Jones Ford

5757 Rivers Ave
Charleston, SC 29406

Sales: (843) 900-6244

Service: (800) 849-2200

Today 9:00am - 7:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 18, 2017
It was good. They worked with me while I waited for a verdict from my insurance company regarding my car so I could make a clear, informed decision about this one; however, they were inflexible with their price.
Is this review helpful? Yes | No
Jun 9, 2017
Very friendly and helpful willing to work a deal
Is this review helpful? Yes | No
May 12, 2017
Got add off of CarGurus and contacted Jones Ford about it. They had a good price on the vehicle with no surprise add-on"s. They got right back to me when I e-mailed them and asked them for a drive out price. They made me a offer that I made a trip to the dealership to test drive the vehicle. It was a pleasant experience dealing with Joe and he made my purchase a pleasant experience. It didn't take all day to make the purchase.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 20, 2017
I thought we had it worked out. I told them I wanted the car. When I confirmed I was coming I was informed it was sold. They should have told me it was sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jones Ford:

Thank you for your feedback. I would like to research this matter. Would you send me your info. and how much time past in communication and if you had any money down.
Thank You,
Tom Gray / tgray@jonesford.com or 843-744-3311
Apr 18, 2017
Ram_4013
called back . was helpful
Is this review helpful? Yes | No

Response from Jones Ford:

Thank you for rating Jones Ford five stars. We appreciate your time and business.
Mar 5, 2017
They have been very nice and very helpful. Very professional yet down home friendly.
Is this review helpful? Yes | No

Response from Jones Ford:

Thank you for the great review. We hope to always make you feel  at home when you are here.
Feb 11, 2017
The Rep, Mike Kane was great, very responsive and helpful. He was Very different from the other Ford dealer internet guys I contacted, who only wanted me to "Come on in". I was looking for a very specific build, 2.0L motor, AWD, Titanium Trim & Factory Tow Package. Only Mike was willing to confirm my desired specs via e-mail and set-up the deal before I arrived. Should say, we live in Columbia, SC & Jones Ford is in Charleston, SC, about a 100 mile drive. Same can not be said for the dealership itself, no negotiating, the price is the price and no value for the trade-in. Nothing 'extra', no floor mats, no cargo cover, no offer of any thing of that nature. We did buy the car and so far, so good. Taking it on a long trip out west in a few weeks, so we shall see.
Is this review helpful? Yes | No

Response from Jones Ford:

Thank you for your feedback and your business. We will make sure Mike Kane receives a copy of your review.
Feb 9, 2017
I don't like being told what I can't purchase. But did credit app on phone haven't heard back never visited the dealership. But salespeople are nice enough.
1 of 1 people found this review helpful.
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Response from Jones Ford:

Nicole,
   If you would send me your contact info (full name) I would be happy to check into this for you. My name is Tom Gray and I manage the social media accounts at Jones Ford. I can be reached at 843-744-3311 or tgray@jonesford.com
Dec 22, 2016
I enjoyed working with Jones Ford. They took care of my safety issues that I thought would make the truck as safe as possible. I knew full well that it was a as is sale, but it was everything I wanted and they took care of my safety issues almost immediately. Thanks Jones Ford you rock!!
Is this review helpful? Yes | No

Response from Jones Ford:

Thank you for the great review and for your business.
Dec 22, 2016
Great experience
Is this review helpful? Yes | No

Response from Jones Ford:

Thank you for the five stars and for your business.
Dec 21, 2016
good response from internet sales however the photos definitely gave the vehicle more justice than it was worth (lots of scratches and torn headliners). I tried to ask the service department for any service records and they were reluctant to help.
Is this review helpful? Yes | No
Nov 26, 2016
Quick response.
Is this review helpful? Yes | No

Response from Jones Ford:

Thank you for the 5 stars and for your business.
Oct 11, 2016
Excellent. Mike did contact me even though I am 700 miles away from him. He sent me a video and everything I needed about a truck I am looking at.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jones Ford:

