Auffenberg Automall

Very prompt response. When we got there we were immediately helped BUT was very disappointed. My dream car (COLOR) was perfect just what i have been looking for these past 6 years. Didn't read anywhere on the dealers post that the vehicle has HAIL damage. 2 holes in the windshield from a pellet gun that has not been filled, and the rotors were warped. The interior passenger seat was stained pretty bad and it reaked of someone smoking. Made my heart sick. :-( Woud I go back to the same car lot. YES but not to look at a vehicle they listed on the website.

Good follow up

great respond

They sent me a video introduction. .. nice touch!

Two weekends in a row I had made appointments for test drives at 9am on Saturday. The first weekend I got there and found out the car sold. No one contacted me until my test drive time. I drove about 45 minutes so I was pretty frustrated. I found another vehicle I was interested in, and the exact same thing happened the next weekend. On top of this they had me go to the wrong dealership then when I got to the correct one they told me my appointment was at the other place. It really isn't that hard to send an email saying it sold since they sent about three emails per one sent to them. Also, the second car is still online. This was a terrible experience and pretty disappointing for a big name.

Drove a long way based on a price given by email and when I got there they said they couldn't honor the number. Worst experience I've ever had.

Everyone was so friendly and very helpful to get everything going within a short period of time.

that was not the price, 12,295 was. they did not offer this price till 3 days later. I did not buy the car because I thought I was getting played. was told the manger was not there to make a deal. but I was told they were calling him on phone. the acting manger was canceling the deals because he did not have authority. pretty poor way to run a busness.

Drove an hour to this dealership 3 times, first they tried to sell the car with a loud noise, fixed the noise, and then increased the price significantly (even though they only rotated a rotor), finally settled on a price, and then changed their minds the day I was supposed to buy it.

Vehicle sold before I could see it staff was friendly over the phone

They gave a great response time

Terrible! Told us we were approved so we drove 2 hours to get there only to find out we weren't! The salesman said "sorry we lied". I called and left a message for the manager to call me and he never did.

Horrible! They try to push you into a vehicle you dont want just to meet their quota! They talk about customers loud enough for anyone to hear, and are not friendly at all! Wouldnt purchase from their crooked outfit!

Kept in contact and we arranged a test drive, only to find out the car was in the shop when we got there! Total waste of our time and gas. They were apologetic, but we won't be back. The dealership needs better communication.

Sales man Will was great.

This dealer contacted me right away and offered a test drive. Great job. Carla

Respond right away.

There was no vehicle for sale and they left voice mails when I specified emails only.

Good

I test drove this car. I called back and made them an offer. They called me back and accepted my offer. I told them when I would come pick it up. On my way there this dealer called me to verify I was coming, and I told them I was. This was 30 minutes prior to my scheduled appointment. When I arrived there was someone else test driving the car. Long story short, they sold the car regardless of our agreement. It also did not matter that I drove over 100 miles to come make this purchase. Worst car shopping experience ever! A long with this, there were an additional $750 charges they were going to try and get. I told them I wasn't paying it because we did not agree to that. What a joke this place is!

Wonderful service. Salesperson was very respectful & informative.

They responded quickly and professionally. They could not give me information on the car I am interested in so I am still trying to find this car. :)

They contacted very soon. Wanted me to set up an appointment which I did not want to do. I know what I want. Either you have it in stock or you can get it or you cant. When I told them I did not wish to set up an appoitment they kept calling wanting me to set one up.

Hi the car they had listed on here for sale wasn't even available it had to have some work or something before it could even be on the lot to be sold. Then they kept contacting me by email and calling me wondering if I was interested in the car which they already told me wasn't available I finally told him to just leave me alone

They will call you 3 times a day.

Very helpful and friendly.

A little far from home but took great care of me and now I have a shiny "new" car!

Very nice overall. I would recommend them.

My husband and I drove over 2 hours to test drive a Lincoln mkx. I had been talking to 2 people for 3-4 days and they knew I was coming. I even chatted online who said that they would have a salesman waiting for us when we got there. When we arrived we had to be directed to the right place due to bad directions. We get there and no salesperson wanted to help us let alone acknowledge us. Not to mention a couple walked in before us who couldn't get any help. So we started walking the lot and found the vehicle. The other couple that walked in before us were leaving and stopped to tell us good luck, that they had come to buy a car and couldn't get any help. My husband flagged down a salesman and told them that we had made arrangements to test drive the car only to be told that he was working a deal with someone else that just test drove it. We were told that they had a no hold policy. They also supposedly have a vip offer that is Meaningless because it means nothing. I told the salesman that and said unless he could explain. All he could say was that it just meant that when people arrived and they were vip that they would have a salesman on hand. I then reiterated that it meant nothing because I could be driving from hours away and be vip and someone could walk in 10 minutes before and purchase a vehicle that they knew someone else was coming to look at. The only thing they could do was say sorry and ask if I wanted to look at something else. I WOULD NEVER PURCHASE OR RECOMMEND THIS COMPANY TO ANYONE. What a horrible horrible way to run a business. So disappointed. DO NOT BUY FROM HERE.

Good

Drove an hour and 20 minutes drove car it was shaking really bad going down road salesman acted like he couldn't fill it told me to buy car any way and the would have the tiers balanced I told him every to get it in the shop the next day called him still didn't get it in now he won't call me back and yes the car is still for sale on there lot

Very professional and kind.

Fast response. Good sales team.

Very nice and taken care people

I had a number of questions about a particular vehicle listed on carguru.com. One of the car dealers did get back to me via email but did not answer any of my questions I have written them about. I would have considered purchasing a car from them if they answered my questions.

Great people there, huge lot. They jump to conclusions however. Let them know your purpose and it will go a lot smoother.

Prompt, continuous communication.

Receive call from them as soon as they were in the office and were not pushy when I couldn't make appt.

I had a good experience even though I didn't buy the car.

Salesman was pushy never did show us the car we came to look at. Tried to keep selling us a Kia with more miles and money and said we also had to buy some kind of paint protection we left and buaght a car that night from bommerito they were awesome. I would not buy a lug nut from auffenburg.

Great!