CIA Autoplex

1931 Highway 471
Brandon, MS 39047
Map & Directions

Sales: (601) 326-2054 Service: (601) 825-9051

Today 8:30 AM - 6:00 PM (Closed Now)
Show business hours

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Dealer Details

CIA Autoplex

95 reviews
Today 8:30 AM - 6:00 PM (Closed Now)
1931 Highway 471
Brandon, MS 39047

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 25, 2020
Contacted me quickly
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Jan 15, 2020
Very nice sales people
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Dec 27, 2019
Answered my questions and even tho sold the suv I was interested in responded with other suv options.
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Dec 24, 2019
Great dealership!
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Dec 14, 2019
He was great and he told me he was sorry that truck had been sold but he had more if I wanted to look at them on line. Great guy
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Dec 12, 2019
Quick response and answered all of my questions to my satisfaction before I drove down for the test drive. Purchase was complete within 2 hours from test drive to paperwork. Highly recommend and will check with them first when looking to purchase another vehicle. Very well pleased!
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Dec 9, 2019
The best car buying experience I've had.
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Dec 4, 2019
I was contacted right away by Memory McAlpin. She was very courteous and friendly. The entire staff made my family and I feel right at home. Their no haggle pricing actually beat other dealerships who were selling the exact same vehicle. My family and I drove away with the car my wife wanted at the price I wanted to pay!
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Dec 1, 2019
Awesome team of very patient and professional group..
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Nov 25, 2019
Response time was fast.
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Nov 4, 2019
Great
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Oct 20, 2019
The salesman reached out to me to understand what we were looking for via phone and email. We set an appointment, he was very accommodating and professional, non-pushy and helpful. Would definitely recommend.
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Oct 6, 2019
They responded very quickly.
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Sep 3, 2019
Great service
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Aug 7, 2019
Really nice staff
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Aug 4, 2019
Paxton my salesman made my buying experience so easy, everyone was nice and very helpful. Thank you!!
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Jul 25, 2019
I LOVE these guys! Very friendly and professional! I highly recommend!! My Jeep is Amazing! Thanks again Paxton!!
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Jul 18, 2019
Excellent
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Jul 7, 2019
It was ok. Their was no pressure what so ever, and that was nice.
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Jun 24, 2019
Awesome People's to Deal With.
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Jun 15, 2019
Helpful
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Jun 10, 2019
Decided to go in a different direction...but customer service was top notch in responding to my questions
1 of 1 people found this review helpful.
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May 30, 2019
The salesperson contacted me immediately
1 of 1 people found this review helpful.
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Apr 21, 2019
Very good
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Apr 12, 2019
Responded, but when i was suppose to see the vehicle. It wasn’t on the lot anymore. Say it was at maintenance, wasn’t taking a second trip all the way there to look at it.
1 of 1 people found this review helpful.
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Apr 9, 2019
Great
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Apr 8, 2019
I was contacted immediately by an online sales representative, answered all my questions in a professional way
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Mar 15, 2019
Excellent service and professionalism.
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Mar 15, 2019
good
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Mar 12, 2019
I was greeted when I arrived. Teddy was very nice and helped me get in the vehicle I wanted.
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Mar 7, 2019
This is how all dealership should be. Quality cars, superior customer service. I just want to thank Ms. Memory for being the best salesperson!
1 of 1 people found this review helpful.
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Feb 7, 2019
This was the easiest car buying experience I have ever had. A woman named Memory was the person I worked with at C.I.A. She went above and beyond to make this the most convenient, speedy experience for me. She spent Sunday, even though she wasn't even working, getting all of the paperwork and numbers with my trade in ready. Monday morning she had the car cleaned and ready when I pulled into the lot. We looked over the car I was buying and test drove it. I spent THIRTY minutes at the dealership. That is it!! I have never spent less than three hours at a car dealership. This place is amazing and gave me a fair deal with my trade in and an awesome deal on my new car. We were so happy with our experience, my husband is now looking to buy from them this week. 100% recommend this dealership and asking to work with Memory, if you can!
