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Dealer Reviews

Based on 12 reviews
All reviews are verified visits to the dealer. – Learn More
K
Feb 13, 2026
Excellent service
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Melinda
Jan 30, 2026
Roberto and Abdullah were amazing. We are very happy with our purchase
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Liz
Jan 23, 2026
Went well ,no issues ,everyone was helpful and friendly
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Kris
Nov 6, 2025
Good communication
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Nov 7, 2025
Response from current dealership:
Thank you for the positive review of Swickard Toyota 101, Kris!

Thank you, Customer Experience Management - customerexperience@swickard.com
Sandra
Aug 15, 2025
Safi was very patient and friendly. Test drove a RAV4. It was nice. The price was a ltoo high for me, and not my ideal color. The visibility in the back of the RAV4 was not as good as Subaru Forester. However, I considered buying the RAV4. As I was reviewing all my comparisons, trying to make myself like the RAV4, it sold. That was fine by me. I’m sure it was a nice car for someone who wanted a RAV4. I did end up buying a Forester. But the dealership was clean friendly and Safi was friendly and patient
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Aug 18, 2025
Response from current dealership:
Thank you for sharing your experience with Safi and our team, Sandra! We appreciate your feedback and wish you all the best with your new Subaru Forester. If you have any future automotive needs, don’t hesitate to reach out. Safe travels from all of us at Swickard Toyota 101!
Jul 13, 2025
We only communicated over the phone; it was a good conversation concerning the Camry!
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Jul 14, 2025
Response from current dealership:
Thank you for reviewing Swickard Toyota 101, Larry! We're glad you had a good conversation about the Camry — let us know if there's anything else we can do for you!
Mar 22, 2025
They kept in constant contact with me and I ended up going in for a test drive.
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Mar 24, 2025
Response from current dealership:
Thank you, Duran, for stopping by to leave Swickard Toyota 101 a wonderful review!
Mar 6, 2025
Positive!
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Mar 7, 2025
Response from current dealership:
We're lucky to have you as a customer, Mike. Thank you for supporting Swickard Toyota 101!
Jan 24, 2025
Was waiting for the car to get back on the lot on after recondition as I was told it will be available on the lot ready for sale on Tuesday January 21. Got a text message on January 20th it was sold. I am in Elk Grove and was a cash buyer waiting for confirmation that car to get on the lot so I could drive out to Redwood city. I responded to the text message my frustration about the whole experience but no one bothered to even reply. Worst experience ever had.
3 of 3 people found this review helpful.
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Jan 27, 2025
Response from current dealership:
James, I'm sorry to hear about this experience and the lack of communication you received. We strive for better service and understand how frustrating this must have been. Please feel free to reach out to me directly so I can address any questions or concerns. Thank you, Terry Collins - Customer Experience Team Lead  - CustomerExperience@Swickard.com
Animal lover
Dec 13, 2024
Very good
1 of 1 people found this review helpful.
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Dec 16, 2024
Response from current dealership:
Thank you for stopping by to leave Swickard Toyota 101 a five-star review!
Michael
Dec 12, 2024
Was. Helpful
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Dec 13, 2024
Response from current dealership:
Michael, thank you for sharing a positive review of Swickard Toyota 101!
Nov 2, 2024
Was contacted via email and text that the car our family was interested in was available. We even set up an appointment to see the car. However, when we arrived, the dealership representative that spoke with us said that the vehicle we expressed interest in had been sold a while back and that there were no new Siennas available for 1-2 years. Only Sienna available was a used Limited trim listed at $60k, $20k more than what we were interested in. It’s not really Swickard’s fault that we were lied to and drove 40 minutes for nothing to the dealership, but whoever is handling their online requests needs to be held responsible for such poor customer service. Therefore 1 star rating. If you all get a response about a car from this dealership, make sure to call the dealership directly to make sure the car you’re looking for is actually available instead of wasting time driving in for nothing.
5 of 5 people found this review helpful.
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Dec 12, 2024
Response from current dealership:
I'm sorry to hear about your experience with the vehicle availability. It sounds like there was a miscommunication, and I apologize for any inconvenience this caused you and your family. We strive to provide accurate information online, so it's concerning that we fell short here. We will be sure to discuss this with our team to improve our processes for the future. Please feel free to reach out if you'd like us to assist further or discuss this matter in more detail. Thank you, Alex Nielsen - Customer Experience Manager - CustomerExperience@Swickard.com
Jared
Jul 21, 2024
Very helpful and no dealer fees
1 of 1 people found this review helpful.
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Javier
Jul 7, 2024
We got there and everything was fast and easy and they had the car we wanted.
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Lance
Oct 15, 2023
Roy is great. I'm still working with them
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Sep 25, 2023
Still in the process of waiting for the Toyota Venzas. Good experience.
