Suntrup Ford Kirkwood

They were great and purchased a car

Drove 2 hours to test drive a garaged vehicle. It clearly wasn't a garaged car at any point in time. Was not allowed to test drive on the highway, just around the block, overall weird car experience. I told the salesman that either someone lied to him or he lied to me, he knew nothing about the car.

Although the dealer was very polite, I heard all this rave about how they can approve you for financing regardless of your credit situation, and how the are flexible with down payments but after sending over my info, given my lower credit score, I only had the option of financing with a down payment of 1500 dollsrs.

Lower priced car with no pics, dealer was responsive, but it sold faster than I could get there

Excellent experience! They were fast, professional, and so helpful! I worked with Matt (sales) and Tim (financing).

GREAT customer service. I've been looking for an F250 for quite some time now, found it online and called Matt at Suntrup Ford. Matt was extremely helpful, and went above and beyond to make sure I could get the truck and also taking possession as I live 550 miles away. Overall my experience with this dealer was grade A. I would definitely buy from them again.

contacted me but didn't the exact car i wanted

Called me and said someone was trying to buy this truck but their credit didn't go through . I was almost half way to the dealer when they called and said that the guys credit went through and the truck was no longer available . I haven't had a good experience with this dealer .

It was an easy experience went there I like the car gave me the money I wanted for my trade in and I was out the door

They responded back quickly. I am going to test drive the vehicle on 10-1.

Answered questions promptly.

Justin was a pleasure to deal with and was Very helpful in completing the transaction. Also, Suntrup’s lifetime power train warranty is awesome. Will buy from again. Thanks.

We texted twice... they answered my questions

Very responsive

Fred was very courteous and had vehicle ready when I arrived for test drive. The vehicle just wouldn’t fit our needs.

Responded promptly. Very helpful

Salesman himself was very friendly. They would not even consider a lower price for car and insulted me giving a very low price for my trade in that has very low miles. The car selling has very high miles for a 2 yr old car:

The salesman I was directed to speak with, Fred, was very informative. Although I found a car outside of this dealership, I would recommend

When I arrived the salesman had the truck parked at the showroom ready for a test drive. Extremely accommodating and friendly people to do business with. Buying a new truck was great fun and I enjoyed it.

Great experience

Awesome!!!

Tiffany Nighbor went above and beyond to satisfy my needs. She even went and picked my car up for me from another dealer after hours.

Good

Everyone was very polite. Great service. Looking forward to doing business with them in the future.

Thank You Mr. Fred Williams!!! Excellent fast friendly service!!! Came for a specific vehicle & left with specific vehicle at a great price!!!! Love Love my new 2012 Volvo!!!!!!! Love my husband too...Thanks Bae!!!!!!!! #2018 ANNIVERSARY GIFT #1SUNTRUPFORDKIRKWOOD

I drove the vehicle. I was very excited because I love the look of the escape but it was a terrible ride. That was not a reflection on the dealership. But the car is 6 years old and I think it is overpriced.

The car was sold before I got there. But they did try and find me another car and made a fair offer on my trade in.

The car had already been sold, but the staff at Suntrup Ford (Kirkwood) let me look at another few models, and gave me their card. They were helpful.

I dealt with Mr Fred Williams with the potential purchase of a new F150XL. I regret that I couldn't purchase the vehicle I'd inquired about, but Mr Williams was very professional and returned calls, I believe, as quickly as possible.

Awesome staff with great deals!!!

This dealer did the bait and switch. Advertised price is not even close. Add on was almost $2000. I DO NOT recommend this dealer at all.

My responce to their email went unanswered... Appreciated NOT.

Good

Prompt and curtious.

it was okay, was not ready to for a car payment not willing to make a cash deal

Rapid response

My experience was good

Tiffany, our salesperson treated us with respect and was super nice without any pressure.

Great follow up

Great service, fast response.

I bouvht a mini van here years ago and the setvice was genuine and that's valuable to me.

Purchases a car and told engine was fine. Found that it is using 2-3 quarts of oil between changes. Will not repair. Beware!

The dealer responded amazingly quickly to my email...but failed to answer questions I had related to the vehicle in two separate email attempts. That's unfortunate because this is/was a vehicle I have interested in.

First, they REQUIRE you put your phone number to submit an inquiry. So, I get a call while at work, they left a message saying they were responding to my inquiry on the car I asked about. I call back, they proceed to inform me they NO LONGER have the car. Fine. They ask if I was interested in anything else in their inventory. I happened to be interested in one other car. Asked about it, and guess what, THEY DON'T ACTUALLY HAVE THAT ONE EITHER. Then, they proceed to call me everyday for the next 4 days after I repeatedly told them I would contact them if I wanted their help. Finally I got them to remove my number from their list. Not very helpful at all.

It was more money than I was willing to pay

Told vehicle not available, later called and told it was.

I was looking at one used vehicle. (2003 Nissan Xterra) Instead of emailing the price they sent a message to call them. I emailed them multiple times to get the price expaining the distance I would have to drive to look at the vehicle and wanted a price first. Suntrup Ford refused to send the price and after a couple emails back a d forth requesting the price they replied saying they were waiting for a manager to set a price for a weekend sale then stoped contact. I then emailed from their website and they again refused to give a price. After emailing off their website a second time asking for the price before I would drive there they replied the vehicle is no longer available. This email was 9/30/2015. The date is now 10/5/2015 and the 2003 Nissan Xterra is still on the website for sale.

Sales person not willing to look at other Ford dealers for the car I wanted.

The vehicles that I inquired about were misrepresented in the advertisements on CarGurus. They were listed as a Platinum trim level but were lesser trim models. They represent their online price with every potential factory incentive, which almost no one could qualify. Typical bait and switch tactics. I would not trust this dealer.

Leaving the rate as "No Rating" would be better than rating at the lowest score possible. I did the reviews on the vehicle and had financing already to put in place. The asking price being 1,800 over fair retail value. Danielle knew my top dollar before I drove over 2 hours to test drive the vehicle. While doing the exam of the vehicle I found a nail in the back driver side tire about an inch from the edge. Pointing it out to Kevin, he said it would be fixed before leaving the lot. Having had a nail like this before I know it could NOT be fixed! The tire will need to be replaced because it is too close to the sidewall! Before driving the vehicle I told Kevin I didn't want to drive the vehicle if he wasn't going to work my price rage. When I told him top dollar (same price as I gave over the phone before driving over 2 hours) he said no way. The price listed is the lowest price they would take. Plus, add the $169 paperwork fee! When asking why he didn't tell me prior to driving the long distance he passed the blame to Danielle. He asked to show me other vehicles in the dollar amount I would give for the Mariner, which I was willing to do. I told him vehicle model I did NOT want and that is ALL he showed me. By the way those were priced higher than the Mariner!!! When driving off the lot I noticed Kevin parked the Mariner back on the lot WITHOUT "fixing" the tire!

Their team was excellent. Everything was a breeze and they treated me very well. After looking for a car at multiple dealerships, I bought one from them in about 24 hours after my first phone call. They were helpful and not pushy. I would highly recommend this location. Plus, I got a great deal and love my new car! Ask for Kevin K. He was awesome.

bought the vehicle. got what we wanted

Good.