Capitol Ford

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Internet Approved, Quality Checked

919 Capitol Expressway, San Jose, CA 95136

Sales: (888) 311-2017

Service: (888) 920-8554

Today 9:00am - 9:00pm
(Open Now)
Show business hours
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Mar 1, 2015
This dealership is friendly, courteous and honest. They went above my expectations and I am so happy with the car I bought from them.
1 of 1 people found this review helpful.
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Jan 14, 2015
Good,fair
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Sep 2, 2014
Sr was very plesent to speek with
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Aug 29, 2014
They called quickly, said they had the vehicle, and then called back to say it was sold! Never had a chance to deal with them, but everyone was friendly and professional.
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Aug 11, 2014
Unfortunately the truck I was interested in had sold before I could get there the following weekend.
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May 5, 2014
Made a appt, but found another vehicle. Did call me back...
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Nov 19, 2013
I emailed Capitol Expressway Ford to arrange a test drive of a specific Focus hatch that I had taken a long time to research and locate. ‘Martyn’ called me on appointment day to check when we would be visiting - he said he would have the car ready for us to drive at our agreed appointment time. On arrival, it took 30 minutes of walking the lot and four different sales staff member’s efforts to ascertain that the car was actually in the workshop, unfit to drive. Staff member ‘Raul’ had reported the car unfit to drive earlier that week, so it had been booked into the shop and was not available to view. Martyn mislead us, either knowingly to trick us into visiting the dealership, or unknowingly due to his incompetence. We could not get hold of Martyn for an explanation, but when Raul finally interrupted him, we over-heard Martyn’s reaction; "Just go sell them a different car!". No apology or explanation from Martyn, no attempt to speak to us at all. No follow up call from the member of staff who promised to take care of us either. We were pretty unhappy with the way that we were treated, so we walked out and vowed never to return. Their loss, and Ford’s too - we bought a VW.
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