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Vandergriff Chevrolet
About Us
Vandergriff Chevy has earned many accolades and awards for our dedication to customer care and satisfaction. Most recently, we've been given the highly prestigious Chevrolet Dealer of the Year Award. As a longtime member of the Arlington and Dallas/Fort Worth Metroplex community, we also feel it is our duty to give back to those who have given us so much. we donate much of our time and monies to several local organizations, including the Dallas Children's Hospital and Cook Children's Hospital. We hope you will come in to Vandergriff Chevy the next time you are looking for a new Chevy car. We're located at 1200 I-20 West in Arlington, Texas. Give us a call to schedule your visit today!
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Today 8:30 AM - 9:00 PM (Closed now)
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1200 W I-20
Arlington, TX 76017
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They advertise a low dealer price but add over $3000.00 unwanted package, which increases the total price.
Dec 10, 2025
Response from current dealership:
We are sorry to hear about your concerns and we understand your frustration. Your feedback is important to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience and work toward a resolution. Please contact Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can better understand what happened and address your concerns directly.
Awesome! So glad I didn’t settle for the other guys I got a way better deal with Vandergriff!
Oct 13, 2025
Response from current dealership:
We are thrilled to hear that you had such a positive experience with us! We're delighted that you found a much better deal with our team. Your satisfaction means everything to us, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Went in to buy this truck and they just sold it even thought I had talked to the about 45 minutes before arriving and this truck was still available.
Aug 28, 2025
Response from current dealership:
We are sorry to hear that you are disappointed with your experience. We understand your frustration as this situation is certainly not the level of service we strive to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chris Snyder at Csnyder02@vtaig.com so we can address your concerns directly.
Very nice and helpful.he was very professional and didn't try to talk me into getting something I don't want. I will be very excited to drive home in this car
Jul 25, 2025
Response from current dealership:
We are ecstatic to hear about your wonderful experience with us! It's great to know that our team member provided you with the helpful and professional service you deserved. We're pleased that you felt comfortable throughout the process and that there was no pressure to purchase anything beyond what you needed. Your excitement about driving home in your new car truly makes our day. Thank you for choosing Vandergriff Chevrolet, and we look forward to serving you again in the future!
Very disappointed in lack of communication and follow through. I was
left hanging for a week after making a refundable deposit on the car. I
was told twice the car was ready only to drive there and it was not
ready. Tried getting in touch and left messages with no call back.
Jun 12, 2025
Response from current dealership:
Thank you for sharing your feedback. We understand your concerns regarding communication and follow-through, and we genuinely regret that your experience did not meet your expectations. We strive to provide timely updates and service to all our customers.
We would appreciate the opportunity to address your concerns directly. Please reach out to Chris Snyder at Csnyder02@vtaig.com. Your satisfaction is important to us, and we are committed to improving our processes.
We would appreciate the opportunity to address your concerns directly. Please reach out to Chris Snyder at Csnyder02@vtaig.com. Your satisfaction is important to us, and we are committed to improving our processes.
May 22, 2025
Response from current dealership:
Thank you for sharing your experience. We understand how disappointing it can be to travel a distance only to find that the car you were interested in is no longer available. We strive to keep our inventory updated and appreciate your feedback. To discuss this further or explore other options, please reach out to Chris Snyder at Csnyder02@vtaig.com. We value your input and hope to assist you better in the future.
Went to see this vehicle. I was confirmed that the vehicle was still available. Once I got there, the sales person pulled it up on his computer and left to go get the keys to pull the car up. He then comes back and says sorry the car is gone…it wasn’t stolen or anything…my manager told me they took it this morning to somewhere due to it developing transmission issues this morning. He tried to show us vehicles that he thought was same size, however I am a large family of 7 and the van was perfect for us. We left.
May 7, 2025
Response from current dealership:
Thank you for sharing your experience with us. We are sorry to hear that you are disappointed with your visit. It’s clear that you were looking for a solution that worked for your situation, and we regret that the visit did not align with the expectations set beforehand.
We appreciate your interest and the time you took to visit us, and we’d like the opportunity to address your concerns more directly. Please feel free to reach out to Chris Snyder at Csnyder02@vtaig.com so we can better understand what happened and assist you in finding a vehicle that fits your needs.
We appreciate your interest and the time you took to visit us, and we’d like the opportunity to address your concerns more directly. Please feel free to reach out to Chris Snyder at Csnyder02@vtaig.com so we can better understand what happened and assist you in finding a vehicle that fits your needs.
I went there and they gave me to many excuses that the couldn't sell the car that they have to passed thru the shop it was a lot of excuses .
May 2, 2025
Response from current dealership:
Thank you for sharing your experience. We’re sorry to hear that you feel there were too many explanations given during your visit. It’s important to us that every guest feels informed and confident throughout the process, and we understand how it can be frustrating if expectations aren’t clearly aligned with what’s available on the lot. We’d appreciate the opportunity to discuss this further and better understand your concerns. Please feel free to reach out to Chris Snyder at Csnyder02@vtaig.com so we can look into this more closely.
Drove an hour for them to say the car was just sold as I got there. Bunch of liars working there
Apr 17, 2025
Response from current dealership:
Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your visit. Inventory can move quickly, especially when demand is high, but we know how important clear and timely communication is when you're considering a purchase. We are sorry to hear that you feel misled, and we’d like the opportunity to better understand your experience. Please reach out to Chris Snyder at Csnyder02@vtaig.com so we can look into this further and address your concerns directly.
Mar 20, 2025
They were very responsive and asked exactly what I was looking for due to this ad not being correct. This ad read 2019 Ford F-150 XL Super
Crew LB 4WD when in fact it did NOT have a long bed, it had a short bed. I was specifically looking for a crew cab 8' bed and Vandergriff did a
VERY THOROUGH SEARCH FOR ME which I was very thankful for and I think they went well above what was expected.
So I think they should be given 5 STARS !!!!!!!!
Mar 21, 2025
Response from current dealership:
Thank you for your positive feedback! We’re thrilled to hear that our team went above and beyond to assist you in finding the right vehicle. We appreciate your recognition and are grateful for your trust. We look forward to helping you again in the future!
Nov 2, 2024
I made an appointment to look at the truck on 10/29/2024 and they said the truck would be ready to look at on that date.I drove all the way 40 miles got there and they said they sold it the day before. Did not have the courtesy to call me. Very disappointing dealership. I would never buy anything from them.
Oct 25, 2024
This dealership does a bait and switch. If there's a deal online and it's too good to be true, they will keep you hanging get you in there to tell you the vehicle is sold so you could look at their other inventory. It is a very weird feeling as soon as you pull up there is the salesmen (a ton) dressed in pink like they work for T-Mobile waiting to ponce on you. The funny thing is the vehicle that was sold literally two minutes after I made a 50 minute drive, I called later five hours later and women verified They still had it and was pushing me to come in that day. The sales person had no idea what was going on. I called from another number and she absolutely verified the vehicle was still there-had not been sold that day. So when I told her what had happened and that it was a scam, she let her manager know, her manager got on the line and said oh, no we sold it. She didn't know. Mysteriously that car was back online three days later. Such a scam to get people in the door!!!!
Sep 14, 2024
I asked repeatedly to quote my trade; I sent all requested picture and they kept calling to get me to come in without ever quoting my trade even after I told I needed a baseline number before I drive an hour to their dealer. TERRIBLE customer service!
Sep 9, 2024
Vandergrift chevy was great with the purchase of our 2022 X4
Aug 12, 2024
I saw the price in the ad and when I went to the dealership and look for the numbers a new higher number given by one of the associate.. We cant trust these people and dealership..I backout from this vehicle.. Trying to cheat the customer.. Beware..........
Jun 27, 2024
Dealer could not honor price once I contacted them. Was ready to buy and the sales manager decided to mark up the price by adding a ton of add on options I did not want or need.
Pretty sketchy sales operation, beware!
May 30, 2024
Response from current dealership:
Thank you for your review of Vandergriff Chevrolet! We're glad to hear that Emily Boss provided you with great service. Whenever you're ready to make a decision, we'll be here to assist you every step of the way.
If you have any questions or need further assistance, please feel free to reach out. We look forward to helping you with your decision whenever you're ready.
If you have any questions or need further assistance, please feel free to reach out. We look forward to helping you with your decision whenever you're ready.
