Auto Merchants Inc.

4464 W Plano Pkwy
Plano, TX 75093

Sales: (469) 251-1054

Today 9:00 AM - 7:00 PM
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https://static.cargurus.com/images/forsale/2018/06/09/07/02/2015_infiniti_q40-pic-853056680416102715-152x114.jpeg

2015 INFINITI Q40 3.7 AWD Used Cars in Plano, TX 75093

Great Deal

Price: $14,990

Mileage: 43,415

Location: Plano, TX 75093

Average time on market: 31 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Moonlight White Description: Used 2015 INFINITI Q40 3.7 AWD for sale - $14,990, 43,415 miles with Bluetooth, Leather Seats, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/23/23/32/2013_jeep_wrangler-pic-6558654999448814300-152x114.jpeg

2013 Jeep Wrangler Sport Used Cars in Plano, TX 75093

Great Deal

Price: $19,900

Mileage: 30,741

Location: Plano, TX 75093

Average time on market: 25 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Billet Silver Metallic With Black Hard Top Description: Used 2013 Jeep Wrangler Sport for sale - $19,900, 30,741 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/17/17/27/2015_ford_explorer-pic-161602765667276866-152x114.jpeg

2015 Ford Explorer Limited 4WD Used Cars in Plano, TX 75093

Great Deal

Price: $24,999

Mileage: 24,753

Location: Plano, TX 75093

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Platinum Metallic Tri-coat Description: Used 2015 Ford Explorer Limited 4WD for sale - $24,999, 24,753 miles with Bluetooth, Leather Seats, Backup Camera, Remote Start, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/12/11/23/28/2014_infiniti_q50-pic-5309479069123965794-152x114.jpeg

2014 INFINITI Q50 3.7 Premium AWD Used Cars in Plano, TX 75093

Great Deal

Price: $19,990

Mileage: 15,815

Location: Plano, TX 75093

Average time on market: 52 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Venetian Ruby Description: Used 2014 INFINITI Q50 3.7 Premium AWD for sale - $19,990, 15,815 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/12/23/29/2017_volkswagen_beetle-pic-6193370581261998372-152x114.jpeg

2017 Volkswagen Beetle 1.8T S Convertible Used Cars in Plano, TX 75093

Great Deal

Price: $16,900

Mileage: 29,214

Location: Plano, TX 75093

Average time on market: 11 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Black Pearl Metallic Description: Used 2017 Volkswagen Beetle 1.8T S Convertible for sale - $16,900, 29,214 miles with Bluetooth, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/29/23/27/2012_dodge_durango-pic-3238916229090983493-152x114.jpeg

2012 Dodge Durango R/T AWD Used Cars in Plano, TX 75093

Great Deal

Price: $15,900

Mileage: 124,474

Location: Plano, TX 75093

Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Brilliant Black Crystal Pearl Description: Used 2012 Dodge Durango R/T AWD for sale - $15,900, 124,474 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/02/23/23/2014_ford_escape-pic-4034991997832940869-152x114.jpeg

2014 Ford Escape Titanium 4WD Used Cars in Plano, TX 75093

Great Deal

Price: $17,900

Mileage: 18,479

Location: Plano, TX 75093

Average time on market: 46 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Description: Used 2014 Ford Escape Titanium 4WD for sale - $17,900, 18,479 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/26/01/13/2013_land_rover_range_rover_evoque-pic-3767459608362339940-152x114.jpeg

2013 Land Rover Range Rover Evoque Pure Plus Hatchback Used Cars in Plano, TX 75093

Great Deal

Price: $24,900

Mileage: 22,283

Location: Plano, TX 75093

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Orkney Gray Description: Used 2013 Land Rover Range Rover Evoque Pure Plus Hatchback for sale - $24,900, 22,283 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/06/19/34/2012_ford_f-150-pic-942402871429713556-152x114.jpeg

2012 Ford F-150 FX2 SuperCrew Used Cars in Plano, TX 75093

Great Deal

Price: $19,900

Mileage: 66,124

Location: Plano, TX 75093

Average time on market: 21 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2012 Ford F-150 FX2 SuperCrew for sale - $19,900, 66,124 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/17/14/27/2015_chevrolet_equinox-pic-4561046411375992010-152x114.jpeg

2015 Chevrolet Equinox 1LT FWD Used Cars in Plano, TX 75093

Great Deal

Price: $13,900

Mileage: 49,964

Location: Plano, TX 75093

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Velvet Metallic Description: Used 2015 Chevrolet Equinox 1LT FWD for sale - $13,900, 49,964 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/21/23/58/2015_toyota_sienna-pic-3547042617956639025-152x114.jpeg

2015 Toyota Sienna XLE Premium 8-Passenger Used Cars in Plano, TX 75093

Great Deal

Price: $25,499

Mileage: 27,840

Location: Plano, TX 75093

Average time on market: 25 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Shoreline Blue Pearl Description: Used 2015 Toyota Sienna XLE Premium 8-Passenger for sale - $25,499, 27,840 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/24/23/24/2014_audi_a5-pic-4214875534632638971-152x114.jpeg

2014 Audi A5 2.0T quattro Premium Plus Cabriolet AWD Used Cars in Plano, TX 75093

Great Deal

Price: $21,900

Mileage: 51,662

Location: Plano, TX 75093

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brilliant Black/black Description: Used 2014 Audi A5 2.0T quattro Premium Plus Cabriolet AWD for sale - $21,900, 51,662 miles with Bluetooth, Leather Seats, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/10/23/23/2015_audi_a3-pic-5112409379029164610-152x114.jpeg

