Woody Buick GMC

Would not allow vehicle to be shipped. Would not work with people out of the area. They will only deal with people local who can personally pick up the vehicles. I was unable to work with them.

Car was not available for test drive even though I arranged ahead of time and was driving from far away

Phil Parker from Woody Buick GMC contacted me very quickly and we were able to narrow down what I needed he was very kind and understanding and as a woman, I appreciated that there was no "mansplaining" -- he is extremely respectful and made this buying experience a breeze. I thought about buying a car on online from a vending machine but everything was going wrong. That is why I will never do that again. Buying a car is a big purchase for most people and you want to know someone like Philip Parker has your back and can be called upon if I have even the smallest concern or question. That is excellent service in my book, I will be back as my family has, and purchase again and again from this awesome dealership and from specifically Phil Parker who went out of his way to ensure I got the deal I researched and the car that was perfect for me!!!

Warren was awesome!!!

The dealer responded and was good but we have since purchased a vehicle. Thx for your help.

Responded to my message quickly and updated their website!

Very helpful and professional.

I’m a business owner and buy vehicles on the regular. Worked a deal on a vehicle with the dealership and was very happy with the communication and quote emailed over looked good. But when it came down to doing the paperwork and the purchase they told me I could not get that price unless I financed through them. I was very clear that I was planning on just paying with a check during all the negotiations, but said I would be interested to see their rates. Then they gave me no options other than finance or pay $5000 more for the vehicle, if I don’t finance. I personally try to live and run my own businesses with a code of honesty and integrity. Always treating the customers how I would want to be treated like the Bible says. If you’re looking for a dealership that lives under such codes, I would recommend looking elsewhere.

great very quick response

Very responsive, cordial and genuine.

It was a great experience, just not the right color, the sales staff was great

We are very pleased with our service. Our salesman, Thomas Anderson, was very helpful and friendly and gave us great service. The staff stayed a little late to get the sale completed and we were able to drive off in our new car.

Dealer was responsive and helpful - buying experience was seamless. I highly recommend Woody Bick GMC in Naperville, Il.

Dealer reached out shortly after inquiry to let me know vehicle was gone

Excellent service. Professional, knowledgeable and friendly. Very positive experience after researching the perfect car for my family.

Friendly staff members

Easy to work with but two days after buying the vehicle we figured out that both rear dvd screens don’t even work. Something that should have been caught at a used car inspection. Dealership will not return my calls now. I won’t be buying from them again.

Way to pushy. I got too many calls and emails for the one question I asked "still available". Then Cargurus told me the car was sold and the dealer still tried to sell me that car. It's a good thing there is more than one dealer.

Overall a good experience.

I actually ended up getting a midnight blue 2021 Acadia and I love it. Everything was great. Brian Newcomb was the best salesman. I’m very pleased with my purchase and the over experience. My last 2 vehicle purchases was from Cargurus. Woody Buick was a hassle free fast smooth quick purchase. I would recommend to others.

Nice personnel salesman Tom was outstanding I was looking for 2.0L engine and the car I test drive only 1.5L.

One of the best dealerships I’ve ever been to

I was treated very fairly. I would highly recommend Tom at the used car store. We came to a agreement on price much sooner than I’ve experienced at other places. I will be back.

Great experience! Listened to where we were at w current vehicle and worked to get us into the Enclave! Quick and easy! Highly recommend!

Excellent customer service and overall experience, it was speedy and easy. Highly recommended!

Great service,Tom was great & professional in getting all info I needed to make a decision.Was patient in the process.Very much appreciated!

My experience with Woody Buick-GMC for the recent purchase of a new 2020 GMC Sierra truck was outstanding! My sales representative, Phil Parker, had everything ready to go to complete the sale when I arrived at the dealership. The sales team did a great job and I am a completely satisfied customer of Wood Buick-GMC. I definitely recommend Woody Buick GMC for all you automotive needs!

Excellent overall experience.

Was fully satisfied with the attention I received. Wasn’t happy with the way the interior/exterior coatings package was represented.

Responded. Asked for photos. Received. Still Shopping.

Nick was great, as was all of the rest of the staff. Made everything happen for me as I needed it, fixed what was missing, great customer service!

Was going to pay a visit with them but sold a vehicle before I can see it

Everyone over there were great. Great experience super helpful

Very nice people!

Excellent service, prompt response & follow up. Bought the car, they delivered the next day! very satisfied. Nick was great to deal with

Could not get simple information like in Altadore price of a particular vehicle the response was terrible from the manager do not recommend this dealer whatsoever ,

Excellent dealership. Jerry Iverson is a no pressure salesman. I highly recommend him.

The car was awesome and buying went really easy. I'd go back again

Lavel was awsome

My dealer experience was very pleasant, David Racine was my salesman and I feel he worked with me to get me a fair deal! I will definitely recommend this dealership as well as Dave to my friends and family if they are in the market for a Buick or a GMC.

