BMW of Murrieta

41430 Auto Mall Parkway
Murrieta, CA 92562
Map & Directions

Sales: (951) 458-6057 Service: (866) 814-1472

Today 9:00 AM - 9:00 PM (Open Now)
Show business hours

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Dealer Details

BMW of Murrieta

34 reviews
Today 9:00 AM - 9:00 PM (Open Now)
41430 Auto Mall Parkway
Murrieta, CA 92562

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 23, 2020
Dealer promptly contacted me. WHen I mentioned the the price for a 2019 model with over 6K miles was only $3,000 below a brand new model they would not discuss any further price deduction.
Is this review helpful? Yes | No
Jan 17, 2020
Yes, David was 'GREAT' considering that we just responded through emails, he was there with an open hand to help me with whatever my needs were. David, the response was quick and helpful, I would recommend him as someone to see if you're in the market for a BMW. Thank you, David Townsend,
Is this review helpful? Yes | No
Jan 22, 2020
Response from current dealership:
Hi Gurund4k4, thank you so much for your positive comments about BMW of Murrieta and your kind review; we are happy to pass along your comments to the team here at BMW of Murrieta!
Nov 20, 2019
They were great but the truck was sold soon after contacting them.
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Nov 25, 2019
Response from current dealership:
We appreciate you sharing this review with our team! I am so sorry the truck was already sold. I hope we can be of assistance in the future.
Aug 7, 2019
Great experience
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Sep 12, 2019
Response from current dealership:
Isbell3413, we are so happy to read such a great review about BMW of Murrieta!
Jul 20, 2019
Helpful stayed in contact. It sold very fast
Is this review helpful? Yes | No
Aug 5, 2019
Response from current dealership:
Linda, we're glad you enjoyed your visit.
Jul 12, 2019
Takes for ever to get back to potential buyers. Kind of rushed for a commitment saying they could not hold car for a day while check was hand carried through at bank but slow to text, email or fax copy of price breakdown for bank processing. Deal may not go through as agreed on due to no papers sent to use for bank work prior to traveling 5 hours to do inspections and finalize the deal, after all logistics had been made on my part. I was ready, they had other things to do besides sell cars I guess...
2 of 2 people found this review helpful.
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Aug 5, 2019
Response from current dealership:
Richard, Thank you for taking the time to leave us this a review. We always want to provide the best customer service and would greatly appreciate the opportunity to talk to you about your recent visit. At a time that works best for you, please contact the General Sales Manager, George Amezuca at (951) 249-8000. We look forward to hearing from you soon.
Jun 21, 2019
Great customer service
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Jun 5, 2019
My experience with the Murrieta BMW was great. They did everything possible to ensure I drove away in the car I wanted. Thank you all there.
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Jul 6, 2019
Response from current dealership:
Richard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Murrieta. Thanks again for the recommendation, and have an amazing day!
May 14, 2019
The sales lady was really nice and helpful. Once we gave them the check things changed everything they told us they would do if there was any issues they lied about and then finance person Thomas was very rude and he lied to my banks representative the next day. So the only good thing about this dealer was the sales lady. I’m very unpleased with my experience after giving them the check for the purchase.
1 of 1 people found this review helpful.
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Jun 3, 2019
Response from current dealership:
Jmvillalpando1, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact us at 951 249 8000.
May 11, 2019
Great experience! I inquired after business hours and received an auto reply from the dealership immediately. Promptly the next morning I receive an email from the same gal, we talked a bit and I set an appointment. I received an email later in the day from the general manager to be sure I had been helped. Once at the dealership both the sales gal and the GM came to meet me and they each were very kind and very helpful. I love my new car and I love Jolene at BMW of Murrieta!
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Jun 3, 2019
Response from current dealership:
Hello Lauren, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
May 1, 2019
Exceptionally excellent!
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Jun 3, 2019
Response from current dealership:
Kwang, we're so glad that we were able to go above and beyond your expectations!
Mar 12, 2019
Great service
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Apr 5, 2019
Response from current dealership:
Hello Myranda, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Feb 24, 2019
Overall good experience at this dealership, however the car was not the one for me.andy family
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Aug 5, 2019
Response from current dealership:
Terry, we really appreciate your positive review!
Jan 9, 2019
Contacted me right away. Super helpful
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Feb 5, 2019
Response from current dealership:
Amanda, we are glad we could help!
Jan 5, 2019
I received outstanding customer service from this dealership. Staff was friendly and courteous. My client advisor Ryon Holland went the extra mile for me. They worked with me tirelessly to assume my trade-in and still I got a great deal. Thanks!!! I highly recommend this dealership!!!
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Feb 5, 2019
Response from current dealership:
Gurux6jc6, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Jan 3, 2019
Thank you to sales rep Ricky Lopez for your honest, no nonsense approach to selling. Rest of staff good too.
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Jan 28, 2019
Response from current dealership:
Steve, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
Dec 22, 2018
Great staff great vehicles.
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Jan 2, 2019
Response from current dealership:
Abraham, we're so glad that we were able to go above and beyond your expectations!
Oct 30, 2018
The dealer was extremely fast to respond and was even open to texting to make communication faster. Highly recommended.
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Oct 26, 2018
Positive experience even though I didn't buy their car
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Oct 24, 2018
Replied quickly and provided follow-up emails and offers of assistance.
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Oct 20, 2018
Loved this place, everyone was very nice and professional.
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Oct 5, 2018
Got a call from the dealer asking if i was going to check out the car the day before and I responded yes. I drove over 4 hours in total for them to tell me it wasnt at the dealership anymore and it had been sold. HAHAHA great. Thanks for the call for letting me know before hand... OH WAIT there was no COURTESY CALL.
1 of 1 people found this review helpful.
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Oct 2, 2018
Good communication! Reasonable prices.
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Aug 12, 2018
It was an excellent experience, from the hospitality of the General Manager to the Sales people to tha Finance Manager. They are very fair and reasonable. If anyone is looking for a great deal and a great car you must visit this Dealership.