May 13, 2024
Yes the dealer contacted me but by the time I could get to see the car it was sold. The dealer did a great job in reaching out
May 14, 2024
Response from current dealership:
Thank you for your review! We sincerely apologize that the car you were interested in was already sold by the time you could come see it. We understand how frustrating this can be, and we appreciate your patience despite the disappointment.
We're glad to hear that our outreach efforts were successful, but we recognize there's room for improvement in our communication and inventory updates. We're always looking for ways to better serve our customers, and your feedback helps us do that.
Thank you again for your understanding. We look forward to the opportunity to serve you better in the f
More ...
We're glad to hear that our outreach efforts were successful, but we recognize there's room for improvement in our communication and inventory updates. We're always looking for ways to better serve our customers, and your feedback helps us do that.
Thank you again for your understanding. We look forward to the opportunity to serve you better in the f
May 8, 2024
Good Experience Great Services I highly recommended Thsnk you Vandergriff Chevrolet
May 10, 2024
Response from current dealership:
Thanks for the fantastic review! We're thrilled to hear you had a good experience and received great service. We appreciate your recommendation – it means a lot to us!
Apr 11, 2024
Response from current dealership:
Thank you for taking the time to leave us a review! We're glad you had a positive experience.
Show older dealer reviews 277
Very deceptive and deceiving. After negotiation for final cash price the manager and salesman both said yes. The salesman leaves and sends the finance guy who starts telling us financing options. We told him we are not financing and he looked at us strange and said that wasn't an option. The salesman comes back and said he wasn't aware the Internet price is financing only. He's only been working their for 10 years to NOT know and neither did the manager. From talking to a representative at their call center. They get $1200 per car that do financing but they won't admit to that.
Feb 21, 2024
Quick and nice answer, but the car has been sold
Jan 16, 2024
Response from current dealership:
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.
Dec 28, 2023
The whole team went above and beyond. It was a great experience.
Made it extremely clear that I would be using my bank, they threw me this offer I drove 3.5 hrs and first thing out my mouth when I walked in was I’m using my own bank. They still tried to get me to apply for a loan by stating “Registration purposes” but obviously that doesn’t need my financial record. Before attempting to get the truck they wouldn’t drop down to $53,500. So I lost interest as they didn’t wanna drop $1,000 to assist with taxes. A week later they dropped the price online I called as it’s lower then I offered, seemed like a done deal as the manager signed off on it. But then after arriving they said I could only take that price if I go through them.” Being a Navy Veteran I wanted to use USAA but they didn’t like that and the finance manager or whoever came out sat down and said “I did you a favor by dropping the price, you should just use our banks, I stated you actually didn’t drop the price for me as I lost interest in the vehicle earlier and they dropped the price on
Nov 7, 2023
Response from current dealership:
Thank you for sharing your experience with us. We understand that not being able to use outside financing can be inconvenient and frustrating. Our policies are in place to ensure that we are able to provide the best possible financing options for our customers.
However, we apologize for any inconvenience this may have caused you. We will make sure to communicate our financing policy more clearly to customers in the future. We value your feedback and will use it to improve our services.
Thank you for considering our dealership, and we hope to have the opportunity to serve you in the futur
More ...
However, we apologize for any inconvenience this may have caused you. We will make sure to communicate our financing policy more clearly to customers in the future. We value your feedback and will use it to improve our services.
Thank you for considering our dealership, and we hope to have the opportunity to serve you in the futur
Oct 19, 2023
Very nice dealership. Extremely nice inventory. It’s the little things that make you a professional. That’s someone that listens to the customer. Used to be the number one rule in sales.
Oct 26, 2023
Response from current dealership:
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Oct 26, 2023
Response from current dealership:
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
They sold the car at advertised price without surprise fees - but only if you took lousy interest rates through their in house financing. Standard dealer practices of trying to sell you wildly over priced warranties and financial products at the Finance office.
Oct 26, 2023
Response from current dealership:
We're sorry to hear that you were dissatisfied with the pricing. We strive to offer competitive and fair pricing for our products and services. However, we understand that each customer's needs and budget are unique, and we always aim to find the best possible solution.
To address your concerns and assist you further, we would like to learn more about your specific situation. Please reach out to us directly, and we'll be happy to discuss your pricing concerns in detail. Your feedback is invaluable to us as it helps us improve and better serve our customers.
To address your concerns and assist you further, we would like to learn more about your specific situation. Please reach out to us directly, and we'll be happy to discuss your pricing concerns in detail. Your feedback is invaluable to us as it helps us improve and better serve our customers.
Oct 26, 2023
Response from current dealership:
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Sep 26, 2023
Response from current dealership:
Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!
Sep 18, 2023
Response from current dealership:
Hi Kyle! We're thrilled to hear that you had a positive experience with us and that you ended up buying the car. Thank you for choosing us! If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
The sales person ( Shaun) was argumentative over the product. I simply said I had found a 2022 Chevy with very low miles and cheaper than his 2019 with more miles. He did not believe it was possible, and basically called me a liar and there was no way possible. So, I went and bought the 2022. !
Sep 18, 2023
Response from current dealership:
We're disappointed to hear that you had a less-than-satisfactory experience with one of our salespeople. Providing exceptional service is a priority for us, and we sincerely apologize for any inconvenience or frustration you may have experienced.
Your feedback is essential in helping us improve our customer service. We would appreciate it if you could share more details about your encounter with the salesperson, such as the date of your visit or any specific issues you faced. This will enable us to address the situation internally and take appropriate steps to ensure this doesn't happen aga
More ...
Your feedback is essential in helping us improve our customer service. We would appreciate it if you could share more details about your encounter with the salesperson, such as the date of your visit or any specific issues you faced. This will enable us to address the situation internally and take appropriate steps to ensure this doesn't happen aga
Met with Justin to test drive a 2016 Wrangler. The dealership grounds were neat, clean, the lot was organized, ample cars were on the lot, and the one we wanted to test drive was already in place and clean. Justin was cordial, knowledgeable and professional. We made an offer, came to terms, and the entire process was smooth, efficient, and professional. We love the Jeep we bought; got the price we wanted and left the lot very satisfied. The amenities at the dealership were pretty standard, but the real highlights were the cleanliness, the cordiality of everyone, and we got what we wanted without feeling like we'd been drug through the mud after. It was a no pressure, low stress purchase for us. It's been a long time since I could say that we had a pleasant time buying a car.
Aug 22, 2023
Response from current dealership:
Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!
I went to see the car the next day - the sold it the day before and did not call to let me know. then they tried to
sell me a car that was older than my trade inl
Aug 22, 2023
Response from current dealership:
We're sorry to hear about your disappointment regarding the availability of the car. Our inventory can change quickly, and we understand how frustrating it can be when a desired vehicle is no longer available. We apologize for any inconvenience this may have caused. If you're still in the market for a vehicle, we would be more than happy to assist you in finding an alternative option that meets your needs. Please feel free to reach out to us if you have any questions or if there's anything else we can assist you with.
Fast service! I didn't want this truck as I didn't notice that it was the wrong model. After I bought a truck at another place they followed up to
see if I was still in the market. Good communications!
Aug 22, 2023
Response from current dealership:
Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!
Aug 3, 2023
Response from current dealership:
Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!
Dealer did respond. My overall experience was really less than expected. After inquiring about the vehicle I was informed that unless I pay cash for TT&L bc I was out of state and they use a third party for that process. I assured that my bank wouldn't have a problem with this or cutting 2 checks since I was having it financed. Their response was if I'm not paying cash we can't make a deal. So thanks but no thanks!
Aug 3, 2023
Response from current dealership:
thank you for your feedback. We regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Car that was posted they didn't have.
They were not organized. They didn't seem to know what they did or did not have in their used cars.
Sales rep was nice, but pushy.
All said and down I won't go back there again.
Jun 29, 2023
Response from current dealership:
We apologize for any inconvenience caused by the fact that the car you were interested in was not here. Our inventory is constantly changing, and we make every effort to update our listings as quickly as possible to reflect the current availability of vehicles. We understand how frustrating it can be when a desired car is no longer available. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
They were fantastic. Went to look at a vehicle everyone that i deal with was very helpful. Thank you all especially the Internet person thank you again, Alicia.