1 of 1 people found this review helpful.
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Jan 17, 2019
CIA was very professional, informative and relaxed. Stress free experience
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Jan 15, 2019
The particular vehicle that I inquired about was already sold but CIA Autoplex will go above and beyond to find just what you are looking for. They really are top notch!
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Jan 14, 2019
The guy was very helpful in assisting me with the car
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Dec 19, 2018
My experience with C.I.A. Autoplex was great..TOP OF THE LINE..BIGGG SHOUT OUT TO MY GIRL MEMORY MCALPIN for making sure everything was straight...the whole staff was cool n down the earth...CIA AUTOPLEX will be the only place I shop for a car from now on..BIGG FACTS
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Dec 12, 2018
Sales person was very helpful and responsive.
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Dec 12, 2018
Quick fast service brought it home in less than two hr in an out nice people
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Nov 23, 2018
Very professional and helpful!
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Nov 22, 2018
Enjoyed the conversation, I should have bought the Jaguar
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Nov 9, 2018
Found the car I was looking for and they contacted me the same day. A few days later I was driving home in my new car. Thanks to the entire sales team, especially Memory, for helping me with my purchase. Very fair and honest. Will definitely use them again.
0 of 1 people found this review helpful.
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Oct 28, 2018
Had a great experience with Terry. Very patient with the process. Friendly staff. Thank you for my Tahoe!!
1 of 1 people found this review helpful.
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Oct 4, 2018
Easy to work with
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Sep 27, 2018
Excellent experience
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Sep 26, 2018
The dealer was vague with the response to my questions about the car. I wanted to be contacted by emails only but the dealer insisted on calling me. I have so many offers to talk to everyone.
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Sep 25, 2018
Never answered Questions I emailed wanted me to call
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Sep 26, 2018
Response from current dealership:
Hi Harold. Sorry for your lack of satisfaction with our response. Generally we do try to engage with our customers to work car deals so that we can develop a relationship with our customers as well as a firm understanding of how we need to help. Trade In related questions do require a fair amount of info and in business it is best to not have any gray areas. If you would like to reach out to me directly I would be glad to work with you in efforts to give you the experience you need to consider doing business with CIA Autoplex. Thanks!
-Jared J
601.825.9051
Sep 23, 2018
Great experience. I bought the truck.
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Sep 10, 2018
My experience was wonderful! I was contacted the same hour I responded I was interested in my vehicle. The questions I had concerning the vehicle at the time I was contacted was answered. when I arrived at the dealership my vehicle was clean an ready for a test drive! I was very impressed! The staff was great, as I walked in the door they offered something cold to drink that was nice! I arrived at work on Friday and began to stress how well I was treated. I would like to say again , Thank you!
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Sep 3, 2018
Great experience with dealership. Able to answer all the questions that I asked.
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Aug 26, 2018
Even though I was tight on money and couldn’t get what I wanted. They were excellent to work with and if you are a little out of range drive wise they cope with you and tell you everything you need to know / everything you ask they will answer in full detail. A+ people to work with.
1 of 2 people found this review helpful.
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Aug 21, 2018
Teddy was very helpful in every way possible ! Great sales team !
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Aug 19, 2018
Very helpful and quick with a response
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Aug 17, 2018
Contacted me immediately and has been very helpful.
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Aug 16, 2018
My spouse and I were greeted by Cliff (President) upon our arrival. He showed us the vehicle we were interested in and allowed us to test drive both. During the process of time, we met Teddy McRaney (who actually responded to my online request for more information). In the end we decided to purchase the 2015 Lexus RX 350. I would give this dealership a 5 star rating.
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Aug 14, 2018
Quick response
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Aug 6, 2018
Good quick reply they just took to long to get it together for me. They had price and down payment but had to talk with manager give me call back hours and hours later.
0 of 1 people found this review helpful.
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Jul 29, 2018
The Salesman was very helpful
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Jul 24, 2018
was a quick response and answered all of my questions.