2015 Audi A3 1.8T Premium Sedan FWD Used Cars in Plano, TX 75093

Good Deal

Price: $15,900

Mileage: 31,339

Location: Plano, TX 75093

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ice Silver Metallic Description: Used 2015 Audi A3 1.8T Premium Sedan FWD for sale - $15,900, 31,339 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/08/00/18/2014_hyundai_tucson-pic-3849118753061929962-152x114.jpeg

2014 Hyundai Tucson GLS FWD Used Cars in Plano, TX 75093

Good Deal

Price: $12,990

Mileage: 26,668

Location: Plano, TX 75093

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brown Description: Used 2014 Hyundai Tucson GLS FWD for sale - $12,990, 26,668 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/05/07/23/25/2014_audi_a4-pic-2048352765018439662-152x114.jpeg

2014 Audi A4 2.0T quattro Premium Plus Sedan AWD Used Cars in Plano, TX 75093

Good Deal

Price: $18,900

Mileage: 23,656

Location: Plano, TX 75093

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brilliant Black Description: Used 2014 Audi A4 2.0T quattro Premium Plus Sedan AWD for sale - $18,900, 23,656 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 4, 2018
GuruDM9CY
Great experience, better people! Thank you Travis and Tommy!
Response from current dealership:
Thank you for the great review! We appreciate your kind words!
Jul 3, 2018
Very helpful
Response from current dealership:
Thank you, Rheia, for the great review. We are happy to help!
Jun 15, 2018
Only responded advising vehicle was still available, but did not answer my questions.
2 people found this review helpful.
Response from current dealership:
Tammi, We are sorry that your questions were not answered. Please contact us directly so that we may properly assist you.
Jun 9, 2018
Glennw31865
After initial automated contact was received I waited several days to hear from them. Then after filling out the credit app online as they requested ANOTHER few days went by before I had to call them, which at that point they told me they don’t process apps until you actually call them. Poor service. I went somewhere else after that. I do not recommend them. Poor customer service to their online customers.
1 people found this review helpful.
Response from current dealership:
Dear Glenn, We are truly sorry to hear you were not pleased with your experience. We do our best to get back to our customers as soon as possible but, unfortunately, the credit application results timing is out of our control. We hope you found the vehicle you were looking for. If you are still on a search, please contact us directly so that we can provide you with more pleasant experience.
Jun 4, 2018
Lwg37
Unfortunately- several problems with car- Initially. Too many representatives involved in our purchase and each didn’t k ow what the other had said/promised. Car sat on lot for 200 days and all the brakes were shot. Car wasn’t ready on the day we were told it would be NOR the following day... I am as huge advocate regarding customer service and this whole situation was a serious disappointment.
2 people found this review helpful.
Response from current dealership:
We are sorry to hear you were not pleased with your experience. We value your feedback as it helps us continually improve. Please contact us directly so that we may properly address your concerns.
May 28, 2018
hotflyer99
great
0 people found this review helpful.
Response from current dealership:
Thank you very much!
May 17, 2018
Jesus Villegas
The guy seemed really nice but barely payed attention to us. He was mostly inside on the phone with someone else. The car seemed weak and had an oil leak somewhere because you could smell the something burning after the test drive. The cars sounded weak almost silent like the 2015 ford fusion that i looked at. Even the ford fusion seemed to have more power than that car.
Response from current dealership:
Jesus, We apologize that you did not receive the attention you deserve. We will address your concerns with out team to make sure this does not happen again. Please contact us directly if you would like to discuss this further.
May 9, 2018
acM2M
Great customer service and car selection!!!
1 people found this review helpful.
Response from current dealership:
Thank you for the compliment! We appreciate you!
May 8, 2018
We were contacted promptly to set up an appointment to see the car. The car was clean and ready to test drive. Staff was friendly and professional. Listing was accurate for the car listed and what we wanted. Overall great experience.
Response from current dealership:
Alfred,
We are happy to hear you were pleased with your experience. Thank you for taking the time to share your kind words!
May 7, 2018
AndySaldanha
They left me waiting for more than 30 minutes to drive the car, then I asked to appraise my car, and again they took a long time, with more than 20 minutes waiting I just gave up and left the store. I don't think I want to make business with them in the future as they treat customers like nothing.
1 people found this review helpful.
Response from current dealership:
Andy, We are sorry to hear you feel that way. It is never our intention to make a customer feel un-important. We wish to give every customer the attention they deserve but, sometimes it can get very busy. We encourage our customers to schedule an appointment to make sure they receive our undivided attention. We hope you understand and give us another opportunity in the future.
Apr 20, 2018
Great!
Response from current dealership:
Thank you, Chelsea!
Apr 16, 2018
Guru5D664
On carGurus the can had no accident reported but once at the dealership and test drove and got the Carfax it showed two accidents. The salesman told me they do that to save money lol..... I'm no dumb woman! It was a waste of time going to this dealership!
8 people found this review helpful.
Response from current dealership:
Dear Guru5D664, We are sorry to hear you did not have a pleasant experience with our dealership. We never intentionally mislead our customers. Please contact us so that we may look into this matter properly and provide you with a more pleasant experience.
