Betten Baker Grand Rapids Buick

GM Certified Internet Dealer, GM Certified Used Vehicles

2901 28th St SW
Grandville, MI 49418

Sales: (616) 275-3044

Service: (888) 571-1772

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2015 GMC Terrain SLE1 AWD Used Cars in Grandville, MI 49418

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 26, 2017
My experience was great, this is the second car purchased from this location in the last 2 years. My salesman, Chris H. was very busy and was still able to take great care of me. 5 stars, AWSOME job
Is this review helpful? Yes | No
Nov 23, 2017
GuruZTFW2
They responded very quickly answered my questions
Is this review helpful? Yes | No
Sep 29, 2017
Very nice communication, quick response. Very thorough.
Is this review helpful? Yes | No
Sep 14, 2017
Love my car love to the service no complaints here!!
Is this review helpful? Yes | No
Aug 22, 2017
GuruDT3XP
good
Is this review helpful? Yes | No
Aug 19, 2017
Pete_W
Told me car was sold days before. Offered me a "better", more expensive one. Next day - car still listed. I'm glad I emailed instead of driving out. They need a better IT department.
Is this review helpful? Yes | No
Aug 7, 2017
Guru9KJ4L
5
Professional- Chris is the best.
Is this review helpful? Yes | No
Aug 7, 2017
Mickie400
With the new guys working there now they have done a great job at running the place. They helped my dad get the truck he wanted and have helped us though any questions we've had even after the purchase.
Is this review helpful? Yes | No
Jul 19, 2017
Peggy6620
Called me right away, spoke with Shanay, and she was awesome. Still hoping to get there and see the vehicle. It's quite a drive.
Is this review helpful? Yes | No
Jun 6, 2017
nobody seemed to be able to tell me if the car was still available. drove up there to find out that it was sold
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 31, 2017
Everyone was very helpful from my first contact with Amy, who set me up with a specific salesperson, all thru the entire experience. The salesperson, Lener, was outstanding and very helpful in answering our questions and making the whole experience easy and simple. I can't remember the financial guy who walked us thru all the paper work but he was very good as well. We looked at the car, took a test drive, took the car overnight, and then came back the next day and went thru the purchasing process. That was the quickest trip thru all the paperwork that I have ever experienced. I thank them all so. Dry much and hope that my continued experiences with them are as good.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks Dan for trusting Betten-Baker Buick for your automotive needs.  All of us here APPRECIATE your business and look forward to continuing our relationship.  -Jeff Baker
Mar 5, 2017
The dealer contacted me and I told them my daughter was interested in the Jeep. I picked it up on Saturday and my daughter bought it on Tuesday. Good price
Is this review helpful? Yes | No
Mar 4, 2017
Countach_734
Didn't answer specific question I asked only wanted my phone number or contact them because they wanted to cell not answer questions
1 of 1 people found this review helpful.
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Feb 11, 2017
Great team for new and used. They always go over used vehiles. Ask for Frank Perez and Cathis Remer.
Is this review helpful? Yes | No
Apr 30, 2016
Great service. Sales man not pushy at all. The only negative is its been a week and we still are waiting on the car we want to buy.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2016
Dealer reached out to me several times. Very friendly!
Is this review helpful? Yes | No
Mar 16, 2016
Dealer sent email within minutes. I stopped by the dealer and looked at the car. Salesman very friendly and not pushy. Did not have time to drive the vehicle at that time but I will go back an visit when I can. Hopefully, the car will still be there but if not I will keep in contact with them.
Is this review helpful? Yes | No
Read 27 old reviews
Jan 13, 2016
Very professional
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Dec 19, 2015
Good customer service.
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Sep 13, 2015
Never felt comfortable, the sales manager was rude.
2 of 2 people found this review helpful.
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Sep 3, 2015
Helpful and courteous team. Hopefully I can also get my 6th vehicle at Grand Buick. Great Job!
0 of 1 people found this review helpful.
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Aug 4, 2015
They rated the truck I was looking at as great shape but I'd have rated it much much lower. No sales rep came to help.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Kimberly I apologize for not coming out to say hi and the truck not being as nice as you had hoped. I would personally like to assist you with your experience. I can be reached at 616-724-1028.

Thanks,

Matt Terpstra
Sales Manager
Grand Buick
May 27, 2015
Nice they got back with a number of times, nice vehicle they sold. I was to slow to close the deal. Good for them.
Is this review helpful? Yes | No
Dec 29, 2014
They contacted me right away. I did not buy.
Is this review helpful? Yes | No
Dec 4, 2014
Very nice company to work with. I have spoken to a couple of reps there regarding vehicles of interest. They have been very helpful.
Is this review helpful? Yes | No
Oct 10, 2014
I didn't end up buying a car, but the used car sales person was very helpful, respectful, and did not pressure me. I would go back.
Is this review helpful? Yes | No
Sep 5, 2014
Salesman called within minutes. Car was sold but offered to find a similar vehicle. I opted to stick with my current 2012 car which is paid for.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks for the kind review. When you're ready to trade in that lovely 2012 you have let us know.
Jun 12, 2014
Purchased this one , real nice
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thank you and thanks for your business!
May 25, 2014
beebeebabyblue
Responded immediately.
Is this review helpful? Yes | No
May 12, 2014
Easy going and not pushy. We did buy from them, and we did get the typical sales pitch for all of the extra stuff that a buyer really doesn't need, but at the end they were very easy to deal with and very, very polite.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks and we appreciate your business!
May 2, 2014
Easy to deal with. Prompt contact and attention to details.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks for the kind words!
Apr 7, 2014
Purchased 2011 Lacrosse. Great car great service no press.Bob Landstra was very helpful. Would buy another car at Grand Buick
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thank you very much. We appreciate it!
Feb 1, 2014
Very professional dealer. Pleasure doing business with them.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks for the kind words and your business!
Dec 20, 2013
Hugthecruzer
Bought. They picked me up, took me to the dealership, I drove away. 195 miles one way.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks for the business. We love picking up customers from 195 miles away! We will do it again when you're ready for your next one!
Oct 8, 2013
Duane Sprague was my sales person. He was very knowledgeable, and friendly .This was my very first car that I bought Duane took his time with me to go over the benefits of the Verano, NO Pressure. I will Pick up my car this week
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks you very much. We appreciate it!
Sep 22, 2013
Good experience. Just could not agree on price. Salesman tried his best to get price down, but Manager could not agree with offer.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Next time let's get together on price! :)
Jun 26, 2013
adebayo_t
fair
Is this review helpful? Yes | No
Jun 2, 2013
Responded, car wasn't what we wanted.
Is this review helpful? Yes | No
Apr 17, 2013
Dealer did respond but then referred me to their website. Never heard from him again; but perhaps he did not want to seem pushy.
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Sorry we didn't get back to you. That is not our intention. Let us know if we can still be of service to you.
Jan 24, 2013
Love the new car they made everything fast and easy I definitely recommend this dealer
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thank you, thank you! It was a pleasure working with you.
Dec 8, 2012
Satisfy Customer!
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thank you!
Nov 12, 2012
got an automated email over wknd. the next day did receive email that vehicle i was interested in was already sold but that he would assist in finding similar vehicle if I was still interested. appreciated that.
Is this review helpful? Yes | No
Sep 27, 2012
YES" Answered all my questions!
Is this review helpful? Yes | No

Response from Betten Baker Grand Rapids Buick:

Thanks for the kind words!
Aug 14, 2012
went to grand buick, applied for a loan then never heard back.
Is this review helpful? Yes | No

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