Toms River Volkswagen

The Person who helped Us was kind, polite and patient.

They contacted me. Promised to keep me informed of cars availability. Seeing the car today.

They were very good about following up right away.

The dealer sent me what seemed to be an automated text, i answered with no reply even 2 weeks later

Too much game in pricing I was told 2 different prices....My daughter seen this Jeep and I was without her knowing gonna surprise her with it.I was told by 1 person could charge card the Jeep but they have a limit on how much I can charge on my card...Then someone else said ohhh no cash only on that jeep....I never had so much confusion on a used car purchase as here with this place... It's fine and I am glad it was me given the ring around and not my Daughter

This dealer was very very very helpful He text as I asked him to do and he did fantastic job

Very Straightforward..car was sold great customer service..thumbs up

Sales person was polite and professional. I’m giving 2 stars because they seemed like they were in a rush to get me out and wouldn’t send me in my way with a full tank of gas.

I worked with Jim are Toms river VW and he was a big help. i do truly do recommend everyone to speak with him. But I cant say the same about the Owner of Toms River VW who gave out the car to "a friend" knowing that I was coming in to buy the car.

Timely response ses

They replied almost immediately with the information that I had requested. Unfortunately, the vehicle was sold a short time before I arrived to drive it.

Quick response

Bait and switch. Prices advertised online are with all possible discounts and more. Add at least $3,500 to online prices and then you would be closer to the pricing.

Awesome

Showed interest in this and told them we were coming to look at it. It was awful, never cleaned inside, duct tape holding things together. Belongs in junk yard

Dealer reached out to see if I had any additional questions but never verified if the vehicle was available. After my second message I was informed the vehicle had already sold.

Very respnsive

Didna God job

I received an email that this particular car was available. When I went there to see it, the salesman knew nothing about it. He indicated that they would not sell any car that cheap. ($1100). So I presume the ad was simply a hooker to get into the showroom and upgrade you to a more expensive car.

Heather was very nice. She was my contact at the dealer. I don't think the dealership was upfront with the condition of the car on the website. They should have put what was wrong with the car. Glad I didn't have to drive to far to see it.

Great prices and service.

Quick to respond. Not pushy

It was great

They contacted me right away, but I have been waiting for the photos of the car the offered me for almost a week.

Car was sold but it's still up on their site.

Everyone was nice and helpful, however, the dealer fees were outrageous! The advertised $3,995 vehicle ended up over $6,000! I did talk them down to $5,490. My other son purchased a vehicle about 3 weeks earlier from a dealership in Pennsylvania that had an advertised price of $3,990 and the final price after all taxes, tags and fees was only $4,692. The salesman had a good day at our expense!

Drove an hour .Car was sold , but left advertised online . (Bought by employee) . Way to lose a customer.

The dealer contact experience was professional and concise, unfortunately the used car I was looking at was not what I was looking for.

Yes, the Director of Business Development contacted me immediately and so I visited the dealership the next day. I had a pleasant experience with the sales staff who took me for a test drive. The low point of my visit was when the GM became very rude to me during the negotiation process. I felt insulted by him. He came across as unstable, and so I decided to keep calm. After my experience with the GM I was ready to walk out, but the customer service I received from the other sales managers won me over. I bought the car! I would have given a 5 star rating but my interaction with the GM left me disappointed.

We had a wonderful experience at Toms River Volkswagen. The team was extremely helpful, courteous, pleasant and very professional. They have great prices, the best from all of New York and New Jersey. I highly recommend this place. They provide superb customer service- very impressive. -The dealer was quick to respond to my inquiry -Tom was very knowledgeable about the vehicle and he thoroughly explained the conditions of the vehicle. He was very precise on his explanation. I RECOMMEND TOMS RIVER VW. Excellent Service!!

While i ended up not purchasing the vehicle i was looking at, the Sales Mgr. Was very up front and honest about the vehicle i ws interested in. In the end, the vehicle was not the right fit and was being sold “as is”.

Dealt with Tony on a used Hyundai for my Aunt. I told him I was driving 2 hours to come see the car so he put me on hold to see the car was physically still on the lot even though his inventory told him it was. He was great and made my Aunt feel welcome and treated very fairly. Definitely made this an easy buying experience.

