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TX Auto Group
About Us
At TX Auto Group Houston, we want to earn your business for life! We are dedicated to providing the ultimate automobile buying experience. Our dealership is your #1 source for buying a quality pre-owned vehicles. We have extensive relationships in the dealer community allowing us to purchase a wide variety of lease returns and new car trades at exceptional values. In addition, we offer a full array of financing options to meet your needs. Our goal is to make your buying experience worry free — our certified technicians inspect and test drive each car on your behalf. We guarantee to always provide you with excellence customer service as we help you find your dream car.
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Today 9:00 AM - 7:00 PM (Closed now)
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5803 Richmond Ave
Houston, TX 77057
Our Amenities
- Complimentary Beverages
- Complimentary Car Wash
- Coffee & Refreshments
Media
Service Info
Service Hours
Dealer Reviews
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They were great till I got there.The key fob was broken and I flew in to pick up car. It should have been replaced. They said it was ordered and would overnight it. For a week it never came I had to go to VW dealer and order one and pay for it and then pay to have it programed. They never responded.They sold me an extended warranty and I'need to check if that is valid. I'm getting no response from them at the beginning I was so happy but soon as I signed the paperwork that was it.
Mar 27, 2026
Tx auto group was amazing sndbAlex was great
Dec 27, 2025
We would like to gove Blake a shout out for being our salesman. He wasnt pushy. He was very communicative and easy to get along with. Hes a fun guy, truthful straight to the point and honest. I recommend getting your next vehicle here.
The Mendozas
Trida and Felipe
Nov 17, 2025
Excellent service. They did everything they said they would do and made the purchase the easiest car purchase I have ever had. The owner, Jose Vara even picked me up at my home so I didn’t have to find a ride out to pick up my vehicle I purchased.
Sep 15, 2025
Sorry it would have to be less than a star, sales person said he would bring the car around… 20 min later I left without seeing the car. And my husband and I were the only ones there.
Sep 17, 2025
Response from current dealership:
Hi Estella,
We’re truly sorry to hear about your recent experience. When preparing a vehicle for a client’s test drive, our goal is to ensure the car is presented in the best possible condition. At times, newly arrived vehicles require a bit more preparation, and this process can occasionally take longer than 20 minutes. Our 150-point inspection and detailing process is designed to give every customer the best first impression and showcase the vehicle at its highest standard.
We’re truly sorry to hear about your recent experience. When preparing a vehicle for a client’s test drive, our goal is to ensure the car is presented in the best possible condition. At times, newly arrived vehicles require a bit more preparation, and this process can occasionally take longer than 20 minutes. Our 150-point inspection and detailing process is designed to give every customer the best first impression and showcase the vehicle at its highest standard.
Sep 17, 2025
Response from current dealership:
Hi Ronald! Thank you for your feedback! We’re glad you had a good experience and we look forward to serving you again in the future.
Aug 21, 2025
Very easy to work with, responded quickly, and didn’t try to sell me another car. Able to work with my price range and shipping was cheaper than posted. Bought the 2019 Fiat and can’t wait for it to get here!
Sep 17, 2025
Response from current dealership:
Thank you for sharing your experience! We’re glad to hear the process was smooth, straightforward, and within your price range—and even better that shipping worked out for you. Congratulations on your 2019 Fiat! We can’t wait for it to arrive and for you to start enjoying it.
I recently had the pleasure of working with Alex Hernandez during my car-buying process, and I couldn’t be happier with the experience. From the moment I walked in, Alex was friendly, professional, and genuinely interested in helping me find the right vehicle without any pressure or pushy sales tactics.
Sep 17, 2025
Response from current dealership:
Thank you for sharing your experience! We’re so glad to hear that Alex made your car-buying process enjoyable and pressure-free. His professionalism and genuine care for customers are qualities we value highly, and we’re proud to have him on our team. We’ll be sure to pass along your kind words to Alex—he’ll be thrilled to know he made such a positive impact. Enjoy your new vehicle, and we hope to see you again in the future!
Car salesman Marcus was extremely prompt and delivered outstanding customer service. Purchasing a car
can often be stressful, but his assurance made the process a breeze. Thank you for your knowledge,
generosity, and great sense of humor. Truly the best car salesman ever!
Sep 17, 2025
Response from current dealership:
Thank you so much for the kind words! We’re thrilled to hear that Marcus provided such a smooth and enjoyable experience for you. Buying a car should be exciting, not stressful, and it’s great to know his knowledge, professionalism, and humor made the process a breeze. We’ll be sure to share your feedback with him—he’ll be delighted! Enjoy your new vehicle, and we look forward to serving you again in the future.
Aug 12, 2025
If I could give this dealership a zero, I would. Reached out via CarGurus. Received a text back, supposedly the car was still available. I
noted to respondent that I lived out of state, but would be taking advantage of their offer to ship it to me. Ive never bought a car sight
unseen before, but it seemed to have everything I was looking for at a slightly inflated price, but, what the hell. I asked for a short 10 sec or
less video of the exhaust from the rear of the car. The video they sent me to watch showed someone walking around the car, starting it etc,
but never once did they show the rear of the car once started. I conversed with two different salespeople, waited for over 19 hours on the
first one to get a video, contacted salesperson #2, stated that I had been waiting on said video for some time now and was reaching out to
see if anyone there actually wasnted to sell a car. Was told I would receive a video of the exhaust and a quote to ship. That was over 4 days
ago.
Sep 17, 2025
Response from current dealership:
Hi Tom,
We’re sorry to hear about your frustration, and we’d like to clarify a few points. Our team responded promptly to your initial inquiry and provided a full walk-around video of the vehicle, including startup, as requested. The additional exhaust-only video was requested afterward, but by that time the vehicle had already been sold. Without a deposit, we unfortunately cannot guarantee a vehicle’s availability.
As for communication, our records show that multiple team members followed up with you and provided information on both shipping and pricing.
At our dealer
More ...
We’re sorry to hear about your frustration, and we’d like to clarify a few points. Our team responded promptly to your initial inquiry and provided a full walk-around video of the vehicle, including startup, as requested. The additional exhaust-only video was requested afterward, but by that time the vehicle had already been sold. Without a deposit, we unfortunately cannot guarantee a vehicle’s availability.
As for communication, our records show that multiple team members followed up with you and provided information on both shipping and pricing.
At our dealer
I was really interested in this vehicle and was trying to get pricing and to see if I would qualify but they are very slow at responding. They eventually asked a few questions and then just stop responding all together. If they weren’t interested or if they felt I didn’t qualify they should still have respect to at least inform the customer. I wouldn’t send anyone here if asked. Horrible customer service
Jul 25, 2025
Response from current dealership:
Hi Elisha,
Thank you for sharing your feedback. After reviewing your visit and our team’s efforts to assist you in finding your next vehicle, we understand there was frustration due to the challenges of having low credit and no money down, which led to the call ending abruptly. We work hard to help customers with a wide range of credit situations, but sometimes there are limitations that are simply beyond our control.
We completely understand how stressful the car-buying process can feel, and our goal is always to make it as smooth and positive as possible. We’re truly sorry
More ...
Thank you for sharing your feedback. After reviewing your visit and our team’s efforts to assist you in finding your next vehicle, we understand there was frustration due to the challenges of having low credit and no money down, which led to the call ending abruptly. We work hard to help customers with a wide range of credit situations, but sometimes there are limitations that are simply beyond our control.
We completely understand how stressful the car-buying process can feel, and our goal is always to make it as smooth and positive as possible. We’re truly sorry
Jun 9, 2025
This dealership was ok to deal with. But they seem to lack a lot of knowledge on the car. Very nice car
Jun 19, 2025
Response from current dealership:
Thank you for your feedback—we truly appreciate you taking the time to share your experience. With over 300 pre-owned vehicles in our inventory and new arrivals each week, we do our best to ensure every team member stays up to speed on all the details. That said, we’re always working to improve and your comments help us do just that. We're glad to hear you liked the car and hope to have the opportunity to assist you even better in the future!
The customer service was sub-par. The sales people were very abrupt.
There was no communication, once they decide you 'cannot afford' their
vehicle. There is no communication, they don't call you back to see if there
is any way they can work with you to arrive at an agreeable negotiation. I
found them a bit prejudiced actually.
Jun 19, 2025
Response from current dealership:
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. Our team works hard to assist customers of all credit backgrounds, and we take pride in helping people find solutions whenever possible. In your case, we did make efforts to communicate and explore options, but unfortunately, some situations are outside of our control. It’s never our intention to make anyone feel dismissed, and we’re truly sorry if it came across that way. We’re here if anything changes and would be happy to revisit things with you.
May 29, 2025
Best buying experience we have ever had!
Sep 17, 2025
Response from current dealership:
Hi Joe! Wow—thank you! We’re thrilled to hear this was the best buying experience you’ve ever had. It means a lot to our team, and we truly appreciate your trust. Enjoy your new vehicle, and we look forward to welcoming you back in the future!
Apr 23, 2025
Bad experience. Dodgy dealer. This was a clickbait (read: FAKE) listing. I was called to the dealership and
made to wait for about 20 min. Meanwhile they asked for my DL and made a copy of that. I was told the van
was at another location and shall be there shortly. The van never arrived, because there was no van of that
description at that price. I was told that that particular van was in the process of being sold, but there are
other vans at higher prices. This was the catch. They list low priced vehicles to lure customers into their
dealership, only to tell them it has been sold. And then to sell them an expensive vehicle. The van that they
had listed which I had went to see and which was being "SOLD" while I was there is still on the website
under the same dealership and has been there for the last 180 days. Moral of the story: NEVER TRUST A
CAR SALESMAN EVEN IF IT'S YOUR OWN SPOUSE OR SON OR DAUGHTER.
Jun 19, 2025
Response from current dealership:
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this caused, but we want to clarify a few important points.
We do not engage in deceptive practices or "bait-and-switch" tactics—it's simply not how we operate. Sometimes, vehicles listed in our inventory are located at one of our sister dealerships, and in rare cases, they are sold before we are notified by our partner location. Unfortunately, in this instance, that vehicle had just been sold, and the only options we had available at the time were at higher price points.
