VC Cars Gwinnett

I purchased my vehicle with no hassles. They were courteous and friendly.

Had a great experience with VC Cars Gwinnett. Everyone at the dealership was friendly, helpful and accommodating. The sale process was smooth and fast. Great selection of vehicles. Would highly recommend.

I had an excellent experience with Fernando. He is patient, customer friendly, and answered all of my questions. He explained everything thoroughly and was able to help me acquire the best warranty for my car!

Can had over $1,500 worth of body damage, was not willing to work with me on the pricing either. Gave me attitude and also told me they were "too small" of a business to knock down the price, at least to replace the windshield. No one was friendly, tried rushing me into going ahead and filling out paper work as well. Proceeded to tell me the back exhaust was not melting, when it was. Told me I had to high of expectations for buying a car when all I tried expressing was the car had body damage that was not mentioned anywhere online and didn't find any of this out until I drove 2.5 hours to look at the car. If I could rate them lower than a 1 star, I would.

Definitely not the carlot you expect when pulling up. Highly recommend

Great experience… they weren’t pushy sales people and gave us an honest experience. The out the door price quoted on the phone was the number I saw at the time of purchase.

They were very prompt in their response to my inquiry. However, I did not end up needing them as I used a different dealership. Seemed very nice and professional though.

I contacted this dealership about a Lexus NX i was interested in. Kevin Borgas contacted me immediately and provided all of the information i requested about the car including Carfax. We also discussed probable trade in value of my car. I subsequently went to the dealership to see the car and Kevin had alerted his fellow sales rep to show me the car as Kevin was off, although he even offered to come in to show it to me. I went to the dealershop and Javier was very helpful in showing me the car. The condition of the car was as it was represented to be . I decided not to test drive the car because i felt the NX was not as roomy as we need . Kevin and i had already discussed a firm price only subject to their evaluation of my trade. I was very disappointed that the NX model interior was a little too small because had it not been i think we could have made a deal. That said, my only criticism of this dealer is that their lot is way too small for the volume of cars they have,

Wonderful buying experience! Quick and easy. Javier and Adam were terrific. Javier reached out immediately and I was able to see the car, love the car, and purchase the car without any hassle.

Sketch dealership and the car was in rough condition. I was told over the phone there were no scratches but there were on the exterior. The engine sounded clunky when I started the car up and the interior parts of the wheels were very rusty. I drove an hour and half to see the car and it was a wasted trip.

Good deal

Quick response and they offered to show me the vehicle that I liked.

Kevin was friendly, truthful and very helpful. An overall great experience.

Great customer service

Courteous and informative

Salesman was knowledgeable. Car ran good but I was not confident in its origins.

Very responsive

He solved my problem perfectly! thank you very much!

contacted me quick ly to let me know car had been sold

Called to inquire about a particular car. Very wishy washy on answering qustions. Said the car was sold, yet its still posted on line.... called back, another person said its available. Would help if everyone that worked there had the same information.

John Osses was great. Seems like a straight shooter. Had all information requested in a timely manor. We had a deal until I couldn't get a good enough rate on the loan. I'll shop him when I get ready...Rick

John was great.. answered all of my questions and called me back in a timely manner. Overall great experience dealing with the entire team at VC

Wonderful experience!

Nice and politr

Trash place , don't waste your time . You will stand there for hours to test drive a car and they tell you no or they tell you they are busy ( With no one in the lot) and they will simply also say they don't want to look for the keys for the car after you call them out. They are crooks.

Spoke with Russ and had plans to see the car to purchase for my super excited son the next day at 12. I asked him to contact me before if he sold the car. We showed up exactly at 12. No one even acknowledged us. Finally I found someone to even look my way. I told him why we there and replied oh those ladies just took it there. We had been there the same time as these ladies and had we been acknowledged, especially since Russ knew we were coming, perhaps we would have been able to get to the car first. We left. Not one word was spoken to us now did anyone from the dealership contact us afterwards. They didn’t care about our business.

Didn't get a chance to see the vehicle because we decided to go with another but the sales rep responded to us immediately and got us all the info we needed on the vehicle. Was very pleased.

This was the smoothest buying experience I've ever had. Russ was amazing we were in and out. Such nice people and not to mention I absolutely love my new mercedes benz! This was definitely worth the 2hour drive!