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Jul 12, 2023
The dealer did an excellent job of contacting me and following up on my questions. No pressure tactics but very prompt and exceptional service.
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Jul 8, 2023
Quick and fast response
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Feb 27, 2023
Cas was knowledgeable and professional.
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JAMES
Nov 4, 2022
Excellent communications and willingness to help for possible purchase…
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Jul 31, 2022
Fast response. Honest a bout availability and price of vehicle.
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Mar 30, 2022
I was approved but they would not sell me (a disabled individual) a vehicle because they were not going to make more then 1500 dollars off the sell...
4 of 4 people found this review helpful.
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Apr 6, 2022
Response from current dealership:
Hi Joseph, we are a locally owned dealership and our goal is 100% guest satisfaction.  We have 100's of 5 Star Reviews on Google.  We have a business to run and we sell all new Toyota's at MSRP which is rare in this market which shows our commitment to the local community to do business the right way.  We sell our used vehicles based on local market conditions.  It sounds like we couldn't come to terms of a discount you were looking for.  I guarantee you your disability had absolutely zero to do with the negotiation of the sale.  We welcome all people to our store.  If you want to contact me d
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Mar 23, 2022
Communication: the dealership was quick to respond via email and text. Listing accuracy: I was not able to confirm because they sold the vehicle to someone else before I could make it to the dealership On-site experience: See above Customer Service: they sold the car the night before I told them I was coming…had been talking to the dealership for several days and they wouldn’t hold it as I was driving from almost 4 hours away…i even told them I was going to buy the car…I had made arrangements for my kids already…they don’t care about you as a person…all they care about is making the fastest deal to whoever they can Overall Impression: bad way to do business—I confirmed multiple times that the vehicle was still available…told them the exact day and time I was going to be there to likely purchase the vehicle but they sell it after hours the night before to someone else. It’s extremely hard topurchase the car you want right now due to supply shortages and you have to travel
8 of 8 people found this review helpful.
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Apr 6, 2022
Response from current dealership:
Hello Sushruta, I have read you comments and apologize that this vehicle was sold prior to you arriving.  I would like to get more details from you so if you wouldn't mind emailing me at jeffmellen@toyota101.com so I can completely understand what happened.  We value all customers time and when it comes to used car purchases, industry standard is almost always 1st come, 1st served because many customers say they are coming in and then don't show.  I realize this can be frustrating. Again, I don't have all the details so would be happy to review your situation and try and assist with another ve
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James
Sep 23, 2021
I was contacted by two sales representatives from this dealer and both were very helpful. Ended up purchasing a hard to find RAV4 Hybrid at MSRP from this dealer. Very satisfied with overall experience.
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Sep 27, 2021
Response from current dealership:
Hi James, thanks for the nice review.  We are one of the VERY FEW dealers that don't mark up RAV4 Hybrid's in the entire Bay Area...thought that would have earned us 5 stars :).  We hope to see you in our service department as well.
Asatu
Apr 10, 2021
Although I decided to get a car from another dealership they were very thoughtful and helpful I love that they followed up immediately I can tell that they have wonderful customer service.
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Jacob
Mar 23, 2021
Contacted quickly and after normal hours. Secured the car I was interested, and I was able to buy it a week later. 10/10.
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Mar 5, 2021
The dealership is very quick in responding my inquiry. I couldn't go see the car on the day I was thinking to go but the sales manager was nice to update me when the car was sold so I didn't have to waste my time going to the dealership for that car. I will definitely consider buying from them if I find a car that comes to their inventory that I like.
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Feb 12, 2021
Quick response
1 of 1 people found this review helpful.
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Dec 5, 2020
Responsive and helpful
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Ca
Sep 4, 2020
Salesperson sent me the correct quote for the car.
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Aug 29, 2020
The customer service was great. It was the best car buying experience I ever had! Very nice no pressure.
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Sirak
Aug 10, 2020
Those dealers are playing with people, one of their sales person lied me they have 0%APR then when i went there they said no, they wasted my time.
7 of 7 people found this review helpful.
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Elizabeth
Mar 14, 2020
Quick response
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GABRIEl
Feb 8, 2020
Great service, thank you Juan Javier.
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Jan 2, 2020
No pressure. Very informative.
1 of 1 people found this review helpful.
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Maurisio
Nov 19, 2019
They are very kind and helpful with my purchasing decision. They showed me everything about the car and they are honest and willing to help you no matter what.
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Oct 13, 2019
Very smooth and easy transaction!
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Aug 15, 2019
Lousy sales folks toook four days to finalize my offer than 4 days to send me papers. Then hassled me at end of the month because they wanted the count. Sure, it's all about you. Dinasours.
5 of 5 people found this review helpful.