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Jul 15, 2018
Dealer contacted me the same day of my inquiry. Very helpful
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Jul 10, 2018
Dealer never negotiated price. Dealer did not want talk about price at all I explained there were vehicles similar to his for much less money he then told me to go buy it then. Unprofessional
1 of 1 people found this review helpful.
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Jul 18, 2018
Response from current dealership:
Hi Jkenn.. Sorry you were given the impression that we did not want your business but I can assure you that we hope to capture the business of everyone who walks on the lot. Being a fixed price dealer if someone has a way better vehicle at a way better price we advise all customers to take advantage of the best deal for them. In your case, you were looking at a similar vehicle that had a price that was too good to pass up. I hope you got the car you wanted and the deal that works best for you. As for not negotiating, when we put such low margins on our inventory negotiating goes out the window
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Jul 6, 2018
He contacted me immediately!
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Jul 4, 2018
Excellent!
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Jun 29, 2018
CIA was quick to respond to my inquiry and the vehicle was in the condition as described. The sale staff was very knowledgeable and worked to get the deal I wanted.
2 of 2 people found this review helpful.
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Jun 28, 2018
Great
1 of 2 people found this review helpful.
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Jun 26, 2018
Responded quickly and professionally
1 of 2 people found this review helpful.
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Jun 21, 2018
Josh is a great Guy to deal wit. He's very patient and Professional and I would recommend him to anybody. Great Guy.....
2 of 2 people found this review helpful.
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Jun 20, 2018
The internet sales person was off so it took a couple of days to get a response. The e mail was polite.
2 of 2 people found this review helpful.
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Jun 16, 2018
Dealer stated that they would call me. No phone calls ever received from dealership.... Found another dealership who was willing to help me.
1 of 1 people found this review helpful.
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Jul 18, 2018
Response from current dealership:
Not responding is never a ok thing.. thanks for taking the time to bring this to our attention so that we can better serve our customers. Give me a call so that I can look further into this and correct my sales team. Thanks!
601.825.9051
-Jared J
Jun 13, 2018
They responded and were quite helpful.
1 of 1 people found this review helpful.
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Jun 8, 2018
Wonderful experience! I have a taste for muscle cars and they had a wide selection of them! The staff were incredibly friendly and supportive. There was no pushing or pressuring into buying a car. This is a one of a kind dealership and i definitely recommend them.
1 of 1 people found this review helpful.
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May 30, 2018
I took a chance purchasing a vehicle sight unseen. The dealership was professional and I'm excited about my purchase. Thanks CIA!
1 of 1 people found this review helpful.
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May 29, 2018
Responded very quickly and was very helpful. Unfortunately I didn’t purchase the vehicle because I can’t drive a manual transmission. Would consider this dealership for a future purchase.
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May 9, 2018
Answered all my questions with no problem!!!
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May 9, 2018
Beautiful truck, easy to deal with.
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May 7, 2018
They were so helpful! Paul was great.
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May 6, 2018
These guys are very helpful and try to assist - honest about what they do and don’t know but will still try to help,
0 of 1 people found this review helpful.
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May 5, 2018
Everyone was professional and polite. Their lounge accommodations were on par with larger dealers. Their approach to pricing seems very fair. I was totally satisfied with my purchase experience.
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Apr 28, 2018
Very pleasant and helpful.
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Apr 16, 2018
I had a great experience at C.I.A. Autoplex. The entire staff went over and beyond to answer any questions I had. The atmosphere and customer service was outstanding!!!!!!!
1 of 1 people found this review helpful.
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Apr 13, 2018
Good
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Apr 11, 2018
He called and was very helpful.
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Apr 11, 2018
Called and offered his assistance, seems like a nice guy!
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Apr 5, 2018
I informed them that i was interested in a vehicle but would have to pass since they wouldnt negotiate. The price dropped a few days later....
1 of 1 people found this review helpful.
