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Trust Auto
About Us
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Today 9:00 AM - 7:00 PM (Closed now)
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1551 W Old Liberty Rd
Sykesville, MD 21784
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Jan 21, 2026
This dealership raised the price of the car AFTER I had signed a contract! A few minutes after e-signing a contract the sales person texted back "I am very sorry. I just spoke to the owner, and it seems like the price went up before you emailed me, and he is not willing to honor the old price. I didn't charge your card yet, so you would not be losing anything. Again, I am very sorry."
Stay away!
The reply wasn't as quick as expected. I asked if the price was negotiable. The answer was No, and they only give discounts to veterans and first responders(I think, not sure). I guess the rest of us Americans don't matter? I said ok, if it's non negotiable, I'm out. Amazing, the next day the price dropped $500. No thanks.
Nov 4, 2025
Response from current dealership:
Thank you for your comment! We appreciate your interest and understand that pricing is an important factor when considering a purchase.
If there’s a specific vehicle you're watching or if you'd like us to notify you of any price changes or similar options in your range, feel free to reach out. We're always happy to work with you to find the right match at the right value. Let us know how we can help!
If there’s a specific vehicle you're watching or if you'd like us to notify you of any price changes or similar options in your range, feel free to reach out. We're always happy to work with you to find the right match at the right value. Let us know how we can help!
Nov 4, 2025
Response from current dealership:
Thank you for the kind words! We're glad to hear our staff was helpful throughout your vehicle shopping experience. If there's anything else we can assist you with or if you have any questions down the road, don't hesitate to reach out. We appreciate you choosing Trust Auto!
Nov 4, 2025
Response from current dealership:
Thank you! We’re glad you had a positive experience. If there’s anything else we can do for you or if you need assistance in the future, we’re always here to help!
Great overall experience. David was very knowledgeable and enthusiastic about bimmers
and fun to talk with through the process. The entire staff seems very family oriented,
friendly and service oriented. Will definitely use them again send others there.
Nov 4, 2025
Response from current dealership:
Thank you for the wonderful review! We're so glad to hear that you had a great experience and that David made the process enjoyable with his knowledge and enthusiasm for BMWs.
Our team truly values creating a welcoming, family-oriented environment, and it’s great to know that came through during your visit. We appreciate your trust and look forward to helping you—or anyone you send our way—again in the future!
Our team truly values creating a welcoming, family-oriented environment, and it’s great to know that came through during your visit. We appreciate your trust and look forward to helping you—or anyone you send our way—again in the future!
Trust auto was super helpful providing me with the best options filling me in with the details needed to make my purchas as smooth as can be. Was definitely the peace of mind I needed knowing that I just purchased a vehicle 2000 miles away. I'd highly recommend this dealership to anyone looking at buying or selling a vehicle.
Nov 4, 2025
Response from current dealership:
Thank you so much for the thoughtful review! We're thrilled to hear that our team was able to provide the peace of mind you needed—especially from 2,000 miles away.
Our goal is to make every long-distance purchase feel just as smooth and confident as a local one. We truly appreciate your trust and your recommendation means a lot. If you ever need anything in the future—buying or selling—we’re just a call or message away.
Our goal is to make every long-distance purchase feel just as smooth and confident as a local one. We truly appreciate your trust and your recommendation means a lot. If you ever need anything in the future—buying or selling—we’re just a call or message away.
The experience was great! They do things differently than most dealers, they do not try to keep you there all day. Shout out to David, he was awesome! I did not buy the car I came for but I love the car I left with.
Sep 18, 2025
Response from current dealership:
Thank you so much for the kind words! We're thrilled to hear that your experience was smooth and hassle-free. We take pride in making the car-buying process efficient and pressure-free — and we're glad David made a great impression!
Even though it wasn’t the car you initially came for, we’re happy you found one you love. Enjoy every mile, and don’t hesitate to reach out if you ever need anything in the future.
Even though it wasn’t the car you initially came for, we’re happy you found one you love. Enjoy every mile, and don’t hesitate to reach out if you ever need anything in the future.
Valdimir was an exceptional salesman! His attention
to detail and his communication with us through the
whole process of buying this car were exemplary!
Even though we live in western New York State and
they are in Maryland, Iwould buy another car from
them and also refer them to others!
Sep 10, 2025
Response from current dealership:
Thank you so much for the wonderful review! We're thrilled to hear that Vladimir provided exceptional service and clear communication throughout the entire process. It means a lot that you were willing to travel from New York and would still consider buying from us again or referring others. Your trust and support are greatly appreciated — enjoy your new car, and we're always here if you need anything in the future!
They had the car I needed but there was a few issues they didn't include in the listing. One of the speakers is totally blown and they are a pain to find a replacement for. Also, their 3 month/1000 mile warranty is more like health insurance because it only covers the drive train and it's a $200 deductable and THEN they only cover 50% of the parts and the labor. So that's a scam but I got my fingers crossed I don't have any issues with the car.
Sep 2, 2025
Response from current dealership:
Thank you for your honest feedback. We're glad you were able to find the vehicle you needed, but we’re sorry to hear there were some concerns after the purchase.
We strive to provide as much accurate information as possible in our listings, and we appreciate you bringing the speaker issue to our attention. As for the warranty, we understand how important peace of mind is when buying a used vehicle, and we’ll take your feedback seriously to improve how we communicate its details in the future.
If there’s anything we can do to help resolve your concerns or assist further,
More ...
We strive to provide as much accurate information as possible in our listings, and we appreciate you bringing the speaker issue to our attention. As for the warranty, we understand how important peace of mind is when buying a used vehicle, and we’ll take your feedback seriously to improve how we communicate its details in the future.
If there’s anything we can do to help resolve your concerns or assist further,
Aug 28, 2025
After test driving the car for our son,
we had to arrange for him to come
from another city specifically to drive
it and buy it. We were in constant
contact with our salesman. The day
our son arrived I received 3 emails
and texts confirming our
appointment to see the car. While on
our way to the airport, we got a text
from Trust auto saying the car had
been sold online. This system is
crazy. Buying a car is stressful
enough. We went to another dealer
that day and bought a car. Never
again for Trust Auto.
Sep 2, 2025
Response from current dealership:
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must have been to arrange everything for your son, only to find the vehicle sold at the last moment.
While our inventory is available both in-store and online, sometimes vehicles do sell quickly through our online channels. That said, we acknowledge this caused a lot of inconvenience and added stress — which is never what we want for our customers.
We appreciate you considering us and will use your feedback to improve our communication and reservation process moving fo
More ...
While our inventory is available both in-store and online, sometimes vehicles do sell quickly through our online channels. That said, we acknowledge this caused a lot of inconvenience and added stress — which is never what we want for our customers.
We appreciate you considering us and will use your feedback to improve our communication and reservation process moving fo
Aug 27, 2025
Excellent customer service
Aug 29, 2025
Response from current dealership:
We really appreciate your feedback! It’s wonderful to know you were happy with our customer service. Don’t hesitate to reach out if you need anything in the future.
Aug 29, 2025
Response from current dealership:
Thanks so much for sharing your experience! We’re delighted to hear our sales rep made your visit enjoyable and helpful. Your feedback means a lot to us—please let us know if there’s anything else we can do for you in the future.
Aug 29, 2025
Response from current dealership:
Copilot said: Thank you for your feedback! We believe
Thank you for your feedback! We believe in being honest and upfront with our customers, so we’re glad you noticed. If you have any questions or need anything in the future, we’re here for you!
Thank you for your feedback! We believe in being honest and upfront with our customers, so we’re glad you noticed. If you have any questions or need anything in the future, we’re here for you!
Aug 29, 2025
Response from current dealership:
Thank you so much for your kind words! We’re glad you had a great experience with our service and follow-up. If you need anything else, we’re always here to help!
Jul 9, 2025
Great service and good price for trade in. David Prieto was helpful start to finish.
Jul 10, 2025
Response from current dealership:
Thank you! We're happy to hear you received great service and a fair trade-in offer. David Prieto will be glad to know he made the process smooth from start to finish. Enjoy your new vehicle!
Jul 10, 2025
Response from current dealership:
Thank you! We're glad to hear Kate provided a great experience. We'll be sure to pass along your kind words to her!
I ended up purchasing the 350 EQB from David here. I was glad I went with Trust auto. It seemed a little uncertain from the look of the dealership and area, but they do a lot of volume with multiple auction brands. If you’re looking for a potentially good deal, checking their inventory would be wise.
Jul 10, 2025
Response from current dealership:
Thank you for your honest review! We're glad you gave Trust Auto a chance and that David was able to help you with your EQB 350 purchase. We understand first impressions can vary, but we’re proud of the volume we do and the great deals we’re able to offer. Enjoy your new vehicle, and thank you for choosing us!
Was ready yo buy car. Sent pix of our BMW trade in.
Car was sold and they never told us of even gave us first right of refusal! Don't seem to care about clients, just $$$! They knew I wanted that car!!!
Jun 17, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re sorry the vehicle you were interested in was sold before things could be finalized. At Trust Auto, we always do our best to assist every customer and ensure a fair process. Unfortunately, due to high demand, some vehicles do sell quickly. While we understand your frustration, please know that our team works hard to provide timely communication and great service. If there’s anything else we can help you with, we’d be happy to assist.
Awesome dealership! Even though I was ultimately unable to purchase a vehicle from them at the time, they were all very friendly,polite, and were willing to work with me in every way possible.
May 23, 2025
Response from current dealership:
Thank you for your kind words! We’re glad our team could be friendly and flexible, even if the timing wasn’t right. Whenever you’re ready, we’d love to help you find the perfect vehicle—just give us a call! ✨
May 23, 2025
Response from current dealership:
Thank you! We’re thrilled to hear you think we’re great. If you ever need anything, just let us know!
Two independent individuals responded with documents and records requested within hours. Good show!
May 23, 2025
Response from current dealership:
Thank you for the great feedback! We’re glad our team could get those documents to you so quickly. If there’s anything else you need, just let us know!
While another person was lucky enough to buy this vehicle last week, Blad was so nice to converse with.
May 13, 2025
Response from current dealership:
Thank you for your kind words about Blad! We’re sorry the vehicle sold before you got here, but Blad would be happy to help you find a similar one. Feel free to call or text us anytime at (443) 552-3131.
They worked very hard to try and find financing that would work for the budget that I set and the time frame
that I wanted.
May 5, 2025
Response from current dealership:
Thought for a second
Thank you for your feedback! We’re glad our team could find financing that fit your budget and timeframe. If you need anything else, just let us know!
Thank you for your feedback! We’re glad our team could find financing that fit your budget and timeframe. If you need anything else, just let us know!
Yes this dealer was very good they got in contact with with me and a few times because I couldn't answer the phone when they call but finally they got in contact with me and they even text me a few times so I'm going to say they were pretty good and they want to make a good deal with you thank you
May 5, 2025
Response from current dealership:
Thought for a couple of seconds
Thank you for the feedback! We’re glad our team stayed in touch until we connected. We look forward to helping you find an awesome deal—just let us know how we can assist!
Thank you for the feedback! We’re glad our team stayed in touch until we connected. We look forward to helping you find an awesome deal—just let us know how we can assist!
**Buyer Beware**
This vehicle has serious leaking from the sun roof- passenger side soaked in the ceiling with horrible staining!
I drove 1.5 hours each way ( they knew I needed to make arrangements for my special needs son) and still decided NOT to be transparent about such a serious problem.
Not only that- they had the audacity to raise the price when I said I couldn’t purchase a vehicle with that much damage and an active leak- it would need to be repaired. They said the price would change as a result. Mind you, I called numerous times about this vehicle and drove 3 hours in total to see it. Not once did they mention this serious issue. Do not waste your time!
Jun 17, 2025
Response from current dealership:
We appreciate your feedback and understand your frustration. We regret that the vehicle did not meet your expectations. We're a bit confused because in your review you stated that you identified the leak and requested the repair. This happened when we discussed the price change due to the leak. If we hadn't been up front about this we would like to know, please tell us.
Been dealing with Scott and he has been awesome!! Been returning phone calls and text .
Everything has been AWESOME !
May 5, 2025
Response from current dealership:
Thought for a couple of seconds
Thank you so much for your kind words! We’re thrilled Scott was able to help and will be sure to share your praise with him. If you ever need anything else, don’t hesitate to reach out!
Thank you so much for your kind words! We’re thrilled Scott was able to help and will be sure to share your praise with him. If you ever need anything else, don’t hesitate to reach out!
May 5, 2025
Response from current dealership:
We’re sorry to hear that our financing team didn’t fully address your questions. Your experience matters to us, and we’d like the opportunity to make it right. Please give our Finance Manager a call directly at (443) 552-3131 or email finance@trustauto.com so we can answer your questions and find the best solution for you.
Very responsive, kind, and helpful. Distance was a factor so I didn't go forward even though they had exactly what I wanted.
Apr 1, 2025
Response from current dealership:
thank you for your kind words! We're so glad you appreciated our transparency and the quality of your vehicle. Looking forward to serving you again at Trust Auto in Sykesville!
Feb 26, 2025
Very responsive, polite, concerned!
Apr 1, 2025
Response from current dealership:
We're glad to hear about your positive experience with Victor at Trust Auto in Sykesville. Your kind words mean the world to us!
Apr 1, 2025
Response from current dealership:
We’re glad to hear you had a great experience at Trust Auto. Minh will be pleased to know he made an impact. We appreciate your recommendation!
Feb 8, 2025
Thumbs up!
Feb 17, 2025
Response from current dealership:
Thank you for your awesome review! ⭐️ We really appreciate your support.
Feb 7, 2025
Great continued contact emails and phone calls. I was slow to make a decision and lost the vehicle deal.
Feb 17, 2025
Response from current dealership:
Thank you for your feedback! We’re glad you appreciated our efforts to stay in touch, and we’re sorry the deal didn’t work out. If you ever find another vehicle that catches your eye, we’d be happy to assist you again!
Jan 7, 2025
Response from current dealership:
Thanks for choosing Trust Auto for your automotive needs in Sykesville! We appreciate your 5-star rating and hope to see you again soon.
Best Regards,
Trust AutoTeam
Best Regards,
Trust AutoTeam
Very helpful, I haven’t purchased with them yet but they have a plentiful and high quality inventory.