Apr 15, 2018
Responded right away. Wanted to know what the lemon history was, provided a quick and simple answer.
Response from current dealership:
Mike, Thank you for taking the time to share your experience with our dealership. We appreciate you!
Apr 10, 2018
Priscilla Sotelo
Majid was a pleasure to work with and so was their finance guy!
Response from current dealership:
Priscilla,
You were a pleasure to work with as well! Thank you for the 5 stars!
Apr 1, 2018
Aziz Moosani
Good pricing
Response from current dealership:
Thank you for the great rating, Aziz!
Mar 28, 2018
Kenette Smith
Great experience. Although we didn't buy the car we were inquiring about. We had a great salesman. Travis showed us a newer Audi A8 that we did buy. Awesome dealership.
1 people found this review helpful.
Response from current dealership:
Kenette,
Thank you for taking the time to share your experience! We hope you are enjoying your Audi A8!
Mar 26, 2018
Great service easy experince, car is great and great price . Thank you..
Response from current dealership:
Thank you, Carlos! We appreciate the great review!
Mar 17, 2018
He answered my question. Nothing else. So I was satisfied. But a follow up would have been nice.
1 people found this review helpful.
Response from current dealership:
Bernia,
Thank you for taking the time to rate Auto Merchants. We appreciate your feedback as it helps us continually improve.
Mar 15, 2018
I ended up buying the car I test drove - the very same day! Auto Merchants was fantastic to me.
Response from current dealership:
Brad,
Thank you for the great review! It was a pleasure working with you.
Mar 12, 2018
Guru56YXY
Bought our 2017 Chev Camaro from Ron last week. No hassle service, which we appreciated. Even picked me up from my car rental place so I can get the car. The car was all ready to go and even had a full tank of gas. Much appreciated. Great service. Only suggestion to the dealership is to always have 2 sets of car keys for your customer. That's the only downer. Now I have to track down where to get a second set of keys for my husband. Ron did say they have a key guy that makes copies on Monday mornings. But we are an hour and a half away so won't be driving all the way there. If you already have a key guy weekly...just go ahead and make that 2nd set for your customers so there isn't a problem like this. Other than that, pretty good service. Thanks Ron.
5 people found this review helpful.
Response from current dealership:
Thank you very much for taking the time to share your experience with Auto Merchants. We are happy your overall experience was pleasant. We will use your feedback to continually improve!
Mar 7, 2018
Replied professionally
Response from current dealership:
Thank you!
Feb 28, 2018
quick reply
0 people found this review helpful.
Response from current dealership:
Thank you, Tom!
Feb 28, 2018
Ethan Musgrove
Very helpful and friendly, not pushy at all, will be purchasing a vehicle from them very soon
Response from current dealership:
Ethan,
Thank you very much! We look forward to working with you!
Feb 28, 2018
GuruY4ZQ8
I now own the 2011 Mustang. So far I am very happy with the and the dealer.
Response from current dealership:
Thank you! We hope you are enjoying your Mustang!
Feb 25, 2018
Ron was very easy & helpful to work with. Great experience b
Response from current dealership:
Thank you, Debi! We are happy to hear Ron was a pleasure to work with.
Feb 8, 2018
Are was the salesman who called me and who made the deal that sold me this car. Ara is a good rep for auto merchants, he was knowledgeable and respectfull of my needs. I was surprised that this dealer does not put gas in the cars, I had to go straight to the gas station when I left with the car. Overall it was a better than normal car buying experiance.
0 people found this review helpful.
Feb 4, 2018
The whole experience was eye opening. Ron got back to me right away and we set up and appointment - and he was very flexible when my schedule changed. He definitely knew what I wanted and delivered. Great deal, great experience and no pressure at all to buy anything else. No upsell, no extra warranty, nothing. I will never buy from anywhere else. HUGE inventory
1 people found this review helpful.
Jan 21, 2018
Jim Musso
Called to talk to salesman, always was out. Others didn't offer to answer questions.
4 people found this review helpful.
Response from current dealership:
Jim, We are sorry to hear you did not get the chance to speak to one of our sales representatives. Unfortunately, there are times we get very busy and are unable to take a call right away. We encourage our customers to schedule an appointment so that we may provide them with our undivided attention. We hope  that you give us another opportunity in the future!
Jan 16, 2018
Very good
3 people found this review helpful.
Jan 6, 2018
Guru99Y9F
Responded to my inquiry professionally
3 people found this review helpful.
Dec 29, 2017
The salesman was very nice and helpful and knowledgeable with my situation.
1 people found this review helpful.
Dec 29, 2017
Ray was awesome and the car I got was in great shape at an affordable price. Thanks Ray!!
2 people found this review helpful.
Dec 27, 2017
td41ihra
Great easy process
1 people found this review helpful.
Dec 26, 2017
The dealership contacted me within an hour. I told the salesman that I was going to purchase a vehicle but no one has contacted me since this to see if we can work out a deal.
3 people found this review helpful.
Response from current dealership:
John, We apologize for the delay in reaching out to you. Your feedback helps us continually improve. Please contact us if you would like to discuss this further.
Dec 23, 2017
Guru59XCY
Bad experience... Drove 2 hrs to test Drive 2015 Cadillac SRX Luxury FWD. Car fax shown was clean with 8670 miles. Misrepresentation! Because I was outstate buyer I needed to finance through my own bank. Was approved immediately and was then declined because the Vin # showed frame damage... was told not to purchase. When I told Ron the Internet Sales Rep he said he didn't,t know where they were getting their information.... Seriously??? Even after being told the listing has not changed... I think if I had gone through finance I may have never known.... I would never purchase anything from this dealer. Read the 2016 reviews, don't believe Car fax.
