Auto Merchants Inc.

4464 W Plano Pkwy
Plano, TX 75093

http://www.automerchants.com

Sales: (469) 251-1054

Today 9:00am - 7:00pm

(Closed Now)

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Sales Reviews (89)

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IMGHANEM

Sep 12, 2017

Great

0 of 4 people found this review helpful.

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markfrat

Sep 12, 2017

Couldn't work out a trade but at least they responded to my request.

2 of 3 people found this review helpful.

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Steven

Sep 8, 2017

They replied to me promptly and courteously.

1 of 2 people found this review helpful.

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Kim

Sep 1, 2017

They responded quickly to my questions

2 of 3 people found this review helpful.

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Vickey

Aug 23, 2017

They answered my question and I was very pleased with the service I got

3 of 3 people found this review helpful.

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Jacqui

Aug 20, 2017

Great customer service, however auto was a little too far for from me to make a good assessment.

1 of 2 people found this review helpful.

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Cindy

Aug 19, 2017

Great experience!

2 of 3 people found this review helpful.

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drbozat

Aug 18, 2017

Mo was very helpful, honest and a pleasure to deal with. Everything was done on time and properly, no hang ups. They knew what they were doing.

4 of 4 people found this review helpful.

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Mike

Aug 10, 2017

Called with vehicle info.

1 of 2 people found this review helpful.

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Tejas

Aug 9, 2017

The dealer was prompt in responding back. In the end did not end up buying from him. Also did not visit the dealership. So review is based on email exchange and questions answered

3 of 4 people found this review helpful.

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Emily

Aug 8, 2017

Dealer was very responsive and friendly, however the car was in very poor condition. All 4 rims were severely scratched (not pictured anywhere online) and the engine wasn't working properly. Luckily I went down to test drive!

6 of 7 people found this review helpful.

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Brianna

Aug 2, 2017

Very good. I actually bought the car I contacted them about.

3 of 3 people found this review helpful.

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Harry

Jul 21, 2017

No issues at all. They deliver what they promise.

4 of 4 people found this review helpful.

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Nikki

Jul 6, 2017

I bought my car from them (Ron) and it was the easiest process ever! They didn't run me around. Basically gave me exactly what I wanted! I will buy all my cars from them!

5 of 5 people found this review helpful.

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Courtney

Jul 5, 2017

I wasn't given as much detail on the car as I would've liked. But the finance was the easiest process I've ever been through. Worked out a good deal and very quickly

5 of 5 people found this review helpful.

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Ali

Jul 1, 2017

Good service and great customer service

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Anonymus

Jul 1, 2017

The individual that assisted me was Ara. He was not as helpful and customer service was poor. I end up going to another dealership the following day and got my questions answered about my situation and they were able to put me in a 2017 with less than 15000 miles and no down payment.

4 of 7 people found this review helpful.

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Bocas

Jun 27, 2017

Nice and honest people

2 of 2 people found this review helpful.

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Courtney

Jun 22, 2017

Great

0 of 3 people found this review helpful.

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raja

Jun 17, 2017

Had a great experience

1 of 2 people found this review helpful.

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NYJeepman

May 31, 2017

Was emailing back and forth with a nice representative. Unfortunately, couldn't make a deal, but would consider doing business with them in the future.

3 of 4 people found this review helpful.

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will

May 15, 2017

awesome

0 of 2 people found this review helpful.

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Yaseen

May 15, 2017

Great dealer

1 of 3 people found this review helpful.

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Tina

May 1, 2017

Very good response time. They were polite and forthcoming with details.

1 of 1 people found this review helpful.

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Zagros

Apr 28, 2017

They Deserve ******* Seven Stars

1 of 2 people found this review helpful.

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Renee

Apr 28, 2017

Love the owner, Sid. He's willing to work with you in a less stressful and expedited way. I will highly recommend this dealership to my families and friends.

4 of 5 people found this review helpful.

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jorge

Apr 26, 2017

Every thing is good

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kamil

Apr 25, 2017

Took forever to be acknowledged at the front desk. Even though i had an appointment scheduled it took forever to get the car which was supposed to already be brought out. My salesman sent me off on the test drive by myself so I couldn't really ask questions I had.when I got back from my test drive another customer was in the office that he was working with so I just left. It was just a mediocre experience. Oh yes, and the car was dirty!

4 of 6 people found this review helpful.

