Automaxx Of The Carolinas

Received a canned email and then no response until the vehicle was sold, at which point I received another canned email. Poor customer service/communication.

They were very helpful and upfront about the vehicle and it's history. seemed very Knowledgeable and extremely professional. Courtesy with out a clause, which is hard to find.

Great

I made a mistake by sending a inquiry to the wrong dealer, but they were willing to help me look for a vehicle, if I needed anything. Very polite over the phone. They had emailed and called having my back, if there was anything I needed help locating. I would highly recommend giving this group a chance.

It was great

Great customer service

Great overall experience

Worst ever Was called by the company to say the car was ready to look at When I got there something was broken. parts were own order Salesperson said they would contact me as soon as the vehicle was available To drive Have yet to get that call In a text I let them know this information have still not received any contact from the company

Great customer services

Before going in, I sent an email asking about the price. Cargurus indicated it was overpriced by $2,000. I asked if they would come down from the $14,500 asking price. I got no answer, but was told it was still available. They offered to give me an Instant Quote on the vehicle I was trading, but there was no Instant Quote. I made an appt to come in for the answer on price, and to have an inspection to appraise my trade vehicle. I was contacted multiple times by multiple people to confirm that I was coming in. When I arrived, I was assigned the first sales person who approached me, who could not answer my question on price. He brought a manager over, and we discussed the fact that this vehicle was overpriced, compared to similar cars in the area, and also by advice of Cargurus. He explained to me what went into their pricing, and said it was not negotiable. I bought a car elsewhere. Interesting: That was 4 days ago; the price has since been dropped by $1,000 to $13,500.

We ending up buying this car. Paid cash on a Fri. The car was supposed to be delivered by the following Tuesday or Wednesday and we are still waiting! Apparently they ordered the wrong part but instead of telling us that,they kept putting us off. The worst part is they started charging us for the extended warranty immediately and we don’t even have the car yet! Will not go back to this dealership as they haven’t even mentioned trying to compensate us at all for their mistake.

Cash was a great a great sales person - no pressure and was very accommodating to work with my schedule. Mike, the sales manager and the Business office were also very transparent and helpful.

They just wrote and asked me when can I come and test drive the car. They also asked to buy my car from me. That's all I have heard.

Courteous and well informed. They answered all of my questions.

Personnel were very diligent in offering information about the car I was inquiring about. Follow up with additional information and invitations to test and inspect the car were made available.

Exceptional customer service from start to finish! The staff is professional, friendly, and honest!

Have not been there, but they have been very helpful in contacting me and keeping me updated.

Very helpful and accommodating.

The dealership has worked with us to fix some issues that came up during the test drive and after we bought the car. They have made the overall experience great. Would definitely recommend Automaxx.

The dealer was very helpful and tried his best to get me into the car but my credit wasn't good enough

I inquired about a car online and was emailed back assuring me that the car was available and that I could see it and test drive it in 90 minutes. Jennifer the internet sales person assured me via email. When I arrived at the dealership Jennifer was nowhere to be found. The salesman told me immediately that he thought the car in question had been sold yesterday, and in fact it had been. They proceeded to keep me there waiting while they "looked into it" then the sales Mgr Came out to ask me if I wanted to see any other cars that he had on the lot. They wasted both my time and my patience. I went to another dealer and bought a car where I was treated with courtesy and respect.

Quick follow up. Professional.

Sales staff responded to emails and were pleasant in person, but their policy of refusing to negotiate the price when cars are obviously overpriced and have flaws is aggravating. They have a take it or leave it attitude, to the point of the manager being cocky. It would be one thing if the cars were priced appropriately / fairly, but they’re not. It appears they take advantage of customers who are uninformed or just don’t like to negotiate on price.

The dealership was responsive

I was contacted in various forms. They were kind and helpful.

We had an excellent experience at automaxx!

Was patient and helpful

Responded immediately. Seemed willing to make time for what I was looking for.

Good

Response was quik

This dealership wants my business as they continue to reach out to me with price drop and other information.

The team is very informative and patient.

Good customer service...

Purchased the vehicle!

Jeremy was great. Hopefully I'll be able to Come back within the next week or so.

Nice folks - very busy - we lost the vehicle we wanted to other buyers. If you see something good here, go asap!

Quick response, but I ended up buying another car elsewhere.

Helped

Nice and helpful folks. Some very nice cars. I test drove a car that was beautiful. It was just a little too small for me.

Great service I appreciate them working with me on this.

Very professional and friendly staff.

It was a great experience. I miss the opportunity to purchase because I was moving to slow. The Automaxx Team was very helpful. and on point..Thank you.

Dealer contacted timely manner but I did not purchase from this dealer - mostly due to distance

They all were absolutely amazing Mr. Cash was so helpful and I couldnt imagine buying my first car from anywhere else. Thank yall

They were very nice and accommodating but I found a similar car for less cost.

Just great...Very costomer friendly !!!!!

Love the car

Very nice and quick response.

This place is horrible. I drove 100 miles to go see the jeep and when I get there they tell me that they are not selling it because is has a few issues. 3 days planning and setting up the trip and they never said a word to me. What a waste of time!! This place sucks!!!

Price just to high for the year and mileage, but they responded to all of my request.

The car I went to see was not even drivable. I looked at another car on the lot, made an offer on it based on what my bank would loan on it (they had it priced $2,000.00 over book value) and never heard back from anyone.

They called me about the truck I requested info on and set up an appt. then I went on their website and could not find the truck I was looking at because I was trying to stay a stay at a specific price point. I called back and then was told that one was sold but we have other trucks that we could make a deal on. Found the least expensive truck that fit what I was looking for and told the salesman and sales manager that I was staying around 300 a month they said okay. Sat at the dealer ship for 4 hours trying to get this done. finally made it into the financial office after he came back from lunch and threw $429 a month at me and I said that was not happening and then he very got very rude with me, basically calling me an idiot and saying "you are not being realistic". After arguing for a few minutes got up to leave and he just kept saying "you are not realistic" then walked to the door and the salesman and sales manager went into his office where I heard the finance guy talking trash.