He was very polite and friendly, but I had already purchased a car. Karen

Do not visit this dealership. We drove three hours to see a car and when we arrived they told us it was sold. We confirmed three times that it was available including calling less an hour before we arrived. They totally used a bait and switch tactic with us.

Excellent! Go see Byron.

Received the feedback i was looking for same day.

Never made it in. Had a few phone conversations. They wouldn’t work with me over the phone and said that you just need to come in for an honest price.

Dealer was responsive and helpful. They went above and beyond to get useful information for me.

Would deal with them again any time! No hassel just good friendly service. Jerry was a pleasure to deal with! We purchased the car!

Excellent salesman. I wish the car suited our needs so that I could work with him.

car was sold

They responded quickly and every time I had a question. Was patient with me because I was busy .i love that they were able to help meet my need being as I'm in Michigan and their in Illinois. I reckoned you definitely check them out.

When I talked with someone there I was told the car had been sold but days later it was still advertised on this site. I really believed they never had the car to begin with. This is misrepresentation and a horrible way to lure people into their showrooms to sell them something else.

dealer contacted me promptly to set up a test drive.

Good

Although I didn't end up buy from this dealer, Crystal was wonderful to deal with and she always followed up.

We couldn’t find common ground on price, Nick was friendly and returned messages quickly.

several different people called asking the same questions. called way too many times to follow up on unanswered emails/phone calls.

more than perfect

Very professional.

Good customer service.

It was a very good experience for me,and very highly professional advice and knowledgeable.

The people were very nice just couldn't get the deal I wanted, but there still trying to find me a car I can afford.

Called dealership with specific needs and they kept pushing to get me to drive over and meet with them rather than answer my questions and finally after I told them I wasn't interested the salesman guaranteed me a call back from a manager within 30 mins with answers to my questions. Took a little more than 48 hours for them to respond to me and still wasn't a manager with answers. It was the salesman again asking me to drive over again and meet with them. All they were interested in was getting me in the door to pressure me into what they wanted to sell me and not interested in what I actually wanted.

By far the best dealership I have ever worked with an I have owned Range Rovers and Mercedes and the customer service and service department at Woody FAR exceeds all of my previous experiences...anywhere! My next vehicle will be purchased from Woody and I refer everyone I know to Phil Parker.

Very responsive group... worked with us with very little back and forth like you get at most dealers

Woody GMC had a "new'' truck listed on car gurus for 39,014.00.So I went there to purchase after calling them to see if it was still available.When I got there The truck was being used to salt and plow there lot. It had all kinds of dents and scratches on it, the interior was dirty and 300 plus miles on itSales manager said it doesn't matter,its still new.Not only did they try to sell me that used truck ''NEW'' but raised the price to $30,800.00. dont waste your time.....

Great dealer but found the car I wanted elsewhere. Staff here was really great though

The salesman was pushy and they're vehicles are overpriced with no attempt to negotiate

Sergio and team were great to work with. They had access to a test track to drive the truck on different obstacles. Got a good deal on a great truck.

Horrible experience there. The salesman kept is waiting for information forever and was not interested in making an attempt to properly make this sale. In terms of used cars, there always room for negotiation and this salesman didn't even try to hear my respectable offer.

unable to make a deal on there car

Had an immediate response even on Sunday. Only problem was I wanted a longer bed (6.5') obviously NO fault of theirs.

good response for stars

Advertised that they had a Pontiac G6 GXP, but actually had a Pontiac G6 GT. Might not seem like much, but if you know cars - its a pretty big difference.

Responded...politely...courteously..

Car was as advertise and we reached an agreed price quickly. I would recommend them as fair and reasonable.

Excellent

I was contacted my 2 representative of this dealership and they both confirmed the jeep I was looking for was there I informed them I was coming from 1:45 away. I got there the nexted day they were not available to help me so an other saleman did we walked the lot 2 times lookin for it . We than went in and looked it up and it was out to auction (not a safe car to drive) well ,I was very upset so I asked to talk to the manger who came and told me sorry that was it well that wasn't bad enough the same to people internet sales people Leticia and Tanner called me later that day to see when I was coming up to see the truck OH MY GOODNESS REALLY DO NOT USES THIS DEALER THEY ARE FULL . OF. IT

Would not respond to my emails in a timely manner, but kept pushing to talk on the phone or have me come into the dealer.

Got a great deal and the staff were friendly.

Easy to work with.

car was sold the day they contacted me. So I never even went to the dealer ship.

The customer service was great but, I had a better deal at the dealer I bought my honda before.

Overpriced

They followed up and showed me plenty of possible cars.

They are really professional.

Very friendly and helpful

They were nice . Vehicle had been unproffesionally repaired . Chose not to purchase

I thought they were very fair with me.