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Aug 8, 2018
I’m happy they emailed me promptly, though they have messaged me everyday since then sometimes two to three people which is quite annoying.
1 of 1 people found this review helpful.
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Jul 25, 2018
I drove 62 miles to the dealership and was not disappointed. The X3 was out front, clean and the rep was very attentive. I was impressed with the staff and facility and it was well worth the trip. That X3 is now in my garage.
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Jul 6, 2018
Ask for Dave Townsend! He’s helped me with my purchase. Highly recommended!
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Jun 24, 2018
Great negotiation.
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Jun 19, 2018
This has been a work in progress for days; but the entire experience has been pleasant and prompt.
0 of 1 people found this review helpful.
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Jun 17, 2018
They were helpfull.
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Jun 11, 2018
Quick contact and good information.
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Mar 26, 2018
Excellent! All staff were professional.
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Mar 14, 2018
Good quality service
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Mar 13, 2018
Great communication
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Jan 5, 2018
Sells rep was very professional and not overbearing even though I told him I went with the Lexus brand.
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Nov 6, 2017
They lied to me about the best bank rate available to me. When I went in with my approved loan, they claimed they had a compute issue and couldn't process my loan. They were just trying to have me use their loan (which wasn't terrible, to be honest)---but the whole deception of the process caused me to walk out. Horrible to be insulted this way and not allowed to use the loan my great credit earned me (a 3.4% APR on a used car versus their "best" rater of 5.4% which turned out not to be the best rate as they then came back with a lower rate which had been available the whole time). I had to have my bank's loan officer on the phone the whole time in order to expose their lie about not being able to enter my Bank of America- approved loan into their dealer system.
18 of 18 people found this review helpful.
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Nov 5, 2017
Contacted immediately.
0 of 1 people found this review helpful.
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Oct 26, 2017
Quick to respond
0 of 1 people found this review helpful.
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Sep 21, 2017
Car was already sold but vewry pleasant guy called.
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Sep 17, 2017
Dealer was very responsive but was not the car I wanted. I would recomend the dealership
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Aug 23, 2017
Most responsive of all SoCal dealers I contacted. Carl Burt got me the deal and financing I sought, answered all my questions promptly. I bought a great car at a great price. See Carl for your next BMW.
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Feb 2, 2017
Not very responsive in communication. Dealership did not make any attempt to work with me on pricing. I ended up purchasing a newer and better equipped vehicle at another dealership nearby and received an amazing deal. Do not waste your time and money here!
16 of 17 people found this review helpful.
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Jan 10, 2017
Great experience here. Had some questions and the salesman found the answers and got back to me quickly.
0 of 2 people found this review helpful.
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Nov 18, 2016
very prompt and professional service
0 of 1 people found this review helpful.
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Nov 8, 2016
Excellent so sweet but to crowded
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Oct 23, 2016
Fast response and good customer service.
0 of 1 people found this review helpful.
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Aug 19, 2016
Excellent service, vehicle wasn't what we were looking for
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Jul 4, 2016
I knew exactly the car I wanted. BMW OF MURRIETA had it, a 2012 BMW X5 xDrive35d, and the whole team that I worked with did an amazing job. Considerate, quick, and all around just good doing business with BMW OF MURRIETA.
0 of 1 people found this review helpful.
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May 12, 2016
Immediate reply and great service! Love my new wheels!
0 of 1 people found this review helpful.
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Apr 14, 2016
Contacted me quickly!
0 of 1 people found this review helpful.
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Dec 10, 2015
Great experience!! Thank you Rod C. and Frank M.
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Dec 1, 2015
The Dealer was great to me,my mom.The only problem I had with them is I am still waiting for my money that they owe me for my trade in.
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Nov 9, 2015
Professional and nice
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Nov 1, 2015
Good
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Oct 26, 2015
Confirmed the appointment many times but when I reached over there, was told that the car is sold. This is despite the fact that sales person confirmed the availability just an hour ago.
4 of 4 people found this review helpful.
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Oct 9, 2015
Timely response! Excellent service!
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Jul 28, 2015
Excellent car dealers, deserve to be rated--five stars
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Jul 16, 2015
They know what they're doing
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Jul 11, 2015
Very bad experience some body contact to sale different cars.
2 of 2 people found this review helpful.
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Jun 19, 2015
Outstanding experience, honest and accommodating! Chad Power, Chris and Brian modeled customer service! We purchased the car and have received follow- up and ultimate support! We will purchase again from Chad! Great dealership! Five Stars for Chad Power and Murrieta BMW!
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May 17, 2015
Car was already but it will still listed on cargurus. Please update more frequently. Dealer seemed rrsponsive though.
1 of 1 people found this review helpful.
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Apr 1, 2015
I purchased a 2014 flex ...hassle free
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Apr 11, 2014
purchased a car.
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Mar 24, 2014
They were very helpful.
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Feb 28, 2014
Very good follow-up
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Jan 19, 2014
Took a long time go respond .
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Jul 12, 2013
Bad negotiators!!
2 of 2 people found this review helpful.
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Jun 22, 2013
great
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Apr 29, 2013
Great customer service
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Jul 6, 2019
Response from current dealership:
Ramon, we really appreciate your positive review!Take care!
Apr 16, 2013
polite attentive and knowlegable
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Jul 8, 2012
...Though I did not purchase a vehicle (yet) I intend to go back.
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