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Freida

Apr 25, 2017

The salesperson was wonderful when he did respond but the finance person was not a friendly staff associated. They on responded after I called a few times no one ever returned my calls or contacted me from the inquiry.

5 of 5 people found this review helpful.

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Jose

Apr 18, 2017

Good!

0 of 2 people found this review helpful.

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Maggie

Apr 13, 2017

It was professional and the price on the car, was the best I've seen

0 of 1 people found this review helpful.

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maddy

Apr 8, 2017

Excellent in every way!!

0 of 1 people found this review helpful.

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john

Mar 24, 2017

This was the absolutely best car buying experience that I have ever had. Ray answered the phone when I called about a car I was interested in, and after discussing the CarFax report I decided to come in for a test drive. He cautioned me to come in quickly since their cars move so fast. This is because they beat any prices out there and provide a non-pressure sales environment. Seriously, no pressure. I went in, loved the vehicle, put down a few hundred to hold it. In two days the car was mine. Ray is great because he lives and breathes cars; he can explain anything clearly. Conrad handled the financing and was again, very positive and really easy to work with. Auto Merchants are vehicle experts so they get great cars, and purposely make a minimal amount to work in volume. I won't be going anywhere else for a car, since I feel they are trustworthy. Thanks Ray!

6 of 7 people found this review helpful.

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Brian

Feb 6, 2017

Great dealership.Super easy in and out service and they do what they say.I bought a 2017 elantra with 12000 miles for 13800.00 out the door.My wife loves it. I will shop for my next car at Auto Merchants.

5 of 6 people found this review helpful.

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NOEL

Dec 23, 2016

Communication was good.

1 of 3 people found this review helpful.

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Rosie

Dec 18, 2016

Responded quickly, but car had sold.

Is this review helpful? Yes | No

Brett

Nov 28, 2016

Salesman contacted me quickly.

0 of 2 people found this review helpful.

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Roger

Nov 27, 2016

Car was a rattly piece of junk. Way over priced and vehicle was not well cared for obviously. Did not even get one block before turning around. Likely not a good review overall i liked their hands off approach but the one car we drove was not a good one.

2 of 5 people found this review helpful.

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Kevin_Le

Nov 17, 2016

Replied next day

0 of 1 people found this review helpful.

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Adrian

Nov 16, 2016

Quick repose

0 of 1 people found this review helpful.

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Steven

Nov 6, 2016

Walked in the Front door of their showroom and no one came up to me to ask what I wanted. Then called their number and told them I was there to look at car I saw on line . Still no one came over to me, so I had to go find someone. It went downhill from there you do the math?

13 of 19 people found this review helpful.

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john

Nov 4, 2016

Took until the next day to get a response back as to what they thought my trade would be worth. They offered $1500.00 less than I ended up getting with another dealer, and would not come off the price of theirs at all. They did respond to me quickly, and were polite.

0 of 1 people found this review helpful.

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Steve

Oct 31, 2016

Only auto response emails, not an email from a sales consultant that typed it out from their brain..

1 of 6 people found this review helpful.

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William

Oct 27, 2016

Dealer replied to my email response but never called me. I was told that the vehicle I was inquiring about was available but "not on the lot" (whatever that means?). They did not follow up with any further email or phone call.

1 of 3 people found this review helpful.

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klay

Oct 21, 2016

Responded in a timely manner and answered all my questions.

0 of 1 people found this review helpful.

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Steve

Oct 18, 2016

Very prompt and helpful

1 of 2 people found this review helpful.

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Steve

Oct 10, 2016

This dealer responded to my questions promptly and honestly and I recommend them.

2 of 3 people found this review helpful.

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jintyjock

Oct 10, 2016

Have not been to the dealership yet, hoping the car is still available..they were quick and courteous.....

0 of 2 people found this review helpful.

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Carlos

Sep 13, 2016

Well I wanted to get this 2007 ford f150 99,096 miles on it.. They said they were going to call me back.. And never did..but I bet you that truck is going to be sitting at the lot more.. They could've sold it to.. But they never called back..

3 of 4 people found this review helpful.

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Rafael

Sep 2, 2016

Sales rep seemed irritated with me asking so many questions, when asked about the price he didn't even offer to help negotiate the price.

5 of 6 people found this review helpful.

