Berman INFINITI of Chicago

640 N LaSalle St, Chicago, IL 60654 - Map & Directions

Sales: (312) 548-8839

Service: (312) 476-8000

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Nov 26, 2016
Prompt follow up on scheduling an appt for a test drive. I had to cancel but will definitely reschedule.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Carl, thank you kindly for your feedback and review. We look forward to your test drive with us!
Oct 28, 2016
We had a very good experience, sales team is very knowledgable and friendly. We definitely will recommend Berman's Infinity of Chicago to our friends and family.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Sergei,

Thank you so much for the kind review.  We certainly appreciate the confidence and trust!  Please know we'll always be here to help you, your family and friends with anything you need.  In the meantime stay safe and happy driving!

Regards,

Berman's Infiniti of Chicago
Oct 8, 2016
Great service, great people. They made sure everything was right with the car and gave me a tutorial on how to work all of the electronics. Even after the purchase when I called them for some help they were very responsive. I highly recommend this dealership.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Russell,

Thank you so much for taking some time out of your day to share your experience with us and CarGurus.  We truly appreciate your business and look forward to making sure your new car treats you right for many years to come.  Please don't ever hesitate to contact us back in the meantime should you ever need any additional help with the electronics and technology in your new car.  We're always here to help!

In the meantime stay safe and happy driving!

Berman's Infiniti of Chicago
Aug 28, 2016
There was so much confusion and poor communication. Not a pleasant experience
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Tony,

Thank you for taking some time to share your experience with us and CarGurus.  We strive on feedback like yours in order to keep bettering ourselves and enhance the experience of all our customers.  

That said, we apologize for your unpleasant experience and will make every effort to improve our communication. We truly hope you enjoy your new vehicle for many, many years to come.  Please know we're always here to help you, your family and friends should you require anything anytime.

Best regards,

Infiniti of Chicago
Aug 26, 2016
vitoondiet
Great car buying experience. No hastle, knowledgeable staff with quality selection. Would definitely recommend for your next used car purchase.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Vito,

Thanks so much for taking some time to share you experience with everyone.  It's always gratifying when we hear about 5-star experiences from our customers.  We are excited to continue helping you with top-notch service over the life of your vehicle, and the next!

If there is ever anything we can do to help you, your family or friends please don't hesitate to contact us back at 312-476-8000 or reply to this email.  The door is always open to you.

Regards,

Infiniti of Chicago
Jul 21, 2016
Expierence was good. Salesman could be better , overall good expierence
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Good Day Robert,

Thank you for taking a moment to leave a review for us.  If you wish to speak further regarding your experience with your salesman I'm more than happy to listen, and it will certainly help us keep growing and improving.  If you wish, you can reach me at 312-476-8000 or email me at mbasarich@berman.com.

Regards,

Micah Basarich
Jul 11, 2016
sansu
The salesperson was trying a lot for upselling/cross selling. Also, while making the purchase they added around $1000 to the price of the car (in the name of repair/maint. cost) and it was all hidden until we said we like the car and started talking about the price. Car was good; so we needed up purchasing it from the dealer.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Sansu,

Thank you for taking some time to share your experience with us and CarGurus.  We strive on feedback like yours in order to keep bettering ourselves and enhance the experience of all our customers.  

We truly hope you enjoy your new vehicle for many, many years to come.  Please know we're always here to help you, your family and friends should you require anything anytime.

Best regards,

Infiniti of Chicago
Jun 27, 2016
Great experience and service.Anthony was very helpful and professional, made process easy.Bought 2013 Infinity G 37x, fair price no pressure to add extras.Edmund.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Edmund,

Thank you so much for your business, let along taking the time to write this great review for Anthony and our store.  We truly hope you enjoy your new G for many years to come.  Please know we're always here to help you, your family and friends should you need anything anytime.  In the meantime....HAPPY DRIVING!!

Regards,

Infiniti of Chicago
May 24, 2016
Overall it was good experience, I definitely recommend to buy car from them. Thanks to Anthony for his great job and honesty. Regards AP
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Anil,

Thank you for taking the time to recommend our store with others.  Positive word of mouth is the best form of flattery we could ask for.  Enjoy your new car and we'll be here to help you anytime you need us.

Happy Driving,

Infiniti of Chicago
May 23, 2016
Great experience. Would recommend highly.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Larry,

Thanks so much for the 5-star rating and recommendation.  Please know we'll always take great care of any clients you send our way.  

