Auffenberg Automall

Called me back and back and back.

I always like their price and quick response

Ok after numerous requests I finally decided to fill this out. Due to a very tight schedule and my daughter wanting a vehicle quickly I was in a bit of a hurry to buy. I called ahead to try and get some details about the vehicle. The price was the best I could find within 150 miles and to be honest I was leery to drive that far without talking to someone who could give me an honest break down on the vehicle. Spoke to Justin and he explained that the driver mirror was broken and would be replaced. I said cool. At first they said they would take care of it then half way up he told me the main man said he couldn’t because he was already losing money on this vehicle Long story short when I got there a few other things caught my eye and I quickly realized why the price was where it was. In addition to the mirror it had numerous small dents in the vehicle here and there. A few on the hood which got me looking . Found more on the roof which were hard to see unless you climbed up there or were tall enough to notice. Again to be honest, I may not have made the trip if I had known this but i still felt like the vehicle was priced within our budget so I still bought it. Justin was very cordial and helpful even driving the car to us the next day. Just not sure what the entire story/history was on this vehicle after looking at it closer. I’m not as thrilled as I wanted to be but I was happy to get a decent deal on a nice 2015 SUV because I am capable of fixing simple things myself. The bottom line is you get what you pay for. Without the dents and things this vehicle would have been a couple thousand more I assume. Again Justin Hopson was very nice and easy to work with. My kind of sales guy. Only suggestion from me would be a little more up front if there are imperfections that you might be aware of ahead of time. If I get the feeling I am being lied to I generally will walk away from a good deal just on principal alone. Not sure if Justin was aware of the imperfections or if he he actually didn’t notice them when he checked out the vehicle for me ahead of time. Also after asking numerous questions about the vehicle I felt they didn’t know its history as well as I would have liked in most cases when buying a used car but they did add a couple new tires and rotated the rotors so they did fix a couple little things before putting it on the lot. Any way, my daughter now has a new ride while she is at college where it will get banged up more and I finally get my car back!! :)

Responded back and we talked . A few days later,went to see the car but they sold it just before I arrived. They have called me about other vehicles, but we did not like them.

They was very nice and answer all my ?

They repied but i had a hard time getting photos of the car. I had several people trying to get me in the dealership but had to push hard for photos. That turned me off from this dealership

Drove about an hour away to go buy a Jeep and when I got there it was sold. I’m never going back. I even made an appointment and they called and confirmed it with me 30 minutes before my appointment. They wouldn’t take no for an answer and when I asked to talk to a manager they would refuse to give you one.

I received multiple emails from multiple people without ever getting all the info I requested.

I didn’t end up buying this car I ended up buy a 2011 Buick Regal CXL two weeks ago Thursday and I still haven’t gotten to drive the car off the lot every time they tell me the car will be ready the day I have to come pick it up they come back with another problem that has to be “fixed” at first they weren’t even communicating with me I feel like as soon as they had my money I was no longer a main priority. Remind you that I just turned 18 in 11/14 and this is my first car buying experience, it’s just horrible I really want my money back but they told me they have a no return policy

They were quick and gave me the info I needed.

The car had damage and rust on the hood. They pretend like they don’t know how it happened. Whether it was bought that way or it happened on their own lot. Then they asked if I’d still be interested in purchasing the car and coming back for service to get it fixed later. Now mind you this is after they showed me a car that had been on their lot for 63, yet was filthy inside and out when l looked at it. Then we spent 30 minutes trying to find the Mazda. After demonstrating that they don’t take care to have their cars presentable and they aren’t organized enough to keep their inventory straight, they expect me to trust that I’m going to get quality, attentive work done on a damaged car after I’ve bought it?! Plus they expect me to assume everything is fine with the car when they can’t even tell me how it was damaged?! Salesman was courteous, but the dealers overall manner of behavior and sales tactics are shady. Also most of the salesmen and the women answer phones hang out in front of the building entrances smoking while customers come and go. I had a similar experience 11 years ago when l first gave them a chance. Looks like nothing has changed. Went and bought a car at another dealership that afternoon and had a totally different experience. There are plenty of dealers around. Don’t subject yourself to this place!

Was offered a price which we accepted and then then after the manager reviewed it the offer was retracted and not honored. Not necessarily follows the 'Straight Forward' policy that they advertise. Used car game.