I decided to wait a few months before writing my review. Doing so allows me to be very thorough for the next potential buyer. My husband and I wanted to surprise our 17 year old daughter with a new car. Unfortunately good deals are hard to come by in Memphis. Thankfully I was scrolling through CARGURUS and found the perfect deal for our daughter. The same car would've cost at least $5,000 more in Memphis; therefore, my hubby and I decided to take a quick 6 hour road trip to VCCARSG. We purchased her a beautiful Nissan Versa in perfect condition and super low mileage. She's been driving it for three months now and no problems. The staff at the dealership were extremely helpful and considerate. My husband and I were so thankful they stayed over late to assist us because of our late arrival. Seeing our daughter's reaction to her new car was absolutely priceless!

Great staff quick n easy service.

One of the best dealer experiences I’ve had, and I’ve been buying cars for almost 30 years. Max was an excellent salesman from start to finish..and helped me feel at ease buying a used Mercedes, out of state. He FaceTimed with me to show me the vehicle, took a deposit, and held the car for me for 10 days until I could come down and get it. Upon arrival at the dealer, all the paperwork was already prepared, and it wasn’t long until I was on the road back to Detroit. Couldn’t be more pleased with the price, honesty and professionalism. I will definitely look to VC Cars Gwinnett first for my next vehicle purchase. A+++

Purchased vehicle from Russ. He was very nice and made everything easy.

Very irresponsible dealership they say something on the phone n when u go there they don’t even care for u they told me about the Canry is available n when I went all the way there they said we don’t know who I spoke with n they don’t even show U any interest like they don’t care

Our experience was great. Everyone was nice and the process was quick because we pre-qualified before going to the dealership. It was great deal, we've only had the car less than a month so far.

Went above and beyond! Very responsive and super helpful. Highly recommend.

It was fast and easy. Russ knew I was serious about purchasing a car and he dint try and hassle me. I appreciated that good customer service.

Max and his team are honest and great customer Service

The dealer was nice and had a very nice selection of cars. Although I did not purchase a car from this lot, they still provided me with excellent service.

Awesome experience working with Russ and his team. Purchase made simple.

Avoid this crook. I wasted time& $. Had a cashiers ck overnighted to buy. He told me if placing $500 deposit. Then told me he wasn't n off. Would get credit c info when he was.We comm more afterwards. He was aware ck was coming. Didn't want dep. Late that evening, he said to contact him when in receipt if check. When I contacted him following day, he advised salesman was wrapping up contract. He should be sued. Don't believe a word this clown says. Go to his web page and check out the neg reviews. He has some good 1's but no excuse for the number or content if the negative ones. Possibly did me a favor. He's a complete crook who cares none for anyone that does business with him. There no excuse for one who comes to this country, blessed to be here and have thriving business and completely disregard his customer.

Ross and the team were great. Their communication, flexibility and support was phenomenal. I was able to video with them and see the vehicle real time.

Excellent

Worse car buying experience ever! The salesperson was very pushy didn't listen to our concerns and never answered any questions we asked. His response to everything was "you gotta trust me". We asked to see the manager several times and was always told that he wouldn't come talk to us. The dealership is small! He couldn't have been that busy! I'll never purchase a car from them again! I only bought it because my 17 year old daughter had her heart set on that car. Very shady dealership.

Dealer. Rrsponded well. O would receive this dealership.

Dealer Jonathan was very honest and hands on, I bought 2 nice cars and he had everything ready when I arrived after work. The customer service was amazing and dealership had very welcoming energy. Nice cars and hands on mechanic.

We came to purchase a car and our salesman whom I would tell you his name but he never introduced himself. Salesman was unprepared inattentive. Would not recommend, didn’t appear knowledgeable of any of the cars on the lot our decision to go somewhere else to purchase was easy.

Great customer service

Very timely and professional response

I spoke with John and set up an appointment to come look at a car 24hrs in advance. The next day when I arrived to the dealership I found John and he tells me he doesn’t even remember having an appointment. Then he proceeds to tell me the car I just spoke with him about less than 24 hours ago has already been sold... save yourself the time and go to a dealership that takes your time more seriously!

These guys were all super awesome! This is the second car my family has bought with them and no complaints! Mark, Max, and Russ were super attentive and made sure I went home with the car I wanted that was also within my price range. Highly recommend!

Xavier was friendly, however the car came with no book, or carfax. I was not given any information about the operation if any of the interior features. Also the warranty doesn't cover anything electrical. I was not informed of this.

Very good buying experience. Max was fantastic. Would buy from them again.