More ...
We do not engage in deceptive practices or "bait-and-switch" tactics—it's simply not how we operate. Sometimes, vehicles listed in our inventory are located at one of our sister dealerships, and in rare cases, they are sold before we are notified by our partner location. Unfortunately, in this instance, that vehicle had just been sold, and the only options we had available at the time were at higher price points.
I am happy to provide a review of Texas Auto Group but to especially to appreciate Deya's help during my recent car purchase. His explanations about the used vehicle, including its mileage, were refreshing.
Deya's concern for my satisfaction impressed me. He ensured I understood the vehicle's condition and that it met my expectations. Deya was patient and attentive to my needs. I valued his transparency regarding the vehicle's condition, and I appreciated his consideration of my investment and commitment to keeping me informed.
I want to emphasize my appreciation for Deya's readiness to address my inquiries and alleviate any concerns.
I recommend Deya to anyone seeking a vehicle. His dedication to customer satisfaction and service deserve recognition.
Mar 29, 2025
Great experience. They were extremely helpful and we had a deal within minutes. There was an issue with wiring the down payment and they were very helpful in getting over that hurdle. 5/5. Highly recommend.
Feb 19, 2025
Response from current dealership:
Thank you for the great review, we appreciate your feedback!
Feb 19, 2025
Response from current dealership:
Thank you for the 5 star review!
Feb 19, 2025
Response from current dealership:
Thank you for the 5 star review, please come back to see us whenever you're ready to purchase your next car. Thanks again!
Jan 22, 2025
Response from current dealership:
Thank you, we appreciate the 5 star feedback!
Jan 17, 2025
Very good
Jan 22, 2025
Response from current dealership:
Very good is what we love to hear! Thanks Gary for your 5 star feedback!
Jan 25, 2025
Response from current dealership:
We love to hear that you had a great experience! Thank you for the 5 star review!
Jan 13, 2025
I was impressed with their follow-up. Thanks!
Jan 25, 2025
Response from current dealership:
Hey Brent, we are happy to hear you were impressed with our customer service and car shopping experience. Thank you for your awesome feedback!
Jan 25, 2025
Response from current dealership:
Honesty is our best policy, thank you for taking the time to leave your 5 star feedback. We appreciate it!
They sold this vehicle before I could speak with them about it. But they did respond back quickly.
Jan 25, 2025
Response from current dealership:
We are sorry to hear the vehicle sold so quickly, please let us know if there is another vehicle you may be interested in the future. We are happy to hear our team was able to connect with you and provide great service. Thank you!
Dec 24, 2024
Response from current dealership:
Thank you for your 5 star feedback. We ship nationwide, please let us know if there is anything else we can do to help you during your car search.
Dec 24, 2024
Response from current dealership:
We are happy to hear you enjoyed your car shopping experience at TX Auto Group. Welcome to the family!
Dec 13, 2024
They were very helpful
Dec 24, 2024
Response from current dealership:
Thank you Michael for taking the time to leave us your feedback!
Dec 9, 2024
Response from current dealership:
We are glad to hear your experience was great! Thank you for your 5 star feedback!
Once they have your number and you show interest, they won’t leave you alone. VERY PUSHY for financial information even when I told him I wasn’t financing. Asked for a lower price and he said no; yet the car was reduced by $2K on Monday. Something about it was just not right; felt something in my gut, said don’t do it. Finally unsubscribed and blocked the number.
Dec 24, 2024
Response from current dealership:
Thank you for your feedback. Our team is dedicated to providing the best customer service possible to all of our customers. We understand that many customers are looking for a quick and seamless car-buying experience, which is why we strive to be of service and help you find your new vehicle. If you ever decide to give us another chance in the future, we would love the opportunity to earn your business.
Oct 30, 2024
Very good experience. The staff was very quick to act and gave all the information I asked for.
Oct 4, 2024
The guys at TX auto group are awesome and funny. but man, Israel he really knows how to take care
of he's customers. the most exceptional car-buying experience I have received in years, people the
car buying process was so simple and smooth its mind blowing. from the moments my wife and I
stepped in the dealership the vibe and mood were there, co-workers joking, laughing. it's good to see
that people getting along and at the time providing an expectational customer services. Israel is
awesome he was very transparent; I like the fact that if he didn't know something I asked, he'll admit
it first and he'll get you the answer. So, calm. And guys we were out of State buyers, and you know
the nightmare that sometime comes with that. but the made everything so smooth and simple for us.
Everyone at Texas Auto Group was very helpful, but Alex Hernandez was exceptional!! I bought this car out of state and unable to physically see it. Alex took videos of it and face timed me while he test drove it. He was honest and straightforward with me. He answered all my questions and if he didn’t know, he would get help to find the answer. You can tell he loves his job and is truly there for the customer. I’m excited about my new whip!
Dec 24, 2024
Response from current dealership:
Thank you for the fantastic 5-star review! We truly appreciate you choosing TX Auto Group for your new vehicle. Welcome to the family!
Aug 6, 2024
Was contacted by email and phone. Visit with dealership was very pleasant, salesman was very helpful and willing to be straight up about
vehicles I was interested in.
Aug 4, 2024
Great
I had a wonderful experience with Alex at TX Auto Group! He answered all of my
questions and was very helpful! He even took me on a FaceTime test drive since I live in
another state. Alex made the car buying experience so easy and comfortable. He even
made sure that the car arrived to me! Highly recommend!
Jul 20, 2024
Super friendly very informative
If I’m gonna buy a truck like
This I’m going to them
Dec 9, 2024
Response from current dealership:
Thank you George, we appreciate your 5 star review!
I just bought a vehicle from TX Auto Group and they were immensely friendly and professional. Alex, Israel, and Alejandro were especially helpful with prompt and clear communication and ensuring the vehicle was clean and ready for me. I would definitely recommend this dealer if you’re looking for a used car.
Jun 11, 2024
Response from current dealership:
Thank you for the 5 star review! We appreciate your feedback. Welcome to the TX Auto Group family!
May 28, 2024
Received excellent service
Jun 11, 2024
Response from current dealership:
Thank you Nolan, glad to hear your service with our team was excellent!
My purchase experience was incredibly easy and fast! Mr . Israel was AWESOME, PROFESSIONAL, KNOWLEDGEABLE, PASSIONATE, and extremely helpful throughout my car journey! His personality was the bonus! I would most definitely recommend this dealership and Israel for a peaceful experience with purchasing your vehicle!
Jun 11, 2024
Response from current dealership:
Hi Andrea, we are happy to hear Israel made your car buying journey awesome! Welcome to the TX Auto Group family!
Great and quick experience. I absolutely love my car, and they even gave me a 2 year warranty which is surprising for such an old car. Would recommend.
May 10, 2024
Response from current dealership:
Hi Stephen, that's great to hear! We are glad to hear you love your new car. Welcome to the TX Auto Group family!
The dealership responded quickly to my inquiry and even sent me a video walkthru of the vehicle.
Apr 30, 2024
Response from current dealership:
I am so happy to hear your car buying experience was 5 stars! Thank you for your helpful feedback!
Apr 30, 2024
Response from current dealership:
Thank you for the 5 star review!
Apr 30, 2024
Response from current dealership:
Thank you for the 5 star review!
Apr 16, 2024
Response from current dealership:
Thank you for the 5 star review, we appreciate it!
Apr 5, 2024
I had a GREAT experience at TX auto group. Jay was very professional and patiently worked with me to purchase my new car. His service was
a 10/10. The process was very smooth and I am IN
LOVE with my car. You guys are doing an amazing
job! Keep making your customers feel comfortable
and welcomed. That's exactly how my family and I
felt during this process. I will forever be
a customer. THANK YOU!!
Apr 16, 2024
Response from current dealership:
Hi Lenny, welcome to the TX Auto Group family! Our goal is to make every customer feel comfortable with their purchase and welcomed into our dealership. We are glad to hear your experience was 10/10!
Show older dealer reviews 352
Apr 2, 2024
Response from current dealership:
We appreciate the 5-star review!
Apr 2, 2024
Response from current dealership:
Thank you for the 5 star review, Israel! We appreciate your feedback!
Apr 2, 2024
Response from current dealership:
Thank you Christopher for your feedback! We appreciate your 5-star review!
Feb 28, 2024
Super Easy!! Great Service, no stress, no drama, no haggling
Apr 2, 2024
Response from current dealership:
Super easy & great service is what we love to hear! Thank you Kevin for the 5 star feedback!
Feb 20, 2024
Response from current dealership:
Thank you Faith for your 5 star review!
Feb 10, 2024
My husband and I are the proud new owners of this beautiful Camaro! Our experience with our salesman Juan Marquez was excellent from our first contact and all the way through. Unfortunately I understand that Mr Marquez is no longer employed by TX Auto Group so I cannot vouch for anyone else's future experience. We cannot be more satisfied, however, with our complete purchasing experience working with Juan - who was (and is, I'm sure) professional, skilled, courteous, friendly and occasionally funny. He was also surprisingly generous to have sent us an unexpected thank you gift in the glove box of the car!
Feb 12, 2024
Response from current dealership:
Hi Karen, congrats on your new Camaro! We appreciate your 5 star review. Welcome to the TX Auto Group family!
Good looking dealership with great inventory. Ladies at the front were nice, can't speak
for all the staff but the representative that helped me, Marcus, was absolutely out of
sync with what was happening. Picked up about half of what he was saying to me, he
never seemed interested in the negotiation for the car and spent half the time on his
phone. Not to mention that when I left, I tried to shake his hand, and he had his phone
in his hand so I basically shook his thumb. Like I said, I can't speak for all the staff, but
Marcus in particular was unprofessional and rude and that ended up affecting my
interest for buying the car I came to see.
Feb 5, 2024
Response from current dealership:
Hi Brian, after our dedicated customer service team discussed your experience with you, you and your mother gave us outstanding positive feedback. We are a little confused by this review given how happy you were with the purchase of your vehicle and your experience with Marcus.
Jan 22, 2024
Answered all my questions.
Feb 12, 2024
Response from current dealership:
Hi Sharla, so great to hear. Thanks for choosing TX Auto Group!