Jan 7, 2025
Response from current dealership:
Thank you for the stellar review! We're thrilled to hear about your positive experience with Trust Auto in Sykesville. We're glad Max could assist you seamlessly. We appreciate your recommendation!
Jan 7, 2025
Response from current dealership:
Thank you for the awesome 5-star review! We're thrilled to hear about your positive experience with Trust Auto in Sykesville. We're here for all your automotive needs!
#Usedcarsforsale #Cardealership #Ford #Chevy #BMW #Ram #SuperDuty #UsedTruck #UsedSUV #usedcars
#Usedcarsforsale #Cardealership #Ford #Chevy #BMW #Ram #SuperDuty #UsedTruck #UsedSUV #usedcars
Jan 7, 2025
Response from current dealership:
Thank you for choosing Trust Auto in Sykesville for your automotive needs. We look forward to serving you again!
#Usedcarsforsale #Cardealership #Ford #Chevy #BMW #Ram #SuperDuty #UsedTruck #UsedSUV #usedcars
Best Regards,
Trust AutoTeam
#Usedcarsforsale #Cardealership #Ford #Chevy #BMW #Ram #SuperDuty #UsedTruck #UsedSUV #usedcars
Best Regards,
Trust AutoTeam
Called to schedule a test drive and day of the test drive I was unable to make the appointment and I called to reschedule and was given a and before the day arrived I was contacted by the GM who left me a nasty voice mail who was upset stating I never came to see the vehicle and they were holding this car specifically for me and to see if they can put it back for sell for other customers. I then called back and stated the car was over value and he decided to argue with me asking am I going to buy the vehicle or not.
Dec 18, 2024
Response from current dealership:
Dear Jerian,
Thank you for taking the time to share your experience. I truly regret to hear about your interaction and would like to extend my sincerest apologies for any frustration or discomfort caused.
At Trust Auto, we strive to provide a positive and professional experience for all our customers, and it is clear that in this instance, we fell short. Your feedback is important to us, and I will ensure that this situation is thoroughly reviewed to understand what happened and to make improvements moving forward.
I understand your concerns regarding the communication and pricing of
More ...
Thank you for taking the time to share your experience. I truly regret to hear about your interaction and would like to extend my sincerest apologies for any frustration or discomfort caused.
At Trust Auto, we strive to provide a positive and professional experience for all our customers, and it is clear that in this instance, we fell short. Your feedback is important to us, and I will ensure that this situation is thoroughly reviewed to understand what happened and to make improvements moving forward.
I understand your concerns regarding the communication and pricing of
Nov 4, 2024
They reached out and were polite.
Apr 1, 2025
Response from current dealership:
Thank you for your 5 star review!
BUYER BEWARE - In the small print you will see $499. processing fee - " Not required by law " - in the
case of the vehicle we discussed there was an additional $795. " freight fee". The vehicle was acquired
by dealer in Georgia and transported to dealer site in Maryland = $795. is exorbitant for this distance -
dealers get discounts also. This is on top of the sales price - and speaking of sales price = this vehicle
is $5000 above Kelly Blue Book average - based on its VIN & mileage & condition. It has been in
accident - this dings the price also... In dealing with sales rep - I made offer and I got no response
budging on their price ...It's all good - another will pop up elsewhere - just beware of this kind of mark
up and costs - Best of Luck - DDD
Dec 18, 2024
Response from current dealership:
Dear Don,
Thank you for taking the time to share your feedback. We take customer concerns seriously and would like to provide some clarity on the points you’ve raised.
Processing Fee: Our $499 processing fee is a standard charge that helps cover administrative costs, including documentation preparation and compliance with regulations. While not required by law, it is a common industry practice, and we ensure full transparency by disclosing it in the purchase process. As a Metter of a fact Processing fees permitted by State of Maryland was recently increased starting July 1st 2024 t
More ...
Thank you for taking the time to share your feedback. We take customer concerns seriously and would like to provide some clarity on the points you’ve raised.
Processing Fee: Our $499 processing fee is a standard charge that helps cover administrative costs, including documentation preparation and compliance with regulations. While not required by law, it is a common industry practice, and we ensure full transparency by disclosing it in the purchase process. As a Metter of a fact Processing fees permitted by State of Maryland was recently increased starting July 1st 2024 t
Oct 9, 2024
Response from current dealership:
Thank you for choosing Trust Auto in Sykesville for your automotive needs. We appreciate your 5-star rating and kind words.
Sep 13, 2024
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us at Trust Auto. Our team is always here to provide helpful and responsive service. If you ever need anything in the future, don't hesitate to reach out! Safe driving!
Sep 18, 2024
Response from current dealership:
Thanks for the review! We're glad you had a great experience and appreciated our transparent pricing. Let us know if you need anything else!
I didn't buy from but I wanted to I feel like I missed a good deal I was 700 miles away
Sep 18, 2024
Response from current dealership:
Thank you for giving us a chance! We're glad to hear that our staff made a positive impression on you. We understand that finding the perfect vehicle is a journey, and we hope to assist you again when the time is right. Safe travels and best wishes on your car search!
Aug 18, 2024
Jason the salesperson went out of his way to help me. The process was easy and we made a deal the same day
Sep 18, 2024
Response from current dealership:
Thank you for giving us a chance! We're glad to hear that our staff made a positive impression on you. We understand that finding the perfect vehicle is a journey, and we hope to assist you again when the time is right. Safe travels and best wishes on your car search!
Aug 17, 2024
fast response with follow up.
Sep 18, 2024
Response from current dealership:
Thank you for your positive feedback! We're glad to hear that our team provided fast responses and followed up effectively. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Really great experience, very professional and price posted was the actual price. No bate and switch like so many other dealers on here.
Aug 2, 2024
Response from current dealership:
Thanks for the review! We're glad you had a great experience and appreciated our transparent pricing. Let us know if you need anything else!
Jun 28, 2024
Contact me and discussed my trade over the phone, sent pictures and for a value. Pretty easy, good communication. Didn’t purchase a vehicle through them
Aug 2, 2024
Response from current dealership:
Thanks for the review! We're glad you had a great experience and appreciated our transparent pricing. Let us know if you need anything else!
Thanks for reaching out and sharing your experience! We're glad the process was easy and communication was good. If you ever decide to purchase a vehicle in the future, we'd love to assist you. Feel free to contact us anytime!
Thanks for reaching out and sharing your experience! We're glad the process was easy and communication was good. If you ever decide to purchase a vehicle in the future, we'd love to assist you. Feel free to contact us anytime!
Aug 2, 2024
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that Jason provided you with excellent service. We'll be sure to pass along your appreciation to him. If you need any further assistance, don't hesitate to reach out!
Aug 2, 2024
Response from current dealership:
Thank you for the review! We're glad to hear you had a great experience. If there's anything else we can do for you, just let us know!
Very good, conveniently used text messaging as requested by me. This enabled
communication while I was at work
Aug 2, 2024
Response from current dealership:
Thanks for the feedback! I'm glad we could accommodate your request to communicate via text messaging. If there's anything else we can do to help, feel free to reach out!
Aug 2, 2024
Response from current dealership:
Thank you for the review! We're glad to hear you had a great experience. If there's anything else we can do for you, just let us know!
Aug 2, 2024
Response from current dealership:
Thanks for the review! We're glad you had a great experience and appreciated our transparent pricing. Let us know if you need anything else!
Apr 3, 2024
Very helpful
Aug 2, 2024
Response from current dealership:
Thanks for the review! We're glad you had a great experience and appreciated our transparent pricing. Let us know if you need anything else!
They have been very accommodating. They sent me a copy of the sticker. They sent me pictures of the car that they took. They followed up every other day to see if I wanted anything else. I worked with Jylia and Max. I'm
driving 350 to go see the car. I want to drive it before buying. They offered to deliver the car.
Aug 2, 2024
Response from current dealership:
Thanks for sharing your experience! We’re glad to hear that Jylia and Max have been helpful and accommodating. We hope your visit goes smoothly and that the car meets your expectations. If you have any other questions or need further assistance, feel free to reach out. Safe travels!
Feb 29, 2024
I didn’t buy the car but the dealer was great at answering all my questions!
Aug 2, 2024
Response from current dealership:
Thank you for the feedback! We're glad to hear that we could answer all your questions. If you ever decide to look for another car, we’d be happy to help. Feel free to reach out anytime!
Show older dealer reviews 452
Aug 2, 2024
Response from current dealership:
Thank you for the review! We're glad to hear you had a great experience. If there's anything else we can do for you, just let us know!
Aug 2, 2024
Response from current dealership:
Thank you for the feedback! We're glad to hear that we could answer all your questions. If you ever decide to look for another car, we’d be happy to help. Feel free to reach out anytime!
Feb 6, 2024
Kate was the best Salesperson I ever had the pleasure to work with . She was extremely pleasant and professional. Explain everything to me and was patient. Couldn't get the deal done but the experience was one of the best. Kate made the difference.
Aug 2, 2024
Response from current dealership:
Thank you for the kind words! We're thrilled to hear that Kate provided you with such a positive experience. Even though the deal didn't work out, we're glad Kate made a lasting impression. If you ever decide to give it another try, we'd love to assist you again!
Aug 2, 2024
Response from current dealership:
Thanks for the great feedback! We're glad you like the pickup truck and that we could respond to you promptly. If you have any more questions or need assistance, feel free to reach out.
Aug 2, 2024
Response from current dealership:
Thank you for the review! We're glad to hear you had a great experience. If there's anything else we can do for you, just let us know!
I got mixed information about pricing from the sales staff there, confusing; we could not seal the deal for that reason; I felt pressured to sign papers without the car being ready to take home.
Aug 2, 2024
Response from current dealership:
Thanks for the review! We're glad you had a great experience and appreciated our transparent pricing. Let us know if you need anything else!
Worst experience ever. Promised to deliver truck one day and then they couldn’t. They need it to get funded before they can release then they said they didn’t have plates ready. They would provide an exact date when van was going to get delivered. Not buying another truck from them
Dec 18, 2024
Response from current dealership:
Dear Willmar,
Thank you for your feedback, and we sincerely apologize that your experience did not meet your expectations. We understand how important timely delivery is, especially for a purchase as significant as a truck, and we’re sorry for any inconvenience caused.
Regarding your concerns:
Funding Before Delivery: To ensure a smooth and secure transaction, we require funding to be finalized before releasing vehicles. This is a standard industry practice aimed at protecting both our customers and the dealership, ensuring there are no financial discrepancies.
Plates Readine
More ...
Thank you for your feedback, and we sincerely apologize that your experience did not meet your expectations. We understand how important timely delivery is, especially for a purchase as significant as a truck, and we’re sorry for any inconvenience caused.
Regarding your concerns:
Funding Before Delivery: To ensure a smooth and secure transaction, we require funding to be finalized before releasing vehicles. This is a standard industry practice aimed at protecting both our customers and the dealership, ensuring there are no financial discrepancies.
Plates Readine
was contacted promptly about a visit duriing thanksgiving week by Vlad. Very polite and informative. So far so good.
Aug 2, 2024
Response from current dealership:
Thank you for the feedback! I'm glad you appreciated our quick response and that we didn't hound you. If you need anything else or have any questions, just let us know. We're here to help!
Nov 10, 2023
Dealer response virtually immediate. Followup great. Sale potential.
Aug 2, 2024
Response from current dealership:
Thank you for the review! We're glad to hear you had a great experience. If there's anything else we can do for you, just let us know!
Levi and ADI were unbelievable the entire process. They worked with me as a first time buyer and were more than helpful in assuring I got the vehicle I had been searching months for.
Sep 18, 2024
Response from current dealership:
Thank you for giving us a chance! We're glad to hear that our staff made a positive impression on you. We understand that finding the perfect vehicle is a journey, and we hope to assist you again when the time is right. Safe travels and best wishes on your car search!
Sep 1, 2023
Responded within a reasonable timeframe with requested video and follow up.
Sep 5, 2023
Response from current dealership:
Thank you for your feedback! We strive to be prompt and provide the information our customers need. We're pleased that our team was able to assist you in a timely manner. If you have any other questions or require further assistance, please don't hesitate to reach out.
Kind of disappointing. When schedules a vehicle appraisal that ending up being 2 1/2 hours late so i wasn't available. We rescheduled and
they never followed through. Gave up.
Sep 5, 2023
Response from current dealership:
We're truly sorry to hear about your experience. Timeliness and respect for our customers' schedules are crucial, and we regret that we fell short in your case. We understand the frustration, and we sincerely apologize for any inconvenience caused. Please let us know if there's any way we can make amends or assist you in the future. We appreciate your feedback, as it helps us improve our services.
Sincerely,
The Trust Auto Team
Sincerely,
The Trust Auto Team
Sep 5, 2023
Response from current dealership:
Thank you for giving us a chance! We're glad to hear that our staff made a positive impression on you. We understand that finding the perfect vehicle is a journey, and we hope to assist you again when the time is right. Safe travels and best wishes on your car search!
The salesmen that I spoke with off and on were very patient and were not pushy. I didn't end up buying the vehicle but was happy with the interactions I had with this dealership.
Sep 5, 2023
Response from current dealership:
Thank you for sharing your experience! We believe in providing a relaxed and respectful environment for our customers to make informed decisions. We're pleased to hear that our salesmen left a positive impression on you. Should you ever be in the market again or need assistance, don't hesitate to reach out. Safe travels!
Warm regards,
The Trust Auto Team
Warm regards,
The Trust Auto Team
Jul 6, 2023
Great experience very professional highly recommend very quick response time will definitely recommend anyone looking to by a new vehicle to try Car Gurus
Sep 5, 2023
Response from current dealership:
Thank you for your glowing review! We're thrilled to hear that you found our service prompt and professional. Your recommendation means a lot to us.
Jun 19, 2023
Bought this truck good service from all
Sep 5, 2023
Response from current dealership:
Thank you for choosing Trust Auto! We're thrilled to hear you had a good service experience with our team. Enjoy your new truck and should you need any assistance in the future, just remember we're here for you. Safe travels on the road! ✨
Sep 5, 2023
Response from current dealership:
Thank you so much for the 5-star rating! We truly appreciate your trust and confidence in our service. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Enjoy your journeys ahead!
Very easy to work with and my salesman Keith was very knowledgeable and made the transaction a breeze. I would highly recommend Keith and his dealership to anybody
Sep 5, 2023
Response from current dealership:
Thank you for your glowing feedback! It's wonderful to hear that Keith provided you with such a seamless experience. We pride ourselves on our knowledgeable team and straightforward process. Your recommendation is the highest compliment we could receive. If you ever need anything in the future, remember we're here for you. Safe travels!