I bought this car. Was very pleased how the transaction went. They even provided a driver and return driver with vehicle so they could follow me home right after purchasing (130 mi). Car was everything I expected. My mechanic went over it and found some things which needed to be addressed, but nothing major. No pressure, which I liked.

Very helpful and my dealer Justin Wheeler was awesome!

Very helpful and responsive to my questions

The worst experience ever completely on organized schedule the meeting to take a look on the car car was not ready prepared I asked for pictures at least I was promised to get the pictures for the next day nobody ever responded back to me I gave feedback nobody ever responded to my feedback

5 days after I enquired about the truck I was notified that the truck had been sold. That's not good business. I should have been notified alot sooner I feel. Give me a chance to get it by answering my questions sooner.

The salesperson kept in contact with me, but i went with a vehicle from another dealership.

The staff was very professional, did not pressure me in my decision making to purchase a vehicle.

She was very professional,kind,and helpful..

Couldn't even test drive because vehicle was in “service”. The next day I went for a test drive and the vehicle was driving off the lot with tags on it.

Good service

Great

Very bad experience. I informed them of my intent to purchase at which time we began the financing process. After generating multiple hard inquiries on my credit report, they informed me they had sold the vehicle to another party. When I ask why this happened, they told me "too bad, it's first come first serve", and tried to sell me other vehicles on their lot. Be very wary of doing business with this dealer.

The car was already sold when I got there, but they helped me buy another car that I liked and bought that same day.

I didn't get the SUV I came for because it had already been sold. However Markell was excellent and helped me find another vehicle that I now love. He is a great salesman and gave great service. He even entertained my kids while selling the vehicle. Great job Markell!!

The dealer was very good and responding and answering all my questions

The vehicle wasn't available but great prospects...Staff was very helpful

Found a Jeep here via CarGurus. Test drove it and had my car appraised. was offered a good price for trading in against the Jeep. Spoke directly with a manager and left with the manager and sales rep know I was going to purchase vehicle that evening as I had to leave after the test drive. I went on website to fill out credit application and they increased the vehicle $5,000 - claimed it was a “mistake” Sketchy car dealer, buyer beware

Went there and it was horrible the car was not on the lot and the salesman act like I couldn't get the car after I made a offer without seeing the car

They respond to the request very quickly, like within minutes as vs got things rolling from there. Was in contact with Don for about a week. Although we didn't end up buying the vehicle, the service was great. We weren't pressured to buy a vehicle we didn't want. He asked us what we were looking for after we found out we couldn't buy the Yukon for a particular reason and showed us what they had on the lot. Still looking on their website to see new vechiles. Very nice people.

Dealer does not accept any offers lower than the advertised price. Buyers want to feel like they got a good deal by negotiating with the dealer. I'm happy I bought a van from a different dealer.

I was quickly contacted but I am still shopping around

This Dealership contacted me almost immediately after my search and interest in a vehicle.

Don’t waste your time with this dealer ship. Drove 4 hours to look at a car they had ‘Chevy Corvette ‘ Get there and the car has a busted windshield along with other issues that was not described in there ad. Then to top that off they ran my credit even after I told them I wasn’t going finance the car.

excellent responses with all of my questions.

Don with automaxx of the Carolinas was great. They all are very helpful and friendly. Within 2 hours I was in and out in beutiful Tahoe. I would defanutly go back.

Very quick and profesional

One of the worst dealer experiences ever! I communicated with them regarding the purchase of a 2000 Toyota 4runner found on Cargurus.com. I told them that I could not make it in that day for a test drive but would take the following day off from work and drive 2 HOURS to test drive the vehicle and asked if that would be OK (see copy and paste email string below). Cori, I may take tomorrow off to get this done. If so, I can be there between 11 and noon if that works for you. I get the below email from the salesman.. Brett, Oh of course! I'll let my manager know to have it ready for a test-drive tomorrow. Do you know around what time we could expect you so I can verify that it stays here. I then get an email message from Automaxx "Appointment Boarding Pass" confirming my appt. The next day, I was about 15 minutes away from the dealership, I called to let them know I was close when the salesman said "Oh, we sold that car yesterday afternoon" She said that tried to get in touch with me but didn't have my phone number. We had about 5 email messages back and forth and every piece of contact information was in my signature. I was livid. She transferred me to her manager and she said "oh, we don't hold vehicles". I told her that every communication I had with the salesman indicated that the car would be held for me to test drive. After lots of excuses I asked to speak to the GM. She laughed at me, put me on hold and transferred me. Basically the GM said that he is "pushing steel" and will sell any car to the first person that has the cash. I get it, I am sure they do not want to lose a sale but, nowhere in any exchange did they inform me that they do not hold vehicles, even though they stated they would. To sum up, missed a day of work, wasted 4 hours of my day driving and then lost money on gas. If they want to know why used car dealers have bad reputations, they are the definition of terrible customer service and policy.

I received very courteous service from the staff they answered all my questions in a timely manner

Contacted me immediately

Sales consultants were uninformed and inexperienced. I made an appointment to view and test drive a vehicle. I arrived at the scheduled time only to be told that the vehicle had been sold earlier that morning. I understand they are in the car sales business but a phone call notifying me of the vehicle being sold would have saved me time and aggravation.

Quick response and with helpful information. Willing to help and show cars with similar characteristics

Good overall just couldn't meet my budget on the price.

Great

Salesman Everything was wonderful about auto Max Yes I did buy van and rate is 5