Very good from start to finish. I've never bought a car from an out-of-state dealer before. Living in Los Angeles, I was not able to review or test drive
the vehicle. I have no complaints with the appearance or performance of the car. Shipping was quick. I would definitely consider purchasing another
vehicle from TX Auto Group.
Feb 12, 2024
Response from current dealership:
Thanks for the great 5 star review! Happy to hear your nationwide car experience was great from start to finish. Welcome to the TX Auto Group family!
Dec 25, 2023
Very responsive.
Dec 19, 2023
Had a good buying experience here. Josh was great and was very attentive and helpful throughout the process. Made the deal in advance, drove 5 hours to get there, and everything went smoothly.
Fast, friendly service! Juan and Alejandro were a pleasure to work with. The only issue was that the price of the vehicle changed (increased) without prior notice to me, so I had to call to get an explanation on that. Otherwise, everything worked out great, and I am very satisfied with my new vehicle. They even shipped my vehicle to the other side of the state free of charge!
Dec 11, 2023
Great Communication
Help me finance my first car
Dec 12, 2023
Response from current dealership:
Hi Anthony, thank you for the 5 star review. We appreciate your feedback!
I purchased the 2019 Fiat for a decent price, was able to add an extended warranty on my own. Loss of a star because I had to wait an hour plus because I was told they were detailing the car and replacing some lights that were out. Had to go pick up a trailer and had it waiting for when the car got there. When the detail guy brought the car he loaded it up on the trailer and that was the end of it. After a 5.5 hour drive home, and get the car off the trailer at night, we realized that four lights were out on the vehicle. One day time running late one reverse light, one tail light, and one turn signal. Needless to say when you're selling Lamborghinis Ferraris and Porsches, 1 tends to expect more of the dealer. No issue with the sales person. If it was only for the detail group I would probably give one star. Which is a shame for such a dealership. The window is streaky looks like they use the same rag for the dash armor All was used on the windows. Took me 40 minutes to get it all off.
Dec 4, 2023
When I came to buy my car my experience with TX auto group was 5 star they went out of their way to make my experience cofortable and was all ways there to answer any question I had I will come back for my next car in the future thanks for every thing you did for me it means alot thanks
Dec 12, 2023
Response from current dealership:
Hi John, we are happy to hear your visit at TX Auto Group was so comfortable! Our goal is to provide each customer with an outstanding experience, answering all their questions! Welcome to the TX family!
Diego was amazing. He was personable, easy to talk to and the vehicle was exactly as
advertised. Pushing all my friends and family to purchase their next vehicle from Diego!
Dec 12, 2023
Response from current dealership:
Awesome, Jake! Thanks for the 5 star review. We appreciate your referrals and your wonderful feedback!
Ran credit and never got back in touch with me. After a week of waiting I ended up going to a different dealer a bought a car that day. They missed out of a seal.
Dec 12, 2023
Response from current dealership:
Hi Mike, we followed up multiple times and never heard back? Our team cares greatly about your car buying experience and our goal is to provide each customer with the best customer service possible.
Nov 5, 2023
Very nice on the phone.
Dec 12, 2023
Response from current dealership:
Glad to hear you had a great phone call with our team!
Nov 3, 2023
I was very impressed with the no pressure approach and knowledge of inventory from one Jordan Diego. Buying a vehicle sight unseen can be a very stressful process yet I was very thankful to of been referred to Tx Auto Group and especially Jordan Diego. The vehicle was exactly as described and the customer service was exceptional. I couldn’t see myself purchasing a vehicle from anywhere else after the experience I’ve had with Tx Auto Group. Not only will I be referring all my friends and family but they have definitely earned my business for years to come. Thanks again Diego and Tx Auto Group. I certainly wish more people did business in the same manner. Have a wonderful day.
Dec 12, 2023
Response from current dealership:
Hi Celesta, thank you for the 5 star review, we are happy to hear your experience was so outstanding and you were impressed! We look forward to having you back in the dealership in the future!
Oct 4, 2023
Response from current dealership:
We are happy to hear your car delivery and buying experience was 5 stars! Thank you for your feedback!
Oct 4, 2023
Response from current dealership:
Very ambitious is what we like to hear, thank you for your feedback!
Sep 12, 2023
Great experience with these guys. Ask for Jordan Diego he will get you fixed up!
Oct 4, 2023
Response from current dealership:
Thanks Stewart! Great to hear, welcome to the family!
Oct 4, 2023
Response from current dealership:
Thank you for the 5 star review! Whenever you're ready, we are here to help!
Highly recommend!!!! TX Auto Group was an absolute pleasure to work. Very professional and accommodating to all of my needs. Made my online purchase a breeze. Deya went above and beyond to make sure I stayed happy.
Oct 4, 2023
Response from current dealership:
Thank you Al, happy to hear your experience was a breeze! Welcome to the TX Auto Group family!
Aug 12, 2023
Dealer responded but nevaer answered the question I reached out about.
Oct 4, 2023
Response from current dealership:
Hi Kia, sorry to hear that, our team would love to further insist you if you're still looking for a vehicle.
Mr. Trevino was awesome, a true professional! He was very
knowledgeable about our vehicle and was great negotiating with! As
well he pick us up at the airport for our purchase! Well done!
Aug 9, 2023
Response from current dealership:
Thank you Jay for your 5 star review! Welcome to the TX Auto Group Family!
Very pleasant experience - was able to handle everything via email and they even delivered the car to me to assist me with my purchase!
May 17, 2023
Response from current dealership:
We are so happy to hear your experience was 5 stars! Thank you for trusting TX Auto Group with your out of state purchase!
Flew into inspect and drove home that afternoon. Israel had all the paperwork ready and the car was as described. Very easy deal
May 17, 2023
Response from current dealership:
Thank you for the 5 stars!
Apr 27, 2023
This dealership treated me incredibly well. As a single, young female sometimes it’s hard to be taken seriously at a dealership when you’re car shopping. Not here. I was met with amazing customer service and friendly salesmen. They gave me a great deal for my trade in. They even offered to deliver to me as well which was very helpful. Zad was a great help during the process. Please go and visit them I promise it’ll be worth your time and money. They have a great selection even some supercars. 10/10
Aug 9, 2023
Response from current dealership:
We love to hear 10/10 experience! Thank you Kavon for your wonderful feedback. We are happy to hear you love your new vehicle!
May 17, 2023
Response from current dealership:
We appreciate your feedback! Welcome to the TX Auto Group family!
May 17, 2023
Response from current dealership:
Thank you for the 5 stars!
Mar 25, 2023
Big shout out to Aladdin Alqallab , there at Tx Auto Group .
Really professional and extremely helpful.
It was all a hassle free experience.
I would recommend everyone to go there and get a vehicle, they are seriously the best !
10/10 .
Mar 27, 2023
Response from current dealership:
Thank you Giovanni for the 5 stars! We are happy to hear you love your new vehicle and our customer service experience!
Misleading. Told and made feel like it was ago,
drove to hours only to be turned down I less than 10
minutes. They wanted 10,000 down if I had that
there would be no need to finance!!!
Mar 27, 2023
Response from current dealership:
Hi Allen, we do apologize for the inconvenience. There are multiple factors that come into play that fluctuates someones down payment and finance options. Our finance department truly will try everything in their power to help you with the lowest down payment and options available.
I used this app to inquire about a suv and all I got was a random txt saying “gm how much down” not saying who this was or what car this was about it was just really unprofessional
Aug 9, 2023
Response from current dealership:
Hi Joseph, we do apologize, and discussed this situation with our sales team. The TX Auto Group mission is to help you find your dream car. Our customer service is driven to leave every customer excited to shop our inventory with a seamless process. We hope you will give us another chance on your next vehicle purchase!
Buyers BEWARE!! We drove 4 hours (after communicating in detail with the salesman our plan, and making sure the vehicle would not have surprises when we arrived) However, after a 15 minute test drive, the engine was getting too hot and there was a MAJOR anti-freeze leak among other issues. Some key electronics also did not work. Something is majorly wrong with the car and they are still trying to sell it anyways without disclosing to the buyers. If you must buy here, take it by a mechanic and pay for them to look it over. It will be well worth your money to be sure there is nothing to hide.
Mar 7, 2023
Response from current dealership:
Thank you for the 5 star review! No hassle is what we like to hear!
Very outstanding and priceless service response. Thanks for helping me even though I could not get it worked out yet
Mar 7, 2023
Response from current dealership:
Thank you for the 5 stars and great feedback!
This dealer ship was rude and pushy. I had used $500.00 for a down payment. And they couldn’t get my monthly payments where I wanted them so I back out and they took my $500.00 and will not give it back. I hope someone sees this and makes sure this doesn’t happen to anyone else. I have tried many times and asked for my money back but the refuse.
Mar 7, 2023
Response from current dealership:
We do apologize, but for all vehicles that a client reserves, we require a non refundable deposit. We truly care about our customers and helping them find the car of their dreams that meets their budget. We would love to get you in a different vehicle and help you with car search!
Would never recommend! This dealer sold me a vehicle with coolant issues and refused to give a full refund. Car was delivered to me dirty I was told I had to do my own detail. Heater core was bypassed radiator was clogged I had to spend 2k in repairs within the first 2 weeks of owning the vehicle. DO NOT SHOP HERE!
May 17, 2023
Response from current dealership:
Hi Marcus, when we sold you this vehicle in January, the vehicle was sold with zero issues. After two weeks of you driving your new car, you it brought back to our dealership after issues arose. The vehicle was brought back to us with 3,000 extra miles on the car, wrecked front and back bumper. It was also shown the car had been raced and overly mistreated. Given the condition of the vehicle, we still REFUNDED the vehicle for you, with a $2,000 deduction due to you wrecking the car, damaging the inside of the car and driving over 200 miles a day on the vehicle in a matter of 2 weeks. You agree
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Dealer was horrible with communication. Never got back to me like they said they would.
Feb 13, 2023
Response from current dealership:
Hi Joe, our team has been trying to get ahold of you. We'd love to make this right and help you with your vehicle purchase! Our team prides ourself with excellent customer care, we do apologize that your experience fell short of that.