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Jul 18, 2018
Response from current dealership:
Sorry for that Jason. Being fixed price we do our best to put the best price upfront. If the market changes and we have to loose money we always adjust to the market. Who was your sales person? I would like to know why they did not notify you of a price drop so that we could do business. Feel free to reach out to me as I would like your feedback.
601.825.9051
-Jared J
Mar 24, 2018
Great communication and follow up from the Salesman. Very professional and honest
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Mar 14, 2018
So far, very positive experience - may fly from LA to Mississippi for this car - good contact and follow up communications so far.
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Mar 8, 2018
At first was getting great responses then it stopped. Don't know why as i was interested in the car.
1 of 1 people found this review helpful.
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Feb 28, 2018
Josh contacted me very quickly via email and was very helpful! I look forward to speaking with him when I am ready to purchase a vehicle
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Feb 22, 2018
He was very helpful and polite so much when the insurance company pays me off for I truck being recked am going to buy that truck if it is still there
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Feb 16, 2018
Great!
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Feb 13, 2018
chelsea really worked hard to find the right car for us
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Feb 12, 2018
They responded quickly. They were professional. The car was exactly as described online. There were no hidden charges.
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Feb 11, 2018
They were VERY helpful!
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Feb 9, 2018
This was a great dealership. Josh wa very attentive of my request. Purchased nearly a month ago a i and still satisfied with the performance of the vehicle. I recommend you call and speak with Josh.
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Jan 31, 2018
Great dealership!!
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Jan 30, 2018
I contract the saleslady about this car on Friday told her I would pick it Monday. She said the check engine light was on and the would send to VW and have it checked out. She call back at 4 pm on Friday and said it was the battery and they had replaced it. I told her I would be in Mississippi at the dealership when they opened on Monday as I had a over 400 mile drive. She said great. She texted me Saturday night and said I was sold. All this being said if she needed a deposit to hold this car it would not have been a problem but she never said a word. And after a half dozen phone calls back and forth to her I get a text that it is sold. Very unhappy Chelsae with the way you handled this
5 of 5 people found this review helpful.
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Jul 18, 2018
Response from current dealership:
I remember this deal.. I hate that we did not present the option to put a deposit to you but sight unseen i rarely offer that. I do wish we had better communication and will work with my sales team to makes sure that we learn from this. Chelsae is simply one of the best people I have met in my life and I can assure you that she had every intention to help you get this car. She was off the Saturday the VW sold and had nothing to do with that. I hope that in the future we may help you better. Thanks for the feedback Patricia!!
Jan 14, 2018
I bought it
0 of 2 people found this review helpful.
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Dec 4, 2017
Responded very quickly was impressed
0 of 1 people found this review helpful.
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Nov 26, 2017
Caller was very nice.
1 of 1 people found this review helpful.
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Nov 22, 2017
Great experience was contacted within a few hours .CarGurus the best site to find what you are looking for ..
1 of 1 people found this review helpful.
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Nov 7, 2017
Great
1 of 4 people found this review helpful.
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Nov 2, 2017
I had a awesome experience with this dealership and staff. Great customer service and it was a group effort to make sure i left with the vehicle i was interested in. Thanks to all the staff, but special thanks to Josh, Hunter, and Mike.
1 of 1 people found this review helpful.
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Oct 27, 2017
Responded very quickly. Got the information I wanted in a timely manner.
1 of 1 people found this review helpful.
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Oct 24, 2017
Yes I was contacted and we purchased this vehicle.
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Oct 23, 2017
They respond quick to emails and show concern on the car you looking for.
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Oct 16, 2017
Very quick response and Mrs Kelley was very nice and pleasant to talk with.
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Oct 13, 2017
good
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Oct 12, 2017
Professional, knowledgeable
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Oct 10, 2017
Sales person very responsive but not pushy
1 of 1 people found this review helpful.
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Oct 6, 2017
Very prompt in responding to my query.
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Sep 20, 2017
good dealer
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Sep 17, 2017
Great salesman, manager and finance manager!! Love my vehicle!!