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sachin
Jul 13, 2019
Great place to buy your next Toyota.. Sean and TJ were excellent in the way they took care of the entire process... Will always recommend this dealership to anyone
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Mar 10, 2019
They responded quickly. Willing to work with all credit types
2 of 2 people found this review helpful.
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Jim
Mar 10, 2019
Be prepared to be ignored by the sales staff. Inquired about a vehicle. Received one email giving details about the vehicle. Tried to get info on location, no response. Found the location myself the next day,only to find the car was in the shop for repairs. I was told that they would call me when it was available again for a test drive. A week goes by, and the vehicle was sold. I had cash in hand. Great way to do business....Not.
11 of 11 people found this review helpful.
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Feb 20, 2019
Very helpful... Fast response!
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Dec 25, 2018
Great experience overall, I’d definitely buy another car from this same car lot in the future. Katrina and Ben where really helpful in explaining the process. I would defiantly recommend them.
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Sean
Dec 20, 2018
Jun was very helpful from my initial inquiry online. He reached out with more details, answered additional questions and even helped me onsite when I arrived and was waiting for a Salesperson for 15 minutes. At that point i was going to leave until I saw Jun and he took great care of me. TJ from Finance was also very helpful for a first time buyer.
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Eli
Nov 28, 2018
The advertisement for the car was $25499, they said that car was sold, but they can get me the same one for $30000. It's the same car, but higher price. Scam.
5 of 5 people found this review helpful.
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Robert
Oct 28, 2018
Good honest information
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Aug 29, 2018
Good pricing, staff was very helpful and professional. I would definitely refer them and buy from them again.
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Aug 9, 2018
Excellent salesmanship. Honest and fair negotiations. I came off getting a fantastic deal with excellent financing and a total package deal. I love the car and can honestly say that Adam Raines and his boss are great people to deal with and I’d recommend them anytime to anyone wanting a fair and honest deal in purchasing a new vehicle.
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Zabi
Jun 25, 2018
Quick response.
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Mar 30, 2018
exceeded expectations. straight forward and attentive.
0 of 1 people found this review helpful.
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Anthony
Mar 28, 2018
Not much knowledge of there inventory ! Not very helpful, seemed like a scam to get you to call them
2 of 3 people found this review helpful.
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Dec 20, 2017
Excellent response, Contacted me within an hour. Was very helpful and honest about cars condition. As I was going to have car shipped to me, he even gave me a shipping cost. Great service.
2 of 2 people found this review helpful.
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James
Oct 27, 2017
Purchased vehicle. Great experience!
1 of 1 people found this review helpful.
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Amy
Oct 10, 2017
The car was scratched in the interior with gauges in the rear door panels and the entire interior trunk. It was severely damaged and not conveyed on the photos.
7 of 7 people found this review helpful.
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Silvia
Sep 16, 2017
Bought the car
0 of 1 people found this review helpful.
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Kevin
Aug 27, 2017
Great
0 of 1 people found this review helpful.
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Vanessa
Aug 13, 2017
The listing still showed after the car had been sold. The listing was still there a few days later.
5 of 5 people found this review helpful.
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Paul
Jul 13, 2017
Helpful, proactive,
0 of 1 people found this review helpful.
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Sergii
Apr 6, 2017
Good job
0 of 1 people found this review helpful.
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Feb 21, 2017
Quick contact. Fine service.
1 of 1 people found this review helpful.
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Venna
Aug 15, 2016
OK wasn't able to follow through due to surgery and didn't have transportation to see it.
1 of 4 people found this review helpful.
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Laura
Jun 15, 2016
We had a very good experience. We got the price we wanted and we were out the door in our new (used) SUV in less than 90min!
1 of 1 people found this review helpful.
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Jim
Jun 14, 2016
Didn't have the car for me, but replied promptly and helpfully.
1 of 1 people found this review helpful.
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John
May 4, 2016
Everyone was very nice and Chris helped get the deal done in a timely manner.
1 of 1 people found this review helpful.
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Elhadjo
Feb 20, 2016
Sales guy confused about the price. Not smart at all.
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Noel
Jan 7, 2016
excellent service from sales, through finance. From the time I arrived, I was treated respectfully and they offer me a better option since the pre certified 4runner is no longer available, I've got 2016 4x4 SR4 4Runner. Great job Toyota 101..
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Dee
Oct 28, 2015
It was very good. They were very accommodating and very polite. They were not pushy at all except we did not close on the price of the car.
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Jeremy
Aug 10, 2014
The car facts report stated clean title. The car I looked at had clearly been a very serious accident. Then the sales guy claimed he had no idea. Always open the hood and look for new parts etc. I had no idea that car facts means nothing
1 of 1 people found this review helpful.
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Trevor
May 23, 2014
Sales guys were nice but the car was not up to par.
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Dec 21, 2013
Amazing dealership they worked with us and made it is a great deal.
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