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Anthony

Aug 23, 2016

Told me they would hold a vehicle for me. And sold it the next day!!! I understand business is business ,but if you can't don't say you can.

6 of 6 people found this review helpful.

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John

Aug 20, 2016

Excellent contact

0 of 1 people found this review helpful.

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Antoinette

Aug 11, 2016

Decent experience

0 of 2 people found this review helpful.

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Travis

Aug 9, 2016

Great customer service and good deal on a nice Tahoe!

Is this review helpful? Yes | No

Lori

Jul 30, 2016

Very responsive & helpful

Is this review helpful? Yes | No

Elizabeth

Jul 24, 2016

Great place and great staff. I ended up buying my car here

Is this review helpful? Yes | No

chad

Jul 21, 2016

The vehicle had been sold and actually reached out to them twice because it wasn't getting removed from website.

1 of 1 people found this review helpful.

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Jim

Jul 9, 2016

Received two prompt replies to an email inquiry. Followed up my inquiries with a personal visit to their showroom and was serviced by a new salesman who had all the answers for me regarding the car in which I was interested. Very professional staff.

2 of 2 people found this review helpful.

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Rodney

Jul 3, 2016

Very honest dealership. Ron told me the truth about the different cars I was interested in.

2 of 2 people found this review helpful.

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Melissa

Jun 30, 2016

Rude, abrassive, and unprofessional environment. As a potential customer, treated me as if cash and an 800+ credit score was surprising. Refused to disclose information about a vehicle that was sitting on the lot for 400+ days. Refused to fix alignment on a vehicle that I test drove. Yelled & argumentative management staff. Disrespected the sales reps as well.

4 of 5 people found this review helpful.

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Sarah

Jun 20, 2016

Very professional

2 of 3 people found this review helpful.

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Rodney

Jun 20, 2016

Responded quickly that car was sold.

1 of 1 people found this review helpful.

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Sasha

Apr 28, 2016

Prompt replies

1 of 1 people found this review helpful.

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Dianna

Mar 17, 2016

CarGuru description stated this car had Nav, it did not. That was the only reason I was interested.

2 of 2 people found this review helpful.

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oscar

Mar 15, 2016

Good

1 of 1 people found this review helpful.

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Mar 12, 2016

Excellent.

1 of 2 people found this review helpful.

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Kelvin

Mar 7, 2016

The Auto Merchants INC provided invaluable customer service and honesty throughout the purchasing process. I absolutely hold their staff in high regard. All business was transparent. I would definitely purchase from them in the future. Mo, the sales rep is one of a kind. The experience was ginuine, fast, and efficient. I've purchased numerous chickens for myself and my family over the past 25 years. Auto Merchants was by far my best experience. The vehicles are also priced to sell. Visit Auto Merchants for your family vehicle purchases; you would be happy you did.

3 of 3 people found this review helpful.

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Ronnie

Mar 2, 2016

the car sold from under my nose while I was waiting for its to arrive at the dealership.

1 of 1 people found this review helpful.

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Ms Lexus

Feb 25, 2016

Overall customer service is very bad.

1 of 1 people found this review helpful.

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dreday13

Feb 23, 2016

Dealership was effective, when I to see car. Really a no pressure sell environment.

1 of 1 people found this review helpful.

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Richard

Feb 22, 2016

The Cube was in excellent condition and spotless, even under the hood. The manager made the sale almost effortless, agreeing on the spot to our requested discount off the listed price. The salesman seemed a bit distant and unconcerned about it all, but the manager made it all worthwhile.

1 of 1 people found this review helpful.

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Abby

Feb 22, 2016

The finance guy was great! I felt like some of the salesmen were shady and weren't really that helpful. The main one we ended up dealing with which wasn't even the one we had started out talking with was very pushy and rude. We ended up buying the car because we loved the car, not the service. But, like I said, the finance guy was fabulous and friendly and helped more than the salesman.

3 of 3 people found this review helpful.

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Scott

Feb 12, 2016

The dealer followed up with additional information.

Is this review helpful? Yes | No

Rob

Jan 31, 2016

Good

1 of 1 people found this review helpful.

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Deon

Jan 25, 2016

They worked with me ,and was fair with deal.

1 of 1 people found this review helpful.

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mnoffsinger

Jan 23, 2016

Very responsive but did not buy.

Is this review helpful? Yes | No

wanda

Jan 17, 2016

Great

1 of 1 people found this review helpful.