They contacted me very quick and made the whole sales process very easy. I’d definitely recommend
Feb 13, 2023
Response from current dealership:
Thank you Bryton! Welcome to the TX Auto Group family! We appreciate your 5 star feedback!
Jan 5, 2023
Response from current dealership:
Thank you Aaron for the 5 stars!
Jan 5, 2023
Response from current dealership:
Great attention is key! Thank you for the 5 stars!
Jan 5, 2023
Response from current dealership:
This is great to hear, thank you for your feedback!
Dec 8, 2022
The person I spoke to, Alladin Q, was very helpful. He answered all my question. They worked hard to get me the deal and financial assistance to purchase the vehicle. It didn't work out. I didn't purchase the car. It wasn't that Alladin Q didn't try, it was the interest rate and monthly payment. That was the deal breaker. It's something the Dealeship has no control over.
Jan 5, 2023
Response from current dealership:
Thank you for your great feedback! We are glad to hear Aladdin was able to help you with your TX car shopping experience. Thank you for the 5 stars review!
Jan 5, 2023
Response from current dealership:
Thank you for the 5 star review!
Oct 19, 2022
Response from current dealership:
We are glad to hear it! Thank you for your 5 star review
Sep 19, 2022
Response from current dealership:
Thank you for your feedback, we are thrilled to hear it!
Sep 19, 2022
Response from current dealership:
Thanks for your awesome review, Mike! We are pleased to hear your feedback!
Sep 1, 2022
I have been working with Diego, he has been very professional and has answered all my questions. Diego made purchasing a vehicle online a very pleasant experience. I would recommend him to my friends and family.
Sep 19, 2022
Response from current dealership:
We love to hear it Colleen! Thank you for your awesome review!
Sep 19, 2022
Response from current dealership:
Thank you for your feedback, we are happy to hear!!
Aug 16, 2022
Response from current dealership:
Thank you, Trishell! Welcome to the TX Auto Group family!
Aug 10, 2022
Very helpful
Very nice and efficient
Aug 15, 2022
Response from current dealership:
Thank you for the 5 star review! We are happy to hear our team was helpful, nice & efficient during the purchase of your new vehicle.
I definitely would not recommend! Spoke with AL several times via text. He came down on the listed price less than $1,000, which was
great, but then tried to add that and more on the back end with fees and delivery costs which would make it a couple hundred more than
the listed price!. Car Gurus said the listed price included a delivery fee of $852. Al said the delivery fee was $1000, plus $420 in "fees"-
which he said he would send an email explaining what was included in the "fees", but for some strange reason he never sent it. He said
some of the fees included temporary tags until I can get the car registered in my state. I tried to explain I can have the car registered the
day it arrives, so I didn't need any temp tags-if needed they could use dealer plates for the delivery-on a truck! So now, two weeks later I
contact him again to see if they have moved on the price, only to find it is $2000 more! I don't believe I would trust AL or the dealership with
any other "deals".
Jul 21, 2022
Response from current dealership:
Hi Jerry, it was great speaking with you, and we are happy to see our team was able to rectify the situation and resolve any of your frustrations and issues. We appreciate you trusting in, TX Auto Group!
Sep 19, 2022
Response from current dealership:
Thank you for your awesome review! We are happy to hear your feedback!
May 23, 2022
Great response time and very helpful
May 24, 2022
Response from current dealership:
That's what we love to hear. Thanks Michael for the 5 star feedback!
May 24, 2022
Response from current dealership:
Thank you for the 5 star review! We greatly appreciate it!
May 24, 2022
Response from current dealership:
Thank you for leaving a 5 star review!
Salesman called in a timely manner. Very helpful. Just wished the price was a bit better.
May 24, 2022
Response from current dealership:
Glad we could help! Thank you for your review. We appreciate the 5 stars!
May 10, 2022
They have contacted me again that there has been price drop.
May 24, 2022
Response from current dealership:
Glad we could stay in contact Karen! We appreciate your feedback!
May 24, 2022
Response from current dealership:
Thank you for sharing! Glad we could help!
Mar 27, 2022
They have been great to deal with
Mar 30, 2022
Response from current dealership:
Thank you John! We appreciate your feedback! Glad we could help!
I contacted them about the vehicle on 3/13/22 and 8 days later it was in our driveway. Our salesman Aladdin Q answered and explained any and all questions we had. We’re in MS and since unable to test drive he actually drove it for us to see and hear it. If I called he answered, if I text he replied. He also asked me to call him no matter what time it was once car was delivered to see how we liked it. Also, he checked in the next evening after having it a full day. It only took 2 days to ship to us from Saturday to Monday. We may have gotten it in 1 day but we were out of town. I did have my financing already in order before I contacted them but I still think the process would have been just as good if I didn’t. I would definitely recommend them and even the driver that delivered the car was very nice and courteous. He called me 8 hours before delivery, then 2 hours and I asked for 15 minutes prior which he did also. Thanks Al for a great experience with our out of state purchase.
Mar 24, 2022
Response from current dealership:
We are so happy to hear that Aladdin went above and beyond to find you a car that you loved! Thank you for your feedback, we appreciate it!
Mar 14, 2022
Response from current dealership:
We are so happy to hear that, Shane! Enjoy your new car!
Mar 14, 2022
Response from current dealership:
We are so happy to hear that! Enjoy your new car
Very nice car and the stuff were very good at telling me details about the car and I thing that was helpful. Thank you
Feb 15, 2022
Response from current dealership:
We are so happy to hear your buying process was easy! Enjoy your new car!
Feb 11, 2022
Great experience with these guys, found my dream car . Easy process they got me in and out . Will highly recommend and buy again here
Feb 15, 2022
Response from current dealership:
Hi Mary, We are so happy your car buying process was easy! Enjoy your new car!
Feb 6, 2022
Good experience, Nice people and a quality vehicle.
Feb 7, 2022
Response from current dealership:
Hi Tyler, Glad you had a great experience. Enjoy your new car!
Jan 6, 2022
I was contacted by a form email, and I also have a preapproval for the Jeep, but as of 4:00 today, no
one has returned my calls or email or texts, so I'm not sure if this is a car deal or just spinning my
wheels. I live about 3 hours from the dealership, so I'm trying to schedule everything, and no response
for anyone there......
Jan 19, 2022
Response from current dealership:
Hi Jerry, it was great speaking with you the other day establishing that our team had reached out a few times. We appreciate your feedback, and glad we could chat about the vehicle you were pre-approved for.
Jan 11, 2022
Response from current dealership:
Thank you for your feedback! We are glad we could help!
Everything went pretty smooth and the car was exactly what they said it was so far so good
Jan 17, 2022
Response from current dealership:
Thank you for your feedback and 5 star review! We are thrilled to hear about your experience with us
Process of working with them was very easy and professional… Salesman Aladdin was very instrumental in guiding me in the right direction of approval and delivery!
Dec 10, 2021
Response from current dealership:
Hi Attornee, thank you for the 5 star review and trusting us with your car purchase!
Nov 18, 2021
Response from current dealership:
thank you for your feedback, glad to hear
Nov 18, 2021
Response from current dealership:
appreciate the feedback, we will keep it up
Oct 16, 2021
Great people to work with
Oct 6, 2021
Dealer was polite, courteous,helpful but we wanted to purchase a car from California I did not notice initially that the car was from Texas.
Oct 4, 2021
Staff very friendly and answered all my questions.
Sep 21, 2021
Very quick to respond
Sep 6, 2021
Response from current dealership:
thank you for your feedback
Sep 6, 2021
Response from current dealership:
thank you for your feedback
Dealership responded by text only a few days after I submitted my information. I replied back saying thanks, I purchased another vehicle the color I really wanted which was black.
Sep 6, 2021
Response from current dealership:
thank you for your feedback
They said car still available but when I arrived 1 1/2 hour later from Beaumont TX .The car was sold the night before.
Jul 2, 2021
Response from current dealership:
we apologize for the inconvenience and hope we can make it right, due to our multiple locations and numbers of sales staff sometimes vehicles that are sold are reported later. we can offer a $500 discount and free delivery if you like anything else in our inventory . thank you
Sep 6, 2021
Response from current dealership:
thank you for your feedback Janair
Jun 19, 2021
They are not willing to negotiate one bit. They work off of their personal emails which for this day is quite surprising. Low ball offer on my trade in and they weren't matching their car price listed on Car Gurus!!
Jun 9, 2021
I asked to help me with getting this car shipped to me, conversation ended, I could have called, got initial response then ended.
Jun 11, 2021
Response from current dealership:
Thank you for your feedback. we are sorry you were not given proper help. We have been hiring new staff lately and some are still training so please bare with us while we improve and get right , again we apologize for the inconvenience. Call Our GM at 832-420-0222 and he will do his best to make it right.
Mr. Walker was very helpful in getting all the information I requested and was a pleasure to work with. Thank You for wonderful service. I would not hesitate to work again with Texas Auto Group.
Jun 11, 2021
Response from current dealership:
Thank you Chris for your feedback, we greatly appreciate it and would love to help you in the future with your next purchase.
Went there to test drive the vehicle first of all i walked in there i wasn’t greeted, the only person that was nice was the lady that worked at the front desk; i was interested in the car so i decided to do a finance app and once I was finished with the app I gave it to the guy imma assume he was the finance manager cause i told him my situation and he said let him see what he can do for me; so i gave him the finance app before I could even show him my check stubs the first question he ask me if my job legit, don’t lie to him be straight up because his people would be able to tell, he was like if i google this company is this a legit job, I’m like sir yes it is why would i lie about a job it’s a staffing company I’m working for at the moment, keep in my I’m a single young black mother so i felt very offended for him to keep questioning me like that in front my child like I’m doing fraud which i wasn’t so i told them i was leaving he was like their working on my app; i never been back
Jun 11, 2021
Response from current dealership:
thank you for your feedback we are very sorry you had a bad experience while here if you can please give me a call at 832 982 6721 my name is Charles I am the finance manager I am able to work with all cases no matter as long as you can prove your income we can get you approved. if you are still in the market please give Charles a call. Again we want to apologize for your bad experience and would love the opportunity to make it right.