17 people found this review helpful.
Response from current dealership:
Dear Guru59XCY, We are sorry you feel that way. We would never intentionally mislead a customer. Please contact our office directly so that we may properly address your concerns and look into this matter.
Dec 14, 2017
Customer service was good. Responded to my questions.
1 people found this review helpful.
Response from current dealership:
Thank you, Malden! We appreciate your kind words!
Dec 12, 2017
Ray was very helpful in helping me find my new car. He answered all my questions and made the experience from beginning to end very enjoyable.
1 people found this review helpful.
Response from current dealership:
Daniel, We are very glad you enjoyed your car buying experience with Auto Merchants. We appreciate your business!
Dec 8, 2017
I was very pleased with Auto Merchants of Dallas. They were very helpful and I made the deal and purchased the Jeep that was advertised. Very pleased with the deal.
2 people found this review helpful.
Response from current dealership:
Ronnie, We hope you are enjoying your Jeep! Thank you for the great review!
Dec 4, 2017
charles brunston
I only spoke with them, never made it to the dealership
1 people found this review helpful.
Response from current dealership:
Charles, Thank you for the great review. Please do not hesitate to contact us if you ever have any questions.
Dec 3, 2017
Jroberson38654
Auto Merchants is a GREAT DEALERSHIP with very Professional salesman. I would recommend this dealership to everyone. Ron is a great person to work with.
3 people found this review helpful.
Response from current dealership:
Thank you so much for the kind compliment! We appreciate your kind words and confidence in our dealership!
Nov 30, 2017
Sat in the lobby for 15 min before anyone decided to help me. Other than that typical dealership
1 people found this review helpful.
Response from current dealership:
Jonathon,
We are sorry your experience at our dealership was unpleasant. We strive to provide every customer with the attention they deserve. We encourage our customers to schedule an appointment to make sure they receive our undivided attention. We hope you give us another opportunity in the future.
Nov 16, 2017
Odette Garcia-Landry
Salesman was great and answered my questions when I called .
Response from current dealership:
Odette, Thank you for the great review! We appreciate you!
Nov 14, 2017
Stephers818
Great team very responsive
Response from current dealership:
Thank you very much for the compliment! We appreciate you!
Oct 28, 2017
Had a very positive experience with this dealer. They're willing to come in on a Saturday when they are usually closed on a Saturday. They're also easy to work with especially because I was not from Louisiana but instead buying across state lines.
3 people found this review helpful.
Response from current dealership:
Natasha, Thank you so much for taking the time to share your experience with our dealership. It is always a pleasure helping our customers find the perfect vehicle. We appreciate your business!
Oct 28, 2017
GuruZY11S
The auto was disappointing, it had been wrecked and wasn’t posted as wrecked on Cargurus. 3 of the 4 wheels were more than curbed checked and it needed an alignment, as letting go of the steering wheel the car would instantly pull right. The worst was the smell of mildew with the air conditioning on, we had to lower the windows while test driving. The dealership looks to be legit and has a great selection of high end cars I was interested in. I must have chosen the wrong car to test drive, but will return to see others.
13 people found this review helpful.
Response from current dealership:
Dear GuruZY11s, We apologize that we did not meet your expectations. We appreciate all feedback as it helps us better serve others. Please contact us directly so that we may provide you with a more pleasant experience on your next visit.
Oct 25, 2017
Nice guy, knowledgeable, but the cars they sell are mostly accident or title issue cars.
9 people found this review helpful.
Response from current dealership:
Thank you, Rick, for the compliment. We appreciate your feedback. Please do not hesitate to contact us if you have any questions or concerns.
Oct 24, 2017
Good dealer
0 people found this review helpful.
Response from current dealership:
Alejandro, Thank you for the compliment! We appreciate your kind words.
Oct 16, 2017
The dealer was honest about the car (hail damage).
1 people found this review helpful.
Response from current dealership:
Andrew, We always strive to provide every customer with honest and excellent customer service. Thank you for sharing your experience with Auto Merchants.
Oct 13, 2017
GuruZ4YJP
Good service and overall great experience
Oct 11, 2017
ttdorsey1
This dealership lacks customer service. Walked in and no one said hi. I did an online deal with a salesman and thought I was coming to look at a "clean" car like he said. I drove 8 hours to get there and this car was in the roughest shape I have seen. If he told me the bumper has been painted over, the window tint was coming out, the interior was clean, there was a 5 foot scratch on the bottom of the car, the bumbler was coming off I would have never even came. He diddnt offer to go on a test drive with us. I showed him all the problems and he was getting mad at ME!!! AT ME!!!! I told him that this is not worth the price he gave me and he said if you don't want it ok I'll go inside. Did not shake my hand or anything. He told me he had it detailed but when I got their it was dirty, the inside was dirty as well and not to mention, their was an electrical problem with the locks. Just the worst experience I've ever dealt with when buying cars and I have been to a dealership about 5 other times and they were lovely. This one.... ew... he diddnt even offer to look at any other cars, that's the least they could have done! Be aware
