Auto Merchants Inc.

Good service and overall great experience

This dealership lacks customer service. Walked in and no one said hi. I did an online deal with a salesman and thought I was coming to look at a "clean" car like he said. I drove 8 hours to get there and this car was in the roughest shape I have seen. If he told me the bumper has been painted over, the window tint was coming out, the interior was clean, there was a 5 foot scratch on the bottom of the car, the bumbler was coming off I would have never even came. He diddnt offer to go on a test drive with us. I showed him all the problems and he was getting mad at ME!!! AT ME!!!! I told him that this is not worth the price he gave me and he said if you don't want it ok I'll go inside. Did not shake my hand or anything. He told me he had it detailed but when I got their it was dirty, the inside was dirty as well and not to mention, their was an electrical problem with the locks. Just the worst experience I've ever dealt with when buying cars and I have been to a dealership about 5 other times and they were lovely. This one.... ew... he diddnt even offer to look at any other cars, that's the least they could have done! Be aware

Good the best of the ones I contacted quick response wasn’t a generic group style response.

Great

Couldn't work out a trade but at least they responded to my request.

They replied to me promptly and courteously.

They responded quickly to my questions

They answered my question and I was very pleased with the service I got

Great customer service, however auto was a little too far for from me to make a good assessment.

Great experience!

Mo was very helpful, honest and a pleasure to deal with. Everything was done on time and properly, no hang ups. They knew what they were doing.

Called with vehicle info.

The dealer was prompt in responding back. In the end did not end up buying from him. Also did not visit the dealership. So review is based on email exchange and questions answered

Dealer was very responsive and friendly, however the car was in very poor condition. All 4 rims were severely scratched (not pictured anywhere online) and the engine wasn't working properly. Luckily I went down to test drive!

Very good. I actually bought the car I contacted them about.

No issues at all. They deliver what they promise.

I bought my car from them (Ron) and it was the easiest process ever! They didn't run me around. Basically gave me exactly what I wanted! I will buy all my cars from them!

I wasn't given as much detail on the car as I would've liked. But the finance was the easiest process I've ever been through. Worked out a good deal and very quickly

Good service and great customer service

The individual that assisted me was Ara. He was not as helpful and customer service was poor. I end up going to another dealership the following day and got my questions answered about my situation and they were able to put me in a 2017 with less than 15000 miles and no down payment.

Nice and honest people

Great

Had a great experience

Was emailing back and forth with a nice representative. Unfortunately, couldn't make a deal, but would consider doing business with them in the future.

awesome

Great dealer

Very good response time. They were polite and forthcoming with details.

They Deserve ******* Seven Stars

Love the owner, Sid. He's willing to work with you in a less stressful and expedited way. I will highly recommend this dealership to my families and friends.

Every thing is good

Took forever to be acknowledged at the front desk. Even though i had an appointment scheduled it took forever to get the car which was supposed to already be brought out. My salesman sent me off on the test drive by myself so I couldn't really ask questions I had.when I got back from my test drive another customer was in the office that he was working with so I just left. It was just a mediocre experience. Oh yes, and the car was dirty!

The salesperson was wonderful when he did respond but the finance person was not a friendly staff associated. They on responded after I called a few times no one ever returned my calls or contacted me from the inquiry.

Good!

It was professional and the price on the car, was the best I've seen

Excellent in every way!!

This was the absolutely best car buying experience that I have ever had. Ray answered the phone when I called about a car I was interested in, and after discussing the CarFax report I decided to come in for a test drive. He cautioned me to come in quickly since their cars move so fast. This is because they beat any prices out there and provide a non-pressure sales environment. Seriously, no pressure. I went in, loved the vehicle, put down a few hundred to hold it. In two days the car was mine. Ray is great because he lives and breathes cars; he can explain anything clearly. Conrad handled the financing and was again, very positive and really easy to work with. Auto Merchants are vehicle experts so they get great cars, and purposely make a minimal amount to work in volume. I won't be going anywhere else for a car, since I feel they are trustworthy. Thanks Ray!

Great dealership.Super easy in and out service and they do what they say.I bought a 2017 elantra with 12000 miles for 13800.00 out the door.My wife loves it. I will shop for my next car at Auto Merchants.

Communication was good.

Responded quickly, but car had sold.

Salesman contacted me quickly.

Car was a rattly piece of junk. Way over priced and vehicle was not well cared for obviously. Did not even get one block before turning around. Likely not a good review overall i liked their hands off approach but the one car we drove was not a good one.

Replied next day

Quick repose

Walked in the Front door of their showroom and no one came up to me to ask what I wanted. Then called their number and told them I was there to look at car I saw on line . Still no one came over to me, so I had to go find someone. It went downhill from there you do the math?

Took until the next day to get a response back as to what they thought my trade would be worth. They offered $1500.00 less than I ended up getting with another dealer, and would not come off the price of theirs at all. They did respond to me quickly, and were polite.

Only auto response emails, not an email from a sales consultant that typed it out from their brain..

Dealer replied to my email response but never called me. I was told that the vehicle I was inquiring about was available but "not on the lot" (whatever that means?). They did not follow up with any further email or phone call.

Responded in a timely manner and answered all my questions.