Sep 5, 2023
Response from current dealership:
Thank you for sharing your positive experience! It's great to hear that Greg was there to assist you and provided timely responses. If you ever need further assistance or have more questions, don't hesitate to reach out.
Very pleasant experience. Helpful with financing, detailed about cosmetic blemishes, and most importantly I felt they were honest and transparent with me throughout the whole process.
Sep 5, 2023
Response from current dealership:
Thank you for your kind feedback! We take great pride in being transparent and honest with our customers. It's fantastic to hear that our team was helpful and detailed in ensuring you had all the information you needed.
Wish I could give less than 1 star. First truck broke down one block… ONE BLOCK FROM THE LOT FOR A TEST FOR A TEST DRIVE!!!! Then we go to try another truck, not exactly the best, but would work. Go in to talk, and the sales person REFUSES to even adjust the price EVEN AFTER ISSUES WERE POINTED OUT ON THIS VEHICLE AS WELL!!! Drove over an hour l, won’t be making that mistake again. Thanks for the wasted time. Take your money elsewhere!
Sep 5, 2023
Response from current dealership:
We're deeply sorry to hear about your experience. It is certainly not reflective of the standards we aspire to maintain. We apologize for the inconvenience and frustration you experienced during your visit. Please know that we take feedback seriously and will discuss these concerns with our team to improve our processes and ensure this doesn’t happen again. If you're open to it, we'd like the opportunity to discuss this further and see how we can make things right. We truly value every customer and hope to have another chance to earn back your trust.
Mar 19, 2023
The car was sold the next day I enquire they have good service and they have offered good price for my trade in
Sep 5, 2023
Response from current dealership:
Thank you for your understanding and kind words! While we're sorry that the car was sold, we're glad to hear that you found our service and trade-in offer satisfactory. We always aim to provide competitive deals for our customers.
Sep 5, 2023
Response from current dealership:
Thank you for considering us! We understand the importance of convenience and purchasing closer to home. Should you ever need assistance or have questions in the future, don't hesitate to reach out. Wishing you all the best with your new vehicle and safe journeys ahead!
Salesperson got back to me immediately, answered all questions honestly. We decided not to pursue vehicle
because of minor accident and interior color.
Sep 5, 2023
Response from current dealership:
We appreciate your interest in our dealership and taking the time to interact with us. Your feedback means a lot! While we understand that the vehicle in question didn't meet your specific needs, we're here for you should you wish to explore other options in the future.
Sep 5, 2023
Response from current dealership:
Thanks for letting us know! We strive to be proactive in reaching out to potential customers to ensure all queries are addressed. If you have any further questions or need more information, feel free to share.
Sep 5, 2023
Response from current dealership:
We're glad to hear that! It's our priority to ensure our customers receive prompt and accurate information. If you have any more questions or require further assistance, please don't hesitate to reach out. Happy driving!
The dealer was super helpful and checked in with me, love the customer service and advice I was given as a first time car buyer!!
Dec 16, 2022
Response from current dealership:
Thank you for sharing your first time car buying experience that you had with Trust auto.
This was a great purchase for me, I asked Nick for more pictures, even some of underneath the vehicle, he did almost immediately, and they gave me a great loan rate also compared to the last dealer that I bought from. The delivery was top notch also, and then when I got the van it was flawless, no hidden "gotchas". It was great. Thank you Trust Auto!
Dec 16, 2022
Response from current dealership:
It was a pleasure helping you with your car buying needs. Thank you for your business.
I enjoyed meeting with Scott, he was very helpful and knowledgeable. There was no pressure, Kate was also very nice. I would recommend this dealership if given the opportunity.
Dec 16, 2022
Response from current dealership:
Thank you David. Your 5 star review means a lot.
Dec 16, 2022
Response from current dealership:
Thank you for your 5 star review.
Dec 16, 2022
Response from current dealership:
Thank you Becky. Your 5 star review is appreciated.
Sep 11, 2022
Dealer responded but could not answer my questions as to why there was an bump price on top of asking price. 800.00 additional for PDI 400 doc fees and of course taxes. I understand taxes and doc fees but not the 800.00 pdi fees. It’s for a warranty that I did not ask for
Dec 16, 2022
Response from current dealership:
Hi John. I'm not sure who your salesman was but all my fees are listed on every advertisement that we have. Each dealership has their own fees for doing business. I have seen even higher from different dealerships from across the United States. My management staff is more than willing to explain any of our fees to you in detail. As a part of our transparency we list all additional fees on every advertisement platform that we use.
Sep 14, 2022
Response from current dealership:
Thank you.
Aug 16, 2022
They were great to deal with
Sep 14, 2022
Response from current dealership:
Thank you Jeff.
Very professional and helpful with the process of How the program works on getting the right vehicle and having it delivered to my home.
Dec 16, 2022
Response from current dealership:
Thank you for your 5 star review.
Dec 16, 2022
Response from current dealership:
Thank you Bridgett. Welcome to the Trust auto family'
Dec 16, 2022
Response from current dealership:
Thank you Craig.
Dec 16, 2022
Response from current dealership:
Thank you Zhongyuan. I'm happy to hear that my staff was able to help you in a timely manner.
Jun 27, 2022
Busy place, responded with requested info. Would rate them very good!
Dec 16, 2022
Response from current dealership:
Thank you for your very good rating Frank.
Jun 17, 2022
Helpful
Dec 16, 2022
Response from current dealership:
Thank you Dustin. I'm glad my staff was helpful.
Jun 14, 2022
Very nice and quick to respond to emails
Dec 16, 2022
Response from current dealership:
Thank you Tammy.
The car was listed with leather seating but when the car was delivered to me they were cloth. The vehicle seems to be in good running condition so far. The online buying process was simple. I give 4 stars because of the seating misprint.
Dec 16, 2022
Response from current dealership:
Thank you Darryl. Hopefully next time we will earn 5 stars from you.
Dec 16, 2022
Response from current dealership:
Thank you for your 5 star review.
May 20, 2022
I bought a truck site unseen from 7 states away but my salesman jason was amazing he sent me close up pictures and answered ever question I had! What a great place to deal with!
Dec 16, 2022
Response from current dealership:
Thank you Brandon for trusting our dealership to help you with your car buying needs.
very good, bought a van from them, great deal... A 2016 Pro Master Cargo Van, not the Ford Transit...
Dec 16, 2022
Response from current dealership:
Thank you Reverend Lester. Congratulations on your new 2016 Pro master.
Clutch went bad the very next day. I got stranded
and dealer refused to help in any way. Would not
recommend this dealership to anyone.
Dec 16, 2022
Response from current dealership:
Hi, each vehicle that we sell comes with a 30 day or 1000 mile warranty. If your clutch went bad within the first 30 days of ownership we would be inclined to fix it unless the clutch showed evidence of user abuse. You can reach out to my sales manager to help resolve any issues that you have had with your vehicle.
It went well. I got a chance to test drive the truck, was sastisfied, and bought it.
Sep 5, 2023
Response from current dealership:
That's fantastic to hear! We're delighted you had a positive experience and found a truck that met your needs.
Apr 23, 2022
Just the right amount of contact surrounding a potential purchase.
Dec 16, 2022
Response from current dealership:
Thank you Brian.
Great Team of people to work with would deftly buy from them again or send anyone looking for honest fair
people to work with there !!
Sep 5, 2023
Response from current dealership:
Thank you so much for your kind words and trust in our team! We're delighted to have met your expectations and appreciate the recommendation. If you or anyone you know ever needs assistance in the future, we're here to help. Safe and happy driving!
Apr 6, 2022
Great effort from them to assist me in getting the sale through.
Sep 5, 2023
Response from current dealership:
Thank you Derick!
Apr 2, 2022
Great experience with Trust Auto and with Keith who assisted me with purchasing this vehicle. Keith even was nice enough to correspond with me outside of business hours to answer my questions about the vehicle and was quick to respond. He sent me a walk-around video of the vehicle inside and out, and the whole process was simple! I drove 3 hours to purchase and pick up, and really enjoy my new ride! (Lots of thanks to Keith!)
Sep 5, 2023
Response from current dealership:
That's fantastic to hear! We're elated that Keith and the Trust Auto team provided a memorable and efficient car-buying experience for you. It's essential for us to go the extra mile for our customers, and it's great to know that our efforts paid off.
Mar 28, 2022
I had an excellent experience with Trust Auto. Nicholas Fulton, my sales rep, was attentive and responsive and went the extra mile to provide
videos of the car and answer all my many questions. I never thought an online car purchase and delivery could be so quick and easy. I would
highly recommend Trust Auto and especially Nicholas Fulton. He is the best!
Dec 16, 2022
Response from current dealership:
Thank you Alice.
They were very professional sent me videos n more pictures of the car unfortunately the color wasn’t what I wanted it
Mar 26, 2022
Response from current dealership:
Thank you so much, the review means a lot.
Mar 22, 2022
Dealership was very friendly and clean, negotiated a good deal for trade and were prompt with paperwork.
Mar 26, 2022
Response from current dealership:
Thank you James, congratulations on your newest purchase.
After having a communication issue, this dealer went the extra mile to make it right. Thank you.
Mar 26, 2022
Response from current dealership:
Thank you Brian, we are happy to hear that the problem was resolved.
Found a car I was interested in. When I called to ask the sales rep some details about the car, I got very short answers. I asked specifically about any damage, defects, or known issues and the sales rep said they take pictures of all defects and post them with the listing. There weren’t any pics of defects so I figured this car was in very good physical condition until I got there and there were multiple deep scratches, dents, cracked headlight, and the best of all….14” piece of duct tape where a piece of molding was missing from.
We took our business elsewhere and receive a phone call a couple days later from a sales manager asking if we were still interested in the car. I explained to him my experience and he strait you hung up on me! Would NEVER recommend this dealership
Mar 14, 2022
Response from current dealership:
Aaron can you please help us figure out who you are and where this review is coming from?
Feb 17, 2022
If I could give less than one star, I would. Response via email was very slow. The salesman did not disclose all
added fees even after I had requested those in writing. At one point they tried to raise the price above what they had
quoted me in writing. I finally got what the salesman said was the full disclosure of all costs. I made an offer and it
was accepted. Then, the salesman reneged because he said the sales manager didn't realize I had already included
the $574 shipping charge even though it was plainly visible in my offer. That meant they wanted more than my offer,
which they had already accepted. Finally, the final straw was when I was sent the Retail Purchase Agreement. They
had added two new extra charges they had never mentioned before. I told them to forget the sale. They did not fully
disclose all extra fees and refused to explain why these fees should apply to me. It was a horrible buying experience.
Feb 18, 2022
Response from current dealership:
Ken, after reviewing the records of your contact with Trust Auto we do not feel this is a fair review . A member of our management team is also trying to get a hold of you. Please call us.
OK, I' must truly say my experience with this dealership ship so far is a very good one .Ross was the gentleman that I was working with he is very patient but he gets the job done... We'll give an update later .
Feb 18, 2022
Response from current dealership:
Thank you Terryl. We really appreciate your great review. Welcome to the Trust auto family.
Communication was good. Overall time was lengthy even though I was pre-approved with Westlake it took days to hear back from Trust Auto.
I went to another dealer that had a similar van listed on this site and drove away the same day financed through Westlake.
Jan 18, 2022
Response from current dealership:
Hi Charles, I have researched your deal. Your approval from Westlake required you to trade in your open auto loan and was $8000 less than what was needed to buy that van. My salesman offered you the ability to put a deposit to hold the van after letting you know what was needed for WestLake but you declined. I am glad that you were able to find a van that worked for your pre-approval.
Jan 6, 2022
Very responsive and nice to deal with. However, I chose a different car from a different dealer.
Jan 18, 2022
Response from current dealership:
Thank you for the 5 star review. Hopefully next time we will be able to earn your business.
Quick responses from Mark Russo. Haven't made it in yet (they are closed for the holidays)
Jan 18, 2022
Response from current dealership:
Thank you for the review.
Dec 16, 2021
very responsive
Jan 18, 2022
Response from current dealership:
Thank you for your review.
Dec 11, 2021
An excellent experience. I would buy from them again.
Dec 13, 2021
Response from current dealership:
Thank you Rick, for the 5 star review. Welcome to the Trust auto family!
Called to set up appt to drive 600 miles to buy this vehicle and the next day it was 3000 dollars more and shipped to new Jersey. Seems a little shady to me
Dec 11, 2021
Response from current dealership:
Hi Mandell, I'm not sure what exactly seemed a little shady to you but prices do change daily for many different reasons. I'm sure you were notified that the vehicle has been sold before you made a 600 mile trip. From my records the last contact we had from you was on 11/29. Trust auto does not hold any vehicles without all numbers being agreed upon first. Thank you!
Jan 18, 2022
Response from current dealership:
Thank you for your review.
Jan 18, 2022
Response from current dealership:
Thank you for your review.
Nov 27, 2021
Response from current dealership:
Thank you for your five star review!
Nov 21, 2021
Super Quick Response and Very Helpful!
Nov 27, 2021
Response from current dealership:
Thank you for your review!
Brian was the GREATEST help in my car buying experience. He took the time to make sure I got a car I loved!
Nov 1, 2021
Response from current dealership:
Thank Raven, for choosing Trust auto as your used car dealership!!!
Oct 1, 2021
Contacted me quickly and kept me in the loop while I made a decision. I will remember this Dealer.
Oct 1, 2021
Response from current dealership:
Thank you for your review Patrick. Welcome to the Trust auto family.
Sep 25, 2021
I viewed one closer to have but they reached out in a timely manner and seem very professional
Sep 27, 2021
Response from current dealership:
Thank you for your 5 star review. We appreciate your business.
Sep 21, 2021
Quick response
Sep 21, 2021
Response from current dealership:
Thank you for the 5 star review.
Sep 20, 2021
If I could give this a zero I would. I emailed about a 2500HD truck that they had listed Inquiring why it says out of state sale only. Asking what was
deleted off the vehicle. In there response to me it they said it was straight piped. That doesn't explain what was takin off. I then said so the def system
was removed. His response was then and I quote "Yes usually when the car is straight pipe def system is usually been deleted" The guy was very
arrogant and unprofessional!
