Group 1 Ford Pensacola

This dealership was absolutely amazing! I called when I was on the way to let them know which vehicle I was interested in. They got it ready for me to test drive before my arrival and matched me with Michael Ashbury as my salesman. He listened to all of my needs and wants and met them. I took the vehicle of my dreams home that day!!

Very good experience,Marco made it very easy to make the purchase.

Answered my questions promptly.

Contacted quickly and followed up frequently.

i had a very bad experience. i was trying to do a trade in on my vehicle. I was talking all day with an employee about the condition of my vehicles and i told him exactly over the phone all of the damage on the vehicle. i get there, test drive the truck i was looking at, it went fine. now the employee and his manager starts to look at my car. the manager then decides to sit in my car and continually rev’s my car in the parking and floored the gas pedal when he was in the test drive of my own vehicle. i have been sitting there without talking to anybody for about 20 minutes now as well. the employee finally comes to me and talks about the numbers, and he says the value of my vehicle goes down because “i have a camber problem,and he has to replace my whole front bumper.” which i understand because i told him about the damage on the bumper but my camber isn’t wrong because i would of only had a bald spot on my tire in a certain area, not the whole tire. 0/10 would not recommend.

awesome dealer. very think customer oriented.

Great communication.

Transparency is key during the buying process, which allows me to make a decision regarding the best use of my time and money upfront. I find it distasteful for the dealer to insist upon a visit to provide pricing information, and then disclose the additional markups and fees during negotiations. Having said that, I have purchased two vehicles from this dealership. Four Stars because your sales and maintenance personnel are awesome, however the purchasing/negotiation process is lacking.

Robin Homer took excellent care of everything I asked of her. 5star service

Fantastic experience! All went smootly, I bought this FJ ;)

Very helpful and quick to answer questions.

Contacted dealership interested in a vehicle and they said it was available. Drove an hour out of my way to find out the truck had a leak and was supposedly sent to auction. Why would a decent dealership list a car that had not been inspected. Disgraceful.

Robin went above and beyond to help us out! I would absolutely recommend World Ford and especially Robin. Buying a car this time was the hardest experience with car buying we’ve ever had and they were very accommodating and helpful with getting paperwork to us from FL to MO, to holding the vehicle while we found transportation for it.

got the runaround a out the vehicle. then a guy calls me and tells me there are no transits on the lot. asked him about the 2 that were on the website . oh those have just came in then i get a text message that a delivery truck just dropped off one not interested in doing business with this sales group

The salesman at this dealership tried to lowball me on my trade-in. By the time he called me back with a reasonable offer on my trade-in, because he realize that I wasn’t going to take his first offer, the truck was being sold to someone else. I told him what my truck was worth, if he would have offered me a decent amount in the beginning, I would’ve bought this truck. I lost out on a good deal. I ended up having to buy this same truck for $3000 more somewhere else. So this experience with this dealership cost me $3000. I would not recommend anyone going to this dealership.

We bought from them. They were super nice and helpful. We especially enjoyed working with Marlon. Everyone we met was smiling and pleasant.

Great communication and follow up!

They contacted me about my wants and we determined that they had nothing in inventory.

Sales person was very helpfu

all good

I have bought two cars from World Ford and I rate them with 5 stars. I also service both of my cars at World Ford and also rate the service department with 5 stars.

Great salesperson. Robin was very friendly and professional, on a very rainy day. I purchased the car.

Good and fair experience dealing with this dealership.

Great service

Salesman Jerry was great and I bought the truck

Helpful,strait forward and not pushy.

Marco our salesman took good care of us and followed up as was promised. We have a service appt tomorrow to finish taking care of some clean up agreements also as was agreed.

Great service and great vehicle

Good people to work with

Good people to work with.

Contacted me within a hour...unfortunately the vehicle did not have all the options I was looking for. Very polite and knowledgeable.

Easy to deal with, no hassle, no pressure

They gave me every opportunity to purchase the car before it sold, but it just didn’t fit my schedule to get there before it did. Kyle was very helpful!

Honestly was a great deal, but after all the extra fees, price flew out of my price range of 21 I. Ended up going to another car lot that didnt charge me an additional few hundred dollars for printing out papers.

Enjoyed there trucks & very professional , curtious

Very good,personals professional helpfull.especialy Robin a big Thank you.

Great experience. Robin was wonderful to deal with.

They answered my question right away. Spoke with Marco and told him what I was looking for and he said he would let me know if he found a vehicle like that. No pressure just wanted to help

Dealer contacted me promptly and answered all my questions

Replied quick with the information i was searching for.

Quick to offer their services, but not pushy.

Helpful contact.

They replied quickly and were ready to help Me find trucks that suited my Requirements, not “ just sell Me a truck” Nice people here.

Fast response

Respectful and kind. No pressure!

Very professional and responded quicky

Salesman was very helpful. The car just did not drive or shift correctly. Thank you

Great experience at World Ford and with salesman JC.

My sales person V was very nice and listen to all my needs also worked on price as much as he could. World ford everyone was nice and all acknowledged us when walking passed in waiting room. No pressure for sure good experience.

great response with competitive pricing on an outstanding acura, very prompt and professional sales group. also trustworthy!

The team I was working with was very responsive and met every need i had to satisfy my questions. Thanks,

We went to World Ford to look at a 2003 E Series Van. It ended up not being something we could fiance. But Marco Barlow worked with us for 2 days looking for something that suited our needs and was in our price range, that could also be financed. We ended up getting a 2013 Ford Transit and it is awesome. The process was quick and easy, and the Marco went out of his way to help us. We drove from Mobilr, AL about an hour away, and it was well worth the drive.

Great experience. Luke Webb was awesome. Everything was smooth

Great customer service

They did a great job responding.

They want $10,000 over msrp for there car. I found 3 cars in my area at msrp. The internet manager said he was competitive with his price. He offered no discount, so I did not go to there store as they offered no incentive. I bought another car at a dealer that cared.

Outstanding customer services !!!!!

Absolutely the best dealership in Northwest Florida ! ! ! My sales associate (Westley) was very courteous and professional. My paperwork was expedited proply from start to finish and i even received a call to see if i was satisfied. YES, I AM !!!

I talked to Luke a couple of times on behalf of a friend. He was very helpful and knowledgeable.

These folks set the standard for me re: my expectation for dealings in the future. Not only was the sales team effective, i found the entire staff to be friendly and genuinely interested in me as a customer. Great show room, nice operations and administration and, of course, they had a great vehicle for me. I was so pleased with this dealer that I took a one-way flight from home to buy the car. The sales manager met me at the airport and welcomed me to Pensacola and the dealership. The entire experience left not lacking for me. Great to do business with.

Marco was grest. Love my car. .

Responded right away. Offered test drive...professional, but we did not agree on a price. Would definitely do business with them.

Great .

First time car buyer, staff was patient and polite walked away a very happy camper. Watch out for finance question all the taxes and charges and whether you need them or not.

1 week later responding found another car at another dealer ship a mess

not worth the time to give a comment. this place bites. stay away from world ford pensacola

Great people will do everything to get you in a car or truck

It seemed that the entire sales force was helping with my needs. Not true of course, but the people there gave that impression.