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Sep 17, 2017
The Sales person who contacted me was polite, knowledgeable and well spoken. Although I ended up purchasing my Lexus through a dealer on the West Coast (closer to home), I would highly recommend using CIA Autoplex for your next car purchase.
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5
Sep 14, 2017
Answered my questions promptly, but it was an automatic transmission! Challengers aren't fun with an auto!☹️
0 of 1 people found this review helpful.
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Sep 11, 2017
Their response and follow up were all timely and prompt. Nice web site and interesting inventory.
0 of 1 people found this review helpful.
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Aug 29, 2017
Quick and friendly response! Several vehicles on the lot to look at and compare with. Customer service was fantastic, listened to your request, and tried to accommodate any issues.
1 of 1 people found this review helpful.
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Aug 27, 2017
Was contacted immediately
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Aug 11, 2017
A salesman responded and we conversed by text several times. He assured me the car I was interested in was still available. I drove two hours to get to the dealership and even notified the salesman when I was on my way. When I arrived I was told, "sorry we sold that car a few hours ago, but I have other cars I can show you." I fully believe the car was never even there and was used as a ruse just to get me on the lot.
10 of 12 people found this review helpful.
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Aug 7, 2017
I had a good experience at CIA. I was shown the cars I came to see and got to test drive them. I liked my salesman who answered questions but was low key and not pushy. I bought a car from CIA that same morning.
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Aug 5, 2017
They don't negotiate on there vehicles. The Cadillac was nice but the all 4 rims the chrome is peeling off almost to the outer edge of the rim and the tires are wore on the outside badly. But they said that the tires past inspection.
8 of 9 people found this review helpful.
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Jul 18, 2018
Response from current dealership:
Keep us in mind in the future. Maybe we can come together on a unit that works better for you. Catch them early because I can hardly ever reduce price and if you want a reduced price you want to be first on that unit!!
Jul 31, 2017
The camaro at cia had a check engine light on the oil hadn't been changed, and the car appraiser was awful he saw a dirty dobble nest on the wheel of my trade in and thought it had been welded on, and I had to wait about an hour for the appraisal I was not satisfied at all.
7 of 7 people found this review helpful.
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Jul 18, 2018
Response from current dealership:
Hi Byron. I remember helping you. Sorry we couldnt come together on a car deal but being so far apart this sometimes happen. The Camaro was a new unit that had not had a chance to go through re-conditioning and we sometimes have to do "We Owes". Let me know if I can help you in the future.
Jul 25, 2017
Immediate response. Very nice people to deal with.
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Jul 19, 2017
The salesperson was very courteous and helpful and called right away with the information that I needed
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Jul 17, 2017
Great experience... i bought the truck the next day
0 of 1 people found this review helpful.
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Jun 24, 2017
I love this car and hopefully I'll get it soon
0 of 1 people found this review helpful.
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May 28, 2017
He contacted me next morning, and I purchased I love my Camero
1 of 1 people found this review helpful.
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May 24, 2017
Informative without being pushy.
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May 16, 2017
Great
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Apr 27, 2017
Excellent customer service and very nice vehicles
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Apr 21, 2017
Said they would get in touch and never did didn't seem like they cared about me so I'm taking my business else where
6 of 6 people found this review helpful.
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Apr 21, 2017
Responded to my questions quickly!
1 of 2 people found this review helpful.
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Apr 6, 2017
Dealer contacted me - but truck sold before I made it to dealership 2 days later.
1 of 1 people found this review helpful.
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Apr 2, 2017
Very responsive
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Mar 30, 2017
Good
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Mar 15, 2017
Excellent customer service!
0 of 1 people found this review helpful.
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Feb 26, 2017
Nice and friendly. The reply time was great and they continue to stay in contact with you until you have made up your mind
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Jan 11, 2017
very happy
1 of 2 people found this review helpful.
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Aug 22, 2016
Very nice. Helpful.
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Aug 17, 2016
Best experience purchasing a truck. Well worth 2 hour drive purchase.. our local dealers could not beat the price.