Best regards,

Infiniti of Chicago
Apr 11, 2016
sdmennie
Very easy and smooth experience. Handled most of the transaction over the phone - Micah was excellent and very professional. Experience at dealership when I picked up my new car was excellent. No surprises, very fast.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Hi Sdmennie,

Micah and the rest of us at Infiniti of Chicago appreciate you taking the time to write such an encouraging review for us.  Please know the great service starts at the purchase and throughout the life of your new car.  Enjoy your new vehicle and we'll be here to help you, your family or friends anytime you need us.

Best regards,

Infiniti of Chicago
Dec 28, 2015
great communication
Is this review helpful? Yes | No
Dec 11, 2015
They contacted me with email quick, but they did not have a car. If they don't have a car, they should not list on the web,
Is this review helpful? Yes | No
Dec 1, 2015
rjkern1
nice
Is this review helpful? Yes | No
Sep 5, 2015
Great experience
Is this review helpful? Yes | No
Apr 11, 2015
It was an awesome experience and I will recommend a friend
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Thank you!
Mar 1, 2015
Great business
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Thank you!
Feb 2, 2015
The car was as advertised. the dealer was fair but not willing to negotiate anything major.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Our cars are reconditioned to high standards and they sell at a high rate.

Old Dealer Reviews

Sep 4, 2014
Dealer was not flexible on price. They had purchased this car at auction for 43k and refused to sell it for less than 50k
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Our mark up is not $7000. You have no idea what we paid for the car or stuck into it. Sorry we couldn't make a deal.
Aug 18, 2014
My experience at Bermans infinity was very pleasant. From the moment i stepped in, to the moment I left with my new car i felt I was treated with respect. Jane (the sales person) was incredible sweet and patient to my all my request and questions that i had inquiring my new vehicle. I would gladly recommend this dealer to anyone who is looking for a new/used car, and wants to get a great deal on it.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Thank you some much. Congrats on the vehicle purchase.
Aug 13, 2014
It was a good service!!
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

Thanks!
Feb 9, 2014
Quite responsive not much negotiation overall positive experience
Is this review helpful? Yes | No
Jan 3, 2014
Set an appointment for a test drive and when I showed up(on time and even called ahead to confirm the appointment) they said it would be 45 min to get the car to the dealership.
Is this review helpful? Yes | No
Dec 26, 2013
The service I received from Bermans was really top notch. They did everything they could in answering any question or concerns I had.
Is this review helpful? Yes | No
Nov 30, 2013
Terrific people, great deal
Is this review helpful? Yes | No
Nov 28, 2013
very good
Is this review helpful? Yes | No
Jul 27, 2013
Very responsive.
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Jul 14, 2013
We live in Indianapolis and drove all the way to Chicago only to find out the dealer adds additional fees. They say its because of doing business downtown Chicago.
Is this review helpful? Yes | No
Mar 25, 2013
Good phone and email communication before Christmas. Then there was nothing from them.
Is this review helpful? Yes | No
Oct 8, 2012
Dealer responded and I ultimately bought a car from them. They were nice, but did not meet the standards of infiniti dealers I have previously worked with. They stated they provide fair values on purchases and trade-ins. However, when it came to working with them, they were just as bad at trying to screw you over in the purchase, as any other car dealer. I bought the car, because they had the one I really wanted, not because I enjoyed working with this dealership. My car was dusty inside and I found a glove, eye glass cleaner towel, and an old note from someone under the seat...and this dealer claims they do this immaculate detail job. In the end, I found them to be mediocre at best.
Is this review helpful? Yes | No
Mar 26, 2012
I was very unhappy with the service I received from this office this past Tuesday. Me and my father drove 4 hours that morning to come look at the Saturn Vue they had available with the intent that the car would still be available. Even one of the workers, Dan, had called me at 9:30am that morning to confirm the appointment and wanted to make sure I'd still be coming. As soon as I walked in the door at Infiniti the Saturn Vue pulled up and the company had just showed it to someone else although I was on my way with an appointment scheduled. This company knew I was driving 4 hours away and that I wasn't just going to look at the car. I made it clear that I was very interested and had even said I am interested in purchasing the vehicle as long as there were no major problems with the vehicle. The fact that this company couldn't hold the car for just 2 hours in a first come first serve basis with the ones who had made the appointment first receive priority shows me they are not the type of company I want to be doing service with. I strongly do not recommend this company to anyone.
Is this review helpful? Yes | No

Response from Berman INFINITI of Chicago:

We don't hold vehicles for a good reason.. Sorry that you did not make the purchase.

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