They didnt use my preapproved financing and tried to get me to accept financing without giving me the payment amount or the number of months for financing. They insisted on $300 a month in payment so I cancelled the transaction.
May 18, 2021
Response from current dealership:
thank you for your feedback. Your Pre-approval is not finalized until your credit information is ran and sent to the and sent to the banks. The bank makes the decision on payment amount and all loan terms, please make your concerns to Westlake financial since they working you with the approval not TX AUTO GROUP. Thank you and good luck with your search
This dealership is the WORST ! they are rude and clueless as to what is goin on around them.i contacted them early morning they did not respond so i reached out again was told car was availible i then ask to proceed with purchase they said ok did not hear from them again so i reached out again.was told car was sold .2 hrs later they contacted me saying they didnt know who told me car was sold but it WAS availible.so again i ask to proceed with purchase again told ok then no word back i reached out again was given run around and then did not hear back from them .i reachdd out again was told finance was on it inly to find out 3 hrs later nobody knew anything about me and car but car was sold..im in process of buying another when they contacted me which this time i said dont bother.i had found a differant dealership to work with .this was on a mostly cash deal 9000 dwn .EXTREMELY BAD SERVICE AND RUDE AS WELL
Apr 29, 2021
Response from current dealership:
Thank you for your feedback. Unfortunately we can only take the vehicle offline if we receive a security deposit on the vehicle. We have several platforms where we advertise the vehicle online. If a customer comes in and purchases the vehicle it is out of our control, we apologize for your experience and we would love to fix it or help you get the vehicle you were looking for. Please contact at sale manger Sean at 832-420-0222 and he will do his best to resolve this situation.
May 18, 2021
Response from current dealership:
thank you for your feedback and giving us the opportunity to serve you
Apr 6, 2021
Car had a clean car fax which translated to nothing reported. Had hood and body paint done at some point, only 1 key (not original) , no manual, hind sight 2020 I wouldn’t do it again. Buying online and having it shipped.
Jun 1, 2021
Response from current dealership:
thank you Cory
we provide free carfax report on every vehicle we sell complimentary. We take pictures of everything including the number of keys , manual, etc. we also offer a full walk around video and engine start up to show everything since most of buying these days is done online. Sorry you were not satisfied and we will try our best to better present our vehicles. thank you and good luck with your search
we provide free carfax report on every vehicle we sell complimentary. We take pictures of everything including the number of keys , manual, etc. we also offer a full walk around video and engine start up to show everything since most of buying these days is done online. Sorry you were not satisfied and we will try our best to better present our vehicles. thank you and good luck with your search
Feb 24, 2021
They reply
Feb 5, 2021
Excellent!
Good response to text. Not able to see truck as in Texas. Not pushy would purchase from them if I was there.
Feb 3, 2021
Response from current dealership:
appreciate your feedback, hope we can earn your business in the future
I contacted them over 6 days in a row trying to buy a certain BMW vehicle and they said the headlights were getting fixed which only takes like 2 hours to fix and they said it would be ready tomorrow but they said that same exact thing for 6 days in a row and I never could view the vehicle and they didin’t seem at all interested in selling so a bit weird and sketchy
Feb 3, 2021
Response from current dealership:
We apologize for the inconvenience. Sometimes issues are noticed after we take pictures of the cars and we would like to take care of them before selling a vehicle especially when selling out of state. it DOES not take Two hours to fix a headlight when the complete headlight assembly is bad and needs a replacement and since it is an older vehicle finding the suitable part takes time, so please do your home work before making those false assumptions and leaving a bad review. Thank you and good luck with your search
Feb 3, 2021
Response from current dealership:
Thank you for your feedback
Jan 23, 2021
I missed my chance. It was sold fast.
Very helpful and professional.
Feb 3, 2021
Response from current dealership:
thank you for your feedback, hope we can help you in the future, we acquire new inventory everyday
Feb 3, 2021
Response from current dealership:
Thank you Marcus, appreciate your compliment
This dealership has an extensive inventory and they move cars very quickly. It seems that they always have something new coming in to catch your eye. I you are not refinancing them, be prepared to wait because it seems to be a bit of confusion with staff members on what to do in this area. I spent most of my time calling my bank and directing emails back and forth to speed up my own sale. Unfortunately I did not receive a Commission for my hard work.
Feb 3, 2021
Response from current dealership:
Thank you for your feedback, we sincerely apologize for any inconvenience and delay we may have caused you. due to covid we have been short handed and hired new staff that are not fully trained to assist customers properly. we are working on improving that. hope we can do better next time
Jan 18, 2021
Quick and easy transaction.
Feb 3, 2021
Response from current dealership:
appreciate the feedback, hope to see for your next car
Wrote to them that cargurus said they were about 4,000 overpriced , they didn't respond again. They did respond initially with carfax after phone call
Feb 3, 2021
Response from current dealership:
we apologize for the not getting back to you properly, some of our vehicles have added options and are priced higher due for that reason. hope we can earn your business next time , we are always open to reasonable offers. thank you
Feb 3, 2021
Response from current dealership:
thank you for your feedback, hope we can earn your business
Feb 3, 2021
Response from current dealership:
thank you for your feedback, hope we can help you in the future
Jan 7, 2021
I left a deposit on a car, so that I could have the car inspected. I needed to make sure this car would be able to be registered in California
where I live. The sales rep Greg Walker assured me it would. Two hours later this same guy called me for another $500, I said no way. I
asked him if he was going to send me the contact for the $500 Venmo cash deposit I gave him, and he said yes. The following day Sean
Veilani started emailing me and tried to sell me this same car. I told him I had already put a deposit on this car, and why would you be trying
to sell it again, he changed his tune and said my rep would talk to me tomorrow about it. This car lot is a scam, they keep taking deposits on
cars already sold. DO NOT SENT THEM ANY MONEY.
Feb 3, 2021
Response from current dealership:
thank you Jack for your feedback, its good to be honest when you leave feedbacks otherwise it is not helpful to anyone. You had been told from the beginning that all deposits are non-refundable per company policy through email and verbally and you still decided to leave a deposit sir - even though you were told there is possibility that this vehicle does not pass California inspection and still decided to put the deposit exact quotes " its my car im going to buy it". we are sorry it didnt work out but we had lost other potential buyers due to your deposit and that is why we only acce
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Terrible experience. I went to this dealership very excited looking to purchase the car. However upon arriving, the guy that I had been in contact with (who had told me he had the keys and car ready for me), didn’t even have a clue what car I was there to see. From the get go the whole interaction was very unprofessional, and I was made to wait 45 minutes just to see the car. Finally once the car came in some other random sales lady took me to the car for a test drive (she had NO IDEA what car she was trying to sell me). Back in the office the original sales guy seemed completely uninterested and had no idea about any of the questions I had. Overall weird and unprofessional experience, would strongly recommend to keep away from this place.
Feb 4, 2021
Response from current dealership:
sorry Juan , we are not franchise dealer and doing our best to do the best we can. we are working on improving our operation. we have three locations and sometimes vehicles are scattered so we require an appointment or an hour notice in order to have the vehicle ready for you. hope we can earn your business in the future. good luck with your search
Dec 28, 2020
Agreed to $9000 on this vehicle, then wanted $500 to deliver. Said I would travel to pick vehicle up, said discount would only be applied with delivery. So... Not actually free within 100mi or not actually quoted price of about $180 delivery on Car Gurus. Do not by this vehicle online.
Drake told me he had two cash buyers for the car..I told him I had financing already in place for this car..he ignored my response...two days later his so called two cash buyers dropped out of the deal...he asked if I was still interested...no thank you..not with his attitude would I buy from here..no way.....zero stars
Nov 23, 2020
Emailed me in 24 hours.
Dec 9, 2020
Response from current dealership:
thank you for your feedback , we appreciate it
Dec 9, 2020
Response from current dealership:
thank you for your feedback, hope we can help you in the future .
I didnt purchase from this dealer but I was given good customer service. I was even allowed to test drive the vehicle I was interested in without any pressure. Nice dealership!
Dec 9, 2020
Response from current dealership:
thank you for your feedback, we appreciate it . hope we can earn your business in the future
Dec 9, 2020
Response from current dealership:
thank you for your feedback
Oct 25, 2020
The dealer called me the same day.
Oct 25, 2020
Love the car but the dealer experience left something to be desired. Other than Greg, the finance guy, they were unorganized and disshoveled. Very "used car" feeling at the dealership.
Feb 3, 2021
Response from current dealership:
Thank you Steve for your feedback, we are still a new company and trying to improve our stuff everyday , hope we can earn your business in the future
Dec 9, 2020
Response from current dealership:
thank you for your feedback, appreciate it : )
The worst experience! I was speaking with Greg we doesnâ??t return call makes you chase and has
no answers. The finance company finalized my loan on Wednesday the 21st today is the 24th I
have no idea when the car will be shipped. The place bids for contractors to deliver at this point
Iâ??ve been in contact with 3 ppl that still will not tell me when the car will be picked up. No
response to messages. I told the finance company the car was here. So now what???? My car
note is due November 20th not even 30 days away! Mind you I donâ??t even have a idea when the
30,000 car will be here! Do I have to fly there?? I thought this was a great place to get a car by
reviews but I was wrong!!!
Dec 9, 2020
Response from current dealership:
thank you for your feedback, however the information you have put in here is false. you received your car as promised within a week, shipping a vehicle across the country is not exact science especially with the covid pandemic thats affecting everything. In order to ship out a car when financing we require the loan to be finalized and funded , this was told to you by Day 1. hope you will reconsider your review since we delivered the car to your door and you were very happy with it based on a conversation you had with Greg after this feedback was left. thank you for happy holidays
Oct 22, 2020
Good deal. Salesman could have been a bit more informative on the process of shipping. My vehicle arrived at 6am and i had not been given a date to expect it. Luckily i had not left to work and was able to be there to sign documentation.
Oct 8, 2020
They responded quickly, was very open to deal with answered all my questions , and I purchased the vehicle. I am very happy.