35 people found this review helpful.
Oct 4, 2017
Good the best of the ones I contacted quick response wasn’t a generic group style response.
4 people found this review helpful.
Sep 12, 2017
IMGHANEM
Great
0 people found this review helpful.
Sep 12, 2017
markfrat
Couldn't work out a trade but at least they responded to my request.
6 people found this review helpful.
Sep 8, 2017
They replied to me promptly and courteously.
2 people found this review helpful.
Sep 1, 2017
They responded quickly to my questions
4 people found this review helpful.
Aug 23, 2017
They answered my question and I was very pleased with the service I got
4 people found this review helpful.
Aug 20, 2017
Great customer service, however auto was a little too far for from me to make a good assessment.
2 people found this review helpful.
Aug 19, 2017
Great experience!
3 people found this review helpful.
Aug 18, 2017
drbozat
Mo was very helpful, honest and a pleasure to deal with. Everything was done on time and properly, no hang ups. They knew what they were doing.
6 people found this review helpful.
Aug 10, 2017
Called with vehicle info.
1 people found this review helpful.
Aug 9, 2017
The dealer was prompt in responding back. In the end did not end up buying from him. Also did not visit the dealership. So review is based on email exchange and questions answered
5 people found this review helpful.
Aug 8, 2017
Dealer was very responsive and friendly, however the car was in very poor condition. All 4 rims were severely scratched (not pictured anywhere online) and the engine wasn't working properly. Luckily I went down to test drive!
9 people found this review helpful.
Aug 2, 2017
Very good. I actually bought the car I contacted them about.
4 people found this review helpful.
Jul 21, 2017
No issues at all. They deliver what they promise.
5 people found this review helpful.
Jul 6, 2017
I bought my car from them (Ron) and it was the easiest process ever! They didn't run me around. Basically gave me exactly what I wanted! I will buy all my cars from them!
7 people found this review helpful.
Jul 5, 2017
I wasn't given as much detail on the car as I would've liked. But the finance was the easiest process I've ever been through. Worked out a good deal and very quickly
7 people found this review helpful.
Jul 1, 2017
Good service and great customer service
2 people found this review helpful.
Jul 1, 2017
The individual that assisted me was Ara. He was not as helpful and customer service was poor. I end up going to another dealership the following day and got my questions answered about my situation and they were able to put me in a 2017 with less than 15000 miles and no down payment.
13 people found this review helpful.
Jun 27, 2017
Bocas
Nice and honest people
2 people found this review helpful.
Jun 22, 2017
Great
0 people found this review helpful.
Jun 17, 2017
Had a great experience
2 people found this review helpful.
May 31, 2017
NYJeepman
Was emailing back and forth with a nice representative. Unfortunately, couldn't make a deal, but would consider doing business with them in the future.
3 people found this review helpful.
May 15, 2017
awesome
0 people found this review helpful.
May 15, 2017
Great dealer
1 people found this review helpful.
May 1, 2017
Very good response time. They were polite and forthcoming with details.
1 people found this review helpful.
Apr 28, 2017
They Deserve ******* Seven Stars
1 people found this review helpful.
Apr 28, 2017
Love the owner, Sid. He's willing to work with you in a less stressful and expedited way. I will highly recommend this dealership to my families and friends.
4 people found this review helpful.
Apr 26, 2017
Every thing is good
0 people found this review helpful.
Apr 25, 2017
kamil ross
Took forever to be acknowledged at the front desk. Even though i had an appointment scheduled it took forever to get the car which was supposed to already be brought out. My salesman sent me off on the test drive by myself so I couldn't really ask questions I had.when I got back from my test drive another customer was in the office that he was working with so I just left. It was just a mediocre experience. Oh yes, and the car was dirty!
11 people found this review helpful.
Apr 25, 2017
The salesperson was wonderful when he did respond but the finance person was not a friendly staff associated. They on responded after I called a few times no one ever returned my calls or contacted me from the inquiry.
9 people found this review helpful.
Apr 18, 2017
Good!
0 people found this review helpful.
Apr 13, 2017
Maggie Eldridge
It was professional and the price on the car, was the best I've seen
0 people found this review helpful.
Apr 8, 2017
Excellent in every way!!
0 people found this review helpful.
Mar 24, 2017
This was the absolutely best car buying experience that I have ever had. Ray answered the phone when I called about a car I was interested in, and after discussing the CarFax report I decided to come in for a test drive. He cautioned me to come in quickly since their cars move so fast. This is because they beat any prices out there and provide a non-pressure sales environment. Seriously, no pressure. I went in, loved the vehicle, put down a few hundred to hold it. In two days the car was mine. Ray is great because he lives and breathes cars; he can explain anything clearly. Conrad handled the financing and was again, very positive and really easy to work with. Auto Merchants are vehicle experts so they get great cars, and purposely make a minimal amount to work in volume. I won't be going anywhere else for a car, since I feel they are trustworthy. Thanks Ray!
7 people found this review helpful.
Feb 6, 2017
Great dealership.Super easy in and out service and they do what they say.I bought a 2017 elantra with 12000 miles for 13800.00 out the door.My wife loves it. I will shop for my next car at Auto Merchants.
5 people found this review helpful.
Dec 23, 2016
Communication was good.
1 people found this review helpful.
Dec 18, 2016
