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Tacoma Dodge Chrysler Jeep Ram
About Us
Hey there! Welcome to Tacoma Dodge Chrysler Jeep Ram, located right here at 38th and South Tacoma Way, the Intersection of Savings! We’re where the excitement of finding your dream car meets the warm welcome of a friendly neighborhood atmosphere. Conveniently, our Dodge, Chrysler, Jeep, and Ram lineup are all housed at one huge location, making it easier than ever to find the perfect ride for you. Proudly serving Tacoma, Spanaway, DuPont, and the surrounding areas with a special shoutout to the dedicated service members at Joint Base Lewis McCord (JBLM), we’re proud to be your go-to destination for all things automotive.
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Today 9:00 AM - 8:00 PM (Open now)
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4101 S. Tacoma Way
Tacoma, WA 98409
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- Amenities coming soon!
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Dealer Reviews
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I had inquired about the Lexus GS350 in their inventory, which I was interested in, but it had already been sold. The salesman contacted me, and I told them about the exact
car I was looking for. They will notify me if they get another in the inventory.
Nov 19, 2024
Response from current dealership:
Thank you for your patience and interest in the Lexus GS350. At Tacoma Dodge Chrysler Jeep Ram, our team is committed to helping you find what you're looking for. Enjoy your day!
Show older dealer reviews 43
Truck had just been traded in so was still dirty, but dealer got it all detailed and repaired or replaced the few things that needed taken care of. The salesperson was great and kept me advised on when vehicle would be ready. I was given a nice loaner to use until mine was ready. All in all a great experience, I was pre-approved so financing was quick, almost too quick.
Oct 31, 2022
Response from current dealership:
Hello Dan, congratulations on your truck purchase. Our Sales Team got your vehicle detailed, repaired, and replaced things that needed to be taken care of. Until we had it ready we provided you with a loaner. We, at Tacoma Dodge Chrysler Jeep Ram, made sure your car-buying experience was quick and easy. Thank you for doing business with us. Enjoy!
Mar 8, 2022
Response from current dealership:
Thank you for the 4 star review. We try our best to reach out to customers as fast as possible here at Tacoma Dodge Chrysler Jeep Ram.
Mar 7, 2022
Response from current dealership:
Hi there,
Thank you for your positive review and for sharing your experience. We are looking forward to your next visit with us here at Tacoma Dodge Chrysler Jeep Ram.
Thank you for your positive review and for sharing your experience. We are looking forward to your next visit with us here at Tacoma Dodge Chrysler Jeep Ram.
Feb 24, 2022
Response from current dealership:
Thanks, Jim. We appreciate you choosing Tacoma Dodge Chrysler Jeep Ram and are proud to have you as a customer.
Mar 16, 2021
Very professional and helpful. Great follow up.
Mar 17, 2021
Response from current dealership:
Our goal is to always make our customers feel welcome, Brent! Thank you for choosing Tacoma Dodge Chrysler Jeep Ram.
Sep 6, 2020
Wow! I found a Certified Pre-Owned ProMaster City listed at Tacoma Dodge. Certified Pre-Owned, touted as being worthy of an extended warranty. I called the dealership from Portland to inquire about the vehicle, asking the sales rep to be my eyes (distance and Covid etc) I was told how fantastic the vehicle is, blah blah blah.
I decided to trust the sales rep, and put a deposit down. I drove up, the vehicle looked good, low miles, and it’s CPO. From a dealer!!!
Upon arriving home near Eugene Or, I realized that the car pulled to the right and that the steering wheel would not center.
$132 for an alignment. I was informed of existing damage to the right rear wheel well. I’be reached out to the dealer who sold me this Certified Ore-Owned gem to make it right, and am still waiting.
Any bets on whether they’ll do the right thing????
Sep 7, 2020
Response from current dealership:
Hi Hallie,
I regret to learn about your disappointment with the vehicle you purchased. Our goal is to provide honest service for all of our guests and I am concerned to know you felt otherwise. Given the opportunity, I would like the chance to speak with you about your experience. Please contact me at your earliest convenience.
