Auffenberg Volkswagen

1708 New Car Dr
O Fallon, IL 62269

Sales: (618) 551-1823

Service: (888) 258-0628

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 1, 2016
I've gotten a call from them everyday after I told them I wasn't in the market any longer.
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Response from Auffenberg Volkswagen:

Thank you for bringing this to our attention.  We will look into our process to make sure that this doesn't happen again.
Aug 7, 2016
They got back to me quickly and provided any information I had requested with no inconvenience. I will be visiting the Auffenberg Nissan in a few days to look at a vehicle I have been searching hard for and hoping it's the right one!
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Response from Auffenberg Volkswagen:

So happy that you had a great experience.
Aug 6, 2016
Adam was awesome! Very professional and informative. If we can come to agreement with the things I would like to see fixed on the vehicle I will definitely being purchasing my suv from them.
Is this review helpful? Yes | No

Response from Auffenberg Volkswagen:

So happy that you had a great experience with Adam.
Jul 30, 2016
Very helpful bought a car there
Is this review helpful? Yes | No

Response from Auffenberg Volkswagen:

Congrats on your vehicle!
Jul 25, 2016
Every time I go check on a car they claim it has been sold but when I contact them again they are not sure if it's sold or not but they try to sell me something else that I'm not interested in.
1 of 1 people found this review helpful.
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Jul 18, 2016
65
I was contacted immediately by Katlin. As yet I haven't gotten to the dealership. On thing that I noticed in checking CarGurus listings today. The SantaFe that was originally shown for this GREAT Deal according to today's listing doesn't have Leather Seats, Sunroof/Moonroof, Navigation that was shown on the listing I saw originally that showed being on CarGurus for 68 days. I will contact the dealer on Monday to clarify before I make the trip to Illinois.
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Jun 2, 2016
They were not worried about selling me the car I wanted but instead they were focused on other deals that they wanted to make. They were not there for the customer. Only themselves. And it showed. I will never deal with this dealership again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Auffenberg Volkswagen:

We do apologize for your experience.
May 28, 2016
I love this car lot these Guy are just wonderful and I am getting a great car from them I just love auffenberg
Is this review helpful? Yes | No

Response from Auffenberg Volkswagen:

Congrats on your new car!
May 14, 2016
By far the most unpleasant sales experience I've had. 1. First online chat rep flat out refused to tell me which lot car was actually on so I could simply go look at it, insisting I first give him my contact info so salesman could contact me. 2. Decided to drive around their multiple lots to find it. Impossible since they block off lanes of cars so you can't drive past most of their inventory. 3. I don't like high pressure sales. Salesman literally flagged down my car as soon as I drove onto lot. Even after he left once at my request, while I was still looking he came back. 4. When I finally found car it was not as described on CarGurus website. It listed options like leather, navigation, backup camera, heated seats, etc. that it didn't have. 5. When I double checked, Auffenberg website accurately described car on but on same page went on to list every option possibly available in other cars. Gaming the online search engine? 6. There are no prices posted on any of their used cars. After I ruled out the Santa Fe I didn't know how much other vehicles would be without talking to a salesman. By then I was so disgusted I left.
1 of 1 people found this review helpful.
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Response from Auffenberg Volkswagen:

We apologize for your experience.
May 9, 2016
wow - every time i inquired about a car, i was told it just sold, but others were available. home of the bait and switch and constant emails.
1 of 1 people found this review helpful.
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Response from Auffenberg Volkswagen:

We try to keep our online inventory as up to date as possible.  We always try to let our customers know if the car is in stock prior to your visit to avoid confusion when our customers arrive.
Read 6 old reviews
Mar 6, 2015
Very good.
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Mar 20, 2014
Quick, professional expertence of buying my truck. Sales person Avery Jones and manager very easy to work with.
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Mar 20, 2014
they returned my email,the car had been sold
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Feb 27, 2014
jschle
made a good offer on a car and the sales person told me how many cars they sell etc...very fast talking and not very personal. Not the best experience,
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Nov 30, 2013
Emails with detailed information
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May 1, 2013
Great service.
Is this review helpful? Yes | No

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