Bel Air Nissan

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1506 Bel Air Rd
Bel Air, MD 21014

Sales: (443) 686-7140

Service: (877) 920-5632

Closed Today (Sun)
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Feb 27, 2017
First of all I love my car. So the salesman was good at his job, he had a response for everything and reason for this and that. We stayed in touch durning the buying process but as soon as the car was sold to me I couldn't get in contact with anyone! First I was told numerous times the car would be "gassed and ready to go" the dealership was an hour and a half away from my house and on the car ride home I realized I had no gas and had to figure out where I was to get gas. I wouldn't of cared if I wasn't told 5+ the car would be gassed. Then I asked about a spare key and he says he'll check around and mail it to me.... doesn't respond to me all the following day and texts me at 11pm "no spare, sorry" tried calling and no response. I also noticed a chip on the windshield. Both times I went to look at the car and purchase it was dark due to my work schedule so I missed it. Honestly I'm disappointment in their lack of communication and not getting back to me. Terrible costumer service.
1 of 1 people found this review helpful.
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Response from Bel Air Nissan:

Hi Jessica. Thank you for your feedback, it is extremely valuable to us. It is our goal to ensure that all of our customers are happy and satisfied. We are so sorry to learn that you had a less than perfect experience with our sales department. If you could kindly take a moment to share your feedback with us via email at feedback@jonesjunction.com, we would greatly appreciate it. This will allow the owners to work directly with you to make your situation right. Thank you again for your feedback and we look forward to turning things around.
Read 3 old reviews
Aug 8, 2014
sherozzel
Dealer sent reply email promptly
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Jun 17, 2014
understanding and responsive
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Mar 23, 2014
They listed the price and when entering the dealership, suddenly there was an addition $1,500 added to the price for reconditioning. This was a dishonest price bait and switch.
Is this review helpful? Yes | No

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