Best,
Steve Crosetti
General Manager
(253) 475-7300
I regret to learn about your disappointment with the vehicle you purchased. Our goal is to provide honest service for all of our guests and I am concerned to know you felt otherwise. Given the opportunity, I would like the chance to speak with you about your experience. Please contact me at your earliest convenience.
Best,
Steve Crosetti
General Manager
(253) 475-7300
I want this jeep and will not rest til I get a great deal.They have kept in contact with me*************:)
Aug 19, 2020
Response from current dealership:
Thank you for the five-star review! We look forward to helping you get the Jeep of your dreams!
Very friendly dealer, probably the best deals and prices you'll find. Worth the 170 mile drive to save some $.
I recommend Stephanie "Gigi" she was very friendly and left no stone turned to get me a great price.
Aug 3, 2020
Response from current dealership:
Thank you for the positive review and rating! We are happy to know that you find our team to be friendly, especially Gigi. We appreciate you driving the distance to see us and we look forward to any future visits!
Jun 28, 2020
Response from current dealership:
Thanks, Benjamin! We hope to work with you again.
Jun 19, 2020
They're Friendly and trying to help me
Jun 20, 2020
Response from current dealership:
Thank you for the positive review! We are always here to help if you need anything else.
May 20, 2020
Response from current dealership:
Thank you for your feedback for Kathy! We are pleased to hear that everything went well. Let us know if we can do anything else for you.
Apr 26, 2020
Kathy was very friendly and helpful. This was my first time looking for a new truck and Kathy walked me through each step and answered any questions I had. Very helpful and professional.
The online price of the car went up as soon as I told them I was interested in a specific truck!!! This might be something all dealerships do but that was enough to keep me from making a deal.
May 1, 2020
Response from current dealership:
Tanner, thank you for taking the time to share your friendly and helpful experience with Kathy! Congratulations on your brand new truck! We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.
Provided my information for trade and they never responded and I was passed on to 3 different sales people. I was also qualified with my credit union. This was my 2nd attempt to buy from Tacoma Dodge.
Apr 22, 2020
Response from current dealership:
Hello Robert,
I am disappointed to learn about your experience. Unfortunately, during this health crisis all of our Sales Department employees are either furloughed or working from home, per State guidelines. In reviewing your communication with the dealership it seems there was simply some lines getting crossed. It's not how things usually go here and we're doing the best we can. We would never hold a bad experience against someone, despite the circumstances. If we can resolve this and help you, please reach out.
Steve Crosetti
General Manager, Tacoma Dodge Chrysler Jeep Ram
(253)475-
More ...
I am disappointed to learn about your experience. Unfortunately, during this health crisis all of our Sales Department employees are either furloughed or working from home, per State guidelines. In reviewing your communication with the dealership it seems there was simply some lines getting crossed. It's not how things usually go here and we're doing the best we can. We would never hold a bad experience against someone, despite the circumstances. If we can resolve this and help you, please reach out.
Steve Crosetti
General Manager, Tacoma Dodge Chrysler Jeep Ram
(253)475-
Mar 9, 2020
Response from current dealership:
Thank you for the five stars! It's very much appreciated.
Jan 30, 2020
The sales person, Samantha, claimed the car had all of these features that were great. She talked about the nice JBL stereo system, but did not tell me a speaker was not working. She told me about the Homelink system, but did not tell me it did not work... When I called her the next morning after purchasing the car to ask her about the items, it was too bad, the car is yours now.
Feb 1, 2020
Response from current dealership:
Hello,
Thank you for bringing this to my attention. We want our guests to be completely satisfied with their experience. I apologize that your vehicle has not met your expectations and would like to talk about it. Please call me when you have a moment.