May 16, 2023
Response from current dealership:
Thank you for your five-star review!
Apr 27, 2023
Terrible experience
Got to the dealership and was told price was $2500 more than advertised
When I asked about that I was told I should have read the fine print
I will never go back to this dealership
May 16, 2023
Response from current dealership:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Apr 26, 2023
Truck was advertised at $52k, drove all the way down to Arlington to test drive and buy the truck. Then the dealer said they made a mistake and the truck was actually $59k. Not good business.
May 16, 2023
Response from current dealership:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
May 16, 2023
Response from current dealership:
Thank you for your five-star review!
My experience was horrible. I drove 3 and a half hours to look at it and they didn’t even have the unit on location. We started negotiations and the first price they gave me was about $5k more than asking price.The advertised price of $36k and some change was a rude tactic to get you in.
I wanted to see the unit and it was explained to me that it was still at auction. During the process of them getting it to the dealership, they were told it developed some fuel system issues.
I was so disappointed and frustrated that I left.
The dealerships are playing a new game so pay attention.
May 16, 2023
Response from current dealership:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Feb 15, 2023
Response from current dealership:
Thank you for your positive review! We are so happy to hear that you had a great experience here at Vandergriff Chevrolet!
It was great in till I drove away with the truck in hand. I was in a big rush to see a family member who is in town. I later found a a big cigarette burn in the passenger seat. I hadn’t seen it before because the salesman was sitting there during the test drive. He also sat there while I got out and looked at the interior. I never received my floor mats. I’ve called and sent emails about both. Never received an answer.
Feb 9, 2023
Response from current dealership:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Jan 30, 2023
People were great
Was contacted fast. Scheduled a viewing & test. Great looking dealership & everyone very pleasant. Our Salesman was Jay - nice guy. When walking out to view the car it was apparent very quickly that it is poc-marked by hail damage front to back. I was bummed out because I love the color and it is what I'm looking for (or was as I have secured this very vehicle elsewhere), Jay looked a bit humiliated, perhaps shocked as I don't think that he had been made aware of the damage. I know that soliciting the vehicle as hail damaged isn't going to draw huge crowds unless it's marked down substantially but driving 30+ miles to view what appears to be a vehicle in great condition is somewhat disappointing. I learned in this particular instance that if using a phone app, be sure to blow your screen up really large and you will see finer details. The bad part for consumers is that the dealership can legally and rightfully say, "we were fully transparent, we hid nothing, we showed you". They did.
Feb 9, 2023
Response from current dealership:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Dec 29, 2022
It was a very good experience, no pressure. They were unable to hit my goal price and we weren’t able to make the sale, but it was an easy going no hassle interaction
Dec 8, 2022
They were helpful in trying to find what I needed
Did a remote purchase and everything went very smoothly. Staff were quick to respond. No frills. I feel like I got a good deal and they even delivered the vehicle to my house which is several hundred miles from the dealership.
Sep 19, 2022
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Vandergriff Chevrolet salesman emailed me right away about the vehicle I was interested in.
Sep 15, 2022
Response from current dealership:
Thank you for your positive feedback!
They had the car listed on the internet but wouldn't sell it on the internet. Told me I had to go there to buy it and that they had people that would walk in the door and buy it. They didn't need to sell it to me so I didn't buy
Sep 12, 2022
Response from current dealership:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Edwin Rivera, our General Sales Manager, at Erivera@vandergriffchevrolet.com at your earliest convenience so we can address your concerns.
If you’re looking for an honest dealership, avoid this place at all cost. I set up an appointment at 7:30 on a Wednesday with Rod. Rod was nice and confirmed the appointment at 4:30 that same day. My husband and I went out of our way to go to the dealership and when we arrived they had us take a seat in Beth’s cubicle while she allegedly went to get Rod. She came back without him and with paperwork and said he went home so she would be helping us. She was not friendly at all. She asked us questions and for my drivers license and then said she would be right back while she checked if the vehicle was still available. She came back and it was gone. So in the THREE HOURS between our confirmation call and appointment time the car apparently had been sold. They did not feel they needed to call and tell us that the one vehicle I was interested in had sold, they had us still drive all the way out there and get to our appointment only to find there was no car. Ridiculous.
Aug 30, 2022
Response from current dealership:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Edwin Rivera, our General Sales Manager, at Erivera@vandergriffchevrolet.com at your earliest convenience so we can address your concerns.
Dealer Responded back quickly. Process was easy and simple. Completed purchase same day. A+
Aug 22, 2022
Response from current dealership:
Thanks for the positive review!
Horrible experience.. Told me one price then I got there it was another raised price. Had been
contacting with them about a certain vehicle all day then they "sold it" right before I get there..
Wasn't communicated it had been sold at all then tried to bait me into a more expensive car.
Crooks!
Aug 1, 2022
Response from current dealership:
Natalie we apologize if you feel you had a negative experience with us. Unfortunately cars are first come first serve and we strive to be transparent on our pricing. We want to address any questions/concerns you may have, Please contact Edwin Rivera, our General Sales Manager, at Erivera@vandergriffchevrolet.com at your earliest convenience
Jul 27, 2022
Response from current dealership:
Thanks for the positive review!
Jul 5, 2022
I was very impressed with the dealership trying to find me a good work truck. Greg Lewis was especially helpful.
Jul 6, 2022
Response from current dealership:
Thank you for the positive review!
Jun 22, 2022
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Jun 14, 2022
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
The salesman and the guy that helped me sign all my docs were awesome, the finance managers are the ones you have to watch. Pay attention to the pricing on the website and when they present the offer.. ask questions about the fees before you agree to anything! Definitely saved me $4000!
Jun 3, 2022
Response from current dealership:
Thank you for your feedback!
They called me and let me know they weren't going to sell me the car because they were going to wholesale it. It's nice to have a dealership call you and turn you down over the phone, instead of them just ignoring you.
May 23, 2022
Response from current dealership:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera@vandergriffchevrolet.com at your earliest convenience so we can address your concerns.
May 12, 2022
I purchased this vehicle! Great experience
May 13, 2022
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Horrible experience. Arrived at the dealer with sales person Paris Robinson who I repeated a million times NOT TO RUN MY CREDIT, and still went ahead to run it to pressure me to "hold the vehicle for me" when I said I was not ready. it was 72,900 online got there and tried to charge me almost 8000 dollars more with dealer addendums for not financing in-house. I was there for 2 hours when it was just suppose to be a test drive and to get a PO, apparently he couldn't give me that either. Before leaving he took his sweet time to find my driver's license which he kept asking me if I'm sure he didn't give it back to me. Finally he found it after walking around and talking to the entire dealership. Will never do business with them.
Apr 18, 2022
Response from current dealership:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Karla. Thank you for taking the time to provide us with this feedback. Please contact Edwin Rivera, our General Sales Manager, at Erivera@vandergriffchevrolet.com at your earliest convenience so we can address your concerns.
Feb 2, 2022
Response from current dealership:
Thank you for your positive review!
Jan 18, 2022
Dealer contacted me via email.
Jan 19, 2022
Response from current dealership:
Thank you for your positive review!
Dec 22, 2021
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Great team awesome sales lady Madi and Jorge in finance was quick, informative and friendly.
Nov 18, 2021
Response from current dealership:
Thank you for your positive review!
Curt Thomas was super friendly, even though I ended up purchasing a different vehicle he was super nice and willing to work with me any way he could!
Sep 20, 2021
Response from current dealership:
Thank you for your positive feedback, from all of us here at Vandergriff Chevrolet!
Sep 1, 2021
Response from current dealership:
Thank you for your positive feedback!
Aug 9, 2021
Response from current dealership:
Thank you for your positive feedback!
Aug 5, 2021
Just got done leaving the dealership, I drove 3 hours there and now I’m having to drive 3 hours back with nothing. They had the vehicle I wanted posted on their site and on car gurus for a certain price and when I got there and was ready to buy they said they had to add an extra $2500-2700 for a reconditioning fee that they never mentioned on their site or anywhere until I got there. Nate was cool tho and very helpful. Other than that the dealership lied about their price.
Aug 9, 2021
Response from current dealership:
Miguel, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Aug 4, 2021
Great service , was a little higher price than shown but overall 10/10 service and great reply timing .
Aug 6, 2021
Response from current dealership:
Thank you for your feedback!
