Brown's Manassas Kia

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9030 Liberia Ave
Manassas, VA 20110

Sales: (917) 947-7174

Service: (855) 424-4312

Today 12:00 PM - 6:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 25, 2017
Great service was provided
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Response from Brown's Manassas Kia:

Michael, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Brown's Manassas Kia. If there is anything more that we can do, please come back and see us again. Take care!

Regards, Jim Robertson
General Manager
Brown's Manassas Kia
Phone: 703-331-8080
jim.robertson@brownscar.com


Aug 15, 2017
RYANIAM
The price listed does not include a"$649.0 processing fee". NO negotiation price. Even when I accepted the no negotiation price AND the processing fee-I liked the car, they demanded a $500.00 NON-refundable deposit. They told me the car was being shipped out to another dealership that day, and i had to decide immediately. I was willing to leave a $500 refundable deposit, as i am 4 hours away from the dealership, and had not even seen the car yet! They told me thats the deal, and that was the end of that.
2 of 2 people found this review helpful.
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Response from Brown's Manassas Kia:

Thank you for taking the time to share your feedback regarding your recent visit to Brown's Manassas Kia. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly.

Sincerely, Jim Robertson
General Manager
Brown's Manassas Kia
Phone: 703-331-8080
jim.robertson@brownscar.com
Jun 7, 2017
Good customer service
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Response from Brown's Manassas Kia:

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

Best,
Jim Robertson
General Manager
Brown's Manassas Kia
Phone: 703-331-8080
jim.robertson@brownscar.com
May 15, 2017
Great service !!!
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Response from Brown's Manassas Kia:

Thank you so much for your review! I really appreciate your business and so happy that our staff was able to provide you with a great service during your visit. We look forward to serving you again!

Warm regards,

Jim Robertson
General Manager
Brown's Manassas Kia
Phone: 703-331-8080
jim.robertson@brownscar.com
Jan 22, 2017
Got the vehicle I wanted, financed, signed paperwork in and out within 2 hours.. Best experience Ive had going to a dealership
0 of 1 people found this review helpful.
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Response from Brown's Manassas Kia:

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us.

Best,

Jim Robertson, General Manager, Brown's Manassas Kia, Phone: 703-331-8080, jim.robertson@brownscar.com
Oct 5, 2016
Excellent customer service, the staff was very friendly and professional
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Aug 4, 2016
Overall a good experience. Seemed like great service until i found my interior light was broken the same day I picked it up. The salesman denied that this could be true and refused to fix it.
2 of 2 people found this review helpful.
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Jun 19, 2016
It was really John tried to help as much as he could I just couldnt get approve for a loan
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May 8, 2016
Started a search for a new car first days of may 2016, landed in a web page named CarGurus where a Kia Optima EX 2015 with nice features and equipment which was offered at the price tag of $ 21,950.00. I requested information this car was located at Browns Kia in Manassas, got an e mail showing again the internet price of $ 21,950 inviting me to contact the dealership. On Friday May 6 I meet with Eneida she was a new consultant been selling cars just for a few months, she had some acknowledgement of the car during the test drive I asked about the car warranty, the only answer I got was that this inquire should be handled by her manager because she didn't wanted to tell me something inaccurate or wrong. I already knew all the details of the warranty but I was surprised a sales representative who needs to provide with answers and trying to sell me a car didn't have the answer to one of the most important piece of information a consumer needs to make a decision when purchasing a car. Test drive was good, I liked the car and I was willing to pay a fear price taking in consideration the published Browns price $ 21,950, however when the negotiation started and after I gave my information they pulled a credit report and give them the amount of down payment I was willing to put down the sales consultant came up with a proposal that surprised me the proposal was a totally different one, the sales price was inflated to above $ 26,000. At that moment I realized that if they wanted to take me for granted I was not going let them take me for granted. I realized the dealership represented by the sales consultant and the sales manager I was about to meet wanted to ripe me off and overcharge me more than 5000 thousand dollars over the published internet price or Browns price. The sales consultant told me she would present my counter offer and taking the same pattern of deceive the dealership showed in the negotiations when inflated the internet price I decided to present a ridiculous offer just to upset the sales manager the same way they upset me when coming with inflated price they proposed me. I told the sales consultant that my offer was $ 17,000 out of the door, she went presented the offer to her sales manager and after a few minutes both came to the table. The sales manager start to play the confusion game throwing 3 financing options for that amount as he already applied a $ 7,000 down payment, so the price continue to be above $ 26,000 nothing about the published price of $ 21,950 I insisted that I would pay $ 17,000 out of the door and then we can apply the $ 7,000 down payment. At the end the manager wanted to switch me to "another car" whose price was writhing the range I was willing to pay he says, also mentioned the price $ 21,950 included some rebates which I didn't qualify for such as military and student rebates. Gross misrepresentation and lies, because nowhere in that particular advertisement its specified you need to qualify for a rebate to get the published price. Of course I left without buying a car and after I left checked some other Kia dealers in the area websites and the advertisements clarify internet price and also a statement advising "you may qualify for other rebates and incentives on top of this "internet price". At the end I concluded that Brown Manassas Kia is a organization that not only misleads in their advertisement but also the sales managers see potential customers entering their building as suckers waiting to be ripped off. Hope this bad experience I just had serves other potential car buyers to be alert and aware of their scams, also hope the dealership change their deceiving sales and advertising methods. Reading the long data of complaints stated in past reviews from different web sites I can see Brown's higher management made many promises to correct some of the issues it just occurred to me, are just empty promises, their bad faith and deceiving practices continue as of today May 2016. I checked other Kia dealers around for prices and found Kia Optima's 2016 EX with an internet price less than $ 22,000, Browns Kia is a rip off location, consumers be aware.
4 of 4 people found this review helpful.
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Read 5 old reviews
Aug 13, 2015
Quick response. Although I didn't purchase from this dealership (car wasn't the preferred color), Chris Mochel provided a thorough, informative and pleasant shopping experience. If you are in the market for a new or used Kia, I highly recommend Mr. Mochel as a sales consultant.
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Jun 11, 2015
poor vehicle knowledge and care free customer service.
1 of 1 people found this review helpful.
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Jan 16, 2015
Mike helped me out and I'm very happy with my experience there.
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Aug 14, 2013
One thing I liked about my experience was that there was no pressure. For example, my wife and I were able to go on the test drive alone, without a pesky salesperson along for the ride. I got a fair deal and they were willing to do little things I asked for without question or hesitation.
Is this review helpful? Yes | No
Oct 23, 2012
Tab over priced for what they over
Is this review helpful? Yes | No

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