Thompson Lexus Doylestown

Very responsive. Great follow-up.

good dealer so far. quick response. i need to get back with them. my experience so far was very favorable.

Very nice people thank you very much

Couldn’t ask more from a dealer. The best I have ever dealt with!

Very helpful. Would do business with them again. Colin, joe & Tom were exemplary professionals!

all good

As soon as I saw it on line I called and offered a deposit to hold it for 3 days. Drove from Long Island to PA and the car was more than I ever expected. The salesman and everyone at the dealer was awesome. Live my new Lexus

Very quick response and made me aware of any issues that were not listed because they discovered them after the posting. Would def feel comfortable purchasing a vehicle from them.

Excellent customer service. I look forward to working with them again.

Very helpful.

Prompt response

Warm & Friendly sales staff. Ended up purchasing a 2016 Land Rover Range Rover from them and traded in my old Range Rover as well! Got a fair deal on both! 100% worth the trip from New Jersey!

Sales Manager is a complete jerk. Wanted him to hold the car for a few hours while I went to drive another. Even offered $10K to hold it. They lost a sale that day as I purchased the other car. Will never even consider this dealership again.

I had a great experience with the Thompson team. Every one was polite and courteous. They responded to my emails and text promptly. Wayne my sales person was very helpful in purchasing my vehicle and was pleasant to work with. Sharon in there finance department was also very pleasant to work with and helpful in the process. I'm very pleased with my experience there and the vehicle I purchased.

It was awesome. The dealer had a lot of patience in walking me through all the charges and went through all the documents with me.But before all these , he sent a Uber driver my way because I was having transportation problems getting to the dealership.He finally took me to the car and explain all the new technology in the car to my understanding. He made my day, he was awesome.

I couldn't be happy with them! Very nice people!

Great

Quick response from dealership and no pressure

The salesperson and one of the sells manager called me last weekend and told me the vehicle was available.I got a call that Monday saying the vehicle was gone.Funny it is still showing on there website.Guess that didn’t want to sell me the car.

Very positive experience with all staff there. Felt safe during the pandemic. Excellent price and inventory.

very helpful with a used Lexus I was interested in from another dealer which would require some cosmetic work. dealer went out of their way to give me details of the work and the approx. price I would pay if I decided to purchase the vehicle (which I did not).

great!!!

very responsive, very helpful, very friendly and I am purchasing the car

Very helpful. Spent a lot if time with me.

Very nice but very Un-knowledgeable about the car. They didn’t seem to realize the difference between an automatic and a manual transmission.

Very courteous.... answered all questions.

They have been very helpful, and have communicated with me consistently and professionally from all levels of management.

Nice sales people and Craig is very helpful as my wife and I are in search for the right vehicle, he has patiently been sending us vehicles to view

Even though the vehicle sold they sent other listings to me.

Great experience! Awesome dealership!

Terrific experience. Entire staff was extremely helpful and great to work with. Best experience in purchasing a vehicle and I was out of state. Just ask for Ryan and he will take care of you!! Thanks !! Brian

They responded quickly and we test drove the car today!

Replied the following day to let me know that the truck was sold.

Prompt respond

She said it was available on Monday and said it was sold next day

I received prompt response thanx for your service.

Quick respond, nice salesperson

Ryan McKinnon responded to my email about this car very quickly. When I got there the next day Ryan was busy so he happily referred me to another sale person. Adam Ratcliffe was very nice and of course I bought the car. Thanks so much everyone was so nice and polite. Highly recommended this dealership.

Very professional

Although I did not go to the dealership, but the online sales person I dealt with was awesome. Professional, knowledgeable, and went out of his way to provide me with additional information.

Excellent and profesional service .

He was very professional

Very professional. Dealer was not too pushy, understanding and helpful and sold me a great car at a very reasonable price.

Thank you for great and fast service . Product as described on website- good and clean condition . Very friendly dealership ! Thanks again!

Great dealership and great customer service from Anne! A nice bunch of folks who care and want to help. If you find a car you like, be sure to put down a deposit!

