calss were good, thought I would be in the market to purchase but unexpexted things arose. If the vehicle is still available after the new yr will buy.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for giving us an opportunity, Chuck. We're here to help if you're ever interested in buying or selling a vehicle.
Dec 7, 2012
Great people to work with and I would definitiely use them again in the future.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for sharing, Kevin!
May 5, 2012
The service was excellent. Paperwork took a little long to complete but otherwise they were great. I would definitely buy another car from them.
Is this review helpful? Yes | No
Response from current dealership owner:
Pat, we've continued to improve our paperwork process and find that most buyers complete their purchase in less than 1 hour. Thanks for sharing!
Feb 26, 2012
One of the partners was willing to work with me on a creative solution to my purchase.
Is this review helpful? Yes | No
Response from current dealership owner:
We love to solve problems! Thanks for sharing.

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