May 20, 2021
The car was not as represented on CarGurus.
The car was represented as having few or no
miles, but it was in fact a dealer loaner vehicle
which was not available at the time and would
not be available for months and would have a
few thousand miles when it would be available. T
his is not an honest up front business.
May 25, 2021
Response from current dealership:
Hello Jerry, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Apr 22, 2021
terrible service , i went to looks at a vehicle , receptionist called to confirm got there to test drive vehicle and it was sold for 9,000 cash priced at 14,989
Apr 23, 2021
Response from current dealership:
Victoria, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Apr 16, 2021
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Very good communication and quick responses. They will answer all of your questions in a very
timely manner. I would recommend, though I did not buy the car. Just not the car for me right
now.
Apr 13, 2021
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
I walked into dealership and was immediately greeted. I had an appointment so I was seen immediately. I knew I wanted this car so I u weed to the dealership knowing that it would be mine. Adrian B. Assisted me and he was absolutely amazing. I ended up paying $200 less on the deposit and my notes will be cheaper. I absolutely love this purchase. What a great Bday present to myself. Overall the dealership is a big plus. It was clean with sanitation stations all though out. Would definitely recommend to friends and family
Apr 7, 2021
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Mar 6, 2021
Very nice and professional dealership. They kept in contact until I found what I was looking for.
Mar 8, 2021
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Jan 29, 2021
I called at 5:08 pm to inquire about a vehicle, they said the car was available and so I made an appointment to look at the vehicle the next day. As my husband and I were talking he came across a question and called back at 5:35pm but the car was sold...in a matter of minutes...we still didn’t get an answer to our question either.
Feb 3, 2021
Response from current dealership:
Melody, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Jan 15, 2021
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Dec 16, 2020
I spoke to Manny. We spoke for two days straight about a specific 2021 Truck I had in mind. He said he have the truck ready for me when I showed up. I showed up & the truck was gone. I wasted my gas & time here. Next time give a call to your future customer that you sold the truck instead of wasting my time looking at trucks I wasn’t interested in.
Dec 17, 2020
Response from current dealership:
Rudy, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Dec 11, 2020
They were helpful, easy to talk with and answered all of my question promptly.
Dec 14, 2020
Response from current dealership:
Thank you for your positive feedback!
Very unethical sales tactics to advertise vehicle that doesn't exist obtain your information and called daily that becomes very annoying to see if I'm still looking for
a vehicle I've answer two or three calls saying no I'm not and still they continue to call very annoying
Dec 9, 2020
Response from current dealership:
Stanley, thank you for bringing this matter to our attention. We only call individuals that have opted in to receive information about vehicle sales. It’s important that we update our records immediately. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
I made an appointment to test drive; arrived to find out they sold the vehicle earlier in the day.
Dec 2, 2020
Response from current dealership:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Nov 18, 2020
You won't get this price going in to dealer. Surprise! It's actually $2k more due to a "addendum". Be ready to sit at the dealership for hours arguing just to try and get the price that they themselves are advertising. They're ready and willing to throw cargurus under the bus and raise they're hands up as if they're have no recourse for anything "cargurus" lists. It's a Bait and switch, the ethics of which I'm not a fan.
Nov 19, 2020
Response from current dealership:
Hello, Derek. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Nov 18, 2020
Response from current dealership:
Thank you for your positive review!
Nov 13, 2020
Great experience. Ashley and Kayla where very helpful
Nov 16, 2020
Response from current dealership:
Thank you for your positive feedback!
Nov 1, 2020
Online only, extremely helpful
Nov 3, 2020
Response from current dealership:
Thank you for your positive feedback, from all of us here at Vandergriff Chevrolet!
Oct 30, 2020
Horrible service. They will lower the price 2-3,000 dollars less online to get you in the door then jack it up 5,000 at the negotiation table. I would not recommend wasting your time at this dealership.
Nov 4, 2020
Response from current dealership:
Weston, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Oct 25, 2020
Fast response, quick accessibility, great experience, awesome sales people
Oct 27, 2020
Response from current dealership:
Thank you for your positive review!
Oct 14, 2020
Response from current dealership:
Thank you for your positive feedback, from all of us here at Vandergriff Chevrolet!
Aug 24, 2020
It was a great experience, the sales person was very professional and never came off as pushy.
Aug 25, 2020
Response from current dealership:
Thank you for your positive feedback!
Aug 22, 2020
Vandergriff was very professional and efficient. They made the whole trade in process easy. We were in and out of there in no time. And I got to leave with the truck I wanted! I would highly recommend them to anyone.
Aug 24, 2020
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
I liked this dealership. Answered all questions. Checked back on my current status & is okay with my patient buying style.
I would recommend online shopping here.
Aug 14, 2020
Response from current dealership:
Thank you for your positive feedback!
Jul 27, 2020
Response from current dealership:
Thank you for your positive feedback, from all of us here at Vandergriff Chevrolet!
Jun 22, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Jun 2, 2020
Was pleased with the service. Prices were as advertised, no hidden requirements.
Jun 3, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
May 31, 2020
This dealer took the time to reach out to me after I submitted my interest in their vehicles
Jun 3, 2020
Response from current dealership:
Thank you for your positive feedback!
Took them two days to call me back just to tell me something was wrong with the vehicle but they didn’t now what it was or how long it would take to fix it. Yet the price is still high.
May 13, 2020
Response from current dealership:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Apr 30, 2020
Friendly, prompt, easy to deal with!
May 6, 2020
Response from current dealership:
Thank you for taking the time to leave us a positive review!
Apr 29, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Apr 23, 2020
Response from current dealership:
Tangye, thank you for taking the time to leave us a review. We hope that we get the chance to do business with you in the future!
They finally answered my question, but I had to keep asking. I also got bounced around to several people. The operator doesn’t know who all works there and the difference between sales and service.
Apr 22, 2020
Response from current dealership:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Apr 11, 2020
Responds to you and makes you feel good.
Apr 14, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Apr 10, 2020
Response from current dealership:
Thank you for your positive feedback!
Mar 23, 2020
Response from current dealership:
Thank you for taking the time to leave us a positive review!
Constantly inviting me to visit but
forgot to mention that they sold the
truck 3 days prior to my visit
Mar 16, 2020
Response from current dealership:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Mar 5, 2020
Salesman was very helpful and knowledgeable about the truck we were looking at. The whole trip was a good experience.
Mar 11, 2020
Response from current dealership:
Thank you for your positive feedback!
They contacted me and scheduled my visit but waiting till I got there to tell me the truck I wanted had been sold 2 days prior
Mar 5, 2020
Response from current dealership:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Feb 22, 2020
They where very nice returning my email
Mar 5, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Feb 24, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Feb 17, 2020
It was a Great experience. I got EXACTLY what I wanted in a car...color and all. They offered me a Great deal with hardly no milage to the vehicle. I'm very happy and will be enjoying my new car.What a Great way to start off the new year!
Feb 24, 2020
Response from current dealership:
Thank you for your positive feedback, and congratulations on your new vehicle!
Feb 24, 2020
Response from current dealership:
Thank you from all of us here at Vandergriff Chevrolet!
Feb 4, 2020
Hood knowledgeable salesman. Nice car, just wasn’t the one.
Feb 24, 2020
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Jan 15, 2020
Everyone was great from beginning to end.
Jan 20, 2020
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Jan 13, 2020
Follow up was good, tooo far for me
Jan 17, 2020
Response from current dealership:
Thank you for your positive feedback!
Jan 14, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Jan 8, 2020
Great service awesome people got well taken care of ,good price will come back again.
Jan 13, 2020
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Dec 30, 2019
We had a good experience!
Jan 3, 2020
Response from current dealership:
Thank you from all of us here at Vandergriff Chevrolet!
I was given an appointment to test drive the vehicle 24 hrs in advance. Drove 135 miles to Arlington and test drove the truck, but when we were getting ready to purchase the vehicle, we were told that it was sold the prior Wednesday - 6 days before I was given an appointment! I wrote the General Manager and the sales rep, but neither bothered to write me back. The ONLY positive experience was the young man who assisted us with the test drive. Needless to say, I will NEVER do business with Vandergriff Chevrolet again! I'd give them a minus 5 stars if it was a available rating!!!!