First off cars don't have DEF system! They better get some employees that are more professional and know what they are talking about!
Sep 21, 2021
Response from current dealership:
Hi Brett, I have done some research and could not find you in my CRM ( customer relationship management system). I would like to speak with you about your experience with my salesman. Feel free to call me direct at 443-426-4405 sales manager Myron. Thank you.
Sep 2, 2021
Parker was most helpful. Sent me great videos of vehicle. Answered all questions. Offered me an Uber from the Baltimore airport to the dealership. Fairly priced. I have not decided to purchase as of yet but did not feel pressured. I had asked him
About shipping and his answer was “It’s $1.50” which I did not understand that was per mile shipped so we both laughed. So far it’s been the best experience as far as looking at cars.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Aug 26, 2021
Dealer was very quick to respond, unfortunately car was already sold.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Representative was polite and informative. I only wish I could've been in the budget for the vehicle it's a few k over my max... didn't hurt to ask
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
my wife and son looked at the truck for me and did a video tour for me as i am currently deployed overseas. price was right and they fixed the air conditioing as a condition of the purchase. very happy with experience
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jul 24, 2021
Brian was awesome completely satisfied customer. this is a no nonsense no haggling dealership. they got me and awesome rate on a beautiful Ram 3500 Dually and I couldn't be happier. they even delivered it to my house (I live nearby but they didn't have to do that). if you are looking for quality used cars and trucks high end vehicles as well shop at Trust auto.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jul 19, 2021
Nice enough folks, solid selection.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jul 13, 2021
The car I bought is in excellent condition. The staff was nice an not pushy. The transaction was seem less.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jun 10, 2021
Followed up same day. Offered assistance.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
May 27, 2021
The salesman (nick) was sarcastic, and I was lied too about the
delivery of the vehicle, it wasnât ready to go when I drove 5+ hours to
pick it up, like I was told it would be, and was lied to again about it.
The truck wouldnât start. It needed batteries. I have had to make
repeated phone calls regarding my title. Itâs been three months, and I
still donât have my tags, and title. VERY DISAPPOINTED with this
dealership!!
May 27, 2021
Response from current dealership:
Hi there "disappointed". Can you update with your name so we can try and see where things went wrong?
Trust Auto was quick to respond my email about my interest in the M5. Unfortunately the car was sold av few days after.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Really didn't work with me.... they were calling and texting like crazy but when they ran my credit I never got a call back little did they know I had a cosigner and 10,000 down
Jan 19, 2022
Response from current dealership:
We are so sorry that you did not have a good experience, we hope to make it better in the near future.
May 9, 2021
They are not organized in their email and telephone responses. Two different salesmen calling, then the emails to follow as well as follow up phone calls after being told that I did not need their services. The biggest concern is that they are not open on Sundays or that particular Sunday so I had to seek other opportunities.
Jan 18, 2022
Response from current dealership:
Hi Eugene, We are not open on Sunday because Maryland laws does not allow a car dealership to be open Saturday and Sunday. So we chose Saturday to be open. My business development center reps help the salesmen follow up with their customers. So we do have more than one person reaching out to you to make sure all you car buying needs have been met.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Apr 20, 2021
Very friendly people and willing to help me out with the truck.
Apr 14, 2021
Answered my questions.
Mar 31, 2021
Response from current dealership:
I Brianna! In todays world, one of our goals is to make the process of purchasing a "new to you" vehicle convenient and easy. Thank you so much for choosing us to
serve your automotive needs. We look forward to you being part of our Trust family for a lifetime!
Trust Auto Team.
serve your automotive needs. We look forward to you being part of our Trust family for a lifetime!
Trust Auto Team.
Mar 27, 2021
Prompt response and follow up.
Mar 30, 2021
Response from current dealership:
Darius - Thank you for stopping by Trust Auto of Sykesville. We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Mar 24, 2021
Response from current dealership:
Hello Guro9T4R83! Thank you for stopping by Trust Auto of Sykesville. We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Mar 9, 2021
Response from current dealership:
Pat - We can't thank you enough for sharing this fantastic feedback so that others will know what it's like to be a customer at Trust Auto of Sykesville. Sorry! that we didn't have what you are looking for, but please visit our website for new arrivals. We hope for the chance to assist you in the future.
Trust Auto Team.
Trust Auto Team.
Mar 5, 2021
Did not not purchase but went out of there way to answer any questions
Mar 6, 2021
Response from current dealership:
Hello Richard Thank you for stopping by Trust Auto of Sykesville. We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Fees are a killer makes these cars not worth the time t go somewhere to buy them. Feels like a bait and switch showing you one price and
then adding more to it by 1200$. I have found similar vehicle at this price and it did not had all the fees and actually have less miles.
Mar 16, 2021
Response from current dealership:
Hello Wu, sorry you feel that way. We do a lot of market research to get our prices. Our prices are lower than average compared to other vehicles with same miles prices years conditions even when you add our dealer fees to the price. We are always willing to go the extra mile to look into the price if you find something you would like to compare. On many occasions it was very easy to justify our price when comparing other vehicles selected. Give us a call and let us know how we can help.
Trust Auto Team.
Trust Auto Team.
Mar 4, 2021
Quick response
Mar 4, 2021
Response from current dealership:
Thank you Margaret for your thoughtful review. We hope to see you again in the future!
Trust Auto Team.
Trust Auto Team.
Mar 4, 2021
Response from current dealership:
Guru9YG93 We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Mar 2, 2021
Very intelligent and they put u the clients business first I like that
Mar 3, 2021
Response from current dealership:
Dear Ainsworth! Thank you for stopping by Trust Auto of Sykesville. We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Mar 3, 2021
Response from current dealership:
James, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again in the future. Have a wonderful day!
Trust Auto Team.
Trust Auto Team.
Feb 19, 2021
Response from current dealership:
Dean - Thank you for stopping by Trust Auto of Sykesville. We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Feb 17, 2021
Trust Auto staff are very friendly, fair and answered all my questions honestly about the vehicle - So far I feel very comfortable in our agreement and highly recommend Trust Auto to anyone looking for an honest deal on their vehicle!
Feb 19, 2021
Response from current dealership:
Hello Dave, we truly appreciate you taking time out of your day to write us a great review. It's wonderful to hear that we helped you get into the right vehicle for you. Thank you so much for your business! We look forward to our continued relationship and seeing you again at Trust Auto of Sykesville.
Trust Auto Team.
Trust Auto Team.
Feb 16, 2021
Very professional they help me in every step and it was a very smooth transaction getting my vehicle home
Feb 19, 2021
Response from current dealership:
Thank you, Melvyn, for leaving Trust Auto of Sykesville a five-star review! We're proud to have earned your continued support and we look forward to taking care of you next time!
Trust Auto Team.
Trust Auto Team.
Feb 14, 2021
We ended up buying car much closer to home, but this sales and service team was amazing! They were quick to respond, answered many questions, shared service records, put the car on a lift and gave us a live virtual tour. I highly recommend them!
Feb 19, 2021
Response from current dealership:
Jackie- We can't thank you enough for sharing this fantastic feedback so that others will know what it's like to be a guest at Trust Auto of Sykesville. We hope for the chance to assist you in the future.
Trust Auto Team.
Trust Auto Team.
Jan 29, 2021
Response from current dealership:
Thank you for stopping by Trust Auto of Sykesville. We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Jan 29, 2021
Response from current dealership:
Thank you, Jim, for leaving Trust Auto of Sykesville a five-star review! We're proud to have earned your continued support and we look forward to taking care of you next time!
Trust Auto Team.
Trust Auto Team.
Communication was great.. however Dealership would not guarantee vehicle would pass my state (PA) inspection.
Jan 30, 2021
Response from current dealership:
Mr. Kee, thank you for your honest review. As much as we would like to guarantee the inspections for every state, we are licensed dealer in Maryland, which requires us to complete a Maryland State Inspection. We do not know the requirements for Pennsylvania State Inspections, therefore we can not guarantee that a vehicle will pass. We're not in the business of lying to our customers, so we won't tell you we will guarantee something that we can't. I hope you can find that acceptable. Best Regards,
Trust Auto Team.
Trust Auto Team.
Jan 29, 2021
Response from current dealership:
Thank you for your thoughtful review. We hope to see you again in the future!
Trust Auto Team.
Trust Auto Team.
Jan 29, 2021
Response from current dealership:
We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Dec 13, 2020
Demanded a credit approval to discuss the price. Should not be in business
Dec 12, 2020
Nice folks
Dec 5, 2020
Very responsive.
Jan 29, 2021
Response from current dealership:
Thank you Steve for taking the time and let us know how we did and we look forward to taking care of you next time!
Trust Auto Team.
Trust Auto Team.
The dealership promptly returned my call the following day. They were very knowledgeable, professional and personable.
Jan 29, 2021
Response from current dealership:
Thank you, for sharing your feedback for Trust Auto of Sykesville. We strive to provide customers with a seamless and enjoyable experience and I am glad that came true for you.
Trust Auto Team
Trust Auto Team
Dec 2, 2020
Quick Response and Kept in Touch
Jan 29, 2021
Response from current dealership:
Hello Christian - Thank you for stopping by Trust Auto of Sykesville. We sincerely appreciate your thoughtful review.
Trust Auto Team.
Trust Auto Team.
Dec 1, 2020
Very helpful and friendly. Was very consistent with contact.
Jan 29, 2021
Response from current dealership:
Hi Safiya, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!
Trust Auto Team.
Trust Auto Team.
Jan 29, 2021
Response from current dealership:
Hello Tyrone. thank you for your thoughtful review. We hope to see you again in the future!
Trust Auto Team.
Trust Auto Team.
Jan 29, 2021
Response from current dealership:
Hi Bill, thank you so much for your positive comments about Trust Auto of Sykesville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Trust Auto Team.
Trust Auto Team.
The dealer was very professional and friendly! Responded quickly. I’m flying in soon to look at my options!
Jan 29, 2021
Response from current dealership:
Thank you for the review, Itzdominica! We are so proud to have earned your business and happy to hear that we delivered such efficient service. Safe travels in your vehicle and we would love to work with you again down the road!
Trust Auto Team.
Trust Auto Team.
Jan 29, 2021
Response from current dealership:
Hi James, we are very happy that have provided you with such a positive purchasing experience! We do hope we can be of assistance in the future. Take care!
Trust Auto Team.
Trust Auto Team.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
DO NOT BUY a car at this dealership. Go see
reviews on Yelp, take a look at the negative
reviews. This dealership sold me a car with
issues, and lied about fixing anything prior to
handing me the keys. Theyâre known for this.
They will hide stuff from you, and will try sell you
cars with issues, they will waste your money, and
they do not abide by their honesty and integrity
values. If you have a negative experience, they
won't want you to write any negative reviews
about them, they canât take harsh criticism and
accept the fact that theyâre wrong they simply
donât take responsibility for their actions, which is
highly unprofessional and unethical. Save yourself
some money, and go to another dealership. Be
patient, look around, thereâs other dealerships,
theres other cars. DO NOT BUY a car here, but if
you do, please be very careful and take a good
look at it before making a decision. They will not
be transparent with you. They werenât with me.
Nov 4, 2020
Response from current dealership:
Hello Axl,
We stand behind our products. You posted our response to your review on google on Yelp, and we would also like to encourage everyone to go look at our response and then your response to ours. Some thigs we want to highlight:
1) We did not say your check engine light came on because you put in the wrong fuel. We did not even know you did, because those were your words when you called us. Also, as we quoted in our previous reply, you stated “I had the gas cap open and I put the wrong gas in the car”. Having the gas cap open can cause a check engine light (it says so on m
More ...
We stand behind our products. You posted our response to your review on google on Yelp, and we would also like to encourage everyone to go look at our response and then your response to ours. Some thigs we want to highlight:
1) We did not say your check engine light came on because you put in the wrong fuel. We did not even know you did, because those were your words when you called us. Also, as we quoted in our previous reply, you stated “I had the gas cap open and I put the wrong gas in the car”. Having the gas cap open can cause a check engine light (it says so on m
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Oct 30, 2020
Great experience!! Nicholas's communication was outstanding start to finish.
So happy with our new purchase.
Jan 29, 2021
Response from current dealership:
Congratulations on your vehicle Cindy, We're happy to hear that Nicholas was really able to provide you with such a positive car buying experience. Thanks again for the recommendation. We hope to be of service to you again in the future. Best wishes!
Trust Auto Team.
Trust Auto Team.
Very helpful and a accommodating! Looking forward to doing business with them in the near future.
Jan 29, 2021
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Sherri. We hope you continue to choose us for all your automotive needs! Take care!
Trust Auto Team.
Trust Auto Team.
Oct 18, 2020
Quick response but car had a pending sale in process
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Excellent service with very knowledgeable people. Easy to work with. Car in great shape.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
I sent an e-mail inquiring about the validity of it being listed as a limited model. They responded by saying that it was a limited. I asked for a copy of the window sticker but they never responded back. This seems to be a regular occurrence on here where a vehicle is listed inaccurately so as to boost the price rating. I don't know if this is intentional or not but it doesn't give you a feeling of trust for used car sales! Terry
It has been a pleasure working with Trust Auto. Working next with them on delivering the vehicle 2800 miles to my home.
Jan 29, 2021
Response from current dealership:
We're very happy to have provided you with such a positive experiences! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!
Trust Auto Team.
Trust Auto Team.
Oct 2, 2020
The communication was ok. I was trying to buy it but wanted a price reduction because the selling price was about $6k over KBB price. They sold the car and contacted me to tell me but didn’t try to work with me on a price.... so needles to say; I’m not happy with that outcome.
Jan 19, 2022
Response from current dealership:
Sorry it did not work out. Hopefully we can help you out with any future needs.
Sep 30, 2020
They contacted me promptly when I requested info on a car.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Sep 16, 2020
Trust Auto is amazing !!!! Definitely Happy with them
Aug 23, 2020
Costumer service is worst. I drove 5 hours too buy the advertised car. I also called and confirmed that if the listing is right and car is available. But, after reaching there the trim level was different than what they are advertising. They are advertising higher trim levels. On call they told me that the car is exactly what you see on listing.