Thank you for taking time to write us a review and thank you for your business.
Sep 25, 2016
Very fast and friendly response.
1 of 1 people found this review helpful.
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Sep 17, 2016
Great customer service! Very knowledgeable too.
1 of 1 people found this review helpful.
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Sep 16, 2016
Brian was the salesman at Jones ford and went above and beyond. Dianne helped us in finance and was just wonderful. Great experience! Highly recommend them. The truck was exactly what we were looking for and was accurately described. We saw a lot of trucks at other places that were around the same miles and close to the same year but none were close to being kept in great shape like this truck.
Is this review helpful? Yes | No
Jul 22, 2016
He was awesome
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May 5, 2016
I bought a 06 Kia Sedona from this dealership although the sale of vehicle went very smooth, coustmer service at this dealership is Very Poor. I signed paper work for the vehicle that morning and returned to pick vehicle that afternoon , when I picked the van up it was just about empty had to stop and get gas on the way home and I texted my sales man and told him that one the vehicle remotes was not working, haven't heard back from him as of yet
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jones Ford:

Our goal is for every customer to have a great experience in sales and service. If you would send me your name or your sales person's name I will be happy to look into this matter for you. My name is Tom Gray and I am the CRM Director at Jones Ford.
Mar 13, 2016
I am sure the dealer was willing to do a good job, but given the issues Ford is having with its quality I decided not to choose for this car.
Is this review helpful? Yes | No
Mar 9, 2016
I made an appointment, visited the dealer, drove the car and bought it the same day. It is now sitting in my driveway. Salesman was Pank and he was very competent and helpful.
Is this review helpful? Yes | No
Mar 7, 2016
Great followed up with me several times
1 of 1 people found this review helpful.
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Mar 2, 2016
I bought my car from here they were much more willing to deal tha N any other dealer. Pank was great.
Is this review helpful? Yes | No
Feb 3, 2016
Great
Is this review helpful? Yes | No
Dec 30, 2015
Professional
Is this review helpful? Yes | No
Dec 15, 2015
Excellent experience. Very professional before and after receiving funds. Mike Kane followed through on all issues and made it a enjoyable purchase. Vehicle appears as advertised.
Is this review helpful? Yes | No
Nov 15, 2015
Had recall on the truck and not say nothing about they took money off my trade in because of the same issue do not trust them it is not the salesman but the manager will not shop there ever and nobody I know will ether as far as I see it there is not excause for it
Is this review helpful? Yes | No
Nov 11, 2015
Michael at Jones Ford was very prompt and helpful. Wish I had been as prompt and grabbed the darn car before someone else did! Can't figure out why the site displays a "dealer never responded " note. They get 5 stars from me.
Is this review helpful? Yes | No
Read 12 old reviews
Jun 8, 2015
I was very pleased with Jones Ford. Mike Kane helped me, he was great! They had the car I wanted and a fair price. I would highly recommend!!
1 of 1 people found this review helpful.
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Sep 28, 2014
Purchased car from them.
Is this review helpful? Yes | No
Jul 10, 2014
It was a decent experience
Is this review helpful? Yes | No
Jul 5, 2014
Had a great experience with Pang at Jones Ford. Drove my vehicle from SC to Georgia and had my car to me before 8:00 a.m.. Was very pleased and would recommend to friends.
Is this review helpful? Yes | No
Jun 15, 2014
They were nice, but it wasn't for me.
Is this review helpful? Yes | No
Mar 19, 2014
I dealt with Michael.He was great. I drove the vehicle and we tried to agree on the price but couldn't. It was a good experience.
Is this review helpful? Yes | No
Mar 2, 2014
Very helpful, but didn't buy the car.
Is this review helpful? Yes | No
Jan 28, 2014
Excellent - came down in price and I bought the car!
Is this review helpful? Yes | No
Oct 2, 2013
I purchased a truck from them. Picked me up at the airport. Truck was good but didn't relay a couple minor things in advance that I thought they should have. Got back to me with any questions or information I required very quickly. All in all a good experience.
Is this review helpful? Yes | No
May 27, 2013
My only disappointment was that I left the dealership with an empty tank and had to get an oil change 3 days after making my purchase.
Is this review helpful? Yes | No
Apr 22, 2013
Did not have car as advertised.
Is this review helpful? Yes | No
Jan 20, 2013
mortbowman
5
Had a great experience right up to the point they brought my newly purchased (used) vehicle back from the detailer. Worst detail ever. I did not accept. The leather was not cleaned at all. Looked as if they washed the exterior and vacuumed. Also, there were not any floor mats. The sales experience was fine. Their detailer needs to get some training.
Is this review helpful? Yes | No

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