Dec 27, 2019
Response from current dealership:
Bernon, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Ronny Burchard at Rburchard@vtaig.com at your earliest convenience so we can address your concerns.
Nov 30, 2019
Very responsive
Dec 2, 2019
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
Nov 30, 2019
Quick and easy experience.
Dec 2, 2019
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Nov 24, 2019
I was unable to make it to the dealer due to my wife's health condition. The sales staff was friendly
Nov 25, 2019
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Lesley contacted me promptly and courteously and followed up with answers to my questions.
Nov 25, 2019
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Nov 13, 2019
Vandergriff Chevrolet completely dropped the ball on my experience. My salesman stopped all communication. One of the managers never responded. I spoke to a different manager and she never responded. Her manager of a different department contacted me. He never responded. I would not recommend Vandergriff Chevrolet to anyone unless you want to talk to four different people while being ignored throughout the process.
Nov 18, 2019
Response from current dealership:
Kyle. we are sorry communication was not kept 100% with you. We would like the chance to fix things so please contact Jared McCarty at 817-299-2241 or Jmccarty@vandergriffsales.com.
Oct 25, 2019
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Traded two vehicles in on the Trail Boss. The trade in prices they first offered weren’t great but after some haggling they came around and got a lot closer to what I needed. Gave me a great price on the new truck! If price is what your looking for on a new vehicle, this is the place to go!
Oct 25, 2019
Response from current dealership:
Thank you for your positive feedback!
Oct 11, 2019
Worse dealership iv been too dealership contact me that i waas approve for a truck told me to go and sign on the deal i drove 500 miles when I got there they totally changed everything they spiked the price 2,500 more and the monthly payments 160 dollars more months payments were 497 a month 60 months. When I got the paper work they changed 667 a month for 72 months crazy people trying to RIP off people don't recommend any one too this dealership 0 star's
Oct 18, 2019
Response from current dealership:
Miguel, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please contact Jared McCarty at 817-299-2241 at your earliest convenience so we can address your concerns.
Oct 7, 2019
We ended up purchasing this car from Vandergriff! Excellent process and the price was what we were
looking for! We drove 3 1/2 hours to purchase this car from them! I found that their price was the best
and would definitely consider purchasing from them again in the future!
Oct 15, 2019
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
Quick reply and set up schedule for test drive. Professional manner to customer, provide helpful infos, but we ended up in buying a private owner car at very low market price.
Sep 20, 2019
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Sep 10, 2019
Do not trust these guys. Bill Valk the sales guy seemed nice but in the end just another untrust worthy sales man. They raised the price of the car from. 6999 to 9600. With false claims of adding window tint and put new tires on the car.
The car needs tires and the windows were dirty inside and out. He they said you cant trust CarGurus listings. After we talked last night the price on cargurus changed from 6999 to 7382 more deception.
I did my research, made an appointment, and went to Vandergriff. The car I wanted was listed as a 4WD on Car Gurus, but it wasn't, but the price seemed too low for a 4WD. When I got there I found that it was not, but I didn't want a 4WD which was great. The car was in great shape, I got what I wanted, in my estimation the rating should have dropped from Great to Good, but I was very pleased and got the 4Runner anyway.I traded my old 4Runner in and got low retail, which is what I expected. There were no games. They honored the Car Gurus price, they gave me what I expected to get for my trade, and I drove away in less than 2 hours total time including a test drive. I have a great credit rating and was pre-approved, but they beat that by nearly a whole percentage point. I was blown away. For me, there was no beating you down tactics. They figured out that I knew what I was doing and just sold me the car. Overall it was a great experience. I plan to go back to buy a new pickup.
Aug 28, 2019
The sales person Ashley was great the only problem i had was having to wait 5 days after purchase for recall etc.. But they delivered it to me at my job which is great i guess im only upset that i was late to work all week haha. I just thought all the recalls detailing etc would have been taken care of prior but regardless i would definitely come back they bent over backwards to help me get financed which i more than appreciate overall. Fantastic experience.
Aug 12, 2019
Friendly staff, price was drastically different. Went from 21k up to 27k b/c of 6k worth of service fees. Sticker shock was real.
They contacted me quickly and every person that I spoke with was courteous and professional. That's about where the positives end.
First of all, they had pulled the wrong car that was about $5k more than the one I called on. I guess we can assume that this was an honest mistake. Then, I test drove a car that was really dirty (I realize it was a "fresh trade") but why list the car and have someone drive it when you haven't even checked it out yourself? They hadn't inspected or cleaned it, made sure it was safe, nor did they really know anything about the car itself.
Again, very polite folks, but I would definitely not go back.
Jul 28, 2019
Great team
Jul 28, 2019
Great experience
Jul 16, 2019
They are scam artists who will rip off whoever will let them get away with it. They made me a
low ball offer on my trade and when I said no and not to contact me again, someone else called
me back. I once again said do not contact me again so then someone emailed me to offer me
$2000 more. Why weren't they fair to begin with? Because they cheat people. That's why. I am
also VERY angry that when on the phone I told them twice I didn't want to do business with
them and to leave me alone so they ignored me and emailed me! People need to steer clear of
this dealership!
Jul 13, 2019
So far Leslie has been great. I look forward to hopefully buying a new truck from her. She’s keeping in touch without being pushy. As soon as she finds what I’m looking for at a price I’m willing to pay I will make the 500 mile trip and buy here.
Jul 23, 2019
Response from current dealership:
Thank you from all of us at Vandergriff Chevrolet!
Jul 3, 2019
I saw this vehicle on CarGurus site. I requested information from the dealership to see if it was still available for sale. I received a response from a internet sales manager advising it was. I drove over to the dealership during my lunch hour but much to my surprise after arriving an assistant went searching for the truck and returned sometime later stating the vehicle was being inspected and wouldn't be ready for showing until later. It would've been nice had I were told in-advance. I wasted my time, lunch, paid toll fees, etc. I really expected more from Vangergriff Chevrolet of Arlington but got far less.
Jun 29, 2019
They were very professional and respectful at all times. As a female, I felt comfortable and at
ease working with Tom. I have had bad experiences in the past at other dealerships but Tom was
very, very respectful.
Jul 23, 2019
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Jul 23, 2019
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
1st day listed $13,250, a great deal! Made appointment to test drive. Drove it, found a large crack in dashboard. Was told $1200 to fix. Went home, texted an offer of $14,000 cash & trade-in. Next day suv listed $15,999. Wouldn’t have wasted mine and their time on just a fair price! Won’t be going back there!
It was great just took awhile but they were busy so if u try to go see that its not busy when u do so it doesnt take all day
Jul 23, 2019
Response from current dealership:
At Vandergriff Chevrolet, our reputation is one of our top priorities. Your positive review is what we are always striving for!
Jun 12, 2019
These people were courteous and professional.
Jul 23, 2019
Response from current dealership:
Thank you for your positive feedback!
Jul 23, 2019
Response from current dealership:
Thank you from all of us at Vandergriff Chevrolet!
Jun 8, 2019
Sasha my sales lady was awesome
Jul 23, 2019
Response from current dealership:
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Jun 4, 2019
Good
Jul 23, 2019
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
Jun 1, 2019
Fast return on contact. Polite and helpful sales rep. But I found a better deal on a Texas Edition elsewhere.
Jul 23, 2019
Response from current dealership:
At Vandergriff Chevrolet, our reputation is one of our top priorities. Your positive review is what we are always striving for!
May 29, 2019
wonderful contact!!!
May 28, 2019
My buying experience was pretty good and professionally handled
May 27, 2019
Dealership was responsive. We just couldn't come to an agreement on price.
May 27, 2019
Good
The pricing was a bit miss-leading in that
the price listing only posted base model
prices pertaining to new vehicles. You real
need to pay attention and account for to
the options/features available per vehicle
listed. Only listing the base price, causes
the customer to examine the fine details
closer and perform the accounting for each
additional option per vehicle. I found this
to be challenging because in many cases
my accounting did not equate to the listing
price on the site. In some cases, the actual
price could found by visiting the dealership
website however not in each specific
vehicle search. Recommendation: Match
actual listed price on per new vehicle
without additional options listed separately
and match with dealership listed price on
their website. Making pricing more
transparent allows customers searches to
be more convenient which is value added
in the form of time saved in the already
lengthy car buying process. BLUF: Better
pricing transparency is required.