Horrible Expeience. They sold the car we were working a deal on, without telling me before I arrived. Also ran credit w/o permission or completely disclosing the dealers interests in the deal. I wouldn't recommend shopping here for a vehicle, to anyone, for any reason. The sales person (Jake) was untrustworthy and manipulative. I had a terrible experience, and wouldn't trust this establishment, with my personal info, credit, or expectations of a sublet company from Ford.

Horrible! Worst experience ever with a dealer. Set up appt to see a car, salesman said he would have the vehicle trady to go . Msg seller with approved loan, and then drive over an hour drom out of state, only tok find iut that the var i wanted had been at a different lot and was sold the day before. Salesman was not evwn at dealership when i got thwre, and a different salesman sent me to.another one of their lots. The staff at auffenberg are so incompetent that once they convinced me to look at abother vehichl and iwas ready to buy, rhwy could not answer any questions about the vihicle at all. Never recommend auffenberg to anyone

Very prompt response. When we got there we were immediately helped BUT was very disappointed. My dream car (COLOR) was perfect just what i have been looking for these past 6 years. Didn't read anywhere on the dealers post that the vehicle has HAIL damage. 2 holes in the windshield from a pellet gun that has not been filled, and the rotors were warped. The interior passenger seat was stained pretty bad and it reaked of someone smoking. Made my heart sick. :-( Woud I go back to the same car lot. YES but not to look at a vehicle they listed on the website.

Good follow up

great respond

They sent me a video introduction. .. nice touch!

Two weekends in a row I had made appointments for test drives at 9am on Saturday. The first weekend I got there and found out the car sold. No one contacted me until my test drive time. I drove about 45 minutes so I was pretty frustrated. I found another vehicle I was interested in, and the exact same thing happened the next weekend. On top of this they had me go to the wrong dealership then when I got to the correct one they told me my appointment was at the other place. It really isn't that hard to send an email saying it sold since they sent about three emails per one sent to them. Also, the second car is still online. This was a terrible experience and pretty disappointing for a big name.

Drove a long way based on a price given by email and when I got there they said they couldn't honor the number. Worst experience I've ever had.

Everyone was so friendly and very helpful to get everything going within a short period of time.

that was not the price, 12,295 was. they did not offer this price till 3 days later. I did not buy the car because I thought I was getting played. was told the manger was not there to make a deal. but I was told they were calling him on phone. the acting manger was canceling the deals because he did not have authority. pretty poor way to run a busness.

Drove an hour to this dealership 3 times, first they tried to sell the car with a loud noise, fixed the noise, and then increased the price significantly (even though they only rotated a rotor), finally settled on a price, and then changed their minds the day I was supposed to buy it.

Vehicle sold before I could see it staff was friendly over the phone

They gave a great response time

Terrible! Told us we were approved so we drove 2 hours to get there only to find out we weren't! The salesman said "sorry we lied". I called and left a message for the manager to call me and he never did.

Horrible! They try to push you into a vehicle you dont want just to meet their quota! They talk about customers loud enough for anyone to hear, and are not friendly at all! Wouldnt purchase from their crooked outfit!

Kept in contact and we arranged a test drive, only to find out the car was in the shop when we got there! Total waste of our time and gas. They were apologetic, but we won't be back. The dealership needs better communication.

Sales man Will was great.

This dealer contacted me right away and offered a test drive. Great job. Carla

Respond right away.

There was no vehicle for sale and they left voice mails when I specified emails only.

Good

I test drove this car. I called back and made them an offer. They called me back and accepted my offer. I told them when I would come pick it up. On my way there this dealer called me to verify I was coming, and I told them I was. This was 30 minutes prior to my scheduled appointment. When I arrived there was someone else test driving the car. Long story short, they sold the car regardless of our agreement. It also did not matter that I drove over 100 miles to come make this purchase. Worst car shopping experience ever! A long with this, there were an additional $750 charges they were going to try and get. I told them I wasn't paying it because we did not agree to that. What a joke this place is!

Wonderful service. Salesperson was very respectful & informative.

They responded quickly and professionally. They could not give me information on the car I am interested in so I am still trying to find this car. :)

They contacted very soon. Wanted me to set up an appointment which I did not want to do. I know what I want. Either you have it in stock or you can get it or you cant. When I told them I did not wish to set up an appoitment they kept calling wanting me to set one up.

Hi the car they had listed on here for sale wasn't even available it had to have some work or something before it could even be on the lot to be sold. Then they kept contacting me by email and calling me wondering if I was interested in the car which they already told me wasn't available I finally told him to just leave me alone