United Auto Group

Thank you for your nice comments, a pleasure to have you at our Lot

Thank you Jeremiah, it was a pleasure doing business with you.

Thank you for your nice comments Juan, it was a pleasure to have you and your family at our Dealership. Enjoy your Jeep.

Mr. James: You showed up at our lot soon after we opened, we met you you with respect and asked how can we help you. You requested to see a Toyota Sienna that we advertise online, I grabbed the key and proceeded to show you the Vehicle, Suddenly your foot slipped, and no harm was done, and I asked you if you were Ok and you replied yes. We checked out why you slipped and it turned to be a small spot of ice that was not visible to you and to me in the first place. So every thing was Ok and we walked together to the vehicle. The vehicle did not start and needed a jump start (which is normal for

Mr. James: You showed up at our lot soon after we opened, we met you you with respect and asked how can we help you. You requested to see a Toyota Sienna that we advertise online, I grabbed the key and proceeded to show you the Vehicle, Suddenly your foot slipped, and no harm was done, and I asked you if you were Ok and you replied yes. We checked out why you slipped and it turned to be a small spot of ice that was not visible to you and to me in the first place. So every thing was Ok and we walked together to the vehicle. The vehicle did not start and needed a jump start (which is normal for used cars at dealerships for the batteries to go down since they are not started or driven for a while especially in cold weather). I went in and got the Charger and in 1 minute the car was running like a champ. You sat in the car and started to inspect the vehicle and test the accessories  in the inside. While you were in the car, I went back the office and got some tools and cleaned the ice completely. Later you came in the office, and you were excited about the Sienna, you said you like it and interested in buying it. We started our conversation with respect and a friendly way. You mentioned that you have a certain budget, and you want to stick with that budget. I offered you few hundred dollars discount, but you said that will not work. I told you that we are sorry we cannot accept your offer since it is below our cost. You decided to leave and said you might be back. We exchanged nice words and wished each other a nice day, and you left. And that was the end of it , and we have video recording of this. It would be nice to tell the whole story as is.
And I am surprised by your comments, why would I have a negative attitude towards you. You are our customer, we don't know you and we never met you before that day. You drove into our lot, you acted nicely and in a friendly manner all the way to the end. You were a real Gentleman. The only thing that did not work is the price negotiation, which is strictly business and not personal, and even that part was conducted in a friendly respectful manner. We are in the business to make a living James. And in these Hard times people need to stand by each other, not to harm them by baseless accusations. Thank you. Less ...

Hi Tim :
Thank you for visiting our Dealership, we are fortunate to have such a wonderful man visit us and leave with a smile on his face. Thank you and best wishes

Hi Robert:
Thank you for your kind words, It was a pleasure doing business with you. Enjoy your Car.

Hi:
Thank you for your feedback, The Jeep was sold when we told you so. We don't lie to our customers , and we have no reason to lie to you or any customer. We advertise our cars on different websites, and when we post or delete an add, it takes time for the add to appear or disappear. We can prove it to you that it was sold when we told you so. I hope this will clear any misunderstanding. Thank you.

Hello Kurt: Thank you for the feedback, it was pleasure doing business with you.

Hi Brenda;
Thank you for your feedback, It gives us comfort to hear that you were happy with our dealership especially in these tough times.
Thank you and best wishes for a better new year.

Hi:
We apologize for this unfortunate incident and what you went through.
It was our mistake and it was an honest one and not intentional, the sales person who spoke to you made an honest mistake and apologized for it.
The rust was visible in the pictures and was visible everywhere in the vehicle.
Immediately after we found about this mistake, we contacted you, apologized and explained the honest mistake. We are glad that we came to an agreement, and happy that you accepted our apology and the Gift Card we sent you to compensate you for your gas and time.

Thank you for contacting us and for your Review, I am sorry to say that your Email that you sent us was Vague. We did look for the original Email you sent, and there were Questions and comments about Airbag problems. You were asking about Airbag Recalls, Front End Collision, Head and Facial Injuries and then telling us that you don't care about Airbags and you go on telling us that you are a Retired Paramedic
We emailed you back that our Jeep has no Issues and no problems, and it is a great Jeep with no issues with Clean Title and Actual Miles. At the end of our email to you we mentioned our

Thank you for contacting us and for your Review, I am sorry to say that your Email that you sent us was Vague. We did look for the original Email you sent, and there were Questions and comments about Airbag problems. You were asking about Airbag Recalls, Front End Collision, Head and Facial Injuries and then telling us that you don't care about Airbags and you go on telling us that you are a Retired Paramedic
We emailed you back that our Jeep has no Issues and no problems, and it is a great Jeep with no issues with Clean Title and Actual Miles. At the end of our email to you we mentioned our business hours (which we provide to customers) and we thanked you for contacting us.
I suggest you go back to your email and read it again and think about the questions that you were asking, which made no sense for issues that does not apply to our vehicle.
Thank you
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Dear Ken:
We are sorry to here that you were not satisfied with our Dealership.
We don't know which car you are referring to.
We are a very low pressure company, and that is our policy.
We do the best we can to answer our customer's questions.
We answer our customers with full respect and complete disclosure of any problems if there is any. We try the best we can to fix all issues with our vehicles, and when a car still has a mechanical issue  at the time of sale, we do offer discounts to customers.
Thank you and we wish you the best in your search  for a vehicle.

Thank you for visiting our Dealership and for your kind words.
We wish you good luck in your shopping and hopefully you find the right car.
Thank you.
Han