May 11, 2019
Contacted me quickly
May 9, 2019
The price you see on the internet is not the price they give when you walk in. Apparently the shop costs are not included and that will run about 2k more. Not good business
May 6, 2019
Responded to the request for information immediately. We just decided on a different car.
Apr 30, 2019
The automobile was not what I wanted, and they continued to contact me which is annoying when you are working.
Apr 15, 2019
Great!
Apr 10, 2019
E-mailed and text conversations with internet sales department wet well, price was aggregable and financing was reasonable. Got to the dealership and right away I was handed off to a floor salesperson, test drove the truck and all went well. Get to the contract and nothing on the contract was what I was told it would be, the price and financing were totally wrong. When I questioned this I was told they couldn't abide by what I was told by the internet department salesperson. I left the dealership after wasting my morning.
Apr 4, 2019
Prompt response.
Apr 2, 2019
While the dealer was responsive, the information they provided about the vehicle (such as options and packages) was not. Ultimately, this turned out to be a huge time waster when I found out the vehicle was missing a key package and I did find out until after I went to the dealership. This was frustrating and very much a deal breaker.
The dealer was also slow to do everything once I arrived. A simple test drive took an hour to get start, with an appointment. I would not recommend Vandergriff Chevrolet.
Before I headed to the dealership I asked if there was any body damage or other issues with the truck, since I was driving about 50 miles to come see it. The sales person sent me pics and they all looked great. I got off work early drove out to find a ton of issues wrong with this truck. Scratches, scrapes and a huge dent with a lot of paint missing on top of the cab. Also someone had a truck bed cover previously attached and the plastic was smashed into the bed rail(dented in), one of the fender flares isn't attached correctly / damaged. When I asked if the truck could be discounted, they said they apologized but they can't do anything about it. Then a week later the salesman calls me and tells me the "market" went down if I still wanted the truck. The price dropped $1,000. This is a very disappointing experience, unfortunately not uncommon. I feel the customer service experience was very poor. I'm sure they would just respond to this with an apology but that doesn't mean anyting.
Mar 22, 2019
Remarkable! Get customer service. I can’t wait to lov on my new car.
Mar 12, 2019
Very prompt response and very helpful
Mar 11, 2019
They were very quick to contact me and were very informative of the vehicle I have interest in.
Mar 9, 2019
We purchased the 2016 Toyota Highlander from Vandergriff Chevrolet. My wife and I
were very pleased with the service we received from Vandergriff. Our salesman was
Rafael Diaz.
Mar 1, 2019
My encounter with this dealer was one inquiry of whether a car was available. They did reply promptly.
Feb 18, 2019
Everything went pretty smooth, with exception of them getting the vehicle to me by the times they said they would. However they did deliver it to me and everything is good.
Feb 9, 2019
My dealer experience was amazing. Texted me about this car and helped me through it for about a week before hand. It was a 3 hour drive and when I told them I was on my way they texted me about 10 minutes before I arrived and had the car out front for me. Then texted me right as I got home and asked if I made it home! I would definitely deal with them again. Lesha Parks was awesome! They answered every single question I had.
Feb 4, 2019
Was quick to respond and very polite.
Jan 31, 2019
Promised me one thing, out the door for $14,900, then came back with almost $20,000. Wouldn't recommend them
Jan 21, 2019
I contacted the dealer about this car, they responded quickly and we set up and appointment. I told them where I was coming from, about
an hour and half away. On the day of the appointment I arrived on time and was greeted by someone I hadn't spoken with, told them who I
was there to see and he told me that the person I had been speaking with and made an appointment with wasn't a salesman but their
internet guy but they were on the same team and he would help me. I told him what car I had viewed on CarGurus and he went looking for
it. He came back and explained he couldn't find it "there" so he would look in another area. After some time he returned to inform me that
the car had been sold two day prior. I was a little shocked that they would do something like that but I allowed him to show me other
vehicles, all of which were way out of my price range. I then realized I had been 'bait and switched' by this scam of a company. DO NOT
RECOMMEND to anyone.
Jan 16, 2019
It was good. David Lopez was patient and very helpful.
Jan 14, 2019
Very well
Jan 4, 2019
They reached out to me and were very polite.
Dec 29, 2018
Made an appointment, drive over 2 hrs to get there. Called an hour before I got there. They stated they sold it 20 minutes ago, when I arrived! REALLY‼️✖️✖️✖️✖️✖️
Dec 31, 2018
Response from current dealership:
Hi Karen, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Jared McCarty, General Sales Manager, at 817-299-2241 to discuss. Thank you.
Dec 25, 2018
Wasn't notified about the truck if the truck was available, until it was sold .
Dec 26, 2018
Response from current dealership:
Thank you for the positive review and the feedback!
Dec 22, 2018
Good dealership. I bought this vehicle runs great. Good price
Dec 26, 2018
Response from current dealership:
Thank you for the 5 star review and sharing your experience! Take care!
Dec 26, 2018
Response from current dealership:
Customer service is our #1 priority and we thank you for recognizing our efforts!
They were very helpful. They did a multi point expection on the suv. They changed the oil.
Dec 13, 2018
Response from current dealership:
Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
I didn’t purchase the car but they were very responsive of my interest in vehicle . So by that kind of contact I received from them let me know they have outstanding customer service. Would recommend
Dec 12, 2018
Response from current dealership:
Customer service is our #1 priority and we thank you for recognizing our efforts!
Dec 3, 2018
Response from current dealership:
Thanks for the 5 stars and the feedback!
Nov 20, 2018
Very friendly and helpful.
Nov 21, 2018
Response from current dealership:
Thank you so much for taking the time to leave us a review! We love to know we are continuing to give our guests the 5-star treatment they deserve!
Nov 5, 2018
Response from current dealership:
Thanks for the 5 stars and the feedback!
Nov 3, 2018
Worked well. Things move quickly.
Oct 21, 2018
They promptly contacted me and invited me over to inspect the auto. The sales rep didnt know very much about the auto. Moreover, I think they should have disclosed that the front tires were very worn (the rear ones were new).
Oct 22, 2018
Response from current dealership:
Thank you for the great review and the feedback, Mike! Please let us know if there’s anything we can do to assist you in the future!
Oct 17, 2018
They were very nice and helpful
Oct 18, 2018
Response from current dealership:
Thanks for the 5 stars and the feedback, Chris!
Oct 16, 2018
Best car buying experience I ever had. My sales Rep. Alisha was the best she spent over hour just going over all the details of the car and made sure that I felt comfortable leaving the dealership. Courteous friendly staff all the way around I would give Vandergriff Chevrolet a 10, great selection and just overall a painless Experience.
Oct 17, 2018
Response from current dealership:
We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!
Lesha my sales rep was absolutely amazing. I would highly recommend asking for her anytime you go there. I will be buying another car from her again in the future.
Oct 12, 2018
Response from current dealership:
It is wonderful to hear that Lesha made your visit with us fantastic. We appreciate your business and we look forward to a long relationship with you!
Sep 25, 2018
Very responsive
Sep 26, 2018
Response from current dealership:
We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!
Sep 19, 2018
They made everything so easy! Very comfortable atmosphere. Not once did I feel like they were lying to me to make a sale.
Sep 20, 2018
Response from current dealership:
Thank you for the five stars, Kayla! We truly appreciate the opportunity to earn your business!
Was great and contacted me promptly. Life just changes quickly, so I had to
postpone my buying for a little bit. Will definitely consider again once I began
my search anew.
Sep 5, 2018
Response from current dealership:
Thanks for the five stars and kind words! We hope to earn your business in the future!
Sep 3, 2018
Slow to respond with any answers, felt like it was a bother to them. Kept wanting me to come in the office to talk when I live 180 miles away. Wasted my time...
Sep 4, 2018
Response from current dealership:
Hi Danny, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Jared McCarty, Sales Director, 817-299-2241.
Sep 4, 2018
Response from current dealership:
Jim, thanks for the five stars! We truly appreciate the chance to earn your business!
Aug 22, 2018
I can say they're all doing it. You inquire about a vehicle and they call you all day. But when you get there it the same old routine. Hi Bob didn't we sell the black truck, oh yes we did Jack.Well I have another with less miler but more MONEY. But it's funny to me because the truck I was inquiring about was overpriced. They should be courteous enough to call when they sell the ghost vehicle But I will say it's not just this dealer all of them use the same trick.
