Tom's Ford

Hi Tim. Thanks for reaching out. The vehicle you inquired about is a Focus RS. This is a limited production vehicle that the few dealers actually have available to sell. The few out there available for sale for $10k on average over MSRP. Your review is actually surprising considering most people who know the RS already know what the car is selling for.  Best of luck on your search.

thank you for your review and we look forward to continually serving all your automotive needs

We are here for you when you are ready Domenick

thank you for the review Greg, we look forward to continually serving you with all your automotive needs

Hi George.  It's always surprising when someone accuses us of "hiding" anything.  We have a developed a well know reputation for transparency.  We have a budget category of vehicles that have different reconditioning standards than our vehicles above $9,000.  It's impossible to completely recondition a $5,000 car to be perfect, so we focus on making sure that the vehicle is safe and is in mechanically decent condition.  

Regarding us trying to "hide" problems: It's our policy to HIGHLY recommend an independent inspection whenever you purchase a used vehicle especially on

Hi George.  It's always surprising when someone accuses us of "hiding" anything.  We have a developed a well know reputation for transparency.  We have a budget category of vehicles that have different reconditioning standards than our vehicles above $9,000.  It's impossible to completely recondition a $5,000 car to be perfect, so we focus on making sure that the vehicle is safe and is in mechanically decent condition.  

Regarding us trying to "hide" problems: It's our policy to HIGHLY recommend an independent inspection whenever you purchase a used vehicle especially one at this price point.  This inspection gives you an idea of what additional items may need to be fixed down the road.  You asked to bring the vehicle to your mechanically and we didn't hesitate to make sure this request was fulfilled.  We wish you luck finding the perfect vehicle within your budget.  We are sorry that this wasn't the one and apologize for any time wasted. Less ...

thank you for the review Ron, we look forward to continually serving you with all your automotive needs

Hi there.  Thanks for taking the time to write. Ordinarily reviews positive or negative provide us feedback to help us improve our already award winning business.  We were able to verify what happened during your visit.  We do take all serious offers into consideration and although our inventory is market priced, we work to help fit a vehicle into the customer's budget.  In this case, immediately when greeted by a representative, you bluntly pointed at the Lincoln Town Car for sale at the price of $4,800 (discounted from $6,000) and said you would pay $1,500 for the vehicle.  If an offer is re

Hi there.  Thanks for taking the time to write. Ordinarily reviews positive or negative provide us feedback to help us improve our already award winning business.  We were able to verify what happened during your visit.  We do take all serious offers into consideration and although our inventory is market priced, we work to help fit a vehicle into the customer's budget.  In this case, immediately when greeted by a representative, you bluntly pointed at the Lincoln Town Car for sale at the price of $4,800 (discounted from $6,000) and said you would pay $1,500 for the vehicle.  If an offer is realistic, we will consider it, but 70% off of the listed price isn't what any business would consider a realistic offer.  Best of luck finding a new vehicle. Less ...

HI Garth.  Sorry we could meet your level of expectation regarding communication.  Upon researching I do see our team attempted to reach you regarding the vehicle you requested, but we never heard back from you to let us know that you weren't interested in this vehicle any longer.  Let us know how else we can assist down the road.

Hi there!  Thanks so much for taking the time to write about us.  It means a lot when someone takes the time out of their lives to write.  Its our goal to always be good communicators, but also to have accurate information.  Our sincerest apologies that our car wasn't removed.  There is a 2 day delay from when a vehicle is sold to when our system removes it from our website and CarGurus.  We are going to dig into how to shorten that timeline based on your comment.  Thanks again for helping us improve and please let us know how we can assist you in the future.

Larry,

Thanks for your review!  We appreciate your feedback of our used car department.

Mike,

We apologize for your experience here at Tom's.  A wholesaler offers us a dollar amount just like any customer would and in this instance offered us more for the vehicle.  It sounds like negotiations started from a lower price than what was already offered on the vehicle when you came in.  We hope you give Tom's another chance in the future for your vehicle needs.

Thanks Zahir, glad we could help!