Russ took care of us.

Great experience

Very good was call next day

Worst customer service. Don't seem like they wanted to sell cars. Very dismissive salesperson, and did not even come outside to ask any questions about my financing concerns. Four or five salesmen stayed in the office while I walked around the lot without any assistance. Very bad experience at this dealership, and I purchased a vehicle somewhere else.

I Purchased a car from VC Cars Gwinnett and had a great experience. Salesman Max has done an outstanding job through the entire sale process as I was unable to come and buy the car in person. He helped me complete needed document thru mail and online all the way till I received the car by the Transportation company. I highly recommend CV Cars for their outstanding customer service and special thanks to Salesman Max for his dedicated help.

I inquired about the white 2017 Mercedes Benz E class ,it was no longer there so I bought the black one same make and model. Juan and John were very helpful and kind. I had a wonderful experience with the dealership

Good customer service

Good options!

Very courteous and professional!

Good

The Sales tall Latino man on this car lot so rude unprofessional! I noticed paint not match, dents and scratches on vehicles he get all upset said he don't about it and he don't have to know about it! the sales man need special training on how to appropriately speak with customers. He was extraordinarily rude. Vccars Gwinnett deserves better!

The sales team memeber that contacted me was Awesome and straigjt forward. Didn't just tell me anything to tey to make a sale!! Thank you!

Dealer sent general message initially, right away, very quick follow up. Car was sold quickly unfortunately but I have purchased elsewhere so it all worked out!

Purchased car .. ask for Russ. Wonderful shopping and buying experience

Very helpful, reasonable gentleman.

Didn’t like idea of outside mechanic performing inspection. When previous water damage found, response was, “I’ll find someone else to sell to”

Friendly informative and suggest other alternatives

I gave it 4 stars because they car is no longer available but the rep answer very quickly

Awesome

Everyone at this location was nice, honest, and helpful.

Everything went smoothly and good. I recommend using them for sure.

Communication was great and friendly

Dealer contacted me promptly when I requested information

Very good

Good

the person i dealt with initially was very nice and helpful and genuine. i forget her name but she was friendly, and not too pushy. the audio in there was very painful.. tinny speakers that was playing two different radio stations at the same time and both were ads so it was very abrasive. lighting was not nice. chairs were relatively not comfortable. perhaps they are trying to create an environment that you want to move quickly in? felt a little bit pressured to do something on the spot by a manager which i didn't like very much. got the "if this car isn't right for you we have 1000+ cars on the lot" treatment which felt heavy-handed. overall would've rather been doing something else.

Went in for a vehicle told them my credit score and they politely told me that i need to improve in order to get the loan. The guy made sure i didn't get a unnecessary hard inquiry on my credit report

Excellent. I purchased this one

Good staff

The dealer called as requested and responded by email that same day.

My experience was good and prompt, quick service

Fast and helpful from start to finish, hard pressed to find better deals around. Recommending to my peers looking for cars.

He contacted me very soon

pleasant experience

We purchased a car today and Our sales guy Russ was outstanding. Very helpful and knowledge about every vehicle we inquired about. I will be recommending VC Cars to others that are looking for a used car.

They replied and when I was getting my loan from the bank for the cost if the car they raised the price 3000$

The Sales man on this car lot so rude unprofessional I going to buy the car I show them paint not match on vehicle they are starting upset said almost throne out of car lot the way they talk to customers not nice they said they sale cheap car I don’t mean it good car I walk away go to rick case Mazda dealer got good car for less than them plus 100000 miles power train warranty is no cost I hope everyone read my review beware of them take vehicles to check first I don’t trust them and they are so rude too

Excellent customer service. Their prices are reasonable

It was a great experience and responded very quickly.

I did not visit this dealer but received a courteous return phone call for showing interest in an auto.

Don't be attracted by low price. Better pay more and get good car. Dealer is not allowing to take cars for mechanic check. Even not providing any warranty.

Quick and responsive. They already sold the car, but were interested in helping me in the future.

Vccars was a great car buying experience the salesman Mark was very informative and very helpful I would send anyone to them

Ok I have no regrets, it was a pleasant experience. Many thanks to Ross.

Very helpful and friendly

responded quickly

Great experience as a first time buyer. The employees were very friendly and welcoming. Definitely recommending this dealership.

Enjoyed doing business with VC Cars Gwinnett. I am enjoying my purchase.

Great!

Quick Response but they sold the car before I could drive it. All good!