Aug 27, 2018
Response from current dealership:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Jared McCarty, Sales Director, at 817-299-2241.
I forwarded an offer to the dealer, twice. I did not hear back from them. I
called them then was told they are very aggressive in their "on line" pricing
and this was the bottom price. The lady I spoke with was cordial.
Aug 16, 2018
Response from current dealership:
Hi, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Jared McCarty, Sales Director, at 817-299-2241.
Aug 8, 2018
Response from current dealership:
Thanks for the five stars! We hope to earn your business!
Jul 26, 2018
Response from current dealership:
Thanks for the five star review, we appreciate it!
Jul 19, 2018
Great follow up
Jul 23, 2018
Response from current dealership:
Thanks for the five stars, Brent! We hope to work with you again in the future!
Jul 2, 2018
Even though the truck had been on CarGurus is for over 40 days, it only had 7 miles on it and wouldn't be released from the loaner program for at least another three months. I was promised that they had similar vehicles for a similar price on site. A quote for a similar vehicle came back $7000 higher. This dealer uses these vehicles for the old bait and switch routine. AVOID VANDERGRIFF CHEVROLET!!!
Jun 22, 2018
Very helpful and prompt.
Jun 25, 2018
Response from current dealership:
Thanks for the five star review! We truly appreciate the opportunity to earn your business!
Jun 3, 2018
I called up to the dealership to inquire about this vehicle and said I could come up and test drive it. So they set me up a time and I show up and find out it’s in the shop and the mechanic that was working on it (doing oil change and whatever else) had left for the day. So I had driven an hour to test drive this truck that wasn’t even ready to test drive when they had told me it was. And on top of that, the sales man the manager set me up with was either new or hated his job becuase he really didn’t seem that interested in selling this truck to me or for that matter helpful to me at all. The salesman was also suppose to call me back whenever it was done and ready to be sold and he never did and sold the truck to someone else.
Jun 1, 2018
Great experience!
Jun 4, 2018
Response from current dealership:
Thanks for the five stars, Tommy! We hope to work with you again!
Jun 1, 2018
Vandergriff email me very quickly, I’m unsure if I want to buy now or wait till November
Jun 4, 2018
Response from current dealership:
Thank you for your review, Eddie! Whenever you are ready to buy, we are excited to work with you! Take care!
May 13, 2018
Very good customer service and everyone was really helpful. I would recommend people to get a car from thia dealee. The price was unbelievable the beat peice i seen.
May 16, 2018
Response from current dealership:
Thank you for the review and recommendation, Julian! We are happy to hear you enjoyed working with our team. We hope to work with you again!
May 9, 2018
Matthew Tate from Vandergriff contacted me within the hour...He forwarded me to Randy Riley...Who worked with me to get the car I wanted... The listing was accurate...The car is in mint condition...I was greeted before I even got out of my car...They greeters were friendly & helpful...My work with Randy was easy, helpful & very customer oriented...He made my experience pleasant & comforable... EveryoneI I dealt with was professional & made me feel welcomed...I would definitely come back to Vandergriff Chevrolet - Arlington & recommend this dealership...THANK YOU...
May 10, 2018
Response from current dealership:
Thank you for the review and recommendation, Nancy! We are happy to hear that our team went the extra mile for your visit with us. We look forward to working with you again!
May 8, 2018
Very nice dealership.
May 9, 2018
Response from current dealership:
Thank you for the review, Frederick! We truly appreciate the opportunity to earn your business!
May 5, 2018
It was a great experience purchasing my pathfinder.the SUV was impeccable .good job guys.
May 7, 2018
Response from current dealership:
Thanks for the five stars, Oswaldo! We are thrilled to hear that you had a great experience with us. Enjoy your new Pathfinder!
Great experience at Vandergriff Chevrolet!! My salesman was very helpful!! I will tell family and friends!!
May 7, 2018
Response from current dealership:
Thank you for your review and recommendation! We are happy to hear you had a fantastic visit with us. We truly appreciate your business with us!
Apr 26, 2018
Dealer was great! VT was awesome
Apr 27, 2018
Response from current dealership:
Thanks for the five stars, Brittany! We appreciate your business with us!
Apr 17, 2018
Did not buy from them. Very easy to work with.
Apr 18, 2018
Response from current dealership:
Thanks for the great review! We look forward to seeing you again at Vandergriff Chevrolet!
Apr 16, 2018
Good experience, especially with my sales rep. Rod.
Apr 18, 2018
Response from current dealership:
Thank you for the great review! We hope to see you again in the future!
Apr 18, 2018
Response from current dealership:
Thanks for the five stars! We'll see you next time at Vandergriff Chevrolet!
very unprofessional. Daisy called and when i asked for info on the truck all
she wanted was a credit app filled out. We were disconnected - one week
later after calling back and leaving messages - she started out with credit app
again and sent me emails asking for credit app before we ever discussed a
vehicle. Still don't know the details of the truck i asked about 3 weeks ago ..
Apr 7, 2018
Good people and good deal.
Apr 10, 2018
Response from current dealership:
Thank you for the review! We truly appreciate the opportunity to earn your business!
They were fast in responding answering my question but it's kind of a sad cuz I live a long ways from the Dealership if they would have been closer a lot closer I would have gone same day that I was looking at the truck.
Apr 9, 2018
Response from current dealership:
Thank you for the review! We are glad that you enjoyed working with our team. We hope to work with you in the future!
Apr 3, 2018
Very helpful and was willing to workout deals.
Apr 5, 2018
Response from current dealership:
Thanks for the review, Allen! We appreciate the chance to earn your business!
Apr 3, 2018
Jeffrey was great to work with. Would recommmed this group of folks to anyone purchasing a new or used car!
Apr 5, 2018
Response from current dealership:
Thank you for the review and recommendation, Jennifer! We look forward to working with you again!
Mar 30, 2018
Excellent at all leveled.
Apr 2, 2018
Response from current dealership:
Thanks for the review, Bob! We look forward to seeing you again at Vandergriff Chevrolet!
Cruz is awesome! Although I still haven’t purchased a vehicle, he keeps in touch with updates etc. Vandergriff Chevrolet is my first stop for car shopping!
Mar 19, 2018
Response from current dealership:
Thanks for the great review! We are thrilled to hear that you enjoyed working with Cruz. We hope to work with you again in the future!
Feb 26, 2018
very fast response, good to work with
Mar 1, 2018
Response from current dealership:
Thanks for the great review! We truly appreciate the opportunity to earn your business!
Feb 12, 2018
One of the worst dealership experiences I’ve ever had. This says a lot, considering I’m an old “car-dog” myself. I was extremely interested in the zr2! So I sent in the lead. Me knowing the run-a-round that I may endure - I sent in informantion about my trade (which I already knew it’s value). I have a TRD pro on order. Well I received a generic email, followed by another generic email asking me info about my trade that I had already sent about. I replied, while in the midst of that. I got off of work early so I came home to change and pick up my wife so I could test drive the zr2. Now this probably took 45 mins - no reply. So we take the hour commute to the dealership. When we got to the dealership NOBODY helped me. When I say nobody, I mean we must have walked by 15-20 people and NOBODY said a peep to us. There was a group looking at the new Vette and more concerned about that instead of helping us. So we found the ZR2 on the showroom looked at for about 30 mins. Walked to our car. Decided I really liked it and wanted to test drive it. So I swallowed my pride and went to a salesman - sitting doing nothing and asked for a test drive. Well him doing nothing was more important. So he passed me on to another guy. This guy knew nothing about the truck (which I did - so no big) but he allowed us to drive on a god awful empty diesel truck (which I told him was bad - “but he likes to gamble”). anyways that took 45ish minutes. So we drove back the hr, showered, and was making lunch to than get a response on my trade. They offered me nearly 8k lower. Tbh I replied back about how low it was and how crappy of a job she did (which imo she needs training-actually the whole dealership as a whole needs it.) and never received a response. The funny part about all of this is. I was a buyer and was going to back out my TRD pro deal for this. But my experience lead me right back to the pro. Thanks Vandergriff for having such terribly trained people in my process. From one car dogg that was pretty good at what he did. You guys need some help. Lots of it imo
Jan 24, 2018
Response from current dealership:
Thanks for the review! We look forward to doing business with you!