Responded quickly, but car had sold.
0 people found this review helpful.
Nov 28, 2016
Salesman contacted me quickly.
0 people found this review helpful.
Nov 27, 2016
Car was a rattly piece of junk. Way over priced and vehicle was not well cared for obviously. Did not even get one block before turning around. Likely not a good review overall i liked their hands off approach but the one car we drove was not a good one.
5 people found this review helpful.
Nov 17, 2016
Kevin_Le
Replied next day
0 people found this review helpful.
Nov 16, 2016
Quick repose
0 people found this review helpful.
Nov 6, 2016
Walked in the Front door of their showroom and no one came up to me to ask what I wanted. Then called their number and told them I was there to look at car I saw on line . Still no one came over to me, so I had to go find someone. It went downhill from there you do the math?
18 people found this review helpful.
Nov 4, 2016
Took until the next day to get a response back as to what they thought my trade would be worth. They offered $1500.00 less than I ended up getting with another dealer, and would not come off the price of theirs at all. They did respond to me quickly, and were polite.
1 people found this review helpful.
Oct 31, 2016
Only auto response emails, not an email from a sales consultant that typed it out from their brain..
2 people found this review helpful.
Oct 27, 2016
Dealer replied to my email response but never called me. I was told that the vehicle I was inquiring about was available but "not on the lot" (whatever that means?). They did not follow up with any further email or phone call.
2 people found this review helpful.
Oct 21, 2016
Responded in a timely manner and answered all my questions.
0 people found this review helpful.
Oct 18, 2016
Very prompt and helpful
1 people found this review helpful.
Oct 10, 2016
This dealer responded to my questions promptly and honestly and I recommend them.
2 people found this review helpful.
Oct 10, 2016
jintyjock
Have not been to the dealership yet, hoping the car is still available..they were quick and courteous.....
0 people found this review helpful.
Sep 13, 2016
Well I wanted to get this 2007 ford f150 99,096 miles on it.. They said they were going to call me back.. And never did..but I bet you that truck is going to be sitting at the lot more.. They could've sold it to.. But they never called back..
5 people found this review helpful.
Sep 2, 2016
Sales rep seemed irritated with me asking so many questions, when asked about the price he didn't even offer to help negotiate the price.
7 people found this review helpful.
Aug 23, 2016
Told me they would hold a vehicle for me. And sold it the next day!!! I understand business is business ,but if you can't don't say you can.
8 people found this review helpful.
Aug 20, 2016
Excellent contact
0 people found this review helpful.
Aug 11, 2016
Decent experience
0 people found this review helpful.
Aug 9, 2016
Great customer service and good deal on a nice Tahoe!
0 people found this review helpful.
Jul 30, 2016
Very responsive & helpful
0 people found this review helpful.
Jul 24, 2016
Great place and great staff. I ended up buying my car here
0 people found this review helpful.
Jul 21, 2016
The vehicle had been sold and actually reached out to them twice because it wasn't getting removed from website.
2 people found this review helpful.
Read 96 old reviews
Jul 9, 2016
Received two prompt replies to an email inquiry. Followed up my inquiries with a personal visit to their showroom and was serviced by a new salesman who had all the answers for me regarding the car in which I was interested. Very professional staff.
2 people found this review helpful.
Jul 3, 2016
Very honest dealership. Ron told me the truth about the different cars I was interested in.
2 people found this review helpful.
Jun 30, 2016
Rude, abrassive, and unprofessional environment. As a potential customer, treated me as if cash and an 800+ credit score was surprising. Refused to disclose information about a vehicle that was sitting on the lot for 400+ days. Refused to fix alignment on a vehicle that I test drove. Yelled & argumentative management staff. Disrespected the sales reps as well.
6 people found this review helpful.
Jun 20, 2016
Very professional
2 people found this review helpful.
Jun 20, 2016
Responded quickly that car was sold.
1 people found this review helpful.
Apr 28, 2016
Prompt replies
1 people found this review helpful.
Mar 17, 2016
CarGuru description stated this car had Nav, it did not. That was the only reason I was interested.
2 people found this review helpful.
Mar 15, 2016
Good
1 people found this review helpful.
Mar 12, 2016
Excellent.
1 people found this review helpful.
Mar 7, 2016
The Auto Merchants INC provided invaluable customer service and honesty throughout the purchasing process. I absolutely hold their staff in high regard. All business was transparent. I would definitely purchase from them in the future. Mo, the sales rep is one of a kind. The experience was ginuine, fast, and efficient. I've purchased numerous chickens for myself and my family over the past 25 years. Auto Merchants was by far my best experience. The vehicles are also priced to sell. Visit Auto Merchants for your family vehicle purchases; you would be happy you did.
3 people found this review helpful.
Mar 2, 2016
the car sold from under my nose while I was waiting for its to arrive at the dealership.
2 people found this review helpful.
Feb 25, 2016
Overall customer service is very bad.
2 people found this review helpful.
Feb 23, 2016
dreday13
Dealership was effective, when I to see car. Really a no pressure sell environment.
1 people found this review helpful.
Feb 22, 2016
The Cube was in excellent condition and spotless, even under the hood. The manager made the sale almost effortless, agreeing on the spot to our requested discount off the listed price. The salesman seemed a bit distant and unconcerned about it all, but the manager made it all worthwhile.
1 people found this review helpful.
Feb 22, 2016