Oct 8, 2020
I had to call them several times to get back with me.. no urgency in selling.. that’s for sure
Feb 3, 2021
Response from current dealership:
we apologize for the inconvenience , unfortunately due to covid we have been short staffed and we are doing our best to improve. hope we can earn your business in the future
Sep 25, 2020
Bruce was very knowledgeable and helpful. Really appreciate his help
Sep 23, 2020
Response was quick.
Sep 16, 2020
This is one good looking truck and this dealership is a professional car lot
Sep 2, 2020
The lady named Marisella was very friendly. The establishment had limited parking for customers and their customer service staff was awful. Had all paper work done ahead of time but still had to wait 2hrs and they didn't even wash the truck!
Aug 28, 2020
Professional, not pushy, prompt
Aug 19, 2020
Response from current dealership:
thank you for your feedback. glad we were able to help you with your car purchase. hope we can earn a five star from you next time :)
Aug 5, 2020
Great service.
Aug 5, 2020
Great customer service, good ppl
Aug 19, 2020
Response from current dealership:
Thank you, Hector for your feedback
Jul 27, 2020
Good experience. Given a fair trade in deal.
I had applied for a specific vehicle, for my birthday. I had had to continuously reach out to them. The lady for the financing was surely the most helpful and for her ***** but as far as the dealership, highly disappointed. Even if I had been approved or disapproved, I had to call and find out. Too bad, I actually had the full truck in full $16,000.00
I responded to the dealer after their initial contact and asked for more detailed
information on the car and it's modifications. I also asked them to contact me on Monday
to discuss shipping and a purchase. They NEVER RESPONDED to me at all. I wanted to
purchase the car IF THEY COULD PROVIDE THE ADDITIONAL INFORMATION but
they didn't seem to be all that interested. Since I have been building and racing
Mustangs since 1964 as well as selling modified Mustangs all of those years I was VERY
DISAPPOINTED in their lack of interest.
Made you wait almost about a week, I had to
contact them multiple times because after they
get your information they will not call back. It took
over a week of me contacting them to tell me
about If they found a financing company, In when
I said I had one they took another week to tell me
they canât find a shipper to send it to my
location.. not a good place of business
Haven't been able to get over to see the vehicle but they did call me and text me once. Instead of blowing me up everyday!!
Aug 19, 2020
Response from current dealership:
Thank you Mike for your feedback. Give us a call or text whenever you are ready for your purchase.
Jul 10, 2020
Lived 150 miles from the dealer, followed the sales manager's recommendation to hire an independent third
party inspection company. They found several things, most importantly, a leaking valve cover gasket that
needed replacement. Average cost of that is over $2k. Dealer offered a $500 reduction in price, in addition,
the car had been reported stolen and recovered. A serious waste of my time and money.
Aug 19, 2020
Response from current dealership:
thank you for your feedback. We offer Carfax history report FREE , more pictures than any other dealer and VIDEO on every vehicle. Used Vehicles sometimes have minor oil leaks which is normal for the age, we are sorry we couldnt do better but we do our best to be as transparent as possible so our clients can make an informed decision. thank you again for your interest
Jul 5, 2020
Good work
Jun 29, 2020
I came in expecting to buy this car with some issues. Instead I got a great time and a great car. the 700 mile ride back home was was excellent. I stopped along some back roads off I45 while I charged my fantastic car. I got a blue one while the photographer was taking pictures of it as it came in new!!!!!! they had just got it and i was there for its twin!! lucky me. :)
Jun 28, 2020
Lil late on the deal, they had another buyer but there a good dealer, if another truck comes along I would deal with them again
They never call you back it’s been 8 days and I have called them to just be told by Jenna I should go somewhere else because they’re not going to call me back and she just called me back and said that Charles said to call me and say it’s not going to work. After 8 days lol don’t go through these people
Jun 17, 2020
Response from current dealership:
thank you for your feedback, we will work on it to improve our response time and attention to each customer.
First of all dealer mentioned that car price is not as shown on CarGurus and increased it by 4000 usd , but helped me with test drive, found some sticky points in car and increased price so dropped idea to buy.
Jun 14, 2020
Response from current dealership:
thank you for your feedback, all our prices are accurate and are CASH PRICES. Financing price will be different and based on your credit, finance fee, and interest is charged on top of the price by the BANKS, not us, we only help our customers get financed through the BANKS. The bank will only pay us the asking price you see online.
May 28, 2020
Could not ask for a better experience!!! Hands down the easiest dealership to deal with.
Jun 16, 2020
Response from current dealership:
thank you for your feedback, unfortunately all our vehicles are listed online and anyone can purchase them online and we have no control over that unless a deposit is left on the vehicle. Sorry, we couldn't hold the vehicle for you without a deposit.
The sales manager was incredibly rude. Was telling me I was on the wrong car on the website when I know which car I wanted? Then he said “oh I’m on the wrong one” went through pointless arguments just for nothing. Then Never contacted me again about the car..? I had to reach out to another car salesman.. not worth buying from them at all.
May 19, 2020
Cowboy ken never got back to me after the initial response.
May 16, 2020
Dealership contact was fast, very helpful.
May 11, 2020
very prompt
If I can give this dealer zero star I will never hesitate. I contacted them asking for more info, they called me back, I asked the sales guy again to send me the truck specs and he said he will. I waited for a day and he did not send me an email. I called back and requested to speak to another sales person, I found out the first sales person hold the truck for another customer after I asked for more info.
I will never deal with them.
May 20, 2020
Response from current dealership:
thank you for your feedback but the vehicle had a pending sale on it so we have to honor our deposit policy and not sell the vehicle to anyone else, you can still check the vehicle is on our website pending the deal is closed and we specifically tell our clients of any pending sale. either way, your application was not approved by the bank so you could not have made the purchase. good luck with your search
Buying this truck was a pretty fast and simple experience. The staff was very helpful and I am very satisfied with the truck I bought
May 20, 2020
Response from current dealership:
thank you for your feedback, hope to see you for your next vehicle
May 20, 2020
Response from current dealership:
Thank you for taking the time to rate us
May 7, 2020
Ask if the car had been flooded or any water damage never did get a response
May 20, 2020
Response from current dealership:
Sorry to hear about that, unfortunately we have no control over monthly payment we are NOT the finance company we only help our client find the loan and sometimes given the clients credit the loan terms can NOT be changed. And Again WE HAVE NO CONTROL OVER YOUR PAYMENTS/INTEREST RATE/DOWN PAYMENT AMOUNT. It is ALL Set By The Banks. Thank you and Good Luck
Mar 17, 2020
Great response time and excellent follow-up. Provided great information.
Got there car was sold before I got there and the salesman never told me while he lured me to the lot
May 20, 2020
Response from current dealership:
Sorry to hear the vehicle was sold before you made it to the dealership, all our vehicles are listed online on several websites and can be purchased at any time when the customer leaves a deposit and we had no way of knowing when it's going to happen. hope we can help you with another vehicle in the near future good luck with your search
Horrible experience, they are on the local credit union prohibited list, had a salesman (Pete) call and disguise himself as a finance rep needing
personal documents only to find out he was trying to steal the transaction from another sales rep. Would never recommend this dealer to
anyone.
Mar 17, 2020
Response from current dealership:
thanks for your feedback but you are being untruthful - your credit union Shell Federal Credit Union does not work with independent dealers PERIOD. We DO NOT Require any Personal Documents when you are using your own bank or credit union. Our Sales Team work as a TEAM and get PAID as a Team - No Reason for Anyone to try to steal a sale from someone else.
Feb 27, 2020
I just purchased a 2010 silver Dodge nitro. Kal was very nice and honest about the truck and gave a 2 week warranty and the truck drives real good.
Feb 13, 2020
Didn't buy the car but the price was good and the dealer was honest. Refreshing
Feb 12, 2020
UPDATED REVIEW: Thank you Cargurus for listening to
my complaint about this company and for allowing me to
repost and update my review about my awful experience
with them. Within 30 days of purchase the check engine
light came on, and I've had to replace: the smog pump,
check valve, and radiator fan. Then they sent my title to
the incorrect address, now I have to wait until the DMV
reopens bc of COVID-19 to figure out how to get the title.
And they're extremely unprofessional, they've sent me
private messages and text messages calling me a liar
and telling me I am not a decent human being, bc I
posted an honest/detail Yelp review. What kind of
company does that? If the managers (especially Sean)
lack in: ethics, integrity, honesty, and professionalism
then I can only imagine what the rest of the staff is like.
It's dealers like this, who give car salesmen/dealers a bad
reputation. And I believe consumers should know what
their getting themselves into before they do business
with them.
Feb 15, 2020
Response from current dealership:
thank you for your feedback. we had told you the issue from day one and also promised to put you in another similar vehicle or refund your money in full. and before this review was posted we have already switched to a newer lower miles Smart Car . hope you can reconsider and remove this review since we have done our part to resolve the issue. Again the vehicle was purchased from carmax and they have failed to provide us with the Power of Attorney and therefore not being able to transfer the title to your name - we have even shown the title we have in hand that is missing the Power of attorney
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Was in Houston on business and decided to look for a Smart Car for my wife. Saw an advertisement for exactly what we wanted. The staff at Texas Auto were friendly and attentive. Sooo, why the 3 stars you ask? While test driving the beautiful red cabrio smart car. HPD pulled us over for operating a vehicle with NO plates. (Resolved by dealer with no further incident). Then we did a water test on the retractable roof. Very bad leak on the passenger side. No sale at this point. However, the owner and staff remained professional through out our visit. I still would reccomend them to friends and family.
Jan 24, 2020
The over all experience had me pretty satisfied with the whole car buying process, everyone was super helpful and polite. On another note, the first day I went to browse around I locked my keys in my current truck and they helped me get them out no issue at all, which was really nice of them being as I didn’t even purchase a vehicle that day
I inquired about a BMW 335i, 55k miles for $11.9k. They told me it was a clean title, and it’s salvage according to the CarFax. I got a call a few days after test driving to say that i was approved for a monthly payment of $249. Upon entering the dealership, a “manager” named Charles quoted me $336-372 for my monthly payment. The management and staff don’t communicate at all. I was sitting in front of Charles for 45 minutes before he told me to wait so he can help someone else. Like i’m not already here?? I waited for 30 minutes and told him i’m leaving as it was 8pm, and they’d closed an hour ago. Not a word from him. Horrible customer service, horrible salespeople, horrible experience.