Best regards,
Steve Crosetti
General Manager
(253) 475-7300
Thank you for bringing this to my attention. We want our guests to be completely satisfied with their experience. I apologize that your vehicle has not met your expectations and would like to talk about it. Please call me when you have a moment.
Best regards,
Steve Crosetti
General Manager
(253) 475-7300
Jan 5, 2020
Response from current dealership:
Thanks for your review! We are glad to have been of assistance. Let us know if we can do anything else for you.
Aug 22, 2019
Best experience in buying a car!
Aug 22, 2019
Response from current dealership:
That's great to see. Jen! We appreciate the compliment. Come back at any time.
They said they sent the jeep to auction after i test drove the vehicle, on a thurs. they pulled my credit report friday and started the process. after 4 days of very little communication all innitiated by myself i didnt receive word they sold the jeep until 455 Monday night. I was told that a sensor in the engine went off a modification had been done voiding the warranty so they had sent it to auction.. i wont attempt to purchase another vehicle from them even IF its the best deal amd exactly what I want.
Aug 16, 2019
Response from current dealership:
Hi,
I am sorry to hear that any communication or customer service could be interpreted in a way that did not show the care we have for you as a customer during your sales experience. I am open to further feedback and would like to clear up any potential misunderstanding. Please contact me when you have a moment, so we can discuss further.
Best,
Steve Crosetti
General Manager
(253) 475-7300
I am sorry to hear that any communication or customer service could be interpreted in a way that did not show the care we have for you as a customer during your sales experience. I am open to further feedback and would like to clear up any potential misunderstanding. Please contact me when you have a moment, so we can discuss further.
Best,
Steve Crosetti
General Manager
(253) 475-7300
We liked the RAV 4 and purchased it, but the salesman was not particularly
helpful at first, and was not willing to negotiate price even though the vehicle
needed tires. Tacoma Dodge also adds a $400.00 charge to all vehicles sold for
security etching on the glass, even though customers may not want it, but we
were able to get that charge waived.
Jul 8, 2019
Response from current dealership:
Hi,
I'm disappointed to learn that your car buying experience with us did not meet your expectations. I would greatly appreciate the opportunity to connect with you directly to address your concerns. Please contact me at your earliest convenience.
I look forward to hearing from you.
Best,
Steve Crosetti
General Manager
(253) 475-7300
I'm disappointed to learn that your car buying experience with us did not meet your expectations. I would greatly appreciate the opportunity to connect with you directly to address your concerns. Please contact me at your earliest convenience.
I look forward to hearing from you.
Best,
Steve Crosetti
General Manager
(253) 475-7300
May 8, 2019
nice treatment.
May 13, 2019
Response from current dealership:
Will, thank you for the positive review and rating! We are happy to know that you were treated nicely. We hope that you will contact us again in the future!
Nov 11, 2018
Response from current dealership:
That's wonderful to hear! Thank you for choosing us for your automotive needs!
Sep 30, 2018
Prompt follow up
Sep 30, 2018
Response from current dealership:
That's great to hear, George! We hope to see you again!
Jun 21, 2018
Great experience. Professional, courteous, not pushy.
Jun 27, 2018
Response from current dealership:
Hi Jennifer,
Thank you for sharing your great experience! We welcome you back anytime!
Thank you for sharing your great experience! We welcome you back anytime!
Jun 17, 2018
Response from current dealership:
We're glad to learn that we have been helpful to you. We are always happy to help, so please don't hesitate to reach out if you need anything else.
Jun 14, 2018
Answered all my questions
Jun 15, 2018
Response from current dealership:
Thank you for your wonderful five-star review. We'd love to see you again in the future.
Jun 13, 2018
Just emails and phone calls but these people are all a Class act. A+
Jun 14, 2018
Response from current dealership:
Hi John, thank you for taking the time to share your great review! We are happy to learn our team provided you with excellent service. We appreciate your business and look forward to working with you in the future.
Jun 6, 2018
Mostly painless, a little back and forth but it wouldn’t be a car buying experience with out it. I would go back again.
