Berman Nissan of Chicago

Sales manager pawned himself off as a salesman. He was less than truthful. Did buy the car, but would not go back for another. It was color year and model that I wanted. The car was not available for the price quoted on car guru. Actual price was 1000+ over listed amount on car guru. The sales manager , salesman could not wait to get rid of us when we came to pickup the car. As I said earlier I would not buy a car from them again.

Very easy and pleasant experience. Staff was helpful, prompt, and courteous.

Not plesant experience with dealer. Raised price of the vehicle while negotiating. Manger said price went up than advertise just now.

Purchasing was smooth, dealing with the finance department was a pain. It seems like the employees don't communicate with each other and I end up with too many phone calls in a day asking for payments.

The advertised price was not the actual price of the vehicle. The dealership stated that the advertised price includes all possible rebates and discounts. However, there's no communication as to what those are. There was more haggling and negotiating than I would've liked, but maybe that's the nature of the business.

very great customer service and No stress to buy a car.

We bought this car from Berman Nissan and our sales person was very nice and always kept in direct contact with me. I would definetly recommend this place if you are looking to buy new or used vehicle

When I first contacted the dealership, I received a quick reply from Sochi. I explained how long I've been searching for this car, and how i am preapproved, and wanted to make sure my preapproval letter from the bank would be enough to leave with the car as they send the info to my bank. I have had no trouble with this at my local dealerships. Sochi told me that it would be no problem. I asked Sochi for detailed pictures of the car showing any dings, scratches, etc. She informed me that the car was about 25 minutes away being detailed, so she could not get me the pictures right away. She was insistent that I come see the car in person. After more than 24 hours and no response from Sochi, I called the dealership and asked for someone else. I spoke with Jason, who went and got pictures right away. They would not hold the car or take a deposit to hold it, so I relented and took an unpaid day off work to come see the car. When I got there, they had trouble finding the car. I asked for it to be cold so I could listen for a common issue that occurs on cold start, but it was warm. The car clearly had not been detailed as it was dirty inside and out. The car had some dings, rock chips, cracked paint on the bumper, but I could live with that stuff. We took the car to the service dept so I could see the undercarriage. Imagine my surprise as we passed their wash bay and detail area. So much for being 25 minutes away. Who knows what was actually going on with the car. We took the car for a test drive. The first thing I noticed was the sound of a throw-out bearing going bad. I also found the rotors were warped. Seeing as these repairs would not be cheap, I expected some negotiating to take place, especially since they had the car listed $2,000 above NADA retail value. They refused to even talk price until they had a credit application to make sure I could buy the car, despite having my own financing, and a preapproval letter showing I was approved well beyond the price of the car. Reluctantly I filled out an app, only for them to return and tell me they won't budge on the price because they sell quick, and some young kid will want to buy it and will be willing to overpay. I explained that banks generally don't lend that far beyond retail, and that they are looking to take advantage of some young buyer, to which they confirmed. They don't care about ripping someone off, because they can. I listed off all the issues, to which one of the managers told me "well it passed our 100 point inspection", to which I said "well then you don't have very good technicians" They dropped the price $200, but I was not going to overpay that much. Jason was nice and helpful, but the rest of the dealership sucked. I will say the building is nice, and the bathroom smells like fruit loops. You got 2 stars because of jason and the bathroom, otherwise it would be 1 star

Car was as advertised. A little more beat up than expected. But salesman was helpful

This dealership wouldn’t hold a car for a couple hours for me. After confirming availability, I left work early to go see the car. When I arrive, I am told that the car is sold and that I should have made an appointment! This car was posted for sale earlier that morning and sold 4 hours later? 2 days later the car is posted again for a higher price, yet they continue to tell me it’s sold. Very sketchy business.

Dan wast great

Transaction went good but a little slow on shipping

Extremely pushy salesman. Constantly putting words in my mouth and doing their best to make me feel bad for not buying a car from them. Two days later, the price of the car was listed lower online after their whole spiel about how they couldn’t lower the price of the car anymore.

Good

Very professional !

Very easy to work with. They listen to your needs, they are not pushy. They responded to every phone call within the day and were very helpful. Great vehicle!

Although I didn't end up buying the car, the sales person was very helpful without being overly aggressive.

Leon was awesome. He called me and found the vehicle that I have been searching for. I hope to me him in person on Saturday oct 21.

I Was very disappointed in my experience at this dealership. Upon arrival to view the car and meet the sales associate Willie he said the car s 20k when it is clearly listed on car gurus as 16,994 then when I returned the next day to test drive again and purchase the car Will and the sales manager tried to increase the price on me by 995.00. I have never experienced a dealer increase a price like that I've only experienced negotiations to lower a price...shady deceitful practices at Berman don't leave and come back your car price will go up!!! I guess my mistake was trying to buy a Ford at at Nissan dealer.

They gave ma everything I asked for information wise.

Very nice people

I submitted an offer, it was accepted and it all went very smooth and fast. My wife and I were very pleased with everyone and are happy with our purchase.

They responded promptly

Run around and than the day I was told to come look at the car they emailed me said the car was sold

Great people

very friendly and accommodating. My only complaint is that the window was off track and they still haven't fixed it yet

Honest dealership they called me and told me what is wrong on the car great dealership

Very attentive and responded quickly. We did not end up visiting this dealership because we found a vehicle elsewhere. This rating is for their internet customer service.

I requested a quote on shipping the vehicle I found on CG but despite calls and emails I only ever got a "I'll let someone know" and then someone telling me a story about coffee being spilled on a seat which had nothing to do with my simple request. I'm giving the dealership one star since they made no move to sell me the car I wanted.

The sales rep and finance manager we're both professional and extremely knowledgeable and helpful. .

They had good communication with me, but the car sold before I could get to it, no fault of theirs.

Was quick to respond and sent pics. I decided the car was too ar away to consider.

Even though I did not buy the car, the salesman was very accomodating and helpful. I was from out of state and he helped me get to my next destination.

Sales rep was not there for 9:30appt. Wandered around for about 10 min. No one approached. Finally asked someone in an office who said that sales rep was no in till 1 but that there were several cars I could look at. Here's a tip: when someone is shopping on line they usually have very specific cars in mind that they have researched for days before come in, as I did. I left, purchased a car later that day somewhere else

Very responsive with continual follow up. Very nice salesperson Isaac!

Out-of-state buyer. Agreed on price, told me to mail cashiers' check for car. Later in day told me car was unavailable and that "car went to auction this morning," while another salesman told me "they sold the car today to someone else." Then they stopped responding. Amateurs.

Good dealership with good prices

In person after test drive; -Berman Nissan heaped on $2000 over CarGurus listing price -Berman Nissan reluctantly agreed to "honor the CarGurus add pricing" but held on to the additional $900 used car dealer fee on top of doc fees and taxes -Berman Nissan doesn't take credit card deposit for purchase -Berman Nissan didn't provide photos of the passenger side of the car that was scratched, chipped, and gouged from car doors beating against it for years -Brand insisted the clearly failing clutch was "normal" and mechanically passed all inspection Salesman Faustino was a nice enough guy with good communication

they were very helpful. very professional

great dealer

They were very professional. The vehicle was as described. They were willing to work with me on the price. Overall great experience. Ask for Maria!

Angel Velazquez is easy to deal with and the manager easy to talk to. No pressure at all

Excellent service

The experience was nice, Janusz was excellent