Tru Auto Ladson

They texted and emailed me, but I haven't been able to respond about it yet because I am not sure what I am doing.

Wouldn't recommend this dealership. Tried to have a car delivered 30 mins away due to scheduling and work and Matt treated me like a criminal because I wouldn't come in "it seems fishy" he said. This dealership lost a sale and I bought a Nissan somewhere else.

The experience was perfect! My salesman, Moses, provided the best customer service experience I could’ve asked for. He exceeded my expectations. I drove up from Savannah for my test drive. He spent a couple of hours with me as I went over the car with a fine toothed comb. He answered all of my questions and we actually found a couple of answers (regarding the computer) together. I would definitely send any of my friends or family to see Moses. I love my new car. It’s just what I’ve been searching for!

Good job

Helpful and straightforward.

Did not deal with this dealer much, but did speak with someone one time, and they were polite.

They did a very good job following up

I purchased this car. Gene was awesome

Will keep in mind for future purchases.

The car was $1300 over the value price online and the dealer would not negotiate. What other details do you need? This dealer has a bad rating everywhere I looked.

Sales representative was professional and courteous. We negotiated a satisfactory price and I bought the car.

Great auto company

They work had to find the truck that fits your budget and they r still trying to help me find the right pickup that I can afford and not over priced they have great prices on PREOWNED TRUCKS

Quickly contacted me

Tru Auto made sure I got what I wanted. I purchased this vehicle because it was exactly what I wanted and they made sure everything was good. I love Tru Auto because they always make sure you are getting what you want and at a reasonable price.

Dealer made immediate contact through a returned e-mail, but I could not visit the dealership to view the vehicle for several days. During the interim, the price of the vehicle was lowered by over $500. When I arrived at the dealership for a test drive, they would not honor the price reduction. I would not agree to purchase the vehicle at the higher rate. I attempted to contact with the person at 9:00 AM the next morning who had originally contacted me by e-mail, to ask for assistance in getting the dealership to honor the rate posted on-line. They did not respond until 3:00 in the afternoon. I did finally receive a call from the dealership saying they would honor the reduced price, but by then another buyer was in negotiations and I lost the vehicle. This dealership appears to be a satellite of a much larger dealership and communication between the 2 was poor and caused me to lose the purchase. If they had honored the reduced price during my visit, I would have purchased it that day.

The website said it only had 75k miles and I show up there and the sticker on the window says 118,700 then get inside the truck and the dash say 119,900. They said the car just got there a few days ago, someone using it as their daily driver and put a 1k miles on it in a week.

Quick response and communications

They called me as well as emailed and text me. Answered all my questions in a timely manner. I would recommend them.

I traded in my 2005 Cadillac DeVille for a 2007 CTS with 80,200 miles. Some minor items and brakes were resolved prior to my taking title of the car.. I could not be more pleased with service and prep of the car. Tru Car Auto gas true cars and stand behind sales.

They treated us bad they did not want to deal and there was a lot of things wrong with the car. There was no oil and there rack was leaking. They acted like they did not car for the safety of the customers. All they care about is money. There was no customer service. They would not talk with me even though I /female was the One buying the car. They wanted to talk to my boyfriend. I would not tell anyone one to go there. They have very bad customer service.

It was very helpful to locate me the car I wanted.

Poor customer service. Pushy.

I received a call about the car I was interested in buying, but did not get a call back to answer my original questions.

The price was out of our budget but they were willing to help in anyway. They would email me often to see if they could help.