Jan 19, 2020
Got within $500 of making a deal on a truck after several calls and a test drive. Followed-up with them a few days later. Yet, by the next weekend they dropped the price another $1,000 - but never called me back. The salesman I dealt with was Brian. His boss is Renee - whom I spoke to and he was very standoffish.
“The worst thing about being lied to is knowing that you weren’t worth the truth.”
Buyer beware!
Jan 21, 2020
Response from current dealership:
We never had someone by those names work here - we have an Anthony , Alex, Sean, Alex, Charles, Nathan , Marco in our SALES TEAM - NEVER HAD RENE OR BRIAN . Please Remove this Review Because it is COMPLETELY INACCURATE & FALSO
Jan 10, 2020
Wonderful dealership! Peter was Amazing with helping me obtain my dream car
My only compliant is the lot itself was kinda small and cars were too close together
Still overall, an amazing business!
I inquired about a vehicle, which was presented as a one owner vehicle. By looking at data from different service providers I realized that since the dealer had the vehicle and the current sale someone had put over 4000 miles on the car the course of 4 months. When I confronted the dealer he admitted it was a loaner car and that “this is normal”. This was not disclosed to me upfront when I asked about the vehicle. And no, this is not normal.
A different vehicle, a Mercedes GLK, I had looked at previously and that is still listed as accident free. Carfax however lists the car as accident vehicle with structural damage!
Buyers beware! Cars don’t come as advertised!
Jan 13, 2020
Response from current dealership:
Thank you for your feedback, we will definitely working on improving those points - please keep in mind we have the copy of the carfax available for free on our website and advertise it in our all our listing. All the information we have is provided upfront to the customer on our website. Not sure how else to be more informative? you did not even take the time to come see the vehicle, you cant just a vehicle over the internet
Jan 2, 2020
The dealer was great and I love my truck. Thanks
Dec 31, 2019
Dealer was very polite and professional. The car was not for me but overall was in good shape
Dec 22, 2019
Fine they called and checked to see what I wanted more information.
Nov 20, 2019
Pete was great! Very, very helpful, I didnt get the Scion, but I love my Fiat!
It was good at first. Then they never told me my 500$ to hold a car was non refundable my bank would not finance because of the miles . So I texted and called and was told that it was non refundable but I told them I never was told that because I would of took my chance then. Said they where going to talk to boss and never have heard anything back I have sent text and nothing
Nov 19, 2019
Response from current dealership:
We apologize you had a bad experience - our receipt slip clearly states " no refunds on deposits unless other agreements are made" and the customer is also explicitly told by our sales team before. Still, we like to make this up to you please send an email to our office at info@txuautogroup.com and a member of our management will reach out to you to make this right. Thank you and hope to hear from you soon
Oct 27, 2019
They were very friendly & helpful. I decided to refill my current car instead, but I would call them again. Very friendly.
Oct 5, 2019
Followed up when vehicle was sold.
Sep 27, 2019
I ended up not making it there. Called and told them I could not do it right now. No pressure, very corgil, definitely will shop there in the future.
Oct 2, 2019
Response from current dealership:
thank you for your review, hope we can earn your business soon
Dec 8, 2019
Response from current dealership:
sorry we have the lowest prices and sometimes we can not move price on recently reduced inventory
thank you for your understanding
thank you for your understanding
Aug 30, 2019
They was professional and responsive in a timely manner.
Oct 2, 2019
Response from current dealership:
thank you, glad we were able to help you correcly
Aug 21, 2019
Great People...
Oct 2, 2019
Response from current dealership:
thank you for your feedback, we will do our best to keep up the good work
Aug 13, 2019
They are very nice people. They responded to my request very promptly.
Sep 22, 2019
Response from current dealership:
thank you for your feedback, we will keep up the good work
Aug 9, 2019
Purchased a 19 Altima SL from them for a great
deal and asked numerous times if it had been
wrecked before, Alex assured me and showed
me that it had a clean Carfax. After 9 days of
owning the vehicle, I went to check on the spare
tire and discovered 4 inches of standing water in
the spare tire compartment. Once I vacuumed up
the water and removed the spare you could see
obvious damage to the welds in the
compartment. When I took the car back WITH an
AutoExam report that I had done on the vehicle,
they stated they did not know about the repair
and would not refund the vehicle. AFTER trying
to give me a lower deal on the car to "make me
happy". All in all I lost over 600 bucks on the
purchase. If you recently purchased the car, I
hope they disclaimed that it had been wrecked
before..
Sep 22, 2019
Response from current dealership:
Being truthful in your review would be more helpful. You purchased the vehicle with CLEAN AND CLEAR CARFAX & AUTOCHECK, We obtained the vehicle from CARMAX with NO DAMAGE what so ever. It’s true our inspectors missed the previous damage that had been fixed already by someone else. however you drove the vehicle for 9 Days Put over 300 Miles on a Almost New Vehicle and returned it for a full refund -$200 for the time you had used NOT $600 we have the copy of the receipts to prove it. We had NO obligation by law or any to take the vehicle back but we did anyway out of courtesy. Also the
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Drove All the way there told them the day before I was coming. I waked the small lot looked around did not see the car I went there for. walked in the show room the salesman was walking over to me but another person walked in said something and they walked away together I waited then left. the salesman caught me before I drove off I asked about the car I went to see then another person came out they conversed about the car it was in another lot down the street he could go get it very quickly I said no. i had run out of time and had to leave.
Jul 8, 2019
Response from current dealership:
Thank you for your feedback, hope we can earn your business
Jul 8, 2019
Response from current dealership:
Thank you for your feedback, hope we can earn your business
Jul 8, 2019
Response from current dealership:
thank you for your feedback, we will keep up the good work
Jun 3, 2019
Very informative and nice! Alex was not pushy and he was very knowledgeable about the cars and was ready to share that knowledge! Thank you!
Jul 8, 2019
Response from current dealership:
thank you for your feedback, we're glad we were able to assist you with all your questions
May 8, 2019
Quick response
May 17, 2019
Response from current dealership:
Thank you for your feedback, We will keep up the good work
May 2, 2019
It was a wonderful experience buying from TX Auto Group. I was very hesitant buying online and Alex made it so easy and did everything I requested to convince me it was a safe buy. He went above and beyond his job and was completely professional but very down to earth. I cannot say enough good things about him or the dealership. We will definitely be back for our next purchase!
Jul 8, 2019
Response from current dealership:
thank you for your feedback, we will keep up the good work
Apr 15, 2019
Good services
Mar 14, 2019
Sean and Anthony made this buy an easy task.... They were attentive, informative and helpful.... they gave me a fair amount for my trade with no issues.... making me happy and to feel like I was done fair....The truck is solid and as straight as an arrow....one hell of a deal.... To add icing to the cake... I left several sets of keys in my trade in.... Sean had someone bring the to keys to my home to save me a trip back to Houston.... Stand up guys who go the extra step.... Really pleased and I would tell anyone to so see Tx Auto Group
May 17, 2019
Response from current dealership:
Thank you for the feedback, glad we were able to help you properly
Feb 28, 2019
The gentleman was very professional and welcoming. I would definitely consider contacting him to purchase this vehicle.
Mar 27, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work
They did not want to tell me what kind of damage had been done to the vehicle. They hung up on me when i asked. It’s like they are hiding things.
Mar 3, 2019
Response from current dealership:
My name is Sean and I am the general manager for TX AUTO GROUP. may I ask who you spoke with and what vehicle was this in regards? We have a complimentary CARFAX Report available on all our vehicles and we explicitly advertise that in our listing. Im sorry if the person you spoke with wasn't helpful, and we don't hang up on our customers im sure there's a reason for the line being disconnected.
They contacted me by phone the same day I inquired and I told them I wanted a detailed buyers order of all the fees so I could secure a loan for the car. It took them about 6 phone calls from three different people over the next 2 days to get my email address and I still never received the buyers order. I'm still not sure what there problem was but I gave up on them and I just purchased a great Mustang at a better price from another dealership.
Nov 13, 2018
Response from current dealership:
We are sincerely saddened that we couldn't help you properly. I can assure you that's not how we business and we couldn't locate your email within our lead system. You probably have contacted a different dealership. Hope we can help you with your purchase and exceed your expectations.
Sep 26, 2018
Good
Oct 7, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work
Oct 7, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work
Oct 6, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Jun 19, 2018
I love my new truck!!!
Jun 29, 2018
Response from current dealership:
Thank you for your feedback, Looking forward to seeing you for your next vehicle
Nov 13, 2018
Response from current dealership:
Thank you for your feedback, Hope we can help you on your next vehicle
May 9, 2018
Good prices
Jun 5, 2018
Response from current dealership:
Thank you for your feedback, We will keep up the good work : )
Jun 5, 2018
Response from current dealership:
Thank you for your feedback, We will keep up the good work : )
Jun 5, 2018
Response from current dealership:
Thank you for your feedback, We will keep up the good work : )
May 7, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work
Apr 12, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work
Apr 12, 2018
Response from current dealership:
thank you for your feedback, we will keep up the good work
I called and set an appointment to buy a car for my daughter! I arrived two hours after I called, after taking the rest of the day off work and having an extremely long drive(close to 2 hours) to find out that he sold the car to someone else. This is just not acceptable! I will never do bushiness with this kind of a person! Very unreliable!
Apr 12, 2018
Response from current dealership:
We apologize for the inconvenience and hope we can make it right with you by offering you a great discount on any other vehicle in our inventory. To be fair we have no way of securing the availability of a vehicle over the phone if someone walks in and decides to purchase the vehicle we have no way of refusing the sale. Either way we hope we didn't cause you too much inconvenience and good luck with your search.
Feb 15, 2018
Experience was good.
Feb 21, 2018
Response from current dealership:
Thank you for your feedback, Come See us for your Next Car
Feb 14, 2018
promptly emailed the response to my email.
Good car dealership. Great cars and good staff. I traded cars and they were fair and acted with integrity. I do miss my PT GT. Give it a good home please.