Awful waist of time. I told internet mgr I was traveling 1.5 hours to see there car. When i got there the car was covered with dents from a hail storm. It shouldn't even be on the market. Should have a salvage title.Nothing in the photos or the dealer description mentioned this condition. There was also damage to the front and rear bumpers not shown. Should be a no star rating!

Toms River VW were professional and friendly. I had a pleasant experience. They were not pushy to make the sale, but were responsive in answering questions pertaining to the 2015 Highlander Limited that I ultimately purchased. I felt comfortable through the purchase process. I did not finance the vehicle.

Paul was very helpful and him and manager answered all questions and made a great effort to get deal done. My wife might still get murano

quickly contacted me professional and answered my questions

They were reluctant to have me inspect the vehicle by a 3rd party. The salesman gave me a "run-around" that they have to check with the manager whether or not that is allowed which is completely absurd. When I asked for customary copy of the vehicle inspection completed by the dealer, they assured me that it was completed and would forward it to me, but never did. More specifically, the sales woman, in this case, suggested there was "no reason" to be asking for information on the history of the car's maintenance records not provided by Carmax. She was really rude and pushy. When I did, finally get the 3rd party vehicle inspection completed, the car had been in a flood and I realized then, why the salesman and woman were so shady. Btw...I just purchased same make, model, and year from another dealer in another state.

Responded to my inquiry a bought buying s car but only give you limited information. Car fax showed 1 accident and it was the owner who traded car in . I asked to see if I could get info as far as how bad car was or what was needed to get it fixed . Basically kept giving me the run around and said car was prefect ? Told them I'll pass on the car .p

Received call the Truck wasn't available until the following Monday. Drove up 20 miles anyway, received well and test drive another which we purchased. Purchase was tough negotiations without a trade and a purchase price is needed going in.

Wonderful experience. My salesman Paul worked very hard to handle my questions regarding the vehicle as well as working out the financing. I highly recommend this dealership.

Very professional

Remember to always check the dealers website or call to confirm the price before driving out to go see a car. They listed the car at $16,227, but that's AFTER YOU PUT $2,000 down, so in reality the car was $18,227. It's a bit dishonest, but that's why you should always check the dealers site.

Very responsive, but I decided I did not need the car.

Car no longer available but the dealer did call

They emailed back and told me the truck was sold. Ask if I wanted to see the other trucks . He also called me to see what I was looking for

Very nice and very helpful

10/10 nice Gaye's

Bought the car!

vehicle was no longer available when I went there.They said they would find another ridgeline within a week,but just sent crap about other vehicles I wasn't interested in.

Responded quickly, answered all questions

Have been contacted several times have not hadd a chance to go see the car but will make plans to do so

Informative, willing to negotiate price

Very pushy. Made me feel like running out of the dealership--which I practically did.

The best car dealership I have dealt with. Everyone is extremely courteous and very nice. They made us feel like family. Even if you have to drive out of your area, they are well worth it.

Pretty easy to deal with. Steve jr excellent salesman. Understood I was extremely busy and did a good job making sale stress less. Sat through test drive after test drive cause I wanted to compare 5 vehicles. Good job!!

Excellent communication.

They responded right away but the car was sold.

There is nothing worse than an automated message via e-mail. I made an offer, it was declined. However, I received several e-mails following that constantly asking me to come in for a test drive of the same vehicle. It's as if they forgot that they already corresponded with me. There was nothing they did that made it seem personal at all.

Stay away from this dealership. Almost every car on the lot is marked up at least $3000.00 over the market price (You can look it up!) Found some that were even priced $1000.00 over their internet "salesprice". Salesman (Dennis) asked us to "give him a few minutes" while he filed some paperwork. After almost an hour, it was apparent he was in no rush to sell us a car. The wait was not in vain, however, as it gave us the opportunity to witness customer after customer walk out in disgust after their own salesman tried the "bait and switch" moments before signing on the dotted line. One of those salesman, after failing to seal the deal, spent the next several minutes making personal phone calls (loudly debating which bootleg DVD he'd watch later on that night) while customers stood around waiting for someone to help them. When I approached this guy and asked him if he had a minute to show us a couple of cars we were interested in, he said, and I quote, "uhhhh, ummmm, No I don't have time. I THINK my manager MIGHT have something else for me to do". There are plenty of other dealerships in the area...don't waste your time on this one.

timely response. wanted to help me. but I opted to go elsewhere when I found exactly what I wanted, closer.