Gilchrist Chevrolet

I was helped out by Heidi who was very helpful. She did get me a good deal but the sales manager wanted me to make the decision right there and then, I didn't feel comfortable deciding in that moment so I thanked Heidi and went to grab a coffee nearby. Heidi let me know I forgot my ID there, I went back about 1 hour and a half later and I decided to close the deal, but the manager decided it was too late and raised the price again. Obviously, I didn't buy the truck and to be honest I have never experienced something similar, very unprofessional. This manager's ego was more important than selling the truck. Terrible experience.

Michael was extremely helpful, and so far one of the few that was willing to work with me on the price of the truck. Although we were unable to agree on a price he was able to give me an outstanding quote. Very Appreciative!

Great

Sales person was good attended straight to point on sale price.. unfortunately i didn't come up with funds . But i will return as soon as i have the funds available. For same or similar truck buy. Thank u Classic Chevrolet.

Was contacted by a sales consultant. Provided me the information I needed. We talked about a trade attached and sent him all the info via text. Dealer went dark and stop communicating with me.

Good response

Great Experience! I didn’t get the car because it was too far from me.

Received an auto response but never got my real questions answered.

customer service was good, unfortunately the car we want was sold by the day we showed up

Edgar was very helpful with the purchase of my C7 Corvette.

They were quick to respond to my request for information. I even had several different sales reps text me. I set up an appointment to come see the vehicle and even called right before my appointment to verify the vehicle was still there. After driving all the way out to the dealership, they said they sold it earlier in the morning. All those sales reps and no calls to update me and there was even bad information given to me. This is either horrible communication on the dealership or snakelike tactics to lie and get people into the dealership.

The dealer did respond letting me know that they had received my inquiry, but never sent the photos of the vehicle as requested so I never went to look at the truck.

Responded quickly, knowledgeable and friendly

My sales lady was great. Those guys are on point.

Responded with automated/generic emails only

Immediately responsive dealership.

They responded, but never provided me with the additional photos I requested. Just sent me lots of scripted emails.

They actually took over 3 days to contact me when I tried twice in 2 days by contacting them first with interest about a truck. Other dealerships contacted me the same day. I loved the truck and was disappointed with the LACK OF CONTACT by the dealership.

Responsive. But the price of vehicle online was $30,713. Tried to negotiate and my quote was over $38,000. Didn’t qualify for incentives due to not having trade in vehicle. Truck was stolen so I didn’t have one to trade in. Nothing online stated that qualification.

worse dealer, i called 3 times and ask to speak to sales they never called back

The dealer never replied to any online inquiries. When I called, the individuals I spoke to were helpful working with my situation. However, when I asked about the vehicle, I was told it was unavailable and was offered a different one with 3000 more miles for the same price. Finally, when numbers were discussed, the final price included a “mandatory” $3000 protection plan. Helpful initial customer service, misleading pricing

They didn't have the model and color we wanted on the lot but worked hard to get it. Salesman and financing department were great. Would recommend them.

Great price and service

Very high pressure sales person. Agreed price over the phone, but price was not honored upon arriving at dealership. Sales Manager said sales person is not authorized to offer that price. Wasted 2 hours and was only offered $3k more than what was agreed over the phone.

This dealer emailed me consistently and their prices are very good as well.

Quick response and able to deal

Very helpful and friendly staff

They was very quick to respond to my question and very informative. Very positive and helpful.

The pictures of the car did not reflex the real car. Brakes where shot, radio did not work, and trim was falling off, . Will not ever go back for any car.

No haggle top value for trade in A+

Great experience. We bought the juke

Classic Chevrolet has changed my outlook on a car buying experience. They are professional and I would recommend them for all your car needs.

everyone was great

Willing to work with you.

This is a review of attempt to purchase the New 2018 Chevrolet Camaro 1LT Coupe. I would like to praise friendly salesman. That was the best I can say about Classic Chevrolet of Houston. Now, to the real thing. Price of the car is nowhere near the one advertised at CarGurus. Let's see, CarGurus advertised price is $24,633, price sent to me by email $27,553 and finally price at the dealership was over $31k. They did "dropped" the price to mid $29k and offer a TV with it, to sweeten the deal. This place is classic alright, classic "bait and switch". No wonder this car is at CarGurus for almost 400 days. Definitely would not recommend Classic Chevrolet of Houston to anyone.