Jan 12, 2018
Unfortunatly the vehicle in question was ultimately out of my price range.
They responded quickly and are presently looking for something that i can afford. A very pleasent experience.
Jan 15, 2018
Response from current dealership:
Thank you so much for your rating and feedback! We are glad to hear that your experience was pleasant! We will work hard to find you a vehicle in your price range! In the meantime, please let us know if there is anything more that we can do.
Jan 11, 2018
Great service! Just not quite the vehicle we wanted! but work with low credit!
Jan 15, 2018
Response from current dealership:
Greetings Shelby! Thanks for your review and rating! We're sorry that we weren't successful in providing you the vehicle you needed. Please let us know if there’s anything we can do to assist you in the future!
Jan 6, 2018
They were very helpful, but the truck was already sold.
Jan 8, 2018
Response from current dealership:
Thank you for your review, Brandon. We hope to do business with you again in the future!
Jan 3, 2018
Car had been sold already. A week later it is still on listed for sale on cargurus.
Friendly, no hassle, painless. I highly recommend vandergriff low pressure sales approach.
Jan 3, 2018
Response from current dealership:
Thanks for the five stars! We truly appreciate the opportunity to earn your business!
Dec 23, 2017
They were very helpful and contacted me right away
Dec 28, 2017
Response from current dealership:
We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!
Dec 28, 2017
Response from current dealership:
Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
Dec 15, 2017
Response from current dealership:
Thank you for the great review, Matthew! We truly appreciate the opportunity to earn your business!
The particular truck i asked about was sold by the tine i got tbere but they made me a deal i couldnt refuse on an alternative vehicle that i happuky purchased.
Dec 15, 2017
Response from current dealership:
Thanks for the great review, Darryl! We wish you many happy miles in your new truck!
I worked with Bill Vick, Donald Larrabee, and Shane Tucker. They made the car buying process very easy and hassle free, also I let them know what I was looking for and the payment range and they got me everything I was looking for. A+ rating from me.
Dec 11, 2017
Response from current dealership:
Thanks for taking the time to share your experience with us! We are thrilled to hear that our team made your visit with us fantastic. We truly appreciate the opportunity to earn your business!
Luis is Excellent, thats about all i can say. and their vehicle prices are very
very competitive.
Nov 1, 2017
Response from current dealership:
Thanks for the great review, Anthony! We are happy to hear that you enjoyed working with Luis. We hope to be of service to you again!
Oct 25, 2017
Response from current dealership:
Thanks for the great review! We hope to be of service to you again!
Over he phone they were very responsive. Made an appointment to drive it and told them I was 2.5 hours away from them. Driving into the dealership they called to tell me that it was sold but to come on in and look around. They never called to let me know they were trying to sell it to someone else. When I came in they were rude in person and just said it happens. Completely different experience after they had sold the vehicle. They got what they wanted so who cares about the customer.
Feb 16, 2017
Good response âś…
Apr 19, 2017
Response from current dealership:
Thank you for your feedback, Raza.
I have had a pretty good experience with this dealership. Rodolfo Ramirez
and Kim are the men to see. They've been so helpful
Feb 13, 2017
Response from current dealership:
We're lucky to have Rodolfo and Kim on our team. Thanks for recognizing their efforts, and thanks for choosing Vandergriff Chevrolet!
I left a comment for them not to call before 3pm, I work overnights and sleep
during the day, the next day while I was asleep they called starting at 9am
the at 11am then again at 2pm.. I tried calling back but the person that called
me was not available, so I left a message with the same instructions to not
call before 3pm.. next day same exact times, same person I left the message
to not call before 3pm, they were not even sure what truck I was looking for
and tried to get me to come look at some cars... no I am looking for a truck,
after a few messages I have decided not to do business this company, the
one star is due to the fact that I only dealt with one person and they were not
very professional and I feel they were just fishing for a lead and not
contacting me with my vehicle inquiry
Nov 30, 2016
Response from current dealership:
Billy,
We're sorry about the inconvenience that we caused. Is there anything that we could do to make up for it? Our General Sales Manager, Kelly Cook, would like to speak with you and help you get what you are looking for. We urge you to reach out to her at your earliest convenience at (817) 299-2254. Thank you!
We're sorry about the inconvenience that we caused. Is there anything that we could do to make up for it? Our General Sales Manager, Kelly Cook, would like to speak with you and help you get what you are looking for. We urge you to reach out to her at your earliest convenience at (817) 299-2254. Thank you!
Nov 13, 2016
In order to make up for their over the top low price, they low balled me on my trade by $4500. I did my research prior to coming in to the dealership, as well as had my car appraised at another dealership. When I reached out to management...They never called me back. When they sent me a generic email to see how my experience was...they never replied. Pitiful!!
Nov 14, 2016
Response from current dealership:
Thank you for the feedback. We're sorry that this happened. It sounds like we may have dropped the ball here if we didn't respond. Is there a way that we could make it up to you? We value our customers and always want to make sure that they are satisfied with their interactions with us, whether a purchase is made or not. Please reach out to our General Sales Manager, Kelly Cook at (817) 299-2254. Thank you.
Nov 7, 2016
Was contacted made an appointment to test drive a few days later, but sales person contacted me to inform me that it sold the night before. I appreciated that.
Oct 27, 2016
Appraisal value for my car was several thousand dollars lower than two
other dealerships.
Oct 29, 2016
Response from current dealership:
Thank you for your review. Please know that we pride ourselves on our honesty and customer service and we apologize that you were unhappy with your visit. We take a lot of factors into account for providing appraisal value and would appreciate the chance to speak further about this issue. Please reach out to Bob Clark at (817) 299- 2311.
Oct 25, 2016
They did respond to me quickly however; I feel like their intensions were to bait and switch. The vehicle I was interested in was listed on there website but was told that they sent it to the auction and they were trying to offer me another vehicle.
Oct 20, 2016
Great job with out pressure
Oct 24, 2016
Response from current dealership:
Anthony,
Thank you for your review! We are glad you enjoyed your experience and look forward to working with you in the future!
Thank you for your review! We are glad you enjoyed your experience and look forward to working with you in the future!
May 20, 2016
This vehicle was once 12,995 the day I asked to have an appointment to check mouth e car the prices that same day automatically raise 8,000 more dollars when this car with its mileage and condition is only worth 15-16 thousand on blue books
Jan 3, 2014
Very easy to deal quick to respond to email plenty of stock
Jul 16, 2013
Was present a dirty car. Said he didn't have time to wash it
so he just rinsed it down. Then the sales agent tells me that
he has another appointment shortly like telling us we are
done after I told him that the car was not as the pictures
showed. The car hadn't even been through ispection yet.
Sales agent was full of himself. Not the way to make a sale.
Jun 19, 2013
Horrible experience! Made an appointment to look at 1 car(which I called & asked if salesperson knew car was still available,she said yes I can see the car )she ,couldn't find the car ,finally found ,then couldn't find the key.The minute we got there,they handed us a credit report form BEFORE we test drove car,had not even looked at car yet!Spent over 2 hours there ,waste of time ! They also emailed and called several times to verify our appointment in the 1 1/2 after I made appointment -it was really frustrating they kept confirming.I have credit score of 795,had been preapproved by my credit union,had $7,000 to put down & they still tried to get all my financial information before I even test drove a car.I am 24 yrs old ,Thank Goodness someone was with me that told me not to let them run my credit right off the bat!
Feb 18, 2013
Called back with info.
Feb 12, 2013
It was a pleasure working with my salesman Austin, he had to play chauffeur for me to drop off my U-Haul truck, then again to the Bank, the entire experience was probably the single easiest for buying a car ever! I highly recommend Vandergriff internet service, and especially Austin!
Jan 12, 2013
Emailed right away and willing to talk to you and help you with your
needs. But very pushy and over priced.
Oct 2, 2012
Five star dealer, found me exactly what I was wanting, quick, professional, friendly and the best price I could find anywhere!
Sep 24, 2012
Second purchase from this dealer and a bit disappointed at this point. We got home late the night of purchasing to find that the vehicle was missing equipment that the dealer clearly stated was installed on this vehicle. We are now waiting to see how they try to resolve the issues we have found.