Prior to the holiday weekend I attempted to call this dealer but it was apparently after hours. Also attempted to contact this dealer through both CarGurus and their own website. All I received was an automatically generated response from their website. I did receive contact from CarGurus asking questions and they said I would be contacted by the dealer soon. Never received a response. Ended up calling them after we had already decided to skip traveling there for that weekend since we didn’t know if they were open on the holiday or not (wouldn’t have made sense to wait on them to open due to travel time). They were quick to answer the call but the vehicle was already sold.

Ziad was great salesmen.When we found some issue while taking car delivery he resolved with patiently and also he gave option to return and get back the money car if the problem occurs again after verifying with car mechanic.

Mark, Blanca, and the team are super easy to work with. Hope you have a good experience as well.

The phone experience was fine except it was very hard to understand the foreign accent. I felt that the pricing was misleading. The advertised price was low, but when the dealer added all the other fees, I could almost buy a new Toyota Corolla LE. When a dealer adds $699 - $899 in extra dealer fees, that is just way to much. There are some dealers that don't charge any dealer fees. they just don't have any pre-owned Corollas or I would go there.

Great friendly sales staff

Prompt and courteous

Car had sold. I explained that it was the only one in the inventory that we were interested in looking at within our price range.

He called with good information about the vehicle. He was very helpful.

Bought a car from different dealer but called twice to help us.

Great service! Max really took care of me

My experience with Mark, Zack and Blanca was great! They were all very helpful with my car search!

all right

Great expierence with Mark, he truly went above and beyond to provide great customer service. I love the new Elantra I purchased!

They really helped me. I am happy with my vehicle.

They thoroughly explained everything to me as we went. They were also very accommodating when I wanted to get the car checked by a mechanic before buying it. I appreciated that they wanted me to have a car I was comfortable with buying.

Max did a good job showing me different cars, and I am pleased with my purchase.

the car that we looked at have a few scratches in it and we asked if they would buff it out, they said flat out no. then after a good test drive, we went to talk price and they places at $500 adminstrive fee on the bill. I said i will not pay it and they tried to tell me that all dealers charge it. i have brought two cars in the pass 6 months and have never hear of that. then he spent the next twenty minutes blasting other car dealers saying they are charging the fee and just not telling us. i will never return and encourage othere to be very careful.

All of the people who worked there were on the same page. Very friendly people and not pushy. They were very knowledgeable about each of the cars I was interested in (accord, camry, and civic). Mark was very upfront about pricing and didn't try to "work something out" like many dealers do when they get you in a closed room they want to jack up the prices. Mark and his staff were helpful and wanted me to get a reliable car with a clean Carfax that would last me a long time. I ended up buying a 2015 Accord with 30,000 miles and it has been riding very smoothly. I am glad I bought it from these guys and would recommend them to my buds.

Mark from VC cars was an absolute pleasure to work with. He answered all our questions very detailed but in a way that we could understand. He was extremely patient with my rather hyper mother and he was never pushy. All around great salesman to work with.

They were not a franchised car lot and I wasn't able to get a car their per my financing company. They did call and followed up with me. Very friendly.

Replied within a few days. Nothing bad to say. Gave me the information that I was looking for. Of course invited me to come in and test drive.

Haven't had a chance to visit the dealership, but spoke with sales associate an was very thorough an courteous.

Great Customer service! Straight up with prices and willing to give car fax and other information. Informative on beneficial deals and willing to help when he can! Highly recommended.

They tried to sell us a defective car and one that had concealed front end damage. They argued with us as if we should not believe our lyin' eyes and instead rely on the bogus Car-fax report. We had an electronic code checker with us so we were lucky to prevent their scam on us. We checked several of their other cars and they all had defect codes even though the car-fax reports showed clean.

Completely unproffessional. Lied and said the car was ready to be picked up but when we arrived they had sold it already. Showed absolutely no remorse.

I got a response from dealer promptly.

very helpful

I had a very bad experience with this dealership, first there price is very high, second they don't answer calls instead they prefer text message which is bad for this kind of business. After I finished choosing the car and took the bill of sale to my bank and get insurance for the car this dealers told me the next day they sold the car i chose for somebody else. When I called them they said they get a better deal and hung up the phone on me.

when they post The car had Alloy Wheels but it had Steels Wheels.

I couldn't be happier I love my new car I would definitely do business again with them in the near future

I had an exellent experience buying this car..fast and friendly