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Kiet

Jan 5, 2016

It is really nice car dealer. Great service

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Shenan

Dec 29, 2015

Prompt and friendly

1 of 1 people found this review helpful.

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Dan

Dec 26, 2015

Nice service and price but I couldn't fit in the car... too small...

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LaNeishea

Dec 10, 2015

By the time they contacted me I had already decided on a vehicle. They did respond though and were very professional.

1 of 1 people found this review helpful.

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Phyllis

Dec 7, 2015

Great, professional and knowledgeable. Appreciated his honest assessment of the vehicle.

1 of 1 people found this review helpful.

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Brian

Nov 29, 2015

would purchase from them again. Great experience. AWESOME car. Excellent condition.

1 of 1 people found this review helpful.

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courtnick

Nov 11, 2015

Such a great and chill environment, I got a fantastic price and didn't feel pressured at all! I love my car and I would go back for sure! They just moved locations I think! So I think a lot of people are pleased with their business.

1 of 1 people found this review helpful.

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Eileen

Nov 9, 2015

Everyone was professional, very friendly & helpful. I felt they were completely transparent regarding the transaction - & it went really quickly. They will be my first choice when car shopping in the future.

1 of 1 people found this review helpful.

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Judy

Nov 9, 2015

Pleasant staff. Knowledgeable about their vehicles. Fast service.

1 of 1 people found this review helpful.

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Margaret

Oct 21, 2015

Great experience. Highly recommended, though I always suggest you do your own research on car fax or another similar before buying a used car.

2 of 2 people found this review helpful.

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John

Oct 15, 2015

Relaxed environment with nice cars.

1 of 1 people found this review helpful.

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Ralph

Oct 14, 2015

I drove 4.5 hours to see the truck the dealer advertised. I asked before I left if there were any engine or transmission problems, or if any engine lights were on. I was told no, the truck was in great condition. When I arrived, the truck had a check-engine light on, and actually stated that the check-engine light is on for most of his trucks. When I asked to drive, he allowed me to, but I found no gas was in the truck. I told him and he said if you want to drive it, you can put gas in it, there's the gas station, and he pouted to the corner lot next door. The dealer was rude and uncourteous, as well as untrustworthy. He knew I was driving in from afar, and he lied about the condition of the truck.

3 of 3 people found this review helpful.

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Read 64 old reviews

Marcos

Sep 12, 2015

Very bad customer service. Placed hold on two cars and they sold them. Kept trying to up sell me on something I do not want. Made promises they could not keep.

1 of 1 people found this review helpful.

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Shawn

Sep 4, 2015

Very poor. Cars are not taken care of. Did not look at my car. Only interested in internet pricing. Do not got to this place----big waste of my time.

1 of 1 people found this review helpful.

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Aug 29, 2015

found other car that met our needs

Is this review helpful? Yes | No

carl

Aug 16, 2015

Auto Merchants was very accomodating and we purchased a different car than we originally looked at. Overall they were very professional.

1 of 1 people found this review helpful.

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Taufik

Aug 14, 2015

Excellent dealer.

1 of 1 people found this review helpful.

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Jul 22, 2015

They did not have a genuine one. Car fax is different and vehicle is different .

1 of 1 people found this review helpful.

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Kenisha

Jul 2, 2015

Fast response and approval!!!!

1 of 1 people found this review helpful.

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aeromech

Jun 22, 2015

Good communication

Is this review helpful? Yes | No

JuanM

Jun 13, 2015

Excellent

1 of 1 people found this review helpful.

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Craig

Apr 16, 2015

Great. Bought another vehicle with them prior

Is this review helpful? Yes | No

spl223

Mar 29, 2015

Called and went in to look at car. They let me inspect it and take a test drive. We negotiated and they gave me what i wanted for my trade and bought the car a week later.

Is this review helpful? Yes | No

Dustin

Feb 16, 2015

Great dealership with amazing inventory! Highly recommended!

Is this review helpful? Yes | No

Mike

Feb 15, 2015

They were very easy to work with and had a great selection of vehicles. They also had financing easy and didn't haggle over price. I would definitely recommend buying from these guys. Ask for "Mo".

Is this review helpful? Yes | No

Mia

Jan 23, 2015

The lot was very crowded and they salesman had not interest in helping me.