The finance guy was great! I felt like some of the salesmen were shady and weren't really that helpful. The main one we ended up dealing with which wasn't even the one we had started out talking with was very pushy and rude. We ended up buying the car because we loved the car, not the service. But, like I said, the finance guy was fabulous and friendly and helped more than the salesman.
3 people found this review helpful.
Feb 12, 2016
The dealer followed up with additional information.
Jan 31, 2016
Good
1 people found this review helpful.
Jan 25, 2016
They worked with me ,and was fair with deal.
1 people found this review helpful.
Jan 23, 2016
mnoffsinger
Very responsive but did not buy.
Jan 17, 2016
Great
1 people found this review helpful.
Jan 5, 2016
It is really nice car dealer. Great service
Dec 29, 2015
Prompt and friendly
1 people found this review helpful.
Dec 26, 2015
Nice service and price but I couldn't fit in the car... too small...
Dec 10, 2015
By the time they contacted me I had already decided on a vehicle. They did respond though and were very professional.
1 people found this review helpful.
Dec 7, 2015
Great, professional and knowledgeable. Appreciated his honest assessment of the vehicle.
1 people found this review helpful.
Nov 29, 2015
would purchase from them again. Great experience. AWESOME car. Excellent condition.
1 people found this review helpful.
Nov 11, 2015
courtnick
Such a great and chill environment, I got a fantastic price and didn't feel pressured at all! I love my car and I would go back for sure! They just moved locations I think! So I think a lot of people are pleased with their business.
1 people found this review helpful.
Nov 9, 2015
Everyone was professional, very friendly & helpful. I felt they were completely transparent regarding the transaction - & it went really quickly. They will be my first choice when car shopping in the future.
1 people found this review helpful.
Nov 9, 2015
Pleasant staff. Knowledgeable about their vehicles. Fast service.
1 people found this review helpful.
Oct 21, 2015
Great experience. Highly recommended, though I always suggest you do your own research on car fax or another similar before buying a used car.
2 people found this review helpful.
Oct 15, 2015
Relaxed environment with nice cars.
1 people found this review helpful.
Oct 14, 2015
I drove 4.5 hours to see the truck the dealer advertised. I asked before I left if there were any engine or transmission problems, or if any engine lights were on. I was told no, the truck was in great condition. When I arrived, the truck had a check-engine light on, and actually stated that the check-engine light is on for most of his trucks. When I asked to drive, he allowed me to, but I found no gas was in the truck. I told him and he said if you want to drive it, you can put gas in it, there's the gas station, and he pouted to the corner lot next door. The dealer was rude and uncourteous, as well as untrustworthy. He knew I was driving in from afar, and he lied about the condition of the truck.
3 people found this review helpful.
Sep 12, 2015
Very bad customer service. Placed hold on two cars and they sold them. Kept trying to up sell me on something I do not want. Made promises they could not keep.
1 people found this review helpful.
Sep 4, 2015
Very poor. Cars are not taken care of. Did not look at my car. Only interested in internet pricing. Do not got to this place----big waste of my time.
1 people found this review helpful.
Aug 29, 2015
found other car that met our needs
Aug 16, 2015
Auto Merchants was very accomodating and we purchased a different car than we originally looked at. Overall they were very professional.
1 people found this review helpful.
Aug 14, 2015
Excellent dealer.
1 people found this review helpful.
Jul 22, 2015
They did not have a genuine one. Car fax is different and vehicle is different .
1 people found this review helpful.
Jul 2, 2015
Fast response and approval!!!!
1 people found this review helpful.
Jun 22, 2015
aeromech
Good communication
Jun 13, 2015
Excellent
1 people found this review helpful.
Apr 16, 2015
Great. Bought another vehicle with them prior
Mar 29, 2015
spl223
Called and went in to look at car. They let me inspect it and take a test drive. We negotiated and they gave me what i wanted for my trade and bought the car a week later.
Feb 16, 2015
Great dealership with amazing inventory! Highly recommended!
Feb 15, 2015
They were very easy to work with and had a great selection of vehicles. They also had financing easy and didn't haggle over price. I would definitely recommend buying from these guys. Ask for "Mo".
Jan 23, 2015
The lot was very crowded and they salesman had not interest in helping me.
Jan 5, 2015
Awesome dealership, very smooth transaction. I will shop with them again.
Dec 29, 2014
I got a good deal, and we're very professional.
Nov 10, 2014
I inquired online about the Hyundai veloster they have. Waited until the place had been open for a few hours, called them because they were suppose to call me, and asked for financial information. A guy named Thomas sounded half asleep and uninterested in helping me. He cut me off mid sentence and told me he'd call me back to let me know if I got preapproved or not. Its now a week later and haven't heard a damn thing. When I went in later that day to test drive, the guy in the office was on the phone and just told me "its out there, the keys are in it." He didn't want to come out and talk with me about the car. It was smoking and check engine light was on. They were very unprofessional and didn't even seem interested in making a sell. Little did they know, I had the $14,900 on me to purchase the car. I'll never recommend this place to anyone.
Oct 26, 2014
Jentday
They responded quickly and answered all questions. I knew the price was too good to be true - the SUV was listed as a lemon on the car fax.
Oct 22, 2014
Great
Oct 7, 2014
I found Sid to inconsistent and untruthful. I would stay away from this dealer.
Sep 30, 2014
Quick response and very courteous
Sep 25, 2014
My inquiry was quickly answered, though I didn't pursue this vehicle any further therefore I have no information about doing business with this dealer.