Jun 7, 2018
Response from current dealership:
Hi Daniel, thank you for sharing your five-star review! We are happy to know your experience with us went well. We look forward to working with you again in the future.
Apr 17, 2018
Pleasant experience over the phone
Apr 23, 2018
Response from current dealership:
Thank you for sharing your experience, Camisha. We're very pleased to hear you had a pleasant phone experience with our team and we hope to hear from you again!
Apr 16, 2018
They followed up when I inquired- and thats good enough for me.
Feb 11, 2018
Tim and Joni were very nice, responsive and professional. The car I wanted
sold prior to my visit, but they saved me a trip by making sure they kept in
communication with me. I appreciate them for that!
Jan 1, 2018
Great. No regerts.
Mar 7, 2017
Response from current dealership:
Thanks for taking the time to provide us with feedback!
Jan 14, 2017
spoke with Kathy at 730 Friday night about viewing the truck at 12 the next day.....SHE had called me back, so she had my number. we drove two hours to see the truck and was informed the truck had sold the night before....she could have contacted us and saved us 4 hours of driving .Then wanted to show us something else.... ...will not be back...EVER
Aug 18, 2016
Response from current dealership:
Thanks for sharing Bratt! We appreciate you choosing Tacoma Dodge!
Mar 23, 2016
Don't let Tacoma Dodge fool you with those low internet prices. They'll
more than make up the difference when they undervalue your trade-in
(30% less than other dealerships in our case), add in $900 Gap
Insurance ($250 from our lender), and a $4000 Extended Warranty
($1550 for a better Mopar EW from 2 other dealers), and $400 to "etch" a
"code" on your new car's window - not even the VIN, just some
meaningless code. And just when they have you cornered and ready to
open your wallet - poof! that low-priced car just sold to someone else!!!
Mar 29, 2016
Response from current dealership:
Annie, thank you for your concerns. I can guarantee that our low Internet prices are indeed very valuable to the majority of our clientele, who made us in 5 consecutive years the largest and most selling Dodge, Chrysler, Jeep and Ram franchise in the state of Washington. In regards to trade-in evaluations we are considering the true value of the current auctions and what cars are going for here in the state of WA. In regards to the extended warranties, other dealerships are not using the same vendor we are doing business for all those years - so to compare these two different entities is not h
More ...
Jan 5, 2016
they did not have exactly what I wanted. but I did find it and it is a 2000 7.3L F-350 manual trans w/107K and 4x4 long bed. thank you for your assistance
Jan 5, 2016
Response from current dealership:
Bryan, we are delighted that you found a vehicle that will meet all your truck needs. Should you need anything regarding your truck please do not hesitate to contact us. Thank you again for your purchase! - Your Friends at Tacoma Dodge Chrysler Jeep RAM
Oct 29, 2015
Awesome
Oct 30, 2015
Response from current dealership:
Jay - thank you for your 5 Star review. It is always a pleasure having you stop into our dealership. - Your Friends at Tacoma Dodge Chrysler Jeep RAM
Online sales were really awful! I
was emailed by the first person,
who gave me a price of $19k but
said she was having a blowout
clearance of all used vehicles and
asked me to make an offer. I
offered 17k and she "transferred"
me over to her manager who said I
was ridiculous for asking for such
a price, told me the car was $24k.
He told me he didnt have anything
for me and to go elsewhere. I
copied and pasted what the girl
wrote before him and he said she
had "no idea what she was talking
about" on clearance of the used
vehicles and he would not honor
that pricing. I copied and pasted
thier ad pricing - which was $19
and he said this too was a mistake
by his "internet guy".
Nov 30, 2014
Dealer would not disclose price when
asked
Mar 2, 2013
They were very interested in helping me find a new car, however
once I contacted them it was nearly impossible to get off of their
lead list. I got calls from three different sales people even a week
after I bought a jeep from championship motors.