Is this review helpful? Yes | No

Chrissy

Jan 5, 2015

Awesome dealership, very smooth transaction. I will shop with them again.

Is this review helpful? Yes | No

Scott

Dec 29, 2014

I got a good deal, and we're very professional.

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Marissa

Nov 10, 2014

I inquired online about the Hyundai veloster they have. Waited until the place had been open for a few hours, called them because they were suppose to call me, and asked for financial information. A guy named Thomas sounded half asleep and uninterested in helping me. He cut me off mid sentence and told me he'd call me back to let me know if I got preapproved or not. Its now a week later and haven't heard a damn thing. When I went in later that day to test drive, the guy in the office was on the phone and just told me "its out there, the keys are in it." He didn't want to come out and talk with me about the car. It was smoking and check engine light was on. They were very unprofessional and didn't even seem interested in making a sell. Little did they know, I had the $14,900 on me to purchase the car. I'll never recommend this place to anyone.

Is this review helpful? Yes | No

Jentday

Oct 26, 2014

They responded quickly and answered all questions. I knew the price was too good to be true - the SUV was listed as a lemon on the car fax.

Is this review helpful? Yes | No

Verla

Oct 22, 2014

Great

Is this review helpful? Yes | No

Oct 7, 2014

I found Sid to inconsistent and untruthful. I would stay away from this dealer.

Is this review helpful? Yes | No

Thom

Sep 30, 2014

Quick response and very courteous

Is this review helpful? Yes | No

Tom

Sep 25, 2014

My inquiry was quickly answered, though I didn't pursue this vehicle any further therefore I have no information about doing business with this dealer.

Is this review helpful? Yes | No

brad

Sep 23, 2014

The history of the vehicles sold by this dealer require close scrutiny. You may get a good deal, but you should know what what you are OK with before you buy.

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Shannon Ceasar

Sep 15, 2014

They acted like they didn't want to help me. They car I wanted to test drive was backed in behind tons of other cars. All I could do was start the car to hear a ticking noise under the hood and and I saw cracks in the windshield. The guy acted like he didn't know anything was wrong. I asked the financing guy which bank was financing my loan and was told I couldn't find that out until I signed the loan papers. Pretty dumb huh?

Is this review helpful? Yes | No

Robb

Sep 3, 2014

Gave a prompt response

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James

Aug 31, 2014

Dealer responded with template email. Big problem - ran a Car Fax and found out the car had a LEMON 'buy-back' title! Needless to say, this wasn't mentioned by the dealer.

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paul

Aug 16, 2014

Lot was crowded but the people were very friendly and helpful.

Is this review helpful? Yes | No

Mike

Jun 6, 2014

Didn't buy threw them, but was contacted, and given info.

Is this review helpful? Yes | No

Diane

May 27, 2014

I received email in a timely manner car was not available

Is this review helpful? Yes | No

Bentley

May 16, 2014

Fast response

Is this review helpful? Yes | No

Barb

May 7, 2014

I bought a car from them. They were always helpful and responsive. Would consider them again when the time comes.

Is this review helpful? Yes | No

Edwin

Apr 28, 2014

the financial dpt personal was good the sellers not so good

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PaulaAnderson

Apr 16, 2014

Good

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Dfail

Dec 10, 2013

I was in the area for business and had contacted them and had been eyeing a car they had. Drove to look at the vehicle. There were so many cars parked so close together they would have had to move several for me to test drive. I did look at the car. It was nice. They looked at my trade in and were a little low on the value. Not far off. I had to get back home which is 2 hours away and I never heard from anyone to follow up with me However, Overall they were very nice.

Is this review helpful? Yes | No

Randy

Nov 13, 2013

Just talked to them. Very nice

Is this review helpful? Yes | No

Manuel

Oct 24, 2013

great peeple , nice service

Is this review helpful? Yes | No

Wade

Oct 21, 2013

poor communication

Is this review helpful? Yes | No

Princella

Oct 12, 2013

Answer all my questions

Is this review helpful? Yes | No

Roel

Aug 25, 2013

good

Is this review helpful? Yes | No

Cindi

Aug 11, 2013

Verify helpful, very friendly

Is this review helpful? Yes | No

Eric

Jul 29, 2013

Did not purchase but they were very helpful in quick responses to my questions

Is this review helpful? Yes | No

Maddy

Feb 19, 2013

I had a terrible experience!! Not only was i never called back or updated on the cars current status, when i did get in contact with then they were extremly rude and unprofesional! I would give them maybe half a star for answering the phone!