Sep 23, 2014
The history of the vehicles sold by this dealer require close scrutiny. You may get a good deal, but you should know what what you are OK with before you buy.
Sep 15, 2014
They acted like they didn't want to help me. They car I wanted to test drive was backed in behind tons of other cars. All I could do was start the car to hear a ticking noise under the hood and and I saw cracks in the windshield. The guy acted like he didn't know anything was wrong. I asked the financing guy which bank was financing my loan and was told I couldn't find that out until I signed the loan papers. Pretty dumb huh?
Sep 3, 2014
Gave a prompt response
Aug 31, 2014
Dealer responded with template email. Big problem - ran a Car Fax and found out the car had a LEMON 'buy-back' title! Needless to say, this wasn't mentioned by the dealer.
1 people found this review helpful.
Aug 16, 2014
Lot was crowded but the people were very friendly and helpful.
Jun 6, 2014
Didn't buy threw them, but was contacted, and given info.
May 27, 2014
I received email in a timely manner car was not available
May 16, 2014
Fast response
May 7, 2014
I bought a car from them. They were always helpful and responsive. Would consider them again when the time comes.
Apr 28, 2014
the financial dpt personal was good the sellers not so good
Apr 16, 2014
Dec 10, 2013
Dfail
I was in the area for business and had contacted them and had been eyeing a car they had. Drove to look at the vehicle. There were so many cars parked so close together they would have had to move several for me to test drive. I did look at the car. It was nice. They looked at my trade in and were a little low on the value. Not far off. I had to get back home which is 2 hours away and I never heard from anyone to follow up with me However, Overall they were very nice.
Nov 13, 2013
Just talked to them. Very nice
Oct 24, 2013
great peeple , nice service
Oct 21, 2013
poor communication
Oct 12, 2013
Answer all my questions
Aug 25, 2013
Aug 11, 2013
Verify helpful, very friendly
Jul 29, 2013
Did not purchase but they were very helpful in quick responses to my questions
Feb 19, 2013
I had a terrible experience!! Not only was i never called back or updated on the cars current status, when i did get in contact with then they were extremly rude and unprofesional! I would give them maybe half a star for answering the phone!
Feb 18, 2013
They were pretty rude.
Feb 10, 2013
Sales person said car had options it didn't. Also said car was 335 when it was 328. Didn't even get out of chair to talk to us. Smelled like curry. Gross
Feb 10, 2013
Within 24 hrs we got a respond
Feb 2, 2013
Good, but went somewhere else
Feb 2, 2013
it was a good experience they answered my question
Jan 26, 2013
Great experience! Will definitely buy my next vehicle from here again.
Jan 17, 2013
very quick response from rep
Jan 15, 2013
very responsive with questions
Jan 14, 2013
Auto Merchants was a pleasure to work with. They're prices were very competitive and their knowledge was excellence. In addition to competitive prices on the car we bought, they also worked to offer a great price on our trade-in. I am the type of buyer that doesn't mind going to a dozen dealers to work out an exceptional deal, and Auto Merchants beat the other dealers by far regarding price. Don't be turned off by the small, crowded lot and small staff. While they are not the fancy dealer with a multi-million dollar showroom, I considered how much overhead they are saving versus those fancy dealers - in my case those savings showed up in the price of my car. Great to do business with! I have a teen who will be driving an a couple years and I will stop by Auto Merchant's first.
Dec 29, 2012
I was already happy driving 10 hours for the car at the price, but when I saw the car in person I couldn't believe how nice it was. 10/10 car buying experience
Dec 14, 2012
Wonderful people, I bought a 2010 Volkwagen CC from there in the on the spot and I am loving it! They have a great selection of cars with exceptional pricing. I HIGHLY recommend for anyone to stop by and visit.
Nov 24, 2012
listed as automatic and was 6 speed instead. Sales staff acted as if they could care less.
Nov 7, 2012
I gave 5 stars. They are great I will buy from them again
Oct 21, 2012
I did not get a professional impression from this dealer. When I asked if they are okay dealing with my bank here in Louisiana while they are in Texas, it was like "yea yea, you can just click on some loan rates on the internet" or, "we can send you the purchase order to send them". No, that's not how it works. Plus you better not have a trade-in, you really feel looked down on. I did not get the idea that their intent is to delight their customers.
Aug 16, 2012
Didn't see a car I liked
Aug 10, 2012
Sid was very accommodating and they had lots of nice inventory to choose from. We have not yet purchased here but the experience was great. NO pressure at all and very knowledgeable guy.
Aug 4, 2012
Promptly returned my call.
Jul 7, 2012
Dishonest....regular car salesman
Jul 6, 2012
Just bought my BMW 528i from this dealership. I had a great experience working with the dealer (Conrad). The buying process was painless. He made sure I got the best financing and offed tips/warranty services tha would fit my needs. The car is a charm. Was detailed to perfection before i picked it up. Very professional and focused on THE CUSTOMER'S NEEDS. I would say A++ grade service. I will definitely reccomend this dealership with NO reservations whatsoeever.. Seth was great too! Very friendly and welcoming.... I certainly will be back for my next car and send anyone I know who is looking for a car to them first.
May 31, 2012
Never heard from them
Apr 17, 2012
Professional staff. Thanks Conrad and Sid. Good buying experience. Priced right!
Apr 6, 2012
Drove 700 + miles from Baton Rouge to Plano, I was real nervous, but Auto Merchants Inc had exactly what they promised and I was in and out in no time flat. Best car experience I have to date! Thanks Sid

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