Feb 21, 2018
Response from current dealership:
Thank you Bill, the PT GT is in Great Hand rest Assured, See you for your next vehicle
Jan 29, 2018
Good
A gentleman the night before advised me to be there at 10am the next day to see the vehicle. By the way on the website they open at 945am. I get there at 915am to beat traffic, so I wait and 1004am rolls around and no one shows. I called the number in front of the building and someone named James picks up and tells me someone should be there soon. So i wait and someone else shows up and an employee as well. I called 2 more instances and I get the same thing that someone should be there soon and he apologized. 1050am and someone shows up doesnt apologize for being late. I let the guy that got there aftet me go ahead because he had to be somewhere at 11am. So i look at the Brown BMW and it had a lot of imperfections that were not pictured. What a big waste of my time and inconsideration on theirs.
Jan 10, 2018
Response from current dealership:
Thank you for your interest. Hope we can help you with the next vehicle.
Jan 10, 2018
Response from current dealership:
Thank you for your feedback.
Dec 19, 2017
Thank you for responding even though my financial option want available. I appreciate the follow up.
Jan 10, 2018
Response from current dealership:
of course anytime, hope we can help you on for your next purchase
Dec 11, 2017
Good
Jan 10, 2018
Response from current dealership:
Thank you for your feedback, We will keep up the good work
Nov 28, 2017
Response was good, pretty fast. Spoke in detail that the car was excellent
for the year and mileage.
Dec 8, 2017
Response from current dealership:
Thank you for your feedback.
Nov 17, 2017
Very responsive but unprofessional. I drove two hours to see the vehicle but they did not have the key to open up the vehicle for a test drive.
Over all, I think they are running scams there. I would not recommend anyone purchasing a vehicle there. I would say some of vehicles there are all flooded due to the hurricane.
Nov 20, 2017
Response from current dealership:
Sorry you had to experience that. We have gone through our leads & asked every employee, I believe you have the Wrong Dealership.
Nov 1, 2017
Once I messaged the dealer about the vehicle they immediately responded!
Oct 22, 2017
I bought the car! Great guys shout out to Anthony Alfaro
Nov 15, 2017
Response from current dealership:
Thank you for your feedback, We will Keep up the Good Work.
I communicated to the shop, I was driving to his place to purchase the truck. When I arrived he was in the process of selling the truck to someone else.
Oct 23, 2017
Response from current dealership:
im sorry that this happened, please check our inventory and we can offer you $750 off any advertised price on any vehicle in our inventory. hope this helps a bit.
Oct 12, 2017
Good
Oct 13, 2017
Response from current dealership:
Thank you for your feedback, we will keep up the good work.
Oct 11, 2017
Great experience with claudia , very professional with integrity , great price
Oct 13, 2017
Response from current dealership:
thank you for your feedback, we will keep up the good work. thanks
Sep 27, 2017
The salesman who sold me the car was great. (Sean). He wasn't working when I came back to pick up car. Car was really dirty, tires needed air, and the gas tank was completely empty.
Oct 2, 2017
Response from current dealership:
I apologize if we have neglected and not follow through with your request, please give us another chance and I can promise if you had asked we would have got the vehicle cleaned up with and put gas. thank you for your feedback, we will work on it
Sep 8, 2017
Quick response
Sep 25, 2017
Response from current dealership:
Thank you for your great feedback, We will keep up the good work.
Aug 20, 2017
Excellent!!
Jul 17, 2017
Very responsive to my inquiry.
Jul 21, 2017
Response from current dealership:
thank you for your feedback
Jul 8, 2017
Anthony the financing guy was very helpful and I had a special situation they were able to get my deal done within 2 to 3 hours and pick up the car whereas other dealership unable to do the deal names Paul he went beyond the way and helping me I recommend him to anyone they have the car great customer service
Jul 21, 2017
Response from current dealership:
thank you for your feedback, we will keep up the good work
Jul 14, 2017
Response from current dealership:
Thank you for your feedback, we will keep up the good work.
Jul 2, 2017
By far the best dealer I have ever dealt with!!!
Sean(owner) was so honest and direct. Did not make promises he couldn't keep and was a true pleasure to deal with!!! Highly recommend.
I flew from Vegas to Houston to purchase this vehicle and the process could not be any more pleasant.
If you're in the market for a vehicle make sure to check these guys out!!!
Jul 14, 2017
Response from current dealership:
Thank you for your feedback, come back and see us for your next purchase
Jun 20, 2017
Response from current dealership:
Thank you for your feedback, we will keep up the work
Apr 19, 2017
Dealer did respond to my email. I live about 20 miles away. Asked if they could check something out on a Tacoma. Dealership replied back with an answer. Saved me a trip..
May 22, 2017
Response from current dealership:
Thank you for your feedback, we will keep up the good work.
Mar 29, 2017
It was a good purchase and they were kind enough to remove the dent in
the car. They were also very courteous. The only suggestion I have is to
follow on phone calls when he said he would. Don't let the customer to be
one one to do the follow up each time. Nice vehicle at a good price.
Apr 18, 2017
Response from current dealership:
Thank you for your review, We will definitely work on that area. Come See us soon for your next car :)
Mar 10, 2017
I was a bit skeptical at first since the price was too good
to be true, but turned out to be a great deal for a great
car, Anthony was very patient and helpful
Mar 19, 2017
Response from current dealership:
Thank you for your feedback, come see us for your next car :)
Feb 28, 2017
very helpful and friendly staff, I got a great deal on a
Mercedes. recommended seller
Mar 6, 2017
Response from current dealership:
thank you for your great feedback
Dealer made agreement over the phone then changed offer....turns out car did not pass inspection. Might have purchased if they were upfront with details
Feb 17, 2017
Response from current dealership:
no agreement was made, agreements are only made when a deposit is placed on a vehicle, we have the email exchange proof that no agreement was made, the customer was notified that there is a pending sale on the vehicle for the asking price.
Jan 21, 2017
Cannot test drive car. Car looks good from the outside. Had to drive 6 hrs just to see the car and not test drive
Dec 11, 2016
Extremely helpful
Dec 28, 2016
Response from current dealership:
Thank you for your great feedback
Nov 2, 2016
Great selection, friendly staff. They responded fast to my emails, answered all my questions and their prices are reasonable too
Nov 3, 2016
Response from current dealership:
Thanks for your feedback Mike, we will keep up the good work.
Oct 21, 2016
Horrible dealer. Their Colorado was in multiple accidents, and
had many issues I found when I did an Auto Exam.
Of course
Sean would never tell me any of this, he was trying to sell me a
dud. I'm fighting to get my $500 down payment back. When I
called to tell him I didn't want the truck he was very rude and
said "I got your card and PIN number, your not getting it back
Don't buy from here- very dishonest
people and they know it!
This comment about the carpet? The plastic crap in the truck
was all torn up- he had to replace it in order to sell the truck! It
looked so bad.
In order to give my a partial refund he wanted me to take down
my negative review- not happening. People need to know
about him- typical used car salesman. He played dumb about
all the damage to the vehicle- no mechanic would ever say this
truck was in good shape. My bank is investigating.
Also, he said I signed a paper about the non refund- I never
signed anything!!! All lies. Verbal was all and upon finding out
how bad this truck was, I should be given ever penny back.
Auto exam is reputable- not a bad mechanic as he states.
Anyone in the car business should know them- he had no clue
or was lying saying he didn't know about their services. This is
what Auto exam
does, save people from buying crappy used cars.
His mechanics work for him- of course they will say the
vehicle is fine. What a terrible process. Taking advantage of a
single female. Ridiculous.
Nov 1, 2016
Response from current dealership:
Customer signed and was verbally told the deposit is NON-REFUNDABLE PER COMPANY POLICY, and requested new carpet to put installed in the vehicle and then changed her mind due to a bad mechanics report that was untrue and expected full refund after prior agreement was made.
Oct 17, 2016
Quick to respond, professional and courteous.
Nov 1, 2016
Response from current dealership:
thanks for the great feedback we will keep up the good work
Oct 12, 2016
Easy to work with. Everything went smoothly.
Nov 1, 2016
Response from current dealership:
Thanks for your great feedback, come see us for your next vehicle purchase.
Aug 19, 2016
Alex and the entire team at TX Auto Group were great to work with...honest and professional. excellent service. Would do business with again.
Oct 7, 2016
Response from current dealership:
Thank you for the feedback, we will keep up the good work. come see us again for your next vehicle
Jul 22, 2016
Sean (owner) was very professional and informative. Even though I did not buy the Chevrolet HHR LT1, he still assisted me on how to possibly get out of my vehicle that I owed more than it was worth. Thanks Sean and I hope you have a successful business.
Aug 13, 2016
Response from current dealership:
Thank you for your great feedback!
Jun 15, 2016
I was completely satisfied with my buying experience with Sean Veilani. He did everything he could to make sure i was not only happy with the car but that it was exactly what i wanted. Never at any point did i feel pressured to buy. In fact it was quite the opposite. He was very patient with me, especially on Friday night as they were closing up for the night. Since it was after closing on Friday he worked with my schedule to be there first thing in the morning so we could complete the sale. I will recommend Sean to anyone i know wanting to buy a car and i will definitely buy from him again when looking to make another purchase.
Jun 28, 2016
Response from current dealership:
thanks for the feedback, come see us for your next car
Jun 12, 2016
Very patient and easy to work with.
Aug 13, 2016
Response from current dealership:
It was our pleasure helping you with your car shopping experience
Jun 10, 2016
The guys were friendly. The car looks good but it has body repairs that cold have been done a lot better.
Nov 1, 2016
Response from current dealership:
Thanks for the feedback, we will definitely follow up to improve in that area.
May 14, 2016
quick response and answered all questions thoroughly, ended it up buying another bmw from them for a good deal
May 8, 2016
Good
Nov 1, 2016
Response from current dealership:
thanks for your feedback
Mar 19, 2016
Great respond
Nov 1, 2016
Response from current dealership:
thanks for the great feedback
Dec 4, 2015
Friendly and helpful. The vehicle I
looked at was in poor condition for the
asking price.
Jan 30, 2016
Response from current dealership:
Thanks for the feedback, it will be carefully considered and improvements will be made.