Is this review helpful? Yes | No

Rianna

Feb 18, 2013

They were pretty rude.

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Eric

Feb 10, 2013

Sales person said car had options it didn't. Also said car was 335 when it was 328. Didn't even get out of chair to talk to us. Smelled like curry. Gross

Is this review helpful? Yes | No

Feb 10, 2013

Within 24 hrs we got a respond

Is this review helpful? Yes | No

Travis

Feb 2, 2013

Good, but went somewhere else

Is this review helpful? Yes | No

heather

Feb 2, 2013

it was a good experience they answered my question

Is this review helpful? Yes | No

sandy

Jan 26, 2013

Great experience! Will definitely buy my next vehicle from here again.

Is this review helpful? Yes | No

kenneth

Jan 17, 2013

very quick response from rep

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dALE

Jan 15, 2013

very responsive with questions

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Nelson

Jan 14, 2013

Auto Merchants was a pleasure to work with. They're prices were very competitive and their knowledge was excellence. In addition to competitive prices on the car we bought, they also worked to offer a great price on our trade-in. I am the type of buyer that doesn't mind going to a dozen dealers to work out an exceptional deal, and Auto Merchants beat the other dealers by far regarding price. Don't be turned off by the small, crowded lot and small staff. While they are not the fancy dealer with a multi-million dollar showroom, I considered how much overhead they are saving versus those fancy dealers - in my case those savings showed up in the price of my car. Great to do business with! I have a teen who will be driving an a couple years and I will stop by Auto Merchant's first.

Is this review helpful? Yes | No

Andrew

Dec 29, 2012

I was already happy driving 10 hours for the car at the price, but when I saw the car in person I couldn't believe how nice it was. 10/10 car buying experience

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jaynee

Dec 14, 2012

Wonderful people, I bought a 2010 Volkwagen CC from there in the on the spot and I am loving it! They have a great selection of cars with exceptional pricing. I HIGHLY recommend for anyone to stop by and visit.

Is this review helpful? Yes | No

Rick

Nov 24, 2012

listed as automatic and was 6 speed instead. Sales staff acted as if they could care less.

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jackie

Nov 7, 2012

I gave 5 stars. They are great I will buy from them again

Is this review helpful? Yes | No

Caroline

Oct 21, 2012

I did not get a professional impression from this dealer. When I asked if they are okay dealing with my bank here in Louisiana while they are in Texas, it was like "yea yea, you can just click on some loan rates on the internet" or, "we can send you the purchase order to send them". No, that's not how it works. Plus you better not have a trade-in, you really feel looked down on. I did not get the idea that their intent is to delight their customers.

Is this review helpful? Yes | No

Larry

Aug 16, 2012

Didn't see a car I liked

Is this review helpful? Yes | No

LeRoy

Aug 10, 2012

Sid was very accommodating and they had lots of nice inventory to choose from. We have not yet purchased here but the experience was great. NO pressure at all and very knowledgeable guy.

Is this review helpful? Yes | No

Anitz

Aug 4, 2012

Promptly returned my call.

Is this review helpful? Yes | No

Luis

Jul 7, 2012

Dishonest....regular car salesman

Is this review helpful? Yes | No

Gwen

Jul 6, 2012

Just bought my BMW 528i from this dealership. I had a great experience working with the dealer (Conrad). The buying process was painless. He made sure I got the best financing and offed tips/warranty services tha would fit my needs. The car is a charm. Was detailed to perfection before i picked it up. Very professional and focused on THE CUSTOMER'S NEEDS. I would say A++ grade service. I will definitely reccomend this dealership with NO reservations whatsoeever.. Seth was great too! Very friendly and welcoming.... I certainly will be back for my next car and send anyone I know who is looking for a car to them first.

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TWANA

May 31, 2012

Never heard from them

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Daniel

Apr 17, 2012

Professional staff. Thanks Conrad and Sid. Good buying experience. Priced right!

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David

Apr 6, 2012

Drove 700 + miles from Baton Rouge to Plano, I was real nervous, but Auto Merchants Inc had exactly what they promised and I was in and out in no time flat. Best car experience I have to date! Thanks Sid

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Auto Merchants Inc.

Auto Merchants Inc.

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