Great experience but car had a few small surprising issues.

Quick response

Very quick response and total transparency!

Excellent all around.Competitive pricing and knowledge of the vehicle heads above others

Pleasant experience but the distance was too far to test drive the car

Everyone at Thompson where very helpful and professional could not make a deal on the gx460 that i wanted though .

Thompson guys are top notch, been buying from them for ages because of their service. Internet service was great.

Excellent salesperson in Ryan H.

They contacted me almost immediately to let me know the vehicle had been sold and to ask if they could assist.

Great responder on time Will visite soon

They responded that the vehicle was already sold and delivered

The only reason they contacted me, was to tell me the car was sold. I don't believe the car was sold that day, in fact not really sure they had the car on the lot still anyway during my initial contact. I highly doubt someone going to purchase a Lexus opted for the VW but hey you never know.

The pictures and description did not reflect the condition of the vehicle. I made an appointment to travel to the dealer for a test drive and had every intention to buy the vehicle. The internet sales rep called to let me know that the pictures did not show that the paint on the roof was faded and that the front brakes would need to be serviced at the next inspection. A second call from the dealer let me know that the paint was also pealing. A third call let me know that the internet rep has JUST started the vehicle and noticed an engine vibration which led him to have their garage mechanics look into the cause of the vibration. He related that the mechanic first told him that the vibration would go away after the car WARMED up. After a closer look, the mechanic said that the motor mounts would need to be replaced and that there were three motor mounts and parts alone would be $300 per mount not including labor to replace them. None of these issues were covered in the description of the vehicle. Needless to say, I cancelled my appointment and vowed not to do business with them in the future.

very prompt responses, went extra miles to take pics for out of state buyer.

The SUV I was looking at online was exactly what the car looked like in person. The pictures represented the suv well. I purchased the car and the buying process went very smooth. My price was good as I was willing to wait until the price dropped, it finally did so I purchased the car.

They were very nice and helpful, but they were overpriced compared to other dealers in the area.

They responded quickly to my email. I have not had a chance to get with them yet

Polite courteous didn't have what I want it I'm still looking

Prompt and curteous reply both email and phone call.

When I walked in nobody greeted me or even asked if I needed help. I stood there waiting and then I finally walked over to two salesmen who were taking to each other and told them I was looking for Tom (a salesman I had been emailing back and forth) they pointed to his desk where he was on the phone talking. Tom was excellent and friendly and the only reason I give this dealership 3 stars. My wife said I was ignored because I drove up to a Lexus dealership in a green 2002 Honda Odyssey. I did buy the vehicle I came to look at because of Tom. Other then that, I was disappointed with my initial experience.

Did not accept my offer, but was professional and quick.

This was my choice!

Dealer responded right away! The salesman Ryan was very nice. Would highly recommend Thompson deal ship and Ryan.

Never went to see it, but great info from dealer

Dealer responded back to every inquiry.

Fast followup from Jim Ogle, thanks Jim!!

Very nice people but sidnt buy from them

couldn't answer basic questions.

REDICULOUS PRICE! Think they have a gold nugget when it is only a shiny turd!

Went to the dealer to buy a car and when I got there the salesman told me they don't have the car that was on the website it was just an image of car on there site.... but what got me upset is I emailed them for the price for the car and salesman sent me back an email with a price for a car they didn't even have... I drove 1hour and 20 minutes to purchase a vehicle that they didn't even have...

Worked with Wayne, was the easiest purchase of my life. Not pushy and he was on point.

Very good experience bough RX 400 sports from them.

Thompson Lexus offered me a fair price for my trade in and made me an excellent deal on the vehicle I purchased from them. I would highly recommend this dealership.

Joseph was extremely helpful and genuinely seemed to want to find us the right (used) car.

excellent

Great service - Ryan was excellent - these guys do their best to make a deal

Ryan Mckinnion was very friendly and easy to work with. A great experience.

Good prices and friendly response.

Quick repsonse, and very helpful.