Aug 9, 2020
This experience was good I need to talk to a dealer
Aug 7, 2020
Gentleman from the dealer called me I asked about a cash price on their truck he said he had to talk to his buyer and would get back to me quickly after six hours never heard anything back at all went to another dealership to get a truck. Trust auto alone the name is joke I don’t trust their word at all Let alone how can you trust someone that doesn’t get back to you when they say they would. I can only imagine how they handle their warranties
Jul 22, 2020
The sales dept responded to my request timely, setup and appointment time and effectively kept me informed on the status of the vehicle ( Sold or not) with me requesting the info. Very good professional staff.
Jul 15, 2020
Dealer got back to me
Jul 8, 2020
Very good service
Jun 10, 2020
Very nice group of people.
Jun 2, 2020
Good
May 30, 2020
David Neuberth with Trust Auto contacked me and was very helpful...planning to visit the dealership soon!
May 9, 2020
Yesterday was a joke. You can tell this vehicle has
sat for months as the tire pressure was low in
every tire. Uneven west all around and to top it off
the wheel on the driver side rear was broken. I
tried to trade a vehicle in to which they declined
as well as dropping the price of the truck to which
they declined. They obviously do not want to sell
this vehicle and do not work with their customers
to make them satisfied. I watched a handful of
people test drive a vehicle and leave the same
day I was there. Let’s not forget...the seller I was
working with (the manager of sales) offered
someone else over 20k for their trade in right in
front of me. Very disgusted with this “dealer” and
the way I was treated. If your looking for over
priced repoed vehicles this is the place for you.
May 8, 2020
Quality vehicles and good price for vehicles, very delayed response or no call back at all at points. Also note that price dealer shows on website as primary price does not include nearly 1500 dollars in dealer fees. So a truck marked at 23795 actually costs closer to 25250 before taxes and title. Price of vehicles are still great for that extra money but you don’t learn about them unless you read fine print or you get to your final loan numbers. I went with another truck through another dealer simply because the price of the truck was fully disclosed from the beginning
Apr 30, 2020
Great
Apr 19, 2020
Very good, standard and very save environment for customers during this pandemic
I am out of state and I feel that communication is key for an online sale. With this dealer communication was poor between the
online sales manager and myself. I was very interested in the vehicle but never really got any word about the status of the vehicle
past the weekend. I eventually found out through CarGurus that it had sold but communication about another individual being
interested would have been nice. Not to mention they call me two weeks later to see if I am still interested in the car but it isn't
listed on their own website anymore.
Car had a strong fuel smell inside once started and driving as well as it showing a fuel line or fuel pump replacement on the CARFAX twice. Originally brought to dealer’s attention while test driving but he acted as if he didn’t smell it. I brought it to his attention again once I saw it on the CARFAX and he just said it had been replaced several years ago, as if it wasn’t an issue presently. The the fuel smell was strong enough to make someone pass out.
Apr 1, 2020
Great
Mar 17, 2020
The salesman that contacted me was professional, knowledgeable, respectful, responsive
and a polite gentleman. I would like to do business with him in the future.
Mar 12, 2020
First time to use internet for a vehicle purchase. Was to the point and answered all my questions and enjoyed the time at the dealership and the other selections...
Mar 10, 2020
Very disingenuous. There were about
$1400.00 in hidden up charges. Salesperson
was very evasive. Just be honest upfront
with your customers.
They respond, but when it comes to business, to the average consumer who knows nothing of add on fees in the car buying world, I recommend them stop adding in “reconditioning & PDI” to their pricing. I understand you’re trying to gross & profit for business, but it’s not good business. Reconditioning is what you’re SUPPOSED to do, to get a vehicle up to par to sell, & PDI is something done to new vehicles once they arrive to the dealer from the manufacturer, brand new, not on used. You shouldn’t be charging these at all. It’s a slap in the face to people.
This People play to much game. But I when out off my way 2 and half hours and all they want to give mi for my trade in was 1500 and and Iwas goin to take it. But when I call the next day to ask for the bill of sale they want to tell me that they need to check my vehicle again and the price may droop. So. I'm thinking I'm going all the way out there for this people to tell me that the only thing they could offer me for my vehicle is 500 dollars. They're CRAZY. And when I ask the sales person if at least they could fill my gas tank up because the car was empty. He responded oh! I had to check for that. Look if I spend 27,000 on a vehicle the least you could do is fill my tank up knowing that I'm coming from 2 and a half hour away. NO THANKS THEY COULD KEEP IT
They are full of it! They reached out in a timely manner. I received an email and few text messages. I spoke to David regarding the SUV that I was requiring. I asked for
status regarding the availability of the SUV and I receive a weird text that appears to related to someone else. Then, I was sent an application and I filled it out. I asked for a
status then he states he is off for the day. But continued to make excuses and never heard back. If you want to play games... Then this is the perfect
dealership for you. Another dealership from Car Gurus reached out to me things worked out.
Good experience. David was great. Disappointed could not make a deal because of continued shimmy in right front of truck. Gave them 2 chances to work it out. After 2nd test drive it still had the same issue after saying it was corrected. A shame because I was ready to purchase the truck. Response back was very good though. Don’t think anyone would purchase the vehicle like that. All this being said I would do business with Trust Auto. I had other dealerships that never got back to me. This one did.
This first car I contacted them about was sold, and they led me to another vehicle. I spoke to one individual,
was then contacted by another individual, and ultimately handed off to a third person to deal with. I needed
to travel a good ways in order to make the transaction happen, and was convinced that I would be offered a
better price if I bought it before the end of the month. Upon arrival, the car was nearby and checked out fine.
Once at the negotiating table I was presented over $1000 in dealer fees, which they agreed to offer a $300
discount. It cost me almost that much to get there, and the final negotiated price wasn't much better than
that. But I either buy the car and pay more than I want or spend 5 hours and more money to just walk out. I
felt the only one who benefited was the salesman who chalked up another sale for the month. He was
pleasant and knowledgeable, but I feel like I overpaid in the end. Happy with the vehicle otherwise.
Jan 19, 2020
Very prompt helpful Great staff to work with
Dec 22, 2019
My salesman David was knowledgeable and fair.
Salesman was not very helpful, provided very little information and provided none unless I messaged him and asked for it. He sent a few emails to my banker during the financing stage, but never heard back so he did nothing. I finally had to call the salesman, then call my banker, (found out the salesman’s email went to my bankers junk mail folder) finally gave approval to send over the paperwork to my banker with all of the numbers, and more than 24 hours later I’m still waiting on a response. The process of trying to purchase a vehicle from this salesman has gone on for 5 days mainly due to the fact that he is not proactive enough to pick up a phone. I should not have to call or message a salesman and ask him to call the lady at my bank since no response had been received from his emails. I would not recommend doing business with this dealership unless you are within driving distance of it to walk in and sit while they work on other deals.
Nov 20, 2019
Wouldn't be approved for credit although another dealer that has CPS as a financer approved me so I'm good now. No hard feelings.
Oct 27, 2019
Quick to respond to my inquiry.
Oct 23, 2019
These people were knowledgeable and courteous. We took a nice test drive, realizing this car was in great shape & it was well within our price range. We were very happy with every aspect of our sale, albeit was a long drive there... Dave stayed late that night so we could take our new car home. We are very happy with our purchase as well as the experience with Trust Auto.
Oct 1, 2019
Sales person was very nice and willing to help.
Sales Manager not willing to negotiate on price.
Dealer fees are way too high...
Sep 30, 2019
Quick reply from online form
Sep 25, 2019
Salesman responded promptly, gave full information. Dealership is a distance away from buffalo, so I will likely not go.
Yes I scheduled an inspection of the vehicle; after the inspection, I contacted them to make
an offer-only to be told they had a deposit on the vehicle. Weeks later, the vehicle is still
being listed as sale pending. I should have been given better information before I paid to
have to vehicle inspected.
Sep 23, 2019
Takes to dealer on the phone. Said I was traveling quite a distance to see the car, we’re there any problems. Upon arrival found out convertible top doesn’t always work and they have had the car to the Volvo dealer 3 times for this
Sep 21, 2019
Exceptional courteous service from start to finish. Thank you David for your patience with our requests. You delivered 5 star service!! You lived up to your name “Trust Auto”. We LOVE our new car!!
Sep 1, 2019
They are awesome!!! I decided to go another way in getting a car but they were so cool about it. It's a few reviews that made me very shakey. But a people we're all different so what may bother one person may not bother the next person. I'm actually thinking to reconnect with them and see if I can get the car.
I liked this dealer eventhough it's not right in front of your eyes. Myron was great, like your neighbor instead of a salesman. Only issue was their was a hold on a vehicle I was interested in buying and when I returned a week later to look at something else it was still on the lot and other sites for sale.
Aug 26, 2019
Maryland does not allow purchasing via online and was not able to have vehicle delivered with out me physically going to the dealer. Thus no transaction occurred. Was fully ready to buy too.
Dealer should not advertise on sites with features they cannot support.
Aug 23, 2019
The vehicle I was interested in did not meet my needs, however, they were quick respond to my question.
Aug 18, 2019
Good feedback
Looks like they have a lot of cars, but I drove all the way up there (1 1/2 hrs) and they could not find the three I was interested in. Apparently were out in the shop, even though I had emailed someone who asked when I could come by. They were very nice. Nice waiting room. Not much parking for customers, but had a lot of cars and trucks.
Jul 25, 2019
They were extremely helpful, made sure I hope everything I wanted. They were also accommodating, they made me feel like they really wanted my business. I will continue to buy my card from them moving forward. Rus and Alex were absolutely awesome.
Jul 19, 2019
Sent information I requested.
I made an appointment for a test drive and the salesperson was extremely helpful and the test drive was a success.
However two days later I received an email stating I had not responded to their original email and was there any information I desired. I
replied that I had visited the establishment and actually had a test drive in the Vette. I requested more detail concerning the equipment and
possibly a "build sheet" to valid the options on the car and they never responded.
Not very good customer service in my opinion.
Can I rate the experience with ZERO stars?
Jun 26, 2019
Very nice and smooth transaction.
Jun 22, 2019
Really Professional
Jun 21, 2019
They have been in contact with me several times keeping me up to date on vehicle
Jun 20, 2019
fast response
Terrible experience! I was told the truck was in hold for me Friday afternoon at 5 so I rushed to my bank to do paperwork by 6. I contacted trust auto Saturday morning letting them know I would be earlier than I had said being it's a 4 hr drive one way and their response was the truck is sold. I left a review on their FB so they call me promising to find another truck for me this week. That was a lie as well so know I'm left with $150 cancellation fee and no truck!
They informed me of the pre qualification and down payment requirements of Capital One, but due to an exsiting auto loan the down payment was very taxing. I appreciate their straight forwardness, but didn't accept the fact of Trust Auto to suggest exhausting my monthly income
completely to use as a secondary option after rejecting the first. I eventually passed on both options and continued my search elsewhere. Trust Auto has great determination to get you in decent cars, but my primary objective was not accomplished.
May 15, 2019
Responsive and transparent.
I dealt with David N at Trust Auto in Sykesville MD. I am located in vB so needed detailed info and pictures before I made the 4hr trip to test drive the vehicle. Other circumstances did not allow me to make the trip in the end, however I would have no hesitation in recommending David N as a professional and courteous car broker. He went out of his way to ensure I had all the detail I needed to make an informed decision and not once did I feel pressured by any hard sell
Techniques. Highly recommended.
Apr 29, 2019
I spoke with three separate sales people. All were very nice and polite....but was given misinformation about the vehicle. Also follow up was terrible. None of the salespeople called
back...to see if I was still interested. I will not do business with Trust Auto.
Apr 20, 2019
never answered my questions took them 4 days to respond, with a generic reponse
Apr 18, 2019
Willing to help any way they could
Apr 18, 2019
Great experience up front and direct Art was great even after I told him that I have no credit he was and is trying to get me into the car I want
This dealership is substandard!! These individuals don’t return phone calls or any other form of communication. The salesperson and receptionist I dealt with were very condescending to say the least, towards customers that are not in the local area. These people give off the impression as if the customer needs them, when actually it’s the opposite. If you’re profession of choice is customer service, then that’s exactly what you should provide to all customers. If you don’t like it, maybe you should try something new!!!! I mean after all......you’re just a car salesman!!!
Mar 28, 2019
The auto was not in good condition, and the $2,000 in additional fees were cost prohibitive. It was a busy office and my appointed sales rep had to leave for family reasons, so we dealt with someone else that was juggling two customers at the same time. Overall the experience was not great. We did not purchase the Solara.
Mar 28, 2019
They contacted me quick and it went smoothly
I asked them if they finance mediocre credit and they responded "yes they could help".
When I received my total loss check I asked if there was any wiggle room at all on the price let me know and I will come down, they never responded back. I was $500 short and hoped we could have came to a median. Ironically the only reason I checked before just showing up was another review indicate they will not budge on prices.
Mar 24, 2019
Did not respond to my post online but was helpful when I took it upon myself to visit
Mar 26, 2019
Response from current dealership:
Thank you for this positive response to our services. We're glad that it was impactful enough to leave 5 stars! We look forward to seeing you in the future for any other vehicle purchases! Thank you!
I contacted Trust Auto and they answered all my questions , and sent me the additional info I asked for. However There were additional fees involved in the price of the truck I was interested in that added 1200$ to the advertised price . I feel like they should have just added the fees into the advertised price ?
Mar 26, 2019
Response from current dealership:
Thank you for this review! We're glad we were able to get the information to you as needed. Both our PDI and processing fees are listed on both our website and all of our online platforms such as CarGurus. However, we realize that not everyone may see it which is why we disclose it clearly when asked about other fees or the total price of the vehicle. We don't add the fees, because it doesn't show the true price of the vehicle minus the fees.
Mar 19, 2019
Good
Mar 26, 2019
Response from current dealership:
Thank you, Robert! We're glad that we could get this taken care of for you. Let us know if you have any questions, comments, and or concerns and we will be sure to assist you! Thank you for this review.
Mar 12, 2019
It was good,very satisfying
Mar 18, 2019
Response from current dealership:
Thank you for your time with this review Antonio. We appreciate the time we shared with you helping you find a new vehicle! We hope to see you in the future for your next purchase!
Feb 28, 2019
I'm 2 1/2 hrs away drove there on Saturday test drive the truck like it went inside did the paperwork, the Carfax wouldn't let me get the loan they been over backwards to get me a nother loan company, going this Saturday to get my truck thanks you guys
Mar 18, 2019
Response from current dealership:
Thanks Paul! We're glad that we could assist you with your financing. Each and every one of our customers deserves to be able to drive away in their new vehicle. Our commitment is to stand by our customers and provide them with the best service possible.