I thank you I got what want I'm very please

Salesman attempted to explain that the vehicle pulled to the right because they're designed to do that so if you fall asleep at the wheel you don't go into the guardrail...seriously (it needed an alignment or air in the tires). Also, if you ask them to honor their internet advertised price, they force you to buy a $2500 service plan that covers a bunch of useless stuff. Maybe this works on their normal clientele, but I seriously cannot believe that this company pulls this sales bologna. Straight out of the "used car sales" textbook.

Good buying experience

I can't say enough. As an uneducated buyer, Craig and Vernon talked me through every step of the financing process and honestly expressed concern about any questions I had. These guys aren't looking for a paycheck. They want to make sure you get into a car you're happy with.

I called and made an appointment for a test drive on the vehicle I found on this site. I called the dealership for 45 minutes from my bank's office trying to get someone to answer the phone at the dealership so we could make payment arrangements. No one answered so I just went on to the dealership. The car I was interested in was being shown to another buyer while I was ignored on the showroom floor. Eventually Elizabeth decided to work with me. Did the test drive while the other guy was in the finance office. The dealership adds over $3000 to the advertised price in the form of unwanted accessories that they will fight tooth and nail to charge you even if you do not want them. Once we finally agreed on terms and a price I had to sit there for another 3 hours while they tried to contact my bank after 8pm. Then they made it out to be my fault the bank was closed and they could not get the confirmation they needed. I explained all they had to do was answer the phone at 4 pm and this would have been prevented. They extorted another $500 from me in order to take my car home that night, since they had already returned my rental for me, I had no choice. They also promised that the additional charge would not go through as they would stop the charge in the morning, which they did not, and I have yet to receive my refund. They made me come back in on Monday for final delivery, where I waited for over an hour for someone to take me into the finance office to sign the same papers I signed on Friday. Still no refund. They also made a big production of delivering my car with a fresh car wash during a thunderstorm. What a waste. They did not even give me my car with a full tank of gas. I do not recommend this dealership. I would rate them 0 stars if I could. Go somewhere else, anywhere else. they ruined my new car buying experience, and they do not care.

Very helpful.

Dealership is solid

I enjoyed buying a car for Classic and would do it again.

Nice sales and fiance people. Car had rust problems that i wasn't made aware of until I looked at the when I got it home. Told about it the problem they said they knew about it but didn't tell me. I didn't buy it, went somewhere else

Real bad service told me truck was on lot and it was still forsale when arrived at dealerships they told me it was sold and tried to sell me somthing I didn't need.

They returned my E-mail quickly & answered any questions I had. They even sent me a personal video showing me the car!

great ongoing

They responded instantly with all the information needed . I recommend classic Chevrolet.

Great place to deal with.. Very Helpful and friendly

Watch out for this dealer. They post a car as available with a great price and then when you go in to test drive the car it is no longer there. So typical.... They will schedule an appointment with you confirming it just hours before the time and then when you arrive say "sorry it must have been sold yesterday". The car was actually sold almost two months ago!!! They then told me they would remove it immediately from their website. Guess what it's still there!!!!! How can you trust doing business with anybody like this. Stay away!!!!

James provided excellent customer service and tried his best to find a vehicle that fit my needs.

Good experience. They did everything they could to get me into the car I wanted.

Quick response had problems filling out app online and purchased vehicle elsewhere.

Great experience. Good people. I love my truck!

Ranger is the man!!

Great Prices and awesome staff.

wouldn't make a deal

Had a great experience "Ranger and Ryan" were awesome !

I was interested in buying a VW and talked with the internet sales manager and made an offer. He was quite rude and flippant in his reply to my offer which was only $900 away from his offer. He never made a counter offer which I would have more than like would have accepted. Will not deal with them again.

David is by far the best car salesman I have ever dealt with. He's a great asset to their company,and was the determining factor to us purchasing our new vehicle. We will definitely recommend him to others!

Excellent

The deal was very easy to make and the numbers made sense the first time.

Quick service and everyone was very professional!

great service responded right away

Dealer did respond to my email inquirey, 1 week later. My husband and I took a trip over to the dealership. Manny , the salesman , was super nice and helped us with whatever we needed, ask for him. The truck needed a battery, Service got one. The truck needed an inspection sticker, I came back the following weekend, but honestly , I thought those things would have already been done. Finance went quickly, once paperwork was done. compared to other car buying experiences , I would give them a 5 for stressless. I got a fablous intrest rate, 2.19%.

Excellent dealership.