3 of 4 people found this review helpful.
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Jul 19, 2016
They are on top of their game
1 of 1 people found this review helpful.
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Apr 18, 2016
Excellent
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Apr 7, 2016
Someone originally contacted me from the dealership, but after that, I had to keep asking more info on vehicle, and my last request for info, I never heard back. Very disappointing, especially when I was willing to drive more than 150 miles to look and purchase vehicle from dealership.
10 of 11 people found this review helpful.
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Mar 30, 2016
Was only contacted by email, no face to face.
1 of 1 people found this review helpful.
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Mar 19, 2016
Great guy we just couldn't make a deal
4 of 4 people found this review helpful.
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Mar 19, 2016
Good service
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Mar 15, 2016
Excellent
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Mar 6, 2016
I had a great buying experience with CIA, I was helped by Jared who was very knowledgeable and even intuitive to my automotive needs.I will drive my Tundra 'till the wheels fall off and then bring the pieces back to CIA for trade in on my next vehicle. Thanks CIA Autoplex.
3 of 3 people found this review helpful.
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Oct 26, 2015
i will shop there again.thanks guys
2 of 3 people found this review helpful.
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Oct 23, 2015
This was the Best Car Buying Experience I have Ever had. Cliff, Jerrod, and Hunter were Wonderful! They treated my husband and I like family. I shared how they treated us like family on your review page two days ago. Please share that written review to the world for me please. Again, Cliff and his team were Outstanding! We drove 10 or 11 hours to purchase the car of my dreams, and Jerrod called us the next day to make sure we made it back home safely; how thoughtful. These guys genuinely cared for our well being as though we were truly their family members. I have never had such an amazing car buying experience as this one. I highly recommend them to the World. The 10 or 11 hour drive was Truly worth it, I would do it all over again if I had to. I personally thank each of them for a long lasting friendship.
3 of 4 people found this review helpful.
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Oct 8, 2015
Very pleasures
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Oct 1, 2015
Friendly, non-pushy sales staff. Overall good experience. Very nice vehicles. I would purchase another automobile from them in the future.
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Sep 30, 2015
The CIA Auto team was great. I have to say the whole experience at the dealership was first class, from being greeted right away to a very positive attitude from the team. I am so happy with my 2500HD that has a 4in lift, 35in tires and custom wheels. With the selection, customization and knowledge these guys have I will continue to be a customer. Thanks again to Cliff and the CIA Auto team!!!
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Feb 22, 2015
Seemed nice enough. They are a smaller lot, but the used cars looked to be in excellent condition. Drove quite awhile to see the car, but it sold before we got there. It was a good deal. The manager was very nice, but just didn't have what we were looking for at that time.
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Aug 12, 2015
Response from current dealership:
We hope to have a vehicle of interest the next time you are in the market. Thanks again for considering us and your review!
-Jared J
Jan 31, 2015
Quick response and very helpful.
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Dec 20, 2014
Great to work with. I bought this vehicle. Thanks!!
1 of 1 people found this review helpful.
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Apr 14, 2014
Great deals
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Mar 5, 2014
responded to telephone and email inquiries promptly
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Nov 23, 2013
I had to call them to get any response, and then they could not help me with financing because I live in Arkansas! not very interested in selling the car.
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Jul 18, 2018
Response from current dealership:
I sell all over the country.. Arkansas is nothing compared to the distance that some of my customers fly in from or drive in from. Hope that you fond what worked for you and if you ever shop us again ask for Jared and I will make sure that there is no stone unturned.
Sep 30, 2013
Very professional employees and courteous
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Sep 17, 2013
I worked with Jared and he was very nice and professional. He provided me all the information he had at his disposal in re: of the vehicle. Although I did not work with Cliff he too was very helpful. I would recommend these guys to anyone. I have been told that if I have any problems not to hesitate to being it back and they will make it right. I am especially pleased with the vehicle I purchased. I will be certain to check with them in the future for my car needs.
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