Feb 27, 2019
Update from my previous review.....I purchased a 2014 Jaguar XF
3.0 from Trust Auto on 2/6/19. I had a not so pleasant experience. I
had since spoken with David the salesman who clarified some
issues in contacting him with my concerns. He was knowledgable
about the vehicle and worked to make transferring my tags
seamless. I received a call from Kayla to address my concerns
regarding my not so pleasant experience. Kudos to Kayla for
addressing my concerns. I was delighted to also hear from the
General Manager Ross who apologized for my unpleasant
experience. I appreciate a company that puts customers first and
when you have an issue . They are willing to resolve it. Glitches in
customer service happens ; however it takes a Trust worthy
company to satisfy the customer. My issue was resolved and I am
enjoying my Jaguar. Kudos to Trust Auto management and staff!!!
Mar 18, 2019
Response from current dealership:
We're glad that we were able to resolve the issue we faced at the beginning of this journey. We're thankful for your revision. We look forward to growing our relationship with you not only as a customer, but as part of our Trust Auto Family!
Feb 23, 2019
They didn’t budge on the price and insisted it was Maryland inspected, and nothing was wrong with it. it needs quit a few things fixed that I’m not sure how they missed it. The check engine light came on the day after picking it up. And two other people that had bought vehicles from them where sitting there waiting all day for them to fix the vehicles they had just bought. Don’t buy a car here if you want something with no problems and ready to go. Looks like it’s a pattern for this dealership.
Feb 22, 2019
Very helpful sales staff are friendly and professional and pricing on vehicles are great I would recommend them to anyone!
Mar 18, 2019
Response from current dealership:
We're glad that we could assist you Ron! We know that buying a vehicle can be a stressful experience, but we strive to provide the best customer service for all of our customers! Thank you!
Feb 11, 2019
Response from current dealership:
Thank you, Kendrick! We appreciate it!
Feb 5, 2019
I had a great experience with trust auto. David was my salesman and he answered all the questions i had to ask and was very responsive to my messages and calls. I am pleased with my buy. They also filled up my truck for the 108 mile trip home.
Feb 5, 2019
Response from current dealership:
Thank you Caleb for letting us know about your amazing experience here at Trust Auto! Welcome to the Trust Auto family and enjoy your new truck!
Jan 31, 2019
Timely response.
Jan 31, 2019
Response from current dealership:
Hi Robert! Glad we were on top of making sure all your questions were answered! Thank you for your positive review! It is much appreciated!
Jan 28, 2019
Contacted me right away
Jan 29, 2019
Response from current dealership:
Great Bret! We strive to stay on top of all contacts! Thank you for leaving us a positive review!
Jan 26, 2019
Very quick response and very helpful
Jan 26, 2019
Response from current dealership:
Glad we were helpful Jon! Thanks for leaving us a 5-star review!
Jan 28, 2019
Response from current dealership:
Happy to hear! We strive to make the car buying process easy, simple, and understandable! Thank you for your review!
Jan 21, 2019
They were great
Jan 26, 2019
Response from current dealership:
Thank you Damon! We appreciate the positive review!
Jan 15, 2019
Responded by text message
Jan 25, 2019
Response from current dealership:
We love being able to text our customers. We are dedicated to making things easy, simple, and understandable. Thanks Leslie for the positive review!
Jan 15, 2019
Called 3x and just a voicemail system.
They did email me back but I want a person to chat with not just emails.
I have the cash to by whatever I want, guess they missed out
Jan 31, 2019
Response from current dealership:
Hi Mike! We are sorry to see your negative review! We hate that you weren't able to get in touch with someone on our team. In hopes of resolving this issue, we would love to pass this over to our sales manager Russ. You can speak with him directly by calling (443)280-6826. He is here Tuesday through Saturday. Thank you.
Jan 12, 2019
They sold the car before I could get there but the sales person kept me in the loop before I drove 3 hours to see it.
Jan 25, 2019
Response from current dealership:
Although the car you were wanting was sold, you still took the time to leave us a review. We appreciate it so much Ed! If you're still in the market, give us a call so we can help you find another car. Thanks Ed!
Jan 5, 2019
Had a problem with the truck but they addressed it right away would recommend them to anybody. The vehicle was just what was shown on the ad . Sales personal was very professional. The only thing I didn't like was the loan rate. Found my own finance for 2/3 less than they offered
Jan 25, 2019
Response from current dealership:
Hey Wally! Glad to hear that your truck was taken care of. We are happy to have you apart of the Trust Auto family. Thank you for the positive review!
Jan 5, 2019
Was told the vehicle had no rust in it. Drove 4 hours to look and possibly buy the vehicle and only took me about 45 seconds to realize I didn’t want it. It had a rust hole in the fender above the rear tire, grille was busted which it wasn’t in the photos, fender wells cut out and missing lug nuts.... never needed to look at the inside but I bet it was trashed to. Very responsive though so I give them that. 4hours one way by the way.
Jan 31, 2019
Response from current dealership:
Hi Josh! We are sorry to see your negative review! We hate that things didn't work out, especially with your long drive! In hopes of resolving this issue, we would love to pass this over to our sales manager Russ. You can speak with him directly by calling (443)280-6826. Thank you.
Jan 1, 2019
Friendly and nice
Jan 26, 2019
Response from current dealership:
That's our goal! We want to treat all of our customers like family! Thank you Virgil!
Dec 28, 2018
Didn’t get the Financing through our bank so we decided to wait but it was a great experience they were wonderful at getting right back to us about the car
Dec 24, 2018
Very good customer services,I like that.
Jan 25, 2019
Response from current dealership:
Of course Herbert! We are here to make sure every customer is satisfied. Thank you so much for taking the time to leave us a positive review!
Dealer would only send automated texts to me... couldn’t answer all my questions... did not buy.. didn’t travel an hour away to this dealer just to waste my time.. thanks but no thanks... where’s the transparency?? And... trust?
Jan 31, 2019
Response from current dealership:
Oh no! We are so sorry to see your negative review! In hopes of resolving this issue, we would love to pass this over to our sales manager Russ. You can speak with him directly by calling (443)280-6826. We are more than happy to speak with you via phone and answer all of your questions!
Jan 25, 2019
Response from current dealership:
Glad we were able to help you and thanks for taking the time to leave us a 5 star review!
Dec 20, 2018
They contacted me several times but I haven't went in yet
Jan 25, 2019
Response from current dealership:
Hi James, we want to make sure you get your dream car! Give us a call when you're ready to come in (443)552-3131. Thanks for the 5 star review as well. We appreciate it!
Dec 12, 2018
Trust Auto had a large and diverse inventory and was very helpful in finding me the right car to purchase.
Jan 25, 2019
Response from current dealership:
Glad you were pleased with our wide selection of inventory Bob! Welcome to the Trust Auto family! We are happy to have you!
Jan 25, 2019
Response from current dealership:
Thank you Scott for your 5 star review! We greatly appreciate it!
Nov 26, 2018
Great communication with David, unfortunately the Expedition was sold, however it worked out for the better as I purchased a BMW 535i instead.
Nov 27, 2018
Response from current dealership:
Hi Dennis, Thank you so much for the 5-star review. We are glad you were able to find a vehicle that you love, even though your original choice was sold! It's a priority at Trust Auto to ensure all customers leave happy and satisfied with their purchase. We hope to work with you again in the future! Thanks!
Nov 27, 2018
Response from current dealership:
Thank you so much for the 5-star review! We are thrilled how pleased you are with your experience at Trust Auto and that you are happy with your new ride. Thanks again!
Nov 21, 2018
Yes the people here are very nice and respond quickly because they want your money. Money hungry scammers. The worst car buying experience I have ever had. I was lied too and pushed over. Let’s just say my car is not up to par and not fixed only 60 days in and I’ve had more problems than a little bit and thanks to them I’ll be coming out of pocket. If you go take a mechanic and if your a woman don’t go alone. They will take advantage of you. They have really nice cars so you would assume that they take good care of them but I was fooled. If you have the money for repairs after purchase go for it otherwise stay away.
Nov 27, 2018
Response from current dealership:
Ciarra, We apologize for the experience you had at Trust Auto. By no means do we intend to lie to or "scam" our customers. Each vehicle comes with a 30-day warranty - we are a used car dealership so there is always a risk when purchasing a used vehicle. However, we do work hard to ensure each car is in top-notch condition when it leaves our lot. Used vehicles experience wear-and-tear more quickly than a brand new vehicle, which is not covered under our warranty (or most warranties). If you would like to speak about this further, please contact our Sales Manager, Russ at (443) 552
More ...
The salesman responded promptly to my request, unfortunately the vehicle was Manual Transmission. I only drive cars that are Automatic.
Nov 27, 2018
Response from current dealership:
Hi Robyn, Thank you for a 5-star review! We hope your experience was an excellent one and that we can help you find a car with an automatic transmission. Please keep us in mind for all your vehicle needs.
Answered most of my questions directly and if he did not have the answer he contacted the factory to get the answers.
Nov 27, 2018
Response from current dealership:
Thank you so much for the 4-star review. We strive to know about each vehicle we have and aim to go above and beyond for each customer. We hope to have the pleasure of working with you again.
Prince, my salesman, was very polite and courteous. Answered all my texts and phone calls quickly.
Nov 27, 2018
Response from current dealership:
Thank you so much for this review! We appreciate the time you took to speak so highly of Price and our sales team at Trust Auto. We hope we have the privilege to work with you again.
Nov 4, 2018
Was interested in a Grand Cherokee listed on carguru, I called the dealer to confirm that the suv was still avalible, A salesman confirmed that it was still available. After a 2 hour drive found out the the Cherokee has had been sold for 3 days, with no apology or explanations, the “English speaking salesman” tried to offer me a lessor vech for the same price, thanks for wasting my Saturday. This dealer is your typical slimy used car dealer. ( Would not recommend )
Nov 13, 2018
Response from current dealership:
Rob, we deeply apologize for the inconvenience. I understand how frustrating this is. We are working to improve our processes with third party sites to ensure that this doesn't continue happening and that the inventory listed is always what we have available on our lot. Due to how busy our dealership is, our sales team works hard to remain knowledgeable as to what cars are still here and what is available for sale. We are truly sorry you had such a negative experience.
Oct 29, 2018
Awesome
Oct 27, 2018
Did a good job by contacting me immediately after my request.
Propose all available options for financing.
Jan 31, 2019
Response from current dealership:
Thank you! We are glad that our team was on top of taking care of all your vehicle needs. We appreciate you taking the time to leave us a positive review!
Oct 19, 2018
Got back to me right away and very accommodating.
Jan 31, 2019
Response from current dealership:
Thank you Kara! Here at Trust Auto, we want to make sure every customer is taken care of in a timely manner so thank you for highlighting that we did just that! We appreciate your business!
I had some difficulty in getting my sales associate following through and giving me accurate information, but once I contacted the. GM Nick he quickly and professionally resolved the problems and my wife and have found this to turn out to very good experience. Grateful for their resolving the issues we had. In conclusion they did a fine job!
Jan 31, 2019
Response from current dealership:
Awesome! Our team here at Trust Auto wants to make every customer satisfied! Happy to hear that Nick took good care of you and your wife. Thank you so much for leaving us a positive review!
Jan 31, 2019
Response from current dealership:
Angela! We are so happy that we were able to help! Thank you for taking the time to leave us a positive review! We greatly appreciate it!
Oct 8, 2018
The sales person was friendly , professionally and honest. The didn't pass inspection it needs a lots of repairs, I check with my mechanic about the repair of was between $ 4500 to 5000.i put my offer by text they reject it. The offer was $4000.
Oct 7, 2018
Responded promptly with the information requested.
Oct 8, 2018
Response from current dealership:
Garvin, thanks for leaving such a positive review! Our sales team works hard to provide each customer with as much information as possible about each car on our lot. Thanks again!
Oct 3, 2018
Good experience with David. I love my car. The fees are outrageous, but I still got my car at a decent price.
Oct 8, 2018
Response from current dealership:
Kristina, We are so glad you had such a positive experience with David and our team at Trust Auto. Our fees are determined by the MVA, as we are a used car dealership. It was a pleasure doing business with you and we hope to work with you again in the future. Thanks!
Very busy dealership. Inadequate parking for customers. Sales staff was friendly. They followed up but weren't pushy. Never made purchase with them (not their fault) so I ha e no review on their buying process.
Oct 8, 2018
Response from current dealership:
Sidgeni, We are a very busy dealership and apologize for the lack of parking! Our sales teams works hard to get people in the door and keep the process effective and simple for all our customers. We hope to work with you in the future. Be sure to keep an eye on our website, as our inventory changes daily. Thanks!
Oct 8, 2018
Response from current dealership:
Thanks for leaving such a great review! We are glad our team was able to help you and was professional and courteous! We hope to work with you again in the future.
Thanks!
Thanks!
Aug 10, 2018
Very helpful and responsive. Truck sold before I could come take a look at it though. I would definitely contact them.again if they were to have a vehicle of my liking.
Oct 8, 2018
Response from current dealership:
Eric, We are so happy that you found our team helpful and responsive. Unfortunately, we don't hold vehicles for customers unless there is a deposit placed, so if you see something you like, be sure to come in right away! Our cars don't last long. We hope to do business with you again in the future!
Oct 8, 2018
Response from current dealership:
Thank you so much for leaving a 5-star review! We are thrilled that you had such a positive experience at Trust Auto, and we hope to do business with you again in the future. Thanks again!
My questions were answered very professionally. I don't expect to buy a vehicle from them at this time, but wouldn't hesitate to do business with them in the future if the perfect car ends up on their lot.
Oct 8, 2018
Response from current dealership:
Jill, we appreciate your honesty about your experience at Trust Auto! We hope to do business with you in the future. Be sure to check our website frequently, as our inventory changes daily. Thanks!
Aug 5, 2018
I chose 1 because there is no 0, had an appointment, drove 4 hours, 10 minutes prior to arrival received a text saying another salesman sold the truck I had an appointment to look at. Great communication.
Oct 8, 2018
Response from current dealership:
Hi Shawn, We apologize for the miscommunication, however we do not hold vehicles for customers unless there is a deposit placed on the car or truck. Our inventory goes quickly, so that is the only way to ensure a vehicle is still on the property if you have an appointment. We apologize for the miscommunication and if that policy was not made clear to you.
Thanks!
Thanks!
Jul 9, 2018
Very helpful! I was impressed with his level of service. I would contact this dealer or any other interest I would have for a new purchase. First-rate!
Jul 16, 2018
Response from current dealership:
Thanks so much for the 5-star review, John! We appreciate the time you took to write such a kind review. Our team works hard to provide an excellent experience for all our customers. We hope to work with you again in the future.
Jul 9, 2018
Response from current dealership:
Lisa, thanks for the 5-star review! Our team at Trust Auto works very hard to remain knowledgeable on all our vehicles to provide customers with the most information possible before they make a decision about purchasing a car from our lot. We hope to work with you again in the future!
Jun 4, 2018
The dealership was prompt in reaching out.
Jul 9, 2018
Response from current dealership:
Thank you, Brandi! It is the goal of our sales team to communicate as clearly as possible with all our customers, via email, text, or phone. We hope you enjoyed your experience at Trust Auto and hope to work with you again in the future. Thanks!
Called let them know what car we wanted to see they said it was ready when we got there they said car hadn’t passed inspection and was not able to do test drive also on their website the engine size and fuel type listed were incorrect had completely different engine and they have an 800 processing fee go here if u want to waste your day
Jul 9, 2018
Response from current dealership:
Damien, we sincerely apologize for the poor experience you had at Trust Auto. It is not our intention to falsely advertise vehicles and we have been fixing policies to ensure this does not keep happening. It is no excuse for our actions, but please know we are doing everything we can to be fully transparent with our customers. If you would like to discuss this further, please contact Russ at (443) 552-3131. Thanks, and again, we apologize.
Went to dealership, salesman was nice enough. Took a test drive. Told him I would think about it, gave him my number to text. He texted after weekend, I told him what my price was to buy car. Never heard again. He didn't even respond. I guess he didn't like the offer. Didn't even try to counter offer. Oh well.
Jul 9, 2018
Response from current dealership:
Tim, we apologize for this lack of communication and poor experience you had at Trust Auto. We are diligently working to ensure no text messages or emails slip through the cracks so this doesn't happen again. We sincerely apologize, and if you would like to discuss this further, please call Russ at (443) 552-3131. We would love to regain your business.
I brought my 2012 Toyota tundra from this dealership and i love it, this limited edition is very hard to find this cheap. Especially a 2012, and i was really impressed with the condition of this truck. No mechanical issues whatsoever ,plus it's a 1 owner vehicle with a good maintenance history. And btw these guys got alot of vehicles on their lot, lot 250 or more. I only took that drive out there for my Toyota tundra ONLY. but man they had alot of other nice trucks, that i almost switched up on my Toyota tundra lol. Oh and they work with plenty of banks to get you approved, and some good banks to. So yes i most definitely recommend this dealership and these guys are very knowledgeable of vehicles. Plus they have their own mechanics on deck ready to fix and solve any issues you have with your vehicle. And no negative attitudes there either, which goes a long way with me.
May 21, 2018
Response from current dealership:
We are SO thrilled to hear you had such a great experience at Trust Auto. We pride ourselves on having a great lot of inventory, excellent customer service, and prices you can't beat! We hope to work with you again in the future. Thanks so very much.
They were very nice but said they closed at 7 when the web site said 8. I felt
bad we were about 7:30 getting there.
We did not buy either of their trucks BUT
They were very helpful and I would go back there again!
May 21, 2018
Response from current dealership:
We apologize for the miscommunication on our end. We will work to correct our hours on our website. Your patience was very appreciated and we look forward to working with you again in the future.
May 10, 2018
Called ahead to make an appointment to test drive and buy a car but instead they Scheduled two appointments at the same time then told me they sold the car after I drove an hour to the place, the other guy they had told to come in bought the car right before me. I’m Furious and disgusted. As well as The description said the car was clean and out but they were cigarette burns on the roof and passenger side seat. DO NOT TRUST THIS DEALERSHIP.
May 15, 2018
Response from current dealership:
Ben,
We apologize for the inconvenience. Due to the nature of our business selling used cars, we do not hold vehicles for customers unless there is a deposit put down to hold the vehicle. This can be frustrating, however our vehicles do not last long on our lot - which is why the only way to ensure a car is still here is to either put a deposit down or call right before you come visit, regardless of whether or not you have an appointment. We sincerely apologize for your inconvenience.
-Trust Auto
We apologize for the inconvenience. Due to the nature of our business selling used cars, we do not hold vehicles for customers unless there is a deposit put down to hold the vehicle. This can be frustrating, however our vehicles do not last long on our lot - which is why the only way to ensure a car is still here is to either put a deposit down or call right before you come visit, regardless of whether or not you have an appointment. We sincerely apologize for your inconvenience.
-Trust Auto
May 9, 2018
Great!
May 15, 2018
Response from current dealership:
Thanks Norman, we are always pleased to hear our customer are happy and satisfied with the service they receive at Trust Auto! We hope to work with you again in the future! Thanks again.
Dealership was very attentive. Great customer service. Would definitely give them a future visit.
May 7, 2018
Response from current dealership:
Thank you so much for the great review! We appreciate when customers leave such great remarks about our business. We strive to provide excellent customer service, a variety of vehicles on our lot, and to make each customer happy with their experience.
We hope to see you again in the future!
Thanks again!
We hope to see you again in the future!
Thanks again!
May 4, 2018
The final price was diferent than offered price. Tag and registration temporary, and the car has mechanic problems.
Apr 8, 2018
Those guys had a great selection of cars and super nice to deal with.
May 7, 2018
Response from current dealership:
Jory, thank you so much for the great review! We really work to have a stellar inventory and variety of vehicles to please everyone. Our sales team goes above and beyond for their customers and we pride ourselves on delivering excellent customer service to everyone that walks in our door.
We hope to do business with you again in the future!
Thanks!
We hope to do business with you again in the future!
Thanks!
Mar 8, 2018
Called about a listing on CarGurus. Dealer informed me that the car was
sold.
Mar 12, 2018
Response from current dealership:
Hi Jim,
Unfortunately, we have been experiencing some glitches in our online inventory and haven't been able to control the exact vehicles our third party partners are showing on their websites. The vehicles we have on our website are listed correctly, so please visit our site for the most up-to-date listings. Again, we apologize for the inconvenience and hope to work with you in the future. Thanks again for your understanding.
Unfortunately, we have been experiencing some glitches in our online inventory and haven't been able to control the exact vehicles our third party partners are showing on their websites. The vehicles we have on our website are listed correctly, so please visit our site for the most up-to-date listings. Again, we apologize for the inconvenience and hope to work with you in the future. Thanks again for your understanding.
Mar 6, 2018
I bought it. I hope they follow through on the repairs they promised.
Mar 8, 2018
Response from current dealership:
Dave,
Thank you so much for your business. We will certainly follow through on the repairs necessary and work with you on any future repairs and mechanical work. Our goal is to build lasting relationships with loyal customers to make them happy. Don't hesitate to reach out to our team with any questions or concerns.
Thanks, again!
Thank you so much for your business. We will certainly follow through on the repairs necessary and work with you on any future repairs and mechanical work. Our goal is to build lasting relationships with loyal customers to make them happy. Don't hesitate to reach out to our team with any questions or concerns.
Thanks, again!
Mar 4, 2018
Never felt pressured or harassed during the whole experience. There was a slight blemish on the vehicle and they said they would take care of it. Could not find a better deal around on the same vehicle.
Mar 7, 2018
Response from current dealership:
Thanks, Jason! Our goal is to provide excellent customer service and make sure you are happy with the vehicle you are choosing. We hope to see you again in the future!
Don't forget - we have a full service and body shop that can handle everything from cosmetic detailing to oil changes, to mechanical work.
Thanks, again!
Don't forget - we have a full service and body shop that can handle everything from cosmetic detailing to oil changes, to mechanical work.
Thanks, again!
Mar 3, 2018
Very nice place, very pleasant people, good cars.
Friendly atmosphere.
I ended up purchasing a truck with a great deal.
Thanks guys
Mar 7, 2018
Response from current dealership:
John, thank you so much for the great review! We really pride ourselves on having a welcoming atmosphere that is friendly and attentive. We appreciate your business and hope to work with you again in the future! Thanks, again.
Feb 26, 2018
Good
Feb 16, 2018
It's a used car lot. Most vehicles are from the auctions, and whatever other dealers couldn't sell. The vehicle we were looking at ended up having a replaced engine! They also charge an eight or nine hundred dollar PDI fee on top of all regular dealer fees! Was waiting for them almost a week to email warranty information, and had to call again to ask for it. Ended up buying a vehicle at a different place.
I emailed them to ask what type of accident it was in. There was a response but it did not answer my question.
Jan 12, 2018
Response from current dealership:
Good Afternoon,
Thank you very much for your feedback,
We at Trust Auto always trying to provide as much upfront information to our clients as we can.
this why we have full Carfax report available for our client at all the time.
Using Carfax link on our website you will be able to get the answer for your question.
Thank you and looking forward serving you in the future.
Thank you very much for your feedback,
We at Trust Auto always trying to provide as much upfront information to our clients as we can.
this why we have full Carfax report available for our client at all the time.
Using Carfax link on our website you will be able to get the answer for your question.
Thank you and looking forward serving you in the future.
Dec 20, 2017
Helpful and attentive
Dec 15, 2017
One star is not low ENOUGH! NOT TRUST WORTHY!
On our first trip up the sales rep had JEEP pulled in front ready for inspection and test drive. Most eager.
I advised the saleseman 4wd indicator light on dash was not functioning. I also noted I was very interested in completing the sale. Received lame reply that there was no
4wd indicator light and was confirmed by their shop personnel. That evening our search of auto parts stores indicated there was in FACT A 4WD INDICATOR LIGHT as I
knew. The sales man indicated that it would be ordered by the dealer (after I sent part literature on the JEEP). I indicated I would be up the next day to put money down
and final the deal while the indicator light was not yet repaired.
I called again the next morning noting we were on our way (45 miles) to finish the deal. I offered to place a deposit over the phone, which he said was not necessary.
Upon arrival, my wife and I were informed the Jeep was being test driven and a deal was underway. The salesman noted I could wait around to see if the buyer's credit was
good.
At that point we surmised the car was test driven, the prospective buyer had noticed wheel alignment issue, which the "shop" denied and sale WAS underway prior to our
departure from home. The salesman allowed us to travel the 45 miles knowing the truck was being sold. I no longer wanted to continue the sale with such shady sales
practices. The salesman and Manager attempted to persuade us to wait, informing us they had a newer vehicle available. We promptly left with no desire ever to do
business with TRUST AUTO .
Dec 1, 2017
My husband and I visited Trust Auto today and I had the opportunity to
deal with Prince and Dave. They were all outstanding. The car that I came
to see was waiting for me in the lot and ready for me to test drive. I
received the best service I have ever received. They were very
accommodating and patient to answer all of my questions. The finance
guy was named Nick and that process was very smooth. I test drove the
car, they gave me the carfax records and I sealed the deal. I would highly
recommend this dealership to everyone. Everyone in the shop was
accommodating.
Nov 22, 2017
I will rate the dealer after I receive the truck back.
I bought it on Friday 11/10 returned it to the dealership on 11/13.. The morning of 11/11 when i went outside my brand-new concrete driveway had a pretty good sized puddle of oil on it. They say I should have my truck back today or worst case Friday, we will see. Let's see what happens when I go to pick it up. If they do the right thing. I will post a appropriate review, based on how it's handled
Wow!!! What an awesome time we had with this dealership. Car was just as they said very clean and runs great. We drove 3 1/2 hours to buy the car. It was sitting out front stout and pretty for us when we arrived. Alex and Ingrid had us in and out in less than an hour. Awesome customer service A+++ couldn’t have asked for anything better. Price was unbeatable as well. Drove the car back home another 3 1/2 hours and she was amazing. Trust Auto is a true professional used dealership with great ppl and some amazing cars! Will do business with again. Thank You Alex and Ingrid and all the staff at Trust Auto!!!
Nov 10, 2017
Was very disappointed that,a,car that was listed for 5995 was going to end up costing me 7299 because of their two transaction fees. List the actually price of the car on your website and be honest.
Nov 1, 2017
I bought the vehicle I was looking for at an affordable price. The customer service was excellent. And so far I am quite happy with the purchase.
Oct 23, 2017
I have no complaints. I can’t remember the fellas name that did my financing paperwork but, he was a good guy. That young lady, Emmy is also an asset to the business. So far, so good! I am supposed to pick up my car today. We’ll see how that plays out!
Sep 22, 2017
Immediate contact and a test drive has been scheduled. Have not actually visited dealership but was very friendly over the phone
Aug 9, 2017
Efficient, courteous, good deal.
Jul 28, 2017
Great place to buy a vehicle. Very courteous professional sales people
Jul 22, 2017
Excellent buying experience. Friendly, courteous and professional staff. No
pressure, pricing upfront and fair. Would definitely recommend Trust Auto if
you're looking for a car.
Jul 7, 2017
very informative, tried to fullfill all my
requirements in a timely manner. Was pleasant
and easy to talk to. no pressue even tho i
chose not to buy this vehicle.
This was the worse car buying experience ever! I got approved for the vehicle gave them a down payment of $2133.00 payed for tax and tags and everything else I had to do in order to drive away. A week later they say that my check stubs looked fraudulent from two different legitimate jobs. Two weeks passed, i sent the truck back to them because of engine problems and some inspection they said it needed. I was still going back and forth and still showing new stubs and they ask for voided checks. Voided checks? I even showed them earning statements with the actual check still attached and they still asked for voided checks. Unheard of. So I said just forget it give me my down payment back and we'll part ways. They told me they aren't giving me my down payment back. You would have to be a fool to deal with them. The Better Business bureau has them rated super low as well. I wish i had checked it out first. DisTrust auto is a more fitting name.
Jun 23, 2017
A total nightmare, very disappointing experience. I was interested in buying Chrysler crossfire. Text and emailed for two weeks plus. Submitted an offer and was told it was accepted. But wait, nope we need to add some dealer fees.
Let's consider the new "counter offer", no wait, dealer then says they need to add MORE dealer fees, take it or leave it attitude. I would recommend prospective buyers read all the reviews on line before considering this dealer.
Jun 12, 2017
Did a good job getting right back to me with answers to my questions.
May 24, 2017
Nice customer service
Hard to negotiate
But overall
I would recommend this dealership
Apr 28, 2017
He did not know basics about the Toyota truck, like how the automatic gear shift worked (I had not used one of these before). The truck had a 4 ft bed and I needed a 6 ft bed (but I hadn't made that clear when I contacted him. The truck drove poorly. Steering felt like there was no power steering at all. I ended up buying a truck elsewhere.I think the young man meant well, but lacks experience.
Apr 20, 2017
Promt answer!!!
Apr 13, 2017
Very friendly and pleasant but yet still professional. I will be purchasing my next vehicle from them.
Less than one star would be appropriate. Even though I had confirmed my appointment and they knew I was on my way the car was not ready for me to test drive when I arrived. There were difficulties operating the basic functions, the rear tires were flat and when I questioned different functions the man was clueless and did not try to find the answers for me. They knew I was driving a long distance, over 2 hours, to come there, unfortunately I was more interested in buying this car than they were in selling it. I left and purchased a car from a dealer who was interested in my business.
Jan 22, 2017
very good, no problem
Jan 2, 2017
we wnet there and they never find the car key super bad experience
Nov 18, 2016
It wasn't clear whether they could actually help my articular situation Plus it is a long drive over an hour from my residence.
Oct 24, 2016
We looked at the car, but couldn't come to an agreement on price. They
showed us the Carfax and were personable enough, but focus is more on
selling trucks and SUVs than luxury sports cars.
Oct 15, 2016
Responded quickly to my email with phone call. They treat you good and do whatever they have to get you in the vehicle you want.
Sep 14, 2016
Contacted me quickly
Aug 4, 2016
Good
Jul 15, 2016
Drove 6 hours round trip to see a Mazda 3 that was in "perfect mechanical condition". Dealer took 30 minutes to locate the vehicle's keys, only to give me the wrong keys. When they finally found the correct key, the key fab was missing. The car had a bad Ac compressor and signs of head gasket or radiator failure. We did not reach a deal due to the mechanical issues, which was fine. However the dealer now will not return my emails and is still advertising the car as being in excellent mechanical condition even after I pointed out the defects and their mechanic agreed. Will file a complaint with the better business bureau to hopefully prevent them from advertising seriously defective cars as mechanically excellent. It now appears that this dealership is just waiting for a customer who will not realize the car has significant issues.
Jul 11, 2016
Dealer responded to my first question but my follow up question.
I wanted to know about state sales tax.
Jun 24, 2016
Great SUV. As advertised. They even stayed late to finish the deal as I came a long way to buy the car.
Jun 21, 2016
Responded quickly to our inquiry.
Jun 15, 2016
I was contacted about a civic, but I ended up getting another car from Trust
Auto. I purchased a great car at a great price. However there were a few
things I found to be weird.
1. When I was buying and presenting my paperwork the owner and the
secretary were speaking in a foreign language, that didnt sit well with me
at all.
2. They have a lot of bad reviews online
3. The car's battery was dead when I got there, which isnt a big deal. But,
multiple reviews said they had the same issue.
May 16, 2016
Sam has been great.
Apr 6, 2016
Had commutation with dealer for days
about our 4 hour journey to look at a car.
The car was dead and needed a jump.
The car was in very very poor repair and
they were not able to provide inspection
paperwork that was states on the
website
Apr 18, 2016
Response from current dealership:
Sorry to hear about your recent trip to Trust Auto. I apologize for the miscommunication. Would you allow me the chance to make this right by at least paying for your gas for this trip.
Apr 4, 2016
Great dealer, I love my new truck
Mar 19, 2016
Excellent service and very
attentive to customers needs
Mar 11, 2016
Bad went to look at a truck they said they
would have it up front waiting on me
when I got there after a 2 hour trip to find
it in there shop undriveable
Mar 7, 2016
They refused to answer a question about the mileage, after being asked 3
times. They just responded that I needed to come in for a test drive. When I
complained and requested the info again, they stopped communicating.
Mar 3, 2016
Interior smelled like wet dog. Low tire
pressure even after dealer put air in
tires. Dealers were very shady. Chose
not to test drive vehicle due to odor and
tire pressure. But woukd have never
purchased from that dealer.
Feb 29, 2016
Excellent!!!
Feb 29, 2016
Terrible customer service. Basically didn't want
my business at all. Communication was
terrible.
Feb 19, 2016
This dealer contacted me offering to fill out application for credit and to provide full financial information. Later he offered me to visit his dealership for test drive. I did not proceed as I purchased another car.
Feb 18, 2016
Dealer was great and fast, Iam waiting for some money, thank
you.
Feb 16, 2016
responded by email so i called them asked about warranty on truck they said no warranties at all on any of their trucks. i will not buy if no warranty
Jan 4, 2016
Good...dealer responded but I realized the odometer was not accurate.
Dec 26, 2015
They were fast very helpfull made me feel
like family
Dec 25, 2015
Excellent
Dec 19, 2015
I did not buy my vehicle here, but the dealer seemed to be on top of things. decent selection
Dec 2, 2015
Looked at car for 30 mins..no one came
to greet me...cars everywhere...wrecked
cars with cars for sale...what a mess
Nov 19, 2015
I highly recommend trust auto md. I
bought the truck as is, and the truck had
a problem with the exhaust manifold
and they fixed it without any questions.
Nov 5, 2015
very good communication
Nov 5, 2015
Very good
Oct 21, 2015
Outstanding sales staff.
Oct 19, 2015
Did not want to come down any on price.
Oct 12, 2015
Very Professional...I have bought a lot of vehicles in my life...(50 plus) I walked away feeling that I would definitely purchase from them. Price was a little high but..Worth it in the long run...
Sep 23, 2015
Didnt like their vibe. No one greeted me
at the door.
Aug 21, 2015
Really helpful staff.
Aug 20, 2015
Very knowledgable!
Jul 13, 2015
After I mentioned that I was going to pay
in cash all of a sudden the sales rep
didn't want to pursue me any further.
One week goes by then I receive an
email wanting to know if I was still
interested. By that time I had already
purchased another vehicle. I have been
in the automotive industry for 26 years
let's just say these by here pay here lots
are still the same. They are not for me
May 19, 2015
Wasted the better part of an
afternoon driving to see this
vehicle. This, after I had a lengthy
phone conversation with the
salesman who extolled the
condition of the car. Turns out
the odometer had been rolled
back to their advertised 83,000
miles. In reality, the vehicle had
over 250,000 miles, as shown on
the Carfax presented to us at the
dealership. They met our dismay
with "the Carfax is free online"
and "the Carfax is wrong" and
"Subarus are great cars even with
over 200,000 miles on them."
Not saying they rolled that
odometer back themselves, as I
think that happened just prior to
their acquiring the vehicle at
auction. I'm only pointing out
that they advertised the lower
figure and were not up front about
the rollback alert. Would never do
business with this company
again.
May 6, 2015
Purchased vehicle.. Was very open to
my business and worked hard to close
deal
Mar 21, 2015
Dealer did not call I had to call them looked at the car, had a check engine light on, asked them to check it out and call back. Never called back so I called them left a message, they will not retrun my call. Will never deal with them again.
Feb 7, 2015
Prompt follow up, unfortunately. Wasnt
right deal
Nov 20, 2014
Excellent customer service. They
went out of their way to satisfy.
Vehicle runs flawless and was
clean. I would recommend.
People like to criticize used car
deal ships a lot due to some
vehicles having maintenance
issues right away. They will fix
anything that breaks within the
first 7 days as they know that
some cars might be lemons.
People will do anything to get
more money for their trade in and
it sometimes makes a dealership
look bad. Buying used cars
always comes with a risk but
these guys to do it right.
Oct 11, 2014
The guys at Trust Auto are easy
going and put no pressure on you
to buy.
Sep 29, 2014
Was told one owner, clean carfax, actually 5 owners and one accident.
Sep 8, 2014
They were very responsive, friendly and the customer service was
superb.
Aug 13, 2014
Poor customer service, did not return calls for days.
Sep 4, 2014
Response from current dealership:
Dear Mr. Samuel
Thank you very much for taking the time to review our company. Your input, and the feedback is vitally important to us and we always want to improve our services. After your comment, we have hired additional personal and better keeping the track of incoming phone calls. We sincerely apologize for the inconvenience. We hope to see you again in the future.
Best regards, Trust Auto.
Thank you very much for taking the time to review our company. Your input, and the feedback is vitally important to us and we always want to improve our services. After your comment, we have hired additional personal and better keeping the track of incoming phone calls. We sincerely apologize for the inconvenience. We hope to see you again in the future.
Best regards, Trust Auto.
Jul 2, 2014
Car I was looking for had been sold the day before I drove down,
settled with a mazda 6i but after taking it to a mechanic they
found thousands of dollars of repairs that still needed to be done.
Don't trust them when they say they fix all the cars in their shop.
The mechanic told me that the car wouldn't pass inspection,
however it was inspected... They are a shady dealership
Sep 7, 2014
Response from current dealership:
Dear Mr. Caelan
Thank you for taking time to post your review and for allowing us the opportunity to apologize. We are truly sorry for the inconvenience which happened with the car. Moreover, all the cars have to pass certified state inspection station before we can sell them. We have full time service that could take care of your issues. Also, all the sedans we sell, come with a standard 3000 miles and 3 months power train warranty. If you need covered repairs done during the warranty period, we promise to begin work immediately. Even if a problem arises that is not covered by this warranty,
More ...
Thank you for taking time to post your review and for allowing us the opportunity to apologize. We are truly sorry for the inconvenience which happened with the car. Moreover, all the cars have to pass certified state inspection station before we can sell them. We have full time service that could take care of your issues. Also, all the sedans we sell, come with a standard 3000 miles and 3 months power train warranty. If you need covered repairs done during the warranty period, we promise to begin work immediately. Even if a problem arises that is not covered by this warranty,
Jun 28, 2014
Dealer comments said truck is in excellent condition everything working
great. WhenI called they couldn't even find the truckk then an hour later
they call and said it was lock in the shop cage across the stree. The
guycouldn't even tell me why. why would you advertise a truck all over the
net and lie in the comments when there is issues with the truck. I went
else where and bought a truck will never recomend these guys to anyon.
Sep 10, 2014
Response from current dealership:
Dear Mr. Jeremy,
Thank you for taking the time to tell us about your unfortunate experience with the Trust Auto. We try to provide a really high level of service. Most of the cars after VA safety inspection proceed to the professional cleaning. The lot for the cars in process of detailing is locked for safety reason. Unfortunately, the car you were looking for was on that lot and the person who is in possession of the key was out of the office. We apologize for inconvenience and already did some changes to avoid this situation in the future.
Sincerely,
TRUST AUTO
Thank you for taking the time to tell us about your unfortunate experience with the Trust Auto. We try to provide a really high level of service. Most of the cars after VA safety inspection proceed to the professional cleaning. The lot for the cars in process of detailing is locked for safety reason. Unfortunately, the car you were looking for was on that lot and the person who is in possession of the key was out of the office. We apologize for inconvenience and already did some changes to avoid this situation in the future.
Sincerely,
TRUST AUTO
Jun 15, 2014
We ended up buying a Honda CRV from someone else, but they
were very nice and willing to deal at Trust Auto.
Sep 10, 2014
Response from current dealership:
Dear Mrs. Shirley,
Thank you for sending such kind, enthusiastic complements, We certainly appreciate your review and try to meet everyone needs. Your positive feedback allows us to know our efforts are appreciated.
We very much look forward to welcoming you back.
Sincerely, TRUST AUTO
Thank you for sending such kind, enthusiastic complements, We certainly appreciate your review and try to meet everyone needs. Your positive feedback allows us to know our efforts are appreciated.
We very much look forward to welcoming you back.
Sincerely, TRUST AUTO
Jun 12, 2014
Friendly and worked with us with the price
Jun 5, 2014
Set up an appointment to see a car and have a test drive. I
showed up, and they weren't ready for me. Had to wait 20
minutes to see the car that had no gas and wasn't cleaned.
Tough to make a sale that way.
May 31, 2014
Salesman was very friendly and helpful. I enjoy the
vehicle now but I would highly recommend anyone
making a purchase to have their own mechanic check it
out and not rely upon the staff or personnel who work
on the vehicles there to provide any accurate info about
the vehicles sold. Only 2 weeks after purchasing my
vehicle there the clutch went out resulting in a nearly
$2000 repair job which their warranty conveniently will
not cover.
Jan 19, 2022
Response from current dealership:
We are terribly sorry that things did not work out as planned, we hope to get a chance to rectify it in the near future
May 17, 2014
Responsive but hardly any room
to negotiate price
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Very unprofessional, I'm told to come in however the vehicle is on
the lift being inspected. It would have taken me another 45
minutes before I can see it. Also the guy who I was supposed to
see didn't even tell me he was out at lunch nor did he tell anyone
in the shop. Very bad vibe, low communication/greeting skills. Did
not feel welcomed.
Sep 5, 2014
Response from current dealership:
Dear Mr. Eddy Dieudonne
Thank you for leaving your feedback. We are usually known for our attentive and friendly staff, who treats each customer with the respect. We are truly sorry you felt differently and therefore would like to apologize. We hope you will be giving us another chance.
Best regards,
Trust Auto
Thank you for leaving your feedback. We are usually known for our attentive and friendly staff, who treats each customer with the respect. We are truly sorry you felt differently and therefore would like to apologize. We hope you will be giving us another chance.
Best regards,
Trust Auto
Apr 19, 2014
Good experience
Sep 4, 2014
Response from current dealership:
Dear Mr. Marlon
Thank you for the great review of our dealership. We work really hard to do our best. We hope to see you back soon.
Sincerely, Trust Auto.
Thank you for the great review of our dealership. We work really hard to do our best. We hope to see you back soon.
Sincerely, Trust Auto.
Apr 4, 2014
buying my car at trust auto was a good experience. they were very
helpful and kind. they did not pressure me into anything at all. i
loved the car when i saw it in person and loved how it handled. the
car was kept in very good condition. i will recommend them to
family and friends.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Mar 24, 2014
Dealer responded quickly
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Mar 16, 2014
Overall good experience.
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.
Dec 20, 2013
Fast Response!
Jan 19, 2022
Response from current dealership:
